Customer Service Vacancies West Gate Assistant Job description

Transcription

1 Customer Service Vacancies 2016 West Gate Assistant Job description Aim To provide excellent customer service to a variety of visiting public to the Trust s two historic sites. Reports to Operations Manager WG 1 Post title Part Time West Gate Assistant Place of work Vindolanda, West Gate admission building Rate of pay 7.20 per hour Holiday Entitlement As accrued, dependant on shift pattern Days of work TBC Some 2 / 3 & 4 Day roles Hours of work March April - September Start Date Week commencing 22 nd March 2016 End Date Week ending Sept 5 th 2016 Responsibilities The key duties for these posts are: High level of customer contact and interaction as this is the main visitor entrance and the first point of contact for over 90% of visitors. Selling admission tickets for Roman Vindolanda and joint admission tickets with Roman Army Museum, plus Gift Aid and guidebooks. Processing group and school admissions and liaising with the education officer / volunteer guides. Maintaining and cleaning the West Gate complex on a daily basis including, sweeping and mopping floors, sweeping paths, emptying bins, cleaning toilets and other activities required to maintain your work and the visitor environment. These duties are carried out after last admission when there are no visitors within the complex. Liaising with other customer service staff and the Vindolanda Office. Any other associated retail and café activities deemed necessary to provide the best possible experience for the museum visitors. Terms of contract Staff Training days and other training These are seasonal contracts with the option of renewal on an annual basis after an end of year 1 assessment. Annual Staff Training will take place by arrangement on Feb 2 nd, 3 rd & 4 th 2016.

2 Education Qualification 4 GCSE s or equivalent including literacy and numeracy Personal Specifications Experience Previous experience in retail or similar customer service environment Essential/Desirable Qualification Essential Desirable Demonstrated Application form Application form/interview Skills and abilities Excellent communication skills Essential Interview Good Customer care Essential Application form/interview Good telephone manner Essential Application form/interview Experience with cash handling Essential Application form/interview Ability to work as part of a team Essential Application form/interview Able to work under pressure Essential Application form/interview Pervious sales experience Desirable Application form Knowledge of operating a cash register Desirable Application form Problem solving skills Desirable Interview Able to remain calm and polite in difficult situations Essential Application form/interview Able to follow instructions Essential Application form/interview Be accurate and pay attention to details Essential Application form/interview Personal details Flexible approach to work Essential Application form/interview Smart and tidy appearance Essential Interview Willingness to learn and enthusiasm Essential Application form/interview Willingness to work outside standard working hours Desirable Application form/interview Notes for all Customer Service Vacancies: Please note that the majority of Vindolanda Trust customer service staff and designated managerial staff are required to work at least one weekend day per week. If you are interested in working in customer service for The Vindolanda Trust but require more flexible options, you are welcome to contact Colin by telephone for informal discussions. Applicants with disabilities who are able to meet the basic requirements will be offered an interview. Dress Code All seasonal staff required asked to adhere to the Vindolanda Trust dress code and to wear the items of uniform provided. Employees Handbook All staff are required to abide by the policies contained within The Employees Handbook. Details are fully explained at the above training days. Extra Days Staff who work less than 5 days per week must agree to work an extra 6 days per season, if requested by senior staff, and with due notice.

3 Customer Service Vacancies 2016 Vindolanda Museum Shop/Cafe Assistant Job description Aim To provide excellent customer service to a variety of visiting public to the Trust s two historic sites. Reports to Operations Manager VT Museum & Cafe Post title Place of work Rate of pay Holiday Entitlement Days of work Hours of work Museum Shop & Cafe assistant Chesterholm Museum, Vindolanda, Bardon Mill 7.20 per hour As accrued, dependant on shift pattern TBC Some 2, 3 & 4 Day roles ( May Including 1 weekend day) February, March & October April to September Start Date TBC dependant on post ( Feb/March 2016 ) End Date Nov 1 st 2016 Responsibilities The key duties for these posts are: High level of customer contact as the first point of contact for visitors to the Vindolanda Museum. Selling admission tickets for Roman Vindolanda and joint admission tickets with Roman Army Museum, plus Gift Aid and guidebooks. Answering general enquiries about the Vindolanda Trust sites and the local area, both face to face and over the telephone. Serving customers within the shop with gifts, souvenirs and books. Food preparation and serving food, drinks and snacks within the café. Maintaining your working environment including, clearing café tables and washing dishes, keeping all counter areas tidy, dusting shop shelves and any other activity required to maintain your work and the visitor environment. Liaising with other customer service staff and the Vindolanda Office. Any other associated retail and café activities deemed necessary to provide the best possible experience for the museum visitors. Terms of contract Staff Training days and other training These are seasonal contracts with the option of renewal on an annual basis after an end of year 1 assessment. Annual Staff Training will take place by arrangement on Feb 2 nd,3 rd & 4 th 2016.

4 Education Qualification 4 GCSE s or equivalent including literacy and numeracy Personal Specifications Experience Previous experience in retail or similar customer service environment Essential/Desirable Qualification Essential Desirable Demonstrated Application form Application form/interview Skills and abilities Excellent communication skills Essential Interview Good Customer care Essential Application form/interview Good telephone manner Essential Application form/interview Experience with cash handling Essential Application form/interview Ability to work as part of a team Essential Application form/interview Able to work under pressure Essential Application form/interview Pervious sales experience Desirable Application form Knowledge of operating a cash register Desirable Application form Problem solving skills Desirable Interview Food Hygiene knowledge and understanding Desirable Application form Able to remain calm and polite in difficult situations Essential Application form/interview Able to follow instructions Essential Application form/interview Be accurate and pay attention to details Essential Application form/interview Personal details Flexible approach to work Essential Application form/interview Smart and tidy appearance Essential Interview Willingness to learn and enthusiasm Essential Application form/interview Willingness to work outside standard working hours Desirable Application form/interview Notes for all Customer Service Vacancies: Please note that the majority of Vindolanda Trust customer service staff and designated managerial staff are required to work at least one weekend day per week. If you are interested in working in customer service for The Vindolanda Trust but require more flexible options, you are welcome to contact Colin by telephone for informal discussions. Applicants with disabilities who are able to meet the basic requirements will be offered an interview. Dress Code All seasonal staff required asked to adhere to the Vindolanda Trust dress code and to wear the items of uniform provided. Employees Handbook All staff are required to abide by the policies contained within The Employees Handbook. Details are fully explained at the above training days. Extra Days Staff who work less than 5 days per week must agree to work an extra 6 days per season, if requested by senior staff, and with due notice.

5 Customer Service Vacancies 2016 Roman Army Museum Shop/Cafe Assistant Job description Aim To provide excellent customer service to a variety of visiting public to the Trust s two historic sites. Reports to Operations Manager RAM Museum & Cafe Post title Museum Shop & Cafe assistant Place of work Roman Army Museum, Greenhead Rate of pay 7.20 per hour Holiday Entitlement As accrued, dependant on shift pattern Days of work TBC Some 2, 3,4 Day roles Hours of work February, March & October April to September Start Date TBC dependant on post ( Feb 2016 ) End Date Week ending Nov 1 st Responsibilities The key duties for these posts are: High level of customer contact as the first point of contact for visitors to the Roman Army Museum. Selling admission tickets for Roman Army Museum and joint admission tickets with Roman Vindolanda, plus Gift Aid and guidebooks. Answering general enquiries about the Vindolanda Trust sites and the local area, both face to face and over the telephone. Serving customers within the shop with gifts, souvenirs and books. Food preparation and serving food, drinks and snacks within the café. Maintaining your working environment including, clearing café tables and washing dishes, keeping all counter areas tidy, dusting shop shelves and any other activity required to maintain your work and the visitor environment. Liaising with other customer service staff and the Vindolanda Office. Any other associated retail and café activities deemed necessary to provide the best possible experience for the museum visitors. Terms of contract Staff Training days and other training These are seasonal contracts with the option of renewal on an annual basis after an end of year 1 assessment. Annual Staff Training will take place by arrangement on Feb 2 nd,3 rd & 4 th 2016.

6 Education Qualification 4 GCSE s or equivalent including literacy and numeracy Personal Specifications Experience Previous experience in retail or similar customer service environment Essential/Desirable Qualification Essential Desirable Demonstrated Application form Application form/interview Skills and abilities Excellent communication skills Essential Interview Good Customer care Essential Application form/interview Good telephone manner Essential Application form/interview Experience with cash handling Essential Application form/interview Ability to work as part of a team Essential Application form/interview Able to work under pressure Essential Application form/interview Pervious sales experience Desirable Application form Knowledge of operating a cash register Desirable Application form Problem solving skills Desirable Interview Food Hygiene knowledge and understanding Desirable Application form Able to remain calm and polite in difficult situations Essential Application form/interview Able to follow instructions Essential Application form/interview Be accurate and pay attention to details Essential Application form/interview Personal details Flexible approach to work Essential Application form/interview Smart and tidy appearance Essential Interview Willingness to learn and enthusiasm Essential Application form/interview Willingness to work outside standard working hours Desirable Application form/interview Notes for all Customer Service Vacancies: Please note that the majority of Vindolanda Trust customer service staff and designated managerial staff are required to work at least one weekend day per week. If you are interested in working in customer service for The Vindolanda Trust but require more flexible options, you are welcome to contact Colin by telephone for informal discussions. Applicants with disabilities who are able to meet the basic requirements will be offered an interview. Dress Code All seasonal staff required asked to adhere to the Vindolanda Trust dress code and to wear the items of uniform provided. Employees Handbook All staff are required to abide by the policies contained within The Employees Handbook. Details are fully explained at the above training days. Extra Days Staff who work less than 5 days per week must agree to work an extra 6 days per season, if requested by senior staff, and with due notice.