INFOSIGN INFO-TV PROGRAMME MANUAL INSTALLATIONS. 1) Server Software Installation. 2) Licensing. 3) Adding monitors to the management console

Transcription

1 INFOSIGN INFO-TV PROGRAMME MANUAL INSTALLATIONS 1) Server Software Installation 2) Licensing 3) Adding monitors to the management console 4) Linking the player-device to the management console display 5) Installing or Upgrading the player-device 6) Troubleshooting connection-problems 7) Updates or bug fixes USER MANAGEMENT 1) User Levels 2) User-specific configuration and default settings 3) User Profile Specifications Display Settings SCREEN SHARING 1) Create a sub-screen 2) Sub-screen layout 3) Sub-screen scheduling INTERNAL SCHEDULING PUBLICATION OF OFFICE FILES 1) Missing elements and distortion prevention 2) Office files page-changing speed and specifying published pages SYNCHRONIZATION OF FILES FAQ (FREQUENTLY-ASKED QUESTIONS) TECHNICAL SUPPORT

2 INSTALLATIONS 1) Server Software Installation Installation Requirements for Windows Server 2003 or newer, Windows XP or newer workstation or virtual server. The server share also available as a Saas cloud service. Hard drive space of 10 GB min. 2 GB of RAM. Before installing, check that the Windows IIS service is not enabled (press Win + R, and type services.msc. From the list of services, turn off the World Wide Web publishing service) Download Installer from the link below. Start the installer; click Next / Ok in response to all questions. Install apache and mysql services. When the installation is complete, restart the computer. If you skip some steps, or if you try to install to anywhere other than the default location (c: \), the system will not work properly. If the installation went OK, you can log on to the Web browser browser via : "server ip / rc", or from the same computer via "localhost / rc". 2) Licensing Licensing is required in order to create display-screens. Each display needs a separate license. Licensing is achieved by selecting, from the "Control Panel", Management / administration, and from there, select "my licenses" from the bar above. Copy and send the license key to : support@infosign.fi, and you will receive an activated license. The activated license is sent to the Download-window. After this, the software is ready to use; you can add any number of licenses in accordance with the management displays. 3) Adding monitors to the management console Screens are added via the admin / management feature. Select the screen control, and continue to the bottom> new display. This opens the screen specifications. Here, you can name the display as desired, by changing the zone name. At the end of the list, press Save (for instructions regarding the screen default specifications, refer to the display-panel's default settings). You can return to the display's other specifications later, if necessary. By repeating this, you can create and name the number of licenses to reflect the number of screens in the management console. 4) Linking the player-device to the management console display The player-device requires the server's ip address, as well as the player ID which corresponds to the management console. With this information, the player is able to connect to the server. The required player ID is obtained by pressing, on the control panel, the traffic light display-status. An alternative approach is to provide a custom ID for the display- specification. A custom ID is a more secure way to create a label between the display and the device-player, via which they are able to communicate with each other. The server address and Player ID information is provided in the player's configurations. This is accessed via the player-configuration desktop-icon (if the player is in presentation-mode, then press the Windows key or CTRL F4, and then select stop player. By pressing F1 on a Linux device, you can enter full-screen mode, or by right-clicking the mouse, and selecting toggle fullscreen). Linux device configurations can be found in the Documents folder.

3 Configuration server-address is : Host = / rc; however, in front of the IP If custom ID is used, this is commented by using semicolons; ScreenId and configurations at the end of the list show the Screen Code = custom account, and can be given a custom id must be defined in the management console. In the display manager, the force feature is in connection with the custom ID 5) Installing Windows player The Player program can be installed on windows xp, 7, 8, or 8.1, where there are ready-made installation software. The installation software is available separately. The server and player / screen settings id will be automatically configured, if the player information and player software are defined on the server. If you are using a cloud service, then this is already provided. The Server Manager in the Player installation settings is provided under the server ip address in both cases. After this, you can install or upgrade the player directly to the program by pressing the display list, see install the player and then the player ID or Custom ID settings are automatically updated. On InfoSignin player devices, player software are usually pre-installed, and the player-device needs to be provided with the server IP and the player ID. While installing the player-device, you should check player equipment, and adjust the time and settings accordingly, to ensure it functions correctly. The IE10 browser is recommended for the device-player. IE8 browser is not compatible with HTML5, which can cause IE problems with the content. If IE8 cannot be updated, it's recommended to configure windows to scheduled tasks to run on the playerdevice every night, which will prevent errors on the monitors or space-jams. Player equipment settings and network settings are best done before connecting to the wall. If these settings are configured at a later date, the usb extension cable is a good help for the keyboard and mouse. Player equipment has remote access to RDC and VNC by default If access to the network and its IP address is known to player configuration, settings can also be done remotely. When the player software is started, and all connections are working ok, the status light turns green in the management calendar, and the player is ready to respond to internal schedules. 6) Troubleshooting connection-problems -check if it's possible to log on to the management console from the player device via browser. You may copy from the url's configuration, to ensure that it is correct. -if proxies are needed, you may add a player configuration point to the required Proxy - Player devices also contain log files. If a log file shows curl 7, or a curl-error, this refers to a connection problem. The Info Player software uses curl to download the contents of the protocol server. 7) Updates or bug fixes 1) Make a backup; the apache and mysql services stopped Make a copy of the server

4 c: \ www \ rc and c: \ xampp \ mysql folders as backups, that can be restored if a problem arises after the updates. Start the apache and mysql services again after making the copies. 2) download the update-installer to the server, remove all optional controls, and start the update Important! When the update installer asks if you want to maintain the old database data, click YES If something goes wrong, and there are any problems, you can easily return to the old version, by stopping the apache and mysql processes, and restoring the old rc and mysql folders, and restarting the apache and mysql processes. USER MANAGEMENT 1) User Levels Users can add and manage via the management console. A new user can be created by selecting user management and by clicking "new" at the bottom of the form. At the management levels are : the main user, local main user, and user. The administrator has access to the entire system, and the ability to create all other user levels, as well as to add monitors to the system. The local main user is a main user with limited access to the monitors. The local main user cannot create new main users. With the local main user's help, a particular main user can outsource control to another specific area. For example, if a company has several factories, the local main user's rights can be given to a specific factory or department. The local main user can create and administer more ordinary users. When a new user is created or selected at the user-defined level, those monitors or sub-screens to which the user has access rights, to make/change the contents. When a user logs with his credentials, he sees only those sub-screens to which he has been given access-rights. A user is assigned his own gallery where he can store the contents and where the used contents of each schedule are stored for later use. This gallery is user-specific. If you want multiple users to use the same gallery, they can use a common user ID. The software places no restrictions on the number of user-credentials that can be created for user-accounts, such as : marketing, outdoor monitors, HR, etc, etc. These usernames may be used to schedule a number of displays or display components. Even if the same user ID is used by several people to register all the ip addresses, the content of which has been wrongly utilized, tracing is still possible. 2) User-specific configurations and default settings These same specifications can be done as per display, meaning they can be found on the o-screendisplay definition below. The given user-attributes override the display on the corresponding attribute. Default scheduling-time : this can be defined as a scheduled task by pressing the shortcut display name -the default background: the user-specific background image or color. The selected user can directly enter text on top of the desired background without first selectig it

5 -text settings: user ID default-font can be defined -document page-length : this can be defined with Office documents, such as PowerPoint or PDF's page replacement rate 3) User Profile Definitions which can be a task-specific amendments. Allow content to be uploaded to a public folder In the gallery section of the software, it is possible to create public media folders, which all users have access to. Usually, ordinary users are not entitled to download the content here, instead templates or any material that the administrators have downloaded are stored here for all users. -Special Commands Privileges to issue system administration commands. -User-specific settings Privileges to change the password and default settings as well as add sub-screens. -Definition of the user rights of the user profile Usually, the user is not given the rights to change profile settings

6 DISPLAY SETTINGS Resolution You can set the preferred resolution for the player devices. The most commonly used default resolution for horizontal displays is 1366x768 and for vertical displays 768x1366. Resolution adjustments on the management side helps to preview more realistic aspect ratios. The resolution settings of the player devices should be checked during the initial installation. Default settings for the displays. The same settings can be found under both the user and the display-specific default settings. Userspecific settings override display-specific settings, if they have been set. SCREEN SHARING 1) Create a sub-screen The main screen can be divided into several sections. If no sub-screens have been made for the main display, they can be done in the display management. Select the main screen to be shared and then at the bottom of the display definition form, you will find a button "new sub-screen." By pressing it, you will find a place at the bottom of the form, where you can define 1-10 sub-screens at once. This can be repeated, so the number of sub-screens can be more than 10. Usually, however, for example 4 subscreens are enough. The sub-screens will appear on the calendar under the main screen and they can be named as desired, as can the main screens. 2) Sub-screen layout Split-screens can be scheduled by selecting "split screen" (multi zone) status as the scheduling type on the scheduling window of the main screen. After this a layout structure will appear on the scheduling window. You can create your own layout structure with the drag-and-drop feature. The created layout structure can be saved at "save layout" and previously created layouts can be restored "load layout from". The saved layout can be transferred to a second screen, which has the same amount of sub-screens. If the layout of the structure has schedules, they are also saved and can be transferred to a second display. 3) Sub-screen scheduling In a shared display, the main screen works as a layout for the sub-screens and the actual content schedules are done to the sub-screens. The sub-screen has the same scheduling possibilities as the main screen, such as simultaneous timers, priority, etc. The layout schedule of the main screen's shared screen can also be scheduled to end and then schedule the non-shared screen timer. At the same time there cannot be both a split-screen and a non-shared screen timer beneath each other on the timeline but they can be subsequently first the split-screen and then the non-split screen.

7 CONTENT SCHEDULES Recommended browser types for management are IE9 or newer, Firefox 3.6 or newer, or Chrome. Login to the system with the browser happens with your personal credentials and the language is chosen Schedule for the calendar is done by pressing the screen or by dragging the schedule area from the calendar which opens the schedule window. Schedules can be changed by using the drag-and-drop feature, which opens by clicking the schedule bar. The calendar shows a week at a time and you can move backwards or forwards in time in the calendar. By pressing F5, you will quickly return to the current time, which the red vertical line in the calendar represents. The schedules have three different priorities; low, normal and high. The same level of schedules are displayed at the same time. Content can be downloaded directly to your calendar from your PC (New file), by synchronizing from the Internet (New url), or by choosing from the media gallery and text library. Each schedule can have it's own timeline or the same timeline schedule can have several files that are displayed one after the other. Other features include: -Versatile editing and adding of texts on rss feed templates and files The amount of titles per page as well as font settings can be adjusted in RSS feeds. RSS feed can also move on to the display in the selected direction or change at equal intervals. Split-screens can be scheduled by selecting "split screen" status on the scheduling window of the main screen. If the main screen is not shared, it can be shared on the admin side manage displays> select the display to be shared>sub-screens - Ready shared screen layout templates can be downloaded or created ones can be saved(e.g, production, reception, visitor, menu...). -Predefined texts straight onto templates can be selected from the text library -Default schedule times, default fonts and default backgrounds can be adjusted user-specifically or screen-specifically. When you log in to management, these details are pre-selected. - System command timers such as player reboot - Instant messaging on top of the existing proposals -Files and links, or templates, can be added to the media gallery -Pre-selected texts can be selected from the text gallery that can still be edited -Timing of certain pages in office documents

8 INSTANT MESSAGING SETTINGS Instant messages are timings of their own with their own, which have their own timeline at the end of the calendar view. The instant messages will appear as moving text over all schedules. Instant messaging scheduling is done by selecting instant messages from the main panel. Ready instant messages can be edited or removed by selecting their timeline and opening the schedule.

9 PUBLICATION OF OFFICE FILES All office files may not appear flawlessly as they have been do not appear as they have been turned into www-compatible formats, so the would appear in player devices (incl. Linux) and www-applications irrespective of the platform. The server programme uses the Open Office converter when converting and office files may have elements, which Open Office does not recognize (often, the elements that aren't just images cause problems that open office is unable to determine). In addition, the conversion of the original image resolution may decrease a bit when the file is converted in to a www-compatible format. This is good to to keep in mind, especially if large screens are to be used, to look at up close proximity. Prevention of missing elements and distortion 1) Save as format. The saving format for office files can be selected to be format. This saving format makes one file and not a folder of XML -attributes, that open office may not be able to interpret correctly. Different versions of Office have different attributes which are converted into a standard format by saving in format 2) Attaching elements transferred from elsewhere (plug-ins such as tables), as an image. 3) If the above does not help, e.g. powerpoint can be saved as an image and the slides can be transferred or saved individually in to mp4 format. The file can also be saved in PDF format so that the quality problems are usually eliminated. Determining the page-changing speed of Office files and pages to be published Office files, including PDFs are loaded directly into the programme and e.g defining times of Powerpoint pages do not need to be adjusted in Powerpoint. The programme will give a default time of 10 s for the display time of Powerpoint pages, which can be user-specifically altered on the management side. The programme automatically calculates a total duration for the file on this basis. When making this scheduling, the time can still be changed from page to page. Page attributes can be changed e.g Office files can be given the following sub-attribute: Pages 7-10:15, 12-14, in which case pages 7-10 are displayed and they have a 15s interval and pages 12 to 14 are displayed at the default speed of 10s.

10 SYNCHRONIZATION OF FILES The program has a sync feature which can be used to synchronize files to schedules. This schedule is done with the new url and e.g the url/pdf link. The server may be different and the file can be located anywhere, but the limiting factor is mainly that apache can read the file over HTTP with sufficient privileges (cloud server). If there are problems in this case, the file or folder can first be synced to the folder e.g. "doc" made on the info server c: \ www \ src \ doc and from there it can be linked to the schedule (the folder can be given privileges by extracting the attached file in to a folder). In this way, the file automatically updates first from a source to the info server folder doc and then from there to the schedule screens. FAQ How do I get a youtube video to start automatically, and open fullscreen? copy the video code from the youtube programme, for example SWqm047ItnA and insert it in to the following link I have scheduled a web page to a split-screen page but it is only partially visible. the programme displays external links as they are without altering them The display shows an IE error every now and then Check that IE9 or newer has been installed on the player. If IE8 cannot be updated, you should set a reboot via the windows scheduled tasks every night. IE8 browser is missing HTML5 support. The screen goes dark a couple hours after presentation and does not wake up to a new schedule Check the display screen's own adjustments. Often, display devices have their own power-saving software, which can turn the display's power off after a certain time. For example: Samsung turns off the Eco mode. Also check that the clock on the player device is not incorrect. This information is obtained by pressing the display status light from management. TECHNICAL SUPPORT Requests for support 24/7 submit questions and requests for support Responses to support requests are typically made in less than 24 hours. Report the version number if the matter relates to an issue (the version number can be found behind the title above the management panel)