Cisco TelePresence Video Systems

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1 1 Knowledge base Profile Series Quick Set Series Codec MXP Endpoints IP Video Phone MARCH 2012

2 Thank you for choosing Cisco! Your Cisco product has been designed to give you many years of safe, reliable operation. Table of 2 Intellectual property rights THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS...3 MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE User documentation...4 ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS Software...4 OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION The articles in his give advice on installation, interoperability, configuration, firewalls, and many other frequently asked questions. Cisco contact...4 Our main objective is to address your goals and needs. Please let us know how well we succeeded! Questions by product series...5 OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING Cisco TelePresence questions...6 PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, May we recommend that you visit the Cisco web site regularly for updated versions of this guide. Cisco TelePresence questions...8 CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The user documentation can be found on Cisco TelePresence questions...9 The Cisco implementation of TCP header compression is an adaptation of a Cisco TelePresence questions...10 program developed by the University of California, Berkeley (UCB) as part of UCB s Cisco TelePresence MXP endpoints questions...11 public domain version of the UNIX operating system. All rights reserved. Copyright Cisco IP Video Phone questions...12 All questions in this knowledge base...13 How to use this guide The top menu bar, the entries in the Table of, and the entries in the question lists are all hyperlinks. You can click on them to go to the topic. Questions and answers , Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED AS IS WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND...66 User documentation on the Cisco web site...67 NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Cisco and the Cisco Logo are trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and other countries. A listing of Cisco s trademarks can be found at /go/trademarks. Third party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (1005R) Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental. TANDBERG is now a part of Cisco. TANDBERG is a registered trademark belonging to Tandberg ASA.

3 3 Chapter 1

4 Several small articles related to the Cisco TelePresence products listed below are gathered in this document. Most of the articles are in question-answer form and cover installation, interoperability, configuration, firewalls, and many other frequently asked questions. For complete user guides for the products, please visit the web pages as described to the right. Cisco TelePresence products covered in this guide : 4 User documentation Cisco contact For all our products we have several guides suitable for various user groups. On our web site you can find an overview of the worldwide Cisco contacts. You can download all the user guides for the Cisco TelePresence products from the Cisco web site, Go to: Guidelines how to find the documentation on the Cisco web site are included in the User documentation on the Cisco web site appendix. Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Dr. San Jose, CA USA EX90 EX60 Profile Series using Codec : Profile 42 Profile 52 Profile 52 Dual Software You can download the software for your product from the Cisco web site, go to: Profile 55 Profile 55 Dual Profile 65 Profile 65 Dual Quick Set Series Quick Set Quick Set C20 Codec : Codec C40 Codec C60 Codec C90 MX200 MX300 MXP Endpoints IP Video Phone

5 5 Chapter 2 Questions by product series

6 6 Cisco TelePresence questions The knowledge base articles which are relevant for Cisco TelePresence products based on the Codec, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why? 333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 339: Where can I find descriptions of the Cisco TelePresence System Codec and Cisco TelePresence Quick Set API commands? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 545: How do I call someone on a different IP network? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 558: How do I record my video calls? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 560: Where should I place the microphones in a video room? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 561: How should the video room layout and lighting be? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 662: What should I do before contacting TAC? 668: Which endpoints use the Cisco TelePresence Touch controller? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 330: How do I install the MultiSite option key? 607: Can I use a T1 with a Cisco TelePresence MCU?

7 7 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 672: How do I install the Cisco TelePresence Touch controller with a codec when connecting directly to the secondary Ethernet port of the codec? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 674: What is the difference between the Cisco TelePresence Touch controller for, and? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 688: How can I use a dedicated monitor for showing presentations only? 689: How do I select which monitor output is primary and which is secondary? 692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call?

8 8 Cisco TelePresence questions The knowledge base articles which are relevant for Cisco TelePresence products based on the Quick Set, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 339: Where can I find descriptions of the Cisco TelePresence System Codec and Cisco TelePresence Quick Set API commands? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 558: How do I record my video calls? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 560: Where should I place the microphones in a video room? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 561: How should the video room layout and lighting be? 668: Which endpoints use the Cisco TelePresence Touch controller? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 674: What is the difference between the Cisco TelePresence Touch controller for, and? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 330: How do I install the MultiSite option key? 688: How can I use a dedicated monitor for showing presentations only? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 689: How do I select which monitor output is primary and which is secondary? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call?

9 9 Cisco TelePresence questions The knowledge base articles which are relevant for Cisco TelePresence products in the MX Series, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 311: How do I enable HTTPS on my Cisco TelePresence video system? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 526: What do the LEDS on the Cisco TelePresence video systems mean? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 545: How do I call someone on a different IP network? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 558: How do I record my video calls? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 689: How do I select which monitor output is primary and which is secondary? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call? 618: Do MX200, MX300, EX60 and EX90 support multiple languages?

10 10 Cisco TelePresence questions The knowledge base articles which are relevant for the Cisco TelePresence product range, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 311: How do I enable HTTPS on my Cisco TelePresence video system? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? 618: Do MX200, MX300, EX60 and EX90 support multiple languages? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 619: Can the Cisco TelePresence EX90 be wall mounted? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco TelePresence System Codec, why? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 330: How do I install the MultiSite option key? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 526: What do the LEDS on the Cisco TelePresence video systems mean? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 545: How do I call someone on a different IP network? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 558: How do I record my video calls? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 561: How should the video room layout and lighting be? 609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 611: Can I run MultiSite on the Cisco TelePresence EX90? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 674: What is the difference between the Cisco TelePresence Touch controller for, and? 613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 668: Which endpoints use the Cisco TelePresence Touch controller? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call?

11 11 Cisco TelePresence MXP endpoints questions The knowledge base articles which are relevant for the Cisco TelePresence MXP endpoints, are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 545: How do I call someone on a different IP network? 605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 608: Where can I find descriptions of the Cisco TelePresence System MXP API commands? 662: What should I do before contacting TAC? 548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint? 549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor? 550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint? 551: How do I check or change the bandwidth I am calling with on my MXP endpoint? 553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint? 554: How do I stop inbound calls from coming in? 556: How do I share a presentation on my Cisco TelePresence System MXP endpoint? 557: How do I forward video callers from my endpoint to my cell phone or voic ? 558: How do I record my video calls? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 562: How do I change the picture layout using the remote control? 563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint? 564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint? 565: How do I redial a call on a Cisco TelePresence System MXP endpoint? 567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint? 568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint? 569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint? 598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings? 599: How do I configure NAT on Cisco TelePresence System MXP endpoints? 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? 601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint? 602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints? 603: How do I reset a Cisco TelePresence System MXP endpoint to default settings? 604: How do I reset the menu password on a Cisco TelePresence System MXP system?

12 12 Cisco IP Video Phone questions The knowledge base articles which are relevant for the Cisco IP Video Phone are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Some of these articles apply to multiple product series. 389: I experience poor image quality when using the Cisco IP Video Phone from home. Why? 420: Which SIP PBXs (registrars) has the Cisco IP Video Phone been tested with? 390: How do I upload new software on the Cisco IP Video Phone? 421: Can I connect a wired headset to the Cisco IP Video Phone? 391: How do I get phone books on my Cisco IP Video Phone? 422: Does the Cisco IP Video Phone have Bluetooth support? 392: How do I change settings on the Cisco IP Video Phone through SSH/Telnet? 423: Does the Cisco IP Video Phone have support for 802.1Q (VLAN)? 393: What are the default username and password for the Cisco IP Video? 424: Does the Cisco IP Video Phone have a web management interface? 394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why? 425: What languages are supported in the Cisco IP Video Phone user interface? 395: The Cisco IP Video Phone does not register to the registrar after changing my SIP settings. What should I do? 432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone? 396: How do I restore the system configuration on the Cisco IP Video Phone? 545: How do I call someone on a different IP network? 397: Are there any keypad shortcuts on the Cisco IP Video Phone? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 398: Can the Cisco IP Video Phone be used as a video system or is it a pure IP-telephony system? 399: How do I set the correct time zone on the Cisco IP Video Phone? 558: How do I record my video calls? 561: How should the video room layout and lighting be? 400: How do I back up the system configuration of the Cisco IP Video Phone? 580: Does the Cisco IP Video Phone have support for 802.1x authentication? 401: Does the Cisco IP Video Phone support H.323? 581: Does the Cisco IP Video Phone have an auto answer feature? 402: Which video standards does the Cisco IP Video Phone support? 582: How do I reject all incoming calls on my Cisco IP Video Phone? 404: Can I run MultiSite on the Cisco IP Video Phone? 583: What is the maximum call rate the Cisco IP Video Phone supports? 405: Is the Cisco IP Video Phone a portable system? 584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone? 406: Is the Cisco IP Video Phone a wireless system? 585: Does the Cisco IP Video Phone have support for soft buttons? 407: Is the Cisco IP Video Phone compatible with other Cisco TelePresence endpoints? 586: Can I use the Cisco IP Video Phone as a picture frame? 408: Is the Cisco IP Video Phone based on industry standards? 409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone? 587: Does the Cisco IP Video Phone have a setup wizard? 410: Can the handset be removed from the Cisco IP Video Phone unit? 589: Does the Cisco IP Video Phone have support for multiple lines? 411: Does the Cisco IP Video Phone have support for Power over Ethernet (PoE)? 590: Does the Cisco IP Video Phone have support for Cisco TMS Agent large scale provisioning? 412: Does the Cisco IP Video Phone have support for IPv6? 591: Does the Cisco IP Video Phone have support for HTTPS provisioning? 588: Does the Cisco IP Video Phone have support for BroadSoft? 413: What's the maximum call speed for video calls on my Cisco IP Video Phone? 414: Does the Cisco IP Video Phone have DTMF support? 415: Which audio standards does the Cisco IP Video Phone support? 416: How do I reset the Cisco IP Video Phone to the factory settings using the keypad? 417: I have lost the admin/root passwords for my Cisco IP Video Phone. What should I do? 418: How come my Cisco IP Video Phone works even though it lists No LAN? 419: Why is the URI (address) on the top banner of my Cisco IP Video Phone screen refreshing?

13 13 All questions in this knowledge base All the questions gathered in this knowledge base are listed below. The article number is used as a reference only. In the eletronic version of this document the entries in the list below are all hyperlinks. Just click the question to go to the relevant article in Chapter 3, Questions and answers. Many of these articles apply to multiple product series. 300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? 308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? 331: How do I restore the factory default settings on a Cisco TelePresence System Codec? 332: I installed a second Cisco TelePresence PrecisionHD 1080p Camera on my Cisco TelePresence System Codec, but I am unable to control it. Why? 333: I installed a video camera to video input number 2 of my Cisco TelePresence System Codec C90 using component video, now I'm not able to get any video when I activate this source. Why? 336: Where can I find more information on the different settings in the 'Advanced configuration' menu of my Cisco TelePresence System Codec? 337: How do I upgrade the software on the Cisco TelePresence System Codec? 339: Where can I find descriptions of the Cisco TelePresence System Codec and Cisco TelePresence Quick Set API commands? 362: I have problems installing the Option Keys of my Cisco TelePresence video system. Why? 363: Is transcoding supported by the Cisco TelePresence System Codec for the H.239/dual stream? 311: How do I enable HTTPS on my Cisco TelePresence video system? 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? 389: I experience poor image quality when using the Cisco IP Video Phone from home. Why? 390: How do I upload new software on the Cisco IP Video Phone? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 391: How do I get phone books on my Cisco IP Video Phone? 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 393: What are the default username and password for the Cisco IP Video? 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? 395: The Cisco IP Video Phone does not register to the registrar after changing my SIP settings. What should I do? 319: My monitor displays the image from the Cisco TelePresence System Codec outside of the monitor frame, why? 396: How do I restore the system configuration on the Cisco IP Video Phone? 392: How do I change settings on the Cisco IP Video Phone through SSH/Telnet? 320: How do I get a 'snapshot' of the current video input from my Cisco TelePresence System Codec? 394: I am not able to telnet into the Cisco IP Video, but I can SSH in without a problem. Why? 397: Are there any keypad shortcuts on the Cisco IP Video Phone? 321: I lost some of my settings after I powered down the Cisco TelePresence System Codec. Why? 398: Can the Cisco IP Video Phone be used as a video system or is it a pure IP-telephony system? 324: Why does the System information display 1920*1088 pixels when I am placing a call using 1080p on the Cisco TelePresence System Codec? 399: How do I set the correct time zone on the Cisco IP Video Phone? 325: I cannot get any audio from the Cisco TelePresence System Codec when it is connected to my monitor using HDMI, why? 401: Does the Cisco IP Video Phone support H.323? 400: How do I back up the system configuration of the Cisco IP Video Phone? 402: Which video standards does the Cisco IP Video Phone support? 326: The audio on the dual stream is out of sync with the dual stream video using the Cisco T elepresence System Codec, why? 404: Can I run MultiSite on the Cisco IP Video Phone? 328: What is the difference between encryption 'Best Effort' on the Cisco TelePresence System Codec and encryption 'Auto' on the MXP platform? 406: Is the Cisco IP Video Phone a wireless system? 329: Why can I only place point-to-point calls on my Cisco TelePresence System Codec? 407: Is the Cisco IP Video Phone compatible with other Cisco TelePresence endpoints? 330: How do I install the MultiSite option key? 408: Is the Cisco IP Video Phone based on industry standards? 405: Is the Cisco IP Video Phone a portable system?

14 14 409: Do I need Cisco TelePresence infrastructure products in order to use the Cisco IP Video Phone? 510: Which approvals apply to the PrecisionHD USB camera? 410: Can the handset be removed from the Cisco IP Video Phone unit? 511: What are the minimum system requirements needed to use the PrecisionHD USB camera? 411: Does the Cisco IP Video Phone have support for Power over Ethernet (PoE)? 516: Can I use the PrecisionHD USB camera with Windows 7? 412: Does the Cisco IP Video Phone have support for IPv6? 517: How do I upgrade my PrecisionHD USB Camera? 413: What's the maximum call speed for video calls on my Cisco IP Video Phone? 519: What resolutions does the PrecisionHD USB Camera support? 414: Does the Cisco IP Video Phone have DTMF support? 522: Why can't I undock my laptop from my docking station while the PrecisionHD USB Camera is connected to the docking station? 415: Which audio standards does the Cisco IP Video Phone support? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 416: How do I reset the Cisco IP Video Phone to the factory settings using the keypad? 526: What do the LEDS on the Cisco TelePresence video systems mean? 417: I have lost the admin/root passwords for my Cisco IP Video Phone. What should I do? 528: Which resolutions does the Cisco TelePresence System support at 60 fps? 418: How come my Cisco IP Video Phone works even though it lists No LAN? 419: Why is the URI (address) on the top banner of my Cisco IP Video Phone screen refreshing? 420: Which SIP PBXs (registrars) has the Cisco IP Video Phone been tested with? 530: What is the relationship between transmitted framerate and bandwidth on the Cisco TelePresence video systems? 534: How do I use the Cisco TelePresence System Codec optimal definition profiles? 421: Can I connect a wired headset to the Cisco IP Video Phone? 535: How do I reset the Cisco TelePresence System Codec C20 to the factory settings? 422: Does the Cisco IP Video Phone have Bluetooth support? 537: How do I manually control focus, brightness and white balance on the PrecisionHD USB Camera? 423: Does the Cisco IP Video Phone have support for 802.1Q (VLAN)? 542: Why is the sound low and/or distorted when I am using the Cisco TelePresence PrecisionHD USB Camera on Windows 7? 424: Does the Cisco IP Video Phone have a web management interface? 425: What languages are supported in the Cisco IP Video Phone user interface? 432: How can I resend username and password from Cisco TelePresence Management Suite (Cisco TMS) to provisioned users of Movi and Cisco IP Video Phone? 445: How do I configure a T3 system to use a particular Telepresence Server? 545: How do I call someone on a different IP network? 546: How do I change from dialing numbers to dialing letters (touch tone mode) using the remote control or keypad? 548: How do I dial an audio call from my Cisco TelePresence System MXP endpoint? 490: How do I know that the PrecisionHD USB camera is successfully connected to the PC? 549: How do I use my Cisco TelePresence System MXP endpoint as my PC monitor? 491: Why isn't the PrecisionHD USB camera connecting with the PC? 550: How do I find out the IP address of my Cisco TelePresence System MXP endpoint? 492: What frame rate is supported by the PrecisionHD USB camera? 551: How do I check or change the bandwidth I am calling with on my MXP endpoint? 493: Do I need to install specific drivers for my PrecisionHD USB camera? 553: How do I ensure my call is secure, when I am using a Cisco MXP endpoint? 494: Which applications can I use with the PrecisionHD USB camera? 554: How do I stop inbound calls from coming in? 495: Why is the video not smooth on my computer when using the PrecisionHD USB Camera? 556: How do I share a presentation on my Cisco TelePresence System MXP endpoint? 496: Do I need to use an external microphone with the PrecisionHD USB camera? 557: How do I forward video callers from my endpoint to my cell phone or voic ? 497: Why can't I see the PrecisionHD USB camera in Windows Explorer? 558: How do I record my video calls? 498: Can I use the PrecisionHD USB camera with Skype? 499: How do I select the PrecisionHD USB camera in Microsoft Office Communicator 2007 R2 / Live Messenger? 500: How do I select the PrecisionHD USB camera in Skype? 560: Where should I place the microphones in a video room? 561: How should the video room layout and lighting be? 562: How do I change the picture layout using the remote control? 563: How can I add multiple participants to a single video call using my Cisco TelePresence System MXP endpoint? 501: Can I use the PrecisionHD USB camera with a USB hub? 503: How do I use the privacy cover on the PrecisionHD USB Camera? 504: What do the PrecisionHD USB camera LEDs mean? 564: How do I control the camera on the other end of the call (Far End Camera Control) using my Cisco TelePresence System MXP endpoint? 505: What happens if I plug the PrecisionHD USB camera into a USB 1.0 port? 565: How do I redial a call on a Cisco TelePresence System MXP endpoint? 506: What are the salient features of the PrecisionHD USB camera? 567: How can I save a contact to my phone book on a Cisco TelePresence System MXP endpoint? 507: How do I check that my system has recognized the PrecisionHD USB camera? 568: How do I change the layouts in a multi party call using my Cisco TelePresence System MXP endpoint? 509: Why do I only get video from my PrecisionHD USB camera when viewing it in Windows Explorer? 569: How can I change the ring tone on my Cisco TelePresence System MXP endpoint?

15 15 576: What are the limitations when using Cisco TelePresence ConferenceMe with the Cisco TelePresence PrecisionHD USB Camera? 618: Do MX200, MX300, EX60 and EX90 support multiple languages? 580: Does the Cisco IP Video Phone have support for 802.1x authentication? 620: Can I send content on the Cisco TelePresence EX90 using HDMI 1 as input source? 581: Does the Cisco IP Video Phone have an auto answer feature? 619: Can the Cisco TelePresence EX90 be wall mounted? 582: How do I reject all incoming calls on my Cisco IP Video Phone? 621: Does the customized loaded wallpaper on the Cisco TelePresence MX200, MX300, EX60 and EX90 main screen be reflected on the Touch controller? 583: What is the maximum call rate the Cisco IP Video Phone supports? 622: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a USB hub? 584: Can I change maximum upstream and downstream call rate on my Cisco IP Video Phone? 623: Does the Cisco TelePresence MX200, MX300, EX60 and EX90 support 60 fps? 585: Does the Cisco IP Video Phone have support for soft buttons? 624: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence EX90? 586: Can I use the Cisco IP Video Phone as a picture frame? 625: Can I use the Cisco TelePresence MX200, MX300, EX60 and EX90 as a VoIP phone? 587: Does the Cisco IP Video Phone have a setup wizard? 626: Can I connect a Bluetooth headset to the Cisco TelePresence MX200, MX300, EX60 and EX90? 588: Does the Cisco IP Video Phone have support for BroadSoft? 627: Do Cisco TelePresence MX200, MX300, EX60 and EX90 support Multiway? 589: Does the Cisco IP Video Phone have support for multiple lines? 590: Does the Cisco IP Video Phone have support for Cisco TMS Agent large scale provisioning? 591: Does the Cisco IP Video Phone have support for HTTPS provisioning? 598: When do I use the Cisco TelePresence System MXP H.323 Ports Static and Dynamic settings? 599: How do I configure NAT on Cisco TelePresence System MXP endpoints? 600: How do I connect a Cisco TelePresence Video Switch (TVS) to a Cisco TelePresence System Profile 6000/3000MXP? 628: How do I reset the Cisco TelePresence MX200, MX300, EX60 or EX90 to the factory settings? 630: When connecting to the DVI-I output on the Cisco TelePresence System Codec C40, nothing is displayed on the screen, why? 631: When connecting to the second HDMI output on the Cisco TelePresence System Codec C20, C40, or EX90, nothing is displayed on the screen, why? 643: The call is disconnected when I pick up the handset of the Touch controller of my EX90. Why? 653: Can I use the PrecisionHD USB with OS X? 601: Can the Sony EVI-HD1 camera be used on a Cisco TelePresence System MXP endpoint? 602: Which IP ports are used by the H.323 and SIP protocol for the Cisco TelePresence System MXP endpoints? 603: How do I reset a Cisco TelePresence System MXP endpoint to default settings? 654: Can I use the PrecisionHD USB with Linux? 662: What should I do before contacting TAC? 663: Why do I get a warning that the PrecisionHD USB camera is busy when I try to upgrade it? 664: Do the PrecisionHD cameras on the Cisco TelePresence MX200, MX300 and EX60 have optical zooms? 604: How do I reset the menu password on a Cisco TelePresence System MXP system? 605: How do I reset the IP access password on a Cisco TelePresence System MXP endpoint? 665: Can the Cisco TelePresence MX200, MX300 and EX60 be wall mounted? 607: Can I use a T1 with a Cisco TelePresence MCU? 666: Can I run MultiSite on the Cisco TelePresence MX200, MX300 and EX60? 608: Where can I find descriptions of the Cisco TelePresence System MXP API commands? 609: My computer is connected to the DVI-I input of the Cisco TelePresence EX90, but the desktop is not displayed on the screen. Why? 610: What resolutions does the Cisco TelePresence EX90 support on the DVI-I PC-screen input? 667: My computer is connected to the DVI-I input of the Cisco TelePresence videp system, but the desktop is not displayed on the screen. Why? 668: Which endpoints use the Cisco TelePresence Touch controller? 669: Which endpoints ship with Cisco TelePresence Touch controller as standard UI and which endpoints have it as an option? 611: Can I run MultiSite on the Cisco TelePresence EX90? 612: Are the Cisco TelePresence MX200, MX300, EX60 and EX90 compatible with other Cisco TelePresence endpoints? 670: Do all installations of the Cisco TelePresence Touch controller support use of handset for audio on the Touch controller? 613: Does the Cisco TelePresence EX90 PrecisionHD camera have optical zoom? 671: How do I install the Cisco TelePresence Touch controller with a codec when connecting over LAN? 614: How can I change the Cisco TelePresence EX60 and EX90 wallpaper and Touch controller background? 615: How do I get phone books on my Cisco TelePresence MX200, MX300, EX60 and EX90? 672: How do I install the Cisco TelePresence Touch controller with a codec when connecting directly to the secondary Ethernet port of the codec? 616: What is the default user name and password for the Cisco TelePresence MX200, MX300, EX60 and EX90? 673: Are there any requirements or limitations on the length of the ethernet cable when connecting the Cisco TelePresence Touch controller to a codec? 617: Do the Cisco TelePresence MX200, MX300, EX60 and EX90 have support for Cisco TMS Agent large scale provisioning? 674: What is the difference between the Cisco TelePresence Touch controller for, and?

16 16 675: Does the Cisco TelePresence Touch controller come in a wall mount version? 676: Can I connect more than one Cisco TelePresence Touch controller to a Cisco TelePresemce video system? 677: Can I use both the Cisco TelePresence Touch controller and the remote control at the same time? 678: Can I use the Cisco TelePresence Performance Mic 20 external microphone on my Cisco TelePresence MX200, MX300 or EX60 688: How can I use a dedicated monitor for showing presentations only? 689: How do I select which monitor output is primary and which is secondary? 692: Why can I hear myself in my speakers when I am using a Cisco TelePresence video system? 693: How do I pan and tilt a PrecisionHD camera? 694: How do I setup a Cisco TelePresence video system so that I am not disturbed by incoming calls when I m already in a call?

17 17 Chapter 3 Questions and answers

18 18 Related questions: 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this? 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control? 300: Why does my monitor connected to the Cisco TelePresence System Codec not go into standby mode? When a Cisco TelePresence Codec goes to standby, all monitor outputs are disabled. Some consumer monitors do however not go into standby if they receive no video on the HDMI input. In the newer releases TC4.2 and higher Cisco TelePresence has implemented CEC (Consumer Electronics Control). This allows the codec to signal standby to a monitor. 303: My Cisco TelePresence System Codec does not seem to boot up (no video is displayed on the monitor), why? Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Check the monitor Check to make sure that the monitor is on and connected to the codec Check the camera cable Check to make sure you have not plugged the RJ45 end of the camera cable into the Ethernet port of the camera. 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? Cisco TelePresence PrecisionHD 1080p camera: The RJ45 end of the camera cable should go to the connector marked Codec Control In. Cisco TelePresence PrecisionHD camera: The RJ45 end of the camera cable should go to the connector marked HD Video Out Codec. Configuring the OSD output from the menu on screen You can change this in the GUI through the administrator settings. From the Home menu select Settings > Administrator settings > Advanced configuration > Video > OSD and set Output to the relevant video output. Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Configuring the OSD output using an API command You can use an API command to set the OSD output to the relevant video output. Log in as Admin using SSH (secure shell) and execute the command: xconfiguration Video OSD Output: <1-4> 307: What is the maximum length of the HDMI cable connecting the Cisco TelePresence System Codec to the monitor? Configuring the OSD output using the remote control You can use a special sequence on the remote control. The HDMI cable going from the Cisco TelePresence System Codec to the monitor can be up to 15 meters/50 feet long. This requires a good quality category 2 cable. Longer extensions are possible using HDMI/DVI extenders. Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where X = the video output where you want to display the OSD. X X X X = = = = for for for for HDMI 1 DVI 2 (HDMI 2 for C20) HDMI 3 DVI 4 Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 In addition to changing the OSD output it also resets the output to default resolution, which is XGA for DVI and 720p for HDMI. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90

19 19 311: How do I enable HTTPS on my Cisco TelePresence video system? 308: What is the maximum length of the cable between the Cisco TelePresence System Codec and the camera when using HD-SDI? From TC2.0.0 and above the system auto-generates a self-signed HTTPS certificate. The system must have a name set on it in order for this to work. This enables you to use HTTPS without any configuration. You can still upload your own certificate by following the below steps. HD-SDI supports up to 100 meters/330 feet cable length. Cisco TelePresence Codec C90 You have to upload a certificate in PEM format. This can be done using the web interface of the Cisco TelePresence System Codec: 1. Open a web browser and enter the IP address or DNS name to connect to the Cisco TelePresence System Codec by HTTP. 2. Select the Upload certificates tab 3. Click Browse... and locate the certificate files (.PEM) 4. Type in the Passphrase (optional) 5. Click the Upload button to start the certificate installation. 309: Is the API (dataport commands) for the Cisco TelePresence System Codec backwards compatible with the MXP platform? The API of the Cisco TelePresence System Codec is XML-based and you can find a lot of similarities. However, it is not compatible with the MXP range. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 312: Are there any shortcuts for displaying the System Information screen of the Cisco TelePresence System Codec? Open the Home menu and press the right-most function key on the remote control. In the upper part of the Remote Control TRC5 you can see five function keys. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Related questions: 524: Are there any shortcuts on the Cisco TelePresence System Codec remote control?

20 You can use a special sequence on the remote control for for for for On the Touch controller, enter More > settings menu and go to Administrator settings > Call Settings. HDMI 1 DVI 2 (HDMI 2 for C20) HDMI 3 DVI 4 Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Cisco TelePresence MX200 Cisco TelePresence MX300 Cisco TelePresence EX60 Cisco TelePresence EX90 In addition to change the OSD output it also resets the output to default resolution, which is XGA for DVI and 720p for HDMI. Configuring the OSD output using an API command You can use an API command to set the OSD output to the relevant video output. Log in as Admin using SSH (secure shell) and execute the command: xconfiguration Video OSD Output: <1-4> Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 318: My Pioneer plasma monitor does not display the image correctly from my Cisco TelePresence System Codec. Why? Some of the Pioneer monitors must be set to PC mode to display the image correctly. Consult the Pioneer monitors user manual for further information. Cisco TelePresence Quick Set Cisco TelePresence Codec C20 Cisco TelePresence Codec C40 Cisco TelePresence Codec C60 Cisco TelePresence Codec C90 Related questions: 302: How do I change my On Screen Display (OSD) to be displayed on a different output than HDMI 1 on my Cisco TelePresence System Codec? 20 To see the default dial protocol options, open the Home menu and go to Settings > Administrator settings > Advanced configuration > Conference 1 > DefaultCall > Protocol. Press the remote control keys in the following sequence: 'Disconnect * # * # 0 X #' where X = the video output where you want to display the OSD. = = = = In the Call menu, enter sip: or h323 before the URI/H323 ID, for example: cisco.com Configuring the OSD output using the remote control X X X X 315: How do I place a SIP call from the GUI on the Cisco TelePresence without changing the default dial protocol? 313: I changed the video output on the Cisco TelePresence System Codec to a new resolution not supported by the monitor, how do I revert this?

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