3M Command Center. Installation and Upgrade Guide

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1 3M Command Center Installation and Upgrade Guide

2 Copyright 3M, All rights reserved., d 3M is a trademark of 3M. Microsoft, Windows, Windows Server, Windows Vista and SQL Server are registered trademarks of Microsoft Corporation in the United States and other countries. All other trademarks are the property of their respective owners. The original instructions in this document were written in U.S. English. All other languages are a translation of the original instructions.

3 Table of Contents Change log... 5 Introduction and setup overview... 6 About this guide... 6 Chapter 1 Pre-installation checklist...7 Chapter 2 Server installation requirements...8 3M Command Center server requirements...8 Operating system... 8 Processor... 8 Memory... 8 Disk space... 8 Database server requirements...9 Disk size... 9 Limitations... 9 Security... 9 Connectivity Application server prerequisites General Windows operating system prerequisites...11 Windows 2008 R2, Windows 2012, and Windows 2012 R2 prerequisites...11 Windows 2003 R2 prerequisites Windows 7 prerequisites Windows Vista prerequisites Installation security requirements Networking requirements Command Center application server network requirements...16 Node requirements Node version requirements M SelfCheck System and 3M Intelligent Return and Sorter System Node Requirements...17 Chapter 3 Installation Procedure Chapter 4 Application quick start guide...21 Chapter 5 Upgrading your Command Center installation...27 Appendix A Troubleshooting Node registration failures Node Disconnected Status Web application is not responding SQL server is not responding Statistics are not updating Network setup

4 Configuring the SelfCheck Help function and Alert Notifier...32 Verify the SelfCheck Configure the Help function Appendix B Installing SQL server Appendix C Backing up your Command Center database M-CIMS database backup best practices...38 Perform full backups daily Perform frequent transaction log backups...38 Backup system databases regularly...38 Practice your recovery Do not store backups on the same host OS...39 Export and purge statistical data that is no longer actively accessed...39 Back up your SQL server database...39 Useful Links Manual backup of 3M-CIMS database using SQL Express 2008 R2, 2012 and Appendix D Command Center migration...41 Move Command Center database to a different SQL server...41 Move Command Center to a different server...41 Appendix E Re-registering, archiving and moving nodes...42 Re-Register nodes Archive and move nodes Appendix F Command Center configuration utility...45 Database User accounts Server Update server name/address Appendix G WCF configuration utility Warranty M Service Information to gather M Service phone numbers M Library Systems Web Site

5 Change log Updated pertinent sections of the guide to reflect the ability to use Windows Server

6 Introduction and setup overview About this guide This guide provides the necessary instructions to install a new instance of the 3M Command Center Software or upgrade a previous installation of the Command Center Software (previously referred to as Central Information Management System (CIMS) or Centralized Stats, Status and Configuration Software for 3M SelfCheck Systems). If upgrading an existing installation, please begin with Chapter 5 Upgrading your Command Center installation. 6

7 Chapter 1 Pre-installation checklist Complete each item on the following checklist prior to beginning the installation. Pre-installation check list. Item Description Server Name Important: Establish the name of the server before you register any nodes (e.g. SelfCheck systems). The default registration process passes the name of the server to the node. The node uses this name for all future communications with the server. For easier installation, ensure that all nodes can ping the name (or IP Address if you are not using DNS resolution) of the server prior to installation. You may need to enable ping (ICMP) on your server. To use a static IP address instead of a resolvable name, refer to Appendix F, which explains how to make this change after installation of the software, but prior to registration of any nodes. Domain If the domain needs to be changed, do so before registering any nodes. The nodes must be able to contact the server on this domain. TCP port 9090 and 80 opened in firewall Use of port 9090 is required for nodes to be able to communicate with the server. Opening of Http port 80 is required for users to launch the web application. If you access the application over Http, open port 443. System prerequisites are installed/enabled Complete the list of prerequisites presented in Chapter 2 Server installation requirements. Enable Command Center on all nodes Ensure that port 8080 (not 9090) is open for communication on the nodes you intend to register with the Command Center server. Also ensure the functionality on each node you intend to register with the Command Center server is enabled. Example: Enable Command Center on the SelfCheck and restart the SelfCheck System before you register the node. Please refer to the node s user guide for more details. Complete (x) 7

8 Chapter 2 Server installation requirements This section lists the installation requirements and prerequisites for the 3M Command Center application. 3M Command Center server requirements Operating system The following operating systems are supported: Windows Server 2012 and Windows Server 2012 R2 64 bit Operating System Windows Server 2008 and Windows Server 2008 R2 32/64 bit Operating System Windows Server 2003 R2 32 bit Operating System Windows 7 Professional/Ultimate 32/64 bit Operating System Windows 7 is limited to 10 web connections, so 3M does not recommended it for installations that span more than five locations. Windows Vista Business (SP2) 32 bit Operating System Windows Vista is limited to 10 web connections, so 3M does not recommended it for installations that span more than five locations. Processor A dual core or better processor is required. Memory 2 GB RAM or better is required. Disk space 20 GB or more available hard disk space is required. Note that this amount is used for the application and application logging. It does not include space required for database storage. 8

9 Database server requirements The following database systems are supported: Microsoft SQL Server 2005 (Express, Standard and Enterprise editions) with service pack 2 and above. Microsoft SQL Server 2008 (Express, Standard and Enterprise editions) with or without Service Packs. Microsoft SQL Server 2008 R2 (Express, Standard and Enterprise editions). Microsoft SQL Server 2012 (Express, Standard and Enterprise editions). Microsoft SQL Server 2014 (Express, Standard and Enterprise editions). Disk size Disk size varies based on the number and type of nodes connected, how long data is stored, and the interval between database backups. If you do not perform backups, transaction logs grow indefinitely on non-express SQL databases. If you do not backup your database, you will eventually run out of disk space. Limitations While planning for your installation, observe the following limitations. SQL Express 2005/2008 is limited to 4GB disk usage, 1GB RAM and 1 Physical Processor RAM and Processor limitations effect performance when compared to non-express installations SQL Express 2008R2, SQL Express 2012 and SQL Express 2014 are limited to 10GB disk usage, 1GB RAM and 1 Physical Processor RAM and Processor limitations effect performance when compared to non-express installations SQL Express is not recommended for long term (2 years or more) use on sites with 25 or more nodes connected. Security Mixed mode authentication (Windows authentication and SQL Server authentication mode) must be available. If an SQL Server is already installed that utilizes only Windows authentication, follow the instructions provided in the following link to switch to mixed mode authentication. 9

10 Connectivity If your SQL Server (2005, 2008, 2008 R2, 2012, or 2014) resides on a server other than your Command Center application (the recommended configuration) server, ensure that it is configured to allow incoming TCP/IP (or TCP/IP and named pipes) connections. The following example illustrates the configuration for SQL Server Application server prerequisites General These prerequisites apply to all Command Center application server installations. The first two are installed by the installation wizard and require no user action. 1. Microsoft.Net 4.0 Framework or later (installed by the installation wizard if not already present). 2. Microsoft Report Viewer control 10.0 (installed by the installation wizard if not already present). 3. Distributed Transaction Coordinator (DTC) service must not be disabled. The service need not be started, but is required to temporarily start the DTC for IIS Virtual directory creation/rollback. The DTC service can be stopped after installation is complete, since it is not required by Command Center. 4. Set CPU, disk and network sleep times to never. 10

11 Windows operating system prerequisites Prerequisites apply to the Command Center installation server. The installation wizard will not proceed until all conditions are met. Once enabled, do not disable these on the Command Center application server. 1. Web Server Role has to be installed (via Server manager, Add Roles) with the following role services (via Server manager, Web Server, Add Role services) Web Server Application Development.Net Extensibility ASP.NET ISAPI Filters ISAP Extensions Common HTTP Features Static Content Default Document Health Diagnostics Http Logging Security Windows Authentication Request Filtering URL Authorization Management Tools ILS Management Compatibility ILS Metabase Compatibility 2. The following features must be present (via Server Manager, Add Features)..NET Framework 3.0 features WCF Activation HTTP Activation Windows 2008 R2, Windows 2012, and Windows 2012 R2 prerequisites Web Server Role must be installed (via Server manager, Add Roles) with the following role services (via Server manager, Web Server, Add Role Services). 11

12 Web Server Application Development.Net Extensibility ASP.NET ISAPI Filters ISAP Extensions Common HTTP Features Static Content Default Document Health Diagnostics Http Logging Security Windows Authentication Request Filtering URL Authorization Management Tools IIS Management Compatibility IIS Metabase Compatibility The following features must be present (via Server Manager, Add Features) Microsoft.NET Framework features WCF Activation HTTP Activation Windows 2003 R2 prerequisites IIS and.net 2.0 must be installed. Also, the following windows components must be enabled/installed (via Control Panel, Add and remove programs, Add/Remove windows components). Application Server ASPNet Internet information services (IIS) World Wide Web service 12

13 Windows 7 prerequisites IIS must be installed. Also, the following windows features must be enabled/installed (via Control Panel, Programs, Programs and Features, Turn Windows Features On/Off). Internet Information Services.Web Management Tools IIS 6 Management Compatibility IIS Metabase and IIS6 Configuration Compatibility World Wide Web Services Application Development Features.Net Extensibility ASP.NET ISAPI Filters ISAP Extensions Common HTTP Features Static Content Default Document Health Diagnostics Http Logging Security Windows Authentication Request Filtering URL Authorization Microsoft.NET Framework Windows Communication Foundation HTTP Activation Windows Vista prerequisites IIS must be installed. Also, the following windows features must be enabled/installed (via Control Panel, Programs and Features, Turn Windows Features On/Off). Internet Information Services.Web Management Tools 13

14 IIS 6 Management Compatibility IIS Metabase and IIS6 Configuration Compatibility World Wide Web Services Application Development Features.Net Extensibility ASP.NET ISAPI Filters ISAP Extensions Common HTTP Features Static Content Default Document Health Diagnostics Http Logging Security Windows Authentication Request Filtering URL Authorization Microsoft.NET Framework 3.0 Windows Communication Foundation HTTP Activation Installation security requirements The user installing the Command Center application must have the following privileges: Administrative privileges on the Command Center server. One of the following for the SQL Server Installation Administrative privileges to the SQL Server for the Windows account used to install the software. An SQL Server User ID and password with administrator rights. This is required to create a database on the specified SQL Server during installation. 14

15 Networking requirements Prior to installing the Command Center software, ensure that each of the following items has been addressed. This should minimize post installation issues you may encounter while attempting to register nodes or obtain status calls from nodes. Server network information (e.g. DNS, WINS, static IP) established at each node that will be connected. Network connectivity at each node has been tested. Use a ping test to ensure network connectivity at the nodes. Ping (called ICMP in most firewall applications) must be enabled on the Command Center server. In most cases, testing a ping from each physical location is adequate to ensure that nodes can be registered with the server. Some examples are shown below: Static IP test ping Hostname DNS test ping ServerName Fully qualified DNS test ping ServerName.yourlibrary.org 15

16 Command Center application server network requirements The following requirements apply to the server used to run the Command Center application. Must use a fixed addressing mechanism. One option is to assign the server a fixed IP address. A better option is to establish a DNS server name. Note that using dynamic IP addresses for the Command Center server is not permitted. If the server uses the Windows Firewall, ports 9090 and 80 (and 443 if using HTTPS) must be open to incoming traffic. An example of opening port 9090 TCP communication on the default windows firewall is shown at right. Note: The installation attempts to open these ports, but opening them prior to installation is required if a firewall other than the default Windows Firewall is used. Node requirements Enabling a node to communicate with the Command Center server varies based on node type. The following is a list of supported nodes and instructions for establishing communication with the Command Center server. Node version requirements 3M SelfCheck System version 4.10 or higher is required for Command Center connectivity. 3M SelfCheck System version 4.50 or higher is required for full access to all licensed Command Center features for 3M SelfCheck Systems. Instructions for connecting a 3M SelfCheck system are provided later in this guide. 3M Intelligent Return and Sorter System version 2.0 or higher is required for Command Center connectivity. Instructions for connecting a 3M Intelligent Return and Sorter System are provided later in this guide. 3M Detection System Model 9100 version 1.0 or higher is required for Command Center connectivity. Please refer to the 3M Detection System Model 9100 product documentation for details on connecting to the Command Center server. Note that Command Center software must be installed prior to installation of the 3M Detection System Model 9100 software. 16

17 3M SelfCheck System and 3M Intelligent Return and Sorter System Node Requirements Refer to the most recent documentation for the node to resolve any discrepancies with information provided in this guide. 1. If the node uses a firewall, ensure that port 8080 is open. Port 8080 is used for incoming TCP communication requests from the 3M Command Center server. 2. Use a web browser to open the administration software application for the node, then access the Network tab. e.g. 3M SelfCheck System Manager or PCName>/SelfCheck 3. Scroll down to the following setting and check the Enabled box. Save the change by clicking Save Changes. 4. Restart the node application. After the system restart, the node will be ready for communications with a 3M Command Center server. 17

18 Chapter 3 Installation Procedure If you are performing an upgrade, refer to Chapter 5 Upgrading your Command Center installation. Complete the following procedure to install the 3M Command Center software. 1. Run Setup.exe from the installation disk. If you do not have.net 4.0 and/or Microsoft Report Viewer installed, the InstallShield Wizard window appears. Click Install to begin installation of the prerequisites. If other prerequisites have not yet been installed or not running on your system, warning messages may appear. You must resolve each prerequisite prior to installation of the 3M Command Center software. Record the indicated required settings (or keep the display active while you establish the required settings), then click OK to abort the installation so you can address any prerequisites. For more information on Command Center server prerequisites, refer to Chapter 2 Server installation requirements in this guide. 18

19 2. If all prerequisites have been met, the 3M Command Center InstallShield Wizard Welcome window appears. Click Next. 3. The license agreement appears. You must accept the license agreement to continue. Select the appropriate option, then click Next. 19

20 4. The Customer Information window appears. Enter your User Name and Company Name, then click Next. 5. The Database Server window appears. This information is used by the installer to create the 3M-CIMS database, and to run SQL scripts. The installer must have the proper rights (Windows Authentication) on the SQL Server, or should use an SQL server authentication Login ID that has appropriate rights, to create the database and run the SQL scripts. Note: Even though the image shows Windows authentication as the choice, you can use SQL Server authentication if you have an SQL Server user id that has administrator rights. If you experience issues with the installation or connection to the SQL Server, please ensure you have selected the correct database server and have the appropriate permissions entered. If these are correct and you still have issues, please review the Minimum Database Server Requirements in Chapter 1, or contact your Database Administrator. Enter the SQL Server information, then click Next. 6. The Ready to Install the Program window appears. Click Install to begin the installation process. 20

21 Chapter 4 Application quick start guide Access the web application using the following URL. Note: If local on the 3M Command Center computer, you can access the web application at If using a static IP to identify the server, replace server-name with the IP address. If using DNS, depending on you network configuration, you may be able to use the server name (e.g. 3MCommandCenter), or you may need a fully qualified DNS name (e.g. 3MCommandCenter.yourlibrary.org) to connect. Note: All screens include context sensitive help. Click Help (in the upper right hand corner of the window) to access help. Complete the following steps. 1. Logon to the system using the following user ID and password. User id: superadmin Password: 3msuper# Note: The superadmin user has the capability to modify other system user's sensitive information, such as passwords. This profile should only be used by a system administrator. Please take steps to secure the superadmin login information. 2. Once logged in, you will be prompted to change your password. You can type the same password as the new password if desired. Default length for passwords is 6 characters, which must include at least one non-alphanumeric character # $ % ^ & *). 3. When prompted, apply your 3M Command Center software license. a) Select Administration, then Server configuration, then Server license. b) Locate your license file on the installation disk you received from 3M. If you do not have a 3M Command Center software license, please contact 3M. c) Click Apply License. After the information is successfully saved, the licensed features and nodes appear. 21

22 4. Configure the server. Configuring the server enables Command Center to send password resets to users. a) Select Administration, then Server configuration. The Server Configuration window appears. b) Update the Mail Server Settings as appropriate for your location. Use Sleep Time to prevent the system from sending status s during scheduled system downtime (i.e., systems are turned off after library closes, daily ILS downtime, etc.). c) Under Web UI Settings, if desired, you may upload a new image to create a custom header for each page. 5. Configure the address for the superadmin user. This is the address a password reset will be sent to. a) Select Administration, then Manage Users, then Edit user. b) Under User Name, select superadmin. 22

23 c) Change the address to your own address, then click Save. 6. Add locations. Locations establish the layout of your library network. a) Select Administration, then Manage locations. b) Select 3M CIMS Customer, then change the Location Name and Description for the top parent level of your library system. c) Click Save. d) Select Add a new location. e) Add a location by entering a Parent location, Location Name and an optional Description for each location, then click Add. f) Add additional locations to build an appropriate hierarchy for the library network by clicking Click Here after each location is added. 23

24 7. Register nodes (new devices). Nodes consist of SelfChecks, IRSs, Model 9100 Detection Systems, or a network device. a) Select Administration, then Manage nodes, then Register new node. b) Enter the Node name, Network address, Location and Node type, then click Register. Note: After registering a new system node, it may take a few minutes to a few days to copy all the statistics, depending on the amount of statistical history on your system. Note: If you prefer not to wait for automated synchronization of a node, synchronize the node manually. Select Statistics, then Statistics collection status, then Manual statistics sync. The Request Statistics Data Synchronization window appears. Select a location/node, Node type, and Sync Start Date are required fields. Specify appropriate values for the synchronization, then click Send Sync Request. c) Add nodes until all devices are registered in the software. 8. Create required roles. Roles allow a system administrator to control user access to software features. a) Select Administration, then Manage roles. b) Enter a new role under Add a new role, then click Add. 24

25 c) Once a role appears on the role list, click on the role to access a list of features available for the role and to configure the role. d) When you have finished configuring each role, click Save. 9. Add users. a) Select Administration, then Manage users, then Add new user. b) Enter the appropriate information for a new user, then click Save. 25

26 10. Set up links on the Home page. a) Select My Profile, then My links. b) The My Links window appears. Click Add a new link. c) Enter a Name and Url for the new line, then click Add link. 26

27 Chapter 5 Upgrading your Command Center installation Prepare for your upgrade by creating a backup of the 3M-CIMS SQL server database. See Appendix C of this guide for more information on Database backups. WARNING! Failure to back up the 3M-CIMS database prior to an upgrade can result in a loss of data if the installation is unexpectedly disrupted (loss of power, connectivity, OS restart, etc.). It is highly recommended that you first back up your current 3M-CIMS database prior to proceeding with the installation of the Command Center software. Complete the following steps to upgrade the 3M Command Center software. 1. Run Setup.exe from the installation disk. If you do not have.net 4.0 and/or Microsoft Report Viewer installed, the InstallShield Wizard window appears with a list of requirements. 2. Click Install to begin the installation of any prerequisites. For more information on Command Center server prerequisites, refer to Chapter 2 Server installation requirements in this guide. If all prerequisites are met, the InstallShield Wizard welcome window appears. 3. If you have created a backup of your 3MCIMS SQL Server database, click Yes. The 3M Command Center InstallShield Wizard Welcome window appears. 27

28 4. Click Next. The license agreement appears. 5. You must accept the license agreement to continue. Select the appropriate option, then click Next. The Customer Information window appears. 6. Enter your User Name and Company Name, then click Next. 28

29 The Choose Destination Location window appears. 7. To change the location of the installation, click Change. When you are satisfied with the location for the installation, click Next. The Database Server window appears. This information is used by the installer to run SQL upgrade scripts. The installer must have the proper rights (Windows Authentication) on the SQL Server, or should use a SQL server authentication Login ID that has appropriate rights to run the SQL scripts. Note: Even though the image shows Windows authentication as the choice, you can use SQL Server authentication if you have an SQL Server user id with administrator rights. WARNING! Ensure that you specify the same instance of SQL Server that contains the 3M-CIMS database you wish to upgrade. If you experience issues with the installation or connection to the SQL Server, please ensure you have selected the correct database server and have the appropriate permissions entered. If these are correct and you still have issues, contact your Database Administrator. 8. Enter the SQL Server information, then click Next. The Ready to Install the Program window appears. 9. Click Install to begin the installation process. 29

30 Appendix A Troubleshooting Node registration failures If you receive an Unable/Failed To Register The Node error while registering a node, complete the following steps. 1. Review the Networking Requirements in this guide (see Chapter 2 Server installation requirements). 2. Review the Node Requirements in this guide (see Chapter 2 Server installation requirements). 3. Ping the server from the node (the server must allow pinging for this test to work). 4. Restart the node s application and attempt to register the node again. Node Disconnected Status If a node is disconnected, check the following. 1. Ensure that the node is powered on and the node application (e.g. SelfCheck system) is running. 2. Ensure that TCP port 9090 is open for network traffic on the 3M Command Center server. 3. Ping the server from the node (the server must allow pinging for this test to work). 4. If the node is on a different subnet and not in the same domain as the 3M Command Center server, ensure that the WINS setting on the node has a WINS server name (this is located in the same directory as your route table). This allows the node to perform name resolution for the 3M Command Center server using the WINS server. Note that this is not an issue if all nodes exist on the same domain as the server, or if you are using static IP addresses. 5. Restart the node s application (not the PC) to see if this resolves the communication issue. 6. If the node s IP address has changed, or the node s host PC has been replaced, see Appendix E Reregistering, archiving and moving nodes. Web application is not responding If the web application fails to respond, complete the following steps. 1. Ensure that IIS is running on the Command Center server. 2. Ensure that TCP Port 80 or 443 (if you are using SSL) is open and not being blocked by a firewall on the Command Center server. 3. Review the Application Server Prerequisites in this guide and ensure that each has been met (see Chapter 2 Server installation requirements. 30

31 SQL server is not responding If the SQL Server is not responding, complete the following steps. 1. Ensure the SQL Server Service is started on the database server. 2. Review the Minimum Database Server Requirements (see Chapter 2 Server installation requirements) and ensure that each has been met. 3. If this is a new SQL Server installation, review the steps for Installing an SQL Server (Appendix B Installing SQL server). 4. Ensure the transaction log is not full. The transaction log can be full on SQL Server installations where regular backups are not being performed. For more information, refer to Appendix C Backing up your Command Center database. Statistics are not updating If statistics are not updating, complete the following steps. 1. Check the status of the Statistics collection in the Command Center application. If the collection status is green, it may be behind in statistics collection (usually the case when a new node with a significant amount of historical data is first added). 2. Check the connectivity between the node and the server. Ping the node from the server (the node must allow ICMP traffic for this to work). 3. Ping the server from the node (the server must allow ICMP traffic for this test to work). Network setup When SelfCheck and Command Center are connected via a switch without DHCP, you must ensure that the DNS address used for each machine is NOT set to the ip address of the switch. 31

32 Configuring the SelfCheck Help function and Alert Notifier For installations that include 9100, SelfCheck 4.7 and Command Center 1.20 components, complete the following procedures to configure the SelfCheck Help feature to work with Command Center. These procedures assume that the 3M SelfCheck is successfully registered as a node within Command Center. Verify the SelfCheck Ensure that the SelfCheck is registered. 1. Log into the SelfCheck System Manager. 2. Select the Support tab. 3. Each SelfCheck must be accounted for, and each must have a unique name. Verify this using the System name (under Your System). 32

33 4. While in the SelfCheck System Manager, select the Workflow tab. 5. Ensure that Enable Help Request (under Basic Settings) is selected. 33

34 Configure the Help function Complete the following procedure to configure the SelfCheck Help feature to work with Command Center. 1. From the staff machine where you want the alert notifications to appear, remotely log into the SelfCheck System Manager using a web browser and the following ip address. xxx.xx.xxx.xxx represents the ip address of your SelfCheck. 2. Log in using the administrative password advanced (you may be prompted to input the password a second time). 3. Select the Workflow tab. 4. Click Download Alert Application (next to Enable Help Request, under Basic Settings). The most recent version of the alert notifier software will download to the staff system you are working from. 5. Once the download is complete, the 3M Alert Notifications window appears. Click Install. 6. After the installation is complete, the save option appears. In the User ID field, enter: superadmin,x,y,z Note: X,Y,Z represent the various SelfChecks in your installation. Each SelfCheck must be accounted for, and each must have a unique name. 7. If you are satisfied that your entry is correct, click Save. 8. Test the Help function. 34

35 Appendix B Installing SQL server For small installations (25 SelfCheck nodes or less) you can use SQL Express as your database server. Currently, SQL Express 2014, 32- and 64-bit, is located on your Command Center server installation disc. Complete the following procedure to install SQL Express for use with Command Center. These instructions are also useful as reference material if installing other supported versions of SQL Server. 1. Run en_sql_server_2014_express_x86_and_x64_exe_ exe from the Command Center installation disk. 2. If you do not have an installation disk, download the software from the Microsoft website. Select the first option of New SQL Server stand-alone installation. 35

36 3. Enable the features outlined in the example. If you wish to change the installation directory, click Specify a Named instance and Instance ID for the SQL Server. 36

37 5. Specify Service Accounts as shown in the example. If you are unsure of any values, use the defaults Microsoft provides and ensure the services startup type is set to Automatic. 6. It is important that you: Select Mixed Mode authentication. Enter a password for the server administrator account. Specify any additional users that may need administrative access to the database. If you are the current user and you will be installing Command Center, you may want to select Add Current User. 37

38 Appendix C Backing up your Command Center database The Command Center server does not automatically back up your database. Backing up your database prevents the loss of information, and also potentially a time consuming reconfiguration. All node, location, user management and user preference information is stored in the database. In addition, all statistical information collected from nodes is stored in the database. Although you may be able to recover historical data from some of the nodes, you may not be able to recover all of the data from the nodes. Backing up the Command Center database regularly helps minimize potential loss due to hardware failure, software failure, or mistakes that may inadvertently delete or change information. Follow this list of best practices when backing up your Command Center database. (If you already have a database backup strategy that is working for you, we encourage you to continue following it and use this information to supplement that strategy.) 3M-CIMS database backup best practices If the 3M-CIMS database resides on an SQL Server where other databases exist, these best practices should be viewed as minimum recommendations used in conjunction with what you may already be doing. Perform full backups daily Full backups of the 3MCIMS database take the longest. Schedule these backups when the system is not in use. As your database grows, the time required to fully backup your database will also grow. Monitor the amount of time backups take to ensure that your backup schedule does not encroach on periods of time when the application needs to be available. The process for backing up the databases varies for different versions of SQL Server. Perform frequent transaction log backups The transaction log contains the most recent activity. Backing up the transaction log allows for recovery at specific time points. Backing up the transaction log also truncates the log file and prevents it from becoming full or using large amounts of disk space. The process for backing up the transaction log file varies for different versions of SQL Server. Backup system databases regularly SQL Server system databases (master, model, msdb) contain system configuration information. This information is required if a full system recovery situation is necessary. Practice your recovery Practice your recovery to help you identify and resolve potential issues with your database backup strategy. It also helps optimize the amount of time it may take to recover your system. 38

39 Do not store backups on the same host OS Storing database backups (data and transaction log files) on the same system that hosts the database server is not recommended. Store the backups in an alternate location. The alternate location should also be backed up regularly. Export and purge statistical data that is no longer actively accessed Command Center provides the ability to export data (currently in PDF, Excel and Word formats). Export information that is no longer actively used and store it in a location that is backed up regularly. Consider purging this information from the database after it has been exported. Purging statistical information is a Command Center feature (refer to the online help for more information). Purging data reduces the size of the 3MCIMS database and speeds up database backups. Note that exported statistics in one of these formats cannot be imported back into the system. Do not use this process as your database backup process. Back up your SQL server database There are many ways to backup Microsoft SQL Server databases. 3M encourages you to research alternatives and find the process or tool that works best for you and the backup strategy you choose. To help you be successful, we provide example steps to manually back up the 3M-CIMS database when using SQL Express 2008 R2. 3M highly recommends automating and testing this process. Useful Links The following links are provided by Microsoft. Backing Up and Restoring Databases in SQL Server - SQL Server 2012 and SQL Server SQL Server 2008 R2 SQL Server SQL Server How to back up a database using SQL Server Management Studio - SQL Server 2008 R2 SQL Server SQL Server

40 How to back up a database using Transact SQL - SQL Server 2008 R2 SQL Server SQL Server Manual backup of 3M-CIMS database using SQL Express 2008 R2, 2012 and 2014 Complete the following procedure to manually backup your database. 1. Open SQL Server Management Studio and connect to the SQL Server Express instance. 2. Open the Databases node on the tree in the left pane. 3. Right click the 3M-CIMS database to access the context menu. 4. Click Tasks, then Backup menu option. Record the backup location and file name. 5. Click OK to perform the backup. 6. Copy the backup file to a network location, or to a removable media (ex. flash drive). 40

41 Appendix D Command Center migration Move Command Center database to a different SQL server Complete the following procedure. 1. Ensure that mixed mode authentication is enabled on the new SQL server. 2. Add an SQL Server login with the name 3MCIMSUser and a password of your choice. 3. Detach the 3M-CIMS database from the old SQL Server. You may encounter difficulty detaching the database when the application is still connected to the 3MCIMS database. In this case, stop the Command Center service and IIS service on your server, then try the detach operation again. Make sure you start the IIS service once you are done detaching the database. 4. Copy the 3M-CIMS.mdf file over to the data folder of the new SQL server. 5. Attach the 3M-CIMS.mdf file as the 3M-CIMS database on the new SQL server. 6. Delete the 3MCIMSUser under the 3M-CIMS database users (not the one that you created in Step 2). 7. Open up the user mapping dialog (right click Properties, then User mapping) for the 3MCIMSUser you created, and map it to 3M-CIMS database and the 3MCIMSAppRole database role. 8. Access the Command Center configuration utility (see Appendix F) and change the database connection information (server and user id/password), then save the changes. Restart the service when you are asked for a confirmation during the save (or you will have to do it manually). Move Command Center to a different server Complete the following procedure. 1. If needed, record the SQL server instance name using the Command Center configuration utility (see Appendix F). 2. Uninstall Command Center on the old server. 3. Install Command Center on the new server. Ensure that you provide the same SQL server instance for the new installation. 4. Open the Command Center configuration utility and click the Server tab. Change the Server name to the new server and save the change. This name is used by the nodes (SelfCheck, IRSS, Detection System, etc.) to connect to the server and send status information. 5. Restart the service when asked for a confirmation during the save (or you will have to do it manually). 6. Click Publish Server address to nodes on the server tab. 7. Select the Publish Server address option, then click Publish server address. The system attempts to propagate the name change to all nodes. 41

42 Appendix E Re-registering, archiving and moving nodes Re-Register nodes Re-registration of nodes is typically required for disaster recovery purposes. It can also be required to discover new services hosted by a node after a software update. Re-registration of a node sends a registration request to the node. Once the re-registration completes, the node should be online and any statistics not collected during the outage should start to re-synchronize with the Command Center database. Complete the following procedure to re-register a node. 1. Log into Command Center with the appropriate mode management access level. 2. Locate the node in Node Management Explorer. 3. Update node registration information as appropriate. 4. Click Update Node Registration. 42

43 Archive and move nodes Archiving a node saves its history in the Command Center database. When nodes are archived, they retain their statistics history in the database, but cease to collect or update additional information. Once a node is archived it is no longer visible on any system interface, except for report selection and Node Management interfaces. Archived nodes can be deleted, enabled or renamed. Archiving a node is a prerequisite to moving a node. Permanently moving a node from one location to another requires archiving the node s information in its current location, then reestablishing the node in a new location. Nodes are typically archived prior to being retired, or permanently moved to a new location if you want to retain the node usage history. A node can be moved to transition the node to a new location without removing the node s local history (statistics). Archiving/Moving is not recommended for temporarily moving a node. Note that once a node is moved, it cannot return to its original location unless it is identified differently from its archive at that location. In order to avoid double counting data, purge the node s statistical history as well. Complete the following procedure to archive and move a node. 1. Log into Command Center with the appropriate node management access level. 2. Locate the node in Node Management Explorer. 3. Click Archive. 4. When prompted, confirm the archive. If you only want to archive the node, stop here. If you want to now move the archived node, complete the following steps. 43

44 5. Locate the archived node in Node Management Explorer. 6. Click Move. 7. Complete the registration information for the node at its new location, then click Register. Once a node has been moved, all new statistics collected by the node are associated with the new location. 44

45 Appendix F Command Center configuration utility The Command Center configuration utility is installed locally on the Command Center server. Access the application on your Command Center server by clicking Start, All Programs, 3M, then Command Center. The application is arranged into three tabs. Database User Accounts Server Database The Database tab is intended for the following tasks. Migrating the Command Center database to another SQL server instance (see Appendix D for more information). Updating SQL server login information. Testing the connection to your SQL server database. 45

46 User accounts The User Accounts tab is intended for the following tasks. If you forget your superadmin account password and do not know the address for it, use the configuration utility to change the address and password of the superadmin account. To adjust the Password Policy for user accounts. 46

47 Server The Server tab is intended for the following administrative tasks. Updating the Command Center server name and address. To specify a Load Balance configuration. For more details on Load Balancing considerations and support, please contact 3M. 47

48 Update server name/address Complete the following procedure to update the Command Center server name and address. 1. Access the Command Center configuration utility, then click the Server tab. 2. Change the Server name and save the change. The Server name is the name used by the nodes (SelfCheck, IRSS, Detection System, etc.) to connect to the server and send status information. 3. Restart the service when asked for a confirmation during the save (otherwise you will have to do it manually). 4. Click Publish Server address to nodes (on the Server tab). 5. Select Publish Server address, then select either Single Node or All active registered nodes. 6. Click Publish server address. This attempts to propagate the name change to all nodes, or to the single node selected in the Select node list. The results are displayed in new window. 48

49 Appendix G WCF configuration utility Command Center version requires that the WCF Configuration Utility be executed prior to communicating with the following 3M Library Systems products: SelfCheck 4.7 and earlier (Phoenix-based code) 3M Intelligent Return and Sorter System, version and earlier (Phoenix-based code) 9100 Detection System, version The WCF Configuration Utility is found on the installation CD in the WCF Config Patcher directory. Run the utility on the respective SelfCheck system or 3M Intelligent Return and Sorter System. For the 9100 Detection System, the utility must be executed on the server where the 9100 Detection System and Command Center software reside. Note: If there is not a version of the 9100 Detection System running on the Command Center server, there is no need to execute the WCF Configuration Utility on the Command Center server. To run the WCF Configuration Utility: 1. Copy the files in WCF Config Patcher to a local drive on the target computer. Note: The WCF Configuration Utility creates a log file in the same directory as the utility executable. If the application is run from a CD, no log file is created. 2. Run the WCF Configuration Utility program. Select LibrarySystems.CIMS.WCFConfigPatcher.exe. A DOS window appears showing the program status. When the program completes, the DOS window closes. The log file resides in the same directory as the WCF Configuration Utility program, and indicates whether the respective applications were successfully patched. 49

50 Warranty 3M Library Systems 3M Center, Building 225-4N-14 St. Paul, MN Ver

51 3M Service Information to gather Before you call, please have the following information available: Name, address, and telephone number of your facility Model number(s) of equipment you are calling about and, if applicable, other equipment installed Your question(s), or if applicable, a description of the problem or issue you want addressed 3M Service phone numbers For questions regarding your system, call one of the following numbers. In the United States In Canada In other countries English Français Call your local 3M office. 3M Library Systems Web Site The 3M Library Systems Web site can be located at For additional information in the United States about 3M Library Systems, go to 51

52 3M Library Systems 3M Center, Building 225-4N-14 St. Paul, MN

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