Enterprise Solutions with REAL PURPOSE. Working together, we can achieve extraordinary things

Transcription

1 Enterprise Solutions with REAL PURPOSE Working together, we can achieve extraordinary things

2 Solutel Service company that provides your business technology expertise as solutions. Services Reduce costs!. The inmates themselves allocate resources to manage changes may increase costs because it requires specialized employees in various technologies and distributed in different national or international locations. Collaboration Help people to collaborate, solve problems, make decisions and proposals faster regardless of distance or all (BYOD) devices. Unified System voice / data / video. ContactCenter Optimize communication between your client and your business by strengthening relationships and increasing loyalty. Virtualization Streamline operations, reduce costs and increase the strength of your business. Consolidate your data center.

3 Service provider that offers your business the technological knowledge as solutions. Founded in 1997 with offices in Valencia and Barcelona (2006), Murcia (2009), Madrid (2011) and London (2013). Solutel provides Analysis, Design, Implementation and Maintenance of Telecommunication Engineering Projects and Systems in IP, Network Security and Network Support Transforming the various technological alternatives as solutions for your company. Certified Premier Partner with the following Certificactions in Cisco Systems: Advanced Unified Communications Advanced Wireless Lan Advanced Security Specialization Cisco IP Communications Specialization Cisco Security VPN/Firewall Express Specialization Cisco IronPort Bronze Certified Cisco ATP TelePresence Video Express Cisco Smart Care Service Cisco WebEx Commission Pilot Program Partner Authorized TrendMicro, leading manufacturer in the market for corporate antivirus software. Partner Certified Polycom Videoconferencing systems manufacturer. In 2008 Solutel has been chosen by CISCO SYSTEMS as "PREMIER PARTNER OF THE YEAR" Recently Solutel has been recognized by Cisco with the highest distinction CISCO CUSTOMER SATISFACTION EXCELLENCE Showing high customer satisfaction with Solution both actions presales / business and the support and maintenance of the implemented projects. Solutel PREMIER PARTNER is the 1st to obtain this recognition

4 Services Reduce costs!. The inmates themselves allocate resources to manage unforeseen problems of inactivity or growth may increase their costs because it requires specialized employees in various technologies and distributed in different national or international locations. Reduce costs, gain flexibility and improve your ability to react to changes in your business with a dedicated data, voice and video technical department. Allows optimal application performance by minimizing the impact on their business potential problems in its communication network. "SOLUTEL brings a technology partner to achieve its strategic objectives, at a competitive price." HelpDesk PROACTIVE Support Human and technical resources SPECIALIZED CERTIFICA- TES Unified IP networks Remote monitoring 24 h Phone / support / video / webex / eticketing Immediate, individualized attention. The preferential treatment of incidents UNLIMITED remote Interventions Network Consulting: Proposed improvement MANAGEMENT: Troubleshooting Hardware and Software replacement management RMA Shipping damaged material Information state service requests Changing Parameters Changes: change control infrastructure to minimize service interruptions Settings: control the components of the IT infrastructure Versions distribution management of new software and hardware

5 Collaboration Help people to collaborate, solve problems, make decisions and proposals faster regardless of distance or devices (BYOD) Unified System voice / data / video. The combination of voice systems, data and video company facilitates contact form and share information. By unifying the telephone and computer networking company, members of a team can contact easily, wherever they are, and customers and prospects can quickly go to the most appropriate resources. As your business grows, communication technology based on IP allows you to add new employees, remote offices and teleworkers with minimal effort and money. Allows the optimal performance of your network infrastructure, minimizing the impact on your business, potential problems in communications network. Why unified communications? Customer Contact Provides customers with an easy and instant access to your business When the client calls, immediately presents a popup on the screen of t h e e m p l o y e e w i t h c u s t o m e r i n f o r m a t i o n. Powered by the customer contact center, as part of a unified communications solution, your company can offer a variety of contact options: telephone, fax, or chat. The solution unites all these options to allow your support team, providing a faster and more customer-oriented service. Movility Allows access to the office or to the information stored in the cloud from any device at any time and place. Be fully available where to find a wifi, 3G or 4G network. Provides high quality options for conferences Improved responsiveness and scope of the mobile worker Employees not only work from their tables, may be selling out of the office, at the airport, at home or in other areas of the company. Workers can consolidate all their incoming business calls (mobile phones, office or home or any time teleworker phone) into a single business phone number and immediately receive them in place and the device that is available. Collaboration Easy access to collaboration tools Messaging and calendar applications to facilitate coordination Voice solutions, unified communications conferences and provide access to collaboration tools necessary for meetings voice and web conferencing, video, voice and other, through a single interface in a variety of wired and wireless devices.

6 ContactCenter Optimize communication between your client and your business by strengthening relationships and increasing loyalty. Why a contact center in your business? The Contact Center is the technological evolution of the Call Center. Today the customer in addition to phone and fax, also done via , messaging A Contact Center optimizes contact between the customer and the company closer relations and increasing their loyalty. Identifies customer individually differentiate from the rest and this allows us to adjust to their profile, enabling business success and more sales are achieved. Cisco Unified Contact Center Intelligent Call Routing Intelligent contact routing, call processing, Computer Telephony Integration (CTI) network and desktop contact management across multiple channels. It combines IP functionality ACD software (ACD) with Cisco Unified Communications in a unified solution that enables companies to rapidly deploy a center of advanced and distributed contact. Products that make up the solution: Unified Communications infrastructure: Cisco Unified CM Queuing and self-service: Cisco Unified IP Interactive Voice Response (Unified IP IVR) or Cisco Unified Customer Voice Portal (Unified CVP) Contact center routing and agent management: Unified CCE. The main components are CallRouter, Logger, Peripheral Gateway, and the Administration & Data Server / Client Administration. Agent desktop software: Cisco Agent Desktop, Cisco Toolkit Agent Desktop (CTI OS), or integrations with third-party customer relationship management (CRM) software through Cisco Unified CRM Connector. The solution is based on IP telephony infrastructure of Cisco, including: IP Phones Voice Gateways LAN/WAN Cisco Infrastructure

7 Virtualization Streamline operations, reduce costs and increase the strength of your business. Consolidate your data center. Why virtualization in your business? Virtualization, applied to all IT resources can optimize availability and ensure business continuity. Group the common infrastructure resources and break the traditional model of "one application per server" by consolidating servers considering them as a set of shared virtual services. Leveraging existing resources and incorporate new strategically, you can adapt to change more quickly and do so at a lower cost by increasing the strength of your business. Reduce datacenter costs by reducing your physical infrastructure (reducing power and cooling) and to improve the rate of servers per administrator (increasing worker efficiency). Virtualizing your IT infrastructure lets you reduce costs while increasing efficiency, the use and flexibility of the assets held. Virtualization technologies enable your company to consider all IT resources as a set of shared services that can be combined in order to maximize efficiency and facilitate their rapid expansion. Increase availability of hardware and applications for improved business continuity. Back up safely and migrate entire virtual environments with no service interruption and recover immediately from unplanned issues. Gain operational flexibility: Respond to market changes with dynamic resource management, faster server provisioning and improved deployment of applications. Create virtual network resources efficiently replicate data in order to ensure availability and reliability by ensuring the availability of data anywhere in the world and at any time. Improve manageability and security of desktop: Deploy, manage and monitor secure desktop environments to which users can access locally or remotely, with or without a network connection, on almost every desktop PC, laptop or tablet PC.