gap global academic partner

Transcription

1 gap global academic partner

2 GLOBAL ACADEMIC PARTNER MEMBERSHIPS AND SPONSORSHIPS 2 \

3 GAP ACADEMIC LEADERS USING AHLEI CONTENT \

4 GLOBAL ACADEMIC PARTNER American Hotel & Lodging Association Serving the hospitality industry for more than a century, the American Hotel & Lodging Association (AH&LA) is the sole national association representing all segments of the 1.8 million-employee U.S. lodging industry, including hotel owners, REITs, chains, franchisees, management companies, independent properties, state hotel associations, and industry suppliers. Headquartered in Washington, DC, AH&LA provides active advocacy, clear communications, and educational empowerment for this vital industry. Managing over 4.9 million rooms Employing more than 1.8 million Welcoming 4.7 million guests every day Generating $1.3 trillion in travel revenue Creating $155.5 billion in lodging sales revenue Raising $129 billion in business travel tax revenue annually American Hotel & Lodging Educational Institute Established in 1953, the American Hotel & Lodging Educational Institute (AHLEI), a non-profit organization, is committed to investing in the workforce development of the hospitality industry. For over 60 years, we have provided hospitality education and training solutions to those preparing for hospitality careers and those already working in the industry. Because we are the training and education arm of the American Hotel & Lodging Association, we have a clear vision of what the industry needs and how to prepare people to succeed in this vibrant field. Direct industry input goes into the development of every one of our products, ensuring that the knowledge you gain is up-to-date, practical, and accurate. Leading hotel brands, management companies, hospitality schools, convention bureaus, and associations around the world turn to AHLEI for hospitality education and training resources and professional certification. More than 1,500 universities, colleges, vocational technical schools, and government agencies worldwide use AHLEI courses, textbooks, and supplemental media assets in their classroom. As the certifying body for hospitality, several of our training programs feature portable, stackable, industry-recognized certifications that provide participants with tangible recognition for their skills and knowledge. d \

5 GAP BECOME AN AHLEI GLOBAL ACADEMIC PARTNER The American Hotel & Lodging Educational Institute (AHLEI) provides high-quality educational materials to schools and universities throughout the world, preparing hundreds of thousands of students for careers in the ever-expanding hospitality field. Academic institutions recognize that AHLEI s courses are supported by the American Hotel & Lodging Association (AH&LA), the representative of over 20,000 members in the U.S. lodging industry. The same research based, industry-driven, competency-based educational materials are also available to your organization through AHLEI s Global Academic Partner (GAP) program. AHLEI s Global Academic Partner (GAP) program allows an organization to join an exclusive network of international hospitality schools and institutions. The GAP license provides international hospitality management and tourism schools with the opportunity to offer their students AHLEI respected and globally-recognized hospitality courses, multi-course certificates/diplomas, supplemental learning media assets, educator certification, and the right to use the AHLEI name, logos, and trademarks. To preview a list of AHLEI Global Academic Partners, visit In this photo: GAP license signing ceremony at Taylor University, Malaysia. Academic Partner \

6 GLOBAL ACADEMIC PARTNER VALUE OF THE AHLEI CERTIFICATE/DIPLOMAS AHLEI works closely with leading hotel industry experts and hospitality educators to ensure that its academic courses and certificates/ diplomas consistently target the career skills and competencies that are required for success as a hospitality professional. Students who hold an AHLEI certificate/diploma demonstrate that they have a comprehensive understanding of the various areas of hotel operations and understand the current landscape of the global hospitality industry, thus making them valuable and highly desirable to employers worldwide. HOW THE GAP LICENSE WORKS What makes AHLEI different from other educational publishers? The academic certification we include with each of our hospitality management textbooks. No other educational publisher offers this tangible industry connection a certificate that tells hospitality employers that your students have mastered the competencies needed to be successful members of a hospitality operation. AHLEI courses sold to schools include an exam scan sheet. Professors/Educators offer their students the AHLEI-graded, 100-question multiple choice final exam in addition to their own assessment tools. Those students who successfully complete the AHLEI exam with a score of 70 percent or higher will receive an AHLEI course completion certificate in addition to the course credit and credential awarded by the academic institution. Students who pass the exam with a score of 90 percent higher receive a certificate with honors. ONLINE LEARNING ASSETS AHLEI s most successful GAP partners do not just use AHLEI courses for instruction. They have found innovative ways to utilize additional AHLEI programs such as online supplemental learning media assets, industry training certification and workforce development programs to enhance hospitality skills and know how throughout their regions. These resources include: Supervisory Skill Builders Guest Service Gold Training and Certification Trainer Development Program Streaming videos And more! For information on becoming a GAP school, contact AHLEI s International Sales department , internationalsales@ahla.com. American Hotel & Lodging Educational Institute Hereby certifies that Your organization name in the Country of XXXXXX is a Global Academic Partner (GAP) Licensed to offer Educational Institute Courses and Certificates June 2014 May 2019 President and COO June 2014 Date Also available, online supplemental learning assets. 2 \

7 GAP BENEFITS OF PARTNERSHIP A GAP license agreement satisfies your academic institution s needs by offering international recognition. Right to offer AHLEI international certificates/ diplomas to students Purchase AHLEI textbooks at partner pricing (20%-30% discount) Offer AHLEI online and print courses to students and industry professionals Opportunity for faculty members to receive AHLEI training and Hospitality Educator (CHE ) designation at partner pricing Access to AHLEI s Partner portal that provides resource and marketing material for license holders Giving Benefits to Students The GAP program assists your school in offering these benefits to students: Students will receive world-class training and their AHLEI credentials will have global and portable recognition. Numerous schools recognize AHLEI credentials and transfer credits; more than 2,000 schools worldwide use AHLEI materials. ACCREDITATION AHLEI participates in the American Council on Education (ACE) Transcript Service. The ACE Transcript Service offers a lifelong record for students who have successfully completed our courses that have been reviewed by ACE Credit. AHLEI is proud that our course materials are used by individuals and academic institutions worldwide and that our ACE credentials have global recognition within the hospitality industry. Our courses are used worldwide, including Cornell University, Johnson & Wales, Michigan State University, Purdue University, University of Delaware, University of Nevada Las Vegas, William Blue College of Hospitality (Australia), and many other prestigious hospitality management schools. EDUCATOR RESOURCES On select titles, AHLEI provides educators with an Instructor s Guide on CD, which includes sample lesson plans, PowerPoint files that highlight key concepts in each chapter, suggested classroom activities, and optional test questions. A print version of the Instructor s Guide is available upon request. In addition, AHLEI s instructor portal offers easilyaccessible resources for instructor review, including a syllabus, chapter outlines, and downloadable PowerPoint files. Instructors receive a Certificate of Recognition for each individual course taught, and a Faculty Plaque upon teaching 12 AHLEI courses. HOW TO BECOME A GAP PARTNER Complete and submit a GAP application. Pay a license fee, as well as an annual maintenance fee (license fees vary per school and region). Implement a minimum of five AHLEI course titles in the schools program. Purchase an annual minimum of AHLEI courses (textbook or online). Purchase minimums vary per school and region. Permit an operation review of the school by an AHLEI representative. Maintain a high moral and ethical standard of operation and comply with all government laws and requirements. GAP Licensees receive preferential pricing, discounted from the regular book prices. For information on becoming a GAP school, contact AHLEI s International Sales department internationalsales@ahla.com. \

8 GLOBAL ACADEMIC PARTNER Dr. Fred Mayo conducting a CHE workshop at Hong Kong Polytech University. To date there are 3,200+ CHEs in 60 countries. Become a Hospitality Educator For 20 years, the Hospitality Educator (CHE ) has been the mark of excellence for hospitality educators around the world. Discover why over 3,000 people have earned the only professional certification specifically for hospitality educators. Those new to higher education will gain confidence in using traditional and up-to-date teaching techniques to improve student learning. Those who are seasoned instructors will gain new approaches and strategies to teaching that will increase student learning and performance, and will make the educational experience a more positive endeavor for both the instructor and the students. Enroll in a CHE workshop and: Experience updated teaching strategies used to deliver hospitality education today. Improve traditional teaching skills by incorporating today s technology support media strategies into your courses. Learn how to use a wider variety of support media in your teaching to improve learning. Create more effective exams and evaluation tools to increase the total educational experience for your students. Sponsor a CHE workshop and: Make it convenient for your faculty members to earn the CHE. Provide a place for educators in your area to network and share ideas. Gain a reputation for being committed to faculty development and excellence in the classroom. Discover the Best in HOSPITALITY Learning Solutions and Professional Certification 4 \

9 GAP SINGLE COURSES The American Hotel & Lodging Educational Institute (AHLEI) offers world-class certificate courses in 30 different areas of hospitality operations and management. Select from more than 30 courses to update your offerings or add a new area to your curriculum. Students earn a certificate from AHLEI for each course they successfully complete. American Hotel & Lodging Educational Institute Awards this certificate to Chris Jones for having successfully completed the course Supervision in the Hospitality Industry Date President & COO Instructor Introduction to Hospitality 100 The Lodging and Food Service Industry 103 Hospitality Today: An Introduction Rooms Division 281 Hospitality Facilities Management and Design 333 Managing Front Office Operations 338 Managing Housekeeping Operations 387 Security and Loss Prevention Management 468 Managing Technology in the Hospitality Industry Food and Beverage 241 Management of Food and Beverage Operations 245 Food Safety: Managing with the HACCP System 346 Managing Beverage Operations 349 Managing Service in Food and Beverage Operations 445 Purchasing for Food Services Operations 464 Planning and Control for Food and Beverage Operations Accounting and Finance 260 Hospitality Industry Financial Accounting 261 Hotel and Restaurant Accounting 362 Accounting for Hospitality Managers 462 Hospitality Industry Managerial Accounting Marketing and Sales 270 Marketing in the Hospitality Industry 323 Fundamentals of Destination Management and Marketing 374 Revenue Management: Maximizing Revenue in Hospitality Operations 472 Hospitality Sales and Marketing 478 Convention Management and Service Human Resources 354 Training and Development for the Hospitality Industry 357 Managing Hospitality Human Resources General Hospitality Management 304 Leadership and Management in the Hospitality Industry 391 Understanding Hospitality Law 428 International Hotels: Development and Management Special Topics 120 Spa: A Comprehensive Introduction 220 Retail Management for Spas 313 Contemporary Club Management 366 Accounting for Club Operations 367 Financial Management for Spas 388 Risk Management for Spas 424 World of Resorts: From Development to Management \

10 GLOBAL ACADEMIC PARTNER 5-COURSE SPECIALIZATIONS Departmental Specialization Curricula (For substitutions, see next page*.) Choose from eight Departmental Specializations Give your students the specific technical and supervisory job skills employers demand for entry-level management positions. These programs make perfect complements to a liberal arts education. American Hotel & Lodging Educational Institute Awards this Certificate of Specialization to Chris Jones for having successfully completed the required program of study in Human Resources Management Date President & COO Spa Management Curriculum 120 Spa: A Comprehensive Introduction 220 Retail Management for Spas 367 Financial Management for Spas 388 Risk Management for Spas (online course only) AHLEI Elective Course Rooms Division Management Curriculum 333 Managing Front Office Operations 338 Managing Housekeeping Operations 468 Managing Technology in the Hospitality Industry 387 Security and Loss Prevention Management 391 Understanding Hospitality Law Food and Beverage Management Curriculum 245 Food Safety: Managing with the HACCP System 349 Managing Service in Food and Beverage Operations 464 Planning and Control for Food and Beverage Operations 346 Managing Beverage Operations 445 Purchasing for Food Service Operations Chairman of the Board Human Resources Management Curriculum 304 Leadership and Management in the Hospitality Industry 354 Training and Development for the Hospitality Industry 357 Managing Hospitality Human Resources AHLEI Elective Course Accounting and Financial Management Curriculum 261 Hotel and Restaurant Accounting 362 Accounting for Hospitality Managers 468 Managing Technology in the Hospitality Industry 366 Accounting for Club Operations 462 Hospitality Industry Managerial Accounting Marketing and Sales Management Curriculum 472 Hospitality Sales and Marketing 478 Convention Management and Service 323 Fundamentals of Destination Management and Marketing 374 Revenue Management:Maximizing Revenue in Hospitality Operations 270 Marketing in the Hospitality Industry Continued on next page. 6 \

11 GAP 5-COURSE SPECIALIZATIONS continued International Hotel Management Curriculum 323 Fundamentals of Destination Management and Marketing 428 International Hotels: Development and Management 333 Managing Front Office Operations AHLEI Elective Course Club Management Curriculum 313 Contemporary Club Management 357 Managing Hospitality Human Resources 464 Planning and Control for Food and Beverage Operations 338 Managing Housekeeping Operations 281 Hospitality Facilities Management and Design 366 Accounting for Club Operations 6-COURSE HOSPITALITY FUNDAMENTALS PROGRAM Hospitality Fundamentals Program Curriculum 241 Management of Food and Beverage Operations 333 Managing Front Office Operations 338 Managing Housekeeping Operations 346 Managing Beverage Operations 100 The Lodging and Food Service Industry 103 Hospitality Today: An Introduction 323 Fundamentals of Destination Management and Marketing American Hotel & Lodging Educational Institute Awards this Hospitality Fundamentals Certificate to Chris Jones in consideration of the satisfactory completion of the required program of study. Date President & COO Hospitality Fundamentals Program This streamlined hospitality management curriculum is designed to provide students with a solid foundation in hospitality basics, with courses focusing on rooms division and food and beverage competencies and supervisory skills. Combine with an area of specialization or offer as a core to a hospitality management program. Makes a perfect addition to a liberal arts curriculum. *Curriculum Substitutions Limited substitutions may be allowed in the Departmental Specialization, Fundamentals Program, Operations Certificate, and Diploma curriculum programs. All substitutions must be pre-approved by the American Hotel & Lodging Educational Institute (AHLEI). Alternative AHLEI courses or courses from accredited, degreegranting institutions may be accepted if they are in the same subject area as the AHLEI course being replaced. Chairman of the Board \

12 GLOBAL ACADEMIC PARTNER 8-COURSE HOSPITALITY OPERATIONS CERTIFICATE Hospitality Operations Certificate Curriculum 241 Management of Food and Beverage Operations 333 Managing Front Office Operations 349 Managing Service in Food and Beverage Operations any AHLEI Course as an elective 100 The Lodging and Food Service Industry 103 Hospitality Today: An Introduction 323 Fundamentals of Destination Management and Marketing 270 Marketing in the Hospitality Industry 472 Hospitality Sales and Marketing 261 Hotel and Restaurant Accounting 362 Accounting for Hospitality Managers 468 Managing Technology in the Hospitality Industry Hospitality Operations Certificate Your graduates will be ready for a wide variety of operational areas after completing this curriculum. Choose from many options to easily combine with culinary arts, travel and tourism, or other hospitality programs. Makes a perfect addition to a liberal arts curriculum. American Hotel & Lodging Educational Institute Awards this Hospitality Operations Certificate to Chris Jones in consideration of the satisfactory completion of the required program of study. Date President & COO Chairman of the Board *Curriculum Substitutions Limited substitutions may be allowed in the Departmental Specialization, Operations Certificate, and Management Diploma curriculum programs. All substitutions must be pre-approved by the American Hotel & Lodging Educational Institute (AHLEI). Alternative AHLEI courses or courses from accredited, degree-granting institutions may be accepted if they are in the same subject area as the AHLEI course being replaced \

13 GAP 12-COURSE HOSPITALITY MANAGEMENT DIPLOMA Hospitality Management Diploma Curriculum 333 Managing Front Office Operations 338 Managing Housekeeping Operations 281 Hospitality Facilities Management and Design 357 Managing Hospitality Human Resources AHLEI Elective Course 100 The Lodging and Food Service Industry 103 Hospitality Today: An Introduction 323 Fundamental of Destination Management and Marketing 304 Leadership and Management in the Hospitality Industry 354 Training and Development for the Hospitality Industry 428 International Hotels: Development and Management 241 Management of Food and Beverage Operations 349 Managing Service in Food and Beverage Operations 270 Marketing in the Hospitality Industry 374 Revenue Management: Maximizing Revenue in Hospitality Operations 472 Hospitality Sales and Marketing 260 Hospitality Industry Financial Accounting 261 Hotel and Restaurant Accounting 387 Security and Loss Prevention Management 391 Understanding Hospitality Law (Schools outside the U.S. and Canada may replace this course requirement with any AHLEI course) Hospitality Management Diploma Students master the management and operational skills that make hospitality properties thrive. Flexible facilitates adoption Ideal for strengthening your existing course offerings or for launching an all-new hospitality program. American Hotel & Lodging Educational Institute Awards this Hospitality Management Diploma to Chris Jones in consideration of the satisfactory completion of the required program of study. The Board of Trustees by virtue of the authority vested in it, does hereby grant this evidence thereof. President & COO Date Chairman of the Board Curriculum Updates To ensure that your students get the most current information, we regularly update our courses and curricula. For this reason, curriculum requirements are subject to change. We work with you to give your students the highest-quality education \

14 GLOBAL ACADEMIC PARTNER 12-COURSE FOOD & BEVERAGE MANAGEMENT DIPLOMA Food & Beverage Management Diploma Curriculum 245 Food Safety: Managing with the HACCP System 281 Hospitality Facilities Management and Design 346 Managing Beverage Operations 349 Managing Service in Food and Beverage Operations 354 Training and Development for the Hospitality Industry 445 Purchasing for Food Service Operations 464 Planning and Control for Food and Beverage Operations 468 Managing Technology in the Hospitality Industry AHLEI Elective Course 100 The Lodging and Food Service Industry 103 Hospitality Today: An Introduction 323 Fundamentals of Destination Management and Marketing Food & Beverage Management Diploma Students learn management skills needed to excel in an F&B environment. Flexible up to four course substitutions allowed. Perfect for a new program or for adding a new dimension to a culinary program. American Hotel & Lodging Educational Institute Awards this Food and Beverage Management Diploma to Chris Jones in consideration of the satisfactory completion of the required program of study. The Board of Trustees by virtue of the authority vested in it, does hereby grant this evidence thereof. 260 Hospitality Industry Financial Accounting 261 Basic Hotel and Restaurant Accounting President & COO Date Chairman of the Board \

15 GAP 16-COURSE DUAL DIPLOMA Dual Diploma Curriculum 245 Food Safety: Managing with the HACCP System 261 Hotel and Restaurant Accounting 281 Hospitality Facilities Management and Design 333 Managing Front Office Operations 338 Managing Housekeeping Operations 346 Managing Beverage Operations 349 Managing Service in Food and Beverage Operations 354 Training and Development for the Hospitality Industry 357 Managing Hospitality Human Resources 445 Purchasing for Food Service Operations 464 Planning and Control for Food and Beverage Operations 468 Managing Technology in the Hospitality Industry 100 The Lodging and Food Service Industry 103 Hospitality Today: An Introduction 323 Fundamentals of Destination Management and Marketing 270 Marketing in the Hospitality Industry 374 Revenue Management: Maximizing Revenue in Hospitality Operations 472 Hospitality Sales and Marketing 387 Security and Loss Prevention Management 391 Understanding Hospitality Law (Schools outside the U.S. and Canada may may replace this course requirement with any AHLEI course.) This course curriculum enables schools to offer a curriculum that enables students to fulfill the requirements of both the Hospitality Management Diploma and the Food and Beverage Management Diploma. Because of the nature of this curriculum, substitution options may be limited and must be pre-approved by AHLEI. In this photo: Global Academic Partner (GAP) in St. Lucia. The Minister of Education, Honorable Dr. Robert Lewis, awarded the certificate to the Educators that completed the Managing Technology in the Hospitality Industry course. \

16 GLOBAL ACADEMIC PARTNER ONLINE LEARNING ASSETS Certification in Hotel Industry Analytics (CHIA) The American Hotel & Lodging Educational Institute ICHRIE (International Council on Hotel, Restaurant, and Institutional Education), and STR have collaborated to offer a new certification for undergraduate and graduate hospitality management students. CHIA is the leading hotel-related certification for hospitality and tourism students. It provides evidence of a thorough knowledge of the foundational metrics and definitions used by the hotel industry. Recipients have proven that they can do the math and interpret the results, demonstrating an ability to analyze various types of hotel industry, STAR data and make strategic inferences based upon that analysis. The certification also confirms a comprehensive understanding of benchmarking and performance reports. Core content areas include: Hotel Industry Analytical Foundations Hotel Math Fundamentals Property Level Benchmarking (STAR Reports) Hotel Industry Performance Reports (Trends, P&L, Pipeline, and Destination Reports) Online Components for Textbooks Online components provide an interactive dimension to AHLEI s textbook content to reinforce student comprehension. Online components: Are packaged with both the print-based and etext version of textbooks Have six-month access for student users Are included in the purchase price of the book Can be purchased separately from the book for use with used textbooks, another publisher s book, or with an AHLEI Customized Textbook. Online components are available for: Managing Front Office Operations Managing Housekeeping Operations Managing Hospitality Human Resources Managing Service in Food and Beverage Operations Managing Technology in the Hospitality Industry Supervision in the Hospitality Industry Security and Loss Prevention Management Material can be presented in a variety of formats, including capstone classes, stand-alone labs, and workshops. Students must take a 50-question exam and receive a score of 70% or higher to earn the certification. Professors must complete a Train the Trainer experience conducted by STR in order to teach the program at their school \

17 GAP CERTIFICATION CAREER PATH Widely recognized as the preeminent leader in hospitality certification, the American Hotel & Lodging Educational Institute (AHLEI) strongly supports and encourages the certification of hospitality professionals in all facets of the industry, from front-line workers through general managers and executives. Front Office Revenue Management Food & Human Beverage Housekeeping Maintenance Security Resources Sales Specialty Line Supervisor Managerial Department Head Executive CRDE Rooms Division Executive Front Desk Representative CMHS Master Hotel Supplier CHRM Hospitality Revenue Manager CFBE Food and Beverage Executive CHS Hospitality Supervisor CHE Hospitality Educator Restaurant Server CHA Hotel Administrator CHHE Hospitality Housekeeping Executive CHI Hospitality Instructor Guestroom Attendant CHFE Hospitality Facilities Executive Maintenance Employee CGSP Guest Service Professional CSS Spa Supervisor CLSD Lodging Security Director CLSS Lodging Security Supervisor Lodging Security Officer CHTMP Hospitality & Tourism Management Professional CHT Hospitality Trainer CHDT Hospitality Department Trainer CHIA Certification in Hotel Industry Analytics CHSP Hospitality Sales Professional \

18 GLOBAL ACADEMIC PARTNER industry credentials Students can earn the same certification credentials available to hospitality industry professionals. The American Hotel & Lodging Educational Institute (AHLEI) professional certification programs are designed to provide your students with additional, self-contained enrichment that goes beyond our standard textbooks. These content-agnostic learning and certification programs are easy to integrate into almost any hospitality management course and offer students an opportunity to learn from the same training resources used by hospitality industry professionals. Prerequisite: hospitality student (except CHS ) Study resources included Industry-recognized certification certificate and lapel pin for those who successfully pass the certification exam. PROFESSIONAL CERTIFICATION American Hotel & Lodging Educational Institute Chairman, Certification Commission upon the recommendation of the Certification Commission hereby recognizes Chris Jones as a Hospitality Department Trainer attesting to successful completion of the knowledge and experience requirements, reflecting a commitment to maintaining the highest standards of competence as a hospitality professional. President & COO Issue Date Expiration Date Guest Service Professional (CGSP ) Every hospitality student needs to understand the importance of delivering high-quality guest service. This program features seven brief stories designed to motivate and inspire hotel employees to go for the gold when it comes to providing service above and beyond the call of duty. Based on true stories of award-winning guest service, this program focuses on: authenticity, intuition, empathy, delight, delivery, initiative and being a champion. Approximate Contact Hours: 2 hours online, 4 hours classroom CGSP Study Resource: Guest Service Gold Suggested Course Integration: Hospitality Today, The Lodging and Food Service Industry, Managing Front Office Operations, and all lodging operations courses Hospitality Department Trainer (CHDT ) Hospitality students and recent graduates may find themselves in the role of department trainer. Students learn to prepare for training, how to lead one-on-one and group training, and elearning methods. Approximate Contact Hours: 4-6 hours online, 16 hours classroom CHDT Study Resource: Trainer Development Program Suggested Course Integration: Position-specific courses, Supervision in the Hospitality Industry, or Managing Hospitality Human Resources 14 \

19 Hospitality Supervisor (CHS ) GAP This program provides an entertaining approach to help students learn the how to skills to help them become an effective supervisor in hospitality. Loaded with need to know information, this series of nine online modules (also available as print workbook with leader s guides) covers how supervisors should carry out their responsibilities through effective communication, orientation and training, staffing and scheduling, handling problems and conflicts, motivation and team building, time management, and leadership. Approximate Contact Hours: 27 hours online or classroom (3 hours per module) CHS Study Resource: Supervisory Skill Builders Suggested Course Integration: Position-specific courses, Supervision in the Hospitality Industry, or Managing Hospitality Human Resources MUST meet time in position. Front Desk Representative Guestroom Attendant Restaurant Server Maintenance Employee As future supervisors and managers, your students need to be familiar with the skills used by linelevel employees. These position-specific training programs (Front Desk Representative, Guestroom Attendant, Restaurant Server, and Maintenance Employee) include activities, printable checklists and worksheets, and quizzes to test the learner s mastery of required tasks and skills. Approximate Contact Hours (per topic): 4-8 hours online, hours classroom Study Resources: Each individual position includes a START (Skills, Tasks, and Results Training) study resource for its respective certification: Front Desk Representative, Guestroom Attendant, Restaurant Server, and Maintenance Employee. Suggested Course Integration - Front Desk Representative: Managing Front Office Operations or any lodging operations course Suggested Course Integration - Guestroom Attendant: Managing Housekeeping Operations or any lodging operations course Suggested Course Integration - Restaurant Server: Managing Service in Food and Beverage Operations or any food service operations course Suggested Course Integration - Maintenance Employee: Hospitality Facilities Management and Design, Managing Housekeeping Operations, or any lodging operations course \

20 FLORIDA 800 N. MAGNOLIA AVENUE, SUITE 300 ORLANDO, FL USA PHONE: FAX: MICHIGAN 2113 NORTH HIGH STREET LANSING, MI USA PHONE: FAX: INDIA ASHA HOUSE 28, SUREN ROAD, ANDHERI (EAST) MUMBAI INDIA PHONE: FAX: CHINA LSHI@AHLA.COM PHONE: ADV02ENGE