REIMAGINING PERFORMANCE USC Stronger Trojans. Stronger Troy.
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1 REIMAGINING PERFORMANCE USC Stronger Trojans. Stronger Troy. USC Staff Performance Evaluation for Non- Manager Please feel free to use this Performance Evaluation Template as you prepare for your one on one meetings and input into Workday. Be sure to save your performance reviews in the Workday system. 1. Quality of work Definition: Produces results and/or provides services consistent with defined University standards for the position a. Demonstrates attention to detail and accuracy b. Produces work that is accurate, complete and of high quality c. Provides service that is responsive, courteous and respectful d. Seeks opportunities and takes action to improve skills and quality of work product and/or services e. Maintains a safe workplace for self and others 2. Productivity
2 Definition: Takes initiative and produces work that is consistent with defined productivity standards for the position a. Completes assignments on or ahead of schedule; demonstrates project planning and time management capabilities b. Prioritizes tasks and implements efficient work procedures, routines and/or systems to maximize productivity c. Successfully overcomes obstacles and barriers to timely completion of tasks, projects and/or goals d. Cooperates with and motivates others to achieve goals and meet deadlines 3. Reliability/Accountability Definition: Demonstrates reliability, dependability and accountability in all aspects of the defined role a. Is reliable and trustworthy b. Regularly completes all duties and goals with minimal supervision or assistance c. Is punctual and meets work attendance and deadline requirements d. Adapts well to changes in work assignments or goals e. Accepts accountability for outcomes
3 4. Integrity/Ethics Definition: Operates in accordance with USC policies and applicable laws and exhibits conduct consistent with USC s Code of Ethics. a. Is fair, straightforward and honest b. Cooperates and is responsive to requests and/or reviews conducted by USC and is accountable for actions c. Maintains confidentiality d. Supports diversity and creates an inclusive environment of mutual respect and collegiality e. Raises questions or concerns regarding ethical and/or policy violations to supervisor as appropriate 5. Communication Definition: Is effective in interpersonal interactions as well as communicating both verbally and in writing. a. Shares pertinent information and ideas with others as appropriate b. Listens carefully, is open to other points of view and accepts constructive feedback c. Uses appropriate language, tone, style and structure in all communications d. Fosters and maintains effective work relationships
4 6. Customer Service/Customer Focus Definition: Effectively applies knowledge of departmental service or product to best satisfy the customer s needs and expectations a. Resolve customer questions and/or complaints efficiently, effectively and professionally b. Demonstrates a sense of urgency and responsibility to consistently provide service at all levels c. Is committed to increasing customer satisfaction and confidence d. Regularly seeks feedback and input from customers e. Demonstrates consistent customer follows-up 7. Problem Solving/Decision Making
5 Definition: Builds a logical approach to address problems and/or manage the situation at hand by drawing on one's knowledge and experience, calling on other references and resources as necessary a. Undertakes a complex task by breaking it down into manageable parts in a systematic and detailed manner utilizing critical thinking and analysis b. Thinks of several possible explanations or alternatives for a situation, anticipates potential obstacles, and develops contingency plans to overcome them c. Identifies the information needed to solve problems effectively and communicate outcomes d. Presents problem analysis with recommended solutions, rather than simply describing the problem 8. Creativity/Innovation Definition: Thinks and operates creatively. Seeks out new responsibilities; acts on opportunities. Has significant impact in creating breakthrough products or services that fulfill an institutional need a. Generates new and progressive ideas; appropriately challenges the status quo b. Takes responsibility and informed risks c. Supports and fosters change; encourages and rewards innovative practices d. Solves problems creatively and independently
6 9. Teamwork/Collaboration Definition: Interfaces and works with internal and external team members in ways that foster optimal team interaction and results a. Meets team deadlines and responsibilities; keeps stakeholders informed appropriately b. Listens to and values others opinions, promoting a collegial team atmosphere c. Supports, assists and empowers team leaders while also leveraging own expertise to accomplish group goals d. Contributes to effective team processes and deliverables (e.g., team communication, team meetings, team exercises, etc.) OVERALL PERFORMANCE RATING SCORE: Add Individual Competency Ratings / Number of Competencies Overall Performance Rating / =
7 Additional Performance Documentation Annual Performance Goals:
8 4. 5.
9 Annual Development Goals:
10 4. 5.
11
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