Cisco IPICS Push-to-Talk Management Center

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1 Cisco IPICS Push-to-Talk Management Center Product Overview The Cisco IP Interoperability and Collaboration System (IPICS) Push-to-Talk Management Center (PMC) client (Figure 1) is a Microsoft Windows based application that enables push-to-talk (PTT) functionality for PC users. It allows users to communicate over and monitor broadcasts of multiple channels of communications at the office or from a remote site. Figure 1. Cisco IPICS PMC Client The Cisco IPICS PMC client extends communications of existing PTT radio channels or broadcast networks. Cisco IPICS PMC users can participate in multiple channels of communication. The ability for users to also respond to incidences or emergencies by using a Cisco IPICS PMC on their PCs boosts organizational responsiveness as well as operational efficiency and effectiveness. Cisco IPICS PMC users can be added quickly and dynamically to new communication channels as incidents or needs unfold. Channels are PTT radio channels, broadcast channels, point-to-point push-to-talk connections to other Cisco IPICS PMC users, direct dial channels for dial-out to preconfigured public switched telephone network (PSTN) or IP phone numbers, or virtual talk groups made up of multiple channels and communication device types (mobile phones, IP phones, and so on). The availability of these channels is managed remotely by an operations manager or dispatcher, allowing for quick and efficient escalation and deescalation of events. Solution Overview The Cisco IPICS PMC is an integral component of Cisco IPICS, an intelligent resource management tool that controls media and information. It simplifies communications, improves response times, and enhances the functionality of existing investments for organizations. The Cisco IPICS PMC depends on the Cisco IPICS server to provide its configuration, updates/upgrades, management, authentication, and alert tone distribution information. All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 1 of 7

2 The Cisco IPICS Policy Engine can further simplify and automate the activation of virtual talk groups as well as provide Cisco IPICS PMC users with the ability to utilize direct dial channels. The Cisco IPICS Policy Engine is an add-on module for Cisco IPICS. The Cisco IPICS portfolio of products and applications provides cost-effective and comprehensive communications interoperability between push-to-talk (PTT) radio systems and devices such as mobile phones, IP phones, public switched telephone network (PSTN) phones, and PC clients. Based on proven IP standards, Cisco IPICS takes advantage of ubiquitous IP networks to extend the reach of traditional communications networks and also to provide notification using , pager notification, and Short Message Service (SMS). Using Cisco IPICS, public sector agencies and enterprises can intelligently apply resources to streamline operations and rapidly respond to routine events as well as emergencies. Figure 2. Cisco IPICS Solution Features and Benefits Extension of Traditional Push-to-Talk Network to IP Network The Cisco IPICS PMC client application extends voice reachability from PTT radio or broadcast networks to IP networks. Cisco IPICS PMC users can participate in multiple channels or talk groups anywhere there is IP access. Multiple Channel Types Users have communication access not only to PTT radio channels, but also to broadcast channels, direct two-way channels to other Cisco IPICS PMC users (point-to-point push-to-talk connections), direct dial channels for dial-out to preconfigured PSTN or IP phone numbers, or virtual talk groups made up of multiple channels and communication device types (mobile phones, IP phones, and so on). All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 2 of 7

3 Easy Remote Access With VPN, authorized users with IP access can use a Cisco IPICS PMC remotely from anywhere in the world. Rapid Deployment The Cisco IPICS server simplifies the distribution and deployment of the Cisco IPICS PMC. The Cisco IPICS PMC is a network-installable application that is remotely managed by the Cisco IPICS server. Authorized users can download the Cisco IPICS PMC client as operations or incidents require. This allows users anywhere to quickly and easily participate in communications talk groups. Quick and Dynamic Access to Communications Channels Cisco IPICS PMC users can participate and monitor multiple communication channels simultaneously, thereby replacing or reducing the number of desktop endpoints or handheld radios needed. Uninterrupted Communications Should the primary Cisco IPICS server be unavailable, Cisco IPICS PMC users can continue to communicate and operate in an offline mode or log in to an alternate Cisco IPICS server. Remote Management The Cisco IPICS PMC client is managed securely and remotely through the Cisco IPICS server for configuration changes, new information or resources, privileges, and other updates. Servermanaged configuration alleviates the need for time-consuming and costly onsite IT resources, improves ease of use, and facilitates service offerings. Multiple User Interface Options The Cisco IPICS PMC client includes eight different easy-to-use interface options (figure 3) for user flexibility. All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 3 of 7

4 Figure 3. Cisco IPICS PMC User Interface Options Table 1 describes additional features and benefits. Table 1. Feature Voice Replay Alert Tones Features and Benefits Benefit Allows users who missed conversations to replay buffered voice communications on a perchannel basis Provides ability to broadcast alert tones over specified channels Keyboard Mapping Application Logs Multicast Session Initiation Protocol (SIP)-Based Unicast Connectivity Configurable Audio Output (Spatial Position) Location Optimize for Low-Bandwidth Option All Talk Channel Select Channel State Channel Reorder Listen-Only Channels Allows keys to be assigned for quick access to functions for each of the channels Provides detailed activity and event information for subsequent audit and training purposes Allows scalability and improves network performance Supports connections for remote users Enables the user to choose the speaker (left, right, or stereo) that the selected channel uses Determines the reachability and type of channel communication that is appropriate for the location of the user Optimizes audio quality, on a per-channel basis, when users are connected using a lowbandwidth and/or high-latency link Allows users to simultaneously transmit audio or alert tones on one or more selected channels Allows users to select one or more channels to simultaneously transmit audio, dual tone multifrequency (DTMF) tones, or alert tones Allows users to determine which channels are online and can be activated Provides users the ability to reposition channels that are displayed Enables users to monitor channels in listen-only mode even if permissions to talk are not provided All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 4 of 7

5 Volume Control Channel Activation Receive/Transmit Indicators Channel Latch Channel Names Channel Colors Secure Channel Indicator Allows users to control the volume for every channel individually Enables users to turn channels on and off Lets the user know of recent incoming/outgoing audio traffic activity on a channel Allows the user to lock the PTT button for audio transmission, if the option is made available through the Cisco IPICS server Allows specific channel names/labels to be displayed in the channel area, as configured in the Cisco IPICS server Allows specific channels to be uniquely identified by using predefined colors, as configured in the Cisco IPICS server Provides a visual indication of a secure (privileged) channel, as configured in the Cisco IPICS server Product Specifications Table 2 describes product specifications. Table 2. Product Specifications Specification Description Voice Codecs G.711 and G.729 Signaling Security Assigned Channels Active Channels Connectivity DTMF Tone Generation Voice Activity Detection (VAD) Voice Streams Quality-of-Service (QoS) Priority Markings HTTPS over SSL Up to 50 channels Up to 18 channels Multicast and Unicast In-band signaling Configurable by channel Maximum of 3 simultaneous multicast voice streams per channel DSCP = CS3 for control packets DSCP = EF for RTP and RTCP packets Minimum System Requirements Cisco IPICS v2.0(1) Minimum PC Requirements for Up to Four Active Channels Microsoft Windows 2000 Professional (Service Pack 4) or Windows XP Professional (Service Pack 2) Pentium III 800 MHz or equivalent 512 MB RAM 1 GB free disk space Non-ISA full-duplex sound card (integrated or PCI-based) or USB sound device 800x600x16 bit screen resolution, 1024x768x16 bit or better recommended Minimum PC Requirements for Up to Six Active Channels Microsoft Windows 2000 Professional (Service Pack 4) or Windows XP Professional (Service Pack 2) Pentium IV 1.5 GHz or equivalent 512 MB RAM 1 GB free disk space All contents are Copyright Cisco Systems, Inc. All rights reserved. This document is Cisco Public Information. Page 5 of 7

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