BUSINESS-LED USE OF ICT IN SERVICE DELIVERY
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1 BUSINESS-LED USE OF ICT IN SERVICE DELIVERY Presentation to the Open Group EA Forum Presenter: de Wit Coetsee 29 July 2015
2 Agenda Prescriptive Mandates History Prescriptive environment Value Derived from the use of ICT Creating an enabling environment Planning for the use of ICT s in service delivery EA Link to PS Business Practice Closure 2
3 Prescriptive Mandates National Development Plan Public Service Act and Regulations 1994 as amended Medium Term Strategic Framework (Dept Strategic Plan) Cabinet Lekgotla Decisions NT Framework for Strategic Planning & Annual Performance Planning NT Medium Term Expenditure Framework NT Risk Management Framework DPSA Guide and Toolkit for Organisational Design DPSA Operations Management Framework DPSA Corporate Governance of ICT Policy Framework based on: King III and ISO
4 History Corporate environment s role of the board not apply in Public Service Board role was mapped into structure practice: Role of Executive Authority (Minister or Member of Executive Council) Role of Head of Department (Director General or Accounting Officer) Executive Management (Executive Committee of the Head of the Department) Corporate Governance of ICT Policy Framework published 2013 Based on King III and IOS Principles Prescribes: Establishment of internal prescriptive environment and structures E-Enablement of the business of the department 4
5 Value of the use of ICT in service delivery Improved operational integrity ICT enables business operation whilst enhancing confidentiality, integrity and availability of information (right time, place, format and context) Improved service delivery ICT contributes to the continuous improvement of service delivery in terms of economy, efficiency, effectiveness, equity and business and environmental sustainability Improved state and citizen security ICT ensures that unlawful access to information and systems is prevented, detected and responded to Improved reporting enables the business to measure the achievement of its objectives 5
6 Creating Enabling Environment 1 Policy Environment: CGICT Policy/Framework: Departmental CGICT Policy CGICT Charter: How policy will be implemented: ICT Strategic Committee ICT Steering Committee ICT Operational Committee Role of Business Role of GITO Foundation of the Framework: Principles Accountability at EA & HoD & Executive Management level Practices Cascade for implementation of principles 6
7 Creating Enabling Environment 2 Dept Executive Management: Determine prioritised strategy Consider major ICT expenditure and risks Monitor achievements of ICT versus departmental requirements ICT Operational Committee: Monitor day-to-day management Monitor operational ICT and service levels Monitor roll out of projects Dept Business Management: Conceptualise strategy for approval Oversee/monitor implementation Report on major ICT expenditure, risk protection of information Consider availability/reliability of information systems and infrastructure 7
8 Creating Enabling Environment 3 Support and line function management: Conceptualise use of ICT in service delivery and its requirements/service levels Determine information protection requirements Lead business change in implementation of information systems Monitor whether value is realised GITO and office of the GITO: Research technology and advise business Lead technical change of implementation of information systems and infrastructure Provide information systems technology, infrastructure and operations Conceptualise plan for information systems and infrastructure renewal, modernisation, updates, replacements and operations 8
9 LINE FUNCTION AND ADMINISTRATION CONCEPTUALSIATION OF THE USE OF ICT IN SERVICE DELVIERY Creating Enabling Environment 4 INSTITUTIONALISATION MODEL FOR THE BUSINESS USE OF ICT PLANNING FOR THE USE OF ICT IN SERVICE DELIVERY MTSF, MTEF AND AOP ICT PLANS DETERMINATION OF THE USE OF ICT IN SERVICE DELIVERY DETERMINE ICT STRATEGIC PLAN EXECUTIVE MANAGEMENT COORDINATION ICT ANNUAL PERFORMANCE PLAN BUSINESS MANAGEMENT ICT ANNUAL OPERATIONAL PLAN ICT OPERATIONAL COMMITTEE IMPLEMENTATION GITO AND OFFICE OF THE GITO PLANNING AND RENDERING OF INFORMATION SYSTEMS AND INFRASTRUCTURE MONITOR AND EVALUATION 9
10 Planning for the use of ICT in Service Delivery 10
11 Planning for the use of ICT in service delivery 1 Strategic Alignment: 5 Year (MTSF) ICT Planning Model Departmental Strategic Plan and functional structure Prioritised ICT Strategic Plan to enable the departmental service delivery functions (5 year - ICT Roadmap) 3 Year (MTEF) Current Year APP Cascaded implementation ICT Annual Performance Plan A 3 year roadmap depicting annual projects and its related budget requirements ICT Annual Operational Plan Prioritised current year implementation projects aligned to strategic objectives depicting quarterly targets and budget requirements 11
12 Planning for the use of ICT in service delivery 1 Business focus of province and departments: Strategic Plan Strategic Goals Departmental Strategic Plan Planning How and Resources Departmental Annual Performance Plan Execution\ Implementation Operations Departmental Annual Operational Plan 12
13 Planning for the use of ICT in service delivery 2 Planning Resources Departmental Annual Performance Plan Finances People Infrastructure Taking into account Strategy Sustainability Risk Departmental Strategic Plan (MTSF) Objective Year 1 Year 2 Year 3 Year 4 Year 5 13
14 Planning for the use of ICT in service delivery 3 Planning Resources Departmental Annual Performance Plan Use of ICT Finances People Infrastructure Taking into account Strategy Sustainability Risk ICT eco system Departmental Strategic Plan (MTSF) Objective Year 1 Year 2 Year 3 Year 4 Year 5 14
15 Planning for the use of ICT in service delivery 4 Business focus of the province and departments Planning Execution\ Implementation Strategic Goals Resources Operations Including ICT From a business perspective GITO Advisory Role Departmental Strategic Plan Departmental Annual Performance Plan Departmental Annual Operational Plan GITO back-office, infra and support role Policies Process Controls Structures Including ICT Corporate Governance of ICT EA, HoD, EXCO, GITO Governance of ICT GITO 15
16 Planning for the use of ICT in service delivery 5 Services Programmes Functions Services Services Services as per the departmental services catalogue that already use ICT as a resource Programme s Functions Functions Services Services Services as per the departmental services catalogue that cannot use ICT as resource Programme s Functions Services Programme s Functions Services that can use ICT as resource Annual Objectives Programme s Functions Services Services Services Prioritised Business Initiatives to use ICT in service delivery Y1 Y2 Y3 Y4 Y5 APP MTEF Budget AOP
17 EA Link to PS Business Practice
18 Enterprise Architecture and PS Frameworks Context 1 Departmental Strategic Practice: National Development Plan Medium-Term Strategic Plan Cabinet Legotla Decisions Executive Authority Performance Agreement Strategic Existence of a Department 18
19 Enterprise Architecture and PS Frameworks Context 2 Strategic Existence of a Department Departmental Strategic Plan Strategic Service Delivery Configuration/Structure: Programmes, Objectives, Annual Targets, Measures 5 Years Organisational Structure Functions per structural component Service Delivery Plan Services Catalogue Service Delivery Processes / Standard Operating Procedures 19
20 Enterprise Architecture and PS Frameworks Context 3 Strategic Existence of a Department Departmental Strategic Plan Strategic Service Delivery Configuration: Programmes, Objectives, Annual Targets, Measures 5 Years Strategic Architecture Organisational Structure Functions per structural component Service Delivery Plan Services Catalogue Business Architecture Service Delivery Processes / Standard Operating Procedures 20
21 Enterprise Architecture and PS Frameworks Context 4 Strategic Intent of the use of ICT: Departmental Strategic Plan Prioritised 5 Year ICT Business enabling Solutions Roadmap ICT Strategic Plan 3 Year Business enabling ICT projects + resource, timeline and budget - ICT Annual Performance Plan Current year Business enablement Plan ICT Annual Operational Plan 21
22 Enterprise Architecture and PS Frameworks Context 5 Government-wide Enterprise Architecture Framework The purpose is to set the minimum standard by which to use an Enterprise Architecture approach as means to develop and construct ICT Plans and Blueprints for an organ of state of the Government of South Africa. The Enterprise Architecture Development Process/Method that defines and describes the principles, phases, tasks and activities by which to develop a departmental ICT Plan and Blueprint. 22
23 Enterprise Architecture and PS Frameworks Context 6 This GWEA Reference Model defines the minimum list of deliverables for an Enterprise Architecture Development programme Business Architecture Views (B) Business Performance Model Organisation Structure Model Business Function/Service Model Business Information Model Business Process Model Business Gap Preliminary (P) & Vision (A) Views EA Org Model EA FW EA Request EA SOW EA Principles EA Vision Data Architecture Views (C1) Data Reference & Standards Model Data Security Model Data-Application Model Application Architecture Views (C2) Application Reference & Standards Model Application Distribution Model Application Stakeholder Model Comm Plan Technology Architecture Views (D) Technology Reference & Standards Model Technology/Network Distribution Model Technology Platform Model Data Gap Application Gap Technology Gap Business Roadmap Data Roadmap Application Roadmap Technology Roadmap Opportunities & Solution (E) and Implementation Plan (F) Views (Programmatic Views) Consolidated Roadmap & Transition Architecture Implementation and Migration Plan Implementation Governance Model 23
24 EA links to PS Business Practice. 1 Architecture Level National/Departmental Documentation Government Frameworks Strategic Architecture Business Architecture Information Systems Architecture NDP/MTSF Departmental Strategic Plan (5y) Functional Structure Organisational Structure Service Delivery Plan Services Catalogue Service Delivery Processes Standard Operating Procedures Data Architecture Application Architecture Technology Architecture Solutions Architecture NDP MTSF NT FW SP&APP PS Act 1994 as amended PSR 2003 NT FW SP&APP NT Risk Management Framework DPSA OMF (Organisational Management Framework) DPSA GTOD (Guide and Toolkit for Organisational Development) GWEA
25 EA links to PS Business Practice. 2 Migration Architecture Level National/Departmental Documentation Project portfolio planning Resource planning Migration planning Government Frameworks NT FW SP&APP NT MTEF APP Planning (Medium term targets and budget) GWEA Project management Implementation Current year business enabling implementation projects Operational improvement NT FW SP&APP Project management
26 EA links to PS Business Practice. 3 NT Framework for SP and APP Departmental Medium Term Strategic Framework: 5 year Strategic NT Framework for SP and APP DPSA Operations Management FW NT Risk Management Framework DPSA Guide and Toolkit for Organisational Design Government-wide Enterprise Architecture Framework NT Framework for SP and APP NT Medium Term Expenditure Framework (medium term targets and budget) 3 - Year Business and ICT Annual Operational Plan for the current year 26 (Current year target and quarterly targets)
27 Thank you de Wit Coetsee 27
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