NEWSLETTER MARCH 2016

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1 Welcome to your first newsletter of the new season. I hope you have had a wonderful winter break and are looking forward to returning to Shearbarn after the closed season. We have an exciting new development commencing on Lake Side on the 29th February where we are putting 10 brand new double bases to replace some of the older plots that already exist. We expect the work to complete by the middle of March so don't expect too much disruption. I apologise in advance for any inconvenience caused. There are many other park developments and new things being added to the food and drink offering in 2016, this will be communicated by Paul Warburton in his section of the newsletter. I'm sure you will all like what is being planned. I hope to see many of you at the Casino night on the 4th March and wish you a lovely season here at Shearbarn. Ben Cook General Manager Staff Changes I would like to introduce Jon Coombe, our new Sales Manager whom brings a wealth of industry experience with him. He will be introducing himself over the coming weeks but if in the meantime you would like to discuss anything such as a private sale or upgrade, please feel free to contact him directly at or at the office. Ben Cook General Manager Upcoming Planned Park Improvements Paul Warbuton A very warm welcome to the park opening newsletter for the 2016 season, As you will see from the newsletter there is much going on across the holiday park. This year the team focus is to effectively communicate information to our holiday home owners and ensure that we all have a great season. Let us hope the weather assists.

2 Upcoming Planned Park Improvements Paul Waburton Over the last couple of months I have managed to meet many of the owner base and get a real insight to holiday park ownership here at Shearbarn. Please feel free to drop in the office or stop me when out and around park. It is not only facilities and location but most importantly people that make the park a great place to own your own lodge or holiday caravan. In the immediate and short term we are working on parking areas, entry systems, road layout, complex food offering and bin distribution and dedicated recycling. We've also been looking at offering a greater range of products in the park shop, upgraded Wi Fi access and owner offers, both on park and with local partners. Pitch Fees In the past we have given owners the option to pay their pitch fee on a monthly basis through an organisation called Premium Credit. Unfortunately Premium Credit have decided that they cannot offer that service again this year. We understand that there are those that are unable to pay the full amount upfront with such a short notice period. We have decided that we, Shearbarn Holiday Park Ltd will offer a payment plan for the 2016/2017 Pitch Fees for those who are unable to pay the full amount. The terms will be 10 equal payments made by standing order starting on 15th March There will be an administration fee of 20 per payment (total fee 200). If you would like to arrange a payment plan please for full terms and conditions. Please note that we do not intend to offer this facility for the 2017/2018 Pitch Fees which will be payable in full by 28 February Mike Oberholster Finance and Commercial Manager

3 Shearbarn Leisure On behalf of the Shearbarn pool team I would like take this time to welcome you back to Shearbarn Holiday Park, we hope you had a good winter season. The pool will reopen to owners 8am 7pm and we would love to see more owners using the pool during these times. During the shut down we have done some maintenance to the pool including; new female showers and back boards, new shower and back boards on poolside, moving lockers and changing the swimming pool pumps. We have also given the hole pool and changing area a lick of paint and a freshen up, all floors and carpets have been professionally cleaned to maintain them to high shearbarn standards. Aqua Fit will restart on 4th of march 6pm 7pm Mondays and Thursday and is still free at this time for all owners so please use this to your advantage. We look forward to seeing you all soon, any questions please do not hesitate to ask me or my team. Marcus Lennox Shearbarn Pool Manager. Hastings Touring Park During our close down period, we have spent time planning on how to improve the Hastings Touring Park experience. We have a brand new system in place which allows you to book the pitch number you want with minimum fuss. If you would like to book now and take advantage of our special offers then please do not hesitate to get in contact with our Reception Team on We look forward to welcoming you soon and wishing you a happy 2016! I would like to take this opportunity to introduce our new team members for Richard and Angie will be starting on the 10th of March as touring wardens and no doubt will be great addition to the team. If you get a chance, please come and visit us at the Touring Park Reception to say hello and meet the new faces.

4 The Shearbarn The Retreat Shop We are making a few changes in the shop this season. Alongside the day to day essentials such as milk, bread, newspapers, confectionery and sandwiches we'll be providing a small bakery section where you can buy a delicious selection of freshly baked breads, fresh croissants, rolls, cakes and pies. We will also be serving hot drinks such as coffee, teas and hot chocolate. The Retreat Owners Offers Owners 10% Drinks Discount Offer I'm sure you all will be pleased to know that we're continuing the Owners 10% drinks discount offer again this season; this will give you all good reason to come and sample our new menu. Owners Advance Booking Discount Owners who book in advance will receive 10% off of the price In preparation for the summer, we have bought a new slush machine, and will continue to serve ice cream which proved to be very popular last season. We will also be running a takeaway pizza service from 1pm until evening. The Shop will open on Friday 25th March at 9.00am. Entertainment We have a great selection of brilliant entertainment acts lined up for this season. Expect to see lots of talented vocalists, bands, disco/karaoke s, and our bingo and quiz nights back by popular demand. We look forward to welcoming you back New Table Booking Policy Please note due to an increase in no shows we ve implemented a half an hour rule. If you arrive half an hour after your allotted reservation time, then we may have given away your table. If you are running late and would like to keep the booking, then please ring us on and we ll happily hold your table for you.

5 Shearbarn Events FRI 4th The Retreat Opening Night The Retreat Bar and Restaurant will re open on Friday 4th of March at 5pm. During opening night, as a welcome back gift, we ll be offering all owners 10% off food. SAT 5th Owners Casino Event The Retreat will be hosting a welcome back Casino Owners Event, if you havn t reserved your tickets yet please call Reception on or call our new direct line to the bar which is Tickets: 5 per head Doors Open: 6:30pm for welcome drinks. SUN 6th Mothers Day Lunch The Retreat will be serving Mother s Day Lunch from 12pm 5pm this mothering Sunday. The 2 course meal consists of a roast lunch, a dessert of your choice and a glass of rose wine for Mum. Prices are for adults and 8.50 for children. SUN 27th Easter Egg Hunt We will be running an Easter Egg Hunt on Easter Sunday starting at the Retreat at 11.00am. We recommended wearing warm clothes and good footwear as there s no telling where the Easter Bunny might be hiding the eggs! For more information on events at Shearbarn ring reception on

6 Subletting Scheme We have an exciting year in store for Sub letters at Kingsdown. You will by now, have been sent or ed the Going Forward 2015/16 leaflet now and therefore have been notified in detail of the changes we are putting into place for this year. We are in the process of installing a new booking platform from a company called 'In site' who have been contracted to make the booking experience a simpler, clearer and faster way to book. Visitors to the site will be engaged from the start increasing conversion rate and therefore more bookings for you. We are also going to be marketing through Social media and SEO and running campaigns on websites like Facebook and Twitter. New Welcome Guide Information We have revamped the information we give to customers in their accommodation, Your Holiday Home Guide will be advising them of everything from how to use the TV, heating and kitchen equipment to local attractions, nearest shops and onsite facilities and entertainment. There is a map of the park and emergency contact numbers. This booklet is available to view at reception and will be placed in each of the units which we sublet. May I on behalf of all the booking and subletting department wish you a very happy and successful season this year and if you need any more information on how you can join our sublet scheme please call reception on

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