Dec, 10-13, 2014, Spice Hotels & SPA, Belek, Antalya, Turkey. alya.org CONGRESS PROGRAM

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1 Dec, 0-, 0, Spice Hotels & SPA, Belek, Antalya, Turkey alya.org CONGRESS PROGRAM Dec, 0, 0 Wednesday 08: 00 Registration 8: 00 9: 0 Opening Ceremony Hall 9: 0 Dinner Opening Conference INNOVATION IN H EALTH CARE, LEAN MANAGEMENT AND TECHNOL OGICAL D EVELOPMENTS Hospitals Network, Professor, Baskent and St. John International University, ITALY/Turkey Prof. Dr. AL AL-ASSAF, CONGR ESS VICE-CHAIR, American Institute For Health Care Quality, USA Dec,, 0 Thursday 09: 0 0: 0 Conference : 0: 0 : 0 Conference : : 0 : 5 Coffee Break : 5 : 5 Parallel Sessions LEAN MANAGEMENT IN HEALTH CARE Prof. Dr. Seval AKGÜN MD, PhD, Congress, Director, Health Academician Society, Chief Quality Officer, Baskent University Hospitals Network, Professor, Baskent and St. John International University, ITALY/ Turkey Prof. Dr. AL AL-ASSAF, Congress Vice-, American Institute For Health Care Quality, USA Prof. Dr. Seval AKGÜN MD, PhD, Congress, Director, Health Academician Society, Chief Quality Officer, Baskent University Hospitals Network, Professor, Baskent and St. John International University, ITALY/ Turkey Personal Health Records Dr. Şuayip BİRİNCİ, M.D,Deputy Undersecretary / Republic of Turkey Ministry of Health,Healthcare Management Specialist, Turkey Energy Efficiency in Health Sector Dr. Abdülvahit SÖZÜ ER, M.D. Ministry of Health, General Directorate of Health Investments, Assistant General Manager, Turkey INNOVATIVE AND T ECHNOLOGICAL AD VANCES IN HEALTHCAR E Prof. Dr. AL AL-ASSAF, Congress Vice-, American Institute For Health Care Quality, USA Prof. Dr. AL AL-ASSAF, Congress Vice-, American Institute For Health Care Quality, USA Healthcare Facilities Prepardness For Mers-Cov Are We Ready? A Risk Assessment Approach Dr. Abdallah EDDAAL, C EO, Tıbbi Direktör. M.S. Baharahil Hastanesi, Mekke, Saudi Arabia Effective usage of Lİnkedin and Twitter, ın Health Sector - A workshop on applications Semra BAYSAN, Healthcare Management Consultant, Turkey Salon ı INNOVATIVE A PPR OACHES IN HUMAN RESOURCES MANAGEMENT Prof. Dr. Rehat FAİKOĞLU, Nişantaşı University, Vice-chancellor - İstanbul, Turkey Medical Education and HUman Resources in Turkey Prof. Dr. Rehat FAİKOĞLU, Nişantaşı University, Vice-chancellor, İstanbul, Turkey Human Resources and Performance Management KAHRAMAN Abdullah, Kavak Mahperi, Bozkuş Ali, Çoşkunçelebi Şahannur, Taşova Değerli Müjgan 5 Sağlık- Sen İstanbul Head of the department Şube Başkanı, İstanbul, Turkey Dr. Lütfi Kırdar Kartal Education and Application Hospital, Infection Control Commitee, İstanbul, Turkey Dr. Lütfi Kırdar Kartal Education and Application Hospital, Emergency Services, Nurse, İstanbul, Turkey İstanbul Occupational Disease Hospital, Deputy Director, Healthcare Services, İstanbul, Turkey 5 Kartal Yavuz Selim State Hospital Deputy Director, Healthcare Services, İstanbul, Turkey Testing of Relationship Among Innovation Culture, Service Innovation and Practices of Human Resources : A Research On Health Care Workers Asst.Prof. Dr. Kadir AKSAY, Ordu University, Turkey Doctoral Student Bünyamin Özgüleş, Haliç University, Turkey Mobbing, Effects on Organizations and Solutions Öztürk, Hilal; Eke Dereli, Elif; İpek, Nazenin; Müdüroğlu, Aynur and Faikoğlu, Rehat Nişantaşı University, Vocational School, İstanbul-Turkey I LEAN MANAGEMENT IN HEALTH CARE -- : 5 : 00 Lunch An introduction to lean thinking Application of Transformational Leadership and Lean Management to the Healthcare Organizations Nurfan SAYILGAN, Muş Oral and Dental Health Center, Turkey An investigation of the views of the health care workers working in a university hospital about the appointment and promotion criteria (an example from mersin district) Afet ARKUT, Cyprus International University, Faculty of Health Sciences, Cyprus Aynur Ateş, Okan University, İnstitute of Health Sciences, Turkey Burcu Yiğit, İstanbul Bilim Üniversity,Vocational School of Health Services, Turkey Investigation Of Quality Of Life In Health Workers (Bandirma State Hospital Sample) Macide Artac, Cyprus International University, Faculty of Health Sciences, Cyprus Ertan Karsan, Okan University, İnstitute of Health Sciences, İstanbul, Turkey Cenk Dikmen, University of Nişantaşı Faculty of Health Sciences, İstanbul, Turkey

2 : 00 5: 00 Parallel Sessions I 5: 00 6: 00 Parallel Sessions I RISK MANAGEM ENT IN H EALTH CARE Fatih ORHAN, Lecturer, GATA NCO Health College, Ankara, Turkey Risk Management in Healthcare: An Applicatıon for Pathology Laboratory Process M.Nurullah KURUTKAN, Dinçer KORKMAZ, Fatih ORHAN Asist. Prof. Dr. Düzce University, Faculty Of Economics And Administrative Sciences, İnstructor, Turkey Düzce University, Health Services, Vocational School, School Secretary, Turkey Specialist, GATA SAMYO Lecturer, Turkey How The Risk Could Be Managed İn Healthcare? Prof. Dr. Seval AKGÜN MD, PhD, Congress, Director, Health Academician Society, Chief Quality Officer, Baskent University Hospitals Network, Professor, Baskent and St. John International University, ITALY/TURKEY A HFMEA Study in Patient and Staff Safety TAY Sibel,İPER TİMLİOĞLU Semrin,KABADAYI ARSLAN Mesude, AKSAR AY Sebahat, TEKEŞİN Ke mal 5 nurse, quality staff, MD specialist Director of Quality, nurse quality staff in charge,, Prof MD, Medical Director, 5 Hospital manager İstanbul Anadolu North Public Hospital Union Haydarpaşa Numune Education And Research Hospital, Turkey HFMEA Study On Outsourced Problems İPER T İMLİOĞLU Semrin,KABAD AYI AR SLAN Mesude, TAY Sibel,ER OL Serpil, IŞIK Kadir 5, AKSAR AY Sebahat 6, TEKEŞİN Kemal 7, MD specialist Director of Quality, nurse quality staff in charge, nurse, quality staff, Professor MD infective diseases, 5 manager of finance and administiration,6 Professor MD, Medical Director,7MD Specialist Hospital manager İstanbul Anadolu North Public Hospital Union Haydarpaşa Numune Education And Research Hospital, Turkey INFORMATION AND T ECHNOLOGY MANAGEMENT IN HEALTH CAR E Assist. Prof. Dr. Gürbü z AKÇAY, Muğla Sıtkı Koçman University Medical Faculty, Turkey Access control in hospital information management system Dr. Pınar K ILIÇ AKSU, Dr. Nur Şişman Kitapcı, Yrd. Doç. Dr. R. Özgür Çatar, Assistant Prof.. Dr. Leyla Köksal, Prof. Dr. Gonca Mumcu 5., Yeditepe ÜUniversity, (), Marmara University, prelector, Doctor (), Marmara University, Assistant Professor (), Marmara Un iversity, Assistant Professor (), Marmara University,, Prof. Dr. (5) Administration of the medical records and implementations in a hospital TAPAN Birkan, Istanbul Bilim University, Istanbul TURKEY BALCI Yüksel, Florence Nightingale Hospital, Istanbul TURKEY SEZEN Adem, Istanbul Bilim University, Istanbul TURKEY ALICI Selin, Istanbul Bilim University, Istanbul TURKEY Effects of Technological Development to the Nursing Process of Health Care Providers Rukiye ERDOĞAN, İstanbul University, Cerrahpaşa Medicine Faculity, İstanbul, Turkey A Study On The Effects Of Using Mecatronic Technological Systems in Medication And Pharmacy Information Systems On Rationale Medication Applications Hakan AKIN, Gülhane Military Medicine Faculty, Depurt Medical Officer., Turkey Banu Taylan AKIN, Atatürk ÜUniversity, Medicine Faculity,Education Hospital, chief pharmacist, Turkey MEDICAL TOURISM AND DISA STER MANAGEMENT IN HEALTHCARE Prof. Dr. Metin ATEŞ, Marmara University, Türkiye Health tourism and examination of a hospital model TAPAN Birkan, İstanbul Bilim University, Istanbul, TURKEY KARDAŞ Selami, İstanbul Bilim University, Istanbul, TURKEY ALICI Selin, İstanbul Bilim University, Istanbul, TURKEY A New Perspective to Anayze Mass Health and Medical Tourism Asena Tuğba EVREN SUBAŞI, IMBL PhD candidate, Russia Assistant Prof. Dr.. Davud Cem DİKMEN, International Cyprus University, Director of Health Vacotional School, Cyprus. Marketing Health Services- Medical and Thermal Tour ism Gülnur ÜÇPUNAR, Department of Healthcare Management, Health Science Institute, IMBL, PhD candidate, Russia Consultant= Prof. Dr. Mehmet Fikret GEZGİN The Road Map at Medical Tourism; Samet Bilgen, Corporate Communication / International Patients, Bursa, Turkey Patient Satisfaction From Mobile Physiotheraphy And Rehabilitation Services AÇIKGÖZ İlhan ; ÖKSÜZLER Oğuz ; H EVES Selma ; ÇELİK Gürhan ; ERGİN Sü meyra ; KILIÇ Mübin ; ÖZDEMİR Mustafa ; ŞEN Ayla Edirne Association of State Hospitals Edirne State Hospital () / Edirne, Turkey FINANCIAL MANAGEMENT IN HEALTH CAR E Sadi ERGİN, Amasya, Association of State Hospitals, Executive Secreteriat, Director of Financial Services Department, Turkey An Evaluation Of Medical Waste In Health Facilities Through Data Envelopment Analysis (Dea) Method: Turkey -Amasya Public Hospitals Union Model Murat İskender AKTAŞ Sadi ER GİN Rasime AC AR AKTAŞ Institute of Management, Business and Law University Health Management Doctoral Student, Turkey Institute of Management, Business and Law University Health Management Doctoral Student, Turkey Amasya Merzifon Kara Mustafa Paşa State Hospital / Intensive Care Specialist Nurse, Turkey Evaluation of Financial PerformanceiIn Health Facilities Through Data Envelopment Analysıs (Dea) Method: Amasya Public Hospitals Union Model Sadi ERGİN Murat İskender AKTAŞ Institute of Management, Business and Law University Health Management Doctoral Student, Turkey Institute of Management, Business and Law University Health Management Doctoral Student, Turkey Process Analysıs And Process Improvement In Hospıtal Manage ment: Analysis And Improvement Of İnvoicing Process İn Subordinate Hospitals Of Eskişehir Province Public Hospitals Association Secretariat. Assoc. Prof. Nurullah UÇKUN, Eskişehir Province Public Hospitals Association Secretariat, Chief of Financial services, Turkey Uzm. Ümit Şahin, Eskişehir Province Public Hospitals Association Secretariat, Turkey Invoicing Management at Haydarpaşa Numune Application and Education Hospital Outpatient Services. ****Kemal TEK EŞİN, ***Abdulvahit SÖZÜER, *Şuayip BİRİNCİ, ****Efe Serkan BOZ, ****Kadir IŞIK, ****Recep KARTAL, **Ercan ÖZGÜL, ****Sebahat AKSAR AY, ***** Erdinç ÜNAL *Ministry of Health, ANKAR A **Ministry of Health, Association of State Hospitals, Turkey *** Ministry of Health, Association of State Hospitals, Turkey ****S.B. T.K.H.K. Anadolu North Association of State Hospitals, Haydarpaşa Numune Application and Education Hospital, Turkey *****Okan University, Healthcare Management Department, Turkey

3 6: 00 6: 5 Cafee Break 6: 5 8: 00 Conference : 8: 00 9: 00 Conference : A Study Of The Relative Efficiency of Haydarpaşa Education and Application Hospital Using Data Envelopment Analysis ****Efe Serkan BOZ, *Şuayip BİRİNCİ, ***Abdulvahit SÖZÜER, **** Kemal TEKEŞİN, ****Kadir IŞIK, ****Recep KART AL, ***Mehmet ERTENÜ, ****Sebahat AKSAR AY, ***** Erdinç ÜNAL **Ministry of Health, ANKARA **Ministry of Health, Association of State Hospitals, Turkey *** Ministry of Health, Association of State Hospitals, Turkey ****S.B. T.K.H.K. Anadolu North Association of State Hospitals, Haydarpaşa Numune Application and Education Hospital, Turkey *****Okan University, Healthcare Management Department, Turkey INNOVATION IN H EALTH "HEALTH VISION" IN THE W ORLD AND IN TURKEY Hospitals Network, Professor, Baskent and St. John International University, ITALY/TURKEY Assoc. Prof. Ali M Al-Shehri, MD, FRC GP, MFPH, ACH E, Suudi Arabistan Halk Sağlığı Derneği Başkanı, Toplum ve Çevre sağlığı Bölümü, CPHHI, Başkan, King Saud Üniversitesi Tıp Fakültesi, Aile Hekimi Uzmanı, Suudi Arabistan Musfer Mohamed ALSHALAWI, Al Jafel Hospİtal, Rİyadh, Saudi Arabia LEADERSHIP ROL E ON PERFORMANCE MANAGEMENT Dr. Rashid bin Khalfan Al Abri, Director of Quality and Development Departmant, Sultan Qaboos Üniversity, Kingdom of Oman Prof. Dr. Hesham NEGM, Cairo University, School of Medicine, Egypt Dr. Rashid bin Khalfan Al Abri, Director of Quality and Development Departmant, Sultan Qaboos Üniversity, Sultanate of Oman Dec,, 0 Friday 09: 0 0: 0 Conference 5: 0: 0 : 0 Parallel Sessions MEDICAL LAW, CURRENT ISSU ES Hüseyin ÇELİK, T.C. Ministry of Health, Deputy Undersecretary, TURKEY Hüseyin ÇELİK, T.C. Ministry of Health, Deputy Undersecretary, TURKEY Hatice Özcan KÖK, T.C. Ministry of Health, Legal Advisers, TURKEY PATIENT-CENT ERED CARE, ACCREDITAT ION AND ALT ERNATIVE QUALIT Y MANAGEMENT SYSTEMS IN H EALTH CARE Assoc. Prof. Özcan ALTINEL, GAT A NCO Health College, Ankara, Turkey Quality Care / Quality Service in the Presentation, Innovation / Innovation and Change Asist. Prof. Dr. Haluk ŞENGÜN, Prof.Dr. Gülten Kaptan T.C İstanbul Arel University, School of Health Sciences, Turkey The effects of Quality Efforts on Patient satisfaction Nuriye ÇELMEÇE *, * Gaziosmanpaşa University, Research and Training Hospital, Turkey Cenk DİKMEN **, *IMBL University, Applıcations in enhancing the effectiveness of the quality education İPER T İMLİOĞLU Semrin,KABAD AYI ARSLAN Mesude, TAY Sibel,BOZ Efe Serkan,BARAN Hatice 5, YILMAZ Yeşim 6, AKKAYA Didem 7 AKSARAY Sebahat 8 TEKEŞİN Kemal 9 MD specialist Director of Quality, nurse quality staff in charge, nurse, quality staff, MD associated medical manager 5 manager of health and care services, 6 Education nurse 7 Education nurse 8 Prof MD, Medical Director, 9 Hospital manager İstanbul Anadolu North Public Hospital Union Haydarpaşa Numune Education And Research Hospital, Turkey A view of Turkish quality experience in context of health sector Uzm. Ümit ŞAHİN, Eskişehir Province Public Hospitals Union, Turkey Asist. Prof. Nurullah UÇKUN, Eskişehir Province Public Hospitals Association Secretariat, Chief of Financial services, Turkey Different Dimension on the Communication of Healthcare Professional and Patients, An Example From Erciyes University Hospitals İbrahim BARIN, Murat BORLU, Setenay GÜMÜ Ş Erciyes University, Medicine Faculity, Prof. Dr. Vice - Chancellor, Department of Dermatology I : 0 : 5 Cafee Break : 5 : 5 Parallel Sessions 5 EMERGENCY MANAGEMENT FACIL ITIES SAFETY AND HOSPITAL S Süleyman YILMAZ, Private Optimed Hospital,Tekirdağ, Turkey Assessment of environmental effects in a private hospital YILMAZ Sü leyman, Private Optimed Hospital Tekirdağ,Turkey SEZEN Adem, İstanbul Bilim University, Turkey ADIYAMAN Gamze, Private Optimed Hospital Tekirdağ,Turkey Transition from hospital disaster plan to emergency action plan YILMAZ Sü leyman, Private Optimed Hospital,Tekirdağ, Turkey SEZEN Adem, İstanbul Bilim University, Turkey ADIYAMAN Gamze, Private Optimed Hospital,Tekirdağ, Turkey 5s on ECG and imp lementation of 5s on Housekeeping Activities. Dr. Yasin KÖPRÜ*, Dr. Cüneyt YILDIRIC I*, Scientist. Meltem KILINÇ T.C. Ministry Of Health Turkish Public Hospitals Institution Burdur Association Of Pu blic Hospitals Turkey Determination of Preoperative Anxsiety levels and the effects of an implementation used among children and the expectations o f their families at Sivas Numune Hospital.Hacer KOŞUN,.Şengül Gültemir,. Seda Özer,. Rukiye Ertüment Sivas Sample Hospital, Turkey Use of Radiation in Health Field and Safety of Employees İpek, Nazenin; Eke Dereli, Elif; Öztürk, Hilal; Müdüroğlu, Aynur and Faikoğlu, Rehat Nisantasi University/ Nisantasi Vocational School/ Istanbul/ Turkey PATIENT AND EMPL OYEE SAFET Y Assoc. Prof. Nurullah UÇKUN, Eskişehir Province Public Hospitals Association Secretariat, Chief of Financial services, Turkey Ergonomics on dialysis staffs study on waist health diseases on musculoskeleton system and circulatory system SEZEN Adem, İstanbul Bilim University, Turkey KABAKÇ I Bahar, Ege University Department of Biotechnology YILMAZ Serap, Private Memorial Service Hospital, Turkey AYHAN Duygu, İstanbul Aydın University, Turkey

4 I : 5 : 00 Lunch : 00-5: 00 Conference 6 5: 00 6: 00 Parallel Sessions 6 KÖSEM Mesut, Acıbadem İnternational Hospital, Turkey Child Patient Safety Assist. Prof. Dr. Gürbü z AKÇAY, Muğla Sıtkı Koçman Üniversity Medical Faculty, Turkey Unıon Publİc Hospitals in Hospital Due to an ' Patient Safety Culture ' Investigation Hatice Baran, Yeşim Yıl maz, Didem Akkaya, Kemal Tekeşin,, -- Nurse, İstanbul Haydarpaşa Education And Application Hospital, Healthcare Services, Turkey Specialist Doctor, İstanbul Haydarpaşa Education And Application Hospital, Healthcare Services, Turkey Medical Erros and Its Management in Health Gülver HACIOĞLU, Tennur Arabacı,SibelTemel,Fatma Demir Korkmaz,Anıl Ziya Apaydın,Mustafa Özbaran,Özkan Leblebici Ege Üniversitesi School of Medicine, Cardio Vasculer Surgery, İzmir, Turkey Ege Üniversitesi School of Medicine, Material Supply Department İzmir, Turkey Ege Üniversitesi School of Medicine, Nursing Department İzmir, Turkey, Atılım University Institute of Social Science, Ankara RESOURCE and FINANCE MANAGEMENT IN HEALTH CAR E Looking at the future through current value stream mapping Process Map of Operation Theathers Hilal IŞIK, Mete Edizer Dokuz Eylül University Hospital, Nurse in Operating Room, Turkey Asst. Prof. Mete Edizer, DEU- Dokuz Eylül University, Medicine Facullity,Department of Quality and Accreditation in Health, Turkey The Improvement on Purchasing and Procurement Processes Assoc. Prof. Mete Edizer, DEU- Dokuz Eylül University, Medicine Facullity,Department of Quality and Accreditation in Health, Turkey Material Management in the Hospitals- Implementation of Ege University Hospital- Sibel TEM EL Gülver Hacıoğlu, Tennur Arabacı Yusuf Türköz,Mehmet Özkahya.,Özkan Leblebici Seyit Mümin Cilasun Ege Üniversitesi School of Medicine, Material Supply Department İzmir, Turkey Ege Üniversitesi School of Medicine, Cardio Vasculer Surgery, İzmir, Turkey Ege Üniversitesi School of Medicine, Internal Medicine Department İzmir, Turkey, Atılım University Institute of Social Science, Ankara Branches cost per patient in analysis in public hospitals (İstanbul training and research hospital instance) Arslan Elif, Nihal T. Önder, Serpil Kayalı, Zafer Keskin, Özgür Yiğit İstanbul Training and Research Hospital, İstanbul, Turkey METHODS IN PERFORMANCE EVALUATION IN H EALTH Hospitals Network, Professor, Baskent and St. John International University, ITALY/TURKEY The perception of Healthcare professional on their working places and determination of the relationship of their perceptions and job satisfaction levels. KARAMAN Muhammed, Balıkesir Health Directorate, Balıkesir, Turkey Assist. Prof., Davud Cem DİKMEN, Cyprus International University, Vocational School of Health Services Director, Cyprus OĞUZ Mehmet, IMBL PhD candidate, Russian Job Stress Of Nurses Responsıble Of Impact On Job Satısfactıon *Feyza GÖÇERİ, M.D. Ministry Of Health Turkish Public Hospitals, Investment Planning and Coordination Unit, Turkey ** Assoc. Prof. Nefise BAHÇECİK, Marmara University, Faculty of Health Sciences, Turkey ***Umut Doğan, M.D. Ministry Of Health Turkish Public Hospitals, Head of Medical Devices and Investment Planning, Turkey ****Specialist, Mustafa Cıvdı, M.D. Ministry Of Health Turkish Public Hospitals, Productivity and Quality Management Department,Turkey The Relationship of Quality of Life and Motivation Among Healthcare Professionals Tennur ARABACI Gülver Hacıoğlu,,SibelTemel, Mustafa Özbaran Tahir Yağdı,Çağatay Engin, Özkan Leblebici Ege University, Medicine Faculity Hospital, Cardio Vasculer Surgery, İzmir, Ege University, Medicine Faculity Hospital, Material Supply Department İzmir, Turkey Atılım University Institute of Social Science, Ankara, Turkey The Effects of Educational Status of the Patients on Complaints Bilsen ONAT ÖZTÜRK, Health Management Department, Institute of Health Sciences, IMBL PhD Student, Rusia DİKMEN Davud Cem, Assistant Professor, Cyprus International University, Vocational School of Health Services Director, Turkey Evaluation of nurses working in a university hospital on nursing practice environment Reyhan POLATKAN* (BSc, MSc), Assoc. Prof.Hatice ULUSOY** (BSc, MSc, PhD) *University of Cumhuriyet Hospital, Sivas ** University of Cumhuriyet, Faculty of Health Sciences, Dept. of Health Management Sivas Patient Affairs and Coomunication at Healthcare Facilities Çoşkunçelebi Şahannur, Kavak Mahperi, Taşova Değerli Müjgan, Balcı Nesrin, Bozkuş Ali 5, OKTAY Nuray 6 İstanbul Occupational Disease Hospital, Deputy Director, Healthcare Services, İstanbul, Turkey Dr. Lütfi Kırdar Kartal Education and Application Hospital, Infection Control Commitee, İstanbul, Turkey Kartal Yavuz Selim State Hospital Deputy Director, Healthcare Services, İstanbul, Turkey İstanbul Occupational Disease Hospital, Health Care Services Manager, Turkey 5 Dr. Lütfi Kırdar Kartal Education and Application Hospital, Emergency Services, Nurse, İstanbul, Turkey 6 Süreyyapaşa Chest Diseases Education and Research Hospital, Director of Financial Services Department, Turkey LEAN MANAGEMENT IN HEALTH CARE -- Prof. Dr. Aysun YILMAZLAR, Private Medicabil Hospital, Bursa, Turkey The lean tools in health Prof. Dr. Aysun YILMAZLAR, Private Medicabil Hospital, Bursa, Turkey Healthcare value streams Ülkü KULAÇ, Lean Institute, Turkey An Evaluation of Implementation of Lean Management, an Example from an Education and Application Hospital T. ÖNDER, Nihal, Arslan Elif, Kayalı Serpil, Keskin Zafer, Yiğit Özgür --- İstanbul Training and Research Hospital, İstanbul, Turkey Lean management in Health Services: An Example of Kaizen Gemba Practice and Results Kavas Sedat*,Dicle Enver**,Oral Cemalettin**,Kılınç Meltem**, İnel Süleyman**,Köprü Yasin**,Yıldırıcı Cüneyt** * Secretary General T.C. Ministry Of Health Turkish Public Hospitals, Instıtutıon Burdur Association Of Public Hospitals ** T.C.Ministry Of Health Turkish Public Hospitals Institution Burdur Association Of Public Hospitals, Turkey Determination of Workload Analysis Between The Hours Of 08:00-7:00 of Prof. Dr. N. Reşat Belger Beyoğlu Eye Training and Research Hospital Clinic Nurses Nurcihan KÖSEOĞLU, Director, Healthcare Services, Prof.Dr. N.Reşat Belger Beyoğlu Opthalmology Education and Application Hospital, Turkey

5 I TECHNOLOGICAL INNOVATION IN HEALTH CARE 6: 00 6: 5 Coffee Break 6: 5 7: 00 Conference 7 7: 00 7: 5 Coffee Break 7: 50 8: 0 Parallel Sessions 7 Dr. Adem SEZEN, İstanbul Bilim University Health Services Vocational School, Turkey Standardization of health related websites. Assist. Prof. Dr. Gürbü z AKÇAY, Muğla Sıtkı Koçman Üniversity Medical Faculty, Turkey The Role of the Internet As a Source of Information In Healthcare Pınar Ekiz (), R. Özgür Çatar (), Nur Şişman Kitapcı (), Pınar Kılıç Aksu (), Leyla Köksal (5), Gonca Mumcu (6). Süreyyapaşa Occupational Disease Hospital, Nurse(), Marmara University, Assistant Professor () Marmara University, Prelector, Doctor (), Yeditepe University, Prelector, Doctor (), Marmara University, Asist. Prof. (5), Marmara University, Prof. Dr. (6) Review of applications done via electronic system. An example from Erciyes University Hospitals İbrahim BARIN, Murat BORLU, Aynur YÜCEL Erciyes University, Medicine Faculity, Prof. Dr. Vice - Chancellor, Dermatology Department Electroneurophsiology technology at health agency MÜDÜROĞLU - KIRMIZIBEKM EZ A., Dereli-Eke E., İpek N., Öztürk H., Faikoğlu R. Nişantaşı Üniversity, School of Health Science, Turkey Systems Biology for Personlized Medicine: Dream or Real? Elif Dereli Eke, Assist. Prof., Aynur Müdüroğlu, Assist Prof., Nazenin İpek, PhD., Hilal Öztürk, MBA, and Rehat Faikoğlu, Prof. Nisantasi University, Nisantasi Vocational School, Bayrampasa, Istanbul, Turkey METHODS F OR IN STITUTIONAL PERFORMANCE A SSESSM ENT IN H EALTH CARE- -BALANCE SCORE-CARD and ACCOUNTABLE CARE ORGANIZATION S Prof. Dr. AL AL-ASSAF, Congress Vice-, American Institute For Health Care Quality, USA Abdallah Eddaal, CEO, Mohamad Saleh Basharahil Hospital, Makkah, Kingdom of SAUDI ARABIA Dr. Sherwan Khanly Abdel Karim; Plastic Surgeon, Head of the Department, Erbil, IRAQ Dr. Manal Shira, Consultant in Advance Restorative Dentistry, Head of the Dental Department, King Saud Medical City, Kingdom of Saudi Arabia I : 0 : 0 Gala Night HEALTH POL ICY Assist. Prof., D. Cem DİKMEN, Cyprus International University, Vocational School of Health Services Director, Cyprus A General View on Supplemantry Health Insurance System Serpil UZUN, Burcu Yiğit, Nursel Aydıntuğ, Okan University,, Health Sciences,Turkey Doctors and nurses perceptions about health sector privatization according to their demographical features *Asist. Prof. Dr.. Hatice Ulusoy, Specialist Hemşire Ümmügülsüm OFLAZ *Cumhuriyet University, Health Science Faculty, Department of Healthcare management, Turkey Job Satisfaction and Organizational Culture Perceptions of the Nurses Working at Public and Private Hospitals Yıldız Karakışla, Assoc. Prof. Dr. Nefise Bahçecik Beşiktaş Sait Çiftçi State Hospital, Turkey Marmara University, Faculty of Health Sciences, Turkey A New Costing System Providing Cost Analysis For Pricing Decisions In Healthcare Institutions: Resource Consumption Accountin g Asst. Prof. Dr. Hasan Özyapıcı, Eastern Mediterranean University, Department of Business Administration, Gazimağusa, Mersin, Turkey INNOVATIONS ON H EALTH SERVIC ES MANAGEMENT Specialist Ali ARSLANOĞLU, Gölcük Military Hospital, Turkey The effects of International Organizations on Turkish Healthcare Policy; Transformation in Health program. Hakan AKIN, Gülhane Military School of Medicine, Deanship, Deputy Hospital Manager. Turkey Determination of Organizational Cynicism Levels of Health Care Workers Murat İskender AKTAŞ() Selma SÖYÜK() () Institute of Management, Business and Law University Health Management Doctoral Student, Turkey ()Asist. Prof. İstanbul University, Faculty of Health Sciences, Health Administration, Turkey Communication between Managers and Employees and Trust Öngay Emel, Taşova Değerli Müjgan, KAVAK Mahperi, Çoşkunçelebi Şahannur, Bozkuş Ali 5 Yakacık Obstetrics and Pediatrics Hospital, Director of Healthcare Services,İstanbul, Türkiye Kartal Yavuz Selim State Hospital Deputy Director, Healthcare Services, İstanbul, Turkey Dr. Lütfi Kırdar Kartal Education and Application Hospital, Infection Control Commitee, İstanbul, Turkey İstanbul Occupational Disease Hospital, Deputy Director, Healthcare Services, İstanbul, Turkey 5 Dr. Lütfi Kırdar Kartal Education and Application Hospital, Emergency Services, Nurse, İstanbul, Turkey Investigation of the Effects of Institutional Stress on Performance- An Example from Bandırma State Hospital Arzu Olkaç Türkmen*, Bandırma State Hospital, Nurse, Turkey Semra BAYSAN, Healthcare Management Consultant, Turkey Elif BAKKAL a, * Health Services Vocational School, İstanbul Bilim University, İstanbul,Turkey Dec,, 0 Saturday 09: 0 : 0 CLOSURE AND ADJOURN QU ESTIONS AND ANSWER S SPIC E OT EL - Restraurant Hospitals Network, Professor, Baskent and St. John International University, ITALY/TURKEY Prof. Dr. AL AL-ASSAF, CONGR ESS VICE-CHAIR, American Institute For Health Care Quality, USA

6 THE POSTERS HEALTH SER VIC ES L EAN HOSPITAL CREATING WORK. Abdullah DANIŞMAN,.Songül YORGUN,. Hakan ESEN,. Ah met AT ASOY,Bolu İzzet Baysal Training and Research Hospital, Turkey, Bolu İzzet Baysal Training and Research Hospital, Turkey, Bolu İzzet Baysal Training and Research Hospital, Turkey,Antalya Gazipaşa Private Health Vocational High School, Turkey THE CORRECT TRANSMISSION OF M EDICAL INF ORMATION IN THE PATIENT SAF ETY SBAR COMMUNICATION M ODEL Yrd. Doç. Dr. Akcan AKKAYA Uzm. Hemşire Songül YORGUN, Ebru DUMAN, Uzm. Hemşire Emine KAYA AİBÜ İzzet Baysal Eğitim ve Araştır ma Hastanesi, Türkiye Kamu Hastaneleri Kurumu COMMUNICATION MANAGEM ENT IN H EALTH SERVIC ES Yrd.Doç.Dr.Haluk Şengün Ar.Gör.Mahmut Fevzi Gün İstanbul Arel University Health Management Department, Turkey A PILOT STUDY ON M EDICAL WAST E MANAGEM ENT: MEDICAL WAST E ASSESSM ENT OF UNITS IN AMASYA UNIVERSITY SABUNCUOĞLU ŞER EFEDDİN TRAINING AND RESEARCH H OSPITAL Murat İskender AKTAŞ Sadi ERGİN Rasime AC AR AKTAŞ Institute of Management, Business and Law University Health Management Doctoral Student Institute of Management, Business and Law University Health Management Doctoral Student Amasya Merzifon Kara Mustafa Paşa State Hospital / Inte nsive Care Specialized Nurse THE USE OF SER QUAL STUD Y ON PERCEPTION OF TH E HOSPİTAL WİTHİN THE RECEİVERS OF THE SERVİC ES. İPER T İMLİOĞLU Semrin, TAY Sibel, KABAD AYI AR SLAN Mesude, AKIN Ceren, BOZ Efe Serkan 5, AVC I Nezihe 6, AKSARAY Sebahat 7, TEKEŞİN Ke mal 8, IŞIK Kadir 9 MD specialist Director of Quality, nurse, quality staff,, nurse quality staff in charge, statistic analyze staff 5 MD specialist associated medical manager,6 nurse, patient rights manager, 7. Prof MD, Medical Director,8 MD Specialist Hospital manager 9 manager of finance and administiration, ---- İstanbul Anadolu North Public Hospital Union Haydarpaşa Numune Education And Research Hospital, Turkey THE KNOWLEDGE L EVEL OF MEDICAL STAFF IN T ERMS OF VIOL ENCE CA SES AND MECHANISMS OF PR EVENTION The Example of Association of Public Hospitals Northern Anatolian Region of Istanbul The Period of Twelve-Month Monitoring Mehmet Emin ERTENU *, Pinar GUNGOR*, Esranur Ozer* Agency of Public Hospitals Northern Anatolian Region of Istanbul, Turkey HOME CARE SER VICES IN AMASYA Murat İskender AKTAŞ Sadi ERGİN Rasime ACAR AKT AŞ * Institute of Management, Business and Law University Health Management Doctoral Student ** Institute of Management, Business and Law University Health Management Doctoral Student ***Amasya Merzifon Kara Mustafa Paşa State Hospital / Intensive Care Specialist Nurse TECHNOLOGICAL DEVEL OPMENT S IN RADIOLOGY LAB ORATORY KEÇELİ Serdal(), ARSLANOĞLU Ali(), ORHAN Fatih(), ÖZGÜLEŞ Bünyamin() Radyoloj Technician, Kasımpaşa Military Hospital, Turkey specialist, Gölcük Military Hospital, Turkey l Lecturer, GATA NCO Health College, Ankara, Turkey Medical Equipment Technician,Eskişehir USAEM, Turkey