YTL Hotel Management Services

Transcription

1 (Company No X) Training Brochure 2016/2017 Sdn. Bhd is proud to present 4 approved 1MGRIP Training Courses with the collaboration with Malaysian Owners Hotels Association (MAHO). Attached are the course descriptions and for more information regarding the courses, kindly us at trainingcentre.ytlhms@ytl-ichm.edu.my

2 Professional Customer Satisfaction Standards Demonstrate the core 5 Customer Satisfaction Standards. Demonstrate a friendly, enthusiastic and respectful greeting. Introduce self and learn and uses customer s names Answer questions accurately and know where to find essential information State how to anticipate and follow through on customer requests. This highly interactive workshop is delivered with a combination of Training techniques to ensure that the participants are always engaged and challenged to stimulate results. Participants can expect dynamic presentations, individual and Group Brainstorming. Role Play, Practices & Activities to ensure a better understanding. Line Employees and supervisory position 3 Participants will be awarded a of Attendance for successful completion. 2.5 days (9am 5pm) Date November 2016 Friday, Saturday and Sundays Maximum 16 Participants RM 3,300 per person

3 Professional in Bridges Customer Service for Hospitality Industry Demonstrate observation skills which identify quality service Demonstrate non-verbal behaviours which create a positive business image Identify key elements of good service and poor service from the customer s point of view Improve the communication skills of speaking, listening and reviewing Explain how maintaining the service standards and providing a quality product achieves customer needs List and demonstrate the ways of showing empathy Demonstrate a capacity to apply appropriate actions when the unexpected occurs Demonstrate an ability to apply the skills of handling one s own emotions This highly interactive workshop is delivered with a combination of training techniques to ensure that the participants are always engaged and challenged to stimulate results. Participants can expect Dynamic presentations, individual and group brainstorming Role-play, practices & activities to ensure a better understanding of the programme. 2 Line Employees and supervisory position Participants will be awarded a of Attendance for successful completion. Date 2.5 days (9am 5pm) November 2016 Friday, Saturday and Sundays Maximum 16 Participants RM 3,300 per person

4 Professional in Food Safety This program consists five sections of basic food safety, which indicate how food businesses control food safety hazards by developing and implementing effective food safety and sanitation practices. Explore on how food is contaminated and the actions needed to be done in order to prevent, control and eliminate the agents that frequently cause foodborne illnesses and spoilage in terms of providing safe food This highly interactive workshop is delivered with a combination of Training techniques to ensure that the participants are always engaged and challenged to stimulate results. Participants can expect dynamic presentations, individual and Group Brainstorming. Food and Beverage Service Team and Kitchen team Line Employees and Supervisory position Participants will be awarded a of Attendance for successful completion. 5 Dates 2.5 days (9am 5pm) November 2016 Friday, Saturday and Sundays Maximum 20 Participants RM 2,400 per person

5 Professional Spa Therapist Professional and specialized studies programs help you increase or enhance your current skills. Demonstrate broad theoretical knowledge and practical hands-on skills in various disciplines covered in the program. Build a professional image through practice with confidence. Unique mix of theory and practical training modules. 4 months theoretical practices 12 months practical training Spa Receptionist / Therapist Individual who want to learn and enhance their skills Participants will be awarded a Sijil Kemahiran Malaysia, Tahap 3 (SKM Level 3). Course 4 16 Months of Theoretical & Practical Maximum 10 Participants RM 8,300 per person