Welcome to life in the fast lane!

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Welcome to life in the fast lane!"

Transcription

1 Welcome to life in the fast lane! TV Internet We re excited to have you in the Mstar family. As your local provider, we think you ll love being part of the nation s leading fiberoptic network and keep falling in love with our service all over again as we continue to develop and offer you more and more. Use the information here to get the most from your Mstar services. If you have questions or need assistance with your service at any time, please call Customer Care toll free at We are available 24 hours a day, every day of the year to serve you. Phone Mstar provides the fastest Internet connection available, the industry s clearest TV signal and most feature-rich phone package in Utah. Call the Mstar Sales Department at the number above to upgrade your services (prices listed on the following page). The Welcome and enjoy! Leader In Fiber- Optic Services Life in the fast lane!

2 Upgrade Pricing Alpine Village Condominiums Currently Tenants get Analog TV and a shared 10 Mbps Internet connection. Upgrades Services may be upgraded at the following prices:... Digital Premier TV: $49.95/mo Mbps Internet and Digital Select TV: $49.95/mo Mbps Internet and Digital Premier TV: $69.95/mo.... Phone line: $29.95/mo. (unlimited local and long distance) Mbps Internet: $39.95/mo.... Upgrade requests subject to $150 activation fee ($100 for telephone only)

3 Hardware This is what brings Mstar into your home Depending on your service, you may have all of these pieces or only a few. Use this page for reference should you need to identify a piece of equipment. NOTE: Images are not to scale. A AP (Access Portal) Type 1 a AP (Access Portal) Type 2 B External Telephone Adapter C APC (backup battery) D STB (Set Top Box) & connections E DVR (Digital Video Recorder) & connections F Amino remote G CAT 5 wiring H Coax I Fiber J Phone wires A a B C D Note: This photo shows a black sleeve on the back of the STB unit. Not all STBs will have this. E F G H I J

4 Digital TV** Remote Control The Amino remote control is designed to complement your Amino STB. The remote is universal capable of controlling your basic TV functions as well as your Amino set-top box. The remote control operates in one of two modes, either STB mode or TV mode. The mode is selected by pressing the TV or STB mode-select button at the top of the remote. When pressed, the TV or STB mode select buttons illuminate for 1 second to indicate that the mode has been set. When any function button on the remote is pressed, the TV or STB button will light to indicate that a command is being transmitted in that mode. If a button has no valid function in that mode, neither the TV nor STB mode buttons will light. In the TV Mode When in the TV mode, the remote buttons control the following TV functions: Power Button Toggles the TV power. 1 TV Control Button Press this button to access the remote controls for the TV. Number Buttons Direct channel number entry allows direct entry of TV channel numbers. * Last Channel Toggles the TV between the last displayed TV channel and the current TV channel. * 3 Mute Button TV mute or un-mute. AV Button Cycles through the available AV inputs. 2 Channel Up or Down Allows you to change the TV channels up or down. * Volume Up or Down Allow you to adjust the TV volume up or down. Menu Button Displays the TV menu. 4 Info Tools Guide Exit Navigation & OK Allows you to navigate the TV menu. Press the OK button to make a selection. Notes 1 All TVs will power off with this button. Some TVs will switch on when the power button is next pressed and other TVs will only power on when Note * Changing your channel to anything but channel 3 will cause the signal from the STB to be lost. **Digital TV is an upgrade option. a channel button or channel +/- is pressed. 2 Some TVs will cycle through available AV inputs using the Channel +/- button. Other TVs only use the AV button to access the AV inputs. 3 Not all TVs support this function. 4 Some TVs use the menu, navigation and OK buttons to access settings that are not commonly changed (Closed-caption display, for example). Not all TVs support this function.

5 In the STB Mode When in the STB mode, the remote buttons control the following TV functions: Power Button Toggles the STB power. Number Buttons Allows direct entry of STB channel numbers. 1 STB Control Button Press this button to access the remote controls for the STB. Last Channel Toggles the STB between the last displayed STB channel and the current STB channel. Mute Button TV mute or un-mute. 2 AV Button Cycles through the available AV inputs. 2 Volume Up or Down Allow you to adjust the TV volume up or down. 2 Channel Up or Down Allows you to change the STB channels up or down. Navigation Colored navigation buttons. Rewind Rewind the movie. Info Tools Guide Exit Menu Button Displays the main menu. Navigation & OK Allows you to navigate the menus and Web pages. Press the OK button to make a selection. Play Play the movie. Fast Forward Fast forward the movie/ program. Record Record the movie. Pause Pause the movie/program. Refresh Refresh (reload) the current page. Stop Stop the movie/program. Page Control Scroll up and down the current page. Page Control View the previous page or the next page (if already visited). Notes 1 Text entry may not be supported by your set-top box. 2 These buttons control the TV functions in both TV mode and STB mode.

6 Main Menu Bar From the main menu bar, you can select any of the options described below to access those functions. Main menu bar left side options Main menu bar Right side options Guide Use the Guide to see what s on now or up to 24 hours in the future (the Search feature searches up to two weeks in the future see the Search section for more information). Select Guide from the menu bar or press the yellow guide button on the remote. You can scroll through the contents with the blue arrows or use the Pg Fwd and Pg Down buttons at the bottom of the remote. Pg Fwd moves the guide forward 12 hours at a time. Pg Down moves to the next page of channels. Channel names in white letters show channels in your package. Black letters show channels not in your package. Select Guide from top menu An arrow to the left of the program name means the program has already started. If you select a program that has not started yet and press OK, you will be given the option to record that program Guide listings and program description Set Reminder menu (only if your set-top box is a DVR), set a reminder for the program or schedule an event. If you highlight a program, a brief description of the program will appear in the upper right corner of the screen. Schedule Event menu If you hit the yellow Guide button more than once, the guide will rotate between All, Subscribed and your favorite channel lineup, if you have selected favorites. All shows all channels, Subscribed shows the channels in your package and your favorites lists show channels you have selected. See the Favorites section for instructions on programming your favorites. See the Search section for information on searching for a program by name. On Demand Selecting On Demand displays the menu shown. Select a category to view its On Demand contents.

7 On Demand menu Program and information Use the left arrow button on the remote to go back to the main On Demand menu from within a category. When you highlight a program, program information, including the price, appears in the upper-right corner of the screen. Highlight a title and press OK to view the program or a trailer (if available) for the program. Share rental and enter PIN screen When you have selected a program, select View and enter your PIN. Clicking Share Rental allows other users in your home to view the program from their vault. Vault On Demand content, program reminders and messages are stored in your vault. Vault main menu Vault contents and information Scheduled reminder Menu options for selected vault item Click a video title to play an On Demand program. Click a reminder to view its contents. Click Messages to view important video service messages. If you receive a message when you are not viewing TV, a message alert will appear on the menu bar.

8 Parental Controls How to set and unlock parental controls. To access parental controls, push Menu on the remote and go to Settings. Enter your password and push OK The default password is Using the Parental Control: Change button will ONLY change parental controls for the master account. To create a new user or to set parental controls for a different user, click the Users tab. To add a new user, click the Add button. Access parental controls from the preferences tab in settings Create a name and password for the user. To enter letters, hold down the corresponding number key until the correct letter appears on the screen. Users tab selected Create new user screen Set an allowance to limit the amount the user can spend each month on viewing services like Video On Demand. Enter the master PIN and press Continue. The default PIN is Once you have created a user, set parental controls by selecting the name from the Users page. User parental controls Select the Parental Controls button and use the drop-down menus next to Movie and TV rating to choose the HIGHEST rating the user will be allowed to view. Movies are rated by the MPAA; TV ratings are set by the FCC. You can also choose to block specific content by checking the Content Rating boxes. This will block programs with the checked content listed in the rating. When you have set controls, click Done to save your settings. Master account parental controls To enable the parental controls you set for a user, you must return to the Preferences page and select Parental Control: Change. Check Enable Parental Control and click Done to save your changes. Unlock Parental Controls A Blocked message will appear when you go to a blocked channel. Push the Menu button and select Parental Control. Enter the master password to unlock parental controls.

9 THIS WILL UNLOCK CONTROLS FOR ALL CHANNELS FOR THE AMOUNT OF TIME SET IN UNLOCK TIMEOUT. The timer counts down from the last use of the remote not when controls are unlocked. You must select Parental Control from the menu to re-lock the channels. Turning the TV off will NOT reset the controls. NOTE: Changing parental controls settings will affect ALL of your TVs. The Settings option will only appear in the menu for the master account. Video signal blocked Settings The Settings option appears only when signed into the master account. You must enter your password to access the Settings menu. Selecting a box and pressing OK will either check or uncheck the option. Main settings screen Always press OK to make change effective When changing your settings, always press OK to make the change effective. PREFERENCES Checking Make Rentals Private keeps rentals from the master account from being available in user account vaults. Checking Enable login means users will have to sign in after a previous user has signed out. Checking this option allows parental control settings to be effective for user accounts. Non-PPV/Autotune allows you to choose how far in advance the TV auto tunes to your preset programs. You can set Parental Controls and Channel Blocking only for the master account from this screen. Information for blocked channels WILL NOT show up, even if you have checked show info. Information for content blocked because of parental controls settings WILL appear if you have checked show info. Parental control screen Channel blocking screen You may choose to block unrated programs please keep in mind that many children s programs are unrated. See the Parental Controls section for more information about setting Parental Controls and Channel Blocking.

10 Users This is where you can create new users and set parental controls for a user. See the Parental Controls section for more information. The Users tab Packages This screen is not applicable. For your security, you cannot change your package. You will need to call Customer Support to make any changes. Billing This screen shows the On Demand charges to your account. Hardware Settings Keyboard Setting This option is not used at this time. Billing tab and menu TV System and Audio Settings TV Display Format lets you choose from Standard, Letterbox and Widescreen format. If you are watching a standard screen format picture (4 X 3) on a widescreen TV, you will see black bars on the side of the picture. Click the Hardware Settings button to make changes Choose TV system and audio settings If the picture is widescreen and your TV screen is a standard 4 X 3, you will see black bars at the top and bottom of the screen. If you have a Standard Definition TV, DO NOT CHANGE THE TV STANDARD TO HD. If you do, your TV will not work. If you choose any TV standard not compatible with your TV, you will not be able to change it back. Make sure you check your TV information to find out which setting is the right one. TV system and audio settings where you set the specifics for your TV For best reception, leave the RF Channel on 3. Currently the primary and secondary language options are not used. If your TV doesn t have closed captioning, you can use the STB decoder option to view closed captions. Make sure to click Save Changes to apply new settings. You must reboot your set-top box for new Hardware Settings to take effect. Unplug the power cord for about 10 seconds to reboot.

11 Favorites Selecting Favorites displays the menu below. Favorites main menu Favorites options menu Selecting Choose allows you to select a favorites list. When you select a list, that list is activated if you scroll through channels, only channels on the list you selected will appear. The Edit option lets you make changes to your lists. Use the arrows and press OK to check or uncheck the channels on the list. Click the green arrow at the bottom of the screen to see more channels. Create a new favorites list by selecting Create. To change the list name from Favorites, select the list name box. Press the number key for the corresponding letter until the appropriate letter appears. Use the arrows and press OK to select the channels you want to be on the list. (Tip: it may be easier to use the default Favorites title.) Select Delete to delete a list. Edit or Create Favorites screen Cancel returns you to the previous screen. You can press OK on the remote from any channel to add that channel to a favorites list. Search Use the Search option to look for a program by name. Main Search menu Search options Select Search and use the on-screen keyboard to enter all or part of the program name you want to find. For example, entering I love or Lucy returns results for I Love Lucy. Select Search Guide or Search On Demand. Choosing an Extended search looks two weeks ahead. A Quick search looks one day ahead. Search results When you find the program you are looking for, you can set a reminder for the program or set your DVR (if your set-top box is a DVR) to record it later. If you select a program in progress, your TV will go to that channel.

12 DVR This is where you access your recorded programs and schedule new recordings. Click the DVR icon in the main menu to access the DVR features DVR menu The option selected displays with an arrow at the right and the content is listed on the right-hand side. Recordings allows you to see what content you have already recorded. Select a title and press OK to view the program. To see what programs you have scheduled to record, select To Record. Schedule event menu To schedule a new recording, select Schedule event. Select the channel, date and time you want to record. The name of the program will display at the top of the screen. You can change the frequency (see highlighted orange box in screen above) from one time to weekly, every Monday Friday or every day. You can also schedule DVR recordings by using the Search feature or the Guide and selecting a program. Press OK and choose Record. See the Search and Guide sections for more information on finding a program. Sign Out Select Sign Out when you are finished watching TV so the next time it s turned on the viewer will be asked to log in. This ensures the proper parental controls will be activated for each viewer. If you do not see Sign Out in the menu bar, you have not selected Enable Login under the Settings option. If login is not enabled, your TV will not ask for a password when you or someone else turns it on and the master account will remain active.

13 Welcome to life in the fast lane! Internet With Mstar you get the same speeds for uploads AND downloads! Web filtering Mstar promotes a superior Internet filtering program free of charge. Blue Coat s K9 Web Filtering receives and rates more than 50 million requests daily the most accurate content filtering database available. K9 Web Protection won t clog your Internet connection or become outdated. K9 Web Protection is client-based software that you may want to download and install on your computer. The process is quick and easy just go to click safest controls and follow the instructions on the Web page. upgrade accounts Five addresses are included with an upgrade to 15 Mbps. If you choose not to upgrade, you may purchase an Mstar account for a small per-month charge. Call the Mstar Sales department at for more information access using a computer-based program To access your Mstar using a computer-based program such as Outlook, use the settings below. Server type is POP or POP3. address is the Mstar username you created followed (example: Password is the password you created for your Mstar account. The incoming mail server is pop.mstarmetro.net. The outgoing mail server is smtp.mstarmetro.net. The outgoing server requires authentication make sure to enable authentication on the outgoing mail server.

14 Premium Phone Package* Web Portal Web Portal login page Your Web Portal allows you to set or change the features on your phone from anywhere you have Web access. Go to net and enter your username and password. Your username is your ten-digit phone number and your default password is mstar plus the last four digits of your phone number (ex: mstar1234). Use the menu on the left to navigate through your phone options. When you make changes to any feature, make sure you click Apply or OK to save your settings. The Help link in the upper-right corner of the screen displays information about the feature you are viewing. After you log in, you will be taken to the phone main page. Use the menu on the left to navigate through your phone options Note the help link in the upper right. Clicking this link on any page will take you to a help page for that feature This is the help page for Call Forwarding Always Note * The Premium Phone Package is an upgrade option. Voice Portal You can access your Voice Portal the same way you access your voic . Press * at the menu to go to your Voice Portal. Follow the prompts to change your recorded name, Call Forwarding options or your pass code. Advanced Phone Features Log in to your Web Portal to see all phone features, including CommPilot Express, a Web-based call manager that allows you to easily establish conference calls or cut and paste a telephone number from the Web to have your phone automatically dial the number. Incoming Calls Anonymous Call Rejection Choose to reject calls from callers not sharing their caller ID information (this setting won t block unavailable numbers). Rejected callers are informed that you are not accepting calls from unidentified callers and you won t even know they called.

15 Log in to the Web Portal and select Anonymous Call Rejection under Incoming Calls to activate this feature. Call Forwarding When you can t be near your Mstar phone, redirect your incoming calls to a different phone number like an office, cell or travel phone. You can choose Call Forwarding Always to forward all your calls, Call Forwarding Busy or No Answer to forward calls only when your line is busy or you do not answer, or Call Forwarding Selective to forward calls only from specific numbers. Set Call Forwarding Always, No Answer and Busy from your Mstar phone by dialing the appropriate star code (see page 19 for a list of codes). At the prompt, enter the number where you will receive forwarded calls. You can deactivate Call Forwarding at any time by dialing the star code for deactivation (see page 19). You can set all Call Forwarding options from the Web you don t even have to be near your phone! Log in to your Web Portal and select Call Forwarding Always, Call Forwarding Busy, Call Forwarding No Answer or Call Forwarding Selective under Incoming Calls. Call Notify Receive an message with the name and number of your incoming calls. You ll always know if you ve missed any important calls even if you re not home. Log in to the Web Portal and select Call Notify under Incoming Calls to set up Call Notify. Do Not Disturb When you don t want your phone to ring, turn on Do Not Disturb and send all your calls directly to voic . Dial *78 on your Mstar phone to activate Do Not Disturb. When you re ready to receive calls again, dial *79 to deactivate the feature. You can also set Do Not Disturb preferences on the Web. Log in to your Web Portal and select Do Not Disturb under Incoming Calls. Calling Line ID Delivery Your caller ID is automatically activated for you and displays the information for incoming calls. If you do not wish to see the names and numbers of callers, you can deactivate this setting by logging into the Web Portal and selecting Incoming Calls. Internal Calling Lne ID shows the caller ID of other Mstar customers when calling you. External Calling Lne ID shows the information for all other callers. Priority Alert Make your phone ring differently for specific incoming calls if you want to know when your boss or spouse is calling, for example. Log in to the Web Portal and select Priority Alert under Incoming Calls to set up this feature. Selective Call Acceptance Choose to accept only the calls you specify. Rejected callers hear a message that you are not accepting calls. Log in to your Web Portal and go to Selective Call Acceptance under Incoming Calls to specify which calls to accept. Selective Call Rejection Choose to reject specific calls. Rejected callers hear a message that you are not accepting calls. Log in to your Web Portal and go to Selective Call Rejection under Incoming Calls to specify which calls you wish to reject. Sequential Ring Have incoming calls ring up to five sequential locations after your primary phone when your number is busy or there is no answer. The caller will hear a comfort message every 20 seconds during the ring sequence and you can give the caller the option to terminate Sequential Ring by pushing #. If none of the numbers get an answer or if the caller pushes #, the caller is directed to voic .

16 Log in to the Web Portal and select Sequential Ring under Incoming Calls to set your preferences for this feature. NOTE: The set number of rings before Sequential Ring begins is shared with other no-answer services such as Voic and Call Forwarding No Answer. Changing the number of rings in any of these services will affect the other services as well. Simultaneous Ring Have your incoming calls ring your phone number AND up to 10 other numbers at the same time. The first number to pick up answers the call. Log in to the Web Portal and select Simultaneous Ring under Incoming Calls to enter Simultaneous Ring locations and set preferences for this feature Outgoing Calls Line ID Blocking Activating Line ID Blocking prevents your caller ID information from being viewed on outgoing calls. If you wish to block your ID, log in to the Web Portal and click Outgoing Calls. Select Line ID Blocking to change your settings Speed Dial Speed Dial codes let you dial frequently called numbers without entering the entire phone number each time. You can program eight single-digit speed dial codes (Speed Dial 8) and 100 multi-digit speed dial codes (Speed Dial 100). To program Speed Dial 8 codes, dial *74 on your Mstar phone and enter the number to dial (for example, * programs Speed Dial code 3 to dial ). To dial a Speed Dial 8 number, press the Speed Dial code and then # (for example, to call the number assigned to Speed Dial code 3, dial 3#). You can also program Speed Dial codes from your Web Portal. Log in to the Web Portal and select Speed Dial 8 or Speed Dial 100 under Outgoing Calls. To dial a Speed Dial 100 number, press # and then the Speed Dial code. Call Control Call Waiting Call Waiting is automatically enabled and allows you to answer new calls while you are on the phone with another call. If Call Waiting is on, you will hear a beep when a new call comes in. Put the first call on hold by pressing the flash or hook button on your phone to answer the new call. If Call Waiting is NOT on, the new caller will hear a busy tone. If you wish to disable Call Waiting, dial *70 on your Mstar phone. You can also set Call Waiting preferences on the Web. Log in to the Web Portal and select Call Waiting under Call Control to activate or deactivate this feature. NOTE: All iprovo customers can have call waiting. If you don t have an external TA (see photo B Pg 1), you need to dial *61 to enable it or *60 to disable it not everyone can change it using the phone.mstarmetro.net Web Portal. Hold Put calls on hold by flashing the phone click the flash button or the hang-up button once. Dial *22 and make a second call. To toggle between calls, flash the phone again and dial *22. Three-way calls Hold a conference call from your Mstar phone. Answer or dial the first call as you would normally. When the call is connected, press the flash (or hang up button). This puts the initial call on hold. Dial the third party s phone number. You can press # to signal the end of the phone number. When the call is con-

17 nected, press flash again. All parties are now connected in a three-way call. To drop the last added party, press flash again. NOTE: If the second or third party hangs up, the other two parties remain connected. Messaging Greetings You can set up greetings for your voic through your Voice Portal or your Web Portal. You will be asked to record your name when you set up your voic . You can choose to use the standard system greeting with your name recorded or set up a personal greeting. Follow the prompts in your Voice Portal to record your own greeting, or log in to the Web Portal and select Greetings under Messaging. You can upload a.wav file from your computer to use as your personal greeting. Voice Management When you pick up your phone you may hear a short stutter tone a few short beeps before the dial tone. The stutter tone means you have new voice messages. If you don t want this notification of new messages, dial *99 on your phone or log in to the Web Portal and select Messaging. Click Voice Management and uncheck Use Phone Message Waiting Indicator. NOTE: This feature is not available to most customers in Provo. You can also choose to be notified via when you have new voic . Check the box in the Voice Management section and enter your address. If you want a carbon copy of your voice messages sent to your , check a carbon copy of the voice message to and enter your address in the box. Utilities Star Codes (Feature Access Codes) #8 Automatic Callback Deactivation *60 Disable Call Waiting (iprovo only see note on pg 14) *61 Enable Call Waiting (iprovo only see note on pg 14) *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation *92 Call Forwarding No Answer Activation *93 Call Forwarding No Answer Deactivation *67 Calling Line ID Delivery Blocking per Call *65 Calling Line ID Delivery per Call *69 Call Return *70 Cancel Call Waiting (not available in all areas) *99 Clear Voice Message Waiting Indicator (not available in all areas) *78 Do Not Disturb Activation *79 Do Not Disturb Deactivation *22 Flash Call Hold *75 Speed Dial 100 *74 Speed Dial 8

18 Mstar Corporation 727 N 1550 E Suite 350 Orem, UT Phone Customer Support Life in the fast lane!

Digital Telephone User Guide

Digital Telephone User Guide Digital Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Digital Telephone Service We take pride in providing superior

More information

BUSINESS PHONE USER S MANUAL

BUSINESS PHONE USER S MANUAL Wire your business for success Find great business services inside. BUSINESS PHONE USER S MANUAL INSIDE: - PHONE PLANS - HOW TO ACCESS YOUR FEATURES ONLINE CLICK BUSINESS.CABLEONE.NET TODAY! BUSINESS CARE

More information

Digital Voice Services Residential User Guide

Digital Voice Services Residential User Guide Digital Voice Services Residential User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Clear Choice Communications. Digital Voice Services User Guide

Clear Choice Communications. Digital Voice Services User Guide Clear Choice Communications Digital Voice Services User Guide 2 P a g e * Feature Access Codes *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call

More information

Features & Instructions Guide For Your New VoIP Services

Features & Instructions Guide For Your New VoIP Services Features & Instructions Guide For Your New VoIP Services Coast Communications 349 Damon Rd NE Ocean Shores, WA 98569 Phone: 360-289-2252 Fax: 360-289-2750 Email: sales@coastaccess.com WELCOME This Guide

More information

Business Telephone User Guide

Business Telephone User Guide Business Telephone User Guide 1 Proud to provide Conway s Electric, Water, Cable, Internet and Telephone services. Welcome to Conway Corporation Business Telephone Service We take pride in providing superior

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call Forwarding

More information

Please let us know if you need anything. Our customer service number is 1-866-311-5900. We re always happy to help.

Please let us know if you need anything. Our customer service number is 1-866-311-5900. We re always happy to help. Dear Valued Customer, We are proud to welcome you to the EvenLink s Crystal Clear Digital Phone service. Our network reliability, customer support and value pricing are a great combination. We appreciate

More information

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide

Big Sandy Res Premium Hosted VoIP Solution. Product Feature Guide Big Sandy Res Premium Hosted VoIP Solution Product Feature Guide January 2007 Big Sandy Res Premium Features Alternate Numbers Anonymous Call Rejection Automatic Callback (intragroup) Call Forwarding (Always,

More information

1 P a g e. Digital Voice Services Business User Guide

1 P a g e. Digital Voice Services Business User Guide 1 P a g e Digital Voice Services Business User Guide Feature Access Codes *62 Voice Portal *86 Direct Voice Mail Retrieval *77 Anonymous Call Rejection Activation *87 Anonymous Call Rejection Deactivation

More information

We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers.

We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. Welcome to USA Communications Commercial Voice. We thank you for being our customer, we take pride in providing superior and reliable Commercial Voice services to our customers. This document should answer

More information

Premium Digital Voice Solution. User Guide

Premium Digital Voice Solution. User Guide Premium Digital Voice Solution User Guide Table of Contents How to Log into Account Portal & Changing your Password 1 How to Download Toolbar 2 Utilizing Voice Mail 3 Feature Guide & How to Configure

More information

Set Top Box User Guide. Global Reach with a Local Touch

Set Top Box User Guide. Global Reach with a Local Touch Set Top Box User Guide Global Reach with a Local Touch Table of Contents REMOTE SET UP 3 SET TOP BOX DIAGRAM 4 SET TOP BOX SETTINGS 5 TURN ON/OFF 5 TV INPUT SETTINGS 5 ADJUSTING THE VOLUME 5 RESETTING

More information

Set-Top Box User Guide

Set-Top Box User Guide Set-Top Box User Guide Contents Chapter 1 Pg. 2 Exploring Your Set-Top Box Chapter 2 Pg. 5 Viewing Live Programs Chapter 3 Pg. 10 Managing and Viewing Recordings Chapter 4 Pg. 13 Viewing Cloud TV Chapter

More information

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product.

Contents. Note: Feature commands and/or functionality may vary dependent on the telephone equipment you choose to use with this product. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Hold 7 Call Log 8 Call Return 8 Call Waiting 9 Caller ID 10 Outbound Caller ID Block 10 Outbound Caller ID Deactivation

More information

vsuite Home Phone Feature Reference

vsuite Home Phone Feature Reference vsuite Home Phone Feature Reference Below is a list of features that are included with your new vsuite telephone service. Should you have any questions or problems with a feature please feel free to contact

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507

D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E. ACN 2007 useng_featuresguide_prdpv_w_092507 D I G I T A L P H O N E S E R V I C E F E A T U R E S G U I D E DIGITAL P H O N E S E R V I C E ACN 2007 useng_featuresguide_prdpv_w_092507 TABLE OF CONTENTS Making Phone Calls... 2 Accessing Your Account

More information

TELEPHONE BUTTONS & ICONS TOUCHSCREEN OVERVIEW

TELEPHONE BUTTONS & ICONS TOUCHSCREEN OVERVIEW This Telephone Guide describes the various features available to you. Telephone Buttons and Icons describe the physical buttons and keys on the phone, the Touchscreen Overview outlines basic functions,

More information

Verizon Collaboration Plug-In for Microsoft Outlook User Guide

Verizon Collaboration Plug-In for Microsoft Outlook User Guide Verizon Collaboration Plug-In for Microsoft Outlook User Guide Version 4.11 Last Updated: July 2011 2011 Verizon. All Rights Reserved. The Verizon and Verizon Business names and logos and all other names,

More information

managedip Hosted TDS Table of Contents Calling Features User Guide

managedip Hosted TDS Table of Contents Calling Features User Guide Table of Contents Anonymous Call Rejection... 2 Automatic Callback... 2 Call Forwarding... 3 Call Park/Directed Call Park... 7 Call Park Retrieve... 8 Call Pickup... 8 Call Retrieve... 8 Call Return...

More information

Fi Phone Quick Start Guide

Fi Phone Quick Start Guide Quick Start Guide Fi Phone Quick Start Guide This guide answers some frequently asked questions about how to get the most out of your home telephone service. If you find that you need help with your service,

More information

RESIDENTIAL DIGITAL VOICE USER GUIDE

RESIDENTIAL DIGITAL VOICE USER GUIDE WELCOME Welcome to USA Communications Digital Voice. We thank you for being our customer; we take pride in providing superior and reliable Residential Digital Voice services to our customers. This document

More information

Telephone User Guide 9404 and 9408 Models

Telephone User Guide 9404 and 9408 Models Telephone User Guide 9404 and 9408 Models May 2013 Introduction - the 9404 and 9408 Telephone Your telephone provides many features, including a Phone screen for viewing and managing your calls, a History

More information

Digital Phone @ Home Tutorial

Digital Phone @ Home Tutorial Digital Phone @ Home Tutorial 2 Table of Contents Quick Start Guide... 4 Making Phone Calls... 5 Voicemail Setup... 6 Setup instructions:... 6 To Check Messages:... 6 Quick Key Reference:... 6 Customer

More information

PHONE SERVICE QUICK GUIDE PHONE SERVICE QUICK GUIDE

PHONE SERVICE QUICK GUIDE PHONE SERVICE QUICK GUIDE PHONE SERVICE 1 Your new United Phone service is powered by the area s only fiber network, so you ll enjoy crystal-clear call quality and a variety of advanced features. We ve created this handy guide

More information

Optimum Lightpath Hosted Voice User Guide

Optimum Lightpath Hosted Voice User Guide Optimum Lightpath Hosted Voice User Guide V10-12-10 Table of Contents 1. Making and Answering Calls... 6 1.1 Internally... 6 1.2 Externally... 6 1.3 Emergency Calls... 6 1.4 Speaker Phone... 6 1.5 Ending

More information

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail

Feature Reference. Features: Call Forwarding Call Waiting Conference Calling Outbound Caller ID Block Last Call Return VoiceMail Feature Reference This document will provide you with information on and how to use the following features of your phone service with Standard Broadband. Features: Call Forwarding Call Waiting Conference

More information

Digital Voice Services User Guide

Digital Voice Services User Guide Digital Voice Services User Guide * Feature Access Codes *72 Call Forwarding Always Activation *73 Call Forwarding Always Deactivation *90 Call Forwarding Busy Activation *91 Call Forwarding Busy Deactivation

More information

HPUG_1014. Shaw Home Phone. User Guide

HPUG_1014. Shaw Home Phone. User Guide HPUG_1014 Shaw Home Phone. User Guide Hello. Welcome to the wonderful world of Shaw Home Phone. This tiny book tells you every detail you need to know to use all of your new phone features like a superstar.

More information

WTC Communications Hosted PBX User Guide

WTC Communications Hosted PBX User Guide WTC Communications Hosted PBX User Guide Version 7.13.1 Section Subject Page 3 Making Calls...5 3.1 Internal...5 3.2 External...5 3.3 Emergency Calls...5 3.4 Speaker Phone...5 3.5 Ending Calls...5 4 Answering

More information

Digital Voice Services Business User Guide

Digital Voice Services Business User Guide Digital Voice Services Business User Guide 2 P a g e * Feature Access Codes *11 Broadworks Anywhere (pulling call to alternate phone) *62 Access Voicemail *72 Call Forwarding Always Activation *73 Call

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

Outlook Integrated Toolbar Guide

Outlook Integrated Toolbar Guide Outlook Integrated Toolbar Guide Guide Description This guide will introduce you to the Outlook Toolbar that can be used to administer some of the advanced features of your phone. The toolbar gives convenient

More information

Quick Start. Guide. The area s ONLY 100% fiber optic network. epbfi.com

Quick Start. Guide. The area s ONLY 100% fiber optic network. epbfi.com Quick Start Guide The area s ONLY 100% fiber optic network epbfi.com Welcome to Fi Phone SM from EPB Fiber Optics SM With your new Fi Phone service, you ll enjoy crystal clear call quality and many great

More information

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration

Hosted VoIP Phone System. Admin Portal User Guide for. Call Center Administration Hosted VoIP Phone System Admin Portal User Guide for Call Center Administration Contents Table of Figures... 4 1 About this Guide... 6 2 Accessing the Hosted VoIP Phone System Administration Portal...

More information

Anonymous Call Rejection

Anonymous Call Rejection Contents Anonymous Call Rejection 4 Call Block 5 Call Forward 6-7 Call Return 8 Call Waiting 9 Caller ID 10-11 Do Not Disturb 12 Find Me 13 Selective Call Forwarding 14 Speed Dial 15 Three-Way Calling

More information

NGT Hosted Digital Voice. User Guide

NGT Hosted Digital Voice. User Guide NGT Hosted Digital Voice User Guide December 2009 Getting Started Making Calls Using Your NGT Hosted Digital Voice service Domestic Dial as you normally would. You can also reference your local telephone

More information

TruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net

TruConnect. Hosted PBX User Guide. Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect Hosted PBX User Guide R R Quick Start Guide - Page 2. Table of Contents - Page 5. 1-800-768-1212 www.truvista.net TruConnect User Guide Page 1. Hosted TruConnect IP PBX Quick Reference Guide

More information

Address Book. Store all of your contacts in your online Address Book.

Address Book. Store all of your contacts in your online Address Book. Contents Address Book 4 Anonymous Call Rejection 5 Call Block 5 Call Forward 6-7 Call Logs 7 Call Return 7 Call Waiting 8 Caller ID 9 Do Not Disturb 10 Find Me 11 Outbound Caller ID Block 9 Selective Call

More information

Digital Cable TV. User Guide

Digital Cable TV. User Guide Digital Cable TV User Guide T a b l e o f C o n T e n T s DVR and Set-Top Box Basics............... 2 Remote Playback Controls................ 4 What s on TV.......................... 6 Using the OK Button..................

More information

TRANS-VIDEO PHONE SERVICE

TRANS-VIDEO PHONE SERVICE TRANS-VIDEO PHONE SERVICE FEATURE GUIDE telephone number username password Manage your account online at: www.trans-video.net/voice.html CONTENTS Address Book Anonymous Call Rejection Call Block Call Logs

More information

Note: You will not be notified when or how many calls have been rejected.

Note: You will not be notified when or how many calls have been rejected. Anonymous Call Rejection When you ve turned this service on, any callers who have blocked their number from your Caller ID display will hear an announcement that you do not accept anonymous calls. All

More information

DuoTV User's Guide. Version 1.0

DuoTV User's Guide. Version 1.0 DuoTV User's Guide Version 1.0 Table of contents Table of Contents 1. Menubar...3 2. Guide...4 3. Reminder & Auto-Tune Timers...5 4. Infobar...7 5. On Demand...8 6. My Library...10 7. Parental Controls...11

More information

Anonymous Call Rejection Refuse calls from those who have blocked their numbers.

Anonymous Call Rejection Refuse calls from those who have blocked their numbers. How to Use Your Digital Voice Features Effective 01/12/15 To learn how to use your voice features, locate your service by selecting from the Quick Links that follow, or, you can find the same instructions

More information

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide

BROADCONNECT POLYCOM SOUNDPOINT IP 550. Quick Reference Guide BROADCONNECT POLYCOM SOUNDPOINT IP 550 Quick Reference Guide SOUNDPOINT IP 550 Quick Reference Sheet My Telephone Number: My Extension: Voice Portal URL: http://mypbx.broadconnect.ca Voice Portal User

More information

# $ %&' ( $" )% %! $" )$) %! &%& $'('!

# $ %&' ( $ )% %! $ )$) %! &%& $'('! !!" # $ %&' ( $" )% %! $" )$) %! &%& $'('! Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective

More information

Orbitel. Residential Digital Phone Service User s Guide

Orbitel. Residential Digital Phone Service User s Guide Orbitel Residential Digital Phone Service User s Guide All Rights Reserved Copyright 2005 The use, disclosure, modification, transfer, or transmittal of this work for any purpose, in any form, or by any

More information

RCN BUSINESS PHONE with Call Manager. Features & User Guide

RCN BUSINESS PHONE with Call Manager. Features & User Guide RCN BUSINESS PHONE with & User Guide Welcome to RCN Business Phone with Thank you for choosing RCN Business Phone as your new telephone system. By partnering with RCN Business Services, you now have access

More information

Digital Television User Guide

Digital Television User Guide Digital Television User Guide Table of Contents THE HURONTEL HOME BUNDLE >> Finally you can receive Home Phone (with Calling Features), High Speed Fibre Optic Internet and 100% Digital TV including 1 Digital

More information

WELCOME TO. Your step-by-step guide to getting the most out of your Internet, Phone and TV services. VyveBroadband.com

WELCOME TO. Your step-by-step guide to getting the most out of your Internet, Phone and TV services. VyveBroadband.com WELCOME TO Your step-by-step guide to getting the most out of your Internet, Phone and TV services. VyveBroadband.com Thank you for turning your Vyve on! We know you re pretty busy, so we went ahead and

More information

Contents. WOW! Phone Reference Guide

Contents. WOW! Phone Reference Guide WOW! Phone Reference Guide Intro to WOW! Phone P-1 WOW! Phone Features P-1 Call Waiting P-1 Call Forwarding P-1 3-Way Calling P-1 Call Return P-1 Anonymous Call Rejection P-2 Caller ID P-2 Caller ID Block

More information

CenturyLink Smart IP Hosted Voice and Data

CenturyLink Smart IP Hosted Voice and Data CenturyLink Smart IP Hosted Voice and Data Hosted Voice End User Guide Document ID VPM 549 0001 1 TABLE OF CONTENTS 1. Introduction... 7 2. Advanced Phone Features... 8 2.1 Call Forwarding... 8 2.2 Speed

More information

VoIP Services User Guide

VoIP Services User Guide VoIP Services User Guide Table of Contents Overview of Services 3 Service Numbers 4 Line Services and Codes 5 Voice Mail 12 Overview of Services This guide is about Tera-Byte's VoIP services for residential

More information

Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111

Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111 Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111 900 NUMBER BLOCKING FREE Blocks 900 or Premium calls from being made from your phone. ANONYMOUS CALL REJECTION $1.00 This service automatically

More information

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8961/9951/9971 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 8/1/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

FEATURE & INSTRUCTION GUIDE

FEATURE & INSTRUCTION GUIDE FEATURE & INSTRUCTION GUIDE Dear Valued Customer, We are proud to welcome you to the PES Energize and the Energize calling plans. Our network reliability, customer support and value pricing are a great

More information

BP_UserGuide_0113. Business Phone User Guide

BP_UserGuide_0113. Business Phone User Guide BP_UserGuide_0113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

ADVANCED PHONE SERVICE

ADVANCED PHONE SERVICE table of contents ADVANCED PHONE SERVICE USER GUIDE December 2009 Version 1-800-360-8555 northerntel.ca/telephony What is NorthernTel Advanced Phone Service 2 What is included with the NorthernTel Advanced

More information

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options

Lync 2013 Quick Reference Lync Meetings. Join a Lync Meeting. Schedule a Lync Meeting. Do I need a PIN, work number or extension? Set meeting options Join a Lync Meeting 1. In the meeting request, click Join Lync Meeting or click Join Online in the meeting reminder. 2. On the Join Meeting Audio window, select one of the options: Use Lync (full audio

More information

Calling FEATURES. User s Guide. Call *123 or 336-463-5022 or visit yadtel.com

Calling FEATURES. User s Guide. Call *123 or 336-463-5022 or visit yadtel.com Calling FEATURES User s Guide Call * or 6-6-50 or visit yadtel.com Table of Contents QUICK REFERENCE GUIDE... KEEP IN TOUCH Call Waiting.... 5 Cancel Call Waiting.... 5 Three-Way Calling.... 6 Usage Sensitive

More information

XO Hosted PBX. XO Hosted PBX. MyPhone Portal User Guide. Document version: 2.02. Issue date: 17 May 2013

XO Hosted PBX. XO Hosted PBX. MyPhone Portal User Guide. Document version: 2.02. Issue date: 17 May 2013 XO Hosted PBX MyPhone Portal User Guide Document version: 2.02 Issue date: 17 May 2013 Table of Contents Table of Contents... i About this Document... 1 Accessing MyPhone... 1 The MyPhone User Interface...

More information

Virtual Phone System User Guide v5.4

Virtual Phone System User Guide v5.4 Virtual Phone System User Guide v5.4 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand

More information

Premium Feature Pack

Premium Feature Pack Premium Feature Pack Purpose: To provide an explanation and example of each feature and service that Bright House Networks Business Solutions offers. Each item will provide the reader with the following:

More information

CALL FORWARDING (Activate *72 / Deactivate *73) Call Forwarding is a service that automatically forwards all calls to any number you choose.

CALL FORWARDING (Activate *72 / Deactivate *73) Call Forwarding is a service that automatically forwards all calls to any number you choose. St. Joseph Cablevision would like to thank you for making our Digital Phone service part of your home. As a St. Joseph Cablevision customer, you have access to one of the most advanced broadband communications

More information

Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com

Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com Bristol: (276) 821-6200 Abingdon: (276) 698-3210 Toll Free: 877-835-1272 www.bvu-optinet.com TABLE OF CONTENTS Contact Information...1 Safety Line...1 Favorite Five...2 Caller ID...2 Call Forwarding...2

More information

Hosted PBX Calling Features and Voice Mail Guide

Hosted PBX Calling Features and Voice Mail Guide Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.

More information

Hosted PBX Calling Features and Voice Mail Guide

Hosted PBX Calling Features and Voice Mail Guide Definition FairPoint Communications Hosted PBX is easy to use and manage. Hosted PBX is packed with a wide variety of useful standard, advanced and business group calling features, including voicemail.

More information

IPTV User s Guide THE FUTURE NOW SHOWING

IPTV User s Guide THE FUTURE NOW SHOWING IPTV User s Guide THE FUTURE NOW SHOWING Welcome The NEW WAY to WATCH Digital TV is different than anything you have seen before. It isn t cable it s better. Digital TV offers great channels, many features

More information

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014

Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu. Updated on 7/11/2014 Cisco VoIP 79XX Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/11/2014 1 TABLE OF CONTENTS 2 Phone Overview... 4 2.1 Phone Terms... 5 3 Operating Your Phone...

More information

BP_UserGuide_1113. Business Phone User Guide

BP_UserGuide_1113. Business Phone User Guide BP_UserGuide_1113 Business Phone User Guide Contents Welcome to Shaw Business Phone 2 Voicemail 6 Call Forward 7 Call Forward Busy 8 Call Forward No Answer 9 Call Waiting 10 Multi-line Hunting 12 Call

More information

Wightman s. Home Phone. Quick Reference Guide

Wightman s. Home Phone. Quick Reference Guide Wightman s Home Phone Quick Reference Guide Welcome to Wightman Telecom! We would like to thank you for making the decision to join Wightman Telecom as one of our valued customers. Our goal is to prove

More information

Features & User Guide

Features & User Guide & User Guide Welcome to RCN Hosted Voice Thank you for choosing RCN Hosted Voice as your new telephone system. By partnering with RCN Business Services, you now have access to incredible state-of-the-art

More information

2 Session buttons. 1 Phone Screen

2 Session buttons. 1 Phone Screen 1 Phone Screen 2 Session buttons Shows information about your phone, including directory number (extension), call information (for example caller ID, icons for an active call or call on hold) and available

More information

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu

Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Cisco VoIP 8941/8945 Phones Reference Guide ICIT Technology Training and Advancement training@uww.edu Updated on 7/31/2014 TABLE OF CONTENTS Phone Overview... 4 Phone Terms... 5 Operating Your Phone...

More information

All Rights Reserved. Copyright 2009

All Rights Reserved. Copyright 2009 IMPORTANT NOTICE CONCERNING EMERGENCY 911 SERVICES Your service provider, not the manufacturer of the equipment, is responsible for the provision of phone services through this equipment. Any services

More information

NEXTLEVEL INTERNET. NextLevel Voice User Guide

NEXTLEVEL INTERNET. NextLevel Voice User Guide NEXTLEVEL INTERNET NextLevel Voice User Guide N E X T L E V E L I N T E R N E T NextLevel Voice User Guide NextLevel Internet P.O. Box 502661 San Diego, CA 92150 Sales 858-836-0703 Support 858-836-0700

More information

Cisco IP Phone 8945 User Guide

Cisco IP Phone 8945 User Guide Cisco IP Phone 8945 User Guide Cisco IP Phone 8945 User Guide... 1 Placing a call... 2 Soft Keys... 2 Status Messages... 2 Forwarding calls to another phone... 2 Transferring a call... 3 Initiating a conference

More information

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com MATRIX USER GUIDE. For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O

For customers in AL, FL, GA, KS, SC, TN. wowforbusiness.com MATRIX USER GUIDE. For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O wowforbusiness.com MATRIX USER GUIDE For Cisco SPA504 & SPA509 IP Phones MGCP.U.1304.O Matrix User Guide Table of Contents Getting Started...3 CommPortal...3 Support...3 Understanding Your Phone s Lines

More information

Business Voice Services Voicemail * Guide

Business Voice Services Voicemail * Guide Voicemail * Guide You can access your business voicemail using any phone. IMPORTANT: FIRST-TIME LOGIN INSTRUCTIONS The first time you log in, you will need to use the Voicemail Wizard to set a password

More information

Anonymous Call Rejection

Anonymous Call Rejection Anonymous Call Rejection Don t waste time taking calls you don t want. Anonymous Call Rejection (ACR) allows you to block incoming calls from people who use *67 to block their phone number as well as calls

More information

Office Voice User Guide. User Guide

Office Voice User Guide. User Guide Office Voice User Guide User Guide Contents Anonymous Call Rejection 3 Call Block 3 Call Forward 4 Call Return 5 Call Waiting 5 Caller ID 6 Do Not Disturb 7 Find Me 7 Last Number Redial 8 Selective Call

More information

Telephone User Guide. Mt. Angel. Telephone

Telephone User Guide. Mt. Angel. Telephone Telephone User Guide Mt. Angel Telephone 4Welcome Thank You for Choosing Mt. Angel Telephone! Additional information about your telephone service may be found in the white pages of the North Willamette

More information

All Rights Reserved. Release 5.5, October 2008

All Rights Reserved. Release 5.5, October 2008 All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from IDT/Net2Phone is strictly

More information

Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111

Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111 Calling Features WABASH MUTUAL TELEPHONE COMPANY 419-942-1111 900 NUMBER BLOCKING FREE Blocks 900 or Premium calls from being made from your phone. ANONYMOUS CALL REJECTION $1.00 This service automatically

More information

UniCom Enterprise Phone (Polycom CX600) User Guide

UniCom Enterprise Phone (Polycom CX600) User Guide UniCom Enterprise Phone (Polycom CX600) User Guide 1 6 What is UniCom Enterprise?...1 Frequently Used Make a Call...6 What is Microsoft Lync?...1 Call Functions Use Call Controls...7 Who can use UniCom

More information

Welcome to. User Guide for Digital Cable TV Digital Telephone and High Speed Internet. www.norwoodlight.com 781-948-1150

Welcome to. User Guide for Digital Cable TV Digital Telephone and High Speed Internet. www.norwoodlight.com 781-948-1150 Welcome to User Guide for Digital Cable TV Digital Telephone and High Speed Internet www.norwoodlight.com 781-948-1150 CONTENTS Digital Phone Features Address Book... 3 Instant Replay...13 Anonymous Call

More information

Online Control Panel User Guide. Document Version 1.0

Online Control Panel User Guide. Document Version 1.0 Online Control Panel User Guide Document Version 1.0 Table of Contents 1 About This Guide...8 2 Profile...9 2.1 Access Profile Menu... 9 2.2 Profile... 10 2.3 Addresses... 12 2.4 Passwords... 13 2.4.1

More information

SMALL BUSINESS USER GUIDE

SMALL BUSINESS USER GUIDE SMALL BUSINESS USER GUIDE TABLE OF CONTENTS Anonymous Call Rejection 4 Anywhere 5 Call Block 6 Call Forwarding 7 Call Logs 8 Call Return 8 Call Transfer 8 Call Waiting 9 Caller ID 9 Do Not Disturb 10 Find

More information

Voicemail to E-mail (including Voicemail)

Voicemail to E-mail (including Voicemail) table of contents Configuration of your new services 2 Step 1 Initializing your Voicemail 2 Step 2 Configuring rapid access to your message 6 Call Feature Manager 7 What you will find in the Call Feature

More information

CISCO IP PHONE 6945 Series User Guide

CISCO IP PHONE 6945 Series User Guide CISCO IP PHONE 6945 Series User Guide Notes Page 15 VOICE MAIL Setting up Voice Mail for the First Time: Press the messages key on your phone. Follow the recorded instruction to record your name, record

More information

Xpressions Web Assistant

Xpressions Web Assistant Xpressions Web Assistant Accessing your voicemail via the web Information Technology Services Outreach and Distance Learning Technologies 1 Copyright 2014 KSU Department of Information Technology Services

More information

Verizon Business National Unified Messaging Service Enhanced Service Guide

Verizon Business National Unified Messaging Service Enhanced Service Guide USER GUIDE Voice Verizon Business National Unified Messaging Service Enhanced Service Guide What Is Unified Messaging? Verizon Business National Unified Messaging Service is an interactive voicemail system

More information

VoIP Phone Quick Start Guide

VoIP Phone Quick Start Guide VoIP Phone Quick Start Guide What is VoIP? VoIP stand for Voice over Internet Protocol. This means that instead of using traditional phone lines to transmit calls, VoIP phones use an Internet connection.

More information

Contents. Business Solutions. Page

Contents. Business Solutions. Page C 2012 Contents Page Premium User Toolbar Assistant... 2 First Time Login... 4 Login Button... 4 Subsequent Use... 5 Dial Number... 6 Redial Number... 6 Dial from Contacts (Outlook Edition)... 6 Dialing

More information

Virtual Phone System User Guide v4.7

Virtual Phone System User Guide v4.7 Virtual Phone System User Guide v4.7 169 Saxony Road, Suite 212 Encinitas, CA 92024 Phone & Fax: (800) 477-1477 Welcome! Thank you for choosing FreedomVoice. This User Guide is designed to help you understand

More information

Business Feature Pack

Business Feature Pack Business Feature Pack Purpose: To provide an explanation and example of each feature and service that Bright House Networks Business Solutions offers. Each item will provide the reader with the following:

More information

UNLIMITED LOCAL WITH LONG DISTANCE PHONE FEATURES REFERENCE GUIDE

UNLIMITED LOCAL WITH LONG DISTANCE PHONE FEATURES REFERENCE GUIDE UNLIMITED LOCAL WITH LONG DISTANCE PHONE FEATURES REFERENCE GUIDE Thank You Thank you for considering Unlimited Local with Long Distance Phone service from MCTV. We appreciate your business, and will continue

More information

User Guide. for the. Coral. Phone System. and. T3 Voice Mail System

User Guide. for the. Coral. Phone System. and. T3 Voice Mail System User Guide for the Coral Phone System and T3 Voice Mail System July 2010 Accessing Help on Using the Phone System Help Desk 581-4000 option 1 The following materials may be found on-line: The Coral User

More information

Keeping You Connected for Less! CUSTOMER HANDBOOK

Keeping You Connected for Less! CUSTOMER HANDBOOK Keeping You Connected for Less! CUSTOMER HANDBOOK Stay Connected for Less with Super Saver Bundles Digital Cable Super-Fast Internet Home Phone Service Pick 1 Super Saver Standard Cable Super-Fast Internet

More information