GETTING STARTED To get started using Access My Portfolio, you will perform four important tasks, which are described in detail in this guide:

Transcription

1 Access My Portfolio INVESTOR GUIDE GETTING STARTED To get started using Access My Portfolio, you will perform four important tasks, which are described in detail in this guide: 1. Check your Minimum System Requirements 2. Adjust your Browser Settings 3. Enable Cookies 4. Register for Access 5. Set up your Multi-Factor User Authentication 1. CHECK YOUR MINIMUM SYSTEM REQUIREMENTS Operating System MS Vista, MS Windows XP Professional, Home Edition or Tablet PC Edition (SP2 or later), Apple MAC OS, Linux, Unix or any other Operating System PC Intel Pentium GHz Processor, 1.24 GB RAM, 110 GB Hard Drive, 1 video card and 1 17 monitor each supporting screen resolution of 1024 x 768 or higher with 8-bit color (64,000 colors) or better Browser Internet Explorer 7.0 (SP2), 8.0, or 9.0, Safari or Firefox 3.5. or later, Google Chrome version 23 or later. Software Adobe Acrobat (Reader or full, Version 6 or later) Internet Connection T1, DSL, Cable Modem or equivalent Network Bandwidth minimum of 64kbps per user, 128kbps best Access My Portfolio Investor Guide 1

2 2. ADJUST YOUR BROWSER SETTINGS (PC Users Only) Set up the website as a Trusted Site, from Internet Explorer: 1. Go to Tools, then Internet Options, and select the Trusted Sites zone. 2. Enter seic.com and click Add. 3. Click Custom level and ensure that all items under Downloads are enabled. You will need Adobe Reader in order to open any.pdf files you want to access from Access My Portfolio s Documents tab. If you do not have Adobe Reader installed, go to download it. 3. ENABLE COOKIES (PC and MAC Users) IE7 or IE8 1. Open your Browser, and select Tools, then Internet Options. 2. On the Option screen select the Privacy tab. 3. Make sure the slider is not set to Block All Cookies. Set the option to Medium, then click Apply and then OK to save the changes. Firefox 1. Open your Browser, and select Tools, then Options. 2. On the Option screen select the Privacy tab. 3. Make sure that Accept Cookies from Sites is checked. Safari 1. Select the Wheel Icon in the upper right-hand portion of the Browser. 2. Select Preferences from the drop-down menu. 3. Select the Security tab. 4. Under Accept Cookies, make sure that only From the Sites Visited is checked. 4. REGISTER FOR ACCESS 1. Navigate to the Access My Portfolio website by entering into your browser s address bar. The Login page will display. 2. Click on the Register for on-line access link. Fill in your account number, last name, tax ID, date of birth, the last 3 digits of your postal code and your address. Your address will also be your User ID to the site. 3. Select a Personalized Site Identification Image by clicking the desired image, or first selecting a category on the left and then an image from that category, and clicking Continue. You will then see the Personalized Welcome Description page. 4. Click the Continue button. 5. Upon successful completion, an with additional information will be sent to the address you entered. Your User ID, temporary password, and enrollment code are also displayed at this time. Please enter this information in the section below. User ID ( address): Temporary Password: Enrollment Code: 6. Access your account and open the sent to you with the subject line: Welcome to SEI s AccessMyPortfolio.com 7. Click the link within this to confirm receipt of this . You will be directed to the Login page. Continue on to Step 5 of this Getting Started guide.

3 5. SET UP YOUR MULTI-FACTOR USER AUTHENTICATION SEI s stringent security processes and technology provide a high level of protection for your personal and financial data. The first time you log in, you will proceed through a one-time-only Multi-Factor Authentication (MFA) enrollment process in order to ensure that your information remains secure. It is recommended that you perform this MFA enrollment on the main PC or laptop from which you will be accessing the website. 1. Enter your User ID and click Continue. The page that appears describes important legal terms and conditions. At the bottom of the screen are the options to Agree or Disagree, as well as an Enrollment Code field. If you see a page asking you to select Temporary vs. Permanent, you have either mistyped your ID or there is a problem with your ID. If this occurs, contact SEI Customer Support. 2. Select I Agree, and enter the Enrollment Code provided to you. Click Continue. If you make three unsuccessful attempts at entering the correct Enrollment Code, your User ID will be suspended and you will need to contact the SEI Customer Support. 3. Select a Personalized Site Identification Image by clicking the desired image, or first selecting a category on the left and then an image from that category, and clicking Continue. You will then see the Personalized Welcome Description page. 4. Enter the Personalized Welcome Description you would like associated with your User ID, then click Continue. This Personalized Site Identification Image and Description will appear whenever you log into Access My Portfolio, allowing you to instantly verify that you have been directed to the appropriate site. You will then see the Security Questions page. 5. Answer all five Knowledge Based Answers (KBA) security questions, and then click Continue. These answers are case sensitive. The Enter Password page displays. 6. Enter the password provided to you and click Continue. You will then be prompted to change your password. 7. Set a password (minimum 8 characters) and then click OK to log in. If your Enrollment Code is recognized, you will see the Select your Image page. Logging in from Additional Computers For ease of use, you may register up to five computers for Access My Portfolio. Once a computer is registered, simply log in with your User ID and Password. To register additional PCs for access to the site, proceed through the following steps: 1. Navigate to Access My Portfolio and enter your User ID. The Register this Browser page will display. Select Permanently, and click Continue. 2. Respond to the two security questions and click Continue. If you respond correctly, you will be directed to the Password page. 3. Verify that your Site Personalization Image and Description are correct, enter your password, and click Continue. Changing your Password and/or Security Questions Your password to Access My Portfolio can be changed at any time by clicking the Change Password link at the bottom of any page. To change your security question responses, click on the Update your Security Questions link on the Password page when logging into the application. Respond to the security questions, enter your password, then change any responses you wish and click Submit. Access My Portfolio Investor Guide 3

4 QUICK REFERENCE For your ongoing use of Access My Portfolio read more about each website section below: 1. Home 2. Accounts Accounts Overview Holdings Transactions Documents 3. Download to Quicken 4. Other Quick Links Profile (e-delivery and Contact Information) Preferences 1. HOME The Home Page is the first page that shows after logging in. It provides summaries of, or quick access to, key information available within the website such as: Account Balances (Account Names and Market Values) Other Accounts (Accounts you have access to for which you are not an account owner) Total Asset Allocation Announcements Your Favorite Links To select an SEI Account: In the Account Balances section (if displayed), click the Account Name. OR: Click the Accounts tab and select the desired Account. To select an Other Account: In the Other Accounts section (if displayed), click the Account Name/Number. OR: Click the Accounts tab and select the desired Account. Customizing the Home Page: You can customize your view of the Home Page to meet your preferences. For the most inclusive view of the Home Page, turn on all Home Page sections. The following Home Page features are customizable: Home Page content: To Add a Section: Click the Customize This Page link at the top right of the Home Page and drag the desired section(s) to the location(s) they should appear. To Remove a Section: Click on the section and click the X (close symbol) in the right-hand corner. To Move a Section: Hold down the Move Section symbol, right-click and drag the mouse to where you would like the section to be.

5 Home Page Text Font Size (IE): On the IE Browser bar, click View. Highlight Text Size with your mouse to view text size options. Click on the size you would like. For other browsers, see the website Help file FAQs. Your Favorite Links: Your Favorite Links is a list of preferred pages within the website that you can modify at any time. Your Favorite Links will always be displayed on your Home Page and within Quick Links. To customize your Favorite Links: 1. From the Favorite Links section of your Home Page, or from the Quick Links menu, click Customize your Favorite Links, or click the Preferences link at the top right of the website. 2. Select the pages you d like to include in your Favorite Links by clicking their respective checkboxes. Use the Move Up and Move Down buttons to order the list as you would like it to appear. 3. Click Save Changes when you are done. 2. ACCOUNTS Accounts Overview The Accounts Overview tab displays a list of Accounts including Name, Number, Market Value and Estimated Annual Income. Click on an Account Name to drill down into the Holdings detail of that account or click on the Holdings tab. If other accounts exist, you can view them by clicking the Other Account option at the top of the table. Account Properties Next to each Account on the Accounts Overview page is a link to the account s Properties. The Account Properties displays the following information about the account: name, number, type, status, as well as date opened, owners, service contacts and strategies. Cash Access Accounts Overview If you have a Cash Access Account, this account will be featured below the Accounts table in a section labeled Cash Access Accounts. Click on the name of the Cash Access Account to see more detail about this account. Cash Access Accounts Detail The Cash Access Account details show the market value, interest rate, target minimum and maximum values of the account. It also shows the SEI account to which this Cash Access Account is linked. To see account-level activity, click on the View Account Activity link. Activity can be filtered by date range using the Date Range dropdown. Holdings Asset List The Asset List section shows an alphabetical list of holdings in an account or in all available accounts. To specify one or all accounts use the Account dropdown. Use the as of date field to view holdings as of a specific date. To search for an asset, enter all or part of the description or symbol in the search field. Click the Clear link or the Restore to Default View link to return to the original list of holdings. To change the sort of the Asset List, click the Description, Value or % of Total Value column headings. If the list of holdings spans multiple accounts, click on an asset s Quantity to see a breakout of which accounts are holding this asset. Then, click on Return to Asset List to get back to the list of assets. Click on an asset s Unrealized Gain (Loss) to see a breakdown of the tax lots contributing to that unrealized gain or loss (Tax Lot Details). Then, click on Return to Asset List to get back to the list of assets. Access My Portfolio Investor Guide 5

6 Asset Allocation The Asset Allocation section shows a summary of the Asset Categories contained in an account or in all available accounts. To specify one or all accounts use the Account dropdown. If the holdings displayed are being held by a manager, the View Manager Details link will show next to the Accounts dropdown. To view assets by Asset Category, then by Manager and Manager Style, click on the View Manager Details link at the top of this page. Click on Return to Asset Allocation to get back to the starting Asset Allocation list. Use the as of date field to view holdings as of a specific date. To show the holdings list by one or all Asset Categories, use the Show dropdown at the top of the table. Click on an asset s Quantity to see a breakout of which accounts are holding this asset. Click on Return to Asset List to get back to the list of assets. Click on an asset s Unrealized Gain (Loss) to see a breakdown of the tax lots contributing to that unrealized gain or loss (Tax Lot Details). Click on Return to Asset List to get back to the list of assets. Realized Gain (Loss) The Realized Gain (Loss) section shows Year-to-Date or Previous Year Realized Gain (Loss) and Combined Realized and Unrealized Gain (Loss) for an account or for all available accounts. To specify one or all accounts, use the Account dropdown. To change the view of Realized Gain (Loss) information, select a different view from the View dropdown. Transactions The Transactions section shows a summary of transactions in an account or in all available accounts over a period of time. To specify one or all accounts use the Account dropdown. To specify a period of time, select an option from the Date Range dropdown. Historical transactions (those transactions that took place prior to switching this account to the new website), can be accessed by clicking the Click Here link. Transactions can additionally be filtered by making a selection from the Transaction Category dropdown. To search for a transaction, click on the Search by Transaction ID link and enter the ID of the transaction, or enter an asset description, asset ID or transaction type in the Search field. Click the Clear link to return to the original list of transactions. Documents The Documents tab shows account-level statements for which you are a recipient. This list can be filtered by year and date range, or the search field can be used to find a document. Click on a document name to open and view the account statement. Adobe Acrobat Reader is required. 3. DOWNLOAD TO QUICKEN Account-level holdings and transactions can be downloaded to Quicken. Simply enter the start and end dates of the desired transaction date range. The maximum date range is 90 days. Then, select the accounts to download by highlighting the Account numbers in the left-hand box and clicking the Add button to move them to the right-hand box. Lastly, click the Download to Quicken button.

7 4. OTHER Quick Links From the Quick Links window you can easily jump to a section of the site that you recently visited, to one of your Favorite Links, or to other frequently visited sections. Profile The Profile section shows contact information, current e-delivery preference and service contacts. To sign-up for e-delivery: Click the Sign Up for e-delivery button. Check to e-deliver all documents. If there are any documents you want to keep as print delivery, click the Select Documents to Exclude from e-delivery link. Check off the documents you want to exclude from e-delivery. Then click the Save Settings button. An will be sent to the Notification listed on the previous screen. To complete the e-delivery change, open this and click the link to indicate you successfully received the . To sign-up for Print Delivery: Click the Sign Up for e-delivery button. Check to e-deliver all documents. If there are any documents you want to set as print delivery, click the Select Documents to Exclude from e-delivery link. Check off the documents you want to exclude from e-delivery. Then click the Save Settings button. Preferences The Preferences section contains the following features: Ability to change default landing page (initial default is the Home page) Ability to customize your Favorite Links list Access My Portfolio Help and Support Access My Portfolio offers comprehensive online help that users can refer to from any website page. Online Help The Online Help includes: 1. A Standalone Help file, organized according to Access My Portfolio s main tabs, pages and functions 2. A Glossary 3. Frequently Asked Questions To access, click the Help link in the top right-hand corner of any page. You can search Help content within the standalone Help file. Page-Specific Help To access, click the Page Help link that appears to the right of the Print link on relevant pages. MFA Enrollment Help If you need assistance with the MFA enrollment described in this guide, contact SEI Customer Support at SEI Customer Support: Access My Portfolio Investor Guide 7

8 1 Freedom Valley Drive P.O. Box 1100 Oaks, PA seic.com/advisors There are risks involved with investing including loss of principal. There is no assurance the goals of the strategies discussed will be met. For those SEI strategies which employ the manager of managers structure, SEI Investments Management Corporation (SIMC) has ultimate responsibility for the investment performance due to its responsibility to oversee the sub-advisors and recommend their hiring, termination and replacement. SIMC is a wholly owned subsidiary of SEI Investments Company. Neither SEI Investments Company nor its subsidiaries are affiliated with your financial advisor SEI B (11/12)