CHECK-IN OFFICE: New Location Temporary Off-Site Check-In Office # Herring Gull Way Parksville, BC V9P 2N

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1 The following information will help you better understand many of the services and benefits Trading Places Management- Canada Inc. (TPMC) will be providing. Please review this information, and if you have any questions, please contact TPMC at CHECK-IN OFFICE: New Location Temporary Off-Site Check-In Office # Herring Gull Way Parksville, BC V9P 2N Driving directions from Highway 19A: Turn left off of Highway 19A onto Franklin s Gull Road and take to the end. Turn right onto Herring Gull Way. The office is directly on your right. Hours of Operation: Monday Thursday 8:00 am 8:00 pm Friday Saturday 8:00 am 10:00pm Sunday 10:00 am 8:00 pm TPMC will check-in Pacific Shores Owners Enterprises Ltd guests from this location starting April 1 st. Our quality staff will assist you with all your vacation needs to ensure you enjoy a wonderful vacation. Late Check-Ins: Please contact us in advance by calling and notifying us that you expect to be arriving later than normal office hours. We will arrange the availability of your check-in packet at that time. RESERVATIONS Please call or us with any questions or requests, and to let us know of your plans. If you plan to visit your resort this year, great! If not, don t lose out. Plan early and call us to assist with your exchange or rental requests. Owner Services: Ext. 1 ownerservices@tradingplaces.com Call for owner reservations at ext. 1, or call for assistance with depositing, paying maintenance fees, general questions, and understanding how to get the most out of your ownership! Fixed Week Owners: Call Trading Places to confirm date of arrival and intent to use your week at your home resort. Floating Week Owners: Call Trading Places to secure a reservation anytime within your association s reservation window. Remember, it is important to book your reservation early to secure your preferred vacation dates. NOTE: Your old management company neglected to contact you to arrange your annual reservation. TPMC will be contacting you soon regarding your reservation procedure. RCI Points Owners: Call RCI to utilize your points with RCI and/or inquire as to your points status. continued on reverse Trading Places Corporate Aliso Creek Rd. Suite 100, Laguna Niguel, California 92677

2 MAINTENANCE FEE PAYMENTS Accounting/Billing: Ext. 7 billings@tradingplaces.com You were previously sent your annual maintenance fee billing from Pacific Shores Resort & Spa. All activity on your account should be delivered to TPMC and we will then have a full record of your payment history. If you have not paid your fees yet, please do so now. Beginning April 1 st, TPMC will handle the billing of annual assessments, collections, preparation and management of the budgets, payment of invoices for resort expenses, operation and reserve bank accounts, reconciliation of accounts, monthly financial reporting to the board, and assist with annual audits or reviews of association financial records. PAYMENT OPTIONS 1. PAP This method of payment is still operational. If you made arrangements to make your payments automatically to the association s bank (either monthly or quarterly), you do not need to do anything to continue this service. This payment arrangement has not been disrupted and will continue as you have previously directed. Please be aware that all PSOE bank accounts are protected by board signatory and your association funds cannot be accessed by anyone but the PSOE board. 2. Over the Phone Beginning April 1st, you may make your monthly, quarterly or annual maintenance fee payment over the phone with a TPI vacation specialist by calling ext. 7. A credit card is required. 3. Online Payments Coming soon, pay online with a credit card at 4. Mail by Check You may mail in a check (made payable to PSOE) using the payment form attached to your billing statement to either of the following addresses: US Address: Pacific Shores Owners Enterprises Ltd C/O Trading Places Management-Canada Inc. Attn: Accounting Dept Aliso Creek Rd Ste 100 Laguna Niguel, CA Canadian Address: Pacific Shores Owners Enterprises Ltd C/O Trading Places Management-Canada Inc. # Herring Gull Way Parksville, BC V9P 2N1 CANADA Bonus Time Use All members in good standing (i.e. maintenance fees have been paid in full) will be permitted to access Bonus Time at the association s approved nightly rate. Bonus Time is available with a 72-hour lead time, and is subject to availability. Bonus Time is no longer being offered to PSOE Owners by Watermint Hotels & Resorts at the Water s Edge in Ucluelet. **Bonus Time New Resorts!** We re proud to present these three additional locations available for Bonus Time: VI at Rosedale on Robson Vancouver, British Columbia Rosewood Inn Victoria, British Columbia Pinnacle Lodge Sun Peaks, British Columbia 2

3 EXCHANGE Trading Places Exchange: Ext. 3 exchange@tradingplaces.com Congratulations! As an owner at a Trading Places International (TPI) managed resort, you are automatically a member of TPI Exchange; membership is FREE. We invite you to enjoy the many vacation options available to you through Trading Places International Exchange. TPI offers hundreds of resort destinations all over the world, with special expertise in the continental U.S., Hawaii and Mexico. Important Note Regarding Exchange: The PSOE long-standing policy remains that owners will not be permitted to exchange their timeshare intervals with any exchange organization without first having paid their maintenance fees in full, or current on your monthly/quarterly payment plan. Steps to Exchange Plan early for best availability! Follow these steps to banking/depositing your weeks for exchange: 1. Call ext. 1 to request a reservation for deposit, or request to deposit your fixed interval*. NOTE: Make certain your corresponding maintenance fees are paid in full for the year you are depositing. TPI cannot assist you in completing this transaction if your maintenance fees have not yet been paid. 2. Contact the exchange company of your choice* and give them your reservation dates. To deposit with Trading Places, please call ext. 1, or deposit online at Trading Places exchange department can help you exchange your week to use the following year, or at any of our hundreds of destinations. 3. Make sure you receive a confirmation in writing directly from the exchange company confirming your week has been successfully banked/deposited. Weeks deposited with TPI are available to be scheduled any time during the following two years. Payment of the exchange fee is due at the time of confirmation. *RCI Exchange If you have any questions regarding whether or not your deposit has been verified with RCI, please call and an RCI exchange agent will assist you. RESORT COMMON AREAS: Available There are special amenities that remain available to you at the resort. Enjoy The Point hot tub* and patio, the Seawall Walkway, and all of the beautiful grounds around the condominiums. There are BBQs available at several locations throughout the resort common property, and the children s playground is also available. *Special Announcement: The Strata Management Company has informed us that The Point hot tub is temporarily out of service and may not be available for use by members until May We will do everything we can to assist them in getting the repairs completed as soon as possible. 3

4 FITNESS CLUB MEMBERSHIP Jim s Gym Industrial Way, Parksville, BC V9P 2W8 Since we are temporarily unable to utilize the amenities within the Resort Centre, the PSOE board of directors has contracted with Jim s Gym, conveniently located in Parksville on Industrial Way. You are welcome to use the facilities as often as you desire during your vacation stay at no charge. Directions to Jim s Gym: Leaving the Pacific Shores Resort area, follow the road back to Highway 19A. Cross straight over Highway 19A at the lighted intersection. Turn left at the first road, Industrial Way. Jim s Gym is on the right at the end of the road. Enjoy a great workout at one of the best gyms in town. SWIMMING POOL & TENNIS CLUB MEMBERSHIP Beach Acres Resort Resort Drive, Parksville, BC V9P 2N7 Because we are temporarily unable to utilize the swimming pool at the Resort Centre, the PSOE Board of Directors has contracted with Beach Acres Resort, conveniently located in Parksville on Resort Drive, just a few minutes away from the resort. You are welcome to use the facilities as often as you desire during your vacation stay at no charge. Directions to Beach Acres Resort: Leaving the Pacific Shores Resort area, follow the road back to Highway 19A. Turn right at the light and follow to the next intersection light and turn right onto Resort Way; follow and then turn left onto Resort Drive; destination is on the right. SPECIAL DISCOUNTED ACTIVITIES We have arranged some very special activities for you and your family while you are visiting Pacific Shores. We hope you enjoy these special discounts and offers! Activity Paradise Mini Golf Fairwinds Golf Course Brigadoon Golf Course Natural Synergy Day Spa The Stonewater Spa Panago Pizza Offer 2-for-1 admission for up to 6 people Discounted rates (seasonal) Free golf ball with the purchase of a green fee 20% off 10% off; includes use of pool & fitness center with spa purchase 1 free medium pizza with purchase of 1 pizza RESORT Centre AMENITIES: Unavailable for Use The amenities at the Resort Centre are owned and operated by Pacific Shores Resort & Spa 2012, the former management company and developer of the resort. The PSOE board of directors has not yet obtained a lease of the swimming pool, hot tubs, sauna, and fitness centre located in the Resort Centre. Thus, the developer has restricted access to this area until a satisfactory arrangement has been completed. We apologize for this situation and will notify you when access is once again permitted. Until then, we are doing our best to provide you with alternative amenities nearby for your enjoyment during your stay at the PSOE units at Pacific Shores Resort & Spa. Updates will be posted online at 4

5 OWNER COMMUNICATIONS Owner Communications: For the most current updated information regarding your resort, please visit your association s website. Change of or Mailing Address: We encourage you to not miss out on important updates and information about your resort by providing us with your current contact information. Your board and TPI will be contacting you via electronic communication in order to save the association substantial monies; therefore, we need your most current and active address. Annual general meeting and annual assessments will continue to be delivered via regular postal service. RENTALS Owner Rental Program TPMC is licensed to conduct rentals in BC and we will be conducting rentals on behalf of the PSOE Association. We are establishing a rental agreement with the association so we can begin assisting owners with rentals as soon as possible. Vacation Condominium Rentals: Ext. 4 rentals@tradingplaces.com Trading Places vacations rentals offer nightly and weekly stays at a variety of desirable locations. Add extra nights to your timeshare stay, bring along friends and family, or book a weekend getaway just because. And tell your friends: you don t have to own a timeshare to rent nightly or weekly condo stays with Trading Places! To inquire about one of our vacation rental destinations, call ext. 4, or check nightly rates and availability online at For great weekly rates, check out our Suite Deals at And don t forget to view our Hot Deals for deeply-discounted last-minute 7-night vacations at TRAVEL Travel & Cruise Services: Ext. 6 travel@tradingplaces.com Experience the difference! TPI has been a premier travel agency for 40 years. Trading Places Travel is a member of America s oldest and most prestigious retail travel cooperative, Signature Travel Network, with over 4 billion dollars in buying power. This relationship enables us to offer you the very best travel deals value you just cannot find anywhere else. Our fully accredited and experienced travel consultants can provide any type of travel assistance you may need: booking cruises, vacation packages, air travel, car rentals, and more. Give us a call at ext. 6 or visit us at 5