School of Public Health, Takemi Program in International Health, Boston, USA. Boston, USA

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1 PERSONAL INFORMATION NAME: Prof. Dr. Sıdıka KAYA FOREING LANGUAGE: English EDUCATIONAL BACKGROUND Ph. D. Hacettepe University, Health Institutions Administration 1992 M. Sc. Hacettepe University, Health Institutions Administration 1987 B. Sc. Hacettepe University, School of Health Administration 1984 PROFESSIONAL WORK EXPERIENCE University Year Professor Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Health Care Management, Ankara Harvard University, Research and Advanced School of Public Health, Training Fellow Takemi Program in International Health, Boston, USA Fulbright Visiting Scholar Boston University, School of Management & School of Public Health, Boston, USA Associate Professor Hacettepe University, School of Health Administration, Ankara Assistant Professor Hacettepe University,

2 Research Assistant School of Health Administration, Ankara Hacettepe University, School of Health Administration, Ankara HONORS & AWARDS 1. Fulbright Postdoctoral Research Scholarship (Visiting Scholar Program), Boston University, School of Management and School of Public Health, Boston, Massachusetts, USA, October June Research and Advanced Training Fellow, Harvard University, School of Public Health, Takemi Program in International Health, Boston, Massachusetts, USA, September May British Council Scholarship, Managing Quality in Health Care Programme, "Measuring and Managing Quality in Health Care" Module, Health Services Management Centre, University of Birmingham, UK, November Hacettepe University Student Science Encouragement Award, June COURSES Undergraduate 1. Quality Management in Healthcare Organizations, Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Health Care Management. 2. Ethics in Health Services Management, Hacettepe University, Faculty of Economics and Administrative Sciences, Department of Health Care Management. Masters 1. Quality Management in Healthcare, Hacettepe University, Institute of Health Sciences, M.Sc. in Health Care Management. 2. Ethics in Health Management, Hacettepe University, Institute of Health Sciences, M.Sc. in Health Care Management. 3. Seminar in Health Services and Hospital Management, Hacettepe University, Institute of Health Sciences, M.Sc. in Health Care Management. 3. Total Quality Management in Health Care Institutions, Atılım University, Graduate School of Social Sciences, M.Sc. in Health Care Management.

3 Doctorate 1. Quality Improvement and Accreditation in Health Care, Hacettepe University, Institute of Health Sciences, Ph. D. in Health Care Management. 2. Seminar in Health Services Management, Hacettepe University, Institute of Health Sciences, Ph. D. in Health Care Management. Certificate Program 1. Patient Safety, Ethics and Patients Rights, Hacettepe University, Continuous Education Center, Certificate Program in Management of Health Care Institutions. 2. Total Quality Management and Accreditation in Health Care Organizations, Hacettepe University, Continuous Education Center, Certificate Program in Management of Health Care Institutions. PUBLICATIONS International Publications (Peer-Reviewed) 1. Kaya S, Barsbay S, Karabulut E. The Turkish Version of the Safety Attitudes Questionnaire: Psychometric Properties and Baseline Data. Quality and Safety in Healthcare 2010; 19: Kaya S, Cankul Hİ, Yiğit Ç, Peker S. Comparing Patients and Physicians Opinions on Quality Outpatient Care. Military Medicine 2003; 168 (12): Kaya S, Eroğlu K, Vural G, Shwartz M, Restuccia JD. Factors Affecting Appropriateness of Hospital Utilization in two Hospitals in Turkey. Journal of Medical Systems 2001; 25: Kaya S, Vural G, Eroğlu K, Sain G, Mersin H, Karabeyoğlu M, Sezer K, Türkkanı B, Restuccia JD. Liability and Validity of the Appropriateness Evaluation Protocol in Turkey. International Journal for Quality in Health Care 2000; 12: (Erratum in International Journal for Quality in Health Care 2000; 12: 449.) (pdf) 5. Kaya S, Erdem Y, Doğrusöz S, Halıcı N. Reliability of a Hospital Utilization Review Method in Turkey. International Journal for Quality in Health Care 1998; 10: National Publications (Peer-Reviewed)* 1. Saluvan M, Kaya S. Measuring Hospital Performance. Verimlilik Dergisi 2010; 4: Kaya S, Şahin İ. The Relationship between Effectiveness of Intensive Care Units and Managerial and Organizational Factors. Hacettepe Sağlık İdaresi Dergisi 2009; 12 (1):

4 3. Çelen Ö, Karaalp T, Kaya S, et al. The Considerations about and Expectations from In- Service Training Programs of the Nurses Working at the Intensive Care Units of the Education Hospital of Gulhane Military Medical Faculty. Gülhane Tıp Dergisi 2007; 49: Kaya S, Doğan S. Hospital Managers Perceptions of Total Quality Management: Erzincan Case. KalDer Forum 2004; 4 (15): Akbolat M, Kaya S. Assessing Quality of a State Hospital by Its Physicians and Nurses. Modern Hastane Yönetimi 2004; 8 (2): Doğan S, Kaya S. Executives Perceptions of Total Quality Management at the Ministry of Health Hospitals in Aksaray. Hacettepe Sağlık İdaresi Dergisi 2004; 7 (1): Kaya S, Yiğit Ç, Peker S, Cankul Hİ. Quality Perceptions of Patients Using Internal Medicine Polyclinics of a Military Hospital. Hacettepe Sağlık İdaresi Dergisi 2003; 6 (1): Kaya S. Is Utilization Management Necessary in the Turkish Health Care System? Hacettepe Sağlık İdaresi Dergisi 2003; 6 (2): Kaya S. Examples of Total Quality Management / Continuous Quality Improvement Implementations from Hospitals of Various Countries. Amme İdaresi Dergisi 2003; 36 (4): Kaya S, Akbolat M. Assessing Quality of the Sakarya State Hospital from the Perspectives of its Internal Customers. Hacettepe Sağlık İdaresi Dergisi 2003; 6 (3): Tekin PŞ, Kaya S. Are Physicians Ready for Electronic Medical Records? A Survey of Two Hospitals in Zonguldak. Hacettepe Sağlık İdaresi Dergisi 2003; 6 (3): Kaya S. Quality Management in Health Care: An Overview of Practice in Several Countries. Hacettepe Sağlık İdaresi Dergisi 2003; 6 (2): Kaya S, Eroğlu K, Vural G. Assessing Appropriateness of Patient Days by the Appropriateness Evaluation Protocol in Two Hospitals. Toplum ve Hekim 2002; 17: Özaltın H, Kaya S, Demir C, Özer M. Determining the Level of Job Satisfaction of Physicians Working at Turkish Military Forces. Gülhane Tıp Dergisi 2002; 44 (4): Erdem R, Kaya S. Time Management Attitudes and Behaviors of Managers Working in Ankara Hospitals. Verimlilik Dergisi 1999; 4: Kaya S. Hospital Utilization Review and Utilization Management. Toplum ve Hekim 1998; 13: Erdem R, Kaya S. Time Management. Çağdaş Yerel Yönetimler 1998; 7:

5 18. Kaya S. Potential and Realized Access to Health Care in the Metropolitan Area of Ankara. Toplum ve Hekim 1996; 71: Kaya S. Access to Health Care. Toplum ve Hekim 1995; 66: Kaya K, Kaya S. An Overview of Private Hospitals in Turkey. Toplum ve Hekim 1995; 69-70: Kaya S, Bilir N, Yılmaztürk G, Yıldız H. Air Pollution, Meteorologic Variables and Their Relation to Mortality in Ankara. Türk Hijyen ve Deneysel Biyoloji Dergisi 1992; 49: Kaya S, Akgün A. Personnel Turnover at Hacettepe University Hospitals. Hacettepe Sağlık İdaresi Dergisi 1992; 1: Kaya S. Causes of Organizational Conflict in Hospitals. Hacettepe Sağlık İdaresi Dergisi 1992; 1: Kaya S. Organizational Conflict Management in Hospitals. Sağlık Yönetimi 1988; 2: Kaya S, Akgün A. Personnel Turnover in Hospitals. Sağlık Yönetimi 1988; 2: Kaya S. The Hospital as a Complex Organization. Sağlık Yönetimi 1987; 1: National Publications (Not Peer-Reviewed)* 1. Kaya S. What is Patient Safety Culture and How Can It be Improved? Sağlık Hizmetlerinde Kalite, Akreditasyon ve Hasta Güvenliği Dergisi 2009, 1 (1): Kaya S. An External Quality Evaluation Mechanism in Health Care: Accreditation. SB Diyalog 2005, 2 (15): Work Group. Guidelines for Safe Handling of Antineoplastic Drugs. Onkoloji Hemşireliği Derneği Bülteni 2004 (23): BOOKS* 1. Kaya S. Continuous Quality Improvement in Health Care. Pelikan Tıp ve Teknik Kitapçılık Ltd. Şti., Ankara, Kaya S. Causes of Organizational Conflict in Hospitals, in Hospital Administration (Selected Papers). Ed.: H. Seçim, Anadolu University Publications: 845, CONFERENCES International Conferences

6 1. Kaya S. (Conference) An Indispensable Part of Health Care Quality: Patient Safety. Nurses Week Event. Near East University Faculty of Health Sciences Department of Nursing. May 13, 2009, Turkish Republic of Northern Cyprus. 2. Saluvan M, Kaya S. The relationship between hospital performance and physician-nurse interaction. Uluslararası Sağlıkta Performans ve Kalite Kongresi. March 19-21, 2009, Antalya. 3. Saluvan M, Kaya S. Physician-nurse interaction and hospital performance: a survey on physicians. 2 nd International Patient Safety Congress. March 25-29, 2008, Antalya. 4. Kaya S, Barsbay S, Bal E, Yalçın P. Safety climate and teamwork climate in Turkish hospitals. 2 nd International Patient Safety Congress. March 25-29, 2008, Antalya. 5. Işık O, Kaya S, Akturan S. Teamwork climate: Results of a survey in a nonteaching hospital in Turkey. 2 nd International Patient Safety Congress. March 25-29, 2008, Antalya. 6. Demirkasımoğlu E, Mutlu NM, Kaya S. Patient safety culture in the operating room. 2 nd International Patient Safety Congress. March 25-29, 2008, Antalya. 7. Kaya S, Barsbay S, Bal E, Yalcin P, Karabulut E. Variation in caregiver perceptions of teamwork climate and safety climate in a tertiary care hospital in Turkey. 24 th International Society for Quality in Health Care Conference. September 30 - October 3, 2007, Boston, USA. 8. Kaya S, Akturan S. Attitudes to patient safety and teamwork in the operating room: a survey in a Turkish hospital European Health Management Association Annual Conference. 27 th -29 th June 2007, Lyon, France. 9. Kaya S, Demir C, Cankul Hİ, Yiğit Ç, Peker S, Karabulut E. Divergent attitudes about teamwork among intensive care unit nurses and physicians in a Turkish hospital European Health Management Association Annual Conference. 27 th -29 th June 2007, Lyon, France. 10.Kaya S. Patient Safety Culture in Turkish Hospitals. International Health and Hospital Administration Congress. 1-3 June 2007, Nicosia, TRNC. 11.Kaya S, Akyürek ÇE. Assessing quality of hospital by managers working at night shift at the Hacettepe University Hospitals. International Health and Hospital Administration Congress. 1-3 June 2007, Nicosia, TRNC. 12.Yiğit AÇ, Peker S, Cankul Hİ, Güçlü AK, Demir C, Kaya S. Assessing Quality of a Military Hospital from the Perspectives of its Internal Customers. International Health and Hospital Administration Congress. 1-3 June 2007, Nicosia, TRNC. 13.Kaya S, Barsbay S, Bal E, Yalçın P, Karabulut E. Patient Safety Culture in Teaching Hospitals. 1 st International Patient Safety Congress. March 28-31, 2007, Antalya.

7 14.Kaya S, Özkan Ş. Attitudes of Physicians and Nurses Working in Cardiovascular Surgery Units towards Patient Safety and Teamwork. 1 st International Patient Safety Congress. March 28-31, 2007, Antalya. 15.Kaya S, Demir C, Cankul Hİ, Yiğit Ç, Peker S. Patient Safety Culture in Intensive Care Units of a Teaching Hospital. 1 st International Patient Safety Congress. March 28-31, 2007, Antalya. 16.Kaya S, Bankur M. Attitudes of Nurses Working in Labor and Delivery Units toward Patient Safety. 1 st International Patient Safety Congress. March 28-31, 2007, Antalya. 17.Doğan S, Kaya S. Are Managers Ready for Total Quality Management? A Survey of All Hospitals in a Province of Turkey European Health Management Association Annual Conference. 28 th -30 th June 2006, Budapest, Hungary. 18.Kaya S, Eroğlu K, Vural G, Shwartz M, Restuccia JD. Factors Affecting Appropriateness of Hospital Utilization in two Hospitals in Turkey. Fourteenth Annual Harvard School of Public Health Poster and Exhibit Day. March 9, 2000, Boston, Massachusetts, USA. 19.Özaltın H, Kaya S, Toraman AR. Job Satisfaction of Physicians and Nurses Working in the Turkish Armed Forces. Second Congress of the Balkan Military Medical Committee. October 6-9, 1997, Sofia, Bulgaria. 20.Özsöğüt B, Kaya S, Seles et al. The Development of Turkish Pain Questionnaire. 16 th European Workshop on Inflammation. December 5-8, 1996, Leipzig, Germany. 21.Kaya S. Access to Health Care in Metropolitan Ankara European Healthcare Management Association Annual Conference. June 29 th -July 2 nd 1993, Warsaw, Poland. 22.Kaya S, Toros A. Health Social Services for the Elderly and the Disabled in Turkey (Demographic Trends and Services). 4 th International Conference Systed 91 on Systems Science in Health-Social Services for the Elderly and the Disabled. June 10-14, 1991, Barcelona, Spain. National Conferences, Panels* 1. Karsavuran S, Kaya S, Akturan S. Trust Communication in Patient Physician Relationship: A Survey in a General Surgery Outpatient Clinic of a State Hospital. IV. Health and Hospital Administration Congress. February 4-7, 2010, Antalya. 2. Kaya S. (Panelist) Patient Safety Culture in Turkey. Nursing Care Panel Focused on Patient Safety. Provincial Health Directorate, Ankara, May 13, Kaya S. (Panelist) Patient Safety Culture: Turkish Case. Patient Safety Panel. This panel was organized by Hacettepe University Faculty of Economics and Administrative Sciences Department of Health Care Management for the 40 th anniversary of the establishment of Hacettepe University. June 6, 2007, Ankara. 4. Kaya S, Güven G. Medical Errors and Patient Safety: A Safety Attitudes Survey in Medical Departments. 2. National Health and Hospital Administration Congress.

8 September 28-30, 2005, Ankara University Faculty of Health Education. 5. Kaya S, Aksu M, Aksakal C, Çınaroğlu G. An Evaluation of the Effectiveness of an Emergency Department Observation Unit in terms of Length of Stay. 2. National Health and Hospital Administration Congress. September 28-30, 2005, Ankara University Faculty of Health Education. 6. Perihan ŞT, Kaya S. Assessing Physicians Readiness for Electronic Medical Records: a survey in some Hospitals in Zonguldak. Akademik Bilişim February 2-4, 2005, Gaziantep University. 7. Kaya S. Identifying and Managing Unnecessary Hospital Utilization. Total Quality Management and Performance Measurements in Health Sector Symposium. November 1-2, 1996, Ankara 8. Kaya S, Ersoy K. Reasons for Patient Delay in Visiting a Physician before Hospitalization. V. National Public Health Congress. October 12-16, 1996, İstanbul. 9. Yiğit AÇ, Kaya S, Toraman AR. Frequency of Physician Visits for a Population Covered by Social Security. V. National Public Health Congress. October 12-16, 1996, İstanbul. 10. Kaya S, Dinçer T. Access to Medical Care of Young People in Metropolitan Ankara. III. Public Health Days. May 5-7, 1993, Kayseri. 11. Kaya S. Equity in Access to Health Care. Turkish Medical Association Health Congress. March 8-11, 1992, Ankara. PROJECTS 1. PROMeTHEUS Project on Health Professional Mobility in Europe. The European Observatory on Health Systems and Policies leads the scientific work of the consortium while the European Health Management Association is in charge of the project management. The project is funded by the European Commission s 7th Framework Programme for Research. Grant Agreement No Researcher. 2. Turkey National Health Accounts , Harvard University School of Public Health International Health Systems Group and Hacettepe University School of Health Administration. Project for the Ministry of Health with funds from the World Bank, Private Sector Analyst. 3. Developing a Quality Management Program for the Ministry of Health Hospitals in Turkey. Prepared in Harvard School of Public Health, Takemi Program in International Health, Boston, USA, Researcher. 4. Developing a Utilization Management Program for the Ministry of Health Hospitals in Turkey. Supported by the Fulbright Visiting Scholar Program. Boston University, Boston, USA, Researcher.

9 5. Organization and Management of Intensive Care Units. Supported by Hacettepe University Scientific Research Unit. Project # Project Manager.* 6. Identifying Unnecessary Hospital Utilization in Two Hospitals. Supported by Hacettepe University Research Funds. Project # , Project Manager.* 7. Green Card Research, Project for the Ministry of Health, Assistant Coordinator. 8. Measuring Outputs and Performance of Hospitals. Project for the Ministry of Health by Hacettepe University School of Health Administration, Researcher. PROFESSIONAL SEMINARS* 1. Total Quality Management and Accreditation in Health Care Organizations. Presented in In- service Training Course for Assistant Inspectors of the Ministry of Health, September 2, 2009, Ankara. 2. Quality Improvement Project Models. Presented in Gulhane Military Medical Faculty, Orientation Course for Chief Physicians, November 5, 2008, Ankara. 3. Quality Improvement in Health Care. Presented in Gulhane Military Medical Faculty, Orientation Course for Chief Physicians, November 6, 2007, Ankara. 4. The Model for Quality Improvement. Presented in an in-service training organized by the MoH Ankara Provincial Health Directorate, Quality Department. December 29, 2006, Ankara. 5. The Model for Quality Improvement. Presented in Gulhane Military Medical Faculty. November 14, 2006, Ankara. 6. Collecting Private Sector Data. Presented in the Dissemination Meeting of National Health Accounts organized by the Ministry of Health. October 25-27, 2005, Ankara. 7. Developing Standards for Nursing Services. Presented in a meeting organized by Gazi University Medical Faculty, Gazi Hospital, Directorate of Nursing Services. January 13, 2004, Ankara. 8. Total Quality Management in Secondary Level Health Care. Presented in a meeting organized by the Ministry of Health. March 22, 2002, Ankara. 9. Total Quality Management in Health Care in Other Countries. Presented in Hospital Management and Total Quality Management in Health Services meetings organized by the Ministry of Health. April 11, 2002, İzmir; May 23, 2002, Antalya; July 11, 2002, Kahramanmaraş; October 3, 2002, Ankara. WORKSHOPS, COURSES, MEETINGS PARTICIPATED

10 1. Quality Health Care for Culturally Diverse Populations, October 18-21, 2010, Baltimore, USA. 2. The 4 th International Conference on Patient- and Family-Centered Care. Partnership for Quality & Safety. August 17-19, 2009, Philadelphia, USA. 3. The 3 rd World Water Forum. World Water Council, March 16-23, 2003, Kyoto, Shiga and Osaka, Japan. (invited by the Japan Medical Association). 4. Creating and Using National Health Accounts for Health Finance Reform. Harvard School of Public Health and Ministry of Health, Health Project Coordination Unit, April 29-May 10, 2002, Ankara. 5. The Harvard Conference on Quality of Health Care in the Era of Consumerism. Harvard School of Public Health, Center for Quality of Care Research and Education in the Department of Health Policy and Management and the Center for Continuing Professional Education, November 15-17, 2000, Boston, Massachusetts, USA Turkey Flagship Course, Ministry of Health RSHCP School of Public Health, March 13-22, 2006, Bolu. 7. Health Sector Reform Analysis (Training of Trainers Course), Ministry of Health RSHCP School of Public Health, April 17-25, 2006, İstanbul. 8. GSS and Health Care Costs, OHSAD Symposium, October 9, 2006, Istanbul. 9. International Quality in Health, Accreditation and Performance Management Congress, KAV, SAG-KAL, November 15-19, 2006, Antalya. 10. Workshop on the National Health Accreditation System. Ministry of Health, May 12-13, 2006, Ankara. 11. Patient and Staff Safety Symposium (with international participants), Patient Safety Association, May 23, 2006, Ankara 12. Transformation in Health Project, Accreditation in Health Care Workshop. The Ministry of Health of Turkey Health Project Coordination Unit, June 3-5, Belek- Antalya. 13. The 3 rd National Congress on Quality in Public Administration. TODAİE, November 2003, Ankara. EDITORSHIP / MEMBERSHIP OF EDITORIAL BOARD / REFEREE 1. BMC Health Services Research, referee 2. Health Policy, referee 3. European Management Review, referee 4. Journal of Medical Systems, referee

11 5. Journal of Research in Medical Sciences (JRMS), referee 6. Hacettepe Sağlık İdaresi Dergisi (Hacettepe Journal of Health Administration), editor, Hacettepe Sağlık İdaresi Dergisi (Hacettepe Journal of Health Administration), editorial board member 8. Hacettepe Sağlık İdaresi Dergisi (Hacettepe Journal of Health Administration), referee 9. İstanbul Üniversitesi İşletme Fakültesi Dergisi (Istanbul University Journal of the School of Business Administration), referee 10. Fırat Sağlık Hizmetleri Dergisi (Fırat Journal of Health Care), referee 11. Ankara Üniversitesi Dikimevi Sağlık Hizmetleri MYO Dergisi (Ankara University Dikimevi Journal of the School of Health Care Professions), referee 12. Toplum ve Sosyal Hizmet (Society and Social Work), referee. 13. Sağlık Hizmetlerinde Kalite, Akreditasyon ve Hasta Güvenliği Dergisi (Journal of Quality, Accreditation and Patient Safety in Healthcare), referee. THESES SUPERVISED* M.Sc. Theses 1. Dilmaç E. Applicability of the Balanced Scorecard Technique to a Teaching and Research Hospital Institute of Health Sciences, Hacettepe University, Aydan M. Feasibility of Failure Mode and Effects Analysis in Healthcare Quality Improvement Studies at a University Hospital Institute of Health Sciences, Hacettepe University, Yıldız A. Perceptions of Nurses Working in a Hospital with Accreditation Certificate about Effects of Accreditation on Service Quality Institute of Health Sciences, Hacettepe University, Korku C. The Effect of Performance Based Additional Payment System on Quality of Hospital Services: The Evaluations of Hospital Administrators and Healthcare Workers Institute of Health Sciences, Hacettepe University, Güler M. Evaluation of the Use and Effectiveness of Emergency Department Observation Units: The case of Ankara Numune Teaching and Research Hospital Emergency Department Observation Unit Institute of Health Sciences, Hacettepe University, Saluvan M. The Effect of the Physician-Nurse Interaction on Hospital Performance: Example of Dr. Sami Ulus Children s Health and Diseases Training and Research Hospital Institute of Social Sciences, Hacettepe University, 2007.

12 7. Işık O. Evaluations of Physicians Working in Hacettepe University İhsan Doğramacı Childrens Hospital Regarding the Quality of the Hospital Institute of Health Sciences, Hacettepe University, Doğan S. Managers Perceptions of Total Quality Management at the Ministry of Health Hospitals in Three Provinces Institute of Health Sciences, Hacettepe University, Şenel Tekin P. Assessing Readiness of Physicians Working at Some Hospitals in Zonguldak Province to Electronic Medical Records Institute of Health Sciences, Hacettepe University, Erdem R. Time Management and a Survey of Hospital Top Managers Institute of Health Sciences, Hacettepe University, Özaltın H. Analysis of Job Satisfaction of Physicians and Nurses Working at the Turkish Military Forces Institute of Health Sciences, Gulhane Military Medical Academy, Yiğit Ç. Access to Health Care in the Turkish Navy Fleet Command, and Factors Affecting It Institute of Health Sciences, Gulhane Military Medical Academy, Ph.D. Theses 13.Yılmaz A. Perceptions of Nurses Regarding Barriers on Medication Administration Error Reporting Institute of Health Sciences, Hacettepe University, Yıldırım T. Free Movement in the European Union and Health Services: Views of Physicians and Nurses Working at Ministry of Health Hospitals in Ankara and Muş Provinces about Free Movement and Potential Migration Institute of Health Sciences, Hacettepe University, Erdem R. The Impact of Societal Culture on Corporate Culture of Hospitals: The Case of Fırat Medical Center Institute of Health Sciences, Hacettepe University, OTHER ACADEMIC AND ADMINISTRATIVE ACTIVITIES 1. Annual International Conferences of International Society for Quality in Health Care, Member of the International Review Panel, IV. Health and Hospital Management Congress. February 4-7, 2010, Antalya, Member of Scientific Committee. 3. Second International Patient Safety Congress, 2008, Antalya, Member of Scientific Committee.

13 4. Hacettepe University, Faculty of Economics and Administrative Sciences, Faculty Board Member, Hacettepe University, School of Health Administration, Administrative Board Member, Hacettepe University, School of Health Administration, Administrative Board Member, International Health and Hospital Administration Congress, 1-3 June 2007, Near East University, Nicosia, TRNC, Member of Scientific Committee. 8. Second National Health and Hospital Administration Congress, September 28-30, 2005, Ankara University Faculty of Health Education, Member of Scientific Committee. 9. Access to Health Care in the Metropolitan Area of Ankara. Unpublished Ph.D. Thesis, Hacettepe University, Institute of Health Sciences, Health Institutions Administration Program, (This thesis was supported financially by the Turkish Medical Association and the National Productivity Centre). 10.Organizational Conflict Management in Hospitals. Unpublished M.Sc. Thesis, Hacettepe University, Institute of Health Sciences, Health Institutions Administration Program, MEMBERSHIPS European Health Management Association (EHMA) * In Turkish

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