Welcome to the Protection One family!

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2 Welcome to the Protection One family! Dear Valued Customer, We are pleased to share with you that Integrated Alarms is now Protection One, and the security products and services available to you are better than ever! Protection One, one of the nation s largest providers of monitored security, and Integrated Alarms have joined forces, combining operations to offer enhanced products and services. While Protection One serves nearly one million homes and businesses across the country, we don t necessarily believe bigger is better. We believe that providing the highest quality of service will help us earn your trust and the opportunity to serve you for many years to come. As a leading provider, however, we are pleased to be able to offer you state-of-the-art security technology, around-the-clock customer service and assistance via our Web site. We also are pleased to offer you services that were not available to you in the past. We ve shared a few of your many new benefits in the enclosed. Check out the Feature Benefits page to learn more! In addition, the following will be available to you, either now or in the near future, as a Protection One customer: Access to customer service, 24 hours a day, seven days a week, every day of the year. Reach us at GET-HELP ( ) or chat with us live over the Web at (Look for the live chat link.) Local branch offices to serve you, with teams of security professionals to assist with service, support, billing and more! Our more than 800 vehicles on the road nationwide and a large-scale, dedicated service and installation operation. A national monitoring center, open around the clock, to monitor your alarm and serve as support to your local branch, so someone is always there for you. A unique disaster recovery center, providing important redundancy in your monitoring and a backup facility from which we would serve you in the case of a natural disaster or similar event at our primary center. The ability to pay your bills online, easily and securely! Enroll via the Web through our Customer Service center at I encourage you to visit our Web site often to learn more about us or to chat, sharing your comments or questions at your convenience. We d love to hear from you! On behalf of all of us at Protection One, we are thrilled to have you as a customer and to be your security provider. Again, we extend our sincerest welcome to you and your family. Sincerely, Richard Ginsburg President and CEO Protection One Alarm Monitoring Inc.

3 Feature Benefits High-quality service plus money-saving extras Save Money if You Move When you move, we ll install a new alarm system or upgrade an existing system at your new location and provide you with $150 credit toward the purchase or upgrade cost. All you need to do is stay current in your account, and you automatically qualify for this great benefit. We take care of everything to give you a seamless transition to your new home.** Expect Superior Service Protection One recently received a 97% service approval rating* from our security system customers. We continually strive to give our customers the care and attention they expect from a growing industry leader. Have Access to Customized Solutions Most home security companies sell basic "security packages" that include just that: the basics. For most homes, these packages do not provide adequate protection from burglary or break-ins. We understand that each homeowner has a unique lifestyle and specific needs. We can upgrade your security system to meet your changing home security needs, your budget, and your lifestyle. We specialize in peace of mind. SecureCell is a backup wireless system that uses a digital cellular network to transmit an alarm signal if your landline is disconnected or cut.** PrimeCell uses digital cellular network as primary way to transmit alarm signal. It's perfect for those whose primary home phone system is cellular or VoIP.** Carbon Monoxide Monitoring is as important as smoke alarms (Consumer Product Safety Commission). An alarm sounds when a harmful level of deadly gas is sensed, and Protection One dispatchers will send emergency personnel if necessary. Monitored Smoke/Fire detectors outperform any conventional smoke detector. When smoke is present, regardless of whether system is armed or not, our detectors signal our monitoring center and emergency personnel are dispatched no need to call 911. Water Monitoring sensors alert the homeowner to the presence of water. They help prevent extensive property damage and work well with sump pumps and water heaters. Wireless Panic pendant units give quick and easy wireless access to our dispatchers from anywhere in the home. They are ideal for older adults. SecureTouch allows your security system to deliver "realtime" status and activity messages. Get notification that your security system has been armed or disarmed by an authorized user, or that your alarm has been tripped.** OnlineAccess service allows you to access your account information through a standard Web browser. Simply log on to the secure site and view contact information, event history, mailing address, open/close schedules, site system details, and zones. Video Surveillance can help protect your home or business. With RemoteVideo, you can monitor your business from any PC by viewing live video from any of your cameras. Eventbased video confirmation sends video images before and after alarm activation directly to your . *Service ratings were taken from over 18,000 outbound calls by Protection One in **Certain limitations and restrictions apply to our SecureCell, PrimeCell, SecureMove and SecureTouch programs, contact the company for details.

4 PROTECTION ONE ALARM MONITORING, INC. LICENSE NUMBERS: AL 643, 533, 744, 1018; AZ ROC (K-67); AR E97-122; CA ACO-3717, ; CT ; DE , 97-54; FL EF ; GA LVA001233, LVA205045; ID SC21391; IL , , ; KY 161; LA BF323, D539; ME MC , MD , ; MA 1574C; MI , , ; MN TS00502; MS , ; MT 299FPC, 162; NV A, F189; NJ P01008; NM 58345; NY ; NC SP-LV, 1285-CSA; OH ; OK 621, 275; OR CCB116325, CLE; RI 9775; SC BAC5097, FAC3162, BAC5286; TN 641, 642, 697, 638; TX ACR-1637, B-08690, B-08702; UT ; VA ; WA PROTE0022K2, PROTEOAO33BP, UBI ; WV ; WY LV A 17.

5 Refer a Friend And receive a credit for two months of monitoring. Refer 6 friends who sign up for service and receive a whole year of monitoring at no additional charge.* There s no limit to the number of referrals you can make! Protection One truly values serving you. And to prove it, we re now making our quality protection even more valuable. The referrals we get from satisfied customers, like you, continue to be our most powerful form of advertising. Please consider referring others who you think would benefit from Protection One s service by completing and returning the referral form below to Protection One Telesales, 800 E. Waterman, Wichita, KS 67202, or by going to our Web site, Your Your Phone or Account No: How it Works For each referral you make that results in an installation, we'll show our appreciation by crediting your account with two months of monitoring*. There's no limit to the number of referrals you can make and the monitoring credits you can receive, so start spreading the word and start enjoying great savings today! *Your credit for referrals is contingent upon the referred customer signing a 3-year agreement and payment of the installation and first months monitoring fees. The credit applies only to monitoring fees and shall not exceed a total amount of $50.00 per referral. This offer maybe modified or discontinued at any time. THREE EASY WAYS to start enjoying great savings: Call or your local Protection One branch and report your referrals. Mail Tear off the section to the right with your referrals and mail to Protection One Telesales, 800 E. Waterman, Wichita, KS Visit Go to and click on Customer Service. In the Contact Us section you will find a link to our safe and secure referral form - Refer a friend to Protection One. PROTECTION ONE ALARM MONITORING, INC. LICENSE NUMBERS: AL 643, 533, 744, 1018; AZ ROC (K-67); AR E97-122; CA ACO-3717, ; CT ; DE , 97-54; FL EF ; GA LVA001233, LVA205045; ID SC21391; IL , , ; KY 161; LA BF323, D539; ME MC , MD , ; MA 1574C; MI , , ; MN TS00502; MS , ; MT 299FPC, 162; NV A, F189; NJ P01008; NM 58345; NY ; NC SP-LV, 1285-CSA; OH ; OK 621, 275; OR CCB116325, CLE; RI 9775; SC BAC5097, FAC3162, BAC5286; TN 641, 642, 697, 638; TX ACR-1637, B-08690, B-08702; UT ; VA ; WA PROTE0022K2, PROTEOAO33BP, UBI ; WV ; WY LV A 17.

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