CONGRESS PROGRAM INTEGRATION AT THE PRACTIONER LEVEL: USING QUALITY IMPROVEMENT AS A TOOL TO IMPROVE EQUITY AND REDUCE DISPARITIES

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1 May, 13, 2015 Wednesday 9 th INTERNATIONAL CONGRESS ON QUALITY IN HEALTHCARE, ACCREDITATION AND PATIENT SAFETY May, 13 16, Letoonia Golf Resort Hotels, Belek, Antalya TURKEY CONGRESS PROGRAM 08: 00 Registration and check in to the hotel 18: 00 19: 30 OpenIng ceremony ( Hall 1 ) and OpenIng Conference; QUALITY AND PATIENT SAFETY FOR A HEALTY LIFE 19: 30 Dinner Hüseyin ÇELİK, T.C. Ministry of Health, Deputy Undersecretary, TURKEY May, 14, 2015 Thursday 09: 30 10: 45 Conference 1: - MEGA TRENDS IN HEALTHCARE AND HEALTHCARE QUALITY Dr. Charles D Shaw PhD, MB BS, FFPH, England, Personal Counsellor on Country-Level in Ministery of Health, ENGLAND Dr. Şuayip BİRİNCİ, M.D,Deputy Undersecretary / Republic of Turkey Ministry of Health,Healthcare Management Specialist, TURKEY Hüseyin ÇELİK, T.C. Ministry of Health, Deputy Undersecretary, TURKEY 10: 45 11: 15 Conference 2: - 11: 15 11: 30 Coffee Break 11: 30 12: 45 Parallel Sesion 1 I 12: 45 14: 00 Lunch 14: 00 15: 00 Parallel Sesion 2 INTEGRATION AT THE PRACTIONER LEVEL: USING QUALITY IMPROVEMENT AS A TOOL TO IMPROVE EQUITY AND REDUCE DISPARITIES Embedding Equity Into Quality Health Care Dr. Antonio Chiarenza, Coordinator, WHO-HPH Task Force On MFCCH Regional HPH Network Of Emilia, Leader OF HPH-TFMFCCH HPH Regional Network Of Emilia-Romagna, ITALY QUALITY AND PATIENT SAFETY IN SPECIAL GROUPS Prof. Dr. David Ingleby, Centre for Social Science and Global Health University of Amsterdam, HOLLAND To what extent is responsiveness to diversity a question of professional standards? Lessons from the MIPEX survey of migrant health policies Prof. Dr. David Ingleby, Centre for Social Science and Global Health University of Amsterdam, HOLLAND Health Literacy And Migration-Staying Informed in a Globalized World Prof. Dr. Ursula Trummer, PHD, Msc, Center for Health and Migration, Vienna, AUSTRIA GOVERNANCE, LEADERSHIP AND DIRECTION ON HEALTHCARE QUAIITY Food engineer Msc. Betül FaIka SÖNMEZ, Ministerial Adviser Turkish Public Health Institution, TURKEY The Turkish Public Health Institution was registered with TS EN ISO 9001:2008 Quality Management System Certificate. Food engineer Msc. Betül FaIka SÖNMEZ, Ministerial Adviser Turkish Public Health Institution, Turkey How should be Quality management in Health care Service? MPHG Quality Management Model ÜNLÜTÜRK Nihal, Medicalpark Hospital Groups, Istanbul- Turkey Importance of Balanced Scorecard in Healtcare Organization Academic. Ayşe Dost ¹, Iskender Dost ², Assoc. Prof. Dr Nefise BAHÇECİK ³ 1Department of nursing care Faculty of Health Sciences, Istanbul Medipol University, Istanbul, Turkey 2 Postgraduate, Department of personnel management, Marmara University Istanbul,Turkey 3 Marmara University, Faculty of Health Sciences, Turkey The Corporate Governance Practices in Hospital Mine Demet GÜNGÖR1, Arzu Ebru ALTINOK2, Gamze TEMİZ3 Istanbul Bilim University Health Services Vocational School, ²Haliç University School of Nursing, Turkey QUALITY AND ACCREDITATION SYSTEMS EFFECTS ON HEALTH POLICIES Dr. Charles D Shaw PhD, MB BS, FFPH, England, Personal Counsellor on Country-Level in Ministery of Health, ENGLAND Best Practice in Hospital Key Performance Indicators- A model for data Analysis Assist Prof. Dr. Ahmed Al-Kuwaiti, General Supervisor, Deanship of Quality and Academic Accreditation University of Dammam, Kingdom of SAUDI ARABIA Accreditation for Hospital Standards Dr. Minhaj A. Qidwai MBBS, MPH (USA), CMC(Canada, Program Director, Health Services Management, Business Management and Economics Institute, Karachi, PAKISTAN

2 I 15: 00 16: 00 Parallel Sesion 3 I 16: 00 16: 15 Coffee Break 16: 15 17: 15 Conference 3: - 17: 15 18: 30 Parallel Sesion 4 IS IT POSSIBLE TO CHANGE THE CULTURE OF THE INSTITUTION THROUGH QUALITY, SAFETY AND MULTIDISCIPLINARY PROGRAMMES? Assist. Prof. Davud Cem DİKMEN, International Cyprus University, Director of Health Vacotional School, CYPRUS Workforce Planning and Public Hospital Nursing in Accredited Hospitals BİNGÖL Arife, İstanbul Aydın University-Turkey SEZEN Adem, Istanbul Bilim University-Turkey Quality, Cost and Satisfaction Relationship at Private Hospitals and its Results (1)Behiye SAĞDIÇ TEKEŞ/Provincial Health Directorate, Van, Turkey (2) Dr. Ömer BİLİCİ- Edremit District Health Directorate, Van, Turkey (3)Ömer ÇİÇEKSAY/Private İstanbul Hospital, Van, Turkey (4)Çorlu Private Vatan Hospital, Tekirdağ, Turkey Intravenous Dispense and Drug Application Process Improvements in Anadolu Health Center Bone Marrow Transplantation Unit Alahdab Hişam 1, Arkuran FIrat 2, Ince Ayşegül 3, Kahraman Senem Özgür 4, YERLIKAYA Işıl 5 Private Anadolu Healthcare Center Hospital /Kocaeli - Turkey Rational Medicine Use Awareness Study (1)Behiye SAĞDIÇ TEKEŞ -(2)Dr.Mehpare ALTAY, (3)Uzm.Dr.Ferhat EKİNCİ, (4)Uzm.Dr.izzet ÇELEĞEN Public Health Directorate, Van, Turkey Suitable Medication use and Life Quality on Elderly People (65 and more) Önen, CIhan; AVCI, Emrullah; Şahbaz, EmIne Bitlis Eren University Health Faculty, Bitlis- Turkey UPDATES ON PATIENT SAFETY PROGRAMS AND INNOVATION IN QUALITY IMPROVEMENT Assoc. Prof. Dr Güldem Ökem, TOBB University, Ankara, Turkey Future of Quality in Healtcare Assoc. Prof. Dr Güldem Ökem, TOBB University,Ankara Turkey The Process Of Globalızatıon Effects Of Health Servıces in Turkey Adem ÖZMEN(1), Fatih ORHAN(2), Bünyamin ÖZGÜLEŞ(3) 1- Specialist, Sarıkamıs Military Hospital, Kars, Turkey 2- Lecturer, Gulhane Military Medical Academy, Health NCO College, Ankara, Turkey 3- Specialist, Aeromedical Research and Training Center, Eskisehir, Turkey The Effects Of Qualty And Accredıtatıon Studıes On The Establıshıng Of Turkısh Health Polıcıes Dr. Hakan AKIN, Gulhane Military Medical Faculty,Dr. Lt. Col., Ankara, Turkey The Health Servıces Sector In The Provınce Of Tekırdag Analysıs By M.Porter's Forces Model YOLCU Nazan1, Yıldırım Zeynem2,Dönmez Mustafa3 123Secretary General of the Association of Public Hospitals of the Tekirdağ, Turkey Sustainability of Quality Systems in University Hospitals; Practices of Dicle University Hospitals Yrd.Doç.Dr.IsmaIl YILDIZ (1), Eylem Can ÖZDEMIR (2), Funda KAYMAZ (2), Yrd.Doç.Dr.Velat ŞEN (3) (1)Dicle University, Medicine Faculity, Department of Biostatistics, Diyarbakır, Turkey (2)Dicle University Hospitals, Quality and Strategy Improvement Coordinatorship, Diyarbakır, Turkey (3) Dicle University Hospitals,Deputy Chief Physician, Quality Coordinator, Diyarbakır, Turkey QUALITY COSTS AND PATIENT SAFETY ON CLINICAL PRACTICES The Cost-Benefit Analysis Evaluation of Re-Admissions to the Intensive Care Unit Ertenü.M,Timlioğlu İper.S,,Boz.E.S,Özgültekin.A,Kabadayı.M,Tay.S,Yekeler.İ Haydarpaşa State Hospital, İstanbul, Turkey Perception Management and Questioning of Mutual Awareness on the Nurse Patient Relations Boz.E.S, Timlioğluİper.S,Ayna.E,Ertenü.M,Tay.S,Kabaday,Yekeler.İ Haydarpaşa training and research hospital, İstanbul, Turkey Educational Practices in Human Resources at Health Institutes *SÖNMEZ Ayşe, *ORALALP Kumral, *TER Nergiz, *TANIL Vildan * Ege University Medical Faculty Research and Training Center, İzmir, Turkey A Study on the Cost Efficiency of the Medical Coagulation Device Gülnaz KANTAR(1) Uzm. Erdoğan IŞIK(2), Uzm. Dr. ElIf TUNÇ(1) (1)İzmir Military Hospital, (2)Konya Selcuklu District Health Directorate (1) Izmir Military Hospital, Turkey Adiyaman University Training and Research Hospital Wound Care Center Assist. Prof. Fatih Dogan (1), Adiyaman University, Eğitim ve Araştırma Hastanesi, Hastane Yöneticisi, Turkey Binnur YILDIRIM (2), Adiyaman University, Eğitim ve Araştırma Hastanesi, Yara Bakım Merkezi Hizmetleri, Turkey CRITICAL ISSUES IN PATIENT CARE SERVICES Angela LIEBKE, Dip- Med, person of Anaesthesia and Intensive care Department, Member of Hospital Board of Director in AMEOS Healthcare Network, GERMANY Quality and Patient Safety Implemnetation A Model From Germany Dr. Dina Baroudi, Ameos Healthcare Network, GERMANY Women Imprisonment and Quality of Management in Prisons in Pakistan Dr. Minhaj A. Qidwai MBBS, MPH (USA), CMC, Canada, Program Director, Health Services Management, Business Management and Economics Institute, Karachi, PAKISTAN Assist. Prof. Sarosh Siddiqui-MBBS, MPH, MBA, Department of Community Medicine, Jinnah Sind Medical University, PAKISTAN OCCUPATIONAL HEALTH SAFETY AND FACILITY SAFETY PRACTICES Specialist Süleyman YILMAZ, COO, Safety Officer, Private Optimed Hospital, TURKEY The Design of the Eco-Friendly System at Ege University Research and Practice Center and the Studies in this Context *BÜYÜKTOPÇU Çiğdem, *ÇETİNKAYA Yurdanur, *TANIL Vildan *Ege University Medical Faculty Research and Training Center, İZMİR, Turkey Studıes Realized About Plant Safety in a Private Hospital and its General Effect on a Hospital Expense Budget YILMAZ Süleyman *, SEZEN Adem **,ERGÜL Ceren *** * Business Management Assistant/Occupational Safety Specialist, Private Optimed Hospital, Turkey ** Istanbul Bilim University, health college, Turkey *** B Class Occupational Safety Specialist, Turkey Factors Influencing the Behavior of the Use of Personal Protective Equipment in Health Services ÇALIŞKAN Havva, General Secretary of Edirne Public Hospitals Association, Turkey

3 I PATIENT FALLS Assist. Prof. Ali ERDOĞAN, Haliç University,Head of Social Programs in Vocational School of Higher Istanbul, Turkey Examination of Employee s Perception of Patient and Employee Safety in a State Hospital OLUT, Dilek, Alsancak Nevvar Salıh Işgören State Hospital, İzmir, Turkey Comparıson Of Itakı Fall Scale Wıth Morse Fall Scale And Hendrıch Iı Fall Scale Barış OĞUZ(1), Bilal SALİM(2) Hakan SAĞLAM(1), Ayla BAYAR(1), Berna SONGÜR(1), Yasemin ÜSTÜNER BULUT(1) (1)Sakarya University, Training and Research Hospital, Sakarya, Turkey (2)Sakarya Provincial Directorate of Health, Sakarya, Turkey Preventing Risk Of Failing Of Patients and a Hospital Practice ALICI Selin, TAPAN BIrkan, GAYEF Albena, İstanbul Bilim Unıversıty, İstanbul, Türkiye Evaluation of Patient Falls Occured in a Private Hospital For two years DEVREZ Nilgün*, İŞERİ Alev* TOBB ETÜ Hospital, Ankara, Turkey Risks Faced With Diabetes Can Overlooked ilda EROL, YenIşehIr State Hospital, diabetes education nurse, Bursa - Turkey May, 15, Friday 09: 30 10: 30 Conference 4: - 10: 30 11: 30 Parallel Sesion 5 I ACCREDITATION, LICENSURE AND OTHER EXTERNAL EVALUATION SYSTEMS ACHS - The challenging partnership of ACHS accreditation: a collegial approach Prof. Dr. Yannis Skalkidis, Assistant Professor of Surgery Medical Informatics at the Athens University Medical School, GREECE HEALTHCARE QUALITY AND ACCREDITATION ACTIVITIES IN HEALTH CARE FACILITIES Dr. Abdallah EDDAAL CEO, Mohamad Saleh Basharahil Hospital, Makkah,Kingdom of SAUDI ARABIA KAP - Questionnaires About Vaccination Importance And Effectiveness Among Primary Health Care Nurses Prof. Dr. Kvetoslava RIMAROVA, Pj Safarik University Medical Faculty, SLOVAKIA Patient Identification in Mental Health in Saudi Arabia Hatim Abdulaziz BANJAR, Patient Safety and Risk Manager, Al-AMal Hospital for Addiction Treatment Jeddah, SAUDI ARABIA "Outcome of ROPs on patient safety in Healthcare" Dr. RazIa SUNTANA, Specialized MedIcal Center Hospital, RIyad, SAUDI ARABIA PERCEPTIONS OF HEALTHCARE PROFESSIONALS ON QUALITY AND PATIENT SAFETY 11: 30 11: 45 Coffee Break 11: 45 12: 45 Parallel Sesion 6 Prof. Dr. Aysun YILMAZLAR, Private Medicabil Hospital, Anaesthesia and Intensive Care Specialist, Quality Consultant, Bursa, TURKEY The Impacts Of The Work Envoriment Safety To The Percieved Stress Level of the Nurses *ÇETİNKAYA Yurdanur, *ISKİT Yeliz, *KARADENİZ Deniz, *TANIL Vildan * Ege University Medical Faculty Research and Training Center, İZMİR, Turkey Nurses Attitudes About Patient Savety, Knowledge Levels and Evaluations Of Applications YILDIRIM Merve, ÇETİN Ayşe; Akşehir District Public Hospital, Konya, Turkey Investigation Of Hospital Administrators in Managing the Conflict Levels AKAR Derya, İstanbul Aydın University-Turkey SEZEN Adem, İstanbul Bilim University-Turkey Employee Contentment Bolu İzzet Baysal Oral End Dental Health Center Example 1.KUZHAN Aysel, 2.YORGUN Songül, 3.BAŞARAN Muhammet, 4. LAÇİN Taner (1)Bolu Izzet Baysal Oral And Dental Health Center, Turkey Examination of Healthcare Professionals From Different Occupational Groups Working Satisfaction Level DÜZGÜN Jale, AKKAN Gülden Avrupa Şafak Hospital, Istanbul, Turkey Patient Safety Culture; Project Patient Safety Starts With Me ÜNLÜTÜRK Nihal 1, COŞKUN Müge 1, AKSÖZ Merve 1, BAĞCI Osman 2, (1)Medicalpark Hospital Groups, Istanbul - Turkey (2)Medicalpark Göztepe hospital complex, Istanbul -Turkey RISK MANAGEMENT STRATEGIES IN HEALTHCARE Parents Opinions Questionnaires About Vaccicantion in Relationship To Socio-Economic Status K. Rimarova1, E.Dorko1, M. Stebnický Jr. 1, J. Diabelkova1, J. Bakova2, T. Uhrin3, T. Ostrihoňová4 1 Institute of Public Health, University of P.J. Safarik, Faculty of Medicine, Kosice, SLOVAK REPUBLIC 2 University hospital Kosice, I. Surgery clinic, Košice, Slovak republic 3 Faculty hospital Prešov J. A. Reimana, FNsP J. A. Reimana, Prešov, Slovak Republic 4 General hospital Rimavská Sobota, Všeobecná nemocnica, Rimavská Sobota, Slovak Republic Commitees at the Hospitals in USA and Turkey and Their Functionning BALCI Yüksel, Florence Nightingale Hospital, Istanbul, Turkey SEZEN Adem, Istanbul Bilim University, Istanbul, Turkey DİKMEN A. Cenk, Institute of Management, Business and Law-Rostov-RUSSIA Our "Drug Safety, Near Mıssed" Reports And Our Acquısıtıons OPSAR SOLMAZ Figen -TUNÇMAN Gökçe- SERBEST Nesrin-YILDIRIM Ayşe-YILMAZLAR Aysun Private Medicabil Hospital, Bursa, TURKEY The Results of Laboratory Risk Assesment in a Private Hospıtal and Realized Improvements YILMAZ Süleyman *, SEZEN Adem **,ERGÜL Ceren *** *, Business Management Assistant/Occupational Safety Specialist, Private Optimed Hospital, Turkey ** Istanbul Bilim University, health college, Turkey *** B Class Occupational Safety Specialist, Turkey

4 I 12: 45 14: 00 Lunch 14: 00 15: 00 Parallel Sesion 7 I 15: 00 16: 00 Parallel Sesion 8 I SIX SIGMA AND LEAN MANAGEMENT STRATEGIES IN HEALTHCARE Prof. Dr. Aysun YILMAZLAR, Private Medicabil Hospital, Anaesthesia and Intensive Care Specialist, Quality Consultant, Bursa, TURKEY Accredited, Lean and Digital Anesthesiology Prof. Dr. Aysun Yılmazlar, Private Medicabil Hospital, Bursa, Turkey Lean Study of Surgery Materials AĞAOĞLU Halime -YILDIRIM Ayşe-YILMAZLAR Aysun Private Medicabil Hospital, Bursa, Turkey Adiyaman University Training and Research Hospital Successful Management Contact Hospital Communication Platform AYDIN, Osman, Adiyaman University Administrative and Financial Services Director, Turkey SELÇUK, Nevin, Adiyaman University, Never Deputy Director of Health Care Services, Turkey A Study to Determine Healthcare Professionals Opinions About Rize s Marketability In Terms of Healt Tourism DAŞTAN Seyhan, Recep TayyIp Erdoğan University, RIze, Turkey Formation of Six Sigma İnfrastructure for the Coronary Stenting Process Mehmet Tolga Taner1, Gamze KAGAN2, Sezai Celik3, Engin Erbas4, Mehmet Kemal Kagan5 1 Department of Healthcare Management, Uskudar University, Istanbul, Turkey. 2 Department of Occupational Health and Safety, Uskudar University, Istanbul, Turkey. 3 Department of Thoracic and Cardiovascular Surgery, Medicana Hospitals Group, Istanbul, Turkey. 4 Institute of Health Sciences, Uskudar University, Istanbul, Turkey. 5 Department of Diagnostic Radiology, Siyami Ersek Thoracic and Cardiovascular Surgery Training and Research Hospital, Istanbul, Turkey. MEASURING AND IMPROVING EMPLOYEE AND PATIENT SATIS FACTION Assoc. Prof. Dr. Birkan TAPAN, Istanbul Bilim University, Istanbul, TURKEY The Effect Of Work Load On Job Satısfactıon and Organizational Committment Among Healthcare Employees: In Diyarbakır AKSOY Mustafa, Asena Tuğba EVREN SUBAŞI South Russian University Institute of Management, Business and Law,Rostov-RUSSIA Patients and Employees of Health Personnel Security Applications, Reducing Exposure Risk of Physical Violence Serap YILMAZ(1)Hacer Canatan(2), Uğur Genç(3) (1)Özel Memorial Hizmet Hastanesi,Ayaktan Tanı ve Tedavi Bölümü Sorumlusu İstanbul, Turkey (2) ERA Teknik Koleji ATT Bölümü.,Okan Üniversitesi Sağlık MYO Acil Durum ve Afet Yönetimi Bölümü,İstanbul, (3)Özel Memorial Hizmet Hastanesi CEO Health College Student s Strength Level and Psychometic Properties DAŞTAN Seyhan, Recep Tayyip Erdoğan University, Rize, Turkey The Analysis on Relationship Between Permanent Anxiety Level and Socıo-Demographic Characteristics of Universıty Students UZUNTARLA, Yasin / Gülhane Military Medical Academy, Ankara, Turkey CEYHAN, Sümeyra / Bingöl University, Bingöl, Turkey EROĞLU, Merve / Bingöl University, Bingöl, Turkey CIHANGIROĞLU, NecmettIn / Gülhane Military Medical Academy, Ankara, Turkey Patient Contentment Bolu İzzet Baysal Oral and Dental Health Center 1.KUZHAN Aysel, 2.YORGUN Songül,3.DEMİREL Oğuzhan,4. BAŞARAN Muhammet,5.LAÇİN Taner Bolu Izzet Baysal Oral And Dental Health Center, Turkey PROBLEM SOLVING METHODS IN IMPROVING CLINICAL QUALITY Prof. Dr. Nevzat KAHVECI, Uludağ University School of Medicine, Department of Physiology, TURKEY Lean Equipments and Problem Solving Methods Prof. Dr. Nevzat KAHVECİ, Uludag University School of Medicine, Bursa, Turkey Evidence Based Clinical Quality Process Modeling: Development Project EHU Approval Module ÜNLÜTÜRK NIhal, AKSÖZ Merve, COŞKUN Müge Medicalpark Hospital Groups, İstanbul, Turkey Marketing Of Health Services And Terms Of Integrated Service Management An İntegrated Perspective The Concept Of Quality And Productıvıty Serdal KEÇELİ*, Fatih ORHAN**, Selahattin TUNCER**, Şemsettin VAROL**, Yasin UZUNTARLA*** *Haliç University, Business Administration PhD Student, Command of the Air Force Academy, ISTANBUL, Turkey **GMMA Health NCO College, Lecturer, ANKARA, TURKEY ***GMMA, Health Services Administration PhD Student, ANKARA, TURKEY The Identification of Patient Diet Mistakes at Healthcare Institutions and a Special Hospital Example For Their Correction ÖZDEMİR Hüseyin, İstanbul Bilim Unıversıty, İstanbul, Türkiye GAYEF Albena, İstanbul Bilim Unıversıty, İstanbul, TÜRKİYE TAPAN Birkan, İstanbul Bilim Unıversıty, İstanbul, TÜRKİYE BAKIM Sevgi Neylan, Gayrettepe Florence Nightingale Hospıtal, İstanbul, TÜRKİYE Reviewing The Perspective Of The Patients About The Safety Of The Patients *TANIL Vildan **COŞAR BAYKAL Fatma ***SARSILMAZ Münevver, ****SOLAK KABATAŞ Müjgan *****YAVUZ Meryem * Ege University Medical Faculty Hospital, İzmir, Turkey CLINICAL GUIDELINES AND CLINICAL PATHWAYS Prof. Dr. Yannis Skalkidis, Assistant Professor of Surgery Medical Informatics at the Athens University Medical School, GREECE Clinical Pathways: A Powerful Tool For Improving Clinical Performance Prof. Dr. Yannis Skalkidis, Assistant Professor of Surgery Medical Informatics at the Athens University Medical School, GREECE Clinical Guides and Pathways Asoc. Prof. Güldem Ökem, TOBB University, Turkey Examination of the Effect of Clinical Care Maps on the Deviations Which May Occur on the Scheduled Standard Treatment Process and a Hospital Example TAPAN BIrkan, YILDIRIM Nurdan, GAYEF Albena, ALICI SelIn, Istanbul Bilim University, Istanbul, Turkey MEDICAL INFORMATICS MANAGEMENT Assist. Prof. Dr. Gürbüz AKÇAY, Muğla Sıtkı Koçman Üniversity Medical Faculty, TURKEY

5 Management of Information Prof. Dr. Nevzat KAHVECI, Uludağ University School of Medicine, Department of Physiology, TURKEY RFID Technology in Medical Device Management BAĞCI Osman, DEMIRSOY Uğur, KAYA Oğuz Medicalpark Göztepe Hospital Complex, Istanbul- Turkey Using Of Medical Data Recording System In Nursıng Records FERGER İNANÇ, Gülçin*. YILMAZ YÖYLER, Filiz*. ÖZ, Feriha*. YALNIZ, Enver*. GÜL, Gülnur. BOL, Pınar. ERBAYCU, Ahmet Emin*. Dr. Suat Seren Education and Research Hospital of Pulmonary Diseases and Surgery, Turkey Data Envelopment Analysis Comparison of Hospital Efficiency and Quality TImlioğlu Iper.S,Boz E.S.,Ertenü.M,KabadayI.M,Tay.S,Yekeler.I Haydarpaşa Training And Research Hospital, İstanbul, Turkey Preventive Approach Against Drug Errors: Elektronic Order Project ÜNLÜTÜRK Nihal 1, COŞKUN Müge 1, AKSÖZ Merve 1, BAĞCI Osman 2, (1) Medicalpark Hospital Groups,, Istanbul/TürkIye (2) Medicalpark Göztepe Hospital Complex, Istanbul/Turkey 16: 00 16: 15 Coffee Break 16: 15 17: 00 Conference 5: CONFOUNDING FACTORS OR CHALLENGES TO BE OVERCOME IN HIGH QUALITY HEALTH CARE SERVICE - Context confounding factors or challenges to be overcome in high quality health care service? Dr. Arild Aambo, Senior advisor, NAKMI, Oslo University hospital HF, Ullevaal Hospital, NORWAY 17: 00 18: 00 Parallel Sesion 9 ESTABLISHING QUALITY AND ACCREDITATION SYSTEMS IN HOSPITALS AND ITS BENEFITS, GAINS I Impact of Accreditation on Quality of Patient Safety Prof. Dr. Seval AKGÜN MD, PhD, CONGRESS CHAIR, Director, Health Academician Society, Chief Quality Officer, Baskent University Hospitals INNOVATIONS IN PATIENT SAFETY PROGRAMS AND INNOVATIVE APPROACHS IN QUALITY IMPROVEMENT Nihal ÜNLÜTÜRK, Medicalpark Hospital Groups, Quality Group Manager, İstanbul, TURKEY Child Patient Safety Assist. Prof. Dr. Gürbüz AKÇAY, Muğla Sıtkı Koçman Üniversity Medical Faculty, Muğla, Turkey Radiation Safety in Pediatric Patients Assist. Prof. Dr. Gürbüz AKÇAY, Muğla Sıtkı Koçman Üniversity Medical Faculty, Turkey Experiences of Nurses about Surgical Safety Checklist Practice Van GIERSBERGEN YAVUZ Meryem*, SOYER Özlem*, KAYMAKÇI Şenay*, AKSOY Fatma**, TANIL VIldan**, ÇetInkaya Yurdanur** *Ege University,Faculty of Nursing Care, Department of Surgical Nursing Izmir, Turkey **Ege University, Medicine Faculuty, İzmir, Turkey Infection Control Related to Healtcare Service and Use of Bed Washer SevIm Şen 1, Nihan ÖZTÜRK 2, Onur Deryahanoğlu 3, SIbel Afacan 1, Meral Sönmezoğlu 4 Directorate of Nursing Service, 2 Directorate of Quality Improvement, 3 Biomedical Systems Director 4 Department of Infection Diseases Yeditepe University Hospital, Istanbul, Turkey Examination of Infection Rate in Differnt Groups and Practices to Prevent Infection YILDIRIM Nurdan(1), GAYEF Albena(1), TAPAN BIrkan(1), KOCATÜRK GÖK Fatma(2), (1)Istanbul BIlIm University, Istanbul, (2)Private Gayrettepe Florence NIghtIngale Hospital, Istanbul, Turkey Towards Evaluation Of Prevention and Control Of Information Status Of Surgıcal Site Infections Hospital Stuff * GURESCI, Nevin, Union General Secretariat of Public Hospitals, Head of Medical Services, Ordu, Turkey 21: 30 23: 30 Gala night activity May, 16, 2015 Saturday 09: 30 10: 30 Conference 6: - 10: 30 11: 30 Parallel Sesion 10 IMPROVING PERFORMANCE OF OPERATIONS ROOMS AND CRITICAL CARE UNITS Assoc.Prof. Rashid Al Abri, MD,FRCS, MBA; Head ORL Division,Surgery Department,Sultan Qaboos University Hospital,SULTANATE OF OMAN How to conduct a clinical audit Prof. Dr. Hesham NEGM, Cairo University, School of Medicine, EGYPT Patient Safety İn Diffrent Culture And Human Resources Dr. Bernadetta KUMAR, President, NAKMI, Oslo, NORWAY I MEDICATION SAFETY Dr. Hakan AKIN, Gulhane Military Medical Faculty, Dr. Lt. Col., Ankara, TURKEY Quality Control Analysis About Medicines, Cosmetics And Medıcal Devices in Turkey Demirtaş, Ayşegül /Ministry of Health, Turkish Medicines and Medical Devices Agency, Analysıs And Control Laboratory, Quality Management and Research Laboratory, Sıhhiye, Ankara/Turkey Antineoplastic Drug Application Safety; An example from Uşak State Hospital Ebru FIdan1, HakkI ÖzçeltIk2, Alev KÖKSAL3 1Uşak State Hospital, 2Uşak State Hospital, 3Uşak Public Hospital Union Office of Secretary General, Turkey The Analysis Of Relationship Between Nurses Rational Use Of Drugs And Their Personal Characteristics UZUNTARLA, Yasin / Gülhane Mlitary Medical Academy/ Ankara, Turkey CIHANGIROĞLU, NecmettIn /Gülhane Mlitary Medical Academy/ Ankara, Turkey The Role of Care and Treatment Registry Integrated Clinical Decision Support System in Preventing Drug ErrorsK Gülnur GÜL, PInar BOL, Nurdan ÇAMLIBEL, FerIha Öz, Ahmet EmIn ERBAYCU IzmIr Kuzey Kamu HastanelerI BIrlIğI Genel SekreterlIğI, IzmIr, Turkey PATIENTS AND THEIR RELATIVES SATISFACTION AND EXPECTATIONS IMPACTS ON QUALITY IN HEALTH CARE Dr. Adem SEZEN, İstanbul Bilim University Health Services Vocational School, TURKEY

6 11: 30 11: 45 Coffee Break 11: 45 12: 45 Parallel Sesion 11 Evaluation Of Patient s Satisfaction Perception On Service Delivery General Secretariat Of Çanakkale Province AşkIn MERT(1). Seven KAZAN(2), 3. KIvIlcIm DAĞTEKIN (1)Head of administrative services(2)specialist, (3)Deputy Chief Physician Çanakkale Public Hospital Union Office of Secretary General (1,2), Çanakkale State Hospital(3), Turkey Satisfaction Perception of Patient/Patient Relatives YILDIRIM Ayşe -DEMİRGEN Huriye-GÜNALTAN Sennur-ÇETİN Sevinç-BİLGEN Yasemin-YILMAZLAR Aysun Private Medicabil Hospital, Bursa, Turkey Perception Analysis of the Patients Who are Serviced By Publıc Hospital of Edirne Çelik Gürhan1, ŞEN Ayla1, Altınok Hatice2, Akçan Çete Şule2 1) Secretariat General of Association of Edirne Community Hospitals, Edirne 2) Public Hospital of Edirne, Edirne, Turkey The Evaluation Of Work Environment Perception of Nurses: The Case Of Edirne Province SevgI AKSU(1) EmIne AYDIN ÖZGÜR(2) EdIrne Public Hospital Union Office of Secretary General, Turkey Employee s Informations, Perceptions and Opinions About The Quality Practices In The Healthcare Facilities Emre EREN 1,Meltem YILMAZ 2, Şebnem BAĞRIYANIK 3 Yerköy State Hospital(1), Yozgat Public Hospital Union Office of Secretary General, Yozgat Hospital(1), Turkey 12: 45 13: 30 I Closing session MULTIDISCIPLINARY PRACTICES TO PREVENT MEDICAL ERRORS Assoc. Prof. Dr. Nefise BAHÇECİK, Marmara University, Faculty of Health Sciences, TURKEY Adiyaman University Training and Research Hospital Polyclinic Consulting Services DOĞAN, Fatih, Assistant Professor, Adiyaman University, Hospital Manager Turkey BOZAN, Rukiye, Health Care Services Manager, Adiyaman University, Healthcare Services, Turkey YENIGÜN, YelIz, Adiyaman University, Polyclinic Responsible, Polyclinic Services, Turkey A Research on the Types of Medical Mistakes and Their Causes Conducted in Hospitals: A Questionnaire Study Related to a Private Hospital in the City of Istanbul and Solution Recommendations Regarding the Subject Hacer CANATAN*, Ali Erdoğan**, Serap Yılmaz*** * ERA Technical College EMT Dep,Okan University Health Vocational High School Dep. of Emergency Situation and Disaster Management, Turkey ** Haliç University Faculty of Management, Department of Business Management, Turkey *** Private Memorial Service Hospital, Ambulatory Diagnosis and Treatment Department Supervisor, Turkey Evaluation of the Cases with a White Code in Tokat Gülpınar, Serhat¹; Bulut, Yunus Emre²; Çıtıl, Rıza²; GÜL, HüseyIn³; YazI, Sadettin 4 ¹ GazIosmanpaşa Institute of Medical Sciences, Tokat, Turkey ² GazIosmanpaşa University Faculty of Medicine, Department of Public Health Tokat, Turkey ³ Tokat Public Health Directorate, Turkey, 4 Tokat Local Health Authority, Turkey Qualıty Management in Health Industry And Healtcare Managers Perceıved Qualıty (An Applıcatıon In Ankara) AKAR Yeşim 1, Gülhan Yıldırım Beyazıt 2, Acar Pınar 2 1 Yıldırım Beyazıt Training and Research Hospital, Ankara, Turkey 2 Okan University, Faculty of Economics and Administrative Sciences Department of Health Management, İstanbul, Turkey QUALITY AND ACCREDITATION ON FAMILY MEDICINE, PRIMARY HEALTH CARE Specialist Ali ARSLANOĞLU, Gölcük Military Hospital, TURKEY Business Process Reengineering (Bpr) Applications in Health Institutions: Gains and Problematic Areas Hakan BEKCAN1, Fatih ORHAN2, Kadir AKSAY3, Yasin UZUNTARLA4, Ali ARSLANOĞLU5 1.GMMA, Anadolu University Management and Organization PhD Student, Ankara, Türkiye 2.GMMA Health NCO College, Lecturer, Ankara, Turkey 3.Maritime Business Management Department, Faculty of Marine Science, Ordu University, Ordu, Turkey 4.GMMA, Health Services Administration PhD Student, Ankara, Turkey 5.Golcuk Military Hospital, Haliç University, Business Administration PhD Student, Istanbul, Turkey Primary Healthcare Professional and Life Satisfaction, Job Satisfaction and Level of Burnout Önder YalçIn¹, ÇItIl RIza¹, EğrI MücahIt¹, Emekdar GIzem¹, Yaşayancan Özkan¹,GÜL HüseyIn², Acar FatIh², Zülfüoğulları Cihat² ¹ GazIosmanpaşa University Faculty of Medicine, Department of Public Health Tokat, Turkey ² Tokat Public Health Directorate, Turkey Research of Blue Code Declaration and Improvement Studies in Tepecik Training and Research Hospital ÖLÇERLER GÖNEN Zeynep1,Kebabçı Fatma2,Yıldız İlkay2, Başoğlu Hacer2,Yılmaz İsmail3,Köylüoğlu Gökhan4 (1)Quality Management Director, (2)Quality Management Department, (3)Deputy Chief Physicians, (4) Hospital Administrator Tepecik Training And Research Hospital, Izmir, Turkey Changing Structure Of Family Health Centers Services Yıldırım Bayezit DELDAL(1) Hacer Canatan(2) Serap YIlmaz(3) (1) GelIşIm University Department of Healthcare Organization Directorate, Istanbul, Turkey (2) ERA Technical College EMT Dep.,Okan University Health Vocational High School Department of Emergency Situation and Disaster Management (3) Private Memorial Service Hospital, Ambulatory Diagnosis and Treatment Department Supervisor, Turkey Evaluation of the Job Satisfaction Levels of Health Workers of the Public Hospitals in the Tekirdağ YILDIRIM Zeynem, YOLCU Nazan, YIĞIT Yunus, DÖNMEZ M, TOPÇU BIrol TekIrdağ Public Hospital Union Office of Secretary General Turkey CLOSING SPEECHS

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