2016 ALAMO AREA TRAINING INSTITUTE

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1 2016 ALAMO AREA TRAINING INSTITUTE ROOM/DAY CLASSROOM 1 CLASSROOM 2 CLASSROOM 3 CLASSROOM 4 CLASSROOM 5 MONDAY MORNING MONDAY AFTERNOON TUESDAY MORNING TUESDAY AFTERNOON TUESDAY EVENING WEDNESDAY MORNING WEDNESDAY AFTERNOON THURSDAY MORNING THURSDAY AFTERNOON THURSDAY EVENING FRIDAY MORNING FRIDAY AFTERNOON SATURDAY MORNING CPR /1st Aid/AED CPR/1st Aid/AED BIST BIST Government Operations Government Operations Shelter Management Shelter Management with Functional Needs Mass Care Management Mass Care Management Supporting Volunteers & Managing Teams RED CROSS BASICS Disaster Cycle Shelter Services Overview Fundamentals Psychological 1st Aid IT 101 Disaster Recovery & CAS Assessment 2.0 Workshop Disaster Integrated Care Assessment Condolence Exercise Team Service to the Armed Forces: Overview Services to the Armed Forces: Reconnection Workshops Concept of Operations Workshop Con Ops Workshop Red Cross View Red Cross View Health Services ERVs: Ready, Set, Roll ERVs: Ready, Set, Roll DISASTER LEADERSHIP COURSES Facilitative Leadership Facilitative Leadership DINNER Collaborating Essentials Collaborating Essentials Restoring Family Links Restoring Family Links Public Affairs Public Affairs In Kind Donations Feeding Fundamentals Disaster Frontline Supervisor Disaster Frontline Supervisor Simulation Logistics Overview Forklift (Classroom) Forklift (Road Test) Supporting Volunteers & Managing Teams

2 Course Descriptions and Prerequisites Basic Instructor Specialty Training Basic Instructor Specialty Training is an instructor led course designed to prepare disaster instructor candidates to teach basic level disaster courses. This course replaces the Disaster Instructor Specialty Training course. It is required for all potential instructors and offers an opportunity to practice skills, but does not provide the authorization to immediately step into an instruction role. Basic Instructor Fundamentals (online) Shelter Fundamentals Completion of the basic course the candidate intends to teach Operational knowledge and experience in the subject of the course the candidate intends to teach to convey the concepts, principles and procedures Collaborating Essentials Collaborating Essentials is a basic level, instructor-led course designed to promote and support collaboration at the Red Cross. Participants will engage in discussions and scenarios to determine the different skills and behaviors required for building and maintaining internal and external relationships. The course emphasizes the role that collaboration plays in the successful delivery of disaster services. Concept of Operations Workshop Concept of Operations Workshop is a half day, basic level, instructor-led workshop. It is for all disaster workers, and is designed as a follow up to Concept of Operations Overview, as well as an interactive familiarization with key ideas and practices from the Concept of Operations. Concept of Operations Overview Operations Planning Fundamentals (online) Incident Reporting Fundamentals (online)

3 CPR/First Aid Adult CPR procedures and general first aid practices. Will receive a 2 year certification upon completion of this course. You must have 25 volunteer hours recorded in Volunteer Connection. Disaster Assessment Fundamentals Disaster Assessment Fundamentals is a basic level course that is available in two formats: web-based and instructor-led. The course introduces the tasks and responsibilities of Disaster Assessment responders on a disaster relief operation. Both formats cover the same content. Participants have the option of choosing the format that is best suited to their course, participants are required to take a quiz and pass with a score of 80% or higher to earn a course certificate. Classroom participants must attend the entire course and complete the classroom activities to earn a course certificate. No assessment is required. This course is the first in the Disaster Cycle Services course curriculum. It provides an overview of how DCS fulfills the Red Cross mission and describes the whole cycle process of helping individuals, families and communities to prepare for, respond to and recover from disasters. The course also reviews the role of community and government partners and describes opportunities for volunteers in Disaster Cycle Services. Disaster Frontline Supervisor and Simulation Disaster Frontline Supervisor (DFS) is an instructor-led, basic level course. Participants receive the Disaster Frontline Supervisor Handbook, which provides disaster relief operations supervisors with tools that support their success. The handbook is for use on operations and in the classroom. The purpose of this course is to prepare supervisors to lead a team of disaster workers to deliver high quality client service and to create a climate that promotes worker satisfaction. Participants should have the training and experience in the activity in which he or she expects to become a supervisor.

4 ERVs: Ready, Set, Roll ERVs: Ready, Set, Roll is basic level course that can be taken as a self-study or delivered in a classroom setting. The course provides participants with the opportunity to learn about and use an emergency response vehicle (ERV) and all related equipment. This course consists of two sessions. In the first session, participants use the participant workbook, video and the Safe Handling Procedures on Disaster Relief Operations handbook to learn about the safe use and operation of an ERV. At the conclusion of the first session, participants complete a self-administered true or false question course review. In the second session, participants receive an ERV orientation and take a road test conducted at a Red Cross chapter. Note: To attend the ERV orientation and take the road test, the following are required: Completion of the first session of the ERVs: Ready, Set, Roll self-study or instructor-led training and course review Must be at least 21 years of age A valid driver s license A clean driving record, verified by a Department of Motor Vehicles (DMV) report To be eligible to drive an ERV, the following are required: ERVs: Ready, Set, Roll course certificate (sessions one and two) Current certifications in First Aid and CPR Successful completion of an American Red Cross approved defensive driving course Successful completion of the online course, Basic Food Safety. Essentials of In-Kind Donations Organized into three separate units, the Essentials of In-Kind Donations course introduces participants to in-kind donations and certifies them to work In-Kind Donations on national disaster relief operations, fundraise for in-kind and manage in-kind donations at their chapter. In-Kind may support General Operations and Disaster, both episodic and non-episodic accepting in-kind donations which are budget-relieving and is needed: Unit 1 Disaster Relief Operation Unit 2 Fundraising Unit 3 At Your Chapter

5 Facilitative Leadership Skills for Mobilizing the Community Facilitative Leadership Skills for Mobilizing the Community is an instructor-led professional development course. It discusses what is meant by the term facilitative leadership in the Red Cross context, as well as the challenges associated with being a facilitative leader. Participants examine some of the theories and practices relevant to facilitation and then apply them to situations in which they are asked to mobilize the community. Role plays that center around working with stakeholders and partners give participants a chance to apply models for interest-based problem solving and intervention. Mobilize the Community Overview (Required) online Collaborating Essentials (Recommended) FANS-Serving People with Functional and Access Needs in Shelters Serving People with Functional and Access Needs in Shelters (FANS) is a basic level, web-based course that is designed to give participants an overview of functional and access needs, techniques for assisting people with functional and access needs and introduce related laws and guidelines. Feeding Fundamentals Feeding Fundamentals is a basic level course that is available in two formats: web-based and instructor-led. The course introduces the tasks and responsibilities of feeding workers during a disaster operation. Both formats cover the same content. Participants have the option of choosing the format that is best suited to their learning preferences. This fact sheet describes both formats unless otherwise indicated. At the end of the online course, participants are required to take a quiz and pass with a score of 80% or higher to earn a course certificate. Classroom participants must attend the entire course and complete the classroom activities to earn a course certificate. No assessment is required.

6 Forklift Fundamentals Forklift Fundamentals is a blended learning, basic level course consisting of a web-based module and an instructor-led module. Module 1 is a web-based, OSHA approved forklift training provided to the American Red Cross Disaster Cycle Services through a licensing agreement with Vivid Learning Systems. Participants will be required to complete a 50 question assessment at the end of this module and pass it with a score of 80% or higher in order to receive their certificate of completion and attend Module 2. Module 2 is a live trainer led course that uses the Module 1 content to deliver hands-on training, including a forklift inspection and operator driving test. These courses meet the requirements to work in Red Cross facilities that are managed by national headquarters or regions on a day to day basis, or one that is opened to support a disaster relief operation on a temporary basis. Because the Red Cross pays a fee for each participant who takes Module 1, it is important that only those workers who qualify for and are in Logistics warehousing or Mass Care bulk distribution be given access to the course. Logistics Overview Government Operations Fundamentals It is critical for the American Red Cross to align its efforts with government during disaster preparedness, response and recovery. In doing so, the Red Cross is better able to provide effective, timely, and seamless service delivery to individuals and communities impacted by disaster. One critical means for aligning with government is by providing Red Cross liaisons to various Government Operations Centers that activate during disaster responses. Government Operations Center Liaisons work in Emergency Operations Centers (EOCs) before, during, and after disasters and collaborate with government partners to communicate, plan, and coordinate service delivery to clients and communities impacted by natural and human-made disasters. Government Operations Center Liaison Fundamentals is a web-based course that focuses on what is needed in order to carry out the role of a liaison in a government operations center. This course will present content related to the Government Operations Center Liaison Standards and Procedures document. Participants are required to take an assessment upon completion of the course and score an 80% or higher to earn a course certificate. Note: The instructor led Government Operations Fundamentals course describes how the Red Cross relates to government across all of disaster cycle services. It touches on operation centers, but the content covers broader government operations. The liaison course is specific to working in a Government Operations Center. Collaborating Essentials

7 Health Services Fundamentals Workshop This course is to prepare participants to provide Health Services that support a regional disaster response. These services take place during preparedness and in support of Disaster Action Team and other regional responses as well as shelters, emergency, aid stations, on outreach teams and while performing hot shots. Disaster services: An Overview Health Services Fundamentals 1 (online) Health Services Fundamentals 2 (online) Recovery Services: An Overview (online) Casework & Recovery Planning Fundamentals (online) Direct Client Assistance Fundamentals (online) CAS Training videos (all four of them) online All italicized courses above can be found by clicking on this link: Integrated Care Condolence Team Fundamentals Integrated Care Condolence Team Fundamentals supports the standards and procedures and highlights the unique aspects of working as a team to provide services to families and friends of missing, injured and deceased loved ones. (Note: Learners should already be Disaster Cycle Services workers in Disaster Health Services, Disaster Mental Health, Casework and Recovery Planning, or Disaster Spiritual Care and have completed the appropriate training for their respective activity). IT 101 Workshop How to get IT Support. Get familiarized with future enhancements in IT. How to maximize IT use in the Red Cross. Logistics: An Overview Logistics: An Overview is an instructor-led, basic level course designed to give participants an overview of Logistics and

8 the activities associated with it. Participants will learn about the skills, abilities and knowledge needed by Logistics workers and how they can become involved in their region. Mass Care Management This course is designed to provide participants with skill practice to successfully complete Mass Care management tasks on a disaster relief operation and provide customer service and management support to assigned disaster workers. Disaster Frontline Supervisor and Simulation Operations Planning Fundamentals (online) Concept of Operations Overview (online) Concept of Operations Workshop Mass Care Overview (online) Shelter Fundamentals Shelter Manager Feeding Fundamentals Bulk Distribution Fundamentals (online) Psychological First Aid Psychological First Aid is a basic level, instructor-led course. It provides a framework for understanding the factors that affect stress responses in disaster relief workers and the clients they serve. Participants engage in practice exercises and complete a self-review questionnaire. Public Affairs Workshop This course will teach the basics for telling the Red Cross story to local media. It will cover media relations tactics, storytelling tips and basic blocking and bridging techniques for answering tough questions. Participants will practice

9 their skills on camera and receive real time feedback from the instructor and their peers in a constructive and fun environment. This workshop is ideal for volunteers interested in becoming a Red Cross Information Officer (PIO), as well as any volunteer with a public-facing role. That includes ambassadors, DAT members, shelter workers, government liaisons, community engagement volunteers and more. Staff and volunteers- both new and seasoned- are encouraged to attend. Bilingual volunteers with any interest in Public Affairs are encouraged to attend. Note: Please bring Smartphone if you have one.. RC View This course is designed to familiarize participants with how to use RC View to access situational awareness data to inform disaster operations. Recovery and Client Access System CAS 2.0 Workshop This is a hands on workshop with participants using computers actually creating an event and case in CAS 2.0. Recovery Services: An Overview (online) Casework & Recovery Planning Fundamentals (online) Direct Client Assistance Fundamentals (online) CAS Training videos (all four of them) online All above courses can be found by clicking on this link: Have access to your CAS 2.0 ID and password Note: To set up your CAS account and password, contact your local Disaster Staff Member for assistance. Restoring Family Links Restoring Family Links course and training enables paid and volunteer chapter caseworkers to more effectively deliver international Restoring Family Links casework services to clients who have been separated from family members in other countries by armed conflict, disasters or complex humanitarian emergencies. The training explains how Restoring Family Links services are global in scope and a core activity of the International Red Cross and Red Crescent Movement. Restoring Family Links services include Red Cross Messages (RCMs), Tracing Inquiries, information and referral services, and community outreach. Course participants will learn the skills and procedures to undertake when

10 initiating Restoring Family Links inquiries, conducting searches for clients in their community, delivering Red Cross Messages and other family news, and also have the opportunity to work with through several case examples. The coursework and instructor facilitated discussions are supported by videos and interactive activities. Participants will become familiar with the service delivery guidance documents, Restoring Family Links: Direction and Guidance for Chapter Caseworkers and Restoring Family Links Availability by Country. EMBARC Code: INTRFL200. Before enrolling in the Restoring Family Links course participants must complete the Restoring Family Links Casework Training Module, a self-paced training course available in EMBARC. Reconnection Workshops Reconnection Workshops, consist of five topic areas that service members and their families have found relevant to their experience as they transition back home. These interactive workshops are designed to assist service members, veterans, their families, and other loved ones in the transition home after a deployment. SAF- Service to the Armed Forces In this course participants will learn an overview of the services that SAF provides as well as two of our major services. First, a historical perspective of Service to the Armed Forces, its structure and an overview of current services. Information will be provided on: SAF hallmarks of service, services provided in accordance to our mission (emergency services, information and referral, family resiliency programs, service in military treatment facilities, service in Veterans Affairs hospitals), volunteer opportunities, our worldwide presence and the SAF Continuum of Care. Then the principles of providing casework service to the military, veterans, retirees and their families. Includes instructions on providing emergency communications messages. And will also discuss the Veterans History Project. This is a project that allows volunteers to capture the first-hand stories of our veterans on video and preserve their stories at the Library of Congress.

11 Shelter Fundamentals Shelter Fundamentals is a basic level course that introduces the guidelines and procedures for setting up, running and closing a shelter during a disaster. Referencing shelter checklists, participants will work on a case study that takes them through four of the six phases of the Sheltering Cycle: Opening, Organizing, Operating and Closing. Shelter Fundamentals is available in two delivery formats, instructor-led and online. Both formats cover the same content. This fact sheet describes both formats unless indicated. At the end of the online course, participants are required to take a quiz and pass with a score of 80% or higher to earn a course certificate. Classroom participants must attend the entire course and complete the classroom activities to earn a course certificate. Disaster Cycle Services: An Overview Shelter Management

12 Shelter Management is an instructor-led, basic level course that introduces the roles, responsibilities and tasks of the shelter manager. Using the Sheltering Handbook, participants will work through a case study that takes them through four of the six phases of the Sheltering Cycle: Opening, Organizing, Operating and Closing. The Sheltering Handbook provides the guidance for Red Cross shelter operations and serves as the main resource for the course. A video of Red Cross shelter managers talking about their experiences is incorporated into the course. Successful completion of this course is one step in the process of becoming a shelter manager; shelter experience and a recommendation by the chapter are additional criteria. This course was prepared under a grant from FEMA's Grant Programs Directorate, U.S. Department of Homeland Security. Prerequisite: Red Cross Employees and Volunteers: Disaster Frontline Supervisor Disaster Frontline Supervisor Simulation Shelter Fundamentals Basic Food Safety Red Cross Partners: Hold a supervisory role within their organization. Shelter Fundamentals Supporting Volunteers and Managing Teams Supporting Volunteers and Managing Teams is a basic level, instructor-led course designed to benefit those who work with or supervise volunteers. It is designed to benefit those who are new to working with volunteers as well as those who have previous experience. It will present opportunities to raise self-awareness about what you are doing well as well as the positive changes you can make to enhance your success as a supervisor of volunteers. New Employee and Volunteer Orientation

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