Aetna Senior Supplemental Insurance 1 Home Office Directory Medicare Supplement

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1 1 Medicare Supplement New Business Make all checks payable to the appropriate Underwriting Phone: (800) option 3, 2 Fax: (877) (only for applications using EFT) Mail new apps paying by check to: P.O. Box Lexington, KY If sending by courier: Xerox Attention: 101 Yorkshire Blvd Lexington, KY Phone: (800) option 3, 4 Fax: (855) E-App ONLY Voice signature only (automated line): Phone: hours/day, 7 days/week Point-of-sale and voice signature w/telephone Interview: Phone: option 3, 3, 1 M - F, 8:00 AM - 8:00 PM CST Case Management Telephone Interview Policyholder Services Make check payable to the appropriate Reference policyholder name and policy number on all checks and correspondence Claims Fax: (855) Fax only documents that a case manager specifically requests Phone: (800) option 3, 3 (agents at point of sale) Phone: (855) (applicants) Phone: (800) option 3, 7 (agents) Phone: (800) option 1 (policyholders) (TTY/TDD: 711) Fax: (855) Mailing Address for RENEWAL PREMIUMS ONLY ACI CLI AHLIC c/o Bank of America For policies processed after 6/2010 Aetna Health and Life Lockbox Services c/o Bank of America Insurance Company P.O. Box Lockbox Services P.O. Box Atlanta, GA P.O. Box Atlanta, GA Atlanta, GA GLAIC/GLIC Medicare Supplement Premiums P.O. Box Atlanta, GA Phone: (800) option 3, 8 (agents) Phone: (800) option 1, 3 (policyholders) Fax: (855) All other policyholder correspondence P.O. Box 1188 Brentwood, TN (insert name of ) P.O. Box 5008 Brentwood, TN 37024

2 Final Expense New Business Make all checks payable to the appropriate underwriting company Underwriting/Case Management Telephone Interview (Jet Pre-Approval) M-F 7:00 AM-9:00 PM CST Sat: 9:00 AM-3:00 PM CST Policyholder Services Make check payable to the appropriate Reference policyholder name and policy number on all checks and correspondence Claims Phone: (877) option 2 Fax ALL applications (EFT and Direct Bill): (877) Mail check and Final Expense payment form (do not include the application) to: P.O. Box Lexington, KY If sending by courier: Xerox Attention: 101 Yorkshire Blvd Lexington, KY Phone: (877) option 2 Fax: (877) Fax only documents that a case manager specifically requests Phone: (877) option 1 (point of sale only) Phone: (800) option 3, 7 (agents) Phone: (800) option 1 (policyholders) (TTY/TDD: 711) Fax: (855) Mailing Address for RENEWAL PREMIUMS ONLY Bank of America Lockbox Services P.O. Box Atlanta, GA All other policyholder correspondence (address to appropriate ): P.O. Box 1188 Brentwood, TN Phone: (800) option 3, 8 (agents) Phone: (800) option 1, 3 (policyholders) Fax: (855) ACI/CLI Final Expense P.O. Box 8 Brentwood, TN 37024

3 CLI Complementary Products New Business Make all checks payable to the appropriate Underwriting Case Management Telephone Interview Policyholder Services Make check payable to the appropriate Reference policyholder name and policy number on all checks and correspondence Claims Phone: (800) option 3, 2 Fax (only applications using EFT): (877) Phone: (800) option 3, 4 Fax: (855) Mail check to: P.O. Box Lexington, KY If sending by courier: Xerox Attention: 101 Yorkshire Blvd Lexington, KY Fax: (855) When requested, fax outstanding documents needed for policy issue Phone: (800) option 3, 3 (point of sale only) Phone: (800) option 3, 7 (agents) Phone: (800) option 1 (policyholders) (TTY/TDD: 711) Fax: (855) Cancer Plus policies processed after 6/16/2013 Continental Life Insurance Company of Brentwood, Tennessee P.O. Box Atlanta, GA All other complementary policies processed after 10/27/13 Mailing address for RENEWAL PREMIUMS ONLY: Continental Life Insurance Company of Brentwood, Tennessee P.O. Box Atlanta, GA Send all other policyholder correspondence to: Continental Life Insurance Company of Brentwood, Tennessee P.O. Box 1188 Brentwood, TN Phone: (800) option 3, 8 (agents) Phone: (800) option 1, 3 (policyholders) Fax: (855) For all policies processed prior to these dates: Continental Life Insurance Company of Brentwood, Tennessee P.O. Box Baltimore, MD CLI Complementary Health Products P.O. Box 8 Brentwood, TN 37024

4 Agent Contracting* M-F 8:00 AM-5:00 PM CST Commissions M-F 8:00 AM-5:00 PM CST Agent Services () M-F 8:00 AM-4:30 PM CST Agent Website M-F 8:00 AM-5:00 PM CST Phone: (800) option 3, 5 Fax: (866) (new agent appointments) Fax: (855) (change requests/additional documentation) c/o Contracting 800 Crescent Centre Dr., Ste. 200 Franklin, TN Phone: (800) option 3, 6 Fax: (855) c/o Commissions 800 Crescent Centre Dr., Ste. 200 Franklin, TN Phone: (800) option 3, 1 Fax: (855) c/o Agent Services 800 Crescent Centre Dr., Ste. 200 Franklin, TN For technical assistance (including registering your username and password): Phone: (800) State appointments - Copy of existing commission schedule (post contracting) - LIMRA certifications - EFT requests for commissions - Address/ changes *all contracts except PDP Referral Program - Commission questions - Commission statements forms - Contracting documents - Commission schedules - supplies - Rates - Product training - Webinar reservations - Commission advancing requests - Order supplies - Book of business reports - Commission statements - News bulletins/rate adjustment notices - Agent tools Coventry Prescription Drug Plan (PDP) Referral Program Agent Services M-F 8:00 AM-4:30PM CST Phone: (800) option 3, 1 Information on how to participate: - A Coventry PDP Referral agreement is required - No AHIP/MAPD/PDP certification required Coventry Broker Services M-F 7:00 AM-5:00 PM CST PDP Referral Line For Consumers ONLY 8:00 AM-8:00 PM CST all time zones, 7 days/week Phone: (866) Phone: (855) Prescription Drug Plans questions - Compensation (referral fee payments) - Refer any eligible Medicare beneficiary interested in the Coventry PDP - PDP enrollment specialist will provide plan details, take PDP enrollment - Participating referring agent receives referral fee for qualifying PDP enrollments 1 All products underwritten by American Continental Insurance Company (ACI), Continental Life Insurance Company of Brentwood, Tennessee (CLI), and Medicare Supplement underwritten by Aetna Health and Life Insurance Company (AHLIC), all Aetna companies.

5 5 4 Senior Supplemental Insurance Management Team Tony Clark George Pelekanos Frank Bell Johnny Matos Greg Etchison WA ME CA OR NV ID UT MT WY CO ND SD NE KS MN IA MO WI IL MI OH IN KY TN WV NY PA MD VA NC VT NH MA CT NJ DE RI AZ NM OK AR MS AL GA SC TX LA AK FL HI Manager Manager Michael Lavin Vanessa Parker CGFLP Aetna Inc

6 5 AZ, CO, IA, ID, KS, MT, NE, NM, OR, UT, WY Tony Clark William Davis AR, MI, MN, MO, ND, OK, SD, WI George Pelekanos Linda Williams KY, LA, MS, TN, TX Frank Bell Leah Morgan AL, CA, GA, FL, NC, NV, SC, VA Johnny Matos Georgia Fletcher DE, IL, IN, MD, ME, NH, NJ, OH, PA, RI, VT, WV Greg Etchison Rose Faulkner Manager Michael Lavin Manager Vanessa Parker Agent Services Team option 3,1 Aetna Health and Life Insurance Company American Continental Insurance Company Continental Life Insurance Company of Brentwood, Tennessee option 3,1 Aetna Life Insurance Company

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