RealPresence Media Manager, Software Edition

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1 INSTALLATION GUIDE Software 6.6 May Rev B RealPresence Media Manager, Software Edition Polycom, Inc. 1

2 Copyright 2014, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc America Center Drive San Jose, CA USA Trademarks Polycom, the Polycom logo and the names and marks associated with Polycom products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient's personal use, without the express written permission of Polycom. End User License Agreement By installing, copying, or otherwise using this product, you acknowledge that you have read, understand and agree to be bound by the terms and conditions of the End User License Agreement for this product. Patent Information The accompanying product may be protected by one or more U.S. and foreign patents and/or pending patent applications held by Polycom, Inc. Open Source Software Used in this Product This product may contain open source software. You may receive the open source software from Polycom up to three (3) years after the distribution date of the applicable product or software at a charge not greater than the cost to Polycom of shipping or distributing the software to you. To receive software information, as well as the open source software code used in this product, contact Polycom by at Disclaimer While Polycom uses reasonable efforts to include accurate and up-to-date information in this document, Polycom makes no warranties or representations as to its accuracy. Polycom assumes no liability or responsibility for any typographical or other errors or omissions in the content of this document. Limitation of Liability Polycom and/or its respective suppliers make no representations about the suitability of the information contained in this document for any purpose. Information is provided as is without warranty of any kind and is subject to change without notice. The entire risk arising out of its use remains with the recipient. In no event shall Polycom and/or its respective suppliers be liable for any direct, consequential, incidental, special, punitive or other damages whatsoever (including without limitation, damages for loss of business profits, business interruption, or loss of business information), even if Polycom has been advised of the possibility of such damages. Customer Feedback We are striving to improve our documentation quality and we appreciate your feedback. your opinions and comments to Visit the Polycom Support Center for End User License Agreements, software downloads, product documents, product licenses, troubleshooting tips, service requests, and more. Polycom, Inc. 2

3 Contents About This Guide... 5 Conventions Used in this Guide... 5 Information Elements... 5 Typographic Conventions... 6 Installation Prerequisites... 7 RealPresence Media Manager Software and Server Prerequisites... 8 Get Started... 8 Required Software... 8 RealPresence Media Manager, Software Edition Version 6.6 Hardware Requirements... 9 Virtual Machines Prepare Your Environment for Your RealPresence Media Manager Installation Set Up Web, SQL, and Media Servers Configure Microsoft Windows Server 2012 for Polycom RealPresence Media Manager Software Installation Install Server Roles in Windows Server Install IIS Media Services Disable the Default IIS Website Configure Microsoft SQL Server 2012 for RealPresence Media Manager Software Installation SQL Server 2012 Requirements Preparing to Set Up SQL Server Set Up SQL Server Set Up Microsoft Windows Media Services (WMS) and Internet Information Services (IIS) Requirements for Windows Media Services and IIS Smooth Streaming Use External and Third-party Streaming Servers Windows Media Services (WMS) Enable Roles in Windows Media Services Configure the Windows Media Server s HTTP Streaming Port Create Publishing Points in Windows Media Services Set Authorization Rights for Publishing Points Internet Information Services (IIS) Media Services (Smooth Streaming) Set up Microsoft Expression Encoder 4 Pro Expression Encoder 4 Pro Requirements Enable the Desktop Experience Feature Polycom, Inc. 3

4 Install Expression Encoder 4 Pro Install Polycom RealPresence Media Manager Software Obtain the RealPresence Media Manager License Key Online Activation Offline Activation Install RealPresence Media Manager Software Run the RealPresence Media Manager Installer Set the IP Address, Port, Host Header, and Credentials Install and Launch the RealPresence Media Manager Admin Tool Set RealPresence Media Manager Admin Tool Preferences Encrypt Database Strings Install in RealPresence Media Manager Software Install the Outgoing Service Stop the Service on the Application Server Purge Old Database Records Configure in RealPresence Media Manager Configure SMTP Restart the Service on the Application Server Test Your Installation Configure Reports Configure SQL Server Reporting Services and Reports Connect SSRS in SQL Server 2012 or SQL Server 2008 R2 to RealPresence Media Manager Software Select an Account and Creating a Report Server Create a Report Server Database Configure Anonymous SSRS Access Install Media Manager Reports using the Reports Uploader Upgrade a Previous Version of RealPresence Media Manager Software to Version Prepare Your Environment for Upgrading to Version Upgrade to RealPresence Media Manager 6.6 Software Get Help The Polycom Community Troubleshooting References Move the SQL Database Perform a Factory Restore on RealPresence Media Manager, Appliance Edition Appendix Acceptance Criteria Polycom, Inc. 4

5 About This Guide This installation guide uses a number of conventions that help you to understand information and perform tasks. Conventions Used in this Guide This installation guide contains terms, graphical elements, and a few typographic conventions. Familiarizing yourself with these terms, elements, and conventions will help you successfully perform tasks. Information Elements This guide may include any of the following icons to alert you to important information. Icons Used in this Guide Name Icon Description Note The Note icon highlights information of interest or important information needed to be successful in accomplishing a procedure or to understand a concept. Administrator Tip The Administrator Tip icon highlights techniques, shortcuts, or productivity related tips. Caution Warning Web Info The Caution icon highlights information you need to know to avoid a hazard that could potentially impact device performance, application functionality, or successful feature configuration. The Warning icon highlights an action you must perform (or avoid) to prevent issues that may cause you to lose information or your configuration setup, and/or affect phone or network performance. The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations. Timesaver The Timesaver icon highlights a faster or alternative method for accomplishing a method or operation. Power Tip The Power Tip icon highlights faster, alternative procedures for advanced administrators already familiar with the techniques being discussed. Troubleshooting The Troubleshooting icon highlights information that may help you solve a relevant problem or to refer you to other relevant troubleshooting resources. Polycom, Inc. 5

6 Name Icon Description Settings The Settings icon highlights settings you may need to choose for a specific behavior, to enable a specific feature, or to access customization options. Typographic Conventions A few typographic conventions, listed next, are used in this guide to distinguish types of in-text information. Typographic Conventions Convention Bold Italics Blue Text Courier Description Highlights interface items such as menus, soft keys, file names, and directories. Also used to represent menu selections and text entry to the phone. Used to emphasize text, to show example values or inputs, and to show titles of reference documents available from the Polycom Support Web site and other reference sites. Used for cross references to other sections within this document and for hyperlinks to external sites and documents. Used for code fragments and parameter names. Polycom, Inc. 6

7 Installation Prerequisites This section describes the hardware and software requirements, and prerequisite conditions you need to install Polycom RealPresence Media Manager 6.6 software. This section also provides you with the necessary background information for preparing your server environment for your RealPresence Media Manager software implementation, including lists of prerequisites for installing RealPresence Media Manager with the following Microsoft servers and applications: Windows Server 2012 and Windows Server 2008 R2 Windows SQL Server 2012 and 2008 R2 Windows Media Services Internet Information Services 7.5 (IIS) for Windows Server 2008 R2 installations Internet Information Services 8 (IIS) for Windows Server 2012 installations Polycom, Inc. 7

8 RealPresence Media Manager Software and Server Prerequisites This chapter shows you the prerequisites you need to install RealPresence Media Manager software. Get Started You need to have the following before starting your RealPresence Media Manager installation: IP addresses of all servers, including: Host name or IP address of your SQL Server 2012 or SQL Server 2008 R2 Your SQL Server instance name, if applicable. For example, default instances might be MyServerName or an IP address such as Examples of named instances might be MSSQLINSTANCENAME, MyServerName\MSSQLINSTANCENAME, or \MSSQLINSTANCENAME Admin user names and passwords for all servers, including application servers, media servers, and database servers: SQL Server login with rights to add or edit databases, create logins, and create jobs Your chosen username and password for the default administrator account in RealPresence Media Manager software Your chosen usernames for the primary and reporting databases IP address, port, and host header for the RealPresence Media Manager portal Usernames, if not the default usernames, and passwords for the following SQL database users, that you create during installation: Portal Admin service Reports Outgoing service Firewall rules that you may have created in advance LDAP information if you are using LDAP authentication Required Software You need the following software to complete the installation described in this guide: Polycom RealPresence Media Manager Software Edition, or Hosted Edition, version 6.6 Microsoft Windows Server 2012 (Windows Server 2008 R2 Standard Edition and Enterprise Edition are supported) Microsoft SQL Server 2012 or SQL Server 2008 R2 Polycom, Inc. 8

9 Microsoft Internet Information Services 7.5 for Windows Server 2008 R2 or Microsoft Internet Information Services 8 for Windows Server 2012 Windows Media Services Microsoft.NET Framework v4.5 Microsoft Expression Encoder 4 Pro SP2 Note: Microsoft Client Access Licenses Polycom does not provide Microsoft Server Client Access Licenses (CAL). For more information about CALs visit the Microsoft OEM Partner Center. RealPresence Media Manager, Software Edition Version 6.6 Hardware Requirements You must meet the following minimum hardware requirements for successful installation of RealPresence Media Manager, Software Edition and associated services: RealPresence Media Manager, Software Edition Hardware Requirements Minimum Hardware Processor Memory Local Storage Network Specification Intel Xeon 4-core or comparable 4GB 40GB RAID 1 Partition (OS) 40GB RAID 1 Partition (Apps) 1GB Recommended Hardware Processor Memory Local Storage Shared Storage Specification Intel Xeon 8-core or comparable 8GB 40GB RAID 5 Partition (OS) 20GB RAID 5 Partition (Apps) 40GB iscsi/fc SAN (OS) 20GB iscsi/fc SAN (Apps) Note: Storage Area Network Protocols Servers can be deployed over Internet Small Computer System Interface (iscsi) or Fibre Channel (FC) Storage Area Networks (SAN). Polycom, Inc. 9

10 For RealPresence Media Manager, Software Edition deployments, the database and storage servers must meet the following minimum hardware requirements: Database and Storage Server Hardware Requirements Minimum Hardware Database/Reporting Services Storage/Repository Processor Intel Xeon 4-core or comparable Intel Xeon 2-core or comparable Memory 4GB 4GB Local Storage 40GB RAID 5 Partition (OS) 50GB RAID 5 Partition (Apps, Data) 40GB RAID 10 Partition (OS) 1TB RAID 5 Partition (Apps, Data) Network 1GB 1GB Recommended Hardware Database/Reporting Services Storage/Repository Processor Intel Xeon 8-core or comparable Intel Xeon 6-core or comparable Memory 8GB 8GB Local Storage Shared Storage 40GB RAID 10 Partition (OS) 500GB RAID 10 Partition (Apps, Data) 40GB iscsi /FC SAN (OS) 100GB iscsi /FC SAN (Apps) 40GB RAID 10 Partition (OS) 2TB RAID 10 Partition (Apps, Data) Dedicated iscsi or FC SAN shared repository for WMS/Smooth Streaming/Wowza/Web Content For RealPresence Media Manager, Software Edition deployments, the server roles must meet the following minimum hardware requirements: Server Role Hardware Requirements Minimum Hardware Windows Media Services Smooth Streaming Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable Memory 4GB 4GB Local Storage 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data) 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data) Network 1GB 1GB Recommended Hardware Windows Media Services Smooth Streaming Processor Intel Xeon 4-core or comparable Intel Xeon 4-core or comparable Polycom, Inc. 10

11 Recommended Hardware Windows Media Services Smooth Streaming Memory 8GB 8GB Local Storage Shared Storage 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data) 40GB iscsi /FC SAN (OS) 2TB shared repository (Data) 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data) 40GB iscsi /FC SAN (OS) 2TB shared repository (Data) Database and Storage Server Hardware Requirements Minimum Hardware Web Content Polycom Media Services Agent (MSA) for Thumbnailing and Transcoding Processor Intel Xeon 2-core or comparable Intel Xeon 4-core or comparable Memory 4GB 8GB Local Storage 40GB RAID 1 Partition (OS) 250GB RAID 1 Partition (Data) 40GB RAID 1 Partition (OS) 40GB RAID 1 Partition (Apps, Data) Network 1GB 1GB Recommended Hardware Web Content Polycom Media Services Agent (MSA) for Thumbnailing and Transcoding Processor Intel Xeon 4-core or comparable Intel Xeon 8-core or comparable Memory 8GB 16GB Local Storage Shared Storage 40GB RAID 5 Partition (OS) 1TB RAID 5 Partition (Data) 40GB iscsi /FC SAN (OS) 2TB shared repository (Data) 40GB RAID 5 Partition (OS) 250GB RAID 5 Partition (Apps, Data) 40GB iscsi /FC SAN (OS) 2TB shared repository (Data) Note: 32-bit Operating Systems RealPresence Media Manager 6.6 software does not support 32-bit operating systems. Polycom, Inc. 11

12 Virtual Machines RealPresence Media Manager can be installed on virtual machines (VM) to simplify maintenance, disaster recovery, and expansion. The following table shows the hardware specifications required for installing RealPresence Media Manager software in virtual machine environments. Required Hardware Specifications for Installing RealPresence Media Manager Software on Virtual Machines Concurrent Portal Users 250 Users 500 Users 1000 Users CPU Configuration Dual Intel E Dual Intel E Dual Intel E Number of cores CPU Speed 2.6 GHz 2.6 GHz 2.6 GHz RAM 8 GB 12GB 24GB Network 1 x 1Gb 2 x 1Gb 4 x 1Gb Storage (OS) 50 GB 50 GB 50GB Storage (Data) 250 GB 250 GB 250 GB The following Virtualization platforms are compatible, but because performance is influenced by actual deployment configurations, each environment must be reviewed and certified by Professional Services after installation. You need an existing support contract with a virtualization provider and or the ability to resolve issues that are unique to virtualized environments. Polycom recommends using management systems to govern and report against virtual hosts. Open Source virtualization platforms and non-affiliated internet-based third-party cloud providers are not supported without validation and written authorization from Polycom Global Support Services. Supported Virtualizations VMware Supported Versions Management Product Reference Performance Best Practices Memory Management Network I/O Latency vsphere v5.x vcenter Polycom, Inc. 12

13 Prepare Your Environment for Your RealPresence Media Manager Installation Caution: Install RealPresence Media Manager software only after all Microsoft Servers are Installed If RealPresence Media Manager software will be installed on a single server along with the Application server and/or Media Servers, it is absolutely necessary that all Microsoft server roles are fully installed and functional before installing the Polycom RealPresence Media Manager software. This is the order detailed in this guide. Before installing RealPresence Media Manager software, ensure the following prerequisite conditions are met: All servers and virtual machines must be running Windows Server 2012 or 2008 R2 All servers and virtual machines are running on the same version number of operating system and same level of service pack or hot fix Microsoft SQL Server and IIS are installed and fully functional Microsoft Expression Encoder 4 Pro installed on any transcoding or thumbnailing servers IIS 7.5 (for Windows Server 2008 R2) or IIS 8 (for Windows Server 2012) installed on the application server Windows Server 2012 are installed on the application server before installing RealPresence Media Manager software The Microsoft SQL Server database server and the Media Manager Portal Server are in constant communication and must be on the same LAN, or LAN-Latency equivalent WAN. This guide describes installation of RealPresence Media Manager software and SQL Server 2012 on the same server. Media servers, such as Windows Media Services for Server 2008 R2 installations, are installed and prepared. You can configure media servers after installing Media Manager, but you can more easily verify that the media servers are operational if they are installed at the same time as Media Manager. The Polycom RealPresence Media Manager server must have Internet connectivity to activate the license. If you do not have an Internet connection, or HTTPS access is blocked, you can follow the manual license key activation procedure. This process can take several hours as the key is generated by a support technician. Note: Server Requirements Server requirements may vary depending on planned workload and deployment. The recommendations and procedures described in this guide are general. You may need to customize the configurations to suit the needs of your individual installation. Polycom, Inc. 13

14 Set Up Web, SQL, and Media Servers This section guides you through installing and preparing your server environment for your RealPresence Media Manager software installation. Polycom, Inc. 14

15 Configure Microsoft Windows Server 2012 for Polycom RealPresence Media Manager Software Installation This section shows you how to set up Windows Server 2012 for your RealPresence Media Manager installation. To complete this configuration, first install the following software on the machine you plan to install RealPresence Media Manager software on: Microsoft Windows Server 2012 Microsoft IIS Media Services 4.1 Microsoft Expression Encoder 4 Pro Polycom recommends installing the operating system and application files to the C:/ drive and saving any data to the D:/ drive. Install any hotfixes after installing the operating system. Caution: Install RealPresence Media Manager software only after all Microsoft servers are installed If RealPresence Media Manager will be installed on a single server along with the Application server and/or Media Servers, it is absolutely necessary that all Microsoft server roles are fully installed and functional before installing the Polycom RealPresence Media Manager software. This is the order detailed in this guide. Install Server Roles in Windows Server 2012 First, you need to add server roles for the IIS web server and features such as.net framework in Windows Server The following procedure describes adding roles in a role-based installation using the Add Roles and Features Wizard. To add server roles in Windows Server 2012: 1 In Windows Server 2012, open Server Manager. Polycom, Inc. 15

16 2 In the Server Manager Dashboard, click Add roles and features to open the Add Roles and Features Wizard. 3 In the Add Roles and Features Wizard, on the Before you begin page, verify that your destination server is correct and that you have met the listed prerequisites. Click Next. Polycom, Inc. 16

17 4 Select Role-based or feature-based installation. Click Next. 5 On the Select destination server page, select a destination server from the server pool. Click Next. The destination server displays in the top right corner on all Add Roles and Features Wizard pages. 6 On the Server Roles page, select Web Server (IIS). Polycom, Inc. 17

18 A new dialog will open, prompting you to add required features. Select the Include management tools check box and click Add Features. 7 On the Features page, select the.net Framework 3.5 Features,.NET Framework 4.5 Features, and ASP.NET 4.5 check boxes. Select other features that apply to your installation. Click Next. 8 On the Web Server Role (IIS) page, read the note and click Next. Polycom, Inc. 18

19 9 On the Role Services page, select the Role services from the following list. Click Next. Web Server Common HTTP Features Default Document Directory Browsing HTTP Errors Static Content HTTP Redirection Health and Diagnostics HTTP Logging Performance Static Content Compression Security Request Filtering Basic Authentication Windows Authentication Management Tools IIS Management Console 10 On the Confirmation page, review your configuration settings. Click Export configuration settings to save your settings in an XML file. Polycom, Inc. 19

20 11 Click Install to install the server roles and features. On the Results page, you can monitor the installation progress. You can close the Add Roles and Features Wizard without affecting the installation in progress by clicking Close. Admin Tip: Finishing the Roles Installation You need to restart the destination server in the Windows Server Manager Dashboard to finish the installation. Install IIS Media Services 4.1 You may need to install Microsoft IIS Media Services 4.1 before installing RealPresence Media Manager software. IIS Media Services includes the Smooth Streaming extension, which enables adaptive streaming of media to Microsoft Silverlight and other clients over HTTP. To install IIS Media Services: 1 Download IIS Media Services 4.1 here. Polycom, Inc. 20

21 2 Browse to the downloaded file, Media Services.exe. 3 Right-click the file and select Run as administrator. 4 In the Web Platform Installer 4.5 window, click Install. 5 Accept the license terms by clicking I Accept. Polycom, Inc. 21

22 6 After IIS Media Services 4.1 has successfully installed, click Finish. 7 Unless you want to add additional products, you can close the Web Platform Installer 4.5 window by clicking Exit. Disable the Default IIS Website Disable the default IIS website before installing RealPresence Media Manager software. If you attempt to install RealPresence Media Manager software without disabling the default website, the installation will fail. To disable the default IIS website: 1 Open IIS Manager. In Server Manager, right-click the IIS server and select Internet Information Services Manager (IIS). \ 2 In the Connections panel, select Default Web Site. Polycom, Inc. 22

23 3 In the Manage Website panel, click Stop. Polycom, Inc. 23

24 Configure Microsoft SQL Server 2012 for RealPresence Media Manager Software Installation A compatible Microsoft SQL Server is required for the Polycom RealPresence Media Manager software s database server. This chapter guides you through setting up Microsoft SQL Server 2012 in Windows Server 2012 for your RealPresence Media Manager software installation. SQL Server 2012 Requirements You need to meet the following requirements to configure SQL Server 2012 for RealPresence Media Manager software installation: Windows Server 2008 R2 or Windows Server 2012 SQL Server 2008 R2, SQL Server 2012, SQL Server 2012 Express with Advanced Services, or SQL 2012 Enterprise Edition with Advanced Services is required for the Polycom RealPresence Media Manager software s database server. While Microsoft SQL Server Express with Advanced Services is supported for small deployments such as labs or small departments, Polycom recommends production environments be deployed using Microsoft SQL Server Standard or better. SQL Server login credentials with rights to add or edit databases, create logins, and create jobs Mixed Mode authentication must be enabled on the SQL Server Full Text Search must be enabled on the SQL Server Preparing to Set Up SQL Server 2012 Before you begin setting up SQL Server 2012 for your RealPresence Media Manager software installation, you need to test setup support rules and resolve any failures. To prepare Microsoft SQL Server: 1 Open SQL Server Manager. 2 Click Installation to open the SQL Server Installation Center. Polycom, Inc. 24

25 3 Select New SQL Server stand-alone installation or add features to an existing installation to launch the setup wizard. 4 On the Setup Support Rules page, click Run to scan your system for possible error sources. The page will display the rules and statuses as either Passed or Warning. All failures must be corrected before you proceed with setting up SQL Server. Click Re-run to rerun the test. 5 Once the rules have all passed, click Next and proceed with setup. Polycom, Inc. 25

26 Set Up SQL Server 2012 To set up SQL Server 2012: 1 In the SQL Server 2012 Setup dialog box, on the Feature Selection page, select the Instance Features and Shared Features you wish to install. Feature descriptions and prerequisites are displayed on the right side of the Feature Selection page. 2 Check the Shared feature directory path and change it if necessary. Click Next. 3 On the Instance Configuration page, select Default instance or enter a Named instance, Instance ID, and select the Instance root directory for the instance of SQL Server 2012 you are setting up. Polycom, Inc. 26

27 You need to select Named instance if you have more than one instance of SQL Server installed on the same machine. Click Next. 4 On the Server Configuration page, on the Service Accounts tab, set the Startup Type for each service that will run in this instance of SQL Server The options are: Automatic Manual Disabled Click Next. Polycom, Inc. 27

28 5 On the Database Engine Configuration page, on the Server Configuration tab, select Mixed Mode. Admin Tip: Windows Authentication Mode or Mixed Mode If you select Windows Authentication mode, local users added in the SQL Server 2012 Setup wizard will not be able to log in using the password you enter on the Database Engine Configuration page. Select Mixed Mode to allow local users you add on this page to log in to the server, or access SQL Server 2012 services. Enter the SQL Server 2012 system administrator password. You can add and remove users by clicking Add Current User, Add, and Remove. Click Next. Polycom, Inc. 28

29 6 On the Reporting Services Configuration page, select Install only. Click Next. 7 Click through the Error Reporting and Installation Configuration pages, and then click Install. 8 You can configure Reporting Services in a later step. For more information about configuring Reporting Services, see Configuring SQL Server Reporting Services and Reports. Note: Compatibility Level When configuring Microsoft SQL Server 2012, you must set the compatibility level to 90. For more information about how to set the compatibility level in SQL Server 2012, and compatibility level best practices, visit the SQL Server Compatibility Level page in Microsoft s TechNet Library. Polycom, Inc. 29

30 Set Up Microsoft Windows Media Services (WMS) and Internet Information Services (IIS) Depending on your deployment, you may need to install and configure Windows Media Services and IIS Smooth Streaming; however, they are not compatible with all media servers. Windows Media Services is not supported in Windows Server To support mobile devices with a RealPresence Capture Station Pro, RealPresence Capture Station Portable Pro, or Polycom RSS 4000 appliance and RealPresence Media Manager 6.6 software, you need at least one Microsoft IIS Smooth Streaming Server. This chapter provides a quick outline for configuring Windows Media Services and IIS Smooth Streaming on a single application server in a small production or lab environment. In many larger deployments, the media servers are individual servers. For more information about Windows Media Services and IIS Smooth Streaming, visit Microsoft s support website. Requirements for Windows Media Services and IIS Smooth Streaming You need to meet the following minimum requirements to use Windows Media Services and IIS Smooth Streaming: Windows Server 2008 R2 or Windows Server 2012 (IIS Smooth Streaming only) Windows Media Services is required to support Windows Media Streaming. Windows Server 2008R2 or Windows Server 2012 is required to support Microsoft IIS Smooth Streaming. If you will be using this Windows server with a Media Services Agent (MSA), ensure that Microsoft.NET Framework 4.5 (.NET 4 and 3.5 are supported) is installed. Note: Windows Media Services is not supported in Windows Server 2012 Use External and Third-party Streaming Servers RealPresence Media Manager 6.6 software supports the following external streaming servers for live streaming and on-demand: Windows Media Services 9 Polycom, Inc. 30

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