Result-driven Analytical Emphatic Clever Dependable Determined Straightforward Steady Relationship-oriented

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1 Curriculum Vitae Persoonlijke gegevens Name Martin Poulussen (1967) Place of residence Amsterdam Mobile number adres martin@mpsn-interim.nl Profile and core qualities Vigorous interim manager with vast experience in organizational change management. Has a quick grasp of the strength and weaknesses of any organization. Knows how to motivate stake holders and guides them through the change process. Acts decisively and is people oriented. Feels at home in dynamic environments where automation is of major importance. Retains focus on the organization's objectives while ensuring continuity of day to day processes. Result-driven Analytical Emphatic Clever Dependable Determined Straightforward Steady Relationship-oriented

2 Experience (Interim management engagements) Organization, Role and Objective Woonservice Kennemerland, Haarlem (Social housing corporation) Interim CEO: Responsible for organizational transformation. Outsourcing of operations and personnel. Contract definition and negotiation lead with social housing services, municipalities and sourcing services provider. Planning and implementation of the transition and transformation program encompassed: Drafting new social plan for employees and leading negotiations with the unions. Structuring new organization including all new job descriptions and classifications. Coaching staff for their new roles in the new organization. The move to a new location and implement new management structure. Major challenges were: Initially getting all involved parties aligned for the transition and then subsequently keeping them aligned throughout the transformation process. Ensuring continuity of day to day work while implementing the transition and transformation Housing services De goede woning, Zoetermeer Trainee to the supervisory board: a training on the job program for incoming Administrators of the supervisory board for the housing corporation De goede woning Woonservice Kennemerland, Haarlem (Social housing corporation) Interim CEO: Responsible for operations and develop strategic business scenarios for the supervisory board. We developed the outsourcing of services scenario in close collaboration with the stakeholders (housing corporations and municipalities). The preferred business strategy was to transform Woonservice from a housing serviceprovider into an orchestrator of the services delivered by the various stakeholders. I developed the organizational transformation plan for the chosen strategy and implemented the plan subsequently Aebi Schmidt Nederland/België, Holten (Manufacturer of specialized vehicles) Transformation manager: Developed an improvement plan for the Dutch and Belgian organization and implementing the plan. The focus was on improved professionalism in areas such as procurement, operational efficiency, collaboration and IT services.

3 ABVAKABO/FNV, Zoetermeer (Dutch Trade Union Council) Project manager for the implementation of a training program for the Academic Hospitals. Responsible: initially for the feasibility study and the development of a business model for the training centers and subsequently set up training program and selected staff and locations. Finally implemented IT services and the self-help & payment portal today Panarama, Amsterdam (Training Coaching Consultancy) Associate Trainer/Coach: Responsible for several clients, including Arriva Netherlands (public transport), Enexis (utilities), Ymere (social housing), Amsterdam municipality. All engagements have a focus on organizational transformation. My role is coaching and training of staff with the objective of developing management skills, team building and improve communication and collaboration for sales ABN AMRO Hypotheek Groep, Amersfoort Transformation manager 'Special Mortgages': implementation of organizational changes based on operational excellence. Centralization from three departments Amsterdam, Apeldoorn and Groningen into one in Amersfoort. Ensuring regulatory compliancy by implementing administrative checks and balances within the commercial organization. Developed migration plan and implemented transition to new IT system with all the associated organizational change TMG (Telegraaf Media Groep)/DistriQ, Amsterdam (Media & newspaper conglomerate) Manager disentanglement: Responsible for extracting DistriQ door-to-door distribution activities from the conglomerate. Maintaining the newly created organizational structure and related IT processes. Directing distribution operations for the Northern Netherlands GVB (Gemeentelijk Vervoerbedrijf), Amsterdam (Public transport) Operational manager: Responsible for continuity of operations of all bus lines (125 drivers and lines). This in a period of great change with the introduction of a new grid system and changes to operational procedures for the assistant line managers ACHMEA Hypotheek Bank, Den Bosch Change manager/business analyst for legal & regulatory compliancy: Implementation of a cultural transformation from a policy oriented to a service oriented organization for internal commercial customers. Meanwhile clearly and unambiguously defining the legal regulation, which the company has to adhere to.

4 ACHMEA Hypotheek Bank, Den Bosch Transformation managermid-office: Reorganize into a service center with focus on the sales. Leading the self-management teams and create an atmosphere of tranquility after a period of radical change. Improve the atmosphere of collaboration with other departments (front office, back office and legal & regulatory compliance). Improve management skills of team leads ACHMEA Hypotheek Bank, Den Bosch Turnaround manager: Help proposal and acceptance collaborate optimally. Coaching and mentoring staff and help create a positive work environment Gemeente Heiloo (Town sized municipality) Operational manager support services: Responsible for IT, finance, facility management, communications, legal & public order and safety. Implemented "Document Management System (DMS)" Gemeente Heiloo (Town sized municipality) Turnaround manager: Responsible for transforming public works department into a project-based engineering service. Improve communication with Mayor and Aldermen and improve process recruitment and selection Gemeente Amsterdam, Stadsdeel Noord (Borough of the city) Department of public works and Sport Consultant: responsible for the implementation of the service desk UWV/GUO, Gouda (Benefits & employments Quango) Program Manager: Responsible for euro conversion and readiness of organization. Ensuring all IT systems and administrative processes euro proof by 1 January Project executed under severe time pressure caused by scope creep, first objective is to regain control and align with customer. Due to probability of not meeting hard deadline ( introduction of euro) and great public impact of project failure, there is increased political attention up to the secretary of finance for timely implementation.

5 Leaseconcept, Hoofddorp (Financial services, car lease) Change Manager Operations: Implement new IT system within Operations. Develop and introduce new organizational model PricewaterhouseCoopers, Utrecht/Amsterdam (Consultancy) Project manager: Implementation of ITIL-processes and service level management (SLM) for IT services. Experience (Pre-consultancy) Organization, Role and Objective Budget Rent a Car, Hoofddorp Commercial manager: Managing a sales team of 10 sales managers and 45 rental agencies in the south the Netherlands. Acquiring and managing large accounts Auto Lease Holland, Gouda (Financial services, car lease) Manager Operations: reorganiseren van de afdeling Reparatie & Onderhoud (R&O)/ Verhuur. Cultuurverandering doorvoeren. Herinrichten van de afdelingsproces-sen, invoeren van nieuwe ICT-systemen: introduceren elektronisch aanvraagsysteem met dealers, invoeren van kennissysteem voor automatische afhandeling van aanvragen en invoeren elektronische communicatie met Budget Rent a Car Auto Lease Holland, Gouda (Financial services, car lease) Sales National service NCO armored corps Education University of Twente, MSc Business Organization BA Automotive mechanical engineering

6 A-levels Grammar school Applied business courses Supervisiory Board Training VTW Association of Social Housing Corporations 2006 Structogram Trainer, ITGA Decision Influencing & Consultancy Skills, Bureau Zuidema Financial Management, Executive School University Groningen Krauthammer International, Transformation management 1996 Project management, PricewaterhouseCoopers Krauthammer International, Negotiation & Purchasing Languages Dutch English German French Mother tongue Fluent Proficient Moderate Social activities Chair owners association