The Digital Workplace

Transcription

1 Atos 2015 The Digital Workplace Ralph Brabec Günther Peichler Atos technology forum, Jasna Grand Hotel

2 Today s Challenge? By 2018, our world will be ever more connected, with an estimated 4.5 billion smartphones, 2.5 billion users of social networks and more than 25 billion connected objects. Digital Business Empowerment. Your business technologists. Powering progress

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4 The digital workplace isn t just technology Adaptive organization Adaptive environment Adaptive workplace Workplace culture of the future Optimized workplace Building design Work-style analysis Lean mangement Facility management Social collaboration Office equipment Performance management Optimized support Mobility Wellbeing Pay-per-use programs services Leadership Any, programs Any, Any Cost management

5 Times have changed a step change is required FROM: Technology first Cost focused PC/desktop first IT decides Help = phone One size fits all Corporate Network Perimeter Security TO: People first Productivity focused Mobile first People Choose - IT enables Help = Multi Channel Choice & service flexibility Internet Centric Embedded Security

6 Atos view: Personalized, digital and connected 1 Me The Individual My Digital Hub My Digital Mesh 3 4 My Physical World

7 Limitless NEW workplace scenario s Creating & underpinning new working scenario s People Centric, internet enabled, digital, mobile Consumer driven User Choice One identity Any, Any, Any Content Everywhere Rich Collaboration Secure at all levels

8 Delivering the right End User Services One size never fit all users Inclusive & intelligent omnichannel user support Managing complete diversity of workplaces and devices (physical and virtual) Embedded solutions that enhance communication and collaboration in global organizations A workplace built around access to applications and data, seamlessly anytime anywhere.

9 The enterprise digital workplace ecosystem is exploding User want choice the future workplace is about delivering it to them User support Collaboration User data & storage End user management Cloud desktop & apps

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11 Digital Workplace Transformation What Future workplace lessons have been learnt from our clients so far? 1. Engage with Users/Business create profiles 2. Deliver a great User Experience (UX) on day 1 3. Applications hold the key 4. Virtual Desktop & RDS has a role 5. Refresh based on use case 6. The PC is no longer the primary device for some 7. BYOD is still mostly smartphones 8. Users want to get help differently 9. Its not just about deploying technology

12 The Future of Virtual Desktop Infrastructure (VDI) VDI is NOT the future of Workplace Computing Moving into the Mobile Era will render many of the VDI advantages obsolete Native Apps Provide Superior User Experience BUT VDI will continue to play a CRITICAL role Security (Data cannot leave the data center) Session portability (Hospitals, Financials) Data proximity (Client-Server Apps) Application Compatibility Enable transition to mobile future (Compare to Terminal Emulation software in the 1990s)

13 Digital Workplace Transformation Take away s Close the gap: 1. Transform the way employees consume all services 2. Focus on quality and user experience exceed expectations 3. Your workplace will be a hybrid of software, clouds, providers 4. Convergence; think Digital, but integrate with the physical 5. Technology = the easy part. Adoption & change management is complex 6. Beat Shadow IT - Embrace consumerization with new attractive workplace services

14 Future Support Experiences What Atos is doing: Omni-channel Face to face re-invented User Journey analytics Mobile support app What s next: Virtual assistants Context aware support

15 The Interaction Center the Atos framework for future service desk services.

16 Windows 10 Unified Device Management In-Place Upgrade No more OS upgrades Single Sign-On to everything* Mobile First Start Menu returns Improved management and user experience Single Application all devices

17 Workplace predictions 2-3 years Our predictions for Consumerization has become the norm Securing people and their data rather than devices It s all about touch, gesture and speech Applications are no longer device-constrained The workplace becomes personal and virtual. and beyond The rise of Artificial Intelligence (AI) Device per user exponential growth Context-aware security is reality Wearable technology

18 Meet our mobile BTIC Digital workplace hands-on Mobile Working 2-factor authentication Biometric Authentication Windows Hello Workplace in my pocket Fruitful discussions

19 Thank you For more information please contact: Ralph Brabec Atos, the Atos logo, Atos Consulting, Atos Sphere, Atos Cloud and Atos Worldgrid, Worldline, bluekiwi are registered trademarks of Atos Group. November Atos. Confidential information owned by Atos, to be used by the recipient only. This document, or any part of it, may not be reproduced, copied, circulated and/or distributed nor quoted without prior written approval from Atos. Günther Peichler For internal use