One of the following messages will appear in red when DisplayStudio is not properly connected to a media player on the wireless network.

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1 DisplayStudio Software Failure Connecting to Media Player on Wifi Network February 23, 2015 Introduction This document troubleshoots a failed wireless network connection between Roland DisplayStudio software and a media player. This guide is intended for users that had successfully configured their media player for a wireless network connection and that connection has since failed. Error Messages One of the following messages will appear in red when DisplayStudio is not properly connected to a media player on the wireless network. 1. Failed to connect to (ie ) Roland DGA Corporation Barranca Parkway Irvine, CA Certified ISO 9001:2008

2 2. (Ie ) is not a valid address. Steps to Resolve the Networking Issue 1. Make sure the monitor and media player are ON. The monitor s main power may be located on the back of the monitor and should be in the ON position. Power the monitor on with the remote control or manually. Ensure the media player is properly connected to a monitor via an HDMI cable. a. The media player is ON when the power button lights up blue. b. The DisplayStudio icon should automatically appear on the monitor when the media player is properly connected to the monitor with the HDMI cable. i. If you do not see the DisplayStudio icon, select Source on your remote control for the monitor and select the HDMI option. If HDMI is selected but you receive the error No cable connected then you need to check your HDMI connection. Be sure the HDMI cable is fully inserted into the monitor and media player. 2

3 2. Confirm the IP address of the media player. a. Insert a USB thumb drive into the media player s USB port. The IP address of the media player will be displayed on the monitor. (ie ) Write down the IP address or take a picture of the screen to refer to in the following steps. i. If you do not see an IP address displayed on the monitor then your media player is not connected to the network. Proceed to step 4 to connect your media player to the network. b. Compare the IP address listed on the monitor to the IP address listed on the DisplayStudio settings page. i. If the IP address matches on both the monitor and DisplayStudio Settings page, continue to step 3. ii. If the IP address on the monitor is different than the DisplayStudio Settings page, enter the new IP address into the DisplayStudio Settings page and hit Apply. You may be prompted to enter your user ID and password. 1. Default User ID: admin 2. Default Password: password 3

4 3. Confirm the computer s network connection. a. Check the computer s network by going to Start Control Panel Network and Internet Network and Sharing Center. b. The connection must indicate that the computer has network access. c. If the connection is down, then the computer will not be able to communicate with the media player. d. The computer and the media player must be on the same network. If they are not, the computer will not be able to communicate with the media player. 4. Check the media player s network. You will need a USB keyboard and USB mouse. a. Connect the USB keyboard and USB mouse to the media player using the USB ports located on the back of the media player. b. Press the Windows key on the keyboard. The Start Menu will appear. 4

5 c. Using the mouse click on Stop Roland DisplayStudio Software. If a PowerPoint file is still playing you need to press the ESC key on your keyboard to close it or double click on the PPT icon on the menu and choose to end slideshow. d. You should see the Window Taskbar at the bottom of the monitor s screen. e. Move the mouse to the bottom right of the screen and find the wireless connection icon in the task bar. f. Click on the wireless connection icon to view the selected wireless network. i. If the wireless connection differs from your computer network, change to the correct network. Then try to connect to the media player by entering the IP address into the Display Service IP Address field on the DisplayStudio Settings page and click Ok. ii. If you do not see a wireless icon on the monitor, then your media player need to be enabled to connect to a wireless network. 1. Press the Windows key on the keyboard. The Start Menu will appear. 2. Click Control Panel Network and Internet Network and Sharing Center. 3. Select Change adapter settings from left column of the window. 5

6 4. Right-click on the Wireless Network Connection adapter, and select Enable. If it shows Disable as a choice then it is already set to Enable. iii. If the wireless connection is the same as your computer and you still cannot connect, call a Roland product support specialist at Conclusion There are two likely causes for a wireless network issue. The first is the wireless network is not configured properly or that the IP address was entered incorrectly. This document addresses how to resolve these two issues to ensure a proper Wi-Fi network connection between Roland DisplayStudio Software and a media player. 6

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