Fundamentals for EHR Success
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1 Fundamentals for EHR Success Angie Chew Monksfield Principal of Portfolio Lim Shih Hsien Deputy Director, Information Security
2 Knowing the Pain Points This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 2
3 The Key Challenges Shared Goals, Buy-in & Cooperation Scope Timeline Complexity System Availability & SLAs Technology Obsolescence and Updates Information Security and Privacy This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 3
4 We have to nurture it together This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 4
5 Governance & Frameworks Project Steering Committee Steer & approve: scope, budget and timeline Decide on issues & risk mitigation steps. Approves variations Risk Board Review and Approve Risk Strategies, Processes and KPIs Approve Risk Acceptance & Compliance Waivers Track and Ensure Compliance Architecture & Standards Board Review and Approve Technology and Standards Roadmap Approve Compliance Waiver Review and Track Obsolescence Quality Board (QMB) Review and Approve Quality Processes & Project Methodology Review Quality Gaps & KPIs Promote Improvement Initiatives This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 5
6 Delivery Processes Project Risk Quality Procurement Change Measurement Analysis Process Configuration Service This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 6
7 Project Initiation Requirements Acquisition Design Construction Testing Deployment App Support Conceptualization Inception Elaboration Construction Transition Project Process (Project Plan, Project Monitoring & Control, Integrated Project ) Risk (Identify, Analyze, Mitigate, Monitor and Close Risks) Requirements Engineering (Establish Requirements Baseline, Manage Requirements Changes) Decision Analysis & Resolution (Plan, Analyze, Review and Approve Decisions) Vendor (Plan, RFI/RFQ/RFP, Establish Supplier Agreement, Award) Quality (Plan, Perform Quality Audits, Track, Closure) Solution Engineering (Develop the Design, Build, Review & Unit Test) Configuration (Plan, Control Changes, Create and Release Baselines) Verification and Validation (Test Plan, Test Scripts, Test Execution, Reviews, Closure) Organization Training (Determine, Plan, Execute, Evaluate) Measurement & Analysis (Plan, Collect, Analyze & Store Project Metrics) This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 7
8 Aligning People - Process & Culture People Development of Competencies & Skills Matching with Needs Personal Goals Process Developed bottom up Tools Compliance Culture Culture Consultative decision making Risk Sharing & Mitigation Information Sharing Sharing of Success & Failure Integrity & Trust This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 8
9 MOH Hol d i ng s P t e Lt d This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 9
10 Service Levels Measurable Targets and KPIs Incident Reporting Matrix Tracking of Incidents Resolution Reports Quarterly Review of Service KPIs Pre-defined Outcomes Well defined scope of work Agreed delivery milestones & deliverables Clear acceptance criteria for phase exits Compliance to security & technical standards Fixed cost & payment milestones Vendor Service Credit Units Step in Rights Termination Rights Indemnity Penalties This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 10
11 Delivering on the Promise This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 11
12 Lets dance to its success! This material contains information that is confidential to MOH Holdings Pte Ltd (MOHH) and should not be circulated beyond MOHH without permission. 12
13 Thank You
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