SELF-SERVICE MARKETS: ATMS, KIOSKS, VENDING MACHINES

Transcription

1 SELF-SERVICE MARKETS: ATMS, KIOSKS, VENDING MACHINES IFT047C June 2016 Ritam Biswas Project Analyst ISBN: BCC Research 49 Walnut Park, Building 2 Wellesley, MA USA (toll-free within the USA), or (+1) information@bccresearch.com

2 TABLE OF CONTENTS CHAPTER 1 INTRODUCTION 2 STUDY GOALS AND OBJECTIVES 2 DEFINITION AND SCOPE OF STUDY 2 REASONS FOR DOING THE STUDY 3 INTENDED AUDIENCE 3 METHODOLOGY 3 INFORMATION SOURCES 4 ANALYST'S CREDENTIALS 4 RELATED BCC RESEARCH REPORTS 5 BCC RESEARCH WEBSITE 5 DISCLAIMER 5 CHAPTER 2 SUMMARY 7 SUMMARY TABLE GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, THROUGH 2021 ($ SUMMARY FIGURE GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, ($ 7 8 CHAPTER 3 OVERVIEW 10 AUTOMATED TELLER MACHINES (ATMS) 10 ENTRANCE OF DIEBOLD AND NCR 11 ENTRANCE AND EXPANSION OF OTHER PLAYERS 11 FURTHER GROWTH WITH DIGITAL TELEPHONY AND WINDOWS OPERATING SYSTEM ATM MANAGED SERVICES 11 TABLE 1 GLOBAL MARKET FOR ATM TECHNOLOGIES BY SEGMENT, THROUGH 2021 ($ FIGURE 1 GLOBAL MARKET FOR ATM TECHNOLOGIES BY SEGMENT, ($ FIGURE 2 GLOBAL MARKET SHARE OF ATM MANAGED SERVICES VS OVERALL ATM MARKET, (%) KIOSKS 13 ADOPTION OF KIOSKS IN NONTRADITIONAL INDUSTRIES 14 FURTHER POPULARITY OF SMALL-SIZED MODELS 14 PERIOD OF ACQUISITIONS, MERGERS AND PARTNERSHIPS 14 VENDING MACHINES 15 FIRST MODERN VENDING MACHINES IN THE U.S. AND ENGLAND 15 COLD AND REFRIGERATED VENDING MACHINES IN THE MARKET 15 LARGE-SCALE DEVELOPMENT OF COFFEE VENDING MACHINES 15 MOVE TOWARD HEALTHY FOOD DISPENSING VENDING MACHINES 16 VENDING MACHINES OF THE FUTURE 16 NEW OPPORTUNITIES IN THE SELF-SERVICE MARKETS 17 ATM 17 ATM Biometrics 17 Multifactor Security Authentication 18 Cash-Recycling ATMs 18 Add-on Features in ATMs

3 ATM Integration of Contactless Payment 19 ATM e-receipts 19 Solar ATMs 19 KIOSKS 20 Solar-Powered Kiosks 20 VENDING MACHINES 21 Reverse Vending Machine 21 Connected Vending Machines 21 GROWTH FORECAST OF THE GLOBAL SELF-SERVICE MARKETS 22 TABLE 2 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ FIGURE 3 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ MAJOR MARKET FORCES 24 TABLE 3 MAJOR MARKET FORCES AND THEIR CURRENT AND FUTURE IMPACT 24 BENEFITS TO CUSTOMERS 24 EXPANSION OPPORTUNITY FOR COMPANIES 25 SMART CITIES AND URBANIZATION 25 BUSINESS BENEFITS 25 KEY BUYING CRITERIA 26 TABLE 4 KEY BUYING CRITERIA FOR SELF-SERVICE TECHNOLOGIES AND THEIR IMPACT DESIGN AND APPEAL TO CUSTOMERS 26 CUSTOMIZATION OPTIONS 27 CONNECTIVITY OPTIONS 27 SECURITY AND RELATED FEATURES 27 USABILITY 28 INTEGRATION 28 TABLE 5 CHANGES IN KEY BUYING CRITERIA AND THEIR IMPACT OVER TIME 28 KEY STRATEGIES IN THE SELF-SERVICE TECHNOLOGIES SPACE 29 MERGERS AND ACQUISITION 29 PARTNERSHIPS 29 INNOVATION 30 TABLE 6 R &D EXPENSES OF SELECTED KEY COMPANIES, ($ 30 TABLE 7 R &D EXPENSES OF SELECTED KEY COMPANIES AS A PERCENTAGE OF REVENUE, (%) FOCUS TOWARD EXPANDING INTO EMERGING REGIONS 31 ENHANCING GLOBAL SERVICE CAPABILITY CHAPTER 4 MARKET BY TYPE OF TECHNOLOGY 33 TABLE 8 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, THROUGH 2021 ($ FIGURE 4 GLOBAL MARKET SHARES OF SELF-SERVICE TECHNOLOGIES BY TYPE, ($ AUTOMATED TELLER MACHINES 34 TABLE 9 GLOBAL MARKET FOR ATM TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%) FIGURE 5 GLOBAL MARKET FOR ATM TECHNOLOGIES, ($

4 FIGURE 6 GLOBAL MARKET FOR ATM MANAGED SERVICES VS OTHER ATM TECHNOLOGIES, ($ TABLE 10 KEY COMPANIES IN THE ATM MANAGED SERVICES SPACE 36 KIOSKS 37 TABLE 11 GLOBAL MARKET FOR KIOSK TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%) FIGURE 7 GLOBAL MARKET FOR KIOSK TECHNOLOGIES, ($ 37 FIGURE 8 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2015 (%) FIGURE 9 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2016 (%) FIGURE 10 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2021 (%) TABLE 12 KEY PLAYERS IN THE GLOBAL KIOSK MARKET 41 VENDING MACHINES 41 TABLE 13 GLOBAL MARKET FOR VENDING MACHINE TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%) FIGURE 11 GLOBAL MARKET FOR VENDING MACHINE TECHNOLOGIES, ($ FIGURE 12 GLOBAL MARKET SHARES OF VENDING MACHINES BY TYPE, 2015 (%) 43 FIGURE 13 GLOBAL DISTRIBUTION OF INSTALLATIONS OF VENDING MACHINES IN COMPANY SPACES VS PUBLIC SPACES, 2015 (%) SMART VENDING MACHINES 45 TABLE 14 GLOBAL MARKET FOR SMART VENDING MACHINES, THROUGH 2021 ($ FIGURE 14 GLOBAL MARKET FOR SMART VENDING MACHINES, ($ FIGURE 15 GLOBAL DISTRIBUTION OF SMART VENDING MACHINES VS OTHER TYPES OF VENDING MACHINES, 2015 AND 2021 (%) TABLE 15 KEY COMPANIES IN THE VENDING MACHINE MARKET CHAPTER 5 SELF-SERVICE MARKETS BY INDUSTRY APPLICATIONS 50 INDUSTRY APPLICATIONS OF KIOSKS 50 TABLE 16 GLOBAL SELF-SERVICE KIOSK MARKET BY END-USER SECTOR, THROUGH 2021 ($ FIGURE 16 GLOBAL SELF-SERVICE KIOSK MARKET BY END-USER SECTOR, ($ RETAIL SECTOR 51 TRAVEL AND TRANSPORTATION 53 TABLE 17 KEY REGIONAL GROWTH PROSPECTS OF SELF-SERVICE TECHNOLOGIES IN TRAVEL AND TRANSPORTATION APPLICATIONS HOSPITALITY 54 ENTERTAINMENT 54 OTHER SECTORS 54 Banking 54 Healthcare 55 Government CHAPTER 6 INDUSTRY STRUCTURE 58 OVERVIEW 58

5 KEY STAKEHOLDERS IN THE MARKET 58 KEY TRENDS IN THE MARKET FOR SELF-SERVICE TECHNOLOGIES 59 TABLE 18 KEY TRENDS IN THE SELF-SERVICE MARKETS AND THEIR CURRENT AND FUTURE IMPACT OUTSOURCING OF ATM SERVICES 60 INCREASING USE OF KIOSKS IN THE HOSPITALITY INDUSTRY 61 USE OF SELF-SERVICE KIOSKS IN THE RESTAURANT INDUSTRY 61 WIDE CHOICE OF CHECKOUT OPTIONS 61 INCREASING IMPORTANCE OF PERSONALIZATION 62 HIGH-SPEED SELF-CHECKOUT SOLUTIONS 62 VISUAL RECOGNITION OF CHECKOUT ITEMS 62 INSTALLATION OF DRIVE-THROUGH BILL PAYMENT KIOSKS 62 PREPAID CARD KIOSKS 63 FOREIGN CURRENCY CONVERSION KIOSKS 63 MARIJUANA DISPENSING KIOSKS 63 INTRODUCTION OF MEDICINE DISPENSING KIOSKS 63 VENTURE CAPITAL FUNDING AND INVESTMENTS 64 TABLE 19 KEY VENTURE CAPITAL AND OTHER SOURCES OF FINANCING IN THE MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ MILLIONS) MERGERS AND ACQUISITIONS 65 TECHNOLOGICAL DEVELOPMENT AND ACQUISITION OF NEW TECHNOLOGY 65 GEOGRAPHIC EXPANSION 66 EXPANSION INTO NEW CATEGORIES 66 EXPANSION INTO NEW SECTORS 66 TABLE 20 KEY ACQUISITIONS IN THE SELF-SERVICE TECHNOLOGIES MARKET, NCR ACQUISITIONS 68 INDUSTRY CHALLENGES AND CONCERNS 68 TABLE 21 IMPACT OF VARIOUS CHALLENGES ON SELF- SERVICE TECHNOLOGIES 69 SECURITY CHALLENGE 69 TECHNOLOGICAL ACCEPTANCE CHALLENGE 69 MAINTENANCE ISSUES 70 GOVERNMENT REGULATIONS ON SELF-SERVICE TERMINALS CHAPTER 7 PATENT ACTIVITY 72 FIGURE 17 NUMBER OF U.S. PATENTS OBTAINED BY VARIOUS COMPANIES IN THE SELF-SERVICE TECHNOLOGIES SPACE 72 CHAPTER 8 GLOBAL REGIONAL MARKETS 74 GEOGRAPHIC SEGMENTATION 74 TABLE 22 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY REGION, THROUGH 2021 ($ FIGURE 18 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY REGION, ($ THE AMERICAS 75 TABLE 23 THE AMERICAS MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ FIGURE 19 THE AMERICAS MARKET FOR SELF-SERVICE TECHNOLOGIES, ($

6 TABLE 24 KEY ATM PLAYERS IN BRAZIL 77 TABLE 25 ATMS PER 100,000 ADULTS IN KEY COUNTRIES IN THE AMERICAS, TABLE 26 LEVEL OF GROWTH PROSPECTS IN THE ATM MARKET IN KEY COUNTRIES/REGIONS IN THE AMERICAS EUROPE, MIDDLE EAST AND AFRICA 79 TABLE 27 EMEA MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ FIGURE 20 EMEA MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ TABLE 28 ATMS PER 100,000 ADULTS IN KEY EMEA COUNTRIES, TABLE 29 ATM MARKET DEVELOPMENT PROSPECTS IN KEY COUNTRIES IN THE EMEA REGION ASIA-PACIFIC 84 TABLE 30 ASIA-PACIFIC MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ FIGURE 21 ASIA-PACIFIC MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ TABLE 31 ATMS PER 100,000 ADULTS IN KEY COUNTRIES IN ASIA-PACIFIC, TABLE 32 KEY ATM PLAYERS (INCLUDING ATM MANAGED SERVICES) IN INDIA 86 TABLE 33 ATM INSTALLATIONS IN CHINA, (NUMBER/%) 87 FIGURE 22 ATM INSTALLATIONS IN CHINA, (NUMBER) 87 TABLE 34 KEY ATM MANUFACTURERS/PLAYERS IN CHINA 88 TABLE 35 ATM MARKET DEVELOPMENT PROSPECTS IN KEY COUNTRIES IN ASIA-PACIFIC CHAPTER 9 VENDOR PROFILES 92 KEY PLAYERS IN SELF-SERVICE TECHNOLOGIES AND THE COMPETITIVE SCENARIO VENDOR PROFILES 92 AIT TECHNOLOGIES PTE. LTD. 92 Business Overview 92 Key Products and Solutions 93 Strengths 93 Weaknesses 93 ARIANE SYSTEMS 94 Business Overview 94 Key Products and Solutions 94 Key Clients 94 Strengths 94 Weaknesses 94 AZKOYEN VENDING SYSTEMS 95 Business Overview 95 Key Products and Solutions 95 Strengths 95 Weaknesses 96 CRANE MERCHANDISING SYSTEMS 96 Business Overview 96 92

7 Key Products and Solutions 97 Key Clients 97 Strengths 97 Weaknesses 97 DIEBOLD INC. 98 Business Overview 98 Key Products and Solutions 98 Key Clients 98 Strengths 99 Weaknesses 99 FUJITSU FRONTECH 99 Business Overview 100 Key Products and Solutions 100 Key Clients 100 Strengths 101 Weaknesses 101 GENMEGA INC. 101 Business Overview 101 Key Products and Solutions 102 Strengths 102 Weaknesses 102 GRG BANKING 103 Business Overview 103 Key Products and Solutions 103 Key Clients 104 Strengths 104 Weaknesses 104 HITACHI-OMRON TERMINAL SOLUTIONS CORP. 104 Business Overview 105 Key Products and Solutions 105 Key Clients 105 Strengths 105 Weaknesses 106 KIOSK INFORMATION SYSTEMS 106 Business Overview 106 Key Products and Solutions 106 Key Clients 107 Strengths 107 Weaknesses 107 MAAS INTERNATIONAL 108 Business Overview 108 Key Products and Solutions 108 Key Clients 108 Strengths 108 Weaknesses 109 MERIDIAN KIOSKS LLC 109 Business Overview 109

8 Key Products and Solutions 109 Key Clients 110 Strengths 110 Weaknesses 110 N&W GLOBAL VENDING SPA 110 Business Overview 111 Key Products and Solutions 111 Key Clients 111 Strengths 111 Weaknesses 112 NAUTILUS HYOSUNG 112 Business Overview 112 Key Products and Solutions 112 Strengths 112 Weaknesses 113 NCR CORP. 113 Business Overview 113 Key Products and Solutions 113 Key Clients 114 Strengths 114 Weaknesses 115 OKI ELECTRIC INDUSTRY CO. LTD. 115 Business Overview 115 Key Products and Solutions 115 Key Clients 115 Strengths 116 Weaknesses 116 OLEA KIOSKS 116 Business Overview 116 Key Products and Solutions 117 Key Clients 117 Strengths 117 Weaknesses 118 PHOENIX KIOSK 118 Business Overview 118 Key Products and Solutions 118 Key Clients 118 Strengths 119 Weaknesses 119 SANDEN CORP. 119 Business Overview 119 Key Products and Solutions 119 Strengths 120 Weaknesses 120 SEAGA MANUFACTURING INC. 120 Business Overview 121 Key Products and Solutions 121

9 Key Clients 121 Strengths 121 Weaknesses 121 SNACKTIME PLC 122 Business Overview 122 Key Products and Solutions 122 Key Clients 122 Strengths 122 Weaknesses 123 TOSHIBA TEC 123 Business Overview 123 Key Products and Solutions 124 Strengths 124 Weaknesses 124 TRITON SYSTEMS 124 Business Overview 125 Key Products and Solutions 125 Key Clients 125 Strengths 125 Weaknesses 126 WESTOMATIC VENDING MACHINES 126 Business Overview 126 Key Products and Solutions 126 Key Clients 126 Strengths 127 Weaknesses 127 WINCOR NIXDORF GMBH 127 Business Overview 127 Key Products and Solutions 128 Key Clients 128 Strengths 128 Weaknesses 129 ZEBRA TECHNOLOGIES CORP. 129 Business Overview 129 Key Products and Solutions 129 Strengths 130 Weaknesses 130 OTHER MARKET PARTICIPANTS 130 ACG 130 AEQUATOR AG 131 ANIMO BV 131 ATM INDUSTRY ASSOCIATION 131 ATM LINK INC. 131 ATM SOLUTIONS INC. 132 ATMEQUIPMENT.COM 132 ATMGURUS 132 AURIGA 132

10 BIANCHI VENDING GROUP SPA 133 BRAVILOR BONAMAT BV 133 CASH CONNECT 133 COLUMBUS DATA SERVICES 133 CR2 134 CREM INTERNATIONAL AB 134 CSF INTERNATIONAL 134 CUSTOM 134 D&K ENGINEERING 135 DE JONG DUKE 135 DEUTSCHE WURLITZER GMBH 135 ELAN FINANCIAL SERVICES 135 ESPRIDA CORP. 136 ETNA COFFEE EQUIPMENT BV 136 FABCON CREATIVE 136 FISERV 136 FUJIFILM 137 GMV 137 I-DESIGN 137 INETCO SYSTEMS LTD. 137 KAL ATM SOFTWARE 138 KIOWARE 138 LIVEWIRE DIGITAL 138 MAGTEK 138 MICROSPACE COMMUNICATIONS CORP. 139 NATIONAL CASH SYSTEMS 139 NIDEC SANKYO AMERICA CORP. 139 NIPPON PRIMEX INC. 139 OPTCONNECT 140 PARAGON APPLICATION SYSTEMS 140 PEERLESS-AV 140 PROVISIO 140 REDYREF INTERACTIVE KIOSKS 140 SHENZHEN SUNSON TECH CO. LTD. 141 SLABBKIOSKS 141 SPL GROUP 141 STEGO INC. 141 TELPAR INC. 142 TIO NETWORKS CORP. 142 TMD SECURITY 142 TRUSTED SECURITY SOLUTIONS INC. 142 WIRECARD AG 143

11 LIST OF TABLES TABLE HEADING SUMMARY TABLE GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, THROUGH 2021 ($ TABLE 1 GLOBAL MARKET FOR ATM TECHNOLOGIES BY SEGMENT, THROUGH 2021 ($ TABLE 2 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ TABLE 3 MAJOR MARKET FORCES AND THEIR CURRENT AND FUTURE IMPACT 24 TABLE 4 KEY BUYING CRITERIA FOR SELF-SERVICE TECHNOLOGIES AND THEIR IMPACT TABLE 5 CHANGES IN KEY BUYING CRITERIA AND THEIR IMPACT OVER TIME 28 TABLE 6 R &D EXPENSES OF SELECTED KEY COMPANIES, ($ 30 TABLE 7 R &D EXPENSES OF SELECTED KEY COMPANIES AS A PERCENTAGE OF REVENUE, (%) TABLE 8 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, THROUGH 2021 ($ TABLE 9 GLOBAL MARKET FOR ATM TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%) 34 TABLE 10 KEY COMPANIES IN THE ATM MANAGED SERVICES SPACE 36 TABLE 11 GLOBAL MARKET FOR KIOSK TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%) TABLE 12 KEY PLAYERS IN THE GLOBAL KIOSK MARKET 41 TABLE 13 GLOBAL MARKET FOR VENDING MACHINE TECHNOLOGIES, THROUGH 2021 ($ BILLIONS/%) TABLE 14 GLOBAL MARKET FOR SMART VENDING MACHINES, THROUGH 2021 ($ TABLE 15 KEY COMPANIES IN THE VENDING MACHINE MARKET 48 TABLE 16 GLOBAL SELF-SERVICE KIOSK MARKET BY END-USER SECTOR, THROUGH 2021 ($ TABLE 17 KEY REGIONAL GROWTH PROSPECTS OF SELF-SERVICE TECHNOLOGIES IN TRAVEL AND TRANSPORTATION APPLICATIONS TABLE 18 KEY TRENDS IN THE SELF-SERVICE MARKETS AND THEIR CURRENT AND FUTURE IMPACT TABLE 19 KEY VENTURE CAPITAL AND OTHER SOURCES OF FINANCING IN THE MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ MILLIONS) TABLE 20 KEY ACQUISITIONS IN THE SELF-SERVICE TECHNOLOGIES MARKET, TABLE 21 IMPACT OF VARIOUS CHALLENGES ON SELF- SERVICE TECHNOLOGIES 69 TABLE 22 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY REGION, THROUGH 2021 ($ TABLE 23 THE AMERICAS MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ TABLE 24 KEY ATM PLAYERS IN BRAZIL 77 TABLE 25 ATMS PER 100,000 ADULTS IN KEY COUNTRIES IN THE AMERICAS, TABLE 26 LEVEL OF GROWTH PROSPECTS IN THE ATM MARKET IN KEY COUNTRIES/REGIONS IN THE AMERICAS TABLE 27 EMEA MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ TABLE 28 ATMS PER 100,000 ADULTS IN KEY EMEA COUNTRIES, TABLE 29 ATM MARKET DEVELOPMENT PROSPECTS IN KEY COUNTRIES IN THE EMEA REGION

12 TABLE HEADING TABLE 30 ASIA-PACIFIC MARKET FOR SELF-SERVICE TECHNOLOGIES, THROUGH 2021 ($ TABLE 31 ATMS PER 100,000 ADULTS IN KEY COUNTRIES IN ASIA-PACIFIC, TABLE 32 KEY ATM PLAYERS (INCLUDING ATM MANAGED SERVICES) IN INDIA 86 TABLE 33 ATM INSTALLATIONS IN CHINA, (NUMBER/%) 87 TABLE 34 KEY ATM MANUFACTURERS/PLAYERS IN CHINA 88 TABLE 35 ATM MARKET DEVELOPMENT PROSPECTS IN KEY COUNTRIES IN ASIA-PACIFIC

13 LIST OF FIGURES FIGURE TITLE SUMMARY FIGURE GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY TYPE, ($ FIGURE 1 GLOBAL MARKET FOR ATM TECHNOLOGIES BY SEGMENT, ($ FIGURE 2 GLOBAL MARKET SHARE OF ATM MANAGED SERVICES VS OVERALL ATM MARKET, (%) FIGURE 3 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ FIGURE 4 GLOBAL MARKET SHARES OF SELF-SERVICE TECHNOLOGIES BY TYPE, ($ FIGURE 5 GLOBAL MARKET FOR ATM TECHNOLOGIES, ($ 35 FIGURE 6 GLOBAL MARKET FOR ATM MANAGED SERVICES VS OTHER ATM TECHNOLOGIES, ($ FIGURE 7 GLOBAL MARKET FOR KIOSK TECHNOLOGIES, ($ 37 FIGURE 8 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2015 (%) FIGURE 9 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2016 (%) FIGURE 10 GLOBAL MARKET SHARES OF SELF SERVICE TECHNOLOGIES BY TYPE, 2021 (%) FIGURE 11 GLOBAL MARKET FOR VENDING MACHINE TECHNOLOGIES, ($ FIGURE 12 GLOBAL MARKET SHARES OF VENDING MACHINES BY TYPE, 2015 (%) 43 FIGURE 13 GLOBAL DISTRIBUTION OF INSTALLATIONS OF VENDING MACHINES IN COMPANY SPACES VS PUBLIC SPACES, 2015 (%) FIGURE 14 GLOBAL MARKET FOR SMART VENDING MACHINES, ($ FIGURE 15 GLOBAL DISTRIBUTION OF SMART VENDING MACHINES VS OTHER TYPES OF VENDING MACHINES, 2015 AND 2021 (%) FIGURE 16 GLOBAL SELF-SERVICE KIOSK MARKET BY END-USER SECTOR, ($ FIGURE 17 NUMBER OF U.S. PATENTS OBTAINED BY VARIOUS COMPANIES IN THE SELF-SERVICE TECHNOLOGIES SPACE FIGURE 18 GLOBAL MARKET FOR SELF-SERVICE TECHNOLOGIES BY REGION, ($ FIGURE 19 THE AMERICAS MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ FIGURE 20 EMEA MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ FIGURE 21 ASIA-PACIFIC MARKET FOR SELF-SERVICE TECHNOLOGIES, ($ FIGURE 22 ATM INSTALLATIONS IN CHINA, (NUMBER)