Level 3 Diploma in Business and Administration (combined qualification)

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Level 3 Diploma in Business and Administration (combined qualification)"

Transcription

1 UNIT DATA SHEET Level 3 Diploma in Business and Administration (combined qualification) Pathway for Apprenticeship requires 78 credits = 58 from the combined NVQ and 15 from transferable skills for English, Maths and ICT. Examples of Suitable Job Titles and Responsibilities to Complete Apprenticeship: Administration Officer/Executive: Dealing with internal and external correspondence, organising meetings and events, producing documents, managing resources, managing office equipment, managing information. Administration Team Leader/Office Supervisor: Dealing with internal and external correspondence, organising meetings and events, producing documents, managing resources, managing office equipment, managing information, managing administration systems, managing office facilities. Personal Assistant: Making and receiving telephone calls, managing diaries, organising travel, organising meetings and events, handling correspondence, creating documents, developing presentations. Secretary: Dealing with internal and external correspondence, organising meetings, taking minutes at meetings, managing diaries, producing documents, transcribing notes, managing information. Qualification Title Credit Value 58 Level 3 Structure reference Level 3 Diploma in Business Administration (QCF) S/016/607 Minimum/Maximum GLH 282 to 432 To achieve a Level 3 Diploma in Business Administration, learners must complete a minimum of 58 credits: Qualification Structure (OCR Ref: 601/3676/5) credits from GROUP A MANDATORY UNITS 2. A minimum of 13 credits from GROUP B OPTIONAL UNITS 3. A maximum of 10 credits from GROUP C OPTIONAL UNITS 4. A maximum of 8 credits from GROUP D OPTIONAL UNITS A minimum of 40 credits must be achieved through the completion of units at Level 3 or above. Providing Superior Services to Individuals and Organisations Level 3 Diploma in Business and Administration Feb

2 Use the table below to check that chosen units meet the framework for the NVQ as described above Group Title of Unit or Ref Level Total L2 & Above Mandatory Units BA 40, 57, 58, 59 and M&L Group B At least 13 (and up to 31) Total of Overall Credits Group C No more than 10 (0 to 10) Group D No more than 8 (0 to 8) OVERALL TOTALS =40 =58 Level 3 Diploma in Business and Administration Feb 2016

3 Mandatory Group A (27 credits including 27 at level 3) OCR/CFA Ref. Ofqual Ref. Title Credit Level GLH 1/B&A 40 Y/506/1910 Communicate in a business environment /M&L 9 T/506/2952 Manage personal performance and development /B&A 57 R/506/1940 Principles of business communication and information /B&A 58 Y/506/1941 Principles of administration /B&A 59 D/506/1942 Principles of business Mandatory Group B (minimum of 13 credits to choose) 13 credits required at level 3 and above across groups B,C and D) CFA Ref. Ofqual Ref. Title Credit Level GLH 6/B&A 41 D/506/1911 Contribute to the improvement of business performance: You will need to identify the nature, likely cause and implications of a problem, evaluate the scope of the problem, analyse possible courses of action and use evidence to justify approach to problem solving, develop a plan and success criteria, obtain approval to implement solution, evaluate degree success and scale of implications of a solved problem, identify nature scope and scale of possible contributions to continuous improvement activities, Measure changes, calculate performance measures, justify case for adopting improvements, develop standard operating procedures. 7/B&A 42 H/506/1912 Negotiate in a business environment: You will need to identify purpose scope and objectives of the negotiation, prepare a negotiating strategy, prepare fall-back stances and compromises, assess the likely objectives and negotiation stances and research strengths and weaknesses of the other party, Carry out negotiations, adapt the conduct of the negotiation, maintain accurate records. 8/B&A 43 K/506/1913 Develop a presentation /B&A 44 M/506/1914 Deliver a presentation /B&A 45 T/506/1915 Create bespoke business documents: You will need to analyse different design techniques used, identify optimum method of presenting document, create design options take into account feedback from stakeholders, include content that meets brief, use design techniques that meet the specification, integrate nontext items, 11/B&A 46 A/506/1915 Contribute to the development and implementation of an information system: You will need to confirm purpose and use of system and identify information to be managed, confirm requirements for reporting information, recommend the functions that will be used to manipulate and report information, develop guidance for the use of an information system, recommend user access and security levels, make contributions to the development of system, participate in system testing, implement system in accordance with plan, confirm staff are trained, resolve or report problems and faults Level 3 Diploma in Business and Administration Feb

4 12/B&A 47 F/506/1918 Monitor information systems: You will need to evaluate the suitability of possible problem solving actions, analyse suitability of different evaluation techniques related to information systems, assess the potential consequences of breaches of confidentiality, evaluate the potential consequences of publishing reports containing inaccurate or unsubstantiated information, develop a plan to monitor information systems, carry out monitoring activities, provide training and support to system users, identify cause of problems with system and suggest solutions, recommend adaptions in response to identified problems or developments 13/B&A 48 J/506/1918 Evaluate the provision of business travel or accommodation: You will need to assess the performance of providers of travel or accommodation against agreed criteria, identify instances of exceptional and inadequate performance, evaluate benefits of limitations for existing arrangement and their implications, identify alternatives, produce costed plans setting out different options, shortlist alternative providers 21/B&A 60 K/506/1944 Manage an office facility: You will need to maintain equipment and consumables, establish systems to evaluate the effectiveness of office systems and procedures, review effectiveness of procedures to meet users adapting needs, manage the maintenance of office equipment, manage effective relationships with suppliers, take action to ensure administrative services are provided to agreed standard 22/B&A 61 M/506/1945 Analyse and present business data: You will need to agree parameters of the analysis and clarify any ethical requirements, organise the data to facilitate the analysis, select valid and reliable data analysis methods, apply analytical techniques, confirm the accuracy of data analysis, draw conclusions, present date in agreed reporting format, acknowledge limitations of the analysis, reference data source 23/B&A 14 Y/506/1809 Produce business documents: You will need to prepare the documents in line with in house requirements, provide final documents in appropriate format for authorised readers, specify restrictions and distribution lists, maintain requirements for security in the production, distribution and storage of the documents 24/B&A 16 R/506/1811 Store and retrieve information /B&A 17 Y/506/1812 Produce minutes of meetings: You will need to take accurate notes of attendance and proceedings and record allocated responsibilities, transcribe notes accurately, include all attachments, obtain approval for final documents, distribute minutes, maintain requirements of confidentiality 26/B&A 17 D/506/1813 Handle Mail: You will need to deal with both incoming and outgoing mail 28/B&A 22 T/506/1817 Prepare text from recorded audio instruction: To complete this unit you will have to dedicate sufficient time to learn the skill of audio typing. The learning for this unit will have to be arranged by yourself as an additional course of learning Level 3 Diploma in Business and Administration Feb 2016

5 29/B&A 25 Y/506/2295 Maintain and issue stationery and supplies: You will need to maintain storage and security requirements, carry out stock checks, chase up incorrect orders, maintain records of stock issues received and in storage, deal with unwanted or damaged stationery and supplies safely, recommend ways in which system can be improved 30/B&A 27 L/506/1869 Contribute to the organisation of an event: You will need to be included in both pre-event and post-event activities and are required to set up the event 31/B&A 28 D/506/1875 Organise business travel or accommodation: You will need to research business travel or accommodation options for others, make business travel or accommodation arrangements for others 32/B&A 29 H/506/1876 Provide administrative support at meetings: You will need to book meeting venue, resources and facilities, collate documents for the meeting, distribute meeting invitations etc, support the administration of the meeting including distribution of minutes and carrying out any follow up actions 33/B&A 30 T/506/1879 Administer human resource records: You will need to keep HR records up to date, process data in accordance with organisational procedures 34/B&A 31 A/506/1883 Administer the recruitment and selection process - You will need to check that details are correct, place job advertisements, record applicant responses, provide requested information, invite shortlisted applicants to participate in selection process, co-ordinate selection process, carry out pre-employment checks, inform applicants of the outcome, keep selection records up to date 36/ B&A 33 R/506/1890 Administer finance - You will need to record income and expenditure, process purchase orders, invoices or expenses, process outgoing payments, accept or allocate incoming payments 37/B&A 35 M/506/1895 Buddy a colleague to develop their skills - You will need to agree schedule of meetings, provide examples of carrying out work tasks correctly, identify instances of good practice and areas for improvement, praise buddy, give constructive feedback, offer hints and tips based on personal experience 38/B&A 39 L/506/1905 Employee rights and responsibilities: This unit can be completed to cover the ERR requirements 42/B&A 20 K/506/1815 Prepare text from notes using touch typing - You will have to dedicate sufficient time to learn the skill of touch typing. The learning for this unit will have to be arranged by yourself as an additional course of learning Level 3 Diploma in Business and Administration Feb

6 Option Group C (maximum of 10 credits to choose) 13 credits required at level 3 and above across groups B,C and D) OCR/CFA Ref. Ofqual Ref. Title Credit Level GLH 43/M&L 10 T/506/1820 Promote equality, diversity and inclusion in the workplace: You will need to ensure colleagues are aware of their responsibilities for equality and diversity and inclusion in the workplace, identify potential issues relating to E&D and inclusion in the workplace 44/M&L 11 A/506/1821 Manage team performance - You will need to identify strengths, competences and expertise of team members and allocate work accordingly, identify areas for improvement in team members performance, amend priorities and plans, recommend changes to systems and processes to improve quality of work, communicate individual and team objectives, provide support to team members, agree process for feedback on work progress, review the effectiveness of team communications and make improvements 45/M&L 12 J/506/1921 Manage individual s performance You will need to agree SMART objectives, delegate responsibility to individuals, apply motivation techniques, provide information resources and on-going mentoring support, monitor individuals progress towards objectives, recognise individuals achievements of targets and quality standards 46/M&L 13 L/506/1922 Manage individual s development in the workplace - You will need to review individuals learning and development needs at regular intervals and suggest learning and development opportunities and interventions that are likely to meet individual and business needs 47/M&L 14 Y/506/1924 Chair and lead meetings - You will need to follow business conventions in the conduct of a meeting, facilitate meetings, manage the agenda, summarise the agreed actions, allocate responsibilities and timescales, etc, take action to ensure that accurate records of a meeting are produced and distributed, take action to ensure post-meeting actions are completed, evaluate the effectiveness of a meeting and identify points for future development 48/M&L 16 J/506/2292 Encourage innovation - You will need to analyse advantages and disadvantages of techniques to generate ideas, agree terms of reference and criteria with stakeholders for evaluation potential innovation and improvement, engage team members in finding opportunities to innovate and suggest improvements, monitor performance etc, analyse valid information to identify opportunities for innovation and improvement, generate ideas for innovation or improvement, test selected ideas, evaluate fitness for purpose and value, assess potential innovations and improvements, explain risks of implementing innovative ideas and justify conclusions, prepare costings and schedules of work and design processes that support efficient implementation Level 3 Diploma in Business and Administration Feb 2016

7 49/M&L 18 M/506/2292 Procure products and/or services: You will need to decide whether the purchase of products and/or services offers the organisation best value, evaluate ethical and sustainability considerations, justify the decision to buy with evidence of an analysis or risks, costs and benefits, confirm the capability and track record of suppliers, select suppliers, agree contract terms, record agreements. 50/M&L 19 T/506/1929 Implement change: You will need to evaluate the suitability of change management models, assess the need for contingency planning, assess the need for crisis management, develop a plan with SMART objectives, brief team members on their roles, gain acceptance to the need for change from team members and other stakeholders, analyse advantages and disadvantages of monitoring techniques, provide support to team members and stakeholders, monitor progress of implantation of plan, manage problems, assess suitability of techniques, collate valid feedback, analyse feedback, identify areas for improvement and communicate lessons learnt. 51/M&L 20 K/506/1930 Implement and maintain business continuity plans and processes: You will need to confirm the required aim, scope and objectives of business continuity plan, engage stakeholders in developing business continuity plans, identify business critical products/services, develop framework for business continuity management, recommend resources, communicate importance and requirements of continuity plans, provide training for all staff, validate and test the strength of continuity plans, update plans in light of feedback 52/M&L 23 F/506/1934 Participate in a project: You will need to fulfil role in accordance with project plan, collect project related information, use appropriate tools to analyse project, report on analysis, draw issues anomalies and potential problems to attention of the manager 53/M&L 25 J/506/1949 Develop and maintain professional networks: You will need to identify potential networks for professional development, shortlist networks for development, assess the benefits and limitations of joining and maintaining networks, identify the potential for mutual benefit with network members, promote own skills to network members, provide information services or support to network members, establish boundaries of confidentiality, agree guidelines for exchange of information, take action to ensure that participation in networks reflects current and defined future aspirations, make introductions to people with common complementary interest to and within networks Level 3 Diploma in Business and Administration Feb

8 54/M&L 27 Y/506/1955 Develop and implement an operational plan: You will need to evaluate the use of risk analysis techniques in operational planning, evaluate the use of planning tools and techniques in the operational planning process, identify SMART targets, identify evaluation mechanisms, ensure plans are consistent with organisational strategy, develop proportionate and targeted plans to manage identified risks, take action to ensure that plans complete and maximise synergy with other business areas, implement plans, communicate requirements, revise plans in light of changing circumstances, conduct periodic reviews of the progress and effectiveness of plans, report on the effectiveness of operational plans 55/M&L 34 K/506/1989 Manage physical resources: You will need to identify the need for physical resources, evaluating alternative options and the impact on the organisation of introducing them, develop a business case for resources supported with cost estimates and contingency arrangements and analysis of likely benefits, obtain authorisation for financial commitment, negotiate best value from contracts, evaluate the efficiency of resources, recommend improvements to the use of resources, analyse the benefits of effective equipment in the conservation of energy and the environment. 56/M&L 36 K/506/1992 Prepare for and support quality audits: You will need to establish the quality requirements, confirm documentation is completed and agreed actions implemented, make available information requested in advance by auditors, provide access to information, agree actions and timescales with auditors, identify instances where business processes quality standards and/or procedures could be improved, and develop a quality improvement plan. 57/M&L 38 A/506/1995 Manage a budget: You will need to use the budget to control performance and expenditure, identify the cause of budget variations, identify actions to be taken to address variations, propose realistic revisions to budget, provide budget related reports and information, explain actions to be taken in the event of suspected fraud or malpractice identify successes and areas for improvement in budget management, make recommendations to improve future budget setting and management. 58/M&L 40 R/506/1999 Manage a project: You will need to evaluate the use of risk analysis techniques, project planning and management tools and techniques and the impact of changes to project scope, schedules, finance, risk etc, analyse requirements of project governance and how project fits with organisations overall vision etc, agree objectives and scope of proposed projects with stakeholders, assess the independencies and potential risks with the project, develop a project plan with SMART objectives, develop proportionate and targeted plans to manage identified risks and contingencies, apply project lifecycle approaches to progress of project, brief project team members, implement plans, communicate requirements, revise plans when required, keep stakeholders up to date, complete close-out actions, conduct periodic reviews, evaluate effectiveness of capturing and managing project related knowledge, report on the effectiveness of the plans Level 3 Diploma in Business and Administration Feb

9 59/M&L 41 L/506/2004 Manage business risk: You will need to analyse business risk identification theories and models, monitor work in line with organisational risk procedures, identify potential risks and assess their potential consequences etc, communicate to stakeholders likelihood of the risks occurring and potential consequences, develop risk management plans and processes, implement risk management plans, monitor on-going risk related developments and amend plans, keep stakeholders informed, evaluate the effectiveness of actions taken, identifying future improvements. 61/ CS25 L/506/2150 Organise and deliver customer service: You will need to confirm that systems and structures are in place to enable the delivery of agreed standards in customer service, prepare resources, plan how to deal with unexpected workloads, allocate priorities to address points of service failure, identify areas for improvement in own customer service deliver and adapt own customer service delivery to meet customers changing expectations. 62/ CS31 R/506/2151 Resolve customers complaints: You will need to assess the suitability of a range of monitoring techniques for customer complaints, confirm nature of complaints and take personal responsibility for dealing with them, agree solutions with customers, record the outcome of handing the complaint. 63 T/502/4301 Using You will need to send s to individuals and groups, use address book to manage contact information, develop and communicate guidelines and procedures for using effectively, use software tools and techniques to automate responses, be-able to archive messages, organise, store and archive messages effectively, customise software to make it easier to use, respond appropriately to problems. 64 Y/502/4629 Word Processing Software (also see ERRs): You will need to create, store and modify templates, combine and merge information, select and use tools and techniques to work with multiple documents or users, customise interface to meet needs, analyse and explain the requirements for structure and style, create use and modify tables, columns and forms to organise information, define and modify styles, select and use tools and techniques to organise and structure long documents, select and use page and sections layouts, evaluate quality of the documents produced, respond appropriately to any quality problems. 67 T/502/4623 Presentation Software (also see ERRs): You will need to insert charts and tables and link to data source, insert images, video or sound, identify any constraints, organise and combine information for presentations, store and retrieve presentation files effectively, create, amend and use appropriate templates and themes for slides, use appropriate technique to edit and format presentations, create and use interactive elements to enhance presentations, select and use animation and transition techniques appropriately, prepare interactive slideshow and associated products, check presentation meets needs, evaluate presentations, identify any quality problems and respond appropriately to them Level 3 Diploma in Business and Administration Feb

10 68 J/502/4397 Bespoke Software (also see ERRs) : You will need to select and use appropriate techniques to link and combine information, evaluate the use of software functions, create, change and use appropriate structures and/or layouts, manage data files, select and use appropriate tools and techniques to edit, analyse and format information, identify and respond appropriately to quality problems, select and use presentation methods to aid clarity and meaning Mandatory Group D (maximum of 8 credits to choose) 13 credits required at level 3 and above across groups B,C and D) CFA Ref. Ofqual Ref. Title Credit Level GLH M&L 15 F/506/2596 Principles in leadership and management CS 26 Y/506/2152 Understand the customer service environment B&A 56 D/506/1939 Understand the legal context of business Explanation of Levels When choosing a unit consider the level of work that will be required of you. See guide below to assist in this decision. Level 2: Same as GCSE Grades A* - C Level 3: Same as A Level Level 4: Level 4 and above are known as higher education Level 5: Level 5 and above are degree-standard qualifications Progression from the Business Administration Intermediate Apprenticeship Think about how you want to progress after your apprenticeship. Below are some suggestions of areas you may be able to progress onto. Advanced apprentices, with the support and opportunities in the workplace, can progress onto: The level 4 Higher Apprenticeship in Business and Professional Administration Further or Higher education to undertake business related or other qualifications, including Foundation Degrees in areas such as business, business management, and business administration A range of business and management undergraduate programmes A range of business professional qualifications at level 4 and above With additional training, advanced apprentices may be able to progress in their careers to roles including office manager, administration team leader, personal assistance or a wide range of managerial roles within business. Barred Combinations These are units that cannot be counted together as part of the rule of combination for this qualification. The following table lists the units in this qualification that are barred with other units. OCR Unit No 13 Unit Title Evaluate the provision of business travel or accommodation OCR Unit No 31 Barred With Organise business travel or accommodation 52 Participate in a project 58 Manage a project Level 3 Diploma in Business and Administration Feb 2016

Level 2 Diploma in Business and Administration (combined qualification)

Level 2 Diploma in Business and Administration (combined qualification) UNIT DATA SHEET Level 2 Diploma in Business and Administration (combined qualification) Pathway for Apprenticeship requires 60 credits = 45 from the combined NVQ and 15 from transferable skills for English,

More information

Business Administration. Level 3 Diploma in Business Administration (QCF) 2014 Skills CFA Level 3 Diploma in Business Administration (QCF) Page 1

Business Administration. Level 3 Diploma in Business Administration (QCF) 2014 Skills CFA Level 3 Diploma in Business Administration (QCF) Page 1 Business Administration Level 3 Diploma in Business Administration (QCF) 2014 Level 3 Diploma in Business Administration (QCF) Page 1 Level 3 Diploma in Business Administration (combined qualification)

More information

Business Administration. Level 2 Diploma in Business Administration (QCF) 2014 Skills CFA B&A units L1 Page 1

Business Administration. Level 2 Diploma in Business Administration (QCF) 2014 Skills CFA B&A units L1 Page 1 Business Administration Level 2 Diploma in Business Administration (QCF) 2014 Skills CFA B&A units L1 Page 1 Level 2 Diploma in Business Administration (combined qualification) Qualification Title Credit

More information

Management. Level 3 Diploma in Management (QCF) 2014 Skills CFA Level 3 Diploma in Management (QCF) Page 1

Management. Level 3 Diploma in Management (QCF) 2014 Skills CFA Level 3 Diploma in Management (QCF) Page 1 Management Level 3 Diploma in Management (QCF) 2014 Skills CFA Level 3 Diploma in Management (QCF) Page 1 Level 3 Diploma in Management (combined qualification) Qualification Title Credit Value 55 Level

More information

Management. Level 4 NVQ Diploma in Management (QCF) 2014 Skills CFA Level 4 NVQ Diploma in Management (QCF) Page 1

Management. Level 4 NVQ Diploma in Management (QCF) 2014 Skills CFA Level 4 NVQ Diploma in Management (QCF) Page 1 Management Level 4 NVQ Diploma in Management (QCF) 2014 Skills CFA Level 4 NVQ Diploma in Management (QCF) Page 1 Level 4 NVQ Diploma in Management Qualification Title Credit Value Level 4 Structure Reference

More information

Management and Leadership. Level 5 NVQ Diploma in Management and Leadership (QCF)

Management and Leadership. Level 5 NVQ Diploma in Management and Leadership (QCF) Management and Leadership Level 5 NVQ Diploma in Management and Leadership (QCF) 2014 Skills CFA Level 5 NVQ Diploma in Management and Leadership (QCF) Page 1 Level 5 NVQ Diploma in Management and Leadership

More information

Fact Sheet - Level 2 Diploma in Business Administration (QCF)

Fact Sheet - Level 2 Diploma in Business Administration (QCF) Fact Sheet - Level 2 Diploma in Business Administration (QCF) Combined (Competence and Knowledge) qualification This Apprenticeship framework consists of the following elements- Level 2 Diploma in Business

More information

Customer Service. Level 3 Diploma in Customer Service (QCF) 2014 Skills CFA Level 3 Diploma in Customer Service (QCF) Page 1

Customer Service. Level 3 Diploma in Customer Service (QCF) 2014 Skills CFA Level 3 Diploma in Customer Service (QCF) Page 1 Customer Service Level 3 Diploma in Customer Service (QCF) 2014 Level 3 Diploma in Customer Service (QCF) Page 1 Level 3 Diploma in Customer Service (combined qualification) Qualification Title Credit

More information

Qualification Specification. Higher Apprenticeship in Business & Professional Administration Level 4 (England)

Qualification Specification. Higher Apprenticeship in Business & Professional Administration Level 4 (England) Qualification Specification Higher Apprenticeship in Business & Professional Administration Level 4 (England) Version 2.0 (July 2016) Qualification Specification: Business Administration: Higher Apprenticeship

More information

Apprenticeships and Vocational Training

Apprenticeships and Vocational Training Apprenticeships and Vocational Training Business and Administration qualifications are adaptable to almost any organisation. Candidates will gain transferable skills through the qualification enabling

More information

5528-02/03/04 Level 2/3/4 Diploma in Business Administration. August 2014 Version 1.4 (August 2015)

5528-02/03/04 Level 2/3/4 Diploma in Business Administration. August 2014 Version 1.4 (August 2015) QUALIFICATION HANDBOOK 5528-02/03/04 Level 2/3/4 Diploma in Business Administration August 2014 Version 1.4 (August 2015) Qualification at a glance Subject area Business and Administration City & Guilds

More information

IAM Level 2 Certificate in Principles of Business and Administration

IAM Level 2 Certificate in Principles of Business and Administration IAM Level 2 Certificate in Principles of Business and Administration Qualification aim The IAM Level 2 Certificate in Principles of Business and Administration aims to develop learners knowledge and understanding

More information

/03/04 Level 2/3/4 Diploma in Business Administration. August 2014 Version 2.0 (March 2016)

/03/04 Level 2/3/4 Diploma in Business Administration. August 2014 Version 2.0 (March 2016) QUALIFICATION HANDBOOK 5528-02/03/04 Level 2/3/4 Diploma in Business Administration August 2014 Version 2.0 (March 2016) Qualification at a glance Subject area City & Guilds number 5528 Age group approved

More information

Rules of Combination Handbook for Business Administration

Rules of Combination Handbook for Business Administration ROC HANDOOK Rules of Combination Handbook for usiness 9097 Level 2 and 3 usiness and apprenticeship Level 1 NVQ Award in usiness and 4428/01 500/9516/X Level 1 NVQ Certificate in usiness and 4428/01 500/9871/8

More information

Management & Leadership

Management & Leadership Management & Leadership Overview The Management and Leadership qualifications aim to contribute to the skills, knowledge and overall performance of management and aid career progression. The qualifications

More information

IAM Level 2. NVQ Certificate in Business and Administration. Qualification handbook. 2012 edition

IAM Level 2. NVQ Certificate in Business and Administration. Qualification handbook. 2012 edition IAM Level 2 NVQ Certificate in Business and Administration Qualification handbook 2012 edition Published by the IAM IAM 2012 Registered charity number 254807 Published 2012 All rights reserved. This publication

More information

ITEC Level 2 Diploma in Business Administration Rationale

ITEC Level 2 Diploma in Business Administration Rationale 2 Diploma in Business Administration Rationale Aims and Objectives The 2 Diploma in Business Administration is a vocational qualification regulated by Ofqual within the Qualifications and Framework. It

More information

Customer Service. Level 2 Diploma in Customer Service (QCF) 2014 Skills CFA Level 2 Diploma in Customer Service (QCF) Page 1

Customer Service. Level 2 Diploma in Customer Service (QCF) 2014 Skills CFA Level 2 Diploma in Customer Service (QCF) Page 1 Customer Service Level 2 Diploma in Customer Service (QCF) 2014 Level 2 Diploma in Customer Service (QCF) Page 1 Level 2 Diploma in Customer Service (combined qualification) Qualification Title Credit

More information

Proposed learner name:

Proposed learner name: Proposed learner name: To achieve this qualification, candidates must complete a total of 45 credits, 19 credits from the mandatory units, 26 credits from the optional units. Candidates must achieve at

More information

Setting Standards Achieving Success

Setting Standards Achieving Success Setting Standards Achieving Success Resolve F1 customer service problems Manage a project B5 Provide B10 leadership for your team Manage risk F5 team E14 Support E1 Manage a budget team and virtual working

More information

Personal Learning and Thinking Skills

Personal Learning and Thinking Skills Personal Learning and Thinking Skills Guidance on delivering Personal Learning and Thinking Skills within Pan Sector Apprenticeship Frameworks Independent enquirers Creative thinkers Reflective learners

More information

Specification. Edexcel NVQ qualification. Edexcel Level 3 NVQ Certificate in Management (QCF)

Specification. Edexcel NVQ qualification. Edexcel Level 3 NVQ Certificate in Management (QCF) Specification Edexcel NVQ qualification Edexcel Level 3 NVQ Certificate in Management (QCF) For first registration August 2010 Edexcel, a Pearson company, is the UK s largest awarding organisation offering

More information

datasheet QCF Contact Centre Operations What is an NVQ?

datasheet QCF Contact Centre Operations What is an NVQ? QCF Contact Centre Operations Contact Centre Operations Level 2 Certificate (10265) Contact Centre Operations Level 3 Diploma (10268) Contact Centre Operations Level 4 Diploma (10269) OCR s qualifications

More information

datasheet Certificate/Diploma in Business and Administration Main features of the qualifications Introduction Target audience

datasheet Certificate/Diploma in Business and Administration Main features of the qualifications Introduction Target audience Certificate/Diploma in Business and Administration 04707 Level 3 Certificate in Business and Administration 04708 Level 3 Diploma in Business and Administration Main features of the qualifications The

More information

IQ Level 3 NVQ Diploma in Management (QCF) Specification

IQ Level 3 NVQ Diploma in Management (QCF) Specification IQ Level 3 NVQ Diploma in Management (QCF) Specification Regulation No: 600/6699/4 Page 1 of 94 IQB/0.2/115 Version 1.0 10/10/2012 Author CZ Contents Page Introduction... 4 About this Qualification (Description,

More information

EDI Level 1-2 NVQ Award in Business and Administration. EDI Level 1-4 NVQ Certificate in Business and Administration

EDI Level 1-2 NVQ Award in Business and Administration. EDI Level 1-4 NVQ Certificate in Business and Administration Vocational Qualifications EDI Level 1-2 NVQ Award in Business and Administration EDI Level 1-4 NVQ Certificate in Business and Administration EDI Level 2-4 NVQ Diploma in Business and Administration Specification

More information

This incredibly fast-moving sector is growing all the time so developing your skills in this area is one of the best career moves you could make.

This incredibly fast-moving sector is growing all the time so developing your skills in this area is one of the best career moves you could make. Business Administration, Accountancy, Retail, Customer Service & IT I m really glad that I chose an Apprenticeship in Business Administration. I m getting vital experience and the skills I m learning are

More information

Qualification Specification

Qualification Specification BCS Level 2 ECDL Certificate in IT Application Skills (QCF) 600/6943/0 Version 1.4 March 2016. Contents 1. About BCS 3 2. Equal Opportunities 3 3. Introduction to the qualification 4 3.1 Qualification

More information

Business Management, Accounting and Administration

Business Management, Accounting and Administration Business Management, Accounting and Administration Redcar & Cleveland College has a strong track record of working closely with employers. We develop the skills of your workforce to help: Improve employee

More information

Unlocking your potential. The Level 2 Intermediate Apprenticeship in Business and Administration. Validated by City & Guilds

Unlocking your potential. The Level 2 Intermediate Apprenticeship in Business and Administration. Validated by City & Guilds Unlocking your potential The Level 2 Intermediate Apprenticeship in Business and Administration Validated by City & Guilds The Level 2 Intermediate Apprenticeship in Business and Administration What is

More information

Level 3 NVQ Certificate/Diploma in Business and Administration (4428-03/93)

Level 3 NVQ Certificate/Diploma in Business and Administration (4428-03/93) Level 3 NVQ Certificate/Diploma in Business and Administration (4428-03/93) Qualification handbook for centres www.cityandguilds.com August 2011 ersion 1.3 (Aug 2011) Level 3 NVQ Certificate in Business

More information

Diploma in Management Level 4

Diploma in Management Level 4 Diploma in Management Level 4 This qualification is accredited by OFQUAL as being Stand Alone and part of Apprenticeships. Learners must achieve 37 credits and above to gain the Diploma qualification.

More information

datasheet Award/Certificate/Diploma in Business and Administration Main features of the qualifications Introduction Target audience

datasheet Award/Certificate/Diploma in Business and Administration Main features of the qualifications Introduction Target audience Award/Certificate/Diploma in Business and Administration 04704 Level 2 Award in Business and Administration 04705 Level 2 Certificate in Business and Administration 04706 Level 2 Diploma in Business and

More information

Volunteer Managers National Occupational Standards

Volunteer Managers National Occupational Standards Volunteer Managers National Occupational Standards Contents 00 Forward 00 Section 1 Introduction 00 Who are these standards for? 00 Why should you use them? 00 How can you use them? 00 What s in a Standard?

More information

Apprenticeships. Careers and Participation Services (Work Based Learning) Tel:

Apprenticeships. Careers and Participation Services (Work Based Learning) Tel: Apprenticeships Careers and Participation Services (Work Based Learning) Tel: 01785 277918 Email: wbl.enquiries@entrust-ed.co.uk Entrust Apprenticeships An Apprenticeship is a real job with training, you

More information

Business Administration (England)

Business Administration (England) Business Administration (England) Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr03097

More information

Specification ISMM Level 2 NVQ Certificate in Sales (QCF)

Specification ISMM Level 2 NVQ Certificate in Sales (QCF) Specification ISMM Level 2 NVQ Certificate in Sales (QCF) Level 2 NVQ Competence Based Qualification for the Apprenticeship Valid from 01.12.12 Version 3 Ofqual regulated The Institute of Sales and Marketing

More information

VPQ Level 6 Business, Management and Enterprise

VPQ Level 6 Business, Management and Enterprise VPQ Level 6 Business, Management and Enterprise VPQ Level 6 Certificate in Business, Management and Enterprise The VPQ Level 6 Certificate in Business, Management and Enterprise is a 30 credit qualification.

More information

Level 3 Diploma in Health Informatics (7450-03) September 2013 Version 1.5 (August 2015)

Level 3 Diploma in Health Informatics (7450-03) September 2013 Version 1.5 (August 2015) Level 3 Diploma in Health Informatics (7450-03) QUALIFICATION HANDBOOK September 2013 Version 1.5 (August 2015) Qualification at a glance Subject area City & Guilds number 7450 Health Informatics Age group

More information

Recognition of Prior Learning (RPL) BSB40515 Certificate IV in Business Administration

Recognition of Prior Learning (RPL) BSB40515 Certificate IV in Business Administration Recognition of Prior Learning (RPL) BSB40515 Certificate IV in Business Administration What is RPL? RPL recognises that you may already have the skills and knowledge needed to meet national competency

More information

Leadership and Management Training

Leadership and Management Training Bury College Business Solutions Leadership and Management Training The employers choice. For all your company training needs. Bury College Business Solutions - Customer Excellence Award Winner 2011 Develop

More information

REC Level 2 Certificate in Recruitment Resourcing (QCF) Syllabus

REC Level 2 Certificate in Recruitment Resourcing (QCF) Syllabus REC Certificate in Recruitment Resourcing (QCF) Syllabus Candidates must achieve:... all 7 Mandatory units, providing 17 credits... Page RPK 1 Understanding the recruitment industry... 2 RPK 2 Understanding

More information

Level 2 NVQ Award/Certificate/Diploma in Business and Administration (4428-02/92)

Level 2 NVQ Award/Certificate/Diploma in Business and Administration (4428-02/92) Level 2 NVQ Award/Certificate/Diploma in Business and Administration (4428-02/92) Qualification handbook for centres www.cityandguilds.com November 2012 Version 1.4 (Nov 2012) Level 2 NVQ Award in Business

More information

QCF. Business Administration. Centre Handbook. OCR Level 2 Diploma in Business Administration Entry code 10383. Oxford Cambridge and RSA

QCF. Business Administration. Centre Handbook. OCR Level 2 Diploma in Business Administration Entry code 10383. Oxford Cambridge and RSA Oxford Cambridge and RSA QCF Business Administration Centre Handbook OCR Level 2 Diploma in Business Administration Entry code 10383 OCR 2014 September 2014 OCR Level 2 Diploma in Business Administration

More information

BIIAB Level 4 NVQ Diploma in Business Administration (QCF)

BIIAB Level 4 NVQ Diploma in Business Administration (QCF) Qualification Handbook BIIAB Level 4 NVQ Diploma in Business Administration (QCF) 601/6604/6 Version 1 BIIAB October 2015 Table of Contents 1. About the BIIAB Level 4 NVQ Diploma in Business Administration

More information

BUSY BEES. Early Years Training Academy. Apprenticeships

BUSY BEES. Early Years Training Academy. Apprenticeships BUSY BEES Early Years Training Academy Apprenticeships Contents Apprenticeships: Intermediate Apprenticeship for the Children and Young People s Workforce Advanced Apprenticeship for the Children and Young

More information

Social Media and Digital Marketing (England)

Social Media and Digital Marketing (England) Social Media and Digital Marketing (England) Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr01743

More information

Level 5 Diploma in Managing the Supply Chain (QCF) Qualification Specification

Level 5 Diploma in Managing the Supply Chain (QCF) Qualification Specification Level 5 Diploma in Managing the Supply Chain (QCF) Qualification Specification Created: May 2012 Version: 1.0 Accreditation Number: 600/5605/8 Qualification Start Date: 1 st June 2012 Qualification Last

More information

STANDARDS INFORMATION BOOKLET LEVEL 3 NVQ CERTIFICATE IN MANAGEMENT

STANDARDS INFORMATION BOOKLET LEVEL 3 NVQ CERTIFICATE IN MANAGEMENT STANDARDS INFORMATION BOOKLET LEVEL 3 NVQ CERTIFICATE IN MANAGEMENT CONTENTS 1. What is an ECITB QCF qualification?... 2 1.1 What is the process involved in achieving a QCF qualification?... 3 1.2 What

More information

Public Relations. National Occupational Standards December 2013

Public Relations. National Occupational Standards December 2013 Public Relations National Occupational Standards December 2013 Skills CFA 6 Graphite Square, Vauxhall Walk, London SE11 5EE T: 0207 0919620 F: 0207 0917340 E: info@skillscfa.org www.skillscfa.org No. NOS

More information

Specification ISMM Level 3 NVQ Diploma in Sales (QCF)

Specification ISMM Level 3 NVQ Diploma in Sales (QCF) Specification ISMM Level 3 NVQ Diploma in Sales (QCF) Level 3 NVQ Competence Based Qualification for the Apprenticeship Valid from 01.11.12 Version 3 Ofqual regulated The Institute of Sales and Marketing

More information

Level 6 Certificate in Managing the Supply Chain

Level 6 Certificate in Managing the Supply Chain Level 6 Certificate in Managing the Supply Chain Regulator Ofqual Qualification Reference Number 600/7830/3 Qualification Start Date 1 February 2013 Last Date for Registration 31 December 2017 Available

More information

Qualification Outline

Qualification Outline Qualification Outline Certificate IV in Project Management Practice BSB41513 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au

More information

HR & Finance Administrator. Under the guidance of senior staff be responsible for HR administration and undertaking financial duties for the school.

HR & Finance Administrator. Under the guidance of senior staff be responsible for HR administration and undertaking financial duties for the school. Bolton Council JOB DESCRIPTION Job Title HR & Finance Administrator Grade : Grade 4 SCP 17 to 21 Primary Purpose of Job: Responsible to: Principal Responsibilities: Under the guidance of senior staff be

More information

Managing a Business Event

Managing a Business Event Unit 18: Managing a Business Event Unit code: QCF Level 3: Credit value: 10 Guided learning hours: 60 Aim and purpose F/502/5449 BTEC National The aim of this unit is to develop learners skills in and

More information

Improving Your Own Management and Leadership Performance

Improving Your Own Management and Leadership Performance Unit Title: OCR unit number 32 QN number Level: 3 Credit value: 2 Guided learning hours: 20 Improving Your Own Management and Leadership Performance H/602/0416 Unit purpose and aim This unit provides the

More information

Qualification Specification

Qualification Specification BCS Level 2 ECDL Certificate in IT Application Skills 600/6943/0 Version 1.70 September 2016. Contents 1. About BCS 3 2. Equal Opportunities 3 3. Introduction to the qualification 3 3.1 Qualification summary

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 2 Extended Certificate in Health Informatics (7450-12) February 2012 Version 1.0 Qualification at a glance Subject area City & Guilds number 7450 Health Informatics Age group

More information

Qualification Specification

Qualification Specification BCS Level 2 Certificate in IT User Skills (ECDL Core) Version 1.0 December 2015. Contents 1. About BCS 3 2. Equal Opportunities 3 3. Introduction to the qualification 4 3.1 Qualification summary 4 3.2

More information

Higher Apprenticeship in Business & Professional Administration - Level 4 (England)

Higher Apprenticeship in Business & Professional Administration - Level 4 (England) Higher Apprenticeship in Business & Professional Administration - Level 4 (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 6 APRIL 2015 Modifications to SASE came into effect on 6th

More information

Performance objectives

Performance objectives Performance objectives are benchmarks of effective performance that describe the types of work activities students and affiliates will be involved in as trainee accountants. They also outline the values

More information

performance and development

performance and development Unit 205 Manage personal performance and development UAN: L/506/1788 Level: 2 Credit value: 4 GLH: 18 Relationship to NOS: Assessment requirements specified by a sector or regulatory body: Aim: Management

More information

Level 3 Diploma in Hospitality Supervision and Leadership (NVQ) (7250) Logbook

Level 3 Diploma in Hospitality Supervision and Leadership (NVQ) (7250) Logbook Level 3 Diploma in Hospitality Supervision and Leadership (NVQ) (7250) Logbook www.cityandguilds.com December 2009 Version 1.6 2 About the qualification 2.2 The structure of the Level 3 Diploma in Hospitality

More information

Achieve. Performance objectives

Achieve. Performance objectives Achieve Performance objectives Performance objectives are benchmarks of effective performance that describe the types of work activities students and affiliates will be involved in as trainee accountants.

More information

Diploma of Business Administration BSB50415

Diploma of Business Administration BSB50415 Diploma of Business Administration BSB50415 Unit Descriptions & Evidence Required to Demonstrate Competency 8 Units 8 Elective Units Agenda Course Description... 3 Job roles... 3 Pathways Information...

More information

Higher Apprenticeship in Public Relations - Level 4 (England)

Higher Apprenticeship in Public Relations - Level 4 (England) Higher Apprenticeship in Public Relations - Level 4 (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 6 APRIL 2015 Modifications to SASE came into effect on 6th April 2015. These changes

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 6 NVQ Diploma in Construction Site Management (Construction) (6578) November 2013 Version 1.0 Qualification at a glance Subject area City & Guilds number 6578 Age group approved

More information

Work Experience Quality Standard Self-Assessment form: Employers

Work Experience Quality Standard Self-Assessment form: Employers Work Experience Quality Standard Self-Assessment form: Employers Employer name: Date: Step One What level are you? Complete the agreement and assess your current level of accreditation using this form

More information

Qualification and Assessment Specification

Qualification and Assessment Specification Qualification and Assessment Specification NOCN Level 3 Award in Education and Training (QCF) Qualification No: 601/0619/0 Operational Start Date: 1 st September 2013 Version Number: 1.1 Date of Issue:

More information

REC Level 2 Certificate in Recruitment Resourcing (QCF) - 601/3508/6

REC Level 2 Certificate in Recruitment Resourcing (QCF) - 601/3508/6 REC Level 2 Certificate in Recruitment Resourcing (QCF) - 601/3508/6 Version 2-01.07.14 Disclaimer: Every effort has been made to ensure that the information contained in this document is true and correct

More information

JOB DESCRIPTION. Job Title: Conference and Events Executive

JOB DESCRIPTION. Job Title: Conference and Events Executive JOB DESCRIPTION Job Title: Conference and Events Executive Job Holder: Date: Overview of Role Develop and support the Society s democratic and decision-making structure by organising key Society events

More information

AAT Level 2 Diploma in Accounting and Business

AAT Level 2 Diploma in Accounting and Business AAT Diploma in Accounting and Business Qualification specification Version date: July 2014 Ofqual qualification number: 60100229 1 Purpose statement Who is this qualification for? The purpose of this qualification

More information

BSB51107 DIPLOMA OF MANAGEMENT

BSB51107 DIPLOMA OF MANAGEMENT BSB51107 DIPLOMA OF MANAGEMENT SELF ASSESSMENT QUESTIONS AND CHECKLIST From the BSB07 Business Services Training Package Contact CCWT: Level 4, 699 George Street (Near Ultimo Road) Sydney NSW 2000 Phone:

More information

MSC- HCS Higher Apprenticeship Healthcare Science Technical Certificate Level 4

MSC- HCS Higher Apprenticeship Healthcare Science Technical Certificate Level 4 Page 1 of 12 Framework and Qualification Relevant role holders Module Ref and Title Aim and Scope MSC- HCS Higher Apprenticeship Healthcare Science Technical Certificate Level 4 Associates within Healthcare

More information

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028

Job Description and Person Specification. Post Number: HCI.C24 JE Ref: JE028 Job Description and Person Specification Job Title: Business Analyst Post Number: HCI.C24 JE Ref: JE028 Grade: PO1 (SCP 35 39) Other payments: Service: Progression: Hours per week: Accountable to: N/A

More information

SCHOOL SUPPORT STAFF ROLE PROFILES WITH NJC JES MODEL EVALUATIONS ADMINISTRATION AND MANAGEMENT ROLES

SCHOOL SUPPORT STAFF ROLE PROFILES WITH NJC JES MODEL EVALUATIONS ADMINISTRATION AND MANAGEMENT ROLES SCHOOL SUPPORT STAFF ROLE PROFILES WITH NJC JES MODEL EVALUATIONS ADMINISTRATION AND MANAGEMENT ROLES Index Role Page Administration 1 1 Administration 2 3 Administration 3 5 Administration 4 7 Finance

More information

SPECIFICATION OF APPRENTICESHIP STANDARDS FOR ENGLAND

SPECIFICATION OF APPRENTICESHIP STANDARDS FOR ENGLAND SPECIFICATION OF APPRENTICESHIP STANDARDS FOR ENGLAND Contents Introduction Paragraph Number 1 Intermediate Level Apprenticeship Frameworks Qualifications Related to the Sector 2-5 Functional Skills /

More information

Multi-skilled Vehicle Collision Repair (England)

Multi-skilled Vehicle Collision Repair (England) Multi-skilled Vehicle Collision Repair (England) Latest framework version? Please use this link to see if this is the latest issued version of this framework: afo.sscalliance.org/frameworkslibrary/index.cfm?id=fr02283

More information

Qualification Outline

Qualification Outline Qualification Outline Diploma of Business BSB50207 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au Address: Suite 203, Level

More information

Diploma of Management

Diploma of Management Self Assessment Checklist & Questions Diploma in Management RPL Portfolio BSB51107 Diploma of Management RPL Portfolio Self-Assessment Checklist and Questions Self Assessment Checklist & Questions Diploma

More information

ILM LEVEL 3 AWARD, CERTIFICATE AND DIPLOMA IN FIRST LINE MANAGEMENT (QCF)

ILM LEVEL 3 AWARD, CERTIFICATE AND DIPLOMA IN FIRST LINE MANAGEMENT (QCF) PAGE 1 ILM LEVEL 3 AWARD, CERTIFICATE AND DIPLOMA IN FIRST LINE MANAGEMENT (QCF) [Award Qualification No. 500/3586/1] [Certificate Qualification No. 500/3585/X] [Diploma Qualification No. 500/3587/3] Note:

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

Young Enterprise Company Programme and the Business Administration and Finance Diploma

Young Enterprise Company Programme and the Business Administration and Finance Diploma Young Enterprise Company Programme and the Business Administration and Finance Diploma About Young Enterprise With more than 5,500 schools, colleges and universities participating in its programmes, Young

More information

Business Resources. QCF Units of Assessment Final NVQ Units April 2010

Business Resources. QCF Units of Assessment Final NVQ Units April 2010 Business Resources QCF Units of Assessment Final NVQ Units April 2010 6 Graphite Square Vauxhall Walk London SE11 5EE T: 0207 0919620 F: 0207 0917340 Info@skillscfa.org www.skillscfa.org Contents No. Title

More information

Job Description. Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5 pw

Job Description. Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5 pw Job Description Job Title Administration Job Evaluation ref # TBC Team Leader Single Point of Access / Coordination Centre Directorate Community JD Last updated 11 June 2013 Location Colchester Hours 37.5

More information

Level: 3 Credit value: 5 GLH: 28 Relationship to NOS:

Level: 3 Credit value: 5 GLH: 28 Relationship to NOS: Unit 341 Implement UAN: Level: 3 Credit value: 5 GLH: 28 Relationship to NOS: Assessment requirements specified by a sector or regulatory body: Aim: T/506/1929 Management & Leadership (2012) National Occupational

More information

JOB DESCRIPTION. Executive Assistant to Director of Operations

JOB DESCRIPTION. Executive Assistant to Director of Operations JOB DESCRIPTION JOB TITLE: JOB HOLDER: DEPARTMENT: Executive Assistant to Director of vacant DIRECTORATE/NATIONAL OFFICE MSNC LOCATION: MANAGER S NAME: MANAGER S JOB TITLE: NW London Naudette Harvey Administration

More information

Catalogue for the Units Funded by the European Social Fund (ESF) Contact Centre Operations

Catalogue for the Units Funded by the European Social Fund (ESF) Contact Centre Operations Catalogue for the Units Funded by the European Social Fund (ESF) Contact Centre Operations This catalogue provides information on the units and qualifications available for delivery in the contact centre

More information

Qualification Outline

Qualification Outline Qualification Outline Diploma of Management BSB51107 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au Address: Suite 203, Level

More information

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade:

Customer Relationship Management (CRM) and Data Officer. Reference No: 0115 15. Grade: Job Title: Customer Relationship Management (CRM) and Data Officer Reference No: 0115 15 Reports to: Access to Higher Education Manager Grade: D Working Hours: 37 hours per week Faculty / Service: Marketing

More information

Communications. QCF Units of Assessment Final NVQ Units April 2010

Communications. QCF Units of Assessment Final NVQ Units April 2010 Communications QCF Units of Assessment Final NVQ Units April 2010 6 Graphite Square Vauxhall Walk London SE11 5EE T: 0207 0919620 F: 0207 0917340 Info@skillscfa.org www.skillscfa.org Contents No. Title

More information

Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England)

Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England) Higher Level Apprenticeship in Social Media and Digital Marketing - Level 4 (England) IMPORTANT NOTIFICATION FOR ALL APPRENTICESHIP STARTS FROM 6 APRIL 2015 Modifications to SASE came into effect on 6th

More information

QUALIFICATION HANDBOOK

QUALIFICATION HANDBOOK QUALIFICATION HANDBOOK Level 3 Certificate in Logistics Operations (3439-03) April 2011 Version 2.0 Qualification at a glance Subject area City & Guilds number 3439 Logistics Operations Age group approved

More information

Human Resources Officer

Human Resources Officer Human Resources Officer About the HCPC The Health and Care Professions Council (HCPC) is the regulator of 16 different health and care professions. We were set up to protect the public. To do this, we

More information

Qualification and Assessment Specification

Qualification and Assessment Specification Qualification and Assessment Specification NOCN Level 3 Award in Skills for Employment, Training and Personal Qualification No: 601/1683/3 NOCN Level 3 Certificate in Skills for Employment, Training and

More information

IT Application Specialist

IT Application Specialist IT Application Specialist Issued by e-skills UK IT Application Specialist Information on the Issuing Authority for this framework: e-skills UK The Apprenticeship sector for occupations in business and

More information

ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills

ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT. Chief Officer: Chris Kiernan, Service Director, Education and Skills ACTION TAKEN UNDER DELEGATED POWERS SUMMARY REPORT Chief Officer: Chris Kiernan, Service Director, Education and Skills For authorisation: Governance Services Paul Frost 9.5.13 HR Rena Abraham 15.5.13

More information

Higher Apprenticeships

Higher Apprenticeships Higher Apprenticeships Professional Services Higher Apprenticeship Sector consultation part 2: Audit and tax pathways March 2012 Professional Services Higher Apprenticeship The proposed Framework: Audit

More information

Quality Management Review

Quality Management Review Quality Management Review Introduction New this year In order to maintain the integrity and currency of our annual review visits to BTEC centres, this process has undergone revision for 2015/16. This revision

More information

Level 3 Diploma in Intelligence Analysis (QCF) Qualification Specification

Level 3 Diploma in Intelligence Analysis (QCF) Qualification Specification (QCF) Qualification Specification ProQual 2013 Contents Page Introduction 3 The Qualifications and Credit Framework (QCF) 3 Qualification profile 4 Rules of combination 4 Centre requirements 5 Support

More information