GETTING THE FOUNDATIONS

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2 GETTING THE FOUNDATIONS RIGHT IS FUNDAMENTAL Right from the start get the proven technical expertise and knowledge of our Professional Service consultants to integrate an industry leading end-to-end payment, security and fraud solution into your developing payments landscape. We have the capability, the experience and the experts to work with you to understand your business and help build a service to support your growth, your revenue and your customers. Introducing CyberSource PROFESSIONAL services WE GET YOUR INTEGRATION RIGHT, FIRST TIME We can Help you: 02.1 Deliver a mobile strategy 02.2 Build a solid infrastructure for growth 02.3 Transact faster 02.4 Expand into new territories 02.5 Serve Customer Ensure a seamless customer experience 02.7 Keep payment data secure 02.8 Concentrate on your core business 03 ongoing SUPPORT 04 Choose your service level 05 Contact us

3 CyberSource Professional Services 01 PROFESSIONAL SERVICES: WE GET YOUR INTEGRATION RIGHT, FIRST TIME Working with organisations ranging from large blue chip organisations to small startup businesses, across a range of industries we provide tailored integration services to support your individual business requirements. A highly personalised and bespoke approach can help you to transact faster, increase profitability and achieve your most ambitious ecommerce goals. QUESTION ONE IS YOUR INTEGRATION IMPACTING YOUR CUSTOMER? Start right, first time Getting it right, first time round can save costs and a lot of headaches. The simple fact is if you don t get your integration accurate the knock on effects can impact your customers experience, your profitability and the ability to grow your business. Engage our Professional Service consultants to design and implement a tailor-made solution that will enable you to begin building a robust infrastructure for your future. We help to drive down integration costs, reduce integration timescales and accelerate time to market. Helping you get your integration right, first time. QUESTION two DO YOU HAVE THE RESOURCES YOU NEED? Global knowledge Experienced resource and time constraints can get in the way of the development of mission critical integrations, such as those required to accept global payments, secure payment data and screening transactions for fraud. With tailored implementation support for your payment processing and fraud management architecture across the global market, our integration consultants will work with you to optimise CyberSource services and identify best practices for the specific markets, channels and verticals you choose to expand into, delivering the experience you need to meet your growth ambitions. ENGAGE OUR PROFESSIONAL SERVICES AND BENEFIT FROM OUR UNRIVALLED EXPERIENCE AND KNOWLEDGE. We are the experts in the payments industry. As a team of highly experienced integration and business consultants that have delivered solutions from the ground up for companies across verticals around the globe, we will get to grips with your business and help get your integration right, first time. Call us on +44 (0) or us at europe@cybersource.com

4 02 WE CAN HELP YOU: 1. DELIVER A MOBILE STRATEGY Foundations for growth The rapid adoption of consumer mobile technology, coupled with the subsequent changes in consumer shopping behaviours are the primary drivers in the growth of mobile commerce. Understanding that mobile optimised websites are driving customer acquisition whilst mobile apps are driving customer retention, it s clear any expansion strategy now requires a mobile solution. Using best practice guidance and following rigorous adherence to Visa technical security requirements we have developed a mobile internet solution and mobile app architecture. By leveraging our wealth of multidisciplinary technical expertise, our consultants can work with you to implement tailored best practice solutions helping you to realise a secure mobile commerce future. 2. BUILD A SOLID INFRASTRUCTURE FOR GROWTH No speed limits Businesses don t stop evolving. whether you re looking to expand into new markets or adopt new channels, your business practice and procedures will need to change to cope with these growth strategies. You need to have a solid foundation that can support your growth ambitions. To make sure your future plans don t stall, we can help you build an infrastructure that meets your geographic, sector and channel requirements. We gain a deep technical understanding of your environment to make sure your best ideas work on a technical level. 3. TRANSACT FASTER Time is money with any payment integration, the time it takes for you to be able to accept transactions has a direct impact on your bottom line. Transacting faster and realising revenue sooner relies on an integration to be delivered and deployed quickly and without fault. Working to suit your business requirements and systems, we offer a vast array of options, from planning through to delivering integrations and additional solutions to help you accelerate go-live times. 4. EXPAND INTO NEW TERRITORIES Opening up a world of opportunities when trading internationally, even within the same jurisdiction, changes need to be made to your business practices in order to adapt. Payment types, buying behaviours, even phone numbers and address formats are different and present a challenge for accepting payments, securing payment data and screening for fraud. As a global organisation with Professional Service consultants across 6 continents we are well placed to design and build a tailor-made, integrated system to support your payment processing architecture across global markets. One that matches your future plans perfectly.

5 CyberSource Professional Services 5. SERVE CUSTOMER 3.0 Resilient systems Consumers buy across multiple channels and demand the best and most consistent online experience possible across a wide range of channels, particularly at the critical stage of taking payment. A reliable and secure payment process across all touch points is key to gaining consumer buy-in and confidence. Our consultants can help design a solution that meets your customers needs whether it is internet, mobile, call centre, IVR, or recurring payment collection channels. 6. ENSURE A SEAMLESS CUSTOMER EXPERIENCE Plan for the unexpected When the unexpected, unwanted and unplanned happens you need to be prepared. Ensuring your systems can cope with unforeseen issues and provide a complete back up if the unexpected ever occurs can be complex and costly. However, making sure your system can cope with these situations without affecting your customers is crucial. Our Professional Services team of integration consultants can work with you to build an infrastructure capable of coping with the worst case scenario. We have witnessed issues that can occur and through the use of diverse test strategies, we can make sure that whatever is going on at the back end, at the front end your customers will always receive a seamless experience. 7. KEEP PAYMENT DATA SECURE Protect sensitive cardholder data The key to profitability, success and growth is your brand and reputation. A secure payment process is essential to maintaining customer confidence and trust when making online purchases. Managing payment security involves securing payment data across an organisation s full order lifecycle, from the point of payment acceptance through fraud management, to financial reconciliation and transaction record storage. Our team of Professional Service consultants keep up to date with payment security regulations and can work with you to design and integrate our industry leading payment security solutions to the highest standard, helping reduce your PCI DSS scope and mitigate the risk of a data breach. Creating peace of mind for you, and protection for your customers. 8. CONCENTRATE ON YOUR CORE BUSINESS Sticking to what you re best at We do what we are best at so you can do the same and not have to divert your resources away from your core focus the profitability of your business. We re payment and technology specialists. Having the same high level of expertise in-house is often not possible. With a limited amount of experienced resources, you can find yourself with the unwelcome task of deciding where to focus your resources. As experts in the payment, fraud and security industry, we stay on top of trends and regulations so you don t have to. Working with our team of consultants means you can get back to focussing on your core business transacting a sale, whilst simultaneously benefiting from unrivalled industry knowledge. Call us on +44 (0) or us at europe@cybersource.com

6 03 ONGOING SUPPORT REGULAR HEALTH CHECKS: STAY ONE STEP AHEAD Businesses constantly evolve. We can help your systems evolve too To ensure that everything is running smoothly with your payments architecture our consultants can undertake regular reviews of your integration, helping to identify quickly any problem areas or inefficiencies in your operations. we can work with you to improve your decision processes, monitoring and information management, providing you with the tools you need to operate and expand your business. ASSISTED UPLOAD: SECURE YOUR DATA Data is everywhere we can help you secure your existing payment data through the use of our Tokenisation service. During an onsite engagement we will programmatically upload card data to CyberSource s PCI compliant data centres and return a tokenised card data to your system. BESPOKE REPORTING: MAKE INFORMED DECISIONS You can t solve what you can t see To meet your business requirements, we can provide data analytic resources and develop customised reports to suit your needs. whether this is identifying market penetration, card acceptance rates, splicing data by geography, channels or formatting to work with your existing system, we can deliver reports and process flows to support your unique requirements. TRAINING ACADEMY: EXPERIENCE ON TAP Our knowledge is your knowledge To give you the best of our knowledge, we hold regular training workshops to ensure you have the skills to use our solutions in the best way possible, for your business. These workshops arm your staff with the tools you need to reduce fraud, increase order acceptance and monitor your success. GETTING STARTED WITH CYBERSOURCE PROFESSIONAL SERVICES Come on board and we will support you from day one. Utilising PRINCE II methodologies and with a comprehensive assessment of your market, products, as well as your current payment architecture. Call us on +44 (0) or us at europe@cybersource.com

7 CyberSource Professional Services 04 Choose Your Service Level CyberSource s Professional Services provide tailored integration services to support your individual business requirements Standard Advanced Accelerated Dedicated CyberSource project consultants Project requirement and scope definition Onsite implementation engagement and support Remote support throughout the implementation process Onsite Enterprise Business Centre training Smooth transition to CyberSource support team Pulse check 1 year from go live Integration certification Go-live support onsite Full assessment of report requirements and recommendations on reconciliation Weekly checkpoints Solution Design Specification including tailored process flow design Project plan and delivery schedule Sample CyberSource request and response messages Provision of a test harness to assist merchant developers Onsite integration review and certification Call us on +44 (0) or us at europe@cybersource.com

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