The ultimate in TV entertainment

Transcription

1 User Guide

2 The ultimate in TV entertainment enjoy it with us! This User Guide has been put together to help you get to know and enjoy everything that Cytavision has to offer. Υou will find everything you need to know to make the best use of the service, as well as detailed information on Cytavision s constantly upgraded content.

3 Contents 1 Εquipment 1.1 Remote control Set-Top Box (STB) 6 2 User Pin Codes 8 3 Operation 9 4 The Navigation Areas of Cytavision Channels Movies Settings My Account Information 37 5 Remote Control Key Mappings 38 6 Trouble Shooting 40 7 Contact Us 42 c o n t e n t s 1

4 Channel line-up Category Channel Number Cypriot/Greek (3-29) Children (30-39) Movies (40-49) Preview CYBC 1 CYBC 2 MEGA ΑΝΤ1 SIGMA Plus TV TV Extra Capital TV MTV NRG ERT World Vouli Ellinon 4Ε BBC Entertainment TV5 Monde RTR Planeta Baby TV Boomerang Cartoon Network KidsCo Disney Channel Novacinema1 Novacinema2 Novacinema3 Novacinema4 FOX TCM Universal Channel c h a n n e l l i n e - u p

5 Category Channel Number News (50-69) Documentaries (70-89) Fashion & Entertainment (90-99) Music ( ) Sports ( ) CNN BBC World Euronews Bloomberg France24 Al Jazeera POCC 24 NHK World TV Discovery Channel Discovery Science Discovery World ID (Investigation Discovery) Animal Planet National Geographic National Geographic Wild Extreme Sports Nautica Channel Zone Reality Discovery TLC Food Network Fashion TV Ε! Entertainment Style Network Trace Sports Trace Urban Trace Tropical Mad Cy Music TV Cytavision Sports c h a n n e l l i n e - u p 3

6 Category Channel Number Premium Channels( ) Pay per View Premium Adult Channels ( ) CYtavision Sports2 / MU TV Cytavision Sports3 / Chelsea TV Cytavision Sports4 / Real Madrid TV Cytavision Sports5 LTV Sports HD LTV Premier HD Eurosport Eurosport2 ESPN America Novasports1 Novasports2 Novasports3 Novasports4 Novasports6 Novasports7 Cy Sports LTV LTV1 LTV2 LTV3 LTV Sports1 LTV Sports2 Hustler Blue (free) Daring TV Dorcel TV Hustler TV c h a n n e l l i n e - u p

7 1 Equipment You can navigate the Main Menu and carry out various functions with the remote control that comes with the Set-Top Box (STB). There are two different types of remote controls according the Set-Top Box you have at your premises. 1.1 Remote Control TV Control Activation/Stand by Games on Demand TV Guide STB & Cytavision Control Video on Demand Main Menu Display Navigation keys Volume Control Channel Up/Down Arrow keys Video on Demand and Time Shifted TV Control keys Coloured keys TV signal source e q u i p m e n t 5

8 1.2 Set-Top Box (STB) Cytavision operates with two different types of Set-Top Boxes. Pirelli Set-Top Box ADB Set-Top Box 6 e q u i p m e n t

9 Programming the Remote Control to control the Set-Top Box (STB) and the TV set Once Cytavision has been installed at your premises, the Remote Control is automatically programmed to control the STB and Cytavision. To control the TV set, the Remote Control needs to be programmed accordingly. For details of how to programme the Remote Control to control your TV set, please see the electronic User Guide on the Cytavision website at or via the Portal in the Info area, having first checked the particular model of your TV set. STB and TV keys Once the Remote Control has been programmed to control both the Set-Top Box and the TV set, the STB and TV keys are used to activate the Set-Top Box and the TV set respectively. STB key Before proceeding with anything concerning the functions of the STB and the Cytavision service, you must first press the STB key so as to activate the Remote Control to control the STB. TV key Before proceeding with anything concerning the functions of the TV set, you must first press the TV key. Coloured keys Red Green Yellow Each of the coloured keys has a special function depending on the particular screen. It may be marked Info, Buy, Info & buy and Watch. It is always marked Options and brings up a cyclical menu with the various options depending on the screen. To exit Options, press, or the again. Usually used as a shortcut to another application, such as the Mini Menu or My Purchases. Blue It is always marked e-magazine or Promo. e q u i p m e n t 7

10 2 User Pin Codes During installation of the service, you will be given two Personal Identification Numbers (PIN) which you may change later as you wish: 1. Parental PIN, which is used to set the age rating control for viewing 2. Purchase PIN, which is used when renting movies, premium channels, games, etc. If you forget your PIN, you can call the Cyta Faults Reporting Centre on to obtain new numbers. 8 u s e r p i n c o d e s

11 3 Operation Attention: For all the following commands to work, you must ensure that you have first pressed the to activate the Remote Control to control the Cytavision Set-Top Box. How to activate/deactivate the STB - For Cytavision to function properly you must activate the Set-Top Box by pressing at the top of the Remote Control - The Cytavision logo will appear on screen and the loading process will begin - Once the Set-Top Box is activated, the first Cytavision channel will appear on screen. The same key is used to deactivate the Set-Top Box. Once the Set-Top Box is activated and the first Cytavision channel appears on screen, you are automatically in the Channels area. At this point you can use all the commands for this area. If you wish to switch off Cytavision, it is not necessary to deactivate the Set-Top Box. Just switch off your TV. How to enter the Main Menu The main menu contains the navigation areas of Cytavision. You may select the one you need depending on which service you wish to use. - Press the key on the Remote Control. - The navigation areas will appear, containing all Cytavision s services. o p e r a t i o n 9

12 4The navigation areas of Cytavision 1. Channels 2. Movies 3. My Account 4. Info 5. Settings 6. Games (coming soon) How to select one of the Navigation Areas - Press the key on the Remote Control to bring up the Cytavision menu - Use the keys to select the navigation area of your choice - Use the keys to select the section of the chosen navigation area - Press to enter the selected section. 10 t h e n a v i g a t i o n a r e a s o f c y t a v i s i o n

13 4.1 Channels All the commands related to the Channels area require that you are already in this area. The Channels area contains the following sections: Watch All the available channels. TV Guide The detailed programme guide for each channel for a 24-hour period. It also features the Short Electronic Programme Guide (SEPG) for each channel, with the title and time of the specific programme to which you are tuned at any moment, as well as the following programme. Subscribe now All the additional channels and services that you can purchase. Pay per View Programmes that you can watch for an additional charge if you are a Value Pack or Value Pack Plus subscriber. My Channels Lists of channels that you can select by adjusting the relevant settings. The system can be set up to show various lists with selected channels in each one. Cytavision also offers the Time Shifted TV service which lets you watch your favourite programmes on all Cypriot TV channels and on Cytavision Sports1 up to three days after their first screening. c h a n n e l s 11

14 How to see all the available channels and tune in to the one you want - Enter the Channels area - Select TV Guide and use the keys to see all the available channels and the corresponding programme guide - Press to tune in to the channel of your choice. How to see the TV programme of each channel in brief If you are already tuned in to a particular channel: - Press so that the Short Electronic Programme Guide (SEPG) appears at the bottom of your screen. 12 c h a n n e l s

15 - Use the arrow keys to see the current programme on the other channels from the SEPG without changing channels - Use the key to see the following programme on the channel of your choice or the key to see the previous programme on the particular channel. How to view a brief summary of a programme - Press the key marked Info - Press the key to go back. How to see the TV programme of each channel for the whole 24-hour period - While watching any channel, press on the Remote Control or - Whilst watching any channel press to see the Short Electronic Programme Guide (SEPG). Press the key marked Mini Menu and then select TV Guide and press. or - While watching any channel, press on the Remote Control. Once you are in the Channels area, select TV Guide and press. c h a n n e l s 13

16 How to change channels When you are tuned in to any channel: - Press the keys to proceed to the next or previous channel respectively or - Use the keys to see the current programme on the SEPG for each channel separately and then press to tune in to the channel you wish to watch. How to change the language of the channel you are watching - While watching any channel, press to bring up the SEPG at the bottom of your screen and then press the key marked Options - If the particular channel supports dual audio, the option Audio will appear - Select Audio and press to bring up the options for Greek (ELL) or English (ENG) - Having selected the language, press to register your selection. How to buy additional channels - In the Channels area, use the keys to select Subscribe Now and then press - Use the key to enter the Channels sub-category and then the keys to select the channel for which you wish to see the relevant details. Press or the key marked Info & Buy - Then press the key marked Buy and enter your Purchase PIN to confirm your purchase. 14 c h a n n e l s

17 How to create lists of favourite channels - In the Channels area, use the keys to select My Channels and then press - Select a list of channels and press the key marked Edit - Use the keys to select a channel and then press to add it to the list - At this stage you may select Cancel by pressing the key to cancel your selection - You can store the channel by pressing the key marked Save - Use the keys to select Accept or Cancel to store the channel or not - Press - You can change the order in which the channels appear or delete any of them by pressing the key to enter the list. Follow the instructions that appear on screen in order to process your list - Press the key marked Rename to rename your selected list - To activate or deactivate a list, use the keys to select it and then press - Then press the key and confirm the activation or deactivation of a list by selecting Accept or Cancel if you wish to activate or deactivate the list respectively. c h a n n e l s 15

18 Additional Pioneering Services Cytavision features a number of pioneering services that enable you to watch the programme you want whenever it is convenient for you - completely free! Time Shifted TV If you miss your favourite programme on any of the Cypriot TV channels screened by Cytavision or on Cytavision Sports1, don t worry. With Time Shifted TV you can watch any programme you like up to three days after it was originally broadcast. How to watch a programme that has already been shown There are three alternative ways: First Option - While watching any of the available Cypriot channels, press on the Remote Control and the TV Guide will appear on screen NOTE that, for these channels there is a blue arrow in the information window. This means that programmes on that specific channel have already been recorded by the system for you. - Use the keys until you find the title of the programme you wish to watch - The days when the Time Shifted programmes were first broadcast appear in the top left corner of your TV screen while the times are shown under the programme title - Once you have selected a programme, press or the key marked Options and then select Watch to start the specific programme. Otherwise, choose Select Day in order to watch the programme up to three days after it was originally broadcast. 16 c h a n n e l s

19 - If you wish to stop the programme and return to the current programme on the channel, press on the Remote Control. c h a n n e l s 17

20 Second Option - Select on the Remote Control, then Channels and then select TV Guide - Follow the instructions as described in the first option. Third Option - While watching any Cypriot channel or Cytavision Sports1, press the key on the Remote Control to bring up the TV Guide - Follow the instructions as described in the first option. For every Time Shifted Programme you choose to watch, you can use the main video/dvd controls, i.e. Stop, Pause, Rewind (RR) and Fast Forward (FF), on your Remote Control. 18 c h a n n e l s

21 How to watch a programme from the beginning when it is already being broadcast - While watching any available Cypriot channel or Cytavision Sports1, press the key marked Options on the Remote Control to bring up the options Start Over and Teletext - Select Start Over and press to start the programme you wish to watch from the beginning. If you are unable to watch the programme you have selected, this is most likely due to one of the following reasons: The programme is not the one that you have selected The TV Guide contains details of the programmes as sent to Cytavision by the TV channels. Occasionally, this information does not correspond to the programme being shown either because of a last-minute change or delays due to overrunning live broadcasts. You have selected a programme but it is not being screened The reason that you cannot watch the programme that you have selected is most likely due to changes to the TV schedule as explained above. If you see commercials, however, this probably means that the channel has delayed the start of the programme. In this case, press the key on the Remote Control until the desired programme starts. Then press. The programme you are watching is interrupted before the end This is due to a delay in the original broadcast of the programme, resulting in part of the programme being recorded at the start of the next one. Cytavision lets you choose to continue with the next programme if you wish. c h a n n e l s 19

22 Pay per View Pay per View enables Value Pack and Value Pack Plus customers to watch live programmes being shown by channels that are not included in their packages, with an additional charge. At present, the service is available for live sporting events shown on Cytavision Sports1 and it will gradually be expanded to cover programmes from the remaining four Cytavision Sports channels and other channels. You can use the Pay per View service in the following ways: 1. Select channel no. 400 on your Remote Control Once you have found the channel, press and then use the key to see what is available for viewing. Then follow the Pay per View Instructions as described below. 2. Navigate the Channels area Select Pay per View to see what is available for viewing. Then follow the Pay per View Instructions as described below. 3. Navigate the TV Guide area Use the keys to find the channel. Then use the key to see what is available for viewing. Select the programme you wish to watch, press then follow the Pay per View Instructions as described below. Pay per View Instructions: Access the service in one of the ways described above and then: - Use the keys to select the event you are interested in - Press the key marked Info & Buy and information about the event will appear on screen - Press the key marked Buy 20 c h a n n e l s

23 - Select how you wish to purchase the event by selecting Rent or Buy Voucher - Press - Enter your Purchase PIN c h a n n e l s 21

24 When a programme is available on a Pay per View basis: - If you choose a programme, the channel will continue to function, screening the live programme - If you do not pay for the programme, the channel will close during the broadcast and show the title Pay per View. Press to watch the programme - You may purchase a live programme via Pay per View from four hours before broadcast and during the actual broadcast - If you own a second Set-Τop Box, you can purchase a programme from one of the two Set-Top Boxes without having to repeat the process for the second one. However, in order to watch the programme using the Set-Top Box that was not used for payment, you need to restart it by switching off the power supply and then switching it back on. 22 c h a n n e l s

25 4.2 Movies All the commands related to the Movies area require that you are already in this area. How to see which movies are available for rent You can obtain information about movies that are suitable for the particular user according to the rights and restrictions set for his/her age group. - Enter the Main Menu and use the keys to select the Movies area or press from your remote control - In this area you can see new releases or search the various movie categories. Use the keys to select the category you wish to search or select All to see all the available titles. m o v i e s 23

26 Where to find additional information about a movie (e.g. synopsis, cast, trailer, etc.) - Follow the instructions on How to see which movies are available for rent - Use the keys to select the movie you are interested in - Press or the key marked Info & Buy to bring up all the information about the movie. How to watch a movie trailer Having followed the above steps: - Use the key marked Options and then select Trailer - The movie trailer will appear in full screen - While watching the trailer or if you wish to stop it before the end, press to return to the previous screen. How to rent a movie - Follow the instructions on How to see which movies are available for rent - Use the keys to select the movie you are interested in - Press or the key marked Info & Buy to bring up all the information about the movie - Press the key marked Buy - Select the payment method. You can choose Rent or Buy Voucher - Press - Enter your Purchase PIN. You can now choose to either watch the movie immediately, or watch it later. You may watch the movie as many times as you like during the following 24 hour period. 24 m o v i e s

27 With every movie you rent you can use the main video/dvd controls, i.e. Stop, Pause, Rewind (RR) and Fast Forward (FF), on your Remote Control. How to see a list of movies that you have rented - In the Movies area use the arrow keys to select Rented and then press - A list of the movies that you have rented will appear on screen. How to watch a movie that you have already rented In order to watch a movie, you first need to rent it by following the instructions on How to rent a movie. m o v i e s 25

28 - Follow the steps described in the instructions on How to see a list of movies that you have rented - Use the keys to select the movie you wish to watch - Press the key marked Options. In the window that opens you can start the movie from the beginning by pressing Play, resume it from the point you stopped it by pressing Resume or watch the movie trailer. Make your own movie wish list In the Movies area you can create your own wish list so as to find movies that interest you when you are ready to rent them. You can add or remove movies to/from the list at any time. When you add movies, an archive entitled My Movies is automatically created. You can enter it easily and quickly to find your chosen movies. How to add or remove movies to/from My movies - In the Movies area, use the keys to select the movie you are interested in. - Press the key marked Options. In the window that opens, select Add or Delete, as you wish. 26 m o v i e s

29 4.3 Settings All the commands related to the Settings area require that you are already in this area. Scan Digital TV How to find digital TV channels In addition to the channels that are broadcast via the Cytavision platform, you can also access other free-to-air digital channels by using the command Scan digital TV (channels ). - In the Settings area use the keys to select Scan digital TV and then press - Press again to start the digital TV scanning process - You can interrupt the process by pressing the key marked Stop - Use the keys to select Accept or Cancel and press. s e t t i n g s 27

30 Parental PIN How to change the Parental PIN - In the Settings area use the keys to select Parental PIN and then press - Enter the old PIN and then the new one in the relevant fields. Channel Blocking How to block a channel - Use the keys in the Settings area to select Channel Blocking - Enter the Parental PIN to go to a list of all channels - Use the keys and press to select the channels you wish to block - If you want to cancel your selection, you can select Cancel by pressing the key - You can store the channel by pressing the key marked Confirm - Use the keys to select Accept or Cancel if you wish to block a channel or not respectively and press. 28 s e t t i n g s

31 Age Rating Control How to change the age rating Age rating control enables you to allow access to various types of content based on the age of the user so that he/she may not access unsuitable content. - In the Settings area use the keys to select Age Rating Control and press - Enter the Parental PIN - Use the keys and press to select the age rating you desire - At this point you can select Cancel by pressing the key to cancel your selection - You can store the age rating by pressing the key marked Save and then use the keys to select Accept or Cancel if you wish to store the age rating or not respectively and press. The available age ratings are: 12 - Over Over Over 18 NB No blocking If, for example, you have selected the Over 15 category, access will only be permitted to content suitable for those under 15 years old. Language How to change the language of the main menu and the various options - Use the keys in the Settings area to select Language and press - Use the keys to select the language you wish to set and press - At this point you may select Cancel by pressing the key to cancel your selection - You can then store the language by pressing the key marked Save. s e t t i n g s 29

32 Video & Audio How to change video and audio settings - Use the keys in the Settings area to select Video & Audio. Then press - Use the keys to select the settings you wish to store - At this point you may select Cancel by pressing the key to cancel your selection - Then you can store the video and audio settings by pressing the key marked Accept - Use the keys to select Accept or Cancel if you wish to store the new settings or not respectively - Press. 30 s e t t i n g s

33 Purchase PIN How to change the Purchase PΙΝ - Use the keys to select Purchase PΙΝ and press - Enter the old PIN and then the new one in the relevant fields. s e t t i n g s 31

34 Messages How to change your Message settings The Cytavision platform supports the receiving of on screen messages/ information concerning the service. In this area you may select how such messages are shown or hidden. - Use the keys to select Messages - Press - Use the keys to select the desired setting - At this point you may select Cancel by pressing the key to cancel your selection - You can store your new message settings by pressing the key marked Confirm, then using the keys select Accept or Cancel if you wish to store the settings or not, then press. The Hide option stops messages from appearing on screen. By choosing the Minimize option, you arrange the settings so that when you have a message, an envelope icon appears beneath the title of the programme that you are watching. The Normal option lets you see all your messages in a large window while you are watching any channel. 32 s e t t i n g s

35 4.4 My Account All the commands related to My Account area require that you are already in this area. Μy messages - Use the keys to select My Messages - Press - At this point any messages from the service will appear on screen. Μy reminders - Use the keys to select My Reminders - Press - At this point the reminders that you have stored in the TV Guide area will appear on screen. How to store a reminder about a programme you wish to watch - Go to the TV Guide and use the keys to select the programme you wish to store a reminder about - Press the key marked Options and then select Reminder - Press to store the reminder and then select Accept - You can delete the reminder by pressing the key marked Options and then by selecting Delete reminder - To exit the Options function, press the key marked Options again. m y a c c o u n t 33

36 How to see your stored reminders and delete them - Use the keys to select My Reminders and press - A list of your stored reminders will appear on screen - You can see details of the programme you have selected, such as a synopsis, details of the cast and how much time remains before it starts, by pressing the key marked Info - You may delete your reminders by pressing the key marked Options - Select Delete and press twice - Then select Yes. 34 m y a c c o u n t

37 My purchases The Cytavision platform lets you purchase movies, channels and channel packages. Soon you will also be able to buy vouchers. How to see your purchases - Use the keys to select My Purchases and press - Navigate the area using the keys to see your purchases - Press to select a package and see all the relevant information before purchasing. How to buy additional content - In this area you can also buy additional content by pressing the key marked Buy - Use the keys to see all your options and press to select a particular package - Press the key marked Buy and enter your Purchase PIN - Press the Last Channel and then press to return to the purchasing page. m y a c c o u n t 35

38 Vouchers (Coming soon) The Cytavision platform enables you to purchase vouchers with which to rent movies, buy channels or other content. How to see the vouchers that you have purchased - In the My Account area, use the keys to see all the vouchers that you have purchased. Select one and press - Press the key marked Info to see all the information about the specific voucher including its expiry date. How to purchase additional vouchers - In the area where you see your purchased vouchers, press the key marked Buy - All available vouchers will appear in the window that opens on screen - Press the key marked Buy and enter your Purchase PIN to proceed with the purchase of the voucher. 36 m y a c c o u n t

39 4.5 Information All the commands related to the Information area require that you are already in this area. e-magazine In the e-magazine area you will find information about new movies to rent, about live sports broadcasts and Cytavision news. - Use the keys in the Information area, select e-magazine and press. User Instructions In this area you can watch a video showing you everything that Cytavision has to offer, as well as detailed user instructions. - Use the keys to select User Guide and press. Portal The Portal offers a complete information guide containing, among other things, information on travel, cultural events, sports news, useful telephone numbers, financial news, etc. - Use the keys in the Information area to select Portal and press. i n f o r m a t i o n 37

40 5Key Mappings of the remote control for Pirelli and ADB Set-Top Boxes Function Description Pirelli ADB Activation/Restart Set-Top Box (STB) and Cytavision control TV control Main Menu Activates, restarts and deactivates the Set-Top Box Activates the remote control for the STB and Cytavision Activates the remote control for the TV Brings up the Main Menu TV Guide Video on Demand (VoD) Arrow Keys (Up/Down, Left/Right) Coloured Buttons (red, green, yellow, blue) Brings up the Electronic Programme Guide (EPG) Brings up a list of all available movies on Video on Demand Takes you to the various navigation areas Activates preset functions depending on the navigation area OK Activates your choice 38 r e m o t e c o n t r o l k e y m a p p i n g s

41 Function Description Pirelli ADB Back Change channel Help Teletext Keyboard Play Stop Takes you back to the previous point in the menu Deletes characters in specific areas Switches between last two channels watched Immediate removal of the card with coloured buttons Changes to the next or previous channel Brings up instructions depending on where you are in the menu Brings up the teletext service of the channel to which you are tuned at that moment Searches for movies by typing the title, etc. Starts a movie from Video on Demand Stops a movie from Video on Demand Pause Fast Forward Pauses a movie from Video on Demand Fast forwards a movie Rewind Rewinds a movie r e m o t e c o n t r o l k e y m a p p i n g s 39

42 6 Trouble How to restart Cytavision shooting - Make sure that the telephone cable is connected to the modem via a filter. - Make sure that the Ethernet cable connects the Set Top Box (STB) to the modem. - Switch off the modem by pressing the ON/OFF button on the back of the modem. - Switch the modem back on by pressing the ON/OFF button. The indicator light marked ADSL SYNC or BROADBAND will start to flash on and off. - Wait until the indicator light remains stable. This means that the modem is synchronised. - Switch off the power to the STB for 10 seconds and then switch it back on to begin the restart process. - After a few seconds circles will appear on screen and Cytavision will start properly. There is no sound - Check that the SCART cable connecting the STB and the television is properly in place. Also check that the SCART connector pins are not bent out of shape. The picture colour is not good or it is black and white - Check that the SCART cable connecting the STB and the television is properly in place. Also check that the SCART connector pins are not bent out of shape. After the STB has been restarted, the television does not show any channels or load the main menu - Follow the instructions on How to restart Cytavision as described above. 40 t r o u b l e s h o o t i n g

43 The picture has frozen and no command works - Follow the instructions on How to restart Cytavision as described above. The picture freezes and only returns when I change channel - Call the Cyta Faults Reporting Centre on and report the problem. When I choose a channel, I get a black screen instead - Check whether this occurs only on certain channels and not all. In this case, call the Cyta Faults Reporting Centre on and report the problem. When I enter my Parental PIN or Purchase PIN I receive a message saying that it is incorrect - Call the Cyta Faults Reporting Centre on and report the problem. t r o u b l e s h o o t i n g 41

44 7 Contact us For more information or clarifications, go to the Cytavision website at visit any Cytashop or contact the Cyta Call Centre on 132. For faults or technical problems, call the Cyta Faults Reporting Centre on Please address any comments by to 42 c o n t a c t u s

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48 September 2012/stm-oph-adv/34121