What s New in LANDESK Service Desk Version 7.8. Abstract

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "What s New in LANDESK Service Desk Version 7.8. Abstract"

Transcription

1 What s New in LANDESK Service Desk Version 7.8 Abstract This document highlights the new features and enhancements introduced in versions 7.8 of LANDESK Service Desk. Document Creation: December, Service Desk 7.8 GA: January

2 This document contains information, which is the confidential information and/or proprietary property of LANDESK Software, Inc. and its affiliates (referred to collectively as LANDESK ), and may not be disclosed or copied without prior written consent of LANDESK. To the maximum extent permitted under applicable law, LANDESK assumes no liability whatsoever, and disclaims any express or implied warranty, relating to the sale and/or use of LANDESK products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right, without limiting the rights under copyright. LANDESK retains the right to make changes to this document or related product specifications and descriptions, at any time, without notice. LANDESK makes no warranty for the use of this document and assumes no responsibility for any errors that can appear in the document nor does it make a commitment to update the information contained herein. For the most current product information, please visit Copyright 2014, LANDESK Software, Inc. and its affiliates. All rights reserved. LANDESK and its logos are registered trademarks or trademarks of LANDESK Software, Inc. and its affiliates in the United States and/or other countries. Other brands and names may be claimed as the property of others. 2 What s New in LANDESK Service Desk Version 7.8

3 Table of Contents Introduction...5 Introducing LANDESK s BridgeIT Platform...5 LANDESK Workspaces in the BridgeIT Platform... 6 For Service Desk 7.8 customers: should I use BridgeIT?... 7 Desktop Management Enhancements...7 Multilingual support...8 Calendar integration...8 Telephony integration in Web Desk...9 Multiple attachments and ing attachments automatically as part of a process...9 Enhancements to Event Manager...9 Improved scheduling for data import Identity confirmation Restoring soft deleted records Managing web sites from within Configuration Center Italian language support Linking with web services; enhanced integration with LANDESK Process Manager (LPM) In-context knowledge in Web Desk Shibboleth authentication Native support for legacy browsers Other enhancements Summary of Changes to Supported Platforms Internet Explorer Databases Web and application servers What s New in LANDESK Service Desk Version 7.8 3

4 Windows clients Reporting tools Microsoft Office systems What s New in LANDESK Service Desk Version 7.8

5 Introduction This document explores some of the key functionality introduced in Service Desk Version 7.8, including functionality that was added in the minor quarterly releases of Service Desk in 2014 (V7.7.1, V7.7.2, and V7.7.3). It also gives an overview of using Service Desk in BridgeIT - one of the major areas extended during this release. For a full and complete list of version 7.8 content, please refer to the New Features documentation provided with Service Desk 7.8. Unless otherwise stated, these new features are available for both on-premise and Service Desk as a Service (SDaaS) customers. Introducing LANDESK s BridgeIT Platform In addition to a collection of new features, enhancements and sustainment fixes, with Service Desk 7.8, LANDESK now introduces the BridgeIT platform. BridgeIT is the name of our new product presentation platform, providing innovative, flexible and modern interfaces into LANDESK s portfolio of solutions. The name BridgeIT describes two distinct purposes and values: 1 Bridging of a divide between IT and the business. A reaching out from IT to the employee, end-user or customer in a modern, consumer-standard appearance, consistent in usage and behavior across any mobile device, tablet, laptop or desktop, whether in native Apps, or delivered through a browser. 2 Bridging across LANDESK s technologies, combining IT Service Management, Systems Management, Security Management, Asset Management and Mobility Management. In both cases, the BridgeIT platform enables LANDESK to provide a range of new and innovative Workspaces. A Workspace is a place you go, that knows you, and understands your role, and where you can work with the data and tools that you need to do your job. BridgeIT allows LANDESK to introduce workspaces for the IT Support Analyst, for the Security Manager, for the IT Manager, for the IT Asset Manager, for the end-user and on across multiple roles inside and beyond IT. We have been building BridgeIT over the last 18 months. Initially, the first release was named only as Mobile Self Service and gave a responsive presentation ability to Service Desk customers, initially providing a mobile version of our Service Catalog. During the first half of 2014, this was enhanced and systems management self-service capabilities for software request, install and launch were added. This first true Workspace for the end user was branded Fuse. In the second half of 2014, Service Desk added to Fuse the capability to present attractive modern dashboard charts and colored descriptive tiles as interfaces into the underlying data and processes, moving from a simpler basic-tile model to a complex combination of pie charts, bar charts, links tiles added to the existing query/list and query template definitions. What s New in LANDESK Service Desk Version 7.8 5

6 With Service Desk 7.8, we now also add the capability for the occasional/roaming/low volume Support Analyst to use the BridgeIT platform in addition to the end-user. Furthermore, across the portfolio, the first Systems Management capabilities are introduced in a new Workspace for the support analyst. From the start of 2015, LANDESK Workspaces becomes the new name for the Apps in the various mobile device app stores, and LANDESK refers to an end-user Workspace and an analyst Workspace. BridgeIT exists alongside Web Access (Web Desk and Self Service), and the use of the Windows Console for design and configuration administration. It does not replace any existing interface, instead providing an optional new presentation choice for customers. LANDESK Workspaces in the BridgeIT Platform Enhancing the user experience, dashboards created in LANDESK Self Service now present in BridgeIT Workspace as responsive, more feature-rich and visually appealing dashboards. Access to the analysts' home dashboards is also provided, and improvements in the user interface add to the improved user experience. Available on mobiles and desktops as either a mobile app or through a browser, query, column chart, pie chart, links, and content gadgets are all available to end-users wherever they are to provide them with the information that they want in a form that they ll want to use. Note, your analysts and end users will see, access and download an app called LANDESK Workspace from Apple Appstore or Google play. This replaces the older LANDESK Fuse apps. The responsive nature of BridgeIT dashboards means that a single dashboard design is displayed differently on different devices to give the best appearance for each device. 6 What s New in LANDESK Service Desk Version 7.8

7 For Service Desk 7.8 customers: should I use BridgeIT? The capabilities of the BridgeIT platform continue to be enhanced with every quarterly release. With the 7.8 release we are pleased to enable light analyst usage in addition to enduser. However, it should be recognized that at this point we do not anticipate that BridgeIT can be a total replacement for the rich combination of features provided in Web Access/Web Desk, or for the design components in the Windows Console. We encourage customers to explore and start to use BridgeIT as a parallel, alternative Service Desk interface, ideally suited to mobile workers, or those that use Service Desk occasionally for simple templated process activities, or for those that need to view dashboards. BridgeIT for the Service Desk 7.8 analyst provides the following: 1 a new menu structure and shortcut taking the analyst to their default dashboard. Additional shortcuts for additional dashboards can be presented and accessed as links gadgets from that dashboard. Full Web Desk shortcut groups and shortcuts are not replicated into BridgeIT automatically, unless they are set as links, in links gadgets. 2 Dashboards are managed and designed through Console or Web Access. The dashboards in BridgeIT are the same dashboards as used in Self Service. These dashboards support pie charts, bar charts, basic query lists, content gadgets, grouped queries, links gadgets, and the display of report-templates on top of queries. In addition, links gadgets now present as a highly attractive set of links tiles, with colors, icons and descriptive text applicable through Web Access configuration of the gadget. Count gadgets and web page gadgets are not supported in BridgeIT in release Windows (forms) are automatically rendered into a modern responsive format, with fields automatically placed in tab order from the Web Access window definitions. There is no separate window/form definition for BridgeIT at this point. Service Desk 7.8 adds support for categories, and a new expand/contract display of collections (previously seen as Tabs in Web Access). Once saved, windows are displayed in a read-only document format. From here, process actions (and associated windows) are accessed as tiles through the Actions button. Customers are encouraged to explore BridgeIT both for Self Service and for the analyst. Feedback from Preview and Beta customers has shown that some usage models and designs fit BridgeIT usage very well, and some more complex designs may better suit waiting as additional capabilities are introduced over time. All customers are encouraged to provide feedback on BridgeIT usage, helping us to continue to make the right decisions and continue to provide you with a modern, attractive and valuable Service Management solution. Desktop Management Enhancements HTML5 Remote Control; SCCM 2012 R2 support; application integration. Improved collaboration, easier working. Service Desk 7.8 includes support for the LANDESK Management Suite HTML5 remote control feature from within Web Desk. This delivers secure, high-performance remote desktop access over a standard web connection in a standard browser. Users can share the remote control session with a peer or with IT to collaborate on solving problems. What s New in LANDESK Service Desk Version 7.8 7

8 Integration with Microsoft SCCM 2012 R2 is also provided. This provides right-click, in-context browser access to SCCM Configuration Manager Console, SCCM Remote Control, and SCCM Resource Explorer directly from Web Desk. Note it requires an SCCM Desktop Manager license. Linking to external applications from within Web Desk. You can link an external command line with a field on a Web Desk window so that users can send the value of the field along with some additional parameters to the application. For example, you can associate a web browser with the Summary field on the Incident window so that users can search MSDN or Google for the text included in the Summary. Note it requires a Generic Desktop Manager license. Multilingual support Increased multilingual support in web platforms. Greater productivity, and a more user-friendly web interface. Service Desk already enables you to add translations for actions and statuses in Process Designer, for labels on window designs, and titles in queries. By associating users with their specific cultures, the content (processes, windows, and so on) in Service Desk can be shown in the user's own preferred language and unlimited character set. Service Desk 7.8 extends this ability by now displaying the Web Access or BridgeIT application interface in the culture of the current user if that culture is one that Service Desk is localized into: British or American English, Simplified Chinese, German, Spanish, French, Italian, Japanese, Brazilian Portuguese, Polish, or Russian. Separate Web Access instances are no longer required for this behavior. If the user s culture is not set to one of these supported languages, the application interface is displayed either in the user s browser culture, or the default language of the system. For further advice on Multilingual Design Best Practice, please see the Multilingual Design Content Pack in the LANDESK Community (available in British English only). Calendar integration Increased analyst efficiency. You can now manually or automatically add recipients to appointments on a schedule management calendar, enabling you to send external invitations that can be added to users external calendars. When schedule management appointments are deleted or dragged to a different time on the schedule management calendar, the appointment is updated, and updated invitations are automatically sent to all recipients. Appointments can be created manually or as a defined part of the process workflow. In addition, use of colors for different appointment types is now also supported in Service Desk calendars. For additional design advice around Calendar Integration, see LANDESK s Support Appointments Content Pack in the LANDESK Community (available in British English only). 8 What s New in LANDESK Service Desk Version 7.8

9 Telephony integration in Web Desk Increased analyst efficiency. Service Desk V7.8 adds telephony integration with Web Desk, using the LANDESK Telephony Windows client. Telephony in Web Desk provides both outgoing and incoming call handling features incorporating screen pop contextual information about a caller. The outgoing functionality enables you to dial a phone number that is displayed on a Web Desk window; the incoming functionality enables you to identify a caller before answering the phone. You can take a number of different actions while the phone is still ringing, such as answering the phone and raising a number of new processes (incident, request, and so on) using the caller s information, or running a specific query that uses the caller's information as a filter. For example, before answering the phone to the caller, you could already have a list of their open incidents displayed. Telephony integration also provides call time statistics that can be viewed and reported on for greater performance analysis. See LANDESK s set of SDI-Service Desk Certification for example performance reports in the LANDESK Community, including telephony (available in British English only). Multiple attachments and ing attachments automatically as part of a process Easier working. New with 7.8. You can now add multiple attachments in one step to an object such as a note. A new attribute type of Multiple Attachment allows selection from the browser of local files. Repeat selection, and bulk selection, are both supported. You can also design your support process so that the new multiple-attachments are automatically populated into a notification/reminder, and so can be automatically sent in an as part of the process. This allows support to select and send a number of items in one step, and for the end-user to receive those items in one e- mail. Enhancements to Event Manager Improved integration with other applications. A number of improvements have been made to Event Manager to improve integration between Service Desk and other applications: Event Manager can now process events that attach or detach other processes to the current process (for example, adding a Child Incident to the current Incident). You can now map 20 parameters for Network Events. You can now use the synchronous Send event for Integration Events, which gives an immediate integration, instead of the polling post event method. What s New in LANDESK Service Desk Version 7.8 9

10 Improved scheduling for data import More efficient scheduling for data import when it's most convenient. Changes to the scheduling for data import mean that you can now import more frequently, at a schedule that suits your organization, without having to create multiple data import definitions. You can now specify repeating import schedules repeating every x hours, minutes, days or weeks for each individual import to run. Identity confirmation Regain control of your service desk environment with increased identity security. For security on sensitive actions, you can now configure Service Desk so that the user has to re-enter their password whenever they create, update, or delete a record, such as an approval on a Change, or an update to a CI. Restoring soft deleted records Enhanced administration capabilities. Some objects, such as users and CIs are not actually deleted from the database when you delete them, but have an Is Deleted attribute set to True. This prevents these deleted records from appearing in lists and being selected when a process is logged, but keeps earlier references to them intact. You can now restore items that have been deleted in this way. Managing web sites from within Configuration Center Improved control of your service desk s technical environment. If you do not use the default web site, or use multiple web sites in your Service Desk system, you can now manage all these Service Desk web sites from within Configuration Center. Italian language support LANDESK Service Desk is now available in Italian. Linking with web services; enhanced integration with LANDESK Process Manager (LPM) Enhanced integration; extend Service Desk functionality. Enables actions from Service Desk to communicate with external web services using data sent from Service Desk to provide additional functionality. Initiate LANDESK Process Manager (LPM) processes immediately from Service Desk actions, providing a faster interaction with LPM. 10 What s New in LANDESK Service Desk Version 7.8

11 In-context knowledge in Web Desk Increased analyst efficiency. Dynamic background knowledge searching in Web Desk enables analysts to access information either automatically or manually that will help them to progress the process they are working on within the context of the process window itself. Continues the move to the browser. Shibboleth authentication Increased choice. Shibboleth, a standards-based, open-source SAML2 identity solution for single sign-on, is now available as an authentication option for Web Desk or Self Service. Native support for legacy browsers Internet Explorer V7 and V8 are now supported without the Google Chrome Frame plugin for end-users using Self Service. Similarly, Internet Explorer V8 is supported without the Google Chrome Frame plugin for analysts using Web Desk for standard analyst features (design and administration features with Internet Explorer V8 still require the plugin). If you have the Google Chrome Frame plugin enabled, you can use both Internet Explorer V7 and V8 for all features. Other enhancements Is Within My Groups and Is Within My Roles conditions available when designing queries User assistance now provided by links to LANDESK help center - enabling updates to user assistance to be made available between releases, and improving installation time Sustainment fixes and enhancements see the separate Issues Fixed document The Tab index is now supported in Web Access, to enable users to move around windows using the TAB key LANDESK Management Suite data can now be accessed directly through queries, allowing easy building and publishing of LANDESK Management Suite queries and dashboards through Service Desk Short date format available in Web Access Dynamic window calculations now respond to prepopulated values in fields when a window is loaded BeforeSave calculations can now trigger when a process moves to a read only status (such as Closed) Improvements to the performance and reliability of Test to Live Design Transfer of multi-lingual systems Improved inbound mail box processing Fixes to known issues What s New in LANDESK Service Desk Version

12 Summary of Changes to Supported Platforms Internet Explorer Microsoft Internet Explorer 11 is now supported. (Internet Explorer 11 supports the copy and paste of images into HTML-enabled fields in Web Access.) Google Chrome Frame is no longer required for Internet Explorer 7 and 8, with the following limitations: Databases Internet Explorer 7 without the Google Chrome Frame plugin is now supported only for end-users using Self Service. Internet Explorer 8 without the Google Chrome Frame plugin is now supported only for end-users using Self Service and analysts using standard analyst functions in Web Desk: not for design and administration features. Microsoft SQL Server 2014 is now supported. Web and application servers Microsoft Windows Server 2012 R2 is now supported. Windows clients Microsoft Windows 8.1 is now supported. Reporting tools SAP Crystal Reports 2013 and SAP Crystal Server 2013 are now supported Microsoft Office Microsoft Office 365 is now supported. systems Microsoft Exchange 2013 is now supported for integration NOTE: For a complete list of the Supported Platforms, please refer to the Supported Platforms documentation. 12 What s New in LANDESK Service Desk Version 7.8

What s New in LANDESK Service Desk

What s New in LANDESK Service Desk What s New in LANDESK Service Desk 2016.3 ABSTRACT This document highlights the new features and enhancements introduced in LANDESK Service Desk 2016.3. Document Creation: September, 12 2016. Service Desk

More information

LANDESK Service Desk. Supported Platforms and Feature Compatibility

LANDESK Service Desk. Supported Platforms and Feature Compatibility LANDESK Service Desk Supported Platforms and Feature Compatibility LANDESK SERVICE DESK SUPPORTED PLATFORMS This document contains information, which is the confidential information and/or proprietary

More information

LANDESK Service Desk Content Packs + What s next

LANDESK Service Desk Content Packs + What s next LANDESK Service Desk Content Packs + What s next Discover the hidden gold in LANDESK Service Desk Ian Aitchison, Director Product Management Jens Kindgen, Presales Consultant All that is gold does not

More information

LANDESK Service Desk. Desktop Manager

LANDESK Service Desk. Desktop Manager LANDESK Service Desk Desktop Manager LANDESK SERVICE DESK DESKTOP MANAGER GUIDE This document contains information, which is the confidential information and/or proprietary property of LANDESK Software,

More information

What s New in LANDESK Service Desk A tour of the new features and functionality released since Connect 2014

What s New in LANDESK Service Desk A tour of the new features and functionality released since Connect 2014 What s New in LANDESK Service Desk A tour of the new features and functionality released since Connect 2014 Lara Hellman, Product Owner Since Connect 2014 7.7.1, 7.7.2, 7.7.3, 7.8 7.8.1 Roadmap 2 7.7.1

More information

LANDESK Service Desk New Features Guide

LANDESK Service Desk New Features Guide LANDESK Service Desk 7.8.3 New Features Guide LANDESK SERVICE DESK 7.8.3 NEW FEATURES GUIDE This document contains information, which is the confidential information and/or proprietary property of LANDESK

More information

Event Manager. LANDesk Service Desk

Event Manager. LANDesk Service Desk Event Manager LANDesk Service Desk LANDESK SERVICE DESK EVENT MANAGER GUIDE This document contains information that is the proprietary and confidential property of LANDesk Software, Inc. and/or its affiliated

More information

Momentum offers you free training, webinars and much more to: help you understand the power of your current LANDESK products

Momentum offers you free training, webinars and much more to: help you understand the power of your current LANDESK products LANDESK Momentum Momentum offers you free training, webinars and much more to: help you understand the power of your current LANDESK products improve your ROI Upcoming Webinars: Visit: www.landesk.com/momentum

More information

Software License Monitoring

Software License Monitoring LANDESK Quick Start Guide Software License Monitoring VERSION 2 Introduction This guide was designed to help those users new to Software License Monitoring (SLM) introduced in LANDESK Management Suite

More information

Administrator Guide. LANDesk Service Desk Suite

Administrator Guide. LANDesk Service Desk Suite Administrator Guide LANDesk Service Desk Suite LANDESK SERVICE DESK SUITE ADMINISTRATOR GUIDE This document contains information that is the proprietary and confidential property of LANDesk Software, Inc.

More information

Client-centered Service Management

Client-centered Service Management Client-centered Service Management For mid-tier organization and MSPs Clientele ITSM delivers a complete ITSM software suite for mid-tier organizations and Managed Service Providers (MSP). Clientele ITSM

More information

Intel Small Business Advantage (Intel SBA) Release Notes for OEMs

Intel Small Business Advantage (Intel SBA) Release Notes for OEMs Intel Small Business Advantage (Intel SBA) Release Notes for OEMs Document Release Date: October 16, 2015 Legal Information INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO

More information

SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 3-2014-04-03. Business Intelligence Launch Pad User Guide

SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 3-2014-04-03. Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 3-2014-04-03 Business Intelligence Launch Pad User Guide Table of Contents 1 Document history....7 2 Getting started....9

More information

PrinterOn Mobile Applications for ios and Android

PrinterOn Mobile Applications for ios and Android PrinterOn Mobile Applications for ios and Android Table of Contents 1. Key Features & Functionality... 4 1.1. Printer Discovery... 4 1.1.1. Location-Based Search... 4 1.1.2. Keyword Search... 5 1.1.3.

More information

WatchDox for Windows User Guide. Version 3.9.0

WatchDox for Windows User Guide. Version 3.9.0 Version 3.9.0 Notice Confidentiality This document contains confidential material that is proprietary WatchDox. The information and ideas herein may not be disclosed to any unauthorized individuals or

More information

WatchDox for Windows. User Guide. Version 3.9.5

WatchDox for Windows. User Guide. Version 3.9.5 WatchDox for Windows User Guide Version 3.9.5 Notice Confidentiality This document contains confidential material that is proprietary WatchDox. The information and ideas herein may not be disclosed to

More information

Comparing BlackBerry Solutions

Comparing BlackBerry Solutions Comparing Solutions solution comparison chart Messaging features Enterprise Express Cloud s Supported messaging environments Microsoft Exchange, IBM Lotus Domino, and Novell GroupWise Microsoft Exchange

More information

AvePoint Record Rollback for Microsoft Dynamics CRM

AvePoint Record Rollback for Microsoft Dynamics CRM AvePoint Record Rollback for Microsoft Dynamics Release Notes 1 AvePoint Record Rollback 3.1.2 for Microsoft Dynamics Release Date: January 30, 2014 Required Minimum Version for Direct Update Supported

More information

Enterprise solution comparison chart

Enterprise solution comparison chart Enterprise solution comparison chart This quick reference compares supported devices and features across,, and Server. For the latest OS compatibility information visit www.blackberry.com/go/serverdocs

More information

WatchDox for Mac User Guide

WatchDox for Mac User Guide WatchDox for Mac User Guide Version 2.3.0 Confidentiality This document contains confidential material that is proprietary to WatchDox. The information and ideas herein may not be disclosed to any unauthorized

More information

Ariba Supplier Mobile App Quick Start Guide

Ariba Supplier Mobile App Quick Start Guide Ariba Supplier Mobile App Quick Start Guide Table of Contents Getting Started...3 Downloading and Authenticating Your App... 3 Using the Ariba Supplier Mobile App...6 Logging In... 6 Setting Up Alerts

More information

Mobility Manager 9.5. Users Guide

Mobility Manager 9.5. Users Guide Mobility Manager 9.5 Users Guide LANDESK MOBILITY MANAGER Copyright 2002-2013, LANDesk Software, Inc. and its affiliates. All rights reserved. LANDesk and its logos are registered trademarks or trademarks

More information

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution

Track-It! 8.5. The World s Most Widely Installed Help Desk and Asset Management Solution The World s Most Widely Installed Help Desk and Asset Management Solution Key Benefits Easy to use! Gain full control of your IT assets, hardware and software Simplify software license management Save

More information

LEVEL 3 SM XPRESSMEET SOLUTIONS

LEVEL 3 SM XPRESSMEET SOLUTIONS LEVEL 3 SM XPRESSMEET SOLUTIONS USER GUIDE VERSION 2015 TABLE OF CONTENTS Level 3 XpressMeet Calendar...3 Level 3 SM XpressMeet Outlook Add-In...3 Overview...3 Features...3 Download and Installation Instructions...

More information

Introduction to Meshcentral

Introduction to Meshcentral Meshcentral.com Introduction to Meshcentral Installing the mesh agent and making use of it Version 0.1.2 May 9, 2011 Ylian Saint-Hilaire 2011 Intel Corporation. All Rights Reserved. Legal Notices and Disclaimers

More information

SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 5-2014-11-06. Business Intelligence Launch Pad User Guide

SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 5-2014-11-06. Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform Document Version: 4.1 Support Package 5-2014-11-06 Business Intelligence Launch Pad User Guide Table of Contents 1 Document history....7 2 Getting started

More information

This guide is to help you get started with Live Chat Support. If you have any additional questions after reading this guide, please chat with us at

This guide is to help you get started with Live Chat Support. If you have any additional questions after reading this guide, please chat with us at This guide is to help you get started with Live Chat Support. If you have any additional questions after reading this guide, please chat with us at www.socialintents.com or email us at support@socialintents.com.

More information

AlienVault Unified Security Management for Government v4.12 & RT Logic CyberC4:Alert v4.12 User Management Guide

AlienVault Unified Security Management for Government v4.12 & RT Logic CyberC4:Alert v4.12 User Management Guide & RT Logic CyberC4:Alert v4.12 Copyright 2016 AlienVault. All rights reserved. DOCUMENT HISTORY AND VERSION CONTROL Edition Date of Issue Description of Change(s) 01 08/01/15 Initial Version AlienVault,

More information

User Guide. LANDesk Service Desk

User Guide. LANDesk Service Desk User Guide LANDesk Service Desk LANDESK SERVICE DESK USER GUIDE This document contains information that is the proprietary and confidential property of LANDesk Software, Inc. and/or its affiliated companies

More information

Virtual Contact Center

Virtual Contact Center Virtual Contact Center Salesforce Multichannel Integration Configuration Guide Version 7.0 Revision 2.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes

More information

Polar Help Desk 4.1. User s Guide

Polar Help Desk 4.1. User s Guide Polar Help Desk 4.1 User s Guide Copyright (legal information) Copyright Polar 1995-2005. All rights reserved. The information contained in this document is proprietary to Polar and may not be used or

More information

See What's Coming in Oracle Social Network

See What's Coming in Oracle Social Network See What's Coming in Oracle Social Network Release 9 Release Content Document 1 TABLE OF CONTENTS SOCIAL NETWORKING IN ORACLE APPLICATIONS CLOUD... 3 DOCUMENTS... 4 FLAGS... 4 RESTORE DELETED MESSAGES...

More information

Phone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 SAGE CRM

Phone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 SAGE CRM Phone Manager Application Support OCTOBER 2014 DOCUMENT RELEASE 4.1 SAGE CRM Sage CRM NOTICE The information contained in this document is believed to be accurate in all respects but is not warranted by

More information

Symantec ServiceDesk 8.0

Symantec ServiceDesk 8.0 Quick, effective automated incident response and problem resolution Data Sheet: Endpoint Management Overview Today s IT departments face continued pressure to do more with less, with increased scrutiny,

More information

System requirements. for Installation of LANDESK Service Desk 2016. Clarita-Bernhard-Str. 25 D 81249 Muenchen. Magelan GmbH

System requirements. for Installation of LANDESK Service Desk 2016. Clarita-Bernhard-Str. 25 D 81249 Muenchen. Magelan GmbH System requirements for Installation of LANDESK Service Desk 2016 Created by: Magelan GmbH Magelan GmbH Clarita-Bernhard-Str. 25 D 81249 Muenchen Version Version Date Author Description 1.0 22.11.2012

More information

Self Service. Jeff Hance LANDESK Software

Self Service. Jeff Hance LANDESK Software Self Service Jeff Hance LANDESK Software Who we are Our History 1985 Founded (LAN Systems) 1991 Pioneered Systems Management with Intel 2002 Spun out Business Product Lines LANDesk - Wavelink - Shavlik

More information

DocuSign for SharePoint Online v2.4

DocuSign for SharePoint Online v2.4 Quick Start Guide DocuSign for SharePoint Online v2.4 Published October 12, 2015 Overview DocuSign for SharePoint Online allows users to sign or send documents out for signature from a SharePoint Online

More information

CA LISA Release Automation

CA LISA Release Automation CA LISA Release Automation Plugin for MS Team Foundation Server Manager Release 2.1 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred

More information

Sage Estimating (SQL) (formerly Sage Timberline Estimating) Release Notes. Version 15.11

Sage Estimating (SQL) (formerly Sage Timberline Estimating) Release Notes. Version 15.11 Sage Estimating (SQL) (formerly Sage Timberline Estimating) Release Notes Version 15.11 This is a publication of Sage Software, Inc. Copyright 2015. Sage Software, Inc. All rights reserved. Sage, the Sage

More information

DocuSign for Salesforce User Guide v6.2 Published: November 16, 2015

DocuSign for Salesforce User Guide v6.2 Published: November 16, 2015 DocuSign for Salesforce User Guide v6.2 Published: November 16, 2015 Copyright Copyright 2003-2015 DocuSign, Inc. All rights reserved. For information about DocuSign trademarks, copyrights and patents

More information

Parallels Remote Application Server

Parallels Remote Application Server Parallels Remote Application Server Parallels Client for Chrome User's Guide v15 Copyright 1999-2016 Parallels IP Holdings GmbH and its affiliates. All rights reserved. Parallels IP Holdings GmbH Vordergasse

More information

Novell Filr. Mobile Client

Novell Filr. Mobile Client Novell Filr Mobile Client 0 Table of Contents Quick Start 3 Supported Mobile Devices 3 Supported Languages 4 File Viewing Support 4 FILES THAT CANNOT BE VIEWED IN THE FILR APP 4 FILES THAT GIVE A WARNING

More information

Backup Exec 15. Quick Installation Guide

Backup Exec 15. Quick Installation Guide Backup Exec 15 Quick Installation Guide 21344987 Documentation version: 15 PN: 21344987 Legal Notice Copyright 2015 Symantec Corporation. All rights reserved. Symantec, the Symantec Logo, the Checkmark

More information

Sage 500 ERP (7.4) Business Intelligence

Sage 500 ERP (7.4) Business Intelligence Sage 500 ERP (7.4) Business Intelligence Release Notes for Product Update 3 Sage 500 Business Intelligence (7.4) Product update 3 The software described in this document is protected by copyright, and

More information

McAfee Web Reporter Turning volumes of data into actionable intelligence

McAfee Web Reporter Turning volumes of data into actionable intelligence McAfee Web Reporter Turning volumes of data into actionable intelligence Business today is more Internet-dependent than ever before. From missioncritical services to productivity tools, Internet access

More information

Sirix Tablet 6.5 User Guide

Sirix Tablet 6.5 User Guide Sirix Tablet 6.5 User Guide Leverate 2014 Table of Contents Overview... 4 Logging into the platform... 5 Home Screen:... 6 Rates Tab... 7 Social... 8 Charts Tab... 8 Order... 9 Pending order... 10 Trader

More information

The Reporting Console

The Reporting Console Chapter 1 The Reporting Console This chapter provides a tour of the WebTrends Reporting Console and describes how you can use it to view WebTrends reports. It also provides information about how to customize

More information

Intel HTML5 Development Environment. Tutorial Getting Started with the Intel XDK

Intel HTML5 Development Environment. Tutorial Getting Started with the Intel XDK Intel HTML5 Development Environment Tutorial Getting Started with the Intel XDK V2.02 : 05.09.2013 Legal Information INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE,

More information

Scopia Desktop Client

Scopia Desktop Client Scopia Desktop Client User Guide Version 8.2.1 For Solution 8.2 8.2.1 2000-2013 RADVISION Ltd. All intellectual property rights in this publication are owned by RADVISION Ltd and are protected by United

More information

ORACLE CRM ON DEMAND RELEASE 26

ORACLE CRM ON DEMAND RELEASE 26 ORACLE CRM ON DEMAND RELEASE 26 THE WORLD S MOST COMPREHENSIVE CRM ON DEMAND SOLUTION Easy to use Fast to deploy Powerful analytics Pre-built industry solutions Embedded sales, marketing, and service best

More information

Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform 4.1

Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform 4.1 Business Intelligence Launch Pad User Guide SAP BusinessObjects Business Intelligence Platform 4.1 Copyright 2013 SAP AG or an SAP affiliate company. All rights reserved. No part of this publication may

More information

Cloud Identity Management Tool Quick Start Guide

Cloud Identity Management Tool Quick Start Guide Cloud Identity Management Tool Quick Start Guide Software version 2.0.0 October 2013 General Information: info@cionsystems.com Online Support: support@cionsystems.com Copyright 2013 CionSystems Inc., All

More information

Pulse Secure Client. Customization Developer Guide. Product Release 5.1. Document Revision 1.0. Published: 2015-02-10

Pulse Secure Client. Customization Developer Guide. Product Release 5.1. Document Revision 1.0. Published: 2015-02-10 Pulse Secure Client Customization Developer Guide Product Release 5.1 Document Revision 1.0 Published: 2015-02-10 Pulse Secure, LLC 2700 Zanker Road, Suite 200 San Jose, CA 95134 http://www.pulsesecure.net

More information

User Manual. 3CX VOIP client / Soft phone Version 6.0

User Manual. 3CX VOIP client / Soft phone Version 6.0 User Manual 3CX VOIP client / Soft phone Version 6.0 Copyright 2006-2008, 3CX ltd. http:// E-mail: info@3cx.com Information in this document is subject to change without notice. Companies names and data

More information

Citrix Virtual Classroom. Deliver file sharing and synchronization services using Citrix ShareFile. Self-paced exercise guide

Citrix Virtual Classroom. Deliver file sharing and synchronization services using Citrix ShareFile. Self-paced exercise guide Deliver file sharing and synchronization services using Citrix ShareFile Self-paced exercise guide Table of Contents Table of Contents... 2 Overview... 3 Exercise 1: Setting up a ShareFile Account... 6

More information

SolarWinds Migrating SolarWinds NPM Technical Reference

SolarWinds Migrating SolarWinds NPM Technical Reference SolarWinds Migrating SolarWinds NPM Technical Reference Copyright 1995-2015 SolarWinds Worldwide, LLC. All rights reserved worldwide. No part of this document may be reproduced by any means nor modified,

More information

XenApp Secure Browser. Deployment Guide. Version 1.0

XenApp Secure Browser. Deployment Guide. Version 1.0 Version 1.0 Table of Contents Introduction... 1 Architecture... 2 Deployment... 2 Machine Catalog... 3 Delivery Group... 3 Applications... 6 Citrix Policies... 12 StoreFront... 15 Validation... 19 Advanced

More information

Acronis Backup 12 Beta

Acronis Backup 12 Beta Acronis Backup 12 Beta EVALUATION GUIDE Table of contents 1 Introduction...3 2 What's new in version 12...4 3 Joining the Beta program...6 4 On-premise vs. cloud deployment...7 5 Evaluation scenarios...8

More information

User Self-Service Configuration Overview

User Self-Service Configuration Overview User Self-Service Configuration Overview Version 8.2 Mobile Service Manager Legal Notice This document, as well as all accompanying documents for this product, is published by Good Technology Corporation

More information

Dell AppAssure License Portal User Guide

Dell AppAssure License Portal User Guide Dell AppAssure License Portal 5.5.3.1 2014 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software

More information

PrinterOn Mobile Print Application Overview and User Guide

PrinterOn Mobile Print Application Overview and User Guide PrinterOn Mobile Print Application Overview and User Guide Doc Version 2.3 Contents 1. Key Features & Functionality... 3 1.1. Printer Discovery... 3 1.1.1. Location-Based Search... 3 1.1.2. Keyword Search...

More information

Zoho CRM and Google Apps Synchronization

Zoho CRM and Google Apps Synchronization Zoho CRM and Google Apps Synchronization Table of Contents End User Integration Points 1. Contacts 2. Calendar 3. Email 4. Tasks 5. Docs 3 6 8 11 12 Domain-Wide Points of Integration 1. Authentication

More information

AvePoint Timeline Pro 2.0.1 for Microsoft Dynamics CRM. Installation and Configuration Guide

AvePoint Timeline Pro 2.0.1 for Microsoft Dynamics CRM. Installation and Configuration Guide AvePoint Timeline Pro 2.0.1 for Microsoft Dynamics CRM Installation and Configuration Guide Revision F Issued December 2014 Table of Contents About AvePoint Timeline Pro... 3 Required Permissions... 4

More information

Wave IP 2.0 SP1. Wave ViewPoint User Guide

Wave IP 2.0 SP1. Wave ViewPoint User Guide Wave IP 2.0 SP1 Wave ViewPoint User Guide 2011 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Vertical ViewPoint

More information

8.7. Resource Kit User Guide

8.7. Resource Kit User Guide 8.7 Resource Kit User Guide 2011 Quest Software, Inc. ALL RIGHTS RESERVED. This document contains proprietary information protected by copyright. The software described in this document is furnished under

More information

Whats New in CRM 2015 Update 1

Whats New in CRM 2015 Update 1 Whats New in CRM 2015 Update 1 NAVIGATION Easier and faster to find the information you need With the new navigation bar, it's easier and faster to find the information you need When you choose the Main

More information

CA Clarity Agile. Release Notes

CA Clarity Agile. Release Notes CA Clarity Agile Release Notes Spring 2013 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for your

More information

WebEx. Remote Support. User s Guide

WebEx. Remote Support. User s Guide WebEx Remote Support User s Guide Version 6.5 Copyright WebEx Communications, Inc. reserves the right to make changes in the information contained in this publication without prior notice. The reader should

More information

formerly Help Desk Authority 9.1.3 Upgrade Guide

formerly Help Desk Authority 9.1.3 Upgrade Guide formerly Help Desk Authority 9.1.3 Upgrade Guide 2 Contacting Quest Software Email: Mail: Web site: info@quest.com Quest Software, Inc. World Headquarters 5 Polaris Way Aliso Viejo, CA 92656 USA www.quest.com

More information

Alarm Client. Installation and User Guide. NEC NEC Infrontia Corporation. July 2008 NDA-30364, Revision 8

Alarm Client. Installation and User Guide. NEC NEC Infrontia Corporation. July 2008 NDA-30364, Revision 8 Alarm Client Installation and User Guide NEC NEC Infrontia Corporation July 2008 NDA-30364, Revision 8 Liability Disclaimer NEC Infrontia Corporation reserves the right to change the specifications, functions,

More information

Virtual Contact Center

Virtual Contact Center Virtual Contact Center MS Dynamics CRM Integration Configuration Guide Version 7.0 Revision 1.0 Copyright 2012, 8x8, Inc. All rights reserved. This document is provided for information purposes only and

More information

Telephony Toolbar Corporate. User Guide

Telephony Toolbar Corporate. User Guide Telephony Toolbar Corporate User Guide Release 7.1 March 2011 Table of Contents 1 About This Guide...7 1.1 Open Telephony Toolbar - Corporate... 7 1.2 First Time Login... 8 1.3 Subsequent Use... 11 2 Using

More information

Oracle Fusion Middleware

Oracle Fusion Middleware Oracle Fusion Middleware Release Notes for Oracle Business Intelligence Mobile for Apple ios and Google Android 11g Release 1 (11.1.1) E52669-11 December 2016 This document describes new features, issues,

More information

Wave 4.5. Wave ViewPoint Mobile 2.0. User Guide

Wave 4.5. Wave ViewPoint Mobile 2.0. User Guide Wave 4.5 Wave ViewPoint Mobile 2.0 User Guide 2014 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and Applications

More information

SAP Cloud Identity Service Document Version: 1.0 2014-09-01. SAP Cloud Identity Service

SAP Cloud Identity Service Document Version: 1.0 2014-09-01. SAP Cloud Identity Service Document Version: 1.0 2014-09-01 Content 1....4 1.1 Release s....4 1.2 Product Overview....8 Product Details.... 9 Supported Browser Versions....10 Supported Languages....12 1.3 Getting Started....13 1.4

More information

CaseWare Time. CaseWare Cloud Integration Guide. For Time 2015 and CaseWare Cloud

CaseWare Time. CaseWare Cloud Integration Guide. For Time 2015 and CaseWare Cloud CaseWare Time CaseWare Cloud Integration Guide For Time 2015 and CaseWare Cloud Copyright and Trademark Notice Copyright. 2015 CaseWare International Inc. ( CWI ). All Rights Reserved. Use, duplication,

More information

This Readme includes information pertaining to Novell Service Desk 7.0.

This Readme includes information pertaining to Novell Service Desk 7.0. Novell Service Desk 7.0 November 14, 2012 Novell Novell Service Desk is a complete service management solution that allows you to easily monitor and solve services issues so that there is minimal disruption

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

LogMeIn Hamachi. Getting Started Guide

LogMeIn Hamachi. Getting Started Guide LogMeIn Hamachi Getting Started Guide Contents What Is LogMeIn Hamachi?...3 Who Should Use LogMeIn Hamachi?...3 The LogMeIn Hamachi Client...4 About the Relationship Between the Client and Your LogMeIn

More information

WatchDox Administrator's Guide. Application Version 3.7.5

WatchDox Administrator's Guide. Application Version 3.7.5 Application Version 3.7.5 Confidentiality This document contains confidential material that is proprietary WatchDox. The information and ideas herein may not be disclosed to any unauthorized individuals

More information

Enterprise Self Service Quick start Guide

Enterprise Self Service Quick start Guide Enterprise Self Service Quick start Guide Software version 4.0.0.0 December 2013 General Information: info@cionsystems.com Online Support: support@cionsystems.com 1 2013 CionSystems Inc. ALL RIGHTS RESERVED.

More information

AvePoint CallAssist 3.2.5 for Microsoft Dynamics CRM. Installation and Configuration Guide

AvePoint CallAssist 3.2.5 for Microsoft Dynamics CRM. Installation and Configuration Guide AvePoint CallAssist 3.2.5 for Microsoft Dynamics CRM Installation and Configuration Guide Revision K Issued November 2014 Table of Contents Overview... 4 Prerequisites... 5 Environment Requirements...

More information

AvePoint Record Rollback for Microsoft Dynamics CRM. Release Notes

AvePoint Record Rollback for Microsoft Dynamics CRM. Release Notes AvePoint Record Rollback for Microsoft Dynamics Release Notes Table of Contents What s New in This Doucment... 3 AvePoint Record Rollback 3.1.3 for Microsoft Dynamics... 4 AvePoint Record Rollback 3.1.2

More information

Web Service for SKF @ptitude Observer. Installation Manual. Part No. 32179700 Revision A

Web Service for SKF @ptitude Observer. Installation Manual. Part No. 32179700 Revision A Web Service for SKF @ptitude Observer Part No. 32179700 Revision A Copyright 2009 by SKF Reliability Systems All rights reserved. Aurorum 30, 977 75 Luleå Sweden Telephone: +46 (0) 920 758 00, Fax: +46

More information

Intel HTML5 Development Environment Article Using the App Dev Center

Intel HTML5 Development Environment Article Using the App Dev Center Intel HTML5 Development Environment Article Using the App Dev Center v1.06 : 06.04.2013 Legal Information INFORMATION IN THIS DOCUMENT IS PROVIDED IN CONNECTION WITH INTEL PRODUCTS. NO LICENSE, EXPRESS

More information

Infor BI for Lawson/M3 Release Notes. Version: Published: October 2015

Infor BI for Lawson/M3 Release Notes. Version: Published: October 2015 Infor BI for Lawson/M3 Release Notes Version: 10.6.0.0 Published: October 2015 Copyright 2015 Infor. All rights reserved. Important Notices The material contained in this publication (including any supplementary

More information

Wave IP 3.0. Wave ViewPoint Mobile for Android User Guide

Wave IP 3.0. Wave ViewPoint Mobile for Android User Guide Wave IP 3.0 Wave ViewPoint Mobile for Android User Guide 2012 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof

More information

Dell One Identity Manager 7.0. Help Desk Module Administration Guide

Dell One Identity Manager 7.0. Help Desk Module Administration Guide Dell 2015 Dell Inc. ALL RIGHTS RESERVED. This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure

More information

User guide - Dashboard

User guide - Dashboard User guide - Dashboard Table Of Contents About the Dashboard...2 Usage examples...2 Logging on to the Dashboard...3 Advanced login...3 Getting started with the Dashboard...5 Widget view...6 Widgets...6

More information

INTRODUCTION TO SYNTHESYS

INTRODUCTION TO SYNTHESYS INTRODUCTION TO SYNTHESYS i All rights reserved The contents of this documentation (and other documentation and training materials provided), is the property of Noetica and is strictly confidential. You

More information

Business Portal for Microsoft Dynamics GP 2010. User s Guide Release 5.1

Business Portal for Microsoft Dynamics GP 2010. User s Guide Release 5.1 Business Portal for Microsoft Dynamics GP 2010 User s Guide Release 5.1 Copyright Copyright 2011 Microsoft. All rights reserved. Limitation of liability This document is provided as-is. Information and

More information

CA Performance Center

CA Performance Center CA Performance Center Release Notes Release 2.3.3 This Documentation, which includes embedded help systems and electronically distributed materials, (hereinafter referred to as the Documentation ) is for

More information

Vector HelpDesk - Administrator s Guide

Vector HelpDesk - Administrator s Guide Vector HelpDesk - Administrator s Guide Vector HelpDesk - Administrator s Guide Configuring and Maintaining Vector HelpDesk version 5.6 Vector HelpDesk - Administrator s Guide Copyright Vector Networks

More information

How to Quickly Create Custom Applications in SharePoint 2010 or 2013 without Custom Code

How to Quickly Create Custom Applications in SharePoint 2010 or 2013 without Custom Code How to Quickly Create Custom Applications in SharePoint 2010 or 2013 without Custom Code A Guide through Web Parts in Quick Apps for SharePoint By Dan Barker, product manager, Dell Software Table of Contents

More information

DocuSign for Salesforce Administrator Guide v6.1.1 Rev A Published: July 16, 2015

DocuSign for Salesforce Administrator Guide v6.1.1 Rev A Published: July 16, 2015 DocuSign for Salesforce Administrator Guide v6.1.1 Rev A Published: July 16, 2015 Copyright Copyright 2003-2015 DocuSign, Inc. All rights reserved. For information about DocuSign trademarks, copyrights

More information

Sample- for evaluation purposes only! Introductory Outlook. TeachUcomp, Inc.

Sample- for evaluation purposes only! Introductory Outlook. TeachUcomp, Inc. A Presentation of TeachUcomp Incorporated. Copyright TeachUcomp, Inc. 2015 Introductory Outlook TeachUcomp, Inc. it s all about you Copyright: Copyright 2015 by TeachUcomp, Inc. All rights reserved. This

More information

CDUfiles User Guide. Chapter 1: Accessing your data with CDUfiles. Sign In. CDUfiles User Guide Page 1. Here are the first steps to using CDUfiles.

CDUfiles User Guide. Chapter 1: Accessing your data with CDUfiles. Sign In. CDUfiles User Guide Page 1. Here are the first steps to using CDUfiles. CDUfiles User Guide Chapter 1: Accessing your data with CDUfiles Here are the first steps to using CDUfiles. Sign In Open your web browser and enter cdufiles.cdu.edu.au or Note: Use cdufiles.egnyte.com

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

8x8 Click2Pop User Guide

8x8 Click2Pop User Guide USER GUIDE 8x8 User Guide Getting Started with April 2014 Contents Introduction... 3 What s new.... 3 8x8.... 3 Here is how works...4 8x8 Click2Connect.... 4 Requirements.... 4 Installation on Microsoft

More information

http://www.trendmicro.com/download

http://www.trendmicro.com/download Trend Micro Incorporated reserves the right to make changes to this document and to the products described herein without notice. Before installing and using the software, please review the readme files,

More information