Release Notes. New Hardware Platform. Polycom HDX Systems, Version 1.0. Polycom HDX System

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1 Y IOIOIO C Y C Y VCR/DVD Y C C IR LAN VAC 50/60Hz 4A PC CARD Release Notes Polycom is pleased to announce the release of version 1.0 software for the Polycom HDX systems. This document provides the latest information about the Polycom HDX systems and version 1.0 software. New Hardware Platform The following sections describe the new Polycom HDX system hardware components. For information about connecting devices to the Polycom HDX system, refer to Setting up the Polycom HDX 9004 System and the Administrator s Guide for Polycom HDX Systems. Polycom HDX System The Polycom HDX system is designed to be the quintessential integrator s codec, incorporating elements of performance, flexibility, and capabilities that make it a world-wide standard for custom video conferencing integration VCR/DVD VCR/DVD VCR/DVD Video Inputs and Outputs The Polycom HDX system has the following video inputs: The Polycom High Definition Camera Interface (HDCI) connectors provide input for the main camera and second camera. These inputs support multiple formats in a single connector (Composite, S-Video, or analog Component YPbPr). The BNC connectors, along with audio input 3, provide input for a VCR or DVD player (Composite, S-Video, or analog Component YPbPr). The DVI-I connectors for inputs 4 and 5 offer both analog and digital formats (DVI or VGA) for sharing content from a computer. When video input 4 is selected, audio from input 4 is included in the audio mix for the call. November /A

2 The Polycom HDX system has the following video outputs: The DVI-I connectors for outputs 1 and 2 deliver DVI, VGA, and component YPbPr video formats for the main monitor and second monitor. When configured for VGA or DVI, both DVI and VGA output formats are simultaneously available on the DVI-I connector. This allows you to simultaneously drive both a VGA and DVI monitor from a single video output port by using a standard adaptor cable that splits the DVI-I connector signals into two separate connectors (DVI-D and VGA). The BNC connectors for outputs 1 and 2 provide S-Video and composite video formats. Either the DVI-I or BNC connector is active, depending on the current configuration setting. The BNC connectors for output 3, along with audio output 3, provide Composite or S-Video output for recording a call using a VCR or other recording device. The DVI-I connector for output 4 delivers DVI, VGA, and component YPbPr video formats for content display. Audio Inputs and Outputs The Polycom HDX system has the following audio inputs: One active RJ-45 connector for digital Polycom HDX microphone array input. As you are facing the back of the system, the input on the right is the one that is active. Phoenix connectors for line input 1 support either A single mono or stereo line-level microphone input One or two mono mic-level microphone inputs Phoenix connectors for analog input 3 provide stereo audio input for a VCR or DVD player. It is only active when video input 3 is selected. Phoenix connectors for analog input 4 provide stereo audio input for the computer or other device connected to video input 4. It is only active when video input 4 is selected. The Polycom HDX system has the following audio outputs: Phoenix connectors for output 1 support either mono or stereo audio output. You can connect this audio out to an external speaker system or to the monitor s audio inputs. Phoenix connectors for output 3 provide stereo audio output for recording a call using a VCR or other recording device connected to video output 3. 2

3 R Release Notes Hardware Restore Button You can use the hardware restore button on the Polycom HDX system to reset the system in one of two ways. You can restore the configuration, which resets the system settings to default values but retains directory entries, logs, and the current software version. Or, you can completely erase the system and restore it to its original factory software version and default configuration. For information about using hardware restore button, refer to the Administrator s Guide for Polycom HDX Systems. New Remote Control The Polycom HDX system remote control is similar to the VSX series remote control, with the following differences: An LCD display shows button presses and provides various menus. It shows the local state of the remote control, not feedback from the Polycom HDX system. Far Near Zoom Buttons at the bottom of the remote can be configured to control a VCR, DVD player, or other similar device. The Power button allows users to power the Polycom HDX system off and on. The Snap button is replaced by the new Option button. The Option button provides access to various features, depending on the screen you are viewing when you press it. The Help button is replaced by the Info button. The Graphics button is replaced by the Content/Media button. The PIP button is replaced by the Display button. The Dot and Asterisk are both on one button. Press once for a dot, twice for a colon, and three times for an asterisk. You can configure the Channel ID so that the remote control affects only one Polycom HDX system, even if there are other systems in the same room. The default channel ID for the remote control and the system is 3. For information about configuring the Polycom HDX system remote control, refer to the Administrator s Guide for Polycom HDX Systems. For information about using the Polycom HDX system remote control to control the system, refer to the User s Guide for Polycom HDX Systems. 3

4 High-Definition PTZ Camera Polycom HDX systems support the new Polycom Eagle Eye pan tilt zoom, high-definition camera. The Polycom Eagle Eye is a low-noise, high-performance camera that can be controlled remotely. This camera provides high-definition video in 720p analog format using Polycom HDCI, a proprietary high-density connector interface. You can mount the Polycom Eagle Eye on a monitor, a flat surface, or a wall using the custom shelf (part number ). When connecting a Polycom Eagle Eye camera to video input 2, use only the approved power supply from Polycom (part number ). Do not exceed 12 Volts at 3 Amps. New Microphones Polycom HDX systems support the new Polycom HDX digital microphone array. The new array has three microphone elements arranged in a triangular configuration. It incorporates improvements such as immunity to GSM cell phone emissions and a new industrial design. Software Features The following sections describe the Polycom HDX system software features that will be new for VSX system users. For information about enabling and configuring these features, refer to the Administrator s Guide for Polycom HDX Systems. For information about using features during a call, refer to the User s Guide for Polycom HDX Systems. High-Definition Video Polycom HDX systems can send and receive high-definition (HD), wide-screen video in point-to-point calls or via multipoint when using an HD capable bridge. The HD format supported is 1280 x 720 in progressive format. A system set for Sharpness will send HD at 1 Mbps or above; a system set for Motion will send HD at 2 Mbps or above. When an HD camera and HD display are connected to a Polycom HDX system and configured, the display shows local video in HD. Content may also be sent in HD if a video input is configured for HD. Content frame rate will vary, but can reach a maximum of 30 fps at high call rates. 4

5 Audio Enhancements Siren 22 KHz Audio The Siren 22 audio and Siren 22 stereo algorithms are the latest in a series of audio improvements from Polycom. Designed to carry the full human auditory bandwidth of 20 Hz to 22 khz, Siren 22 reproduces better audio quality for music, and makes speech easier to understand. Stereo Autorotation When a single Polycom microphone is connected to a Polycom HDX system with stereo enabled, you can use the Stereo Autorotation feature. This feature senses sound energy from the left and right speakers and automatically assigns left and right channels to the microphone elements. If the microphone is ceiling mounted or if the camera is not located in the same room as the speakers, you should disable Stereo Autorotation. Onscreen Audio Meters The user interface now provides additional audio meters on the audio settings screens so that you can see the actual input level present at each audio input. Automatic Gain Control for Audio Calls and VCR/DVD Input This feature provides automatic level adjustment so that VCR/DVD input audio or speech from conference participants connected using an analog phone or Voice over ISDN is at an acceptable and consistent level. Video Transcoding Polycom HDX systems provide video transcoding. When video transcoding is enabled, each far-site system can connect at a different call rate, up to the maximum rates allowed. The Polycom HDX system negotiates the best video algorithm and resolution between itself and each far site independently, transcoding between them as necessary. If transcoding is disabled, the Polycom HDX system reduces the rate of each far-site connection so that all connections in the call use the same rate. 5

6 Software Options The following software options are available. Internal Multipoint, 4-Port or 8-Port These options allow the Polycom HDX system to host multipoint calls with up to three other sites (4-Port) or seven other sites (8-Port). 6 Mbps Call Rate (IP Only) This option allows the Polycom HDX system to use a total of 6 Mbps when hosting multipoint IP calls. People On Content The People On Content feature allows users to present content such as slides, charts, still images, or video, with the presenter overlaid on the content. The effect is similar to a weather news cast on television. Enhanced User Interface The Polycom HDX system user interface maintains the same basic navigation as VSX systems, providing an easy transition for experienced users. Some enhancements in the Polycom HDX system interface include the new home screen design, the new video screen design, and the onscreen Options menu. 6

7 Web-Based Software Update If you need to reinstall or update your system software, use the web-based Software Update. To access Software Update: 1. On a computer, open Internet Explorer version 6.x. 2. Go to 3. Navigate to your product software. 4. Download the appropriate software update file. 5. In the browser address line, enter the system s IP address, for example, to access its web interface. If Security Mode is enabled on the system, you must use secure HTTPS access, for example, Click Yes in the security dialog boxes that appear. 6. Enter admin as the user name, and enter the remote access password, if one is set. 7. Go to Admin Settings > General Settings > Software Update, and follow the instructions on the screen. No software key is required to install version 1.0 or 1.0.x patch releases. API Controller Code In cooperation with the leading touch panel controller manufacturers, Polycom Video Division is proud to offer its own version of controller code designed to run on AMX and Crestron systems. These two independent code bases were developed specifically to address longstanding issues of code compatibility with video system software releases. These two new code offerings have been fully tested against the most current video system codec release. They provide a fully executable controller program but also serve as a guideline for ongoing development using Polycom preferred methodology and commands. Companion documents are also available to further explain how to interface your controller with Polycom video systems and utilize the API efficiently. We hope that by offering this code we can improve the overall usability of the video system API and enhance customer satisfaction. To access the code, visit the A/V Professionals Solutions page at 7

8 Feature Limitations The following table lists the known feature limitations for the 1.0 release. If a workaround is available, it is noted in the table. Feature API Limitation The screencontrol get commands are not supported. The dir command does not function correctly. The remotecontrol enable all command does not work after disabling the remote. To work around this issue, restart the system. The API command soundeffectsvolume test does not work properly. Initiate this test through the local user interface instead. The API does not generate camera control events when a camera is controlled through the IR remote. The Polycom HDX system may respond slowly in high-speed H.320 calls when the serial port is configured for 9600 baud and control and has registered for callstate notifications. To address this issue, increase the serial port baud rate or register for callstatus notifications instead of callstate notifications. Calling Calls dialed using analog voice lines will not roll over to other call types if the call is busy or otherwise fails. Do not mix unrestricted (speeds that are a multiple of 64 kbps) and restricted (multiple of 56 kbps) participants in an internal multipoint conference. Cameras Polycom HDX systems support 1280 x 720 VGA sources that provide SMPTE timing. It does not support 1280 x 720 VGA sources that use other timing. You may see a few seconds of blue video when the Polycom HDX camera wakes up. The camera may also take a few seconds to focus after waking up. PowerCam Plus cameras connected as camera 1 display a reddish hue when facing a green background. Content Some DVI video sources (such as certain laptops) do not correctly support the hot plug detect pin (HPD). This can result in the source sending video in the wrong format for Polycom HDX video in ports 4 and 5. Please consult your equipment manuals to find out the behavior of the HPD pin. When sending 1280 x 1024 content between Polycom HDX systems with Zoom People Video to Fit Screen disabled, content appears stretched on the receiving system. To address this issue, enable Zoom People Video to Fit Screen. 8

9 Feature ipower LifeSize PVX RADVISION RSS 2000 Limitation Polycom HDX systems transmit and receive H.263 content rather than H.264 content in calls with ipower 9000 systems running HD calls to LifeSize systems connect at 4SIF. Polycom HDX systems transmit and receive H.263 content (instead of H.264 content) in calls with PVX. In calls using a RADVISION viaip gateway, Polycom HDX 9004 H.323 systems report packet loss on the transmit side, even though there might not be any packet loss. RSS 2000 supports a maximum call speed of 1024 kbps. To record a conference in HD using RSS 2000, make sure that the Polycom HDX is configured for sharpness. Polycom HDX systems display blocky, gray video for a few seconds after leaving the RSS 2000 menu. Sony PCS H.323 encrypted calls between a Polycom HDX system and Sony PCS-1 produce a constant audio screeching. To work around this issue, disable AES Encryption. Sony PCS-G50 systems do not receive content from Polycom HDX systems in H.320 calls if one side has encryption configured on and the other has encryption configured off. To address this issue, configure encryption the same on both systems. TANDBERG VCON ViewStation In a multipoint H.320 call with a TANDBERG MXP F5.0, a Polycom HDX system stops receiving people video when the Polycom HDX system sends content. VCON HD3000 systems may display poor video in calls with a Polycom HDX system. ViewStation EX/FX v6.0.5 does not support People+Content in calls with Polycom HDX systems. ViewStation EX/FX v addresses this issue. Polycom HDX systems do not receive graphics from ViewStation systems. VSX Systems VSX version will not activate PVEC (Polycom Video Error Concealment) in a call with a Polycom HDX system that experiences network errors. VSX version addresses this issue. 9

10 Feature Localization Limitation Polycom HDX systems accept 21 double-byte characters for Localized System Name. Polycom recommends limiting a Localized System Name to 15 double-byte characters so that it is displayed properly in the user interface. A long text string entered in the Enter Marquee Text field is truncated to 21 double-byte characters with a backslash appended. Polycom recommends limiting these fields to 21 double-byte characters. If you enter more than 21 double-byte characters, the Home Screen Settings page of the web interface might become inaccessible. To work around this issue, remove the string on the Home Screen Settings screen of the local user interface. Long text strings entered in the Screen Saver Text or Logo Screen Text fields are truncated to 21 double-byte characters per line with a backslash appended. Polycom recommends limiting these fields to 21 double-byte characters. Polycom HDX systems accept 25 double-byte characters for Localized Name. Polycom recommends limiting a Localized Name to 16 double-byte characters so that it is displayed properly in the user interface. Polycom HDX systems accept 25 double-byte characters for Localized Meeting Name. Polycom recommends limiting a Localized Meeting Name to 16 double-byte characters so that it is displayed properly in the user interface. 10

11 Feature MGC Limitation Disable transcoding on Polycom HDX systems when connecting with an MGC Continuous Presence conference. You may experience video latency and lip sync issues when a Polycom HDX 9004 places multiple IP-to-ISDN calls through an MGC gateway. When calling into an Interactive Voice Response conference on MGC, enter the meeting password manually when prompted rather than including it in the dialing string. Polycom HDX systems in high-speed, video-switched conferences with Pro-Motion on MGC may experience video artifacts when sending content. Polycom HDX 9004 systems connect as audio only in Pro-Motion conferences on MGC-100 v MGC v8.0 addresses this issue. Configure Polycom HDX system content sources for motion when connecting with a video-switched sharpness conference on MGC v7.5. Enable H.239 on Polycom HDX systems when connecting into an MGC conference configured for H.239. Polycom HDX systems may experience video quality problems in encrypted H.320 Continuous Presences classic view conferences with H.329. Monitors Multipoint Network Profiles Security You may observe user interface distortion if you attempt to configure a monitor with a 4:3 aspect ratio for a resolution of 1280 x 720. You may observe stretched video in an internal multipoint call on a systems that has Zoom People Video to Fit Screen disabled. To correct this, switch to the home screen and and then back to video screen. Starting a Polycom HDX system without a LAN connection and subsequently connecting the LAN may cause the LAN interface to fail to come up. If this occurs, restart the system with the LAN connected. Profiles do not save Monitor 2 settings. The Security page in both the local and web interface does not correctly report Telnet, SNMP and Web connections. When Security Mode is enabled on a Polycom HDX system, attempting to enable or disable Telnet access from the Security page causes the system to restart. Polycom HDX systems do not issue an SNMP alert for failed or successful attempts to log in via Telnet. 11

12 Feature SIP Software Update Limitation SIP conferences do not support a meeting password. Do not configure a meeting password if you are using SIP. Polycom HDX systems do not time out in software update mode if they are waiting for user response. When running a software update, you may see video artifacts on secondary monitors. The primary monitor will display the software update status screen. Use the local user interface or web interface to change monitor settings rather than the configuration screens provided with software update. User Interface In PAL-to-NTSC calls with Polycom HDX systems, call statistics may be incorrect. In multipoint H.320 calls, far sites may incorrectly display Polycom HDX systems as VSX systems on the Call Statistics screen. V.35 Polycom HDX 9004 systems allow IP calls when in a V.35 direct call. In direct-connect V.35 calls at speeds of 1472 kbps or greater, sending content using People+Content IP causes the call to disconnect. Web Interface The Location page in the web interface does not include the Area Code setting. If an incorrect logo file type is loaded via the web interface, the logo does not show up and no error message is displayed. Logs cannot be downloaded from the web interface while in a call. When multipoint directory entries are edited in the web interface, the Call Quality changes to Auto. You can manually change the entry back to the desired speed. 12

13 Hardware and Software Requirements To use the web interface, you need Microsoft Internet Explorer 6.x. The following PTZ cameras are supported for use with Polycom HDX systems: Polycom Eagle Eye Polycom PowerCam Plus Polycom PowerCam Sony EVI-D30/31 Sony EVI-D70 / Vaddio WallVIEW 70 Sony EVI-D100 / Vaddio WallVIEW 100 Sony BRC-300 / Vaddio WallVIEW 300 Elmo PTC-100S/110R/150S/160R VISCA daisy-chaining is not supported. Each camera must be attached to a separate camera/serial port on the Polycom HDX system. Polycom HDX systems are tested extensively with a wide range of products. The following list is not a complete inventory of compatible equipment; it simply indicates the products that have been tested for compatibility with the 1.0 release. Video conferencing systems use a variety of algorithms to compress audio and video. In a call between two systems, each end transmits audio and video using algorithms supported by the other end. In some cases, a system may transmit a different algorithm than it receives. This process occurs because each system independently selects the optimum algorithms for a particular call, and different products may make different selections. This process should not affect the quality of the call. 13

14 Type Product Version NAT/Firewall Gatekeeper, Gateways Cisco Router (QOS and NAT) Linksys BEFVP41 NETGEAR FR114P Edgewater 5300 S D-Link DI-707 Polycom MGC-50 Polycom ReadiManager SE200 Polycom PathNavigator Polycom MGC-100 Cisco CallManager Cisco 7960 SIP IP Phone Cisco Gatekeeper RADVISION viaip RADVISION ECS Release June / 20 / 21 / ER / (1) 8.0(1) 12.3(6B)

15 Type Product Version Recorder Polycom RSS / External MCU, Bridges, Call Managers Endpoints Polycom MGC-50 Polycom MGC-100 Codian RADVISION MPs RADVISION viaip Windows Messenger Microsoft Office Communicator Microsoft Office Live Communications Server 2005 Aethra VegaStar Gold Sony PCS-1 Polycom SoundPoint IP 301 TANDBERG 6000 E TANDBERG 880 E VCON HD3000 VCON HD5000 Polycom VSX 3000 Polycom VSX 7000s Polycom VSX 8000 Polycom VSX 7000 Polycom VSX 6000 Polycom VSX 3000A Polycom ViewStation FX Polycom VS4000 Polycom ViewStation EX Polycom ipower 9000 Polycom ViaVideo PVX Polycom ViewStation 512 Polycom ViewStation SP128 Polycom ViewStation SP384 Concorde Versions 6.7, 6.5,5.3 TANDBERG 6000 MXP TANDBERG 880 MXP Sony PCS-G50 LifeSize Room /20/21/ / (1.2) J SP / E5.2 E M02.D13.H16/026.M07.D03.H / / / / / / / F5.0 F

16 Copyright Information 2006 Polycom, Inc. All rights reserved. No part of this document may be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without the express written permission of Polycom, Inc. Polycom, Inc. retains title to, and ownership of, all proprietary rights with respect to the software contained within its products. The software is protected by United States copyright laws and international treaty provision. Portions of the Polycom HDX software are copyright 2001 by Dr.Brian Gladman. The following terms and disclaimer apply to Dr. Gladman's AES encryption implementation: Copyright 2001, Dr. Brian Gladman Worcester, UK. All rights reserved. License Terms The free distribution and use of this software in both source and binary form is allowed (with or without changes) provided that: 1. distributions of this source code include the above copyright notice, this list of conditions and the following disclaimer; 2. distributions in binary form include the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other associated materials; 3. the copyright holder's name is not used to endorse products built using this software without specific written permission. Disclaimer This software is provided 'as is' with no explicit or implied warranties in respect of its properties, including, but not limited to, correctness and fitness for purpose. Trademark Information Polycom, the Polycom logo design, ReadiManager, SoundPoint, ViaVideo, and ViewStation are registered trademarks of Polycom, Inc. ipower, MGC, PathNavigator, People+Content, People On Content, PowerCam, PVX, RSS 2000, Siren, VS4000, and VSX are trademarks of Polycom, Inc. All other brand and product names are trademarks or registered trademarks of their respective companies. 16