Users Guide. Wyse USB Firmware Tool 1.0. Issue: PN: Rev. B

Transcription

1 Users Guide Wyse USB Firmware Tool 1.0 Issue: PN: Rev. B

2 ii Copyright Notices 2009, Wyse Technology Inc. All rights reserved. This manual and the software and firmware described in it are copyrighted. You may not reproduce, transmit, transcribe, store in a retrieval system, or translate into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, any part of this publication without express written permission. End User License Agreement ( License ) A copy of the Wyse Technology End User License Agreement is included in the software and provided for your reference only. The License at as of the purchase date is the controlling licensing agreement. By copying, using, or installing the software or the product, you agree to be bound by those terms. Trademarks The Wyse logo and Wyse are trademarks of Wyse Technology Inc. Other product names mentioned herein are for identification purposes only and may be trademarks and/or registered trademarks of their respective companies. Specifications subject to change without notice. Restricted Rights Legend You acknowledge that the Software is of U.S. origin. You agree to comply with all applicable international and national laws that apply to the Software, including the U.S. Export Administration Regulations, as well as end-user, end-use and country destination restrictions issued by U.S. and other governments. For additional information on exporting the Software, see Ordering Information For availability, pricing, and ordering information in the United States and Canada, call GET-WYSE ( ) or visit us at In all other countries, contact your sales representative.

3 Contents Introduction 1 About this Guide 1 Wyse Technical Support 1 Hardware and Software Requirements 2 Supported Devices 2 Overview - Quick Start Instructions 3 Using the USB Firmware Tool 4 Configuring to Copy a Firmware Image 5 Configuring to Update a Firmware Image 7 Configuring to Replicate a Configured USB Key 9 Configuring the BIOS to Boot from a USB Key 10 About USB Keys - Troubleshooting Boot Issues 10 Figures 11

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5 Wyse USB Firmware Tool Users Guide Introduction The Wyse USB Firmware Tool provides a simple USB imaging solution to help IT and Customer Service staff quickly and easily image Wyse thin clients. Using the tool s flexible windows utility, users can successfully configure a USB key to: Copy - Copy a firmware image from a thin client for (for example, for use on another thin client) Update - Update a firmware image to a thin client (for example, to upgrade firmware) Replicate - Create duplicate USB keys (containing the original configuration) for multiple firmware update and copy use (for example, by several users in several locations at the same time) About this Guide This guide is intended for IT and Customer Service staff that troubleshoot and manage Wyse thin clients. It provides the necessary information and detailed procedures for using the Wyse USB Firmware Tool to quickly and easily image Wyse thin clients. Wyse Technical Support To access Wyse technical resources, visit If you still have questions, you can submit your questions to the Wyse Self-Service Center or call Customer Support at WYSE (toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific Time, Monday through Friday. To access international support, visit

6 2 Hardware and Software Requirements The following hardware and software are required: Windows XP or Windows 2003 Server USB key size should be greater than the OS partition for any operation When a Non-PXE image is used to image, the IDE Flash size should be greater than Wisard Image size (for example, if a Wisard 512 MB image is converted to a Non-PXE Image, then the IDE flash size should be 1 GB to accommodate the boot agent) Windows XPe build 587 or later on the thin client Wyse Linux version 6.4 or later on the thin client Supported Devices The following devices are supported: Wyse thin clients running Windows XP embedded (XPe) operating system, including: G90, R90L, R90LE, V90, V90L, V90LE, X90L and X90Le. Wyse thin clients running Wyse Linux embedded operating system, including: R50L, R50LE, V50, V50L, V50LE and X50L. Wyse Viance Appliance

7 3 Overview - Quick Start Instructions The purpose of the Wyse USB Firmware Tool is to configure a USB key for thin client firmware copy or update functionality and to make the USB key bootable. For example, when a configured USB key is used to boot a thin client, it automatically copies a firmware image from the thin client or updates a firmware image to the thin client depending on the configuration. In addition, the tool allows a user to create duplicate USB keys (containing the original configuration) for multiple firmware copy and update use. This section contains an overview of the steps you must complete to configure a USB key (using the Wyse USB Firmware Tool). For detailed procedures, refer to "Using the USB Firmware Tool." To configure a USB key, you must: 1. Obtain and place the Wyse USB Firmware Tool v1.0_ga.exe file into the directory you want (for example C:\WyseFirmwareTool), extract all files from it into the directory, create a shortcut on the desktop for the Wyse USB Firmware Tool.exe, and then double-click the shortcut to open the Wyse USB Firmware Tool wizard. 2. Follow the wizard using the following guidelines: If you are configuring to Copy: Supported thin clients include those listed in "Supported Devices." Support for Non-PXE images - In the case of a copy configuration, the USB key is configured to support PXE as well as Non-PXE images. You can select as many of the contents options that you want (OS Image, BIOS, and CMOS). If you are configuring to Update: Supported thin clients include those listed in "Supported Devices." Support for Non-PXE images - In the case of an update configuration, the USB key is configured to support PXE as well as Non-PXE images. You can select the.rsp file of I2D image or.i2d file directly or the Merlin image during configuration. If the I2D image is selected, it will be converted to the Merlin format automatically and the converted files copied to the USB key. If you already have a Merlin image, it can be selected directly by selecting the.rsp of the Merlin image. Note: Merlin is a new image format that is available with WDM You can select as many of the contents options that you want (OS Image, BIOS, and CMOS). 3. To support the bootable USB key in all configuring cases (Copy, Update, and Replicate), you must configure the BIOS option for booting the thin client from the USB key before trying to use the key: For V90, V90L, V90LE, G90 thin clients Enter the BIOS by pressing the Delete key. Select the Advanced BIOS Features option, enter the password Fireport (this is case sensitive) and press the Return key. Set First Boot Device as [USB-ZIP]. Scroll down to Hard Disk Boot Priority and press the Enter key. Using the + or - key, change item 1 to read Bootable Add-in Cards. Save the BIOS settings and reboot. For RL, RLE and XL thin clients Enter the BIOS by pressing the Delete key. Select the Boot option, enter the password Fireport (this is case sensitive) and press the Return key. Select the USB KEY option and using the + key, move it to the 1. position. Save the BIOS settings and reboot.

8 4 Using the USB Firmware Tool To use the tool: 1. Obtain and place the Wyse USB Firmware Tool v1.0_ga.exe file into the directory you want (for example C:\WyseFirmwareTool). Caution It is not recommended to use your desktop for the directory as there a several files that will be extracted from the.exe file. 2. Extract all files from the Wyse USB Firmware Tool v1.0_ga.exe file into the directory. 3. Create a shortcut on the desktop for the Wyse USB Firmware Tool.exe. 4. Double-click the shortcut to run the tool and open the Wyse USB Firmware Tool wizard (the welcome page provides the product version and description, and a link to view the Wyse end user license agreement). Figure 1 Wyse USB Firmware Tool wizard 5. Click Next to open the Select an Option dialog box. Figure 2 Configuration options - Copy or Update example

9 5 6. Depending on how you want to configure the USB key, complete one of the following: Copy - Select the Configure a single USB key to Copy or Update firmware option, click Next, and then complete the procedures in "Configuring to Copy a Firmware Image." Update - Select the Configure a single USB key to Copy or Update firmware option, click Next, and then complete the procedures in "Configuring to Update a Firmware Image." Replicate - Select the Replicate an already configured USB key containing firmware to another USB key(s) option, click Next, and then complete the procedures in "Configuring to Replicate a Configured USB Key." Configuring to Copy a Firmware Image After completing the steps in "Using the USB Firmware Tool," complete the following to configure the USB key to copy firmware from a supported thin client: Note Supported thin clients include those listed in "Supported Devices." Support for Non-PXE images - In the case of a copy configuration, the USB key is configured to support PXE as well as Non-PXE images. Figure 3 Copy firmware options 1. Select the OS option you want and select Copy Firmware. 2. Select as many of the following contents options that you want: OS Image - Configures the USB key to copy only the OS image BIOS - Configures the USB key to copy only the BIOS image CMOS - Configures the USB key to copy only the CMOS image 3. Click Next to open the browse dialog box. 4. Click Next to open the prepare USB dialog box.

10 6 Figure 4 Prepare USB drive for copy 5. Select the USB key onto which you want the configurations (you can use Refresh as needed to recognize an inserted USB key), and then click Next. Note The progress bar shows the task and status of the action being performed during the process. 6. After configuration, click Finish to close the wizard and then remove the USB key for use (after inserting the USB key into a supported Wyse thin client and booting the thin client, you will be prompted to continue with the copy process or to cancel the process and reboot the thin client). Caution To support the bootable USB key, you must be sure to configure the BIOS option for booting the thin client from the USB key before trying to use the key. For information on BIOS configuration, refer to "Configuring the BIOS to Boot from a USB Key."

11 7 Configuring to Update a Firmware Image After completing the steps in "Using the USB Firmware Tool," complete the following to configure the USB key to update firmware to a supported thin client: Note Supported thin clients include those listed in "Supported Devices." Support for Non-PXE images - In the case of an update configuration, the USB key is configured to support PXE as well as Non-PXE images. Figure 5 Update firmware options 1. Select the OS option you want and select Update Firmware. 2. Select as many of the following contents options that you want: OS Image - Configures the USB key to update only the OS image BIOS - Configures the USB key to update only the BIOS image CMOS - Configures the USB key to update only the CMOS image 3. Click Next to open the browse dialog box. Figure 6 Browse for update file 4. Use Browse to locate and select the file you want to use for updating.

12 8 Note You can select the.rsp file of I2D image or.i2d file directly or the Merlin image during configuration. If the I2D image is selected, it will be converted to the Merlin format automatically and the converted files copied to the USB key. If you already have a Merlin image, it can be selected directly by selecting the.rsp of the Merlin image. Merlin is a new image format that is available with WDM Click Next to open the prepare USB dialog box. Figure 7 Prepare USB drive for update 6. Select the USB key onto which you want the configurations (you can use Refresh as needed to recognize an inserted USB key), and then click Next. Note The progress bar shows the task and status of the action being performed during the process. If you selected the.rsp file of the I2D image format or.i2d file itself, it will convert and copy the converted files to the USB key, configure the USB key for updating images, and makes the USB key bootable. 7. After configuration, click Finish to close the wizard and then remove the USB key for use (after inserting the USB key into a supported Wyse thin client and booting the thin client, you will be prompted to continue with the update process or to cancel the process and reboot the thin client). Caution To support the bootable USB key, you must be sure to configure the BIOS option for booting the thin client from the USB key before trying to use the key. For information on BIOS configuration, refer to "Configuring the BIOS to Boot from a USB Key."

13 9 Configuring to Replicate a Configured USB Key After completing the steps in "Using the USB Firmware Tool" to open the configuration dialog box, complete the following to configure the USB key to update firmware to a supported thin client: Figure 8 Select source USB key 1. Select the source USB key (containing the configurations you want to copy to other USB keys) that you want to replicate (you can use Refresh as needed to recognize an inserted USB key), and then click Next. Note The progress bar shows the task and status of the copy action being performed during the process. 2. After the copy process is complete, the select target USB key dialog box opens. Figure 9 Select target USB key 3. Select the target USB key (to which you want the source USB key configurations copied) that you want (you can use Refresh as needed to recognize an inserted USB key), and then click Next. Note The progress bar shows the task and status of the copy action being performed during the process.

14 10 4. After configuration, you can repeat step 3 as many times as you like, or click Finish to close the wizard and then remove the replicate USB key for use (after inserting the USB key into a supported Wyse thin client and booting the thin client, you will be prompted to continue with the copy/update process or to cancel the process and reboot the thin client). Caution To support the bootable USB key, you must be sure to configure the BIOS option for booting the thin client from the USB key before trying to use the key. For information on BIOS configuration, refer to "Configuring the BIOS to Boot from a USB Key." Configuring the BIOS to Boot from a USB Key Depending on the thin client, the BIOS must be configured as follows to allow the thin client to boot from the configured USB key: For V90, V90L, V90LE, G90 Thin Clients 1. Enter the BIOS by pressing the Delete key. 2. Select the Advanced BIOS Features option, enter the password Fireport (this is case sensitive) and press the Return key. 3. Set First Boot Device as [USB-ZIP]. 4. Scroll down to Hard Disk Boot Priority and press the Enter key. 5. Using the + or - key, change item 1 to read Bootable Add-in Cards. 6. Save the BIOS settings and reboot the thin client. For RL, RLE and XL Thin Clients 1. Enter the BIOS by pressing the Delete key. 2. Select the Boot option, enter the password Fireport (this is case sensitive) and press the Return key. 3. Select the USB KEY option and using the + key, move it to the 1. position. 4. Save the BIOS settings and reboot the thin client. About USB Keys - Troubleshooting Boot Issues Due to different manufacturing processes on USB keys (and the variety of them), not all brands have been tested with the Wyse USB Firmware Tool. If you experience problems booting from a configured USB key, it is recommended that you try a different brand of USB key. The following list of USB keys have been successfully tested with the Wyse USB Firmware Tool: SanDisk Cruzer micro 1 GB SanDisk Cruzer micro 2 GB SanDisk Cruzer micro 4 GB Kingston DataTraveler 4 GB Kingston DataTraveler 8 GB

15 11 Figures 1 Wyse USB Firmware Tool wizard 4 2 Configuration options - Copy or Update example 4 3 Copy firmware options 5 4 Prepare USB drive for copy 6 5 Update firmware options 7 6 Browse for update file 7 7 Prepare USB drive for update 8 8 Select source USB key 9 9 Select target USB key 9

16 Users Guide Wyse USB Firmware Tool 1.0 Issue: Written and published by: Wyse Technology Inc., March 2009 Created using FrameMaker and Acrobat