Configuring Avaya Aura Messaging R6.1 Connectivity with Microsoft Outlook Express R6.0 IMAP4 based Client using SSL Issue 1.

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1 Avaya Solution & Interoperability Test Lab Configuring Avaya Aura Messaging R6.1 Connectivity with Microsoft Outlook Express R6.0 IMAP4 based Client using SSL Issue 1.0 Abstract These Application Notes present a sample configuration of a network consisting of a Centralized Avaya Aura Messaging Solution supporting Microsoft Outlook Express as an IMAP4 client. Testing was conducted via the Internal Interoperability Program at the Avaya Solution and Interoperability Test Lab. 1 of 26

2 1. Introduction These Application Notes document the interoperability of Avaya Aura Messaging with Microsoft Outlook Express client using Internet Message Access Protocol Version 4 (IMAP4) over the SSL (Secure Socket Layer) protocol connection. The SSL connection is created based on the negotiation/handshake between Messaging and Client. With the appropriate and Messaging settings, Avaya Aura Message subscribers can use standardsbased clients to receive, send, delete, purge and manage messages from a desktop computer. Subscribers can gain access to messages and deal with those messages by using any clients of Standards based IMAP4. IMAP4 based clients act on the message stored on the message store server such that message status is synchronized with the actions of other clients, such as the Telephone User Interface (TUI). For example, if a message is deleted by using a TUI then synchronization would happen to ensure that a given message also gets deleted from the IMAP4-supporting client. Microsoft Outlook Express 6.0 can be configured as such an client and these Application Notes describe how to achieve this. 2. Interoperability Testing The general test approach was to configure a Avaya SIP telephony solution that would support a third party IMAP4 based application over an SSL connection. The third party application in this case was Microsoft Outlook Express client. The main focus was on the Messaging capability to support subscribers with the ability to manipulate voic messages by using an client. Failover (e.g. by CM reset, unplug LAN cable etc), AUDIX TUI, testing with the use of the CallerApp Utility, as well as interaction between users/accounts belonging to different CoS (Classes Of Service) were not test Test Description and Coverage The interoperability test areas included the following: Basic calls with voic messages Subscribers ability to access/login to the Messaging Voic notification sent to subscriber via Voic attachment (.wav files) to sent/generated notification MWI behavior upon manipulation (mailbox) behavior upon deletion via TUI Voic (on storage server/messaging) behavior when deleted via client Forwarding of with attached voice message file Forwarding of with message attachment from TUI Sending of plain text ( ) messages between subscribers/ accounts 2 of 26

3 2.2. Test Results and Observation Interoperability testing of the sample configuration was completed with successful results for the Messaging support of Microsoft Outlook Express IMAP4 based client. No issues were observed. 3 of 26

4 3. Reference Configuration The sample network configuration used is illustrated in Figure 1, where SIP and H.323 handsets are used to generate calls for voic into Messaging. References [1], [2] and [3] in Section 9 describe how to install and provision stations on Communications Manager and Session Manager that would enable using Messaging for voice messages. Therefore, these Application Notes do not describe the integration of Messaging and Communication Manager as well as Session Manager but rather focus on Messaging and Microsoft Outlook Express Client integration. These Application Notes also assume that Microsoft Outlook Express client has been installed on a computer according to the installation instructions provided by Microsoft. Figure 1: Sample Configuration for Avaya Aura Messaging and Microsoft Outlook Express IMPA4 Client 4 of 26

5 4. Equipment and Software Validated The following equipment and software were used for the sample configuration provided: Equipment Avaya Aura Communication Manager running on Avaya S8800 Server Avaya Aura System Manager running on Avaya S8800 Server Avaya Aura Session Manager running on Avaya S8800 Server Avaya Aura Messaging running on Avaya S8800 Server Avaya G650 Media Gateway Software R6.2.0 Build/CM_Simplex R016x VSP: R6.2.0 SP1 Build No Software Update Revision No: VSP: R VSP : R A (Power Supply) TN2312BP HW28 FW054 (IP Service Interface) TN799DP HW16 FW040 (C-LAN) TN2602AP HW08 FW062 (IP Media Processor) TN2464CP HW13 FW025 (DS1 Interface) SIP Firmware S96x1_SALBR6_0_3_V470.tar H.323 Firmware ha96xxua3_11.bin Avaya IP Phone 9621G Avaya IP Phone 9650 Microsoft Outlook Express Version on Windows 7 5. Configure Avaya Aura Messaging Messaging was configured for SIP communication with Session Manager. The procedures include the following areas: Administer Sites Administer Class Of Service Administer Telephony Integration Administer Subscribers See reference [4] in Section 9 for standard installation and configuration information. General knowledge of the configuration tools and interfaces is assumed. 5 of 26

6 5.1. Administer Sites A Messaging Pilot number and a Messaging Auto Attendant number needs to be defined for every site. Log into the Messaging System Management Interface (SMI) and go to Administration Messaging. In the left panel, under Messaging System (Storage) select Sites. In the right panel fill in the following: Under Main Properties: Messaging access number (external) Enter a Messaging Pilot number Message access number (internal) Enter a Messaging Pilot number Subscriber number length Set the digit length. In this example it s set to 5 Under Site Internal Dial Plan: Short extension length Set the extension length. In this example set to 5 Short mailbox length Set the extension length. In this example set to 5 6 of 26

7 5.2. Administer Class Of Service Log on to the Messaging System Management Interface (SMI) go to Administration Messaging. In the left panel, under Messaging System (Storage) select Class of Service. In the right panel fill in the following: Class of Service: Under General: IMAP4/POP3 access Set the Class of Service that is currently being used, in this example was set to Standard Ensure is set to Full Set Message Waiting Indicator (MWI) on user s desk phone Ensure this check box is ticked 7 of 26

8 Under Greetings: Two greeting (different greetings for busy and no-answer) Ensure this radio button is checked/selected Maximum length Set the maximum greetings length Under Notifications: Allow text message (or page) notification Set to Yes Allow outcalling notification Select Yes Allow notification Select Yes, with or without recording Click Save 8 of 26

9 5.3. Administer Telephony Integration A SIP trunk needs to be configured from Messaging to Session Manager. Log into the Messaging System Management Interface (SMI) and go to Administration Messaging. In the left panel, under Telephony Settings (Application) select Telephony Integration. In the right panel fill in the following: Under Basic Configuration: Switch Integration Type: Under SIP Specific Configuration: Transport Method: Connection 1 Messaging Address SIP Domain Click Save to save changes. SIP TCP Enter the Session Manager signaling IP address and TCP port number Enter the Messaging IP address and TCP port number Enter the Messaging and Session Manager domain names 9 of 26

10 5.4. Administer Subscribers Log into the Messaging System Management Interface (SMI) and go to Administration Messaging. In the left panel, under Messaging System (Storage) select User Management. In the right panel fill in the following: Under User Properties: First Name Enter first name Last Name Enter last name Display Name Enter display name Site Enter site name, in the example Default was used Mailbox Number Enter desired mailbox number i.e Extension Enter desired extension number i.e Class Of Service Select a Class Of Service Pronounceable Name Enter a pronounceable name to be used when dialing the extension using voice commands MWI Enabled Enable MWI light New Password/Confirm Password Enter desired extension password Click Save to save changes. 10 of 26

11 Under User Preferences for the configured user click Open User Preferences for then click Notify Me Under Notifications me a notification for each voice message Ensure this box is ticked To address Type the address e.g., Include the recording Ensure this check box is ticked Click Save. Repeat this section for all phones that will use Messaging for voice messaging services. 11 of 26

12 6. Configure Microsoft Outlook Express From the top bar of Microsoft Outlook Express click Tools Accounts From the emerging screen click Add Mail.. Type the Display Name, in this example it was set to Click Next 12 of 26

13 Type the address to be used. In the example it was set to Click Next. 13 of 26

14 For Server Names: My incoming mail server is a Set to IMAP Incoming mail (POP3, IMAP or HTTP) server Enter the incoming IMAP mail server, in this example the mail server was Outgoing mail (SMTP) server Enter an outgoing mail server, in this example the same was used Click Next. Note: In this configuration the Messaging was used as the Outgoing mail (SMTP) server. This will allow users to forward s to other subscribers IMAP accounts. The Messaging was also used as Message Storage Server. It can also be configured to use an existing corporate system. 14 of 26

15 Under Internet Mail Logon: Account name Enter account name, in the example set to Password Enter the password as set in the Messaging for a given extension. This password will be used by the client to access Messaging for a given user/extension credentials Remember password Ensure this box is ticked to avoid having to enter password each time the client accesses the account on the Messaging Click Next followed by Finish 15 of 26

16 New account is now created, in the example screen below the new account is named as Click Close. Click Yes on the question Would you like to download folders from the mail server you added? 16 of 26

17 Click OK on the emerging screen. 17 of 26

18 The new is created with the account name of 26

19 Modify the mailbox name to an appropriate account name. To do this, right-click on the newly created account on the screen below and select Properties. Under General tab Mail Account Set to meaningful account name, e.g Under Outgoing Mail Server on the Servers tab My server require authentication Ensure the check box for this option is ticked 19 of 26

20 Under Server Port Numbers on the Advanced tab This server requires a secure connection (SSL) Ensure the check box for this option is ticked for both Outgoing Mail (SMTP) and Incoming Mail (IMAP) Click Apply then OK. 20 of 26

21 The finally created account is seen below. 21 of 26

22 At the top bar of the Outlook Express client click Tools Options select Maintenance tab and check the Purge deleted messages when leaving IMAP folder box. This will enable automatic removal of the messages marked for delete. Then click Apply followed by OK 7. Verification Steps This section provides verification methods that can be performed on Session Manager, Messaging, and Microsoft Outlook Express client to verify their working configurations Avaya Aura Messaging Verification To verify basic interaction between the newly created Outlook Express client/account and the Messaging as a server the following steps can be followed for a chosen subscriber. In the example below client/account for extension was used. 22 of 26

23 Log on to the Messaging with the appropriate login and password then select Administration Messaging under Diagnostics select Mail Delivery then under Mail Delivery Test set the following: Sender Enter the sending extension, in this example Sender s Password Enter the corresponding messaging password associated with this client Recipient Enter Recipient s extention, in this example Click Run Test to enable Messaging to generate a test/diagnostic to the set mailbox account. If the test is successful then the following Test Results should be displayed on the Messaging test screen as seen below: 23 of 26

24 A Diagnotics test message will be generated by the Messaging to the account of extension If the setup is correct then Microsoft Outlook Express client should show a received for extension as seen below. Note: Click Send/Receive button at the top bar of the Microsoft Outlook Express client to force an immediate retrieval if nothing received yet Verification of Outlook Express upon new Voic To verify receiption of notification in a subscriber s box when a new voic is left on Messaging the following steps can be followed: Dial that subscriber s number and leave a message on their voice mail. Ensure the MWI light on their handset lights up Verify that an is then received by that subscriber s Outlook Express client. This will have an attached.wav file containing the voice message Read/play the message and ensure the MWI light on their handset is extinguished The message can then be deleted by clicking the Delete button at the top bar of the Outlook Express client. To remove the message from the Messaging (i.e., local Message Store Server), the message can also be purged using the Tools Purge Deleted Message option. 24 of 26

25 8. Conclusion As illustrated in these Application Notes, Avaya Aura Messaging can interoperate, via Avaya Aura Session Manager, with Microsoft Outlook Express client over IMAP4 protocol, so overall Microsoft Express is supported by Messaging. Refer to Section 2.2 for test/observation details. 9. References Product documentation for Avaya products available at 1. Administering Avaya Aura Communication Manager Release 6.2 Issue Administering Avaya Aura Session Manager Release 6.2 Issue Maintaining Troubleshooting Avaya Aura Session Manager Release 6.2 Issue Administering Avaya Aura Messaging Release 6.1 CID: Product Documentation for Microsoft Products may be found at 5. How to Set Up Outlook Express 25 of 26

26 Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by and are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly to the Avaya Solution & Interoperability Test Lab at 26 of 26

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