2 For any assistance please contact Tel: Contents Welcome to Online Billing 3 Registering for Online Billing 4 einvoicing and epayment 10 Logging in 11 Accessing your new invoices 13 Searching and sorting 15 Paying your invoices 17 Viewing account statements 22 Disputing an invoice 25 Adding further accounts 29 Changing your password 31 Cancelling your registration 33 Specifications 34
3 welcome to Online Billing with TNT Administration can be a time-consuming process. When you ve got a hundred and one things to do, the last thing you need is a pile of paperwork to record and file. Speed and simplicity is what you need. So to make life easy, we ve developed an electronic administration system that enables you to administrate all your accounts invoices, credits, statements and payments in just a few clicks. It s smart, it s fast and green too. Nothing could be simpler. This guide tells you all you need to know about using TNT s Online Billing system the more efficient way of managing your accounts.
4 registering for Online Billing with TNT Registering for Online Billing with TNT is quick and easy. Go towww.tnt.comand select Online Billing from the Shipping Tools dropdown menu. This will take you to the Online Billing login page. Now just click the option to register and follow four simple steps. 1. Registration information These details will be used to create your login user ID including your user name, password and address. Select your language, and enter your TNT account number. The location will be prefilled for you. The contact address is the address you wish to be contacted on once registration to the Online Billing system has been completed. This will be copied into the rest of the fields throughout the registration form as a default. The username must be unique on our systems and must be between six and fifty characters long. It is recommended that you use a generic address as your username. The password must contain alpha and numeric characters and must be at least six characters long. Once you have completed all the mandatory fields marked with a red asterisk, click Continue.
5 registering for Online Billing with TNT 2. Enrolment Please ensure you have an invoice that s less than 3 months old to hand. Then complete your account details and verify your customer status by detailing the invoice number and the full amount.
6 registering for Online Billing with TNT 2. Enrolment If you have more than one account, repeat the process and once you have added all your accounts click Confirm.
7 registering for Online Billing with TNT 3. Terms and conditions You need to accept the TNT Terms and Conditions of Carriage by ticking the box. Click Confirm to complete your registration.
8 registering for Online Billing with TNT 4. Confirmation You have now successfully registered for TNT s Online Billing. You can print your registration details by clicking Print Confirmation Details. You will receive an shortly to activate your login details.
9 registering for Online Billing with TNT 5. Welcome to Online Billing Simply click the link within the you ve received, within 24 hours after receipt of the . Enter your login name and password to successfully activate your registration.
10 einvoicing epayment and TNT s Online Billing system makes the laborious task of processing invoices and reconciling statements so much easier. In just a few clicks you can access all your account information without having to waste time searching for invoices in filing cabinets or filling in data manually. Receive your invoices online Get alerts as new invoices arrive Download invoices and statements as pdf or excel spreadsheets Access invoices and statements 24/7/365 Pay your invoices online Raise and track the progress of your invoice disputes
11 logging in to Online Billing with TNT There are a number of ways you can enter the Online Billing site. You can log on to select Online Billing from the Shipping Tools drop down menu and login to Online Billing. You can go directly to Or when we notify you that an invoice has been posted to your account, you can click on the in the . Then simply enter your login name and password and click the login button. If you forget your login name or password simply click on Forgotten login/password and we ll send it to your address (if this is your login name) and your notification address. If we don t have your address we ll send it to your company s registered user group.
12 logging in to Online Billing with TNT Once you ve logged in, you enter the Online Billing landing page. By clicking epayment you can pay your invoices online, view your account statement or raise and track the progress of an invoice dispute. By clicking einvoicing you can view all your invoices and credit notes from the last 26 weeks in several common formats.
13 accessing your new einvoices Viewing Once you ve selected einvoicing after logging in, a list of your new invoices and credit notes will automatically be displayed. You can view these as: A PDF. This is a soft copy of the actual invoice that contains exactly the same information as your original invoice and can be printed, ed or faxed. A data file (CSV, XLS or XML). This can be imported directly into your accounting software. To view the file in the format you want, simply click on the corresponding icon displayed in the key. If you want to download a number of different invoices (up to a maximum of ten), simply select the file formats you need, click Download Selected and this will create a zip file. Once an invoice has been downloaded or viewed the file will automatically be moved to the All Documents section of the site.
14 accessing your new einvoices Removing To delete items from New Documents simple select the one you want to remove and click Remove from New Documents. This will mark the invoice as read and transfer it to the All Documents section.
15 searching and sorting Searching When you need to search for a document that you have already viewed, click on All Documents. You will be able to search by: Account number Invoice number Invoice date Document type
16 searching and sorting Sorting You can organise your invoices by ascending or descending order according to: Account number Invoice number Invoice date Document type Amount Payment due date Click the relevant column header once for ascending order or twice for descending order. earchiving einvoicing enables you to store up to 26 weeks worth of billing information from the date you registered. After 26 weeks the oldest invoice will be deleted, so remember to download the files you need to keep on your system.
17 paying your invoices epayment From the Online Billing landing page, select epayment to pay your invoices online, view and download your account statements, or raise an invoice dispute and track its progress. Select invoices Select the invoices and any associated credit notes you want to pay. If you want to make a partial payment change the payment amount against the selected invoice(s) in the payment amount field. Click the Continue button.
18 paying your invoices Payment Method Select your mode of payment from the drop down list. Then select your payment method from the drop down list Click the Continue button.
19 paying your invoices Payment Details Enter your payment details relevant to the payment method you selected. Click the Continue button.
20 paying your invoices Authorisation Please be patient while your payment is being authorised.
21 paying your invoices Confirmation A payment confirmation will be displayed once your payment has been authorised showing your payment reference number. Please print the payment confirmation for you records. Click back to invoices to return to open invoices.
22 viewing paid bills Paid Invoices Download Payment Details To view the invoices that you have previously paid, select status Processed and the period you wish to view, then click Find. If you want to download the list of previously paid invoices, simply click the download button. You will then be prompted to download the list into a CSV file. To display the details of payments that paid an invoice simply click the already paid amount for the invoice you want to view.
23 viewing open items Open Items Detail View Download You can organise your invoices by ascending To display all your open items in a or descending order according to: consolidated list click detail view. Reference Reference Date Document number Amount. Click the relevant column header once for ascending order or twice for descending order. If you want to download the list of open items, simply click the detail view button. You will then have the options to download in Excel or CSV. The option to Print is also available in the detail view.
24 viewing balances & line items Balances Detail View View/Hide Sales Select the year you want to view the balances for. To display the items that make up any of the balances click the amount in the debit, credit or balance columns. To view an additional column that displays the value of sales for each month select Display Sales from the dropdown
25 disputing an invoice and tracking its progress Select your invoice Select Open Bills from the menu. Click on the Action icon for the invoice on which you wish to raise a dispute.
26 disputing an invoice and tracking its progress Dispute case details Select a reason (Cause) from the dropdown list, and enter detailed comments in the free text field. Please specify for which shipment on your invoice you wish to raise a dispute. Then click Send.
27 disputing an invoice and tracking its progress Dispute case confirmation You will receive a confirmation that your dispute case has been created. To track its progress, click on Dispute Cases in the menu.
28 disputing an invoice and tracking its progress Dispute Cases To view all the dispute cases that you have previously raised, select status All and the period you wish to view, then click Find. To only view disputes cases that are currently open, select status Open and the period you wish to view, then click Find. Detail View To display the details of a dispute case, or send a message to TNT regarding a dispute case, click the dispute case ID of the dispute case.
29 adding further accounts Registering additioanal accounts To add more accounts to your Online Billing user id, select Account Maintenance from the Online Billing landing page. Select Register Additional Account. Delete account From this page you can also remove an account from your user id. Simple select the account number you wish to remove, and click Delete Account. To go back to the Online Billing landing page, click Cancel.
30 adding further accounts Account details Please ensure you have an invoice that s less than 3 months old to hand. Then complete your account details and verify your customer status by detailing the invoice number and the full amount. Click Add Account.
31 changing your password Change password To change your password, select Password Maintenance from the Online Billing landing page. Then select Change Password.
32 changing your password Change password Enter your existing password, then enter your new password twice. Click the Save button.
33 cancelling your Online Billing registration Cancel registration To cancel your Online Billing registration, select Password Maintenance from the Online Billing landing page. Then select Cancel Registration, and confirm your cancelation.
34 specifications There are a number of requirements you need to operate our Online Billing system. Required: Web browsers Latest version of Microsoft Internet Explorer 7 or later, and Firefox 3 To view invoices in PDF format Adobe Acrobat v9.0 and Adobe Reader v8.0 To enable the download of the invoice data Microsoft Excel 97 and above Minimum requirements: Windows 95, NT4, 98, Me, 2000 or XP Professional Processor 500 MHz RAM 64 Mbytes Display 800x600 screen resolution and 16-bit colour
e-administration your guide to using with TNT For any administrative assistance please email firstname.lastname@example.org For any technical advice please contact 01827 711 611 Contents welcome to e-administration
e-invoicing your guide to using with TNT A For any technical assistance please email Atherstone.Helpdesk@tnt.com or call 01827 711 611 Contents welcome to e-invoicing with TNT 03 registering for e-invoicing
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