Bolton College Training Solutions for Catering & Hospitality

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1 Bolton College Training Solutions for Catering & Hospitality Bolton College obtains the highest employer satisfaction score among general FE colleges at 9.6 out of 10. Source: FE Choices survey , administered by the Skills Funding Agency

2 Welcome Here at Bolton College we are currently engaged with over 80 businesses from the Catering & Hospitality sector. One of our key strategic priorities is to facilitate the development of the local economy by working with businesses throughout Bolton and Greater Manchester and providing them with responsive and flexible training solutions. In this way, you can be assured of our commitment to helping you enhance the productivity and competitive advantage of your workforce. We are aware of the financial implications of investing in training, and this is why we ensure value for money in our delivery. We will firstly carry out a free business audit to identify your specific business needs, and once these are identified we can discuss possible grants and funding opportunities with you to reduce associated costs. If you are looking to add to your existing workforce, we can help with recruitment by promoting your vacancies and by shortlisting any eligible apprentice candidates. We can even arrange unpaid work placements if you are looking for a more short-term option. Whatever the size and specialism of your business, our expert team of Business Advisors will work closely with you to decide upon the best training solution to suit your evolving workforce. Lorraine Groch Vice Principal for Enterprise 97% 97% of employers said that they would recommend us to another employer seeking similar training. 96% 96% of employers were satisfied with the overall quality of the training. 2 business@boltoncollege.ac.uk

3 Contents Apprenticeships (pages 4-5) If you d like to upskill an existing employee or recruit a new one altogether, we deliver Apprenticeships in the following Catering & Hospitality areas: Food & Drink Service Professional Cookery Hospitality Services Hospitality Supervision & Leadership Customer Service Management Business Administration Information Technology Accounting Training for Business (pages 6-11) In addition to offering a range of ready to run courses that develop skills needed for success in the Catering & Hospitality industry, we are able to adapt an existing course or even create a new one to meet your specific training objectives. Course areas can include: Cake Decoration Accounting & Book-Keeping Customer Service Computing & IT English & Maths First Aid Food Safety Health & Safety Leadership & Management Management Tools p7 p7 p8 p8 p9 p9 p9 p10 p10 p11 95% 95% of employers said that we understood their organisation s training needs. 97% 97% of employers commended the professionalism of our staff delivering training. Source: Employers Satisfaction Survey 2013/14, Skills Funding Agency business@boltoncollege.ac.uk 3

4 Apprenticeships Apprenticeships can help businesses to tackle skills shortages by upskilling existing employees or recruiting brand new staff. They deliver real, measurable benefits (see opposite) by boosting efficiency, productivity and competitive edge. An Apprenticeship combines working with the obtainment of a nationally recognised qualification. In most cases the apprentice attends College one day a week and spends the remainder of the week in the workplace. We offer Apprenticeships in: Food & Drink Service Professional Cookery Hospitality Supervision & Leadership Hospitality Services Customer Service Business Administration Information Technology Accounting Josh has been brilliant hard-working and reliable. He really cares about what he s doing, and you ve got to be determined in this job. I wouldn t hesitate in employing him! Claire Bolton, Sous Chef at Heathcotes & Co. Josh Beard completed a Professional Cookery Level 2 Apprenticeship while working for Heathcotes & Co., based at Bolton Whites Hotel. 4 If you have any questions about Apprenticeships, call or business@boltoncc.ac.uk

5 6 Advantages of Apprenticeships 92% of apprentice employers believe that Apprenticeships lead to a more motivated & satisfied workforce. 77%of employers believe Apprenticeships make their business more competitive. 83% of apprentice employers rely on the Apprenticeship programme to provide the skilled workers that they need for the future. On average, a Catering Hospitality apprentice will add over 22,000 & to the annual output of a business. 96% employers of report benefits to their business when taking on an apprentice. 82% of businesses report improved productivity as a result of employing an apprentice. Sources: Did you know? Government grants are available to cover the costs of training. Can I get a grant? If you re a business in Greater Manchester, you may be able to access the Apprenticeship Grant for Employers (AGE). Grants range from 1,500 to 3, business@boltoncollege.ac.uk 5

6 Training for Business We offer a range of ready to run courses that develop skills needed for success in the Catering & Hospitality sector. These can be split into two categories: Professional Qualifications and Short Courses. Our full- and part-time Professional Qualification courses range from Level 1 through to Level 3, with some progressing to Higher Education. Subjects include: Allergens Food Safety Health & Safety Leadership & Management Computing & IT Accounting Many of our Short Courses help develop specialist skills for employment in the industry, including: Cake Decoration Techniques Customer Service First Aid As well as delivering ready to run short courses, we can adapt an existing course or create a new one to meet your business needs. This option is more flexible in terms of course content, and the training can be delivered at your premises for greater convenience. I truly believe that the training and experience Penney gained during her time as an Apprentice at Bolton College accelerated her into the supervisory position she now holds with us. The course enabled her to be coached and trained in a busy working department where she gained confidence and people skills. Jackie Hargreaves, Catering Academy Manager Penney Charnock completed a Hospitality Services Apprenticeship Level 2 while working in Bolton College s cafeteria. Peneny Charnock, Hospitality Apprentice 6 business@boltoncollege.ac.uk

7 Training for Business Accounting & Book-Keeping Every business needs to look after its accounts, and we can help your employee(s) build the skills needed to handle increasingly complex tasks from cash management to handling tax depending on the demands of your business. Book-keeping Introduction Basic Book-keeping Cake Decoration If cake decoration plays a part in your business or if you would like it to then our industry-experienced trainer, who is a member of The British Sugarcraft Guild, can teach your employees the tricks of the trade. We were awarded Best College & Group Display Winner at Cake International 2015 (The Sugarcraft, Cake Decorating & Baking Show), and one of our learners won Gold! Royal Icing a Round Cake Sugarpasting a Round & Square Cake Pastillage Techniques Complex Modelling & 3D Ornaments Accounting Award Level 1 Accounting AAT Certificate Level 2 Accounting AAT Diploma Level 3 Accounting AAT Diploma Level 4 Bolton College gold winning cake business@boltoncollege.ac.uk 7

8 Training for Business Computing & IT Our industry-experienced trainers can deliver a range of both professional qualification courses and customisable short courses whatever the current ability of your employees and demand of your business. Basic Computer Skills for Work Developing your Computer Skills for Work Computer Security & General Maintenance Bespoke Software Application Training Customer Service Customers are at the heart of a successful business, and we can help your employees build a stronger relationship with yours. Call-handling Techniques General Customer Service IT Users Certificate Level 1 Award for IT Users Level 1 First Extended Certificate in Information & Creative Technology Level 2 Certificate in IT User Skills (ECDL Extra) Level 2 Subsidiary Diploma in IT Level 3 8 business@boltoncollege.ac.uk

9 + Training for Business English & Maths A-Z abc & % First Aid Every business needs at least one designated first aider, and our courses can equip your chosen employee(s) with the knowledge and skills needed to administer first aid and basic life support in the workplace. Emergency First Aid at Work (First Aid Industry Body) First Aid at Work Requalification Basic First Aid Automated External Defibrillation (AED) Training Food Safety Working in a setting where food is prepared, cooked and handled, it is essential to know how to control food safety risks such as personal hygiene, food storage and potential allergic reactions. Our professional courses will teach your staff what they need to know. Allergens Certificate Level 2 Food Safety Certificate Level 2 Food Safety Certificate Level 3 Food Safety Certificate Level 4 HACCP Level 2 HACCP Level 3? English and maths skills are integral to success in the workplace and our courses can be made relevant to your individual business situation. Whatever the current level of your employees, we will have a course to suit them. English Entry Levels 1, 2 & 3 Maths Entry Levels 1, 2 & 3 GCSE English GCSE Maths English and maths are at the root of all we do business@boltoncollege.ac.uk 9

10 Training for Business Health & Safety Our range of practical training courses will assist you in carrying out risk assessments and controlling substances that are hazardous to health. We can also give you a solid understanding of the legal requirements relating to health and safety. Fire Safety Awareness Working at Heights CIEH Level 2 Award in Principles of COSHH CIEH Level 2 Award in Principles of Manual Handling CIEH Level 3 Award in Risk Assessment Principles & Practice CIEH Level 2 Award in Health & Safety CIEH Level 3 Award in Health & Safety IOSH Managing Safely IOSH Managing Safely Recertification NEBOSH National General Certificate in Health & Safety NEBOSH Introduction to Controlling Health, Safety & Environmental Risks in the Workplace Leadership & Management Training Are you looking to promote a member of staff to management position? Once they have received guidance from our industryexperienced trainer, you can be confident in their leadership. Our courses focus on the development of strategic thinking, maintaining positive working relationships and performance management skills. ILM Level 2 Certificate in Team Leading ILM Level 3 Award in Leadership & Management FdSc Business & Management (in partnership with the University of Salford) 10 business@boltoncollege.ac.uk

11 Training for Business Management Tools These short courses are ideal for any supervisors or managers who are required to manage people and resources effectively. Participants will learn how to conduct productive meetings, develop marketing plans and much more. Business Tools & Techniques Developing a Marketing Plan Conducting Effective Meetings Sign Language If your business comes into regular contact with D/deaf people, our courses can equip your staff with the skills needed to communicate effectively. Certain tasks and topics will reflect authentic work-based scenarios. British Sign Language Level 1 British Sign Language Level 2 British Sign Language Level 3 Training Skills These versatile courses are suitable for any employees who are required to deliver internal or external training as part of their role. Assessing Vocational Assessment Certificate Level 3 Education & Training Award Level 3 PGCE/Certificate in Education (14+) business@boltoncollege.ac.uk 11

12 Contact our expert team of Business Advisors today to discuss a training solution that will suit your business. Tel: business@boltoncc.ac.uk Web: /boltoncollege