Annual Report. Extended Learning AY

Transcription

1 Extended Learning Annual Report AY The WVU Extended Learning Mission is to provide seamless access to academic courses, lifelong learning opportunities, and student services through a personalized yet convenient process. Through investments in technology and innovative intellectual opportunities, WVU Extended Learning promotes greater educational access to improve the well-being of the citizens of West Virginia and our global society. 1 WVU Extended Learning Annual Report

2 A Decade of Growth and Change In 2000, West Virginia University launched a 10-year strategic plan to guide the university to national prominence. West Virginia University s 2010 Plan: Building the Foundation for Academic Excellence identified five goals: 1. Attract and Graduate High-Quality Students, 2. Recruit and Retain High-Quality Faculty Committed to the Land-Grant Mission, 3. Enhance the Educational Environment for Student Learning, 4. Promote Discovery and Exchange of Knowledge and Ideas, and 5. Improve West Virginia s Health, Economy, and Quality of Life. When the plan was announced, Extended Learning was already incorporating emerging technologies to expand access to WVU programming. While the majority of courses in 2000 were face-to-face in off-campus classroom settings, there were courses offered via satellite, the Interactive Video Network, and Public Television. learning was just beginning, with a handful of online undergraduate and graduate courses. With a mandate for growth and a significant investment in technology, this decade was a time for tremendous growth for Extended Learning in alignment with WVU s 2010 goals. The staff has been successful expanding educational opportunities for students both in and out of the state. Extended Learning is now an operation that offers more than 400 undergraduate classes on the web, three undergraduate degree completions program, and more than 20 graduate and certificate programs. There is also a Continuing and Professional Education unit that offers courses for workforce development or personal enrichment. Table of Contents A Decade of Growth and Change... 2 Extended Learning by the Numbers... 4 Expanding Access at the Undergraduate Level... 7 Summer Session Increasingly Important... 8 Technology Support for Faculty... 9 Marketing and Recruiting...11 Continuing & Professional Education...14 Extended Learning Staff and Student Workers Under the joint management of Extended Learning and the Office of Information Technology, e-campus, the Blackboard learning management system used to deliver online courses is more flexible, intuitive, and stable. classes now employ multimedia, chat, and discussion boards. These efforts have expanded WVU s academic reach into every county in the state so that now every West Virginian now has access to a WVU degree. This annual report is the final installment in the 2010 plan. Extended Learning has had another good year in a decade of growth and change. The numbers speak for themselves as we align our goals to the university s 2020 plan. Learning Continues to Grow Of the 74,000 student credit hours (SCHs) generated by Extended Learning, 79 percent were for online classes during the academic year (Fall 09, Spring and Summer 10). Overall, the numbers were up 8,000 SCHs. For details, see pages 4-8. Some of the highlights include: Eberly College of Arts & Sciences percent College of Human Resources and Education percent School of Journalism percent School of Medicine percent School of Nursing percent. WVU Extended Learning Annual Report 2

3 It s important to note that 85 percent of SCHs are generated from full-fee courses; the other 15 percent are professional development courses for K-12 educators, travel courses, and third-party courses that are taken by undergraduates. This is the result of technology that has enabled academic programs to design and deliver specialized content to a broader audience. Extended Learning s commitment to expanding undergraduate online courses for the Multidisciplinary Studies (MDS) degree has resulted in a 8.2 percent increase in SCHs. The MDS degree allows students to choose three minors instead of one major to develop an academic program to meet their needs. By developing online minors, Extended Learning has expanded the reach of this popular degree to adult learners. Three new online minors were launched during the year: Public Relations, Religious Studies, and Sports Communication. Approximately 4,775 registrations resulted from the 258 undergraduate course offerings in AY The new Sports Communication minor, which is a collaboration of the College of Physical Activity and Sport Science and the Perley Isaac Reed School of Journalism, accounted for almost 850 of these registrations. The following minors showed significant increase over the previous years: Advertising percent History + 19 percent Child Development and Family Studies + 10 percent Religious Studies percent. Overall, graduate online/blended degree/certificate program enrollment growth was up almost 7 percent primarily due to: Legal Studies percent Elementary/Secondary Education percent Reading percent Integrated Marketing Communication percent Public Health/School Health percent Nursing (MSN and RN to BSN combined) percent Occupational Therapy percent. Two new Health Sciences programs also generated healthy enrollments. The Doctorate of Nursing Practice produced 333 SCHs, and the Emergency Medicine Graduate Certificate program produced 258 SCHs. While most of our growth and evolution has been online, Extended Learning continues to support three site-based graduate degree programs by offering a special tuition rate to regional out-of-state residents. Students pursuing these degrees in faceto-face settings accounted for 11.6 percent of Extended Learning s program-specific student credit hour generation. Of the three graduate programs Communication Studies, Social Work and Safety Management only Social Work produced significant growth as it expanded its cohort base. Summer Session Highlights From birth to death and beer to pets, Extended Learning awarded more than $120,000 in grants to six colleges to develop academic or continuing professional education on-site courses designed to expand summer offerings and bring new audiences to Morgantown. WVU s Summer Session enrollment held steady during this time of economic downsizing. Although traditional on-campus enrollment exhibited a slight decrease in headcount (enrollment loss of approximately 150), this was offset by an increase in online headcount. Combined credit hour growth yield was almost 4 percent. For details, see page 9. High School Access Extended Learning s High School Access program had 803 enrollments. Participation was up 25 percent or 156 enrollments with 23 high schools offering WvEB Algebra and Trigonometry to increase statewide mathematics proficiency. For details, see page 8. Continuing and Professional Education Continuing and Professional Education served 3357 adult learners. Collaboration with Forensics and its numerous online opportunities accounted for much of this 22.2 percent annual increase. For details, see page WVU Extended Learning Annual Report

4 Extended Learning by the Numbers As the following charts show, enrollment in Extended Learning courses has been growing steadily, particularly in the delivery of web classes. Extended Learning Total Student Credit Hours Distance SCHs On-Site SCHs Total Distance Ed % of Total ,144 15,163 74, % ,292 14,989 66, % ,808 16,826 62, % ,722 14,599 52, % ,885 19,624 47, % Graduate / Program Changes Program AY 2010 SCH AY 2009 SCH Change Change by % Legal Studies % Executive MBA % Software Engineering % Educational Leadership, EDLS Superintedent Cert % Rehabilitation Counseling % Special Education- Early Intervention, Multi Categorical % Elementary/ Secondary Education % Reading % Integrated Marketing Communication % Athletic Coaching % Physical Education Teacher % Sport Management % Public Health/ School Health % Nursing % Occupational Therapy % Emergency Medical Cert % New - Nursing DNP 333 n/a 333 n/a Total: 25,347 23, % WVU Extended Learning Annual Report 4

5 College Entrepreneurial Revenue AY Extended Learning AY On-Campus Summer 2010 Models Combined AY Davis - Agriculture, Natural Resources & Design $553,429 $28,710 $582,139 Eberly Arts & Sciences $4,256,126 $3,112,349 $7,368,475 Business & Economics $1,399,427 $965,687 $2,365,114 Creative Arts $261,235 $55,189 $316,424 Engineering & Mineral Resources $293,186 $470,533 $763,719 Human Resources & Education $2,750,665 $163,979 $2,914,644 PI Reed - Journalism $1,907,232 $67,147 $1,974,379 Phys Act & Sport Sciences $407,461 $852,278 $1,259,739 Law $16,111 $0 $16,111 Medicine $452,496 $0 $452,496 Nursing $385,299 $0 $385,299 WVU Libraries $9,640 $13,402 $23,042 WVU Academic Affairs $2,219 $62,716 $64,935 Total $12,694,526 $5,791,990 $18,486,516 5 WVU Extended Learning Annual Report

6 Graduate Degrees & Certificates Athletic Coaching Education M.S. Communication Studies M.A. Corporate and Organizational Communication M.A. Instructional Communication M.A. Educational Leadership Ed.D. Educational Leadership M.A. Elementary Education M.A. Emergency Medicine Graduate Certificate Executive M.B.A. Instructional Design and Technology M.A. Integrated Marketing Communications M.S. IMC Graduate Certificate Legal Studies M.L.S. Nursing Doctor of Nursing Practice D.N.P. Nursing M.S.N. Occupational Therapy M.O.T. Physical Education Teacher Education M.S. Public Health M.P.H. Reading M.A. Rehabilitation Counseling M.S. Safety Management M.S. School Health Education M.S. Secondary Education-Science Emphasis M.A. Secondary Education-Social Studies Emphasis M.A. Social Work M.S.W. Software Engineering M.S. Graduate Certificate Special Education M.A. Sport Management M.S. Extended Learning Graduate Degrees Method of Delivery Site-Based Site-Based Site-Based WVU Extended Learning Annual Report 6

7 Expanding Access at the Undergraduate Level There is a significant need for online undergraduate programs to serve the place-bound adult population. Extended Learning offers three undergraduate degree completion programs. There is an RN to BSN program for registered nurses who want to obtain a bachelor s degree. There are also two degrees that offer students flexibility to design their own program of study using online courses: Regents B.A. (RBA) and the Multidisciplinary Studies degree (MDS). Regents B.A. This year the Higher Education Policy Commission launched a statewide campaign entitled the RBA Today to encourage adults to return to school. WVU Extended Learning quickly saw the advantages of partnering with the state in this program and developed a web page and offered virtual information sessions targeted to this audience. Plans were developed to offer shorter courses (i.e. 6 weeks) to serve adult learners. West Virginia University offers more online courses for undergraduates than all the other state institutions combined so this was a good opportunity to market WVU programs. Extended Learning was the first to offer the online information sessions for this audience. RBA students can choose an area of emphasis for their study. WVU offered online courses in the following areas: Advertising American History Business Child Development Communication Studies Professional Writing Public Relations Religious Studies Multidisciplinary Studies The MDS degree allows students to choose three minors instead of one major to create a degree best suited to their career goals. Extended Learning has worked closely with departments to develop online minors, and as more courses and new minors become available and students graduate, there can be shifts on enrollment. WVU offers online courses comprising 10 minors. The following charts outline the activity in this area. Undergraduate Minors Program AY Total 2010 SCH AY Total 2009 SCH Change Percentage Change Communication Studies 3,081 3, % Professional Writing % History 1,905 1, % Business 2,460 2, % Entrepreneurship % Child Development 1,414 1, % Advertising 1,761 1, % Public Relations 1,167 1, % Religious Studies % New - Sport Communication 663 n/a 663 n/a Total 14,386 13, % 7 WVU Extended Learning Annual Report

8 Minor AY Number of Courses Offered in Minor Fall 2009 Spring 2010 Summer 2010 Advertising Business Administration Child Development & Family Studies Communication Studies Entrepreneurship History Professional Writing Public Relations Religious Studies New - Sport Communication Total Courses for Minors 258 Total High School ACCESS Extended Learning offers online classes in selected high schools allowing students to earn college credit. These classes are developed by WVU faculty and facilitated by local high school teachers. There are 23 high schools now participating in the Extended Learning ACCESS program. This year WVU began offering classes in Moorefield and Lincoln high schools. Other high schools offering Extended Learning ACCESS classes include: Bridgeport, Brooke, Calhoun, Clay Battelle, East Fairmont, Fairmont Senior, Grafton, Hampshire, Hedgesville, John Marshall, Liberty, Morgantown, North Marion, Preston, Ripley, Roane, Robert C. Byrd, South Harrison, Tygart Valley, and University. College Algebra followed by Plain Geometry continue to be most popular. In 2009, Lucas Bolyard, a student in ASTR 293A, discovered a neutron star or rotating radio transient. High School ACCESS AY Enrollment by Course Course Fall 09 Spring 10 Total Math 126 College Algebra Math 128 Plane Geometry BIOL 115 Principles of Biology ASTR 293A Astronomy Special Topics Total Enrollees* * Duplicative Enrollment by Course/Term WVU Extended Learning Annual Report 8

9 Summer Sessions Increasingly Important Extended Learning provides leadership for Summer Sessions on the main campus. WVU s summer entrepreneurial model provides incentives to colleges to meet the demand for courses. The summer term has become increasingly important for the campus, not only for the revenue it generates, but because it helps students graduate early or on-time. There were more than 2,000 courses offered in the summer including on-campus courses, research, independent study, etc. With 375 sections of online courses offered, students had a wide array of choices. On-Campus Summer Revenue Model Davis, Eberly, B&E, CCA, CEMR, HRE, SOJ, PASS Gross Base Personnel Fringe Net 2010 $9,044,877 $1,455,000 $1,619,091 $204,753 $5,766, $8,345,957 $1,405,000 $1,612,662 $172,164 $5,156, $8,352,603 $1,455,000 $1,402,077 $172,626 $5,322, $8,203,674 $1,455,000 $1,430,502 $186,979 $5,131, $7,239,687 $1,455,000 $1,186,681 $143,176 $4,454, $6,707,643 $1,455,000 $1,098,207 $130,884 $4,023,552 In March, Extended Learning awarded more than $120,000 to seven colleges to develop innovative on-campus summer programming: College of Law: Summer Law Institute; College of Creative Arts: ARHS 240 Art History; Davis College: PLSC 293: Barley to Beer; Davis College A&VS 275 Companion Animal Science; Eberly and Honors College LDR 201 & 493 Leadership; Honors College: City of Morgantown as Text; School of Nursing: Lactation Management Workshop School of Nursing: Palliative Care Technology Support for Faculty Every WVU faculty member can use the interactive tools of ecampus in any of their courses so there is great interest gaining expertise in the technology. The Instructional Technology Resource Center (ITRC) works closely with faculty to develop interactive courses and they also provide workshops and brown bag lunches to help faculty learn and share the best practices with online tools. During the year, 225 attended one of these events. These workshops were offered during the academic year: 9/3/2009 So You Think You Can Design? Graphics for Courses 9/14/2009 Building Blocks of Instructional Design - 9/30/2009 Best Practices for Teaching 10/05/2009 So You Expect Them to Read That? - 10/14/2009 Preparing Your Course for ecampus Delivery 10/19/2009 Customizing Your ecampus Course - 11/02/2009 Podcasting - 11/17/2009 Using ecampus Grading Forms to Save Time and Angst 12/1/2009 Best Practices for Teaching 12/4/2009 Video for Educators 2/8/2010 Creating Text That Begs to Be Read (online 2/15/2010 Podcasting 3/1/2010 Customizing Your ecampus Course: Layout, Appearance and Course Tools 3/22/2010 Video for Educators - Ecampus version 4/5/2010 Building Blocks of Instructional Design 9 WVU Extended Learning Annual Report

10 These workshops were offered during the academic year: 4/12/2010 Basic Flash for Faculty (online) 4/12/2010 Podcasting 4/23/2010 Intro to Teaching Technologies at WVU 5/10/2010 Building Blocks of Instructional Design 5/10/2010 Video for Educators 5/12/2010 Preparing Your Course for ecampus Delivery 5/12/2010 Using Grading Forms to Save Time and Angst 5/14/2010 Designing Graphics for Courses In addition, the following brown bag lunches were held: 10/28/2009 Forensics: Like CSI, Right? 11/10/2009 Multimedia technologies & Foreign Language 12/9/2009 Social Networking the 21st Century Virtual Community 03/22/2010 Using Discussions to Enhance the Virtual Classroom 04/19/2010 Social Networking the 21st Century Virtual Community. Resources Accessibility for Learning provides information for faculty who are putting materials online. This information covers the basics on cognitive, hearing, mobility, and visual accessibility issues. The guide is online at elearn.wvu.edu/faculty/resources/accessibility/. Respecting Copyright in Your Course, a new collection of copyright information includes a presentation on copyright exceptions for instructors, a wizard to help faculty determine if there is a strong case for Fair Use, a tool to determine if something is in Public Domain, and information regarding libraries and archives. It can be found at elearn.wvu.edu/faculty/resources/iptools/. WVU Teaching Scholars WVU Teaching Scholars is a selection of modules on solid instructional elements. They were written by WVU faculty for WVU faculty. They showcase best practices, allowing faculty to see what others do, and brush-up on core elements of teaching. At this time, there are two modules available for self-registration. These modules are Assessment and Syllabus. It s available at ecampus.wvu.edu/. More on the Web Extended Learning Faculty Resources can be found at elearn.wvu.edu/faculty/. ITRC Faculty Reference Materials can be found at oit.wvu.edu/itrc/faculty/. ITRC Projects iwebfolio is an electronic portfolio product licensed by Extended Learning for students in degree program. An electronic portfolio is a collection of electronic evidence assembled and managed by a user. Program staff can set up electronic portfolio templates for branding and administration of student portfolio structure. iwebfolio allows the creation of rubrics to facilitate assessment. During the fall 2009 term, the staff published 16 templates and managed 847 student accounts. The following programs participated in the fall 2009 pilot: Benedum 5-year Teacher Education Counseling Educational Leadership Studies Principal Internship Master of Education With Certification (8 separate areas of emphasis) Master of Arts in Elementary Education Master of Arts in Secondary Education Master of Arts in Special Education B&E-Master of Science in Industrial Relations WVU Extended Learning Annual Report 10

11 The following programs participated in the spring 2010 pilot: 5-Year Teacher Education Program Counseling Educational Leadership Studies Principal Internship group Master of Education with Certification (8 separate areas of emphasis) Master of Arts in Elementary Education Master of Arts in Secondary Education Master of Arts in Special Education Master of Science in Industrial Relations WVU Honors College During the spring 2010 term, staff managed 708 student accounts. The General Education Curriculum committee is considering iwebfolio for use in conjunction with the writing-across-thecurriculum program. Marketing and Recruiting Recruiting is part of everyone s job because every interaction with a prospective student can lead to enrollment. From field recruiters to a busy customer service center in Morgantown, the staff is committed to providing a quality experience for anyone seeking our services. Extended Learning staff managed thousands of inquiries during the year via phone, , and face-to-face meetings. The chart below tracks the phone calls received during As expected, peak times are during registration. Extended Learning generates inquiries about programs through a variety of marketing channels: radio advertising through WV Metronews and sports, newspapers advertisements, web banner advertisements, blasts, and internet marketing. 11 WVU Extended Learning Annual Report

12 The staff held on-site information sessions in Beckley, Charleston, Martinsburg, and Parkersburg to provide prospective students with an opportunity to engage with faculty and staff, and 137 new registrations were received as a result of these efforts. Moreover, Extended Learning used virtual information sessions to further reach students in an online environment. A total of 56 virtual sessions were conducted with 409 registrations received and 13 programs participating. Extended Learning continued to utilize College and University Net to market graduate certificates and degree programs online. CU Net produced 707 leads for the following programs: Emergency Medicine Graduate Certificate, Executive Master of Business Administration, Instructional Design and Technology, Integrated Marketing Communications, Legal Studies, Rehabilitation Counseling, and Special Education. Extended Learning now employs two field recruiters. Kimberly Foore is based in the Eastern Panhandle. In August 2010, Extended Learning entered an agreement to share a position with the College of Engineering and Mineral Resources. Allan Campbell was appointed as a field recruiter in Southern West Virginia. Graduate Enrollment Management System (GEMS) The Graduate Education Alliance (GEA) was created to identify opportunities for leveraging resources and to promote best practices related to graduate enrollment management. Once enrollment objectives are established, the role of the GEA is to provide tools and research to assist in meeting these goals. As a collaborative effort between Enrollment Management, Extended Learning, and the Office of Graduate Education and Life, the GEA coordinates the Graduate Enrollment Management System (GEMS) across the de-centralized graduate education framework at WVU. The core purpose of GEMS is to track students through the enrollment process from prospect to enrollment. In 2010, 4,779 graduate applications were submitted via the new online graduate application portal (Apply yourself for on and off campus programs). Significant functionality was added to the online application, including online recommendations and the ability for students to attach supplemental materials (resume, statements of purpose, etc.) In many ways, GEMS Apply Yourself can be viewed as an online filing cabinet for graduate application materials. No more printing/faxing, making copies, creating file folders, etc. Everything is available for review online in real-time, anywhere. After successfully piloting the GEMS application review module (a.k.a. Webcenter) with the School of Nursing, the online graduate application review system is now available to all Colleges/Schools. Training for Admissions staff, Graduate Program Directors, and Administrative contacts is ongoing and by fall 2011 representatives from all graduate programs are expected to be utilizing the system. Another milestone reached in 2010 was the launch of the GEMS Connect pilot within Extended Learning. Connect is the inquiry tracking module of GEMS, and provides for the automation and detailed logging of communications (mailings, s, phone calls, etc.) By communicating with prospective students in a variety of ways, departments can present the most compelling case for choosing graduate study at WVU. The Connect pilot has recently been expanded to the School of Nursing and select programs at HR&E. Over 2,100 Extended Learning inquiries were recorded in Connect in 2010 and these contacts covered a wide range of programs as shown below: EL Program of Interest (Primary) Extended Learning Inquiry Page 2010 Extended Learning Inquiries Created Source Code Int. Mkt. Info Session (On site) Info Session () Phone EMT Apply Other Athletic Coaching Education M.S. Communication Studies M.A. Educational Leadership EDD Educational Leadership M.A Elementary Education M.A Executive M.B.A Integrated Marketing Communication M.S. Instructional Design and Technology M.A Totals WVU Extended Learning Annual Report 12

13 EL Program of Interest (Primary) Extended Learning Inquiry Page 2010 Extended Learning Inquiries Int. Mkt. Created Source Code Info Session (On site) Info Session () Phone EMT Apply Other Totals Legal Studies M.L.S Multidisciplinary Studies B.MdS. Nursing D.N.P Nursing M.S.N Nursing - RN to BSN Occupational Therapy M.O.T Physical Education Teacher Education M.S. Public Health M.P.H Reading M.A Regents B.A Rehabilitation Counseling M.S. Safety Management M.S School Health Education M.S. Secondary Education Social Work M.S.W Software Engineering M.S Special Education M.A Sport Management M.S Certificates EL Program of Interest (Primary) Int. Mkt. Phone EMT Apply Other Totals Extended Learning Inquiry Page Info Session (On site) Info Session () Digital Marketing Communications Certificate Educational Leadership Certificate Emergency Medicine Certificate Initial Teacher Certification K-6 Integrated Marketing Communications Certificate Software Engineering Cert Accounting BS (WVU Tech) Other Totals NOTE: GEMS was featured during a break-out session at the Noel Levitz Graduate Recruitment Workshop held on December 1st and 2nd, which was offered to support graduate student enrollment initiatives across campus. 13 WVU Extended Learning Annual Report

14 Continuing & Professional Education Continuing & Professional Education (C&PE) continues to strive to offer excellent programming for personal and professional development. To achieve this, strengthening existing partnerships and collaborative efforts is more important than ever. However, it is also important to form new associates and branch out into new territories and directions that are yet untested. Both strategies were successful in generating enrollment and revenue for the university this past fiscal year. Three existing collaborations continue to grow and be successful: Forensic Science Research Department Institute of Reading Development Homeland Security Programs Two new collaborative efforts launched this past fiscal year: WVU College of Physical Activity & Sports Sciences (CPASS) and Special Olympics North America WVU Center for Excellence in Disabilities (CED) Enrollment was up to 3,357 students compared to 2,747 students the previous year. Extended Learning and the Forensic Science Research Department continue to maintain their strong partnership and collaboration in offering excellence in programming. The Forensic Science Research Department kept to their ambitious plan of developing 2-3 online courses every fiscal year, and met their goal by adding two new online courses this year. Shooting Reconstruction had a total of 103 students, and Crime Scene Investigation, had a total of 65 students. In addition to developing two new online courses, the Forensic Science Research Department updated their two first online course offerings that were launched in The courses, Hair Evaluation for DNA Analysis and Automated Fingerprint Identification System, were given a new look in design as well as a revision in content material. With the course list growing in number, discussion started in Summer 2010 of offering certificate track programs within the next fiscal period. In Fall 2009, Extended Learning and the Institute of Reading Development offered a new on-site course called Speed Reading and Study Strategies. The course is offered for two weekends and is designed to help adult learners increase their effectiveness as a reader and as a student. The original partnership agreement remains the same for this course with the Institute of Reading Development providing the instructors, processing registrations, and sending out direct mail promotional materials. WVU Extended Learning provides the on-site classroom facilities as part of the partnership responsibility. The Speed Reading and Study Strategies course generated 143 students with revenue of $4, The original on-site summer reading program offered to all age levels generated 452 students with revenue of $11, Homeland Security Programs continues to produce high enrollments in all five of their online courses. During the fiscal year, 1,099 enrollments were processed for all 5 courses. The most successful of the five courses is Forensic Epidemiology: Joint Training for Law Enforcement and Public Health Officials which produced almost half the total enrollment at 520 students. A new and successful collaborative effort this year was between Extended Learning, College of Physical Activity and Sports Sciences (CPASS), and Special Olympics North America. Extended Learning and CPASS worked together in the development and design of the online course while Special Olympics North America provided the course content. This material was originally delivered in an on-site training seminar format, and evaluation comments proved repeatedly that coaches wished that more time could have been spent in the seminar - thus the move towards an online delivery. The launch of the pilot Principles of Coaching for Special Olympics took place in fall 2009 with 14 coaches participating in beta testing the course. These coaches came from across the country - from east to west coast, Pennsylvania to Oregon. Extended Learning received a Certificate of Achievement from Special Olympics North America in recognition of going above and beyond the required training standards and competencies as part of the Special Olympics Global Train-the-Trainer Program. Special Olympics North America intends to mandate that this course be taken by all Special Olympics coaches in the future, and just recently the course was accredited by the National Council for the Accreditation of Coaching Education (NCACE). Another new collaborative effort was between Extended Learning and the Center for Excellence in Disabilities. In Fall 2009, an online course was designed to provide professional development, technical assistance, accessibility information and training for faculty and administration to ensure that students with disabilities were receiving an equal opportunity for a quality education at WVU. In Spring 2010, the online course was offered initially just to WVU faculty with a science, math, or computer science background. Enrollment for the course was 50 students, and positive evaluations were received. Finally, C&PE secured a contract in Summer 2010 for a new online registration system, Augusoft Lumens. This new system will allow for better reporting and help assist planning in the areas of marketing, student data research, financial analysis, and future programming. Training of staff begins in August, and system launch is targeted for October. Preliminary discussion has already begun on collaboration with other WVU departments across campus that offer continuing education courses in the utilization of this online system in the collection of registrations. WVU Extended Learning Annual Report 14

15 Extended Learning Staff and Students Workers Administration Sue Day Perroots Tracey Beckley Cheryl Crowley Margaret Pinnell Becky Snider Angela Douglas Sherry Kuehn Sherry Gallagher Tammy Bishoff Bethany Haymond Tabitha Cutlip Nichet Rogers Cindy Hart Joseph Nyachae Dean of Extended Learning Director of Graduate Education Alliance High School and Travel Coordinator Budget and Research Coordinator Administrative Assistant Program Assistant II Continuing and Professional Education Continuing and Professional Education Coordinator Secretary Course Administration and Customer Service Center Curriculum Coordinator Customer Service Representative Customer Service Representative Customer Service Representative Distance Education and Instructional Technology Resource Center WVU Director Lead Instructional Designer Lydia Mong Instructional Designer Chrys Dean Instructional Designer Erin Kelly Instructional Designer Patricia Moore Program Assistant I Enrollment Management Julie Whiteman Recruitment Coordinator Lawrence Iorio Enrollment Counselor Kimberly Foore Field Recruiter - Eastern Panhandle Allan Campbell Field Recruiter - Charleston Marketing and Multimedia Lynn Reinke Director of Communications Eric Merrill Senior Professional Technologist Li Zheng Professional Technologist II Robert Dillon Multi-media Specialist Carla Corsetti ITRC Multi-media Specialist Tarannum Tarannum ITRC Multi-media Specialist Temporary/Graduate Assistants/Student Support Terry Weimer Mountaineer Temp Caitlin Eye Enrollment Support Student Angela Iafrate GEMS GA Alexis Walls Enrollment Support Student Erin Butcher ITRC GA Whitney Richmond Enrollment Support Student Maria Bunsimon ITRC GA Ashley Fox CPE Support Student 15 WVU Extended Learning Annual Report