Call Recording. Imagicle. Never miss a word. Imagicle. ApplicationSuite. for Cisco UC

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Meghan Blankenship
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1 ApplicationSuite for Cisco UC Never miss a word. Copyright spa Brands cited must and will be considered as registered brands property of their respective owners.

2 Record and archive your calls easily. is s new solution for centralized call recording for Cisco UC platforms. It s easy to use, reliable, flexible and at the right price, dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls. It offers two recording modes: Always On, where every single call is automatically recorded with no user intervention, and On Demand, for only those conversations that need to be recorded. can be integrated with Cisco platforms in three ways, making it perfect for e-cloud hosted environments as well. for CISCO UC Designed for your Cisco Communications Manager, BE6K-7K, HCS. 1 ApplicationSuite

3 Six good reasons to love. find out more about Always On. Automatically record every incoming and outgoing call (with any filter you wish) on a line/location with no need for any intervention. On Demand. Record only when you need to, via conference, with a special key on your IP phone and via Jabber Desktop (available summer 2015). Easy to use. No training is needed to record calls or to play them back on your phone or on our simple app. In your office or on the go. Lets you record calls from different locations using your PIN (Free Seating) and even calls received on mobile phones. Automatic archiving. Automatically save and index your encrypted recordings on the local server or on an external NAS (unencrypted). Made for Cisco. Uses Cisco Built-In Bridge technologies on IP telephones, Network-Based Recording of Voice Gateways and conference calls. ApplicationSuite 2

4 There are moments you don t want to miss. Record them. Whether your organization needs to record every call for legal reasons (emergency services, telephone orders, etc.), or you want to give your employees the option of recording important calls, or to be able to play back a new sales person or operator s call for training purposes, is the solution for you. Flexible enough to adapt to any scenario, reliable and secure as required for your calls, easy to use and available to every one of your employees. ApplicationSuite 3

5 Easy, convenient and confidential. REC If you need to record every call you receive on a specific line or extension, even if forwarded to your cell phone, you don t need to do a thing. It s all automatic. However, if you want to be able to decide which calls to record, it s as easy as pressing a button on your phone, or an icon in the new Gadget for Jabber (available Summer 2015). Your calls will be encrypted and only you will be able to play them back (in addition to the supervisor and administrator, if authorized). Even outside the office. also lets you record conversations when you re not at your desk. With free seating mode, you can record a conversation by activating a conference from a different location, entering your PIN. If you need to record company calls intended for colleagues who answer from their cell phone or a phone not on the network, such as for an on-call service, you can do it automatically in Network- Based Recording mode. ApplicationSuite 4

6 Play back whenever you want. offers you a free, simple client application that, once you ve entered your credentials, lets you search and play back your calls saved and encrypted on the server, at any time. If you need to play back the latest recording, you can also do it directly from your phone. Save and archive. To make searches fast and easy, all recorded phone calls are saved and indexed locally on the server, using the Microsoft SQL Server database in the ApplicationSuite. You can organize your list by date, tenant-group, agent, extension, etc., and search for any field. Every call is encrypted and password protected, so that only authorized people can play them back using the Search&Play application. If you want, you can also automatically export them (unencrypted) to an external NSA. Every minute of recording requires about 300 KB. You will only need a 500 GB disk to save up to 300,000 calls of 5 minutes each, or about a year s worth of recordings for 20 agents. This call will be recorded.... offers you a variety of options to inform callers that their call is about to be recorded, depending on the recording method chosen. For On Demand service, based on a telephone conference, the system can automatically play personalized messages. In the other modes, the system can automatically send a standard tone at the beginning (and during) recording, and can also add an automatic personalized message at the beginning of each incoming call, using announcements from Queue Manager Enteprise. ApplicationSuite 5

7 Gadget for Jabber. Tutto ciò che manca al tuo Cisco Jabber. Find out the other Gadgets. Billing Exclusive Search & Play gadget inside Cisco Jabber Desktop. Lets you search and play back your calls saved and encrypted on the server, at any time. You can organize your registrations by date, tenant-group, agent, extension, etc., and search for any field. Available for free with. Fax Contact WORKING WITH JABBER for Everyone FULL EDITION FOR WinDOWS Expense Management Phone Lock ApplicationSuite 6

8 MAIN FEATURES Deployment Scalability Provisioning High Availability IMAGICLE CALL RECORDING rel. Spring 2016 This product is an add-on of the ApplicationSuite that can be installed on the same server/virtual machine and share the same user s database, for a seamless experience and ease of configuration and management. Up to 90 channels per instance (physical or virtual). Unlimited u sers. Multiple instances supported. Manual or automatic from CuCM via AXL or Microsoft AD, LDAP/OpenLDAP systems and CSV files. Active Hot Standby, either on same DC or different DC (Disaster Recovery). SUITE (included) System alarms User experience Recording scope Mobile Enterprise recording Search & Play Via and SNMP. Always-on recording without any user intervention. On-demand recording, activated using a softkey or through a phone conference. Incoming/outgoing calls, with optional recording filtering (i.e. only incoming or only external calls). External mobile phones recording using network-based recording. Embedded web interface in ApplicationSuite. Gadget for Jabber Archiving Protocols and codecs Multi-tenant / shared instance support Multi cluster support Rec, search & play. Local: 300 KB per recording minute (1 year of recordings for 20 agents with 500 GB disk space), and/or on NAS. Local recordings can be encrypted for security reasons. G711-G729 Yes, by associating tenant info with recording enabled users and providing tenant supervision privileges for search and play across all tenant users. Yes, with non-overlapping dialing plan and same UC System version across the clusters. Languages sales@imagicle.com T

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IP Fax Server. Stone Fax. Fax virtualization has never been easier. Imagicle ApplicationSuite. cross platform Imagicle ApplicationSuite for Cisco UC cross platform for Skype for business Stone Fax IP Fax Server Fax virtualization has never been easier. Copyright Imagicle spa 2010-2015. Brands cited must and will