CRM Analytics Market by Type - Global Forecast to 2019

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1 Brochure More information from CRM Analytics Market by Type - Global Forecast to 2019 Description: CRM Analytics Market by Type (Sales Analytics, Customer Analytics, Contact Center Analytics, Marketing Analytics, Web & Social Media Analytics) - Global Forecast to 2019 The CRM analytics are widely been adopted by businesses across a broad spectrum of verticals mentioned in the report such as Banking, Financial Services, and Insurance (BFSI), retail & wholesale, telecommunication & IT, healthcare & life sciences, manufacturing, energy & utilities, media & entertainment, and transportation & logistics, hospitality, other verticals too. The complete CRM analytics market analysis consists of evaluating various types, deployment model, end users, verticals and regions. The overall market size is found by adding up the individual market size of all the types including Marketing Analytics, Customer Analytics, Sales Analytics, Contact Center Analytics, and Web & Social Media Analytics. The CRM analytics solutions are currently offered by numerous vendors such as IBM, Oracle, Microsoft, Salesforce Inc., SAP AG and others. These vendors are offering the CRM analytics solutions over on-premise and cloud as a standalone solution as well as integrated in the CRM suit. Today the prime concern in the CRM analytics market is regarding the data security and privacy. To meet this major concern of the customers, CRM analytics vendors as well as resellers, systems integrators, and data center operators have been working together to make sure that CRM analytics are delivered easily with maximum security and customization. The CRM analytics vendors are also engaged in delivering advanced analytical solution with lower cost to enhance the business ROI. The report is expected to help the market leaders/new entrants in this market in the following ways: 1. This report segments the CRM analytics market into types, covering this market comprehensively. The report provides the closest approximations of the revenue numbers for the overall market and the subsegments. The market numbers are further split across the verticals, end users, deployment model, and regions. 2. This report will help them better understand the competitors and gain more insights to better position their business. There is a separate section on competitive landscape that includes competitors ecosystem and their roles in the market. Besides, there are company profiles of the top 10 players in this market. In this section, market internals are provided that can put them ahead of the competitors. 3. The report helps them to understand the overall growth of the market. The report provides information and analysis of key market drivers, restraints, challenges, and opportunities. Contents: 1 Introduction 1.1 Objectives of the Study 1.2 Market Definition 1.3 Market Scope 1.4 Markets Covered Years 1.5 Currency 1.6 Limitation 1.7 Stakeholders 2 Research Methodology 2.1 Market Size Estimation 2.2 Market Breakdown and Data Triangulation 2.3 Market Share Estimation Key Data Taken From Secondary Sources Key Data Taken From Primary Sources

2 2.3.3 Key Industry Insights 3 Executive Summary 4 Premium Insights 4.1 Attractive Market Opportunities in CRM Analytics Market 4.2 Life Cycle Analysis, By Region 4.3 Region-Wise Adoption 4.4 Key Verticals and Regional Markets in CRM Analytics Market 5 Market Overview 5.1 Introduction 5.2 Market Segmentation Market By Type Market By End User Market By Deployment Market By Vertical Market By Region 5.3 CRM Analytics Market Dynamics Drivers Explosive Growth in Data Generation Proven Benefits of Analytics Restraints Data Management, Quality and Integration Concerns Opportunities Increase in the Adoption of Cloud-Based CRM Analytics Regulatory Compliance Challenges Need for Customization Data Privacy and Security Concerns 6 CRM Analytics Market: Industry Trends 6.1 Introduction 6.2 Value Chain Analysis 6.3 Ecosystem 6.4 Porter s Five Forces Analysis Threat From New Entrants Threat From Substitutes Bargaining Power of Suppliers Bargaining Power of Buyers Intensity of Competitive Rivalry 7 CRM Analytics Market, By Type 7.1 Introduction 7.2 Marketing Analytics 7.3 Sales Analytics 7.4 Customer Analytics 7.5 Contact Center Analytics 7.6 Web and Social Media Analytics 8 CRM Analytics Market, By End User 8.1 Introduction 8.2 Small and Medium Businesses (SMBS) 8.3 Large Enterprises 9 CRM Analytics Market, By Deployment 9.1 Introduction 9.2 On-Premise 9.3 Cloud 10 CRM Analytics Market, By Vertical 10.1 Introduction 10.2 Banking, Financial Services & Insurance (BFSI)

3 10.3 Retail & Wholesale 10.4 Healthcare & Life Sciences 10.5 Telecommunication & IT 10.6 Energy & Utilities 10.7 Media and Entertainment 10.8 Transportation & Logistics 10.9 Hospitality Manufacturing Others 11 CRM Analytics Market, By Region 11.1 Introduction 11.2 North America 11.3 Europe 11.4 Asia-Pacific 11.5 Middle East and Africa 11.6 Latin America 12 Competitive Landscape 12.1 Overview 12.2 Competitive Situation and Trends New Product Launches AGreements, Partnerships, Collaborations, & Joint Ventures Mergers and Acquisitions Expansion 13 Company Profiles 13.1 Introduction 13.2 Oracle Business Overview Solutions Key Strategies Recent Developments SWOT Analysis MNM View 13.3 SAP AG Business Overview Solutions Key Strategies Recent Developments SWOT Analysis MNM View 13.4 IBM Business Overview Solutions Key Strategies Recent Developments SWOT Analysis MNM View 13.5 Microsoft Business Overview Solutions Key Strategies Recent Developments SWOT Analysis MNM View 13.6 SAS Business Overview Solutions Key Strategies Recent Developments SWOT Analysis MNM View

4 13.7 Accenture Business Overview Solutions Key Strategies Recent Developments 13.8 Infor Business Overview Solutions Key Strategies Recent Developments 13.9 Teradata Business Overview Solutions Key Strategies Recent Developments Angoss Business Overview Solutions Key Strategies Recent Developments Salesforce Business Overview Solutions Key Strategies Recent Developments 14 Appendix 14.1 Introducing RT: Real Time Market Intelligence 14.2 Available Customizations 14.3 Related Reports List of Tables (72 Tables) Table 1 Exponential Rise in Data Generation is Propelling the Growth of Market Table 2 Concerns of Data Management, Quality and Integration Are Restraints of CRM Analytics Market Table 3 Cloud Based Solutions is the Key Opportunity for Market Table 4 Customized CRM Analytics Applications is the Key Challenge for Market Table 5 Global Market Size, By Type, ($Million) Table 6 Marketing Analytics Market Size, By Region, ($Million) Table 7 Marketing Analytics Market Size, By Deployment, ($Million) Table 8 Sales Analytics Market Size, By Region, ($Million) Table 9 Sales Analytics Market Size, By Deployment, ($Million) Table 10 Customer Analytics Market Size, By Region, ($Million) Table 11 Customer Analytics Market Size, By Deployment, ($Million) Table 12 Contact Center Analytics Market Size, By Region, ($Million) Table 13 Contact Center Analytics Market Size, By Deployment, ($Million) Table 14 Web and Social Media Analytics Market Size, By Region, ($Million) Table 15 Web and Social Media Analytics Market Size, By Deployment, ($Million) Table 16 CRM Analytics Market Size, By End User, ($Million) Table 17 SMBS Market Size, By Type, ($Million) Table 18 Large Enterprises Market Size, By Type, ($Million) Table 19 CRM Analytics Market Size, By Deployment, ($Million) Table 20 On-Premise Market Size, By Size, ($Million) Table 21 Cloud Market Size, By Size, ($Million) Table 22 CRM Analytics Market Size, By Vertical, ($Million) Table 23 BFSI Market Size, By Type, ($Million) Table 24 BFSI Market Size, By Region, ($Million) Table 25 BFSI Market Size, By End User, Table 26 BFSI Market Size, By Deployment, Table 27 Retail & Wholesale Market Size, By Type, ($Million) Table 28 Retail & Wholesale Market Size, By Region, ($Million)

5 Table 29 Retail & Wholesale Market Size, By End User, Table 30 Retail & Wholesale Market Size, By Deployment, Table 31 Healthcare & Life Sciences Market Size, By Type, ($Million) Table 32 Healthcare & Life Sciences Market Size, By Region, ($Million) Table 33 Healthcare & Life Sciences Market Size, By End User, Table 34 Healthcare & Life Sciences Market Size, By Deployment, Table 35 Telecommunication & IT Market Size, By Type, ($Million) Table 36 Telecommunication & IT Market Size, By Region, ($Million) Table 37 Telecommunication & IT Market Size, By End User, Table 38 Telecommunication & IT Market Size, By Deployment, Table 39 Energy & Utilities Market Size, By Type, ($Million) Table 40 Energy & Utilities Market Size, By Region, ($Million) Table 41 Energy & Utilities Market Size, By End User, Table 42 Energy & Utilities Market Size, By Deployment, Table 43 Media and Entertainment Market Size, By Type, ($Million) Table 44 Media and Entertainment Market Size, By Region, ($Million) Table 45 Media and Entertainment Market Size, By End User, Table 46 Media and Entertainment Market Size, By Deployment, Table 47 Transportation & Logistics Market Size, By Type, ($Million) Table 48 Transportation & Logistics Market Size, By Region, ($Million) Table 49 Transportation & Logistics Market Size, By End User, Table 50 Transportation & Logistics Market Size, By Deployment, Table 51 Hospitality Market Size, By Type, ($Million) Table 52 Hospitality Market Size, By Region, ($Million) Table 53 Hospitality Market Size, By End User, Table 54 Hospitality Market Size, By Deployment, Table 55 Manufacturing Market Size, By Type, ($Million) Table 56 Manufacturing Market Size, By Region, ($Million) Table 57 Manufacturing Market Size, By End User, Table 58 Manufacturing Market Size, By Deployment, Table 59 Others Market Size, By Type, ($Million) Table 60 Others Market Size, By Region, ($Million) Table 61 Others Market Size, By End User, Table 62 Others Market Size, By Deployment, Table 63 CRM Analytics Market Size, By Region, ($Million) Table 64 NA: Market Size, By End User, ($Million) Table 65 Europe: Market Size, By End User, ($Million) Table 66 Asia-Pacific: Market Size, By End User, ($Million) Table 67 Middle East and Africa: Market Size, By End User, ($Million) Table 68 Latin America: CRM Analytics Market Size, By End User, ($Million) Table 69 New Product Launches, Table 70 Agreements, Partnerships, Collaborations, and Joint Ventures, Table 71 Mergers and Acquisitions, Table 72 Expansions, List of Figures (44 Figures) Figure 1 Research Methodology Figure 2 Market Size Estimation Methodology: Bottom-Up Approach Figure 3 Market Size Estimation Methodology: Top-Down Approach Figure 4 Breakdown of Primary Interview: By Company Type, Designation, and Region Figure 5 Market Snapshot of Regions Covered (2014) Figure 6 CRM Analytics Market Snapshot on the Basis of Types (2014 vs. 2019) Figure 7 Lucrative Market Prospects in CRM Analytics Market Figure 8 Life Cycle Analysis, By Region (2014): LA Soon to Enter Exponential Growth Phase During the Forecast Period Figure 9 LA Leading the CRM Analytics Market With the Highest Growth Rate Figure 10 Global CRM Analytics Market: Top Three Verticals and Regions Market Growth Rate ( ) Figure 11 Market Segmentation: By Type Figure 12 Market Segmentation: By End User Figure 13 Market Segmentation: By Deployment Figure 14 Market Segmentation: By Vertical

6 Figure 15 Market Segmentation: By Region Figure 16 Market Dynamics Figure 17 CRM Analytics Market: Value Chain Analysis Figure 18 Customer Analytics Ecosystem Figure 19 Porter s Five Forces Analysis Figure 20 Marketing Analytics Segment is Expected to Have the Highest Market Share Throughout the Forecast Period Figure 21 CRM Analytics Market Size in Small and Medium Businesses is Expected to Grow By 16.4% During the Forecast Period Figure 22 Market Size for Cloud Deployment Model is Expected to Grow By 16.6% During the Forecast Period Figure 23 Market Growth Rate Comparison: By Vertical Figure 24 Market Comparison: By Region Figure 25 LA: An Attractive Destination for the CRM Analytics Market, Figure 26 Companies Adopted Agreements, Partnerships, Collaborations, & Joint Ventures as the Key Growth Strategy Over the Last Three Years Figure 27 Microsoft Grew at the Fastest Rate Between 2009 & 2013 Figure 28 Battle for Market Share: New Product Launch Was the Key Strategy Figure 29 Geographic Revenue Mix of Key Market Players Figure 30 Oracle: Company Snapshot Figure 31 Oracle: SWOT Analysis: Figure 32 SAP AG: Company Snapshot Figure 33 SAP AG.: SWOT Analysis Figure 34 IBM: Company Snapshot Figure 35 IBM: SWOT Analysis Figure 36 Microsoft: Company Snapshot Figure 37 Microsoft: SWOT Analysis Figure 38 SAS.: Company Snapshot Figure 39 SAS: SWOT Analysis Figure 40 Accenture: Company Snapshot Figure 41 Infor: Company Snapshot Figure 42 Teradata: Company Snapshot Figure 43 Angoss: Company Snapshot Figure 44 Salesforce: Company Snapshot Ordering: Order Online - Order by Fax - using the form below Order by Post - print the order form below and send to Research and Markets, Guinness Centre, Taylors Lane, Dublin 8, Ireland.

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