Application Notes for Resource Software International Revolution Web Call Accounting with Avaya Quick Edition Issue 1.0

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1 Avaya Solution & Interoperability Test Lab Application Notes for Resource Software International Revolution Web Call Accounting with Avaya Quick Edition Issue 1.0 Abstract These Application Notes describe the configuration steps required for Resource Software International (RSI) Revolution Web Call Accounting (Revolution Web) to work with Avaya Quick Edition. RSI Revolution Web is a comprehensive, affordable, easy to use, browser based call accounting solution providing detail, summary, and graphical reporting. It is a flexible, feature rich application that enables the capture of Call Detail Records (CDR) from Avaya Quick Edition. Information in these Application Notes has been obtained through DevConnect compliance testing and additional technical discussions. Testing was conducted via the DevConnect Program at the Avaya Solution and Interoperability Test Lab. 1 of 18

2 1. Introduction These Application Notes describe the configuration steps required for Resource Software International (RSI) Revolution Web Call Accounting (Revolution Web) to work with Avaya Quick Edition. RSI Revolution Web is a comprehensive, browser based call accounting solution providing detail, summary, and graphical reporting. Most environments can install this application on an existing non-dedicated computer. RSI Revolution Web is network ready and requires no additional client licensing fees. The configuration in Figure 1 shows a network consisting of Avaya Quick Edition telephones, Avaya Quick Edition Web interface, Avaya G11 PSTN Gateway, and RSI Revolution Web, Avaya S8300 Server with Avaya G350 Media Gateway, Avaya SIP Enablement Services (SES), and Avaya 4600 and 9600 Series IP Telephones running both H.323 and SIP firmware. Telephones are connected and powered through the Avaya C364T-PWR Converged Stackable switches, and through the Avaya G350 Media Gateway. The Avaya Quick Edition is configured to generate Call Detail Records (CDR) data for all inbound, outbound, and internal calls. All extension activity generated by any of the Avaya Quick Edition telephones, including incoming and outgoing calls, send CDR records to a configured IP address and port. The RSI Revolution Web application is configured to listen on the configured port for the CDR records. Once the RSI Revolution Web application receives and captures the raw CDR records from Avaya Quick Edition, RSI Revolution Web translates the CDR records and stores them in its database for later record retrieval in various formats by the end user. The tested configuration is shown in Figure 1. 2 of 18

3 Figure 1 Network Configuration Diagram 2. Equipment and Software Validated The following products and software were used for the configuration in Figure 1: Product Software/Version Avaya Quick Edition Avaya Quick Edition G11 PSTN Gateway Avaya Quick Edition A10 Analog Gateway Avaya 4610SW IP Telephone (Avaya Quick Edition) Avaya 4621SW IP Telephone (Avaya Quick Edition) Avaya S8300 Server with G350 Media Gateway R014x Avaya 9650 IP Telephone 1.5 (H.323) Avaya SIP Enablement Services SES Avaya 4621SW IP Telephone (SIP) Avaya 9650 IP Telephone (SIP) Avaya C3634-PWR Converged Stackable Switch of 18

4 Product Revolution Software International Revolution Web Call Accounting PCs for Avaya Quick Edition Web Interface, Revolution Software International Revolution Web Call Accounting Software/Version Windows XP Professional Service Pack 2 Table 1 Product and Software Version 3. Configure Avaya Quick Edition The configuration information provided in this section describes the steps required to set up Avaya Quick Edition to generate CDR data to a user-defined destination IP address and port. For all other provisioning information, such as Avaya Quick Edition installation and configuration, etc., please refer to the Avaya Quick Edition product documentation in Reference [1]. 4 of 18

5 1. On the Avaya Quick Edition Web interface, login into the System Options Login by entering the appropriate password. Note: Administration of the Avaya Quick Edition system can be performed at any networked PC by placing its IP address in the browser s URL field. On the screens below, was chosen. 5 of 18

6 2. Under the System Options, select Applications, then select CDR. 6 of 18

7 3. Under CDR, select Change Details and enter the required information. Primary CDR Server is the IP Address of the RSI Revolution Web application server and Primary CDR Port is the port. In this case Primary CDR Server is and the Primary CDR Port is Configure Revolution Software International Revolution Web Call Accounting The configuration information provided in this section describes the steps required to configure RSI Revolution Web to listen for CDR records from Avaya Quick Edition. For all other provisioning information, such as software installation, installation of optional components, configuration of RSI Revolution Web for call accounting, report generation, etc., please refer to the RSI Revolution Web product documentation in references [2] and [3]. The information provided in this section assumes RSI Revolution Web has already been successfully installed and licensed on the PC. 1. Navigate to Start Programs RSI Revolution Web. 7 of 18

8 2. On the RSI Revolution Web page that is displayed, type in appropriate login credentials to log into RSI Revolution Web and click Login. 8 of 18

9 3. On the RSI Revolution Web Home page that is displayed, click Configuration PBX Communication in the left-hand tree view. 9 of 18

10 4. On the PBX Communication page that is displayed, assign a PBX Name then click the Port tab. 10 of 18

11 5. In the Port tab page that is displayed, set Port to TCP and in the IP Parameters box, the Port to the same port number used by Avaya Quick Edition. Note: Both RSI Revolution Web and Avaya Quick Edition must use the same port number. 11 of 18

12 6. Click the Driver tab. In the Driver tab page that is displayed, set PBX driver to Avaya one-x Quick Edition and click Save. This completes configuration of RSI Revolution Web. 5. Interoperability Compliance Testing Interoperability compliance testing evaluated the ability of RSI Revolution Web to collect and process CDR records for various types of calls performed by the Avaya Quick Edition system (inbound, outbound, internal, transfer, conference, etc.). All CDR information was stored and later displayed in various formats to suit the end user s needs General Test Approach The general test approach was to manually place intra-switch calls, inbound trunk and outbound trunk calls to and from telephones attached to the Avaya Quick Edition system and to verify RSI Revolution Web CDR record collection capabilities, and its proper classification and reporting of attributes of the call. Calls were also placed to both H.323 and SIP telephones over a SIP Trunk from Avaya Communication Manager and Avaya SES systems. 12 of 18

13 5.2. Test Results All test cases passed. RSI Revolution Web successfully captured and processed call records from Avaya Quick Edition. For serviceability testing, RSI Revolution Web was able to resume CDR record collection after recovering from a network link lost without requiring manual intervention. This was also the case when the RSI Revolution Web application was brought back on-line due to a computer power loss. The following observations were made during testing: RSI Revolution Web reports calls only as Inbound (I) or Outbound (O). It does not identify calls participating in other event types such as retrieving voice mail, conference or transfer. Total Duration of CDR records for a conference does not reflect a true value of the duration of the conference. See Section 6, Step Verification Steps The following steps may be used to verify the configuration: 1. Place a call to the Avaya Quick Edition telephone, answer the call, and drop the call after a few seconds. 13 of 18

14 2. On the RSI Revolution Web page, click Views Live in the left-hand tree view. Then click Raw in the Live View list that is displayed. Note: SMDR Data represents the actual data being sent by each Avaya Quick Edition telephone (involved in the call) to the RSI Revolution Web application. 14 of 18

15 3. In the RSI Revolution Web page, click Views Live in the left-hand tree view. Then click Calls in the Live View list that is displayed. Note: The Live Calls data represents the filtered RSI Revolution Web application view of the raw data event. 15 of 18

16 In the RSI Revolution Web Main page, click Reports List in the left-hand tree view. RSI Revolution Web offers many different report choices on the presentation of the captured CDR information. The example report below reflects an incoming call to extension The incoming caller and extension are active for approximately 1 minute when extension conferences extension 69203, and the call lasts an addition 1 minute and 14 seconds. The total duration of the conference is 2 minute and 19 seconds. However, the total duration for the Departments Summary is 3 minutes and 33 seconds. This is the addition of the total length of the conference plus the time extension and were connected. 7. Support Technical support for RSI Revolution Web can be obtained by contacting Resource Software International Systems, Ltd. at: Phone: / Web: 8. Conclusion These Application Notes describe the steps for configuring the RSI Revolution Web to retrieve CDR data from Avaya Quick Edition. All test cases completed successfully. 16 of 18

17 9. References The following Avaya product documentation can be found at [1] Avaya Quick Edition System Administration Guide (August 2007 Issue 3). The following Resource Software International product documentation is installed on the harddrive during the RSI Revolution Web installation process: [2] Revolution Web Startup Guide. [3] Revolution Web User Guide. 17 of 18

18 Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by and are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice. The configurations, technical data, and recommendations provided in these Application Notes are believed to be accurate and dependable, but are presented without express or implied warranty. Users are responsible for their application of any products specified in these Application Notes. Please any questions or comments pertaining to these Application Notes along with the full title name and filename, located in the lower right corner, directly to the Avaya DevConnect Program at 18 of 18

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