SHAREPOINT SOLUTIONS

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "SHAREPOINT SOLUTIONS"

Transcription

1 SHAREPOINT

2 SHAREPOINT SOLUTIONS Connected Systems is one of Australia s premier SharePoint Services practice and has extensive SharePoint expertise in the following areas: Strategic Consulting (Information Management Consulting and Planning). Design & Architecture of SharePoint infrastructure and solutions. SharePoint Governance Framework. SharePoint features and component development. We are an Independent Software Developer (ISV) of SharePoint components. Document Management Strategy and Planning. This relates both SharePoint document management and migration from/to and co-existence with 3rd party EDRMS solutions. Enterprise Content Management using Microsoft SharePoint & Foundation products. Web Development. Implementing web design elements to SharePoint through feature deployments. Custom SharePoint User and Administrator Training. SharePoint Support Services (3rd level and break-fix). Connected Systems has a proven approach that outlines the end-to-end process for a SharePoint development projects. The following model covers our SharePoint project phases; within these phases we have additional methodologies. The high-level phases are: Discovery Phase (includes analysis) Design Phase (includes design and an element of prototyping) Development (building the solution, testing) Deploy (UAT, commissioning and training) Sustain (sustained engineering) Connected Systems has an extensive SharePoint product development team. This team supports our online SharePoint applications or apps business; these applications can be purchased online from the Connected Systems web site. As a Microsoft Gold Partner, Connected Systems has established itself as a leading provider of SharePoint solutions. Our close relationship with Microsoft enables us to architect solutions for customers that are strategically aligned to Microsoft s direction and follow Microsoft best practice. Connected Systems builds SharePoint solutions to enable IT Operations to segregate their change management to conform to ITIL standards. Our solution packaging allows deployment between Dev->Test->Prod to be managed by operations staff.

3 SHAREPOINT RESOURCES Senior SharePoint Architects Senior SharePoint Developers The role of a Senior SharePoint Architect is to plan and coordinate technical activities and system architectural component development throughout the project lifecycle by working closely with the project management, stakeholders and users as well as the Design and Implementation team. As SharePoint Developers, Connected Systems Developers have a broad set of.net v3.5/v4 skills. Our Architect will survey and analyse the business and technical information, conceptualise the viable solutions and apply the Microsoft platform and unique features of SharePoint to obtain a best practices platform-based solution. Connected Systems will provide SharePoint Architects who are certified Microsoft Technical Specialist in SharePoint with many years of experience with enterprise customers designing SharePoint-based solutions and planning a seamless and smooth migration should this be required. Understanding the SharePoint Object Model is critical to understanding how to leverage SharePoint, whether its feature development or web part development. Some of the numerous capabilities and features for professional developer to understand are UI Enhancements, Lists and Schemas, LINQ to SharePoint, Client Object Model, Workflow, Services Architecture, Accessing External Data, Enterprise Content Management, Extending Search, Business Intelligence Sandboxed Solutions and SharePoint Security all with keeping in line with SharePoint Best Practices. Migration: Regarding migration activities, the developer helps to remediate old components and features. If source code is not available, components and features are developed to replace legacy features.

4 SHAREPOINT RESOURCES SharePoint Project Manager Document Management Architect The role of a SharePoint Project Manager is the main interface between our customers and the development team. Our SharePoint Project Manager is responsible for the customer engagement and interaction and the day-today project management and technical delivery. This involves managing the project schedules, status reports, budgets, issues, risks, and all other project documentation and deliverables. The role of a Document Management Architect is to plan and coordinate technical activities and system architectural component development throughout the project lifecycle by working closely with the Project Management, Stakeholders and Focus Groups as well as the design and implementation team. Our SharePoint Project Manager prioritises tasks to drive results through effective facilitation and collaboration of efforts and timely completion of tasks in an environment of competing priorities and resources while using standard project management methodologies. Our SharePoint Project Manager understands and ensures appropriate system development lifecycle is applied to the project - analysis, design, build, test, implementation and handover to production support. Our Document Management Architect will consider the following activities: Integrating security (achieving SSO) Integration with business applications Organisation-wide Search File plan and Taxonomy requirements Search Versioning Line-of-business application integration Workflow Usability Integration with mobile devices (related to current application support

5 SHAREPOINT ADVISORY The world (both businesses and people) is moving to a more collaborative approach to interacting. was the start; however is not the complete picture. Real-time collaboration and document collaboration is driving much of the change, and the need for business to start planning for and embracing these technologies that support these changes is now. Most customers have a requirement to work across department boundaries, sharing information securely (document management as the focus initially) and in a timely manner. Information process flow improvements are needed to minimise the manual nature of how document-based information is collaborated on across departments and within the broader group. With the rise in volume of available information across our customers and the increasing number of virtual teams, there is a need to identify and share important content as well as to connect to the right people at the right time. Strategy Discovery Design At Connected Systems, we help our customers realise their vision for collaboration using SharePoint. SharePoint Advisory is a journey, not a destination and at Connected Systems we help our clients understand which SharePoint journey they need to take first and why. Whether it is Enterprise Content Management, Search, Business Intelligence, Social Computing, Connected Systems has a mature and well documented processbound approach that outlines the end-to-end process for SharePoint projects. Our framework for delivering SharePoint Services is summarised into the following phases. Develop Deploy Sustain

6 SHAREPOINT SUPPORT The successful running of any SharePoint environment requires a commitment to monitor, improve and efficiently remediate any issues that arise. As users increase their reliance on SharePoint for everyday activities and business, it is critical that the SharePoint system is well maintained and well supported, after all, SharePoint is seen as an essential business application. It is vital to engage the right partner with the best skills to resolve complex SharePoint support issues. As a Microsoft Gold partner, Connected Systems has an experienced team of Microsoft certified professionals that can support your SharePoint environments. Our SharePoint support service is there to resolve any issues that may arise, so that you can focus on your core business. Our support plan starts from; 24 hours per quarter 2 hours response time 8am to 6pm during business days Remote or on premise support With Connected Systems, you have the benefit of redeeming* any quarterly unused hours for any other service we provide, such as ICT Advisory Services, application development, integration, and training. *Conditions Apply

7 SHAREPOINT GOVERNANCE FRAMEWORK Impact, change type and risk Who, what and how? Customisation Developer Only High-level of programming, code changes High-level of change management Most impact to systems These changes made and implemented by a Customisation developer ge an Ch UAT must occur, test environment used Code requires source control and documentation Test and Back-out plan required Administrator or Site Owner nt Configuration me d ea erh ov required Change made using a mouse, no code ge Medium-level or no change management na ma Configuration System-level configuration tasks UAT not mandatory, Test environment preferred Change control optional depending on impact Content User and Moderator User driven changes Little/no change management Least impact to system User generated/uploaded No change control needed Upload and approval by user or Content moderator Number of changes made/requested

8 SHAREPOINT GOVERNANCE FRAMEWORK The Connected Systems SharePoint Governance Framework covers the set of Policies, Roles, Responsibilities, and Processes needed to manage the use of SharePoint. These areas are needed to manage the following: Policies the why Roles the who Responsibilities the what Processes the how Overarching change guidelines and reasoning, can include: Organisational groups Business Roles (Owner, Analyst, Legal, Records, Content creator) IT Roles (Sys Admin, DB Admins, Developers) SharePoint Roles (portal admin, area & site owner, web designer) Teams (spans roles or organisation groups) Strategy Team Operational and Support team Development team Site and Content Owners team Linked to roles and outlines tasks, permissions, skills sets and owner. e.g. Site Collection Administrator Prescriptive guidance on why, who and what for the policy areas. e.g. (feature deployment scenarios) Map the change activities to roles/ responsibilities RAID: Risks, Assumptions, Issues, Dependencies Integrate with ITIL process for managing change Content Management Create vs. Publish (approval workflow) Configuration Branding and look-n-feel Information Architecture (structure and meta-data) Customisations Approach & tools to support Testing and installation (roll-back)

9 SHAREPOINT GOVERNANCE FRAMEWORK The Connected Systems SharePoint Governance Framework defines the resource model, change model and policy model for organisations SharePoint environments. It covers administration, maintenance, support and development and identifies lines of ownership for both business and technical teams; clearly outlining lines of responsibility within each facete of the portal. Furthermore it establishes rules for appropriate usage of the SharePoint environments. An effective governance plan ensures the system is managed and used in accordance with its designed intent to improving the manageability of the portal. The resource structure needed to cover all governance aspects includes: A strategy group consisting of portal experts; this should take the form of a business-focused committee. Their role is primarily one of decision making purpose; to mediate and sign-off rules and procedures for the use of the portal. This group includes visionaries and thought-leaders; this ensures the continual improvement of business use of the portal and to consider how the portal should be leveraged to assist with improving access to information for the knowledge worker. A set of technically-competent teams; to manage the routine operational tasks, development tasks, support and training tasks. A set of business focused Site Owners ; these users are empowered to manage sites information and site content. Divesting these responsibilities out to the business means that organisation ICT is no longer involved in making these changes on behalf of the users. The Connected Systems SharePoint Governance Framework aims to establish a governing process and a set of models for the usage, management, development and support of the SharePoint environments. It also aims to deliver the following objectives: State the need for a Strategic team; provide strategic insight and direction for the portal, and be able to drive strategic initiatives into their respective business units. Communicate the need for the business to provide Site Owners ; support the divesting of the department site management out to the business. Identify appropriate infrastructure (IT) resources to provide operational support for the SharePoint platform. Create an effective team and processes for: Operations Development Support and training. Establish initial governing usage and maintenance policies and procedures for the SharePoint environments.

Qlik UKI Consulting Services Catalogue

Qlik UKI Consulting Services Catalogue Qlik UKI Consulting Services Catalogue The key to a successful Qlik project lies in the right people, the right skills, and the right activities in the right order www.qlik.co.uk Table of Contents Introduction

More information

Reports to: Business Solutions Manager Date: November 2011

Reports to: Business Solutions Manager Date: November 2011 Position Description Job Title: Solutions Consultant EDRMS, ECM and Change Management Category: Process Reports to: Business Solutions Manager Date: November 2011 1. Purpose of Position The purpose of

More information

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering

More information

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition

More information

G CLOUD SERVICE DEFINITION

G CLOUD SERVICE DEFINITION G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com

More information

Kiefer Consulting, Inc. 2012 Job Opportunities

Kiefer Consulting, Inc. 2012 Job Opportunities Kiefer Consulting, Inc. 2012 Job Opportunities 1 Company Background Kiefer Consulting is a distinguished and innovative Microsoft Gold Partner, who works closely with their local government and commercial

More information

Islamic Relief Worldwide AX Reports Developer

Islamic Relief Worldwide AX Reports Developer Islamic Relief Worldwide AX Reports Developer BASE LOCATION: REPORTING TO: LINE MANAGEMENT RESPONSIBILITIES: Birmingham, UK Business Manager n/a PURPOSE OF DIVISION: The Finance and Services Division provides

More information

G CLOUD SERVICE DEFINITION

G CLOUD SERVICE DEFINITION G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com

More information

The DAM Maturity Model

The DAM Maturity Model The DAM Maturity Model Digital Asset Management (DAM) is the collection of systems and processes that enable the management of assets from creation through distribution and archive. The DAM Maturity Model

More information

System Center Service Manager

System Center Service Manager System Center Service Manager Vision and Planned Capabilities Microsoft Corporation Published: April 2008 Executive Summary The Service Desk function is the primary point of contact between end users and

More information

Collaborative Project & Program Management for the AEC with SharePoint & Office 365

Collaborative Project & Program Management for the AEC with SharePoint & Office 365 Collaborative Project & Program Management for the AEC with SharePoint & Office 365 Today s Presentation Introduction About Gig Werks & AEC Expertise Advantages of Office 365 & The Cloud ProjectReady Applications

More information

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA

More information

STL Microsoft SharePoint Consulting and Support Services

STL Microsoft SharePoint Consulting and Support Services STL Microsoft SharePoint Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

MICROSOFT DYNAMICS CRM

MICROSOFT DYNAMICS CRM MICROSOFT DYNAMICS CRM SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S MICROSOFT DYNAMICS CRM CAPABILITY INTRODUCTION Lockheed Martin offers a

More information

Document Management. Document Management for the Agile Enterprise. AuraTech Pte Ltd

Document Management. Document Management for the Agile Enterprise. AuraTech Pte Ltd Document Management Document Management for the Agile Enterprise AuraTech Pte Ltd 30 Robinson Road, #04-01B Robinson Towers, Singapore 048546 http://www.consultaura.com PH: 6224 9238 Try it! Call AuraTech

More information

Enterprise Program Management Service

Enterprise Program Management Service Enterprise Program Service Customer presentation 06/07/2012 Agenda Overview The Situation The Services The Benefits Experience 2 Enterprise Program requirements A suitable Enterprise Program solution for

More information

Fixed Scope Offering for. Oracle Taleo EE Saas Implementation

Fixed Scope Offering for. Oracle Taleo EE Saas Implementation Fixed Scope Offering for Oracle Taleo EE Saas Implementation Agenda Company Profile Business Challenges Business Objectives Solution Proposal Scope Modules and Functionalities Implementation Approach Project

More information

Microsoft Enterprise Project Management 2010 Licensing Guide

Microsoft Enterprise Project Management 2010 Licensing Guide Microsoft Enterprise Project Management 2010 Licensing Guide Microsoft Project 2010 Licensing Microsoft Project 2010 is a family of products that provide a range of functionality depending on organizational

More information

Microsoft SharePoint and Records Management Compliance

Microsoft SharePoint and Records Management Compliance Microsoft SharePoint and Records Management Compliance White Paper Revision: 2 Date created: 20 February 2015 Principal author: Nigel Carruthers-Taylor, Principal, icognition Reference: 15/678 Summary

More information

POSITION DESCRIPTION. Role Purpose. Key Challenges

POSITION DESCRIPTION. Role Purpose. Key Challenges POSITION DESCRIPTION Position Title Position Number Reports to Manager, Web Solutions Development Functional Auth HRM Auth Region Sydney Date Date Function ITSC Signature Signature Role Purpose To implement

More information

Managing Records in SharePoint

Managing Records in SharePoint Managing Records in SharePoint Notice This document contains confidential and trade secret information of RecordPoint Software ( RPS ). RecordPoint Software has prepared this document for use solely with

More information

Presentation Agenda - Format & Content

Presentation Agenda - Format & Content Presentation Agenda - Format & Content Introduction to Deltascheme Overview of SharePoint Current SharePoint 2010 projects Areas to consider when implementing SharePoint Complimentary 3 rd party products

More information

SharePoint Governance Framework*

SharePoint Governance Framework* SharePoint Governance Framework* V. (Bala) Balasubramanian, PhD, MBA Version 1.5 April 1, 2013 SharePoint White Paper Series *Excerpts of Framework Presented at AIIM 2012 Conference Being Presented at

More information

This is the cloud that helps enterprises move faster

This is the cloud that helps enterprises move faster This is the cloud that helps enterprises move faster Are you empowered to react at a moment s notice and thrive in today s complex, changing world? Adopting the cloud shouldn t mean giving up anything

More information

Achieve more with less

Achieve more with less Energy reduction Enterprise Fax Servers Solutions Integrations: SharePoint case Whitepaper Achieve more with less SharePoint 2010 Benefits and Migration Costs Why Fax Server Integration Receive faxes to

More information

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS

US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS US ONSHORING OFFERS SUPERIOR EFFECTIVENESS OVER OFFSHORE FOR CRM IMPLEMENTATIONS Whitepaper Eagle Creek Software Services March 2015 Introduction CRM services are shifting from a focus on point solution

More information

SharePoint Term Store & Taxonomy Design Harold Brenneman Lighthouse Microsoft Technology Group

SharePoint Term Store & Taxonomy Design Harold Brenneman Lighthouse Microsoft Technology Group SharePoint Term Store & Taxonomy Design Harold Brenneman Lighthouse Microsoft Technology Group Lighthouse Computer Services, All rights reserved Harold Brenneman Consulting Manager MBA, focusing on the

More information

ENABLE ENHANCE EXCEL www.layerv.co.uk

ENABLE ENHANCE EXCEL www.layerv.co.uk ENABLE ENHANCE EXCEL ABOUT US LayerV is an IT consultancy and end-to-end cloud service provider. We deliver winning IT strategies to help companies generate new value and manage technological change throughout

More information

POSITION DESCRIPTION. Role Purpose

POSITION DESCRIPTION. Role Purpose POSITION DESCRIPTION Position Title Senior SharePoint Administrator/Developer Position Number Reports to Head of Solutions Development Functional Auth HRM Auth Region N/A Enterprise role Date Date Function

More information

An Introduction to SharePoint Governance

An Introduction to SharePoint Governance An Introduction to SharePoint Governance A Guide to Enabling Effective Collaboration within the Workplace Christopher Woodill Vice President, Solutions and Strategy christopherw@navantis.com 416-477-3945

More information

Implementing SharePoint 2010 as a Compliant Information Management Platform

Implementing SharePoint 2010 as a Compliant Information Management Platform Implementing SharePoint 2010 as a Compliant Information Management Platform Changing the Paradigm with a Business Oriented Approach to Records Management Introduction This document sets out the results

More information

Your Software Quality is Our Business. INDEPENDENT VERIFICATION AND VALIDATION (IV&V) WHITE PAPER Prepared by Adnet, Inc.

Your Software Quality is Our Business. INDEPENDENT VERIFICATION AND VALIDATION (IV&V) WHITE PAPER Prepared by Adnet, Inc. INDEPENDENT VERIFICATION AND VALIDATION (IV&V) WHITE PAPER Prepared by Adnet, Inc. February 2013 1 Executive Summary Adnet is pleased to provide this white paper, describing our approach to performing

More information

A new SharePoint 2013 intranet for Enbridge!

A new SharePoint 2013 intranet for Enbridge! SharePoint Saturday A new SharePoint 2013 intranet for Enbridge! June 6, 2015 Calgary Hello. LIAM KERNEY Director, Client Account Management Enbridge 10,000+ employees Diverse business units Operations

More information

A tailored Asset Management solution to best suit your needs

A tailored Asset Management solution to best suit your needs ASSET MANAGEMENT A tailored Asset Management Data # 3 s Asset Management solution enables customers to manage, plan and optimise their investments in ICT hardware and software licenses. Customers can understand

More information

Content Lifecycle and Records Management in SharePoint for Legal

Content Lifecycle and Records Management in SharePoint for Legal Content Lifecycle and Records Management in SharePoint for Legal Today s Presentation Will Cover: About Gig Werks SharePoint 2013 Overview New ECM Features and Functionality in SharePoint 2013 About Collabware

More information

Overview of products, services and capabilities

Overview of products, services and capabilities Overview of products, services and capabilities Enterprise Agreement Capabilities Enterprise Agreement Subscription Desktop (Common) Perpetual Server and Additional Product For desktop enterprise products

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM

Solution Overview SPECIALIST WAT SPECIALIST WA ER TER BILLING BILLING & CRM CRM Solution Overview SPECIALIST WATER BILLING & CRM SPECIALIST SOFTWARE FOR SMARTER INVESTMENT DECISIONS Gentrack Velocity: Powerful tools for water utilities Water utilities are under constant pressure from

More information

ANNEXURE A. Service Categories and Descriptions 1. IT Management

ANNEXURE A. Service Categories and Descriptions 1. IT Management Service Categories and Descriptions 1. IT Management The ICT Management Services portfolio consists of services traditionally related to the technical or functional governance of an ICT domain, but with

More information

Application Services Portfolio

Application Services Portfolio Application Services Portfolio Overview Injazat Application Services offer end-to-end solutions that align Enterprises business objectives with their IT goals. Our solutions focus on implementing, building

More information

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization

Analytics Strategy Information Architecture Data Management Analytics Value and Governance Realization 1/22 As a part of Qlik Consulting, works with Customers to assist in shaping strategic elements related to analytics to ensure adoption and success throughout their analytics journey. Qlik Advisory 2/22

More information

KMS Implementation Roadmap

KMS Implementation Roadmap KMS Implementation Roadmap Sample Excerpt Prepared by: The Knowledge Compass, Inc. TABLE OF CONTENTS 1. EXECUTIVE SUMMARY 5 1.1 Overview 5 1.2 Project Goals & Objectives 5 1.3 Implementation Approach 5

More information

Workflow and Forms Services for People-Driven Process Management

Workflow and Forms Services for People-Driven Process Management Workflow and Forms Services for People-Driven Process Management AuraTech Pte Ltd 30 Robinson Road, #04-01B Robinson Towers, Singapore 048546 http://www.consultaura.com PH: 6224 9238 Call AuraTech for

More information

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence

The Modern Service Desk: How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver Business Confidence How Advanced Integration, Process Automation, and ITIL Support Enable ITSM Solutions That Deliver White Paper: BEST PRACTICES The Modern Service Desk: Contents Introduction............................................................................................

More information

Manchester City Council Role Profile. Enterprise Architect, Grade 12

Manchester City Council Role Profile. Enterprise Architect, Grade 12 Key Role Descriptors: Manchester City Council Role Profile Enterprise Architect, Grade 12 ICT Service, Corporate Core Directorate Reports to: Head of Enterprise Architecture Job Family: Technical This

More information

Using MSBA as the Foundation for SOA

Using MSBA as the Foundation for SOA SOA Challenges Why is Business Architecture Important What is MSBA Using MSBA as the Foundation for SOA SOA in context 1 SOA holds out enormous promise to revitalise the business value of IT... but early

More information

Business Data Authority: A data organization for strategic advantage

Business Data Authority: A data organization for strategic advantage Business Data Authority: A data organization for strategic advantage Collibra Data Governance Software Company Reference Customers Business Data Growth and Challenge TREND Exploding volume, velocity and

More information

I D C M A R K E T S P O T L I G H T. P r i va t e a n d H yb r i d C l o u d s E n a b l e New L e ve l s o f B u s i n e s s and IT Collaboration

I D C M A R K E T S P O T L I G H T. P r i va t e a n d H yb r i d C l o u d s E n a b l e New L e ve l s o f B u s i n e s s and IT Collaboration I D C M A R K E T S P O T L I G H T P r i va t e a n d H yb r i d C l o u d s E n a b l e New L e ve l s o f B u s i n e s s and IT Collaboration September 2013 Adapted from IDC Maturity Model: Cloud A

More information

Maintaining the operational effectiveness of organisation s Database management systems

Maintaining the operational effectiveness of organisation s Database management systems Database Administrator Position title Division Business Business Unit Classification Database Administrator Shared Services Information, Communication and Technology (ICT) Operations D Responsible for

More information

BPM case study: Competency Centre in a large Swiss bank

BPM case study: Competency Centre in a large Swiss bank mwd a d v i s o r s Best Practice Insight BPM case study: Competency Centre in a large Swiss bank Neil Ward-Dutton Premium Advisory Report October 2010 This report examines the implementation of a BPM

More information

Office Business Applications (OBA) for Healthcare Organizations. Make better decisions using the tools you already know

Office Business Applications (OBA) for Healthcare Organizations. Make better decisions using the tools you already know Office Business Applications (OBA) for Healthcare Organizations Make better decisions using the tools you already know Page 1 A B S T R A C T Healthcare information is getting more and more difficult to

More information

Standard Success Program

Standard Success Program Support Services Apptio Customer Support is dedicated to providing customers with responsive, high-quality assistance to your inquiries regarding your use of the Apptio Subscription Services. Our support

More information

Information, Communications and Technology Strategy. Purpose 2. Strategic Aims 2. Introduction 2. ICT Vision for 2015-2020 3. Key themes and aims: 4

Information, Communications and Technology Strategy. Purpose 2. Strategic Aims 2. Introduction 2. ICT Vision for 2015-2020 3. Key themes and aims: 4 Brigade Order Operations Brigade Order Administration 16 Part Part 1 Section Title Information, Communications and Technology Strategy Contents No. Purpose 2 Strategic Aims 2 Introduction 2 ICT Vision

More information

Unico: Your partner. Your presence in Australia.

Unico: Your partner. Your presence in Australia. Unico: Your partner. Your presence in Australia. Unico 5 Queens Road, Melbourne Victoria 3004, Australia Phone +61 3 9866 5688 email unico@unico.com.au www.unico.com.au Let us be your presence in Australia

More information

SharePoint for Digital Asset Management

SharePoint for Digital Asset Management SharePoint for Digital Asset Management 18 years experience in integration, project management, custom application development and video / event production. AIIM Certified Enterprise Content Management

More information

FIXED SCOPE OFFERING FOR ORACLE FUSION TALEO CLOUD

FIXED SCOPE OFFERING FOR ORACLE FUSION TALEO CLOUD Vijay Karthick Kumbeswaran Head - Enterprise Human Capital, Finance & Supply Chain Management Practice Email : marketing-communication-in@altimetrik.com Altimetrik is a Business Transformation and Technology

More information

Ultra-rapid Prototype Delivery

Ultra-rapid Prototype Delivery Ultra-rapid Prototype Delivery OVERVIEW At Matter we believe that prototypes provide the foundations for project success. Our Ultra Rapid Prototyping service is designed to deliver a working prototype

More information

Harnessing Data for Value Creation Call-for-Collaboration (CFC)

Harnessing Data for Value Creation Call-for-Collaboration (CFC) Avanade Inc. Harnessing Data for Value Creation Call-for-Collaboration (CFC) 13 th June 2012 Kevin Wo Vice President & Country Manager, Singapore Pascal Brenner Head of Business Intelligence The Avanade

More information

1 Executive Summary... 3. 2 Document Structure... 4. 3 Business Context... 5

1 Executive Summary... 3. 2 Document Structure... 4. 3 Business Context... 5 Contents 1 Executive Summary... 3 2 Document Structure... 4 3 Business Context... 5 4 Strategic Response... 6 4.1 Exploiting SharePoint... 6 4.2 Improving Business Effectiveness... 7 4.3 Improving Governance...

More information

Enhancing Business Performance Through Innovative Technology Solutions

Enhancing Business Performance Through Innovative Technology Solutions Enhancing Business Performance Through Innovative Technology Solutions Contact Center = Customer Experience FIELD SERVICE Customer Service BACK OFFICE CONTACT CENTER BRANCH OFFICE Help Desk HR Finance

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud

IT Enterprise Services. Capita Collaboration Suite Unified Communications in the Cloud IT Enterprise Services Capita Collaboration Suite Unified Communications in the Cloud Empower your people to engage and innovate Ready to transform the way you work? Imagine your enterprise truly connected;

More information

Migrating to the Cloud. Developing the right Cloud strategy and minimising migration risk with Logicalis Cloud Services

Migrating to the Cloud. Developing the right Cloud strategy and minimising migration risk with Logicalis Cloud Services Migrating to the Cloud Developing the right Cloud strategy and minimising migration risk with Logicalis Cloud Services Organisations are looking for new ways to deliver IT services and demanding that ICT

More information

Custom Software Development Approach

Custom Software Development Approach Custom Software Development Approach Our approach to custom software development combines benefits from several standard development process models. We tend to have a well-defined, predictable and highly

More information

Concept Proposal. A standards based SOA Framework for Interoperable Enterprise Content Management

Concept Proposal. A standards based SOA Framework for Interoperable Enterprise Content Management Concept Proposal A standards based SOA Framework for Interoperable Enterprise Content Management Mike Connor miconnor@adobe.com Paul Fontaine Paul.Fontaine@ost.dot.gov What is it? IECM Framework Vision:

More information

Delivering a next-generation Unified Communications vision.

Delivering a next-generation Unified Communications vision. Delivering a next-generation Unified Communications vision. Wherever you are on the journey to Unified Communications, discover a unique approach that always starts in the same place. You Your business

More information

Day 1 - Technology Introduction & Digital Asset Management

Day 1 - Technology Introduction & Digital Asset Management SharePoint Developers Academy 2010 Course Syllabus Introduction Day 1 - Technology Introduction & Digital Asset Management 1. Kick Start a. Participant Introductions b. Course Overview c. Training Goals

More information

Cloud Business Case: A View from the Field

Cloud Business Case: A View from the Field Cloud Business Case: A View from the Field By Paul Lidbetter Enterprise Architect Having problems explaining to your executive board why you want to move to cloud computing? Microsoft s Enterprise Strategy

More information

SharePoint 2013 Migration Readiness

SharePoint 2013 Migration Readiness SharePoint 2013 Migration Readiness Decision Points around Migrating to SharePoint 2013 MARK ECKERT Contents Purpose... 1 SharePoint 2013 Implementation Options... 1 On-premise installation... 1 Cloud...

More information

harmon.ie Delivers the Business Value of Office 365 Migrations

harmon.ie Delivers the Business Value of Office 365 Migrations harmon.ie Delivers the Business Value of Office 365 Migrations Congratulations on your move to SharePoint Online and the Office 365 cloud. With Office 365 you will reap the benefits of flexibility and

More information

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities

Managed Service for IP Telephony. Enabling organisations to focus on core revenue generating activities Enabling organisations to focus on core revenue generating activities Your business needs reliable, flexible and secure communication tools to enable better connectivity and collaboration with your employees,

More information

The Webcast will begin at 1:00pm EST. www.gig-werks.com

The Webcast will begin at 1:00pm EST. www.gig-werks.com SharePoint 2013 & SharePoint Online Security, Compliance & ediscovery The Webcast will begin at 1:00pm EST Today s Presentation: Introduction & About Gig Werks Gig Werks Experience with SharePoint Office

More information

The Webcast will begin at 1:00pm EST. www.gig-werks.com

The Webcast will begin at 1:00pm EST. www.gig-werks.com Workflow throughout the Enterprise for Legal Firms and Departments The Webcast will begin at 1:00pm EST www.gig-werks.com Today s Presentation: Introduction & About Gig Werks Gig Werks Experience with

More information

INOVIES IMAGINATION EXPLORED! Our Portfolio of Services BUSINESS SOLUTIONS TECHNOLOGY OUTSOURCING

INOVIES IMAGINATION EXPLORED! Our Portfolio of Services BUSINESS SOLUTIONS TECHNOLOGY OUTSOURCING INOVIES IMAGINATION EXPLORED! BUSINESS SOLUTIONS TECHNOLOGY OUTSOURCING Inovies is a Global Provider of Information Technology, Consulting and Business Process Outsourcing services located in Hi-tech City,

More information

Vision Solutions Migration Assurance Program

Vision Solutions Migration Assurance Program Vision Solutions Migration Assurance Program Migrations are Mission-Critical Whether you re starting a new migration services practice or upgrading your practice to Vision s industry-leading migration

More information

7 Common Mistakes in Implementing SharePoint 2007

7 Common Mistakes in Implementing SharePoint 2007 Virtual Training Center for SharePoint 2007 Virtual Training Center for SharePoint 2007 7 Common Mistakes in Implementing SharePoint 2007 ABOUT THE AUTHOR Devereaux Milburn is the author of VTC for SharePoint

More information

Transforming Information Governance Using SharePoint 2010

Transforming Information Governance Using SharePoint 2010 Transforming Information Governance Using SharePoint 2010 7 Lessons Learned Stephen James Howard Head of Information Management 13 th October 2014 1 Who are NATS? vimeo.com/88093956 2 SharePoint Business

More information

Cisco Microsoft SQL Server Migration and Support Services

Cisco Microsoft SQL Server Migration and Support Services Cisco Microsoft SQL Server Migration and Support Services Enable Best-in-Class Databases on the Industry s Best-in-Class Server Cisco Data Center reference architectures for Microsoft SQL migration provide

More information

SharePoint Roles. Wes Preston

SharePoint Roles. Wes Preston SharePoint Roles Wes Preston 0 Abstract An introduction to the roles necessary for implementing SharePoint. Differentiating between roles, identifying the responsibilities and importance of each role and

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

ecms Document Management Request for Proposal: Questions & Responses

ecms Document Management Request for Proposal: Questions & Responses The State Bar of California ecms Document Management Request for Proposal: Questions & Responses August 6, 2015 1. What do you consider to be the top three critical success factors for this project? i.e.,

More information

AVEPOINT CLIENT SERVICES

AVEPOINT CLIENT SERVICES Services Catalog AVEPOINT CLIENT SERVICES AvePoint s Client Services teams provide world-class business and technical experts required to fully maximize your enterprise-wide collaboration technology investments.

More information

AV-20 Best Practices for Effective Document and Knowledge Management

AV-20 Best Practices for Effective Document and Knowledge Management Slide 1 AV-20 Best Practices for Effective Document and Knowledge Management Douglas J. Vargo Vice President, Information Management Practice 2013 Invensys. All Rights Reserved. The names, logos, and taglines

More information

RSA Via Lifecycle and Governance 101. Getting Started with a Solid Foundation

RSA Via Lifecycle and Governance 101. Getting Started with a Solid Foundation RSA Via Lifecycle and Governance 101 Getting Started with a Solid Foundation Early Identity and Access Management Early IAM was all about Provisioning IT tools to solve an IT productivity problem Meet

More information

Department of Finance and Deregulation 2011/004 Portfolio Panels for IT Services ATTACHMENT A

Department of Finance and Deregulation 2011/004 Portfolio Panels for IT Services ATTACHMENT A 2011/004 Portfolio Panels for IT Services Definition of IT Services The definition for IT Services supports the Portfolio Panel Policy and reflects the Victorian eservices model. Key Service Category Management

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information

The Worksoft Suite. Automated Business Process Discovery & Validation ENSURING THE SUCCESS OF DIGITAL BUSINESS. Worksoft Differentiators

The Worksoft Suite. Automated Business Process Discovery & Validation ENSURING THE SUCCESS OF DIGITAL BUSINESS. Worksoft Differentiators Automated Business Process Discovery & Validation The Worksoft Suite Worksoft Differentiators The industry s only platform for automated business process discovery & validation A track record of success,

More information

Cloud Based Device Management Using Enterprise Mobility Suite Production Pilot Service Definition Document

Cloud Based Device Management Using Enterprise Mobility Suite Production Pilot Service Definition Document Microsoft Services - GCloud 7 Catalogue Cloud Based Device Management Using Enterprise Mobility Suite Production Pilot Service Definition Document 1 Overview of the Service 1.1 Service Objectives The 2

More information

Service Definition. CoreGov Office365 Migration Professional Services

Service Definition. CoreGov Office365 Migration Professional Services Service Definition CoreGov Office365 Migration Professional Services Transforming business through technology Document Control Document Ref: CORE/G-CLOUD/PSO365M Document Version: 1.0 Document Owner: Document

More information

Oracle Data Centre Rationalisation

Oracle Data Centre Rationalisation Ian Gardner - Oracle Applications Architect 2012-06-13 Oracle Data Centre Rationalisation A Practical View Ian.Gardner@uk.ibm.com Tel. 07740 923060 2012 IBM Corporation Why perform Oracle Data Centre Rationalisations...

More information

Cloud application services (SaaS) Multi-Tenant Data Architecture Shailesh Paliwal Infosys Technologies Limited

Cloud application services (SaaS) Multi-Tenant Data Architecture Shailesh Paliwal Infosys Technologies Limited Cloud application services (SaaS) Multi-Tenant Data Architecture Shailesh Paliwal Infosys Technologies Limited The paper starts with a generic discussion on the cloud application services and security

More information

EMC CONSULTING SERVICES FOR MICROSOFT SHAREPOINT

EMC CONSULTING SERVICES FOR MICROSOFT SHAREPOINT EMC CONSULTING SERVICES FOR MICROSOFT SHAREPOINT Essentials Strategies for a successful Microsoft SharePoint initiative include: Create a clear, shared vision and a roadmap Leverage a user-centric design

More information

ComplianceSP TM on SharePoint. Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013

ComplianceSP TM on SharePoint. Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013 TM ComplianceSP TM on SharePoint Complete Document & Process Management for Life Sciences on SharePoint 2010 & 2013 Overview With increasing pressure on costs and margins across Life Sciences, the industry

More information

G-Cloud Service Definition. Atos SI Oracle CRM and CX Services

G-Cloud Service Definition. Atos SI Oracle CRM and CX Services G-Cloud Service Definition Atos SI Oracle CRM and CX Services Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX)

More information

BI STRATEGY FRAMEWORK

BI STRATEGY FRAMEWORK BI STRATEGY FRAMEWORK Overview Organizations have been investing and building their information infrastructure and thereby accounting to massive amount of data. Now with the advent of Smart Phones, Social

More information

Open Group SOA Governance. San Diego 2009

Open Group SOA Governance. San Diego 2009 Open Group SOA Governance San Diego 2009 SOA Governance Aspects A comprehensive view of SOA Governance includes: People Organizational structures Roles & Responsibilities Processes Governing processes

More information

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION WHAT DO CUSTOMERS WANT FROM CONTACT CENTRES 41 % % % Person who answers the phone handles the whole call 40 To be treated as a valued customer

More information

People-Focused Access Management. Software Consulting Support Services

People-Focused Access Management. Software Consulting Support Services People-Focused Access Management Software Consulting Support Services A beautiful experience. Anytime, anywhere. Access: One is an industry-leading Access Management platform that provides you with versatile

More information

SharePoint 2010 Pragmatic implementation and use at a corporate level. Carol Van der Donck

SharePoint 2010 Pragmatic implementation and use at a corporate level. Carol Van der Donck SharePoint 2010 Pragmatic implementation and use at a corporate level Carol Van der Donck Agenda What is SP2010 Some facts SharePoint Governance Conclusion Agenda What is SP2010 Some facts SharePoint Governance

More information

Migrating Within the Cloud, SaaS to SaaS

Migrating Within the Cloud, SaaS to SaaS Migrating Within the Cloud, SaaS to SaaS A Real World Experience COLLABORATIVE WHITEPAPER SERIES COLLABORATIVE WHITE PAPER SERIES: Migrating Within the Cloud, SaaS to SaaS How do you know when a technology

More information