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1 User s Guide

2 Trademark Notice LinQ, SMART Board, Sympodium, Notebook, Bridgit, smarttech and the SMART logo are trademarks or registered trademarks of SMART Technologies Inc. in the U.S. and/or other countries. Windows is either a registered trademark or a trademark of Microsoft Corporation in the U.S. and/or other countries. All other third-party product and company names may be trademarks of their respective owners. Copyright Notice SMART Technologies Inc. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language in any form by any means without the prior written consent of SMART. Information in this publication is subject to change without notice and does not represent a commitment on the part of SMART. 04/2007. Version 1.2

3 Table of Contents About LinQ Software 1 Getting Started... 1 Configuring Your Laptop... 5 Configuring the Network... 5 Installing LinQ Software... 6 Customizing the LinQ Software Installation Changing LinQ Software Language Settings...11 Configuring Your Firewall Configuring the Mobile Device Manager 15 Viewing a Shared Desktop Changing the Interactive Product s Name Connecting to the Interactive Product...18 Changing Your Name in the Mobile Device Manager Sharing Your Desktop 23 Stop Sharing Your Desktop 27 Closing LinQ Software and the Mobile Device Manager Interacting with Your Presentation File 29 Displaying Graphics in Your Presentation Presenting from Your Laptop Presenting from the Interactive Product Writing and Highlighting Your Presentation With Digital Ink Troubleshooting 31 You re Unable to Connect to the Interactive Product The Interactive Product Isn t Listed in the Connect Dialog Box You re Unable to Share Your Desktop You re Unable to Install LinQ Software...33 You re Unable to Change Your Language Settings You re Unable to Hear Audio on the Interactive Product Customer Support 35 Index 37 Table of Contents i

4 ii Table of Contents

5 About LinQ Software Use LinQ software to connect your laptop to a SMART Board interactive whiteboard or a Sympodium interactive pen display without additional cables or hardware configuration, and then display (share) your laptop s video output (desktop) on the interactive screen. You can present information stored on your laptop from either your laptop or the interactive product. Because LinQ software shares your desktop on the interactive product, you can: Access and start all of your laptop programs and files on the interactive product. Access the programs and files installed on the interactive product. Use Floating Tools to write and highlight with digital ink on your shared desktop. If you install SMART Board software on your laptop, you can save the digital ink notes you write on the interactive screen directly onto your laptop (see page 30). IMPORTANT Interactive product refers to the combination of a SMART Board interactive whiteboard or Sympodium interactive pen display and the computer it is connected to. Your laptop refers to a laptop or desktop computer that s connected to the interactive product on the same network using LinQ software 1.2. Your desktop or your shared desktop refers to your laptop s video output that s displayed on the interactive product s screen. Getting Started To use LinQ software, you must: 1. Start the Mobile Device Manager on the interactive product (see page 2). TIP You can configure the Mobile Device Manager to run when you turn on the interactive product (see page 2). 2. Install and start LinQ software on your laptop or start LinQ software from a USB storage device (see page 6). 3. Connect your laptop to the same network as the interactive product (see page 5). You can connect wirelessly or with a network cable. Ask your system administrator if you need help connecting to the network. 4. Connect your laptop to the interactive product (see page 18). 5. Share your laptop s desktop on the interactive product (see page 23). 6. Use SMART Board software Floating Tools to write and highlight with digital ink on your shared desktop (see page 29). About LinQ Software 1

6 To start the Mobile Device Manager 1. Press the SMART Board icon in the interactive product s notification area and select Control Panel. The SMART Board software control panel appears. 2. Press Mobile and Wireless Device Settings. The Mobile and Wireless Device Settings dialog box appears. 3. Select the Start the Mobile Device Manager check box. 4. Type a name for the interactive product in the SMART Product Name box. Choose a concise and descriptive name for the interactive product (for example, the name of the meeting room where the interactive product is located). This way, you can easily identify it when you connect your laptop to it. 5. If you want the Mobile Device Manager to start every time you turn on the interactive product, select the Do this automatically when Windows starts check box. NOTE: This feature is available for Windows 2000 and XP computers only. 2 About LinQ Software

7 6. If you want to control which desktops are shared on the interactive product, select the Prompt before viewing a shared desktop using LinQ check box. When you select this option, the Mobile Device Manager - Sharing request dialog box appears on the interactive product when a laptop user tries to share their desktop. Press Yes to view your desktop on the interactive product. 7. If you want to allow connected laptops to automatically share their desktops on the interactive screen, clear this check box (see page 15). 8. Press OK to save your changes, and then close the Mobile and Wireless Device Settings dialog box. 9. Close the SMART Board software control panel. The Mobile Device Manager icon appears in the interactive product s notification area, indicating that the Mobile Device Manager is running. About LinQ Software 3

8 To open the Mobile Device Manager window When the Mobile Device Manager is running on the interactive product, you can use the Mobile Device Manager window to control LinQ software. To open the Mobile Device Manager window, press the Mobile Device Manager icon interactive product s notification area and select Open in the menu that appears. in the The Mobile Device Manager window appears. 4 About LinQ Software

9 Configuring Your Laptop Your laptop must meet the following minimum system requirements: Windows 2000, Windows XP or Windows Vista operating system Pentium 200 or equivalent processor 64 MB of RAM 8 MB of free hard disk space 256-color mode and screen resolution (True Color or High Color quality recommended) NOTE: If your display is set to 256-color mode, your shared desktop may not appear on the interactive product as expected. In this case, change the color settings in your laptop computer s Display Properties. Configuring the Network Your network must meet the following requirements: TCP/IP network connection 5 Mbps network connection speed (10 Mbps or faster recommended) LinQ software version 1.2 performs best on a network that supports IP multicasting data transmission. With this type of transmission enabled, you can connect your laptop using the SMART product name specified in the Mobile Device Manager window. However, if your network doesn t support IP multicasting data transmission, you can connect your laptop using the interactive product s IP address (see page 19). TIP To determine the interactive product s IP address, open the Mobile Device Manager window on the interactive product (see page 4). The interactive product s IP address appears under SMART Product Name. IP Address If you re working on a wireless network, verify that your laptop is connected to the strongest available access point. Wireless connections may automatically connect you to the most recently used access point instead of the strongest connection. About LinQ Software 5

10 Installing LinQ Software LinQ software version 1.2 is compatible with SMART Board software version 9.7. For best results, install the latest versions of LinQ software and SMART Board software on your laptop, and the latest version of SMART Board software on the interactive product. IMPORTANT You must log on to your laptop using an account with administrator privileges before you can install LinQ software. You can install LinQ software on your laptop: from a SMART Board software CD (page 7) from (page 8) If you want to present on an interactive product using files stored on a laptop that doesn t belong to you, you don t have to install additional software on the laptop. You can copy the LinQ software installation files to a USB storage device, and then start LinQ software from that device (page 8). You can also customize the installation process and install LinQ software without displaying the user interface (silent install) on computers that are connected to the same network (see page 10). 6 About LinQ Software

11 To install LinQ software using a SMART Board software CD 1. Place your SMART Board software installation CD in your laptop s CD drive. The SMART Board Software 9.7 installation wizard appears. 2. Click Connect with LinQ software. The LinQ Software - InstallShield Wizard appears. 3. Click Next. 4. Select the I accept the terms in the license agreement option (if you accept them), and then click Next. 5. Click Next to install LinQ software to the default location. OR Click Change if you want to install LinQ software in a custom location on your laptop, and then click Next. 6. Click Install. 7. Click Finish to complete the installation. About LinQ Software 7

12 To install LinQ software from the SMART Technologies website 1. Download LinQ software from and save it to your desktop. 2. Double-click the LinQSetup12.exe file that you downloaded. A security dialog box appears. 3. Click Run. The LinQ Software InstallShield Wizard appears. 4. Click Next. 5. Select the I accept the terms in the license agreement option (if you accept them), and then click Next. 6. Click Next to install LinQ software to the default location. OR Click Change if you want to install LinQ software in a custom location on your laptop, and then click Next. 7. Click Install. 8. Click Finish to complete the installation. To install LinQ software on a USB storage device using a SMART Board software CD 1. Insert a USB storage device into an available receptacle on your laptop. 2. Place your SMART Board software installation CD in your laptop s CD drive. 3. Double-click the LinQUSBKey12.exe file located in CDdrive:\Windows\LinQ Software. The LinQ USB Key InstallShield Wizard appears. 4. Click Next. 5. Select the I accept the terms in the license agreement option (if you accept them), and then click Next. 6. Click Change to select the USB drive that you want to install LinQ software to, and then click Next. 7. Click Install. 8. Click Finish to complete the installation. NOTE: If you re unable to start LinQ software using a USB storage device, log on to your laptop using an account with administrator privileges and try again. 8 About LinQ Software

13 To install LinQ software on a USB storage device from the SMART Technologies website 1. Insert a USB storage device into an available receptacle on your laptop. 2. Download LinQ USB Key software from and save it on your desktop. 3. Double-click the LinQUSBKey12.exe file that you downloaded. A security dialog box appears. 4. Click Run. The LinQ USB Key InstallShield Wizard appears. 5. Click Next. 6. Select the I accept the terms in the license agreement option (if you accept them), and then click Next. 7. Click Change to select the USB drive that you want to install the LinQ software to, and then click Next. 8. Click Install. 9. Click Finish to complete the installation. NOTE: If you re unable to start LinQ software using a USB storage device, log on to your laptop using an account with administrator privileges and try again. About LinQ Software 9

14 Customizing the LinQ Software Installation You can install LinQ software to a specified location using the installdir command-line option. You can also use other command-line options to customize the LinQ software installation.. IMPORTANT Customize the LinQ software installation only if you are an advanced user or system administrator. To customize the installation or removal of LinQ software Type of Installation Description Command-line Option Silent Install Installs LinQ software without msiexec /i "{Path to displaying the user interface. msi}\linq Setup.msi" /q You can use Windows Installer command-line options: The /qb command-line option displays only a progress indicator. The /qn+ command-line option displays only a dialog box when the software is installed. Silent Uninstall Removes LinQ software without displaying the user interface. You can use Windows Installer commandline options: The /qb command-line option displays only a progress indicator. The /qn+ command-line option displays only a dialog box when the software is removed. msiexec /x "{Path to msi}\linq Setup.msi" /q Use the.msi file, not the.exe file, when you silently install LinQ software. Install LinQ software to a specified folder using the installdir command-line option. Silently install or remove LinQ software using the command line options in the previous table. 10 About LinQ Software

15 Changing LinQ Software Language Settings When you change the LinQ software language settings on your laptop, LinQ software dialog boxes change to accommodate your selected language. If you re not logged on to your laptop computer with administrator privileges, any changes you make to the LinQ software language settings remain in effect for the current session only. To change the language settings for multiple sessions, first log on to your laptop using an account with administrator privileges. NOTE: You can also change the language settings on the interactive product from the SMART Board software control panel. To change LinQ software language settings on your laptop 1. Double-click the LinQ software desktop shortcut. The LinQ Software dialog box appears. 2. Select Menu > Language. The LinQ Software Language Settings dialog box appears. 3. Select a different language, and then click OK. The LinQ Software dialog box appears in the language you selected. About LinQ Software 11

16 Configuring Your Firewall If Windows XP is installed on the interactive product, you may experience difficulties connecting a mobile or wireless device if its firewall is running. When you start LinQ software on a Windows XP Service Pack (SP) 1 or 2 operating system, LinQ software automatically opens ports 5450 (TCP) and 5451 (UDP). However, if you configure Windows XP SP1 or SP2 firewalls after starting LinQ software, some firewall settings may interfere with LinQ software port connections, and a firewall message appears. Port Purpose 5450 (TCP) Main communications port 5451 (UDP) Interactive product detection port If your Windows XP firewall configuration prevents LinQ software from automatically opening required ports, or if you ve installed an independent firewall on your computer, you may need to disable your firewall when LinQ software and the Mobile Device Manager are running. To disable the Windows XP SP1 firewall 1. Click Start > Control Panel on your laptop. Control Panel opens. 2. Double-click Network Connections. The Network Connections dialog box appears. 3. If your laptop is connected to the network using a local area connection, double-click the Local Area Connection icon. The Local Area Connection Status dialog box opens. OR If your laptop is connected to the network using a Windows network connection, double-click the Windows Network Connection icon. The Windows Network Connection Status dialog box opens. 4. In the General tab, click the Properties button. The Local Area Connection Properties (or Windows Network Connection Properties) dialog box appears. 5. Click the Advanced tab, and clear the Protect my computer and network by limiting or preventing access to this computer from the Internet check box. 6. Click OK to close the Local Area Connection Properties (or Windows Network Connection Properties) dialog box. 7. Click Close to close the Local Area Connection Status (or Windows Network Connection Status) dialog box. 8. Close Control Panel. 12 About LinQ Software

17 To disable the Windows XP SP2 firewall 1. Click Start > Control Panel on your laptop. Control Panel opens. 2. Double-click Network Connections. The Network Connections dialog box appears. 3. If your laptop is connected to the network using a local area connection, double-click the Local Area Connection icon. The Local Area Connection Status dialog box opens. OR If your computer is connected to the network using a Windows network connection, doubleclick the Windows Network Connection icon. The Windows Network Connection Status dialog box opens. 4. In the General tab, click the Properties button. The Local Area Connection Properties (or Windows Network Connection Properties) dialog box appears. 5. In the Advanced tab, click the Settings button. The Windows Firewall dialog box appears. 6. In the General tab, select the Off (not recommended) option, and then click OK. 7. Click OK to close the Local Area Connection Properties (or Windows Network Connection Properties) dialog box. 8. Click Close to close the Local Area Connection Status (or Windows Network Connection Status) dialog box. 9. Close Control Panel. About LinQ Software 13

18 14 About LinQ Software

19 Configuring the Mobile Device Manager Use the Mobile Device Manager to: View shared desktops (this page). Restrict shared desktops (page 16). Change the interactive product s name (page 17). Viewing a Shared Desktop Up to five laptops can connect to the same interactive product at the same time, although the interactive product can display only one shared desktop. A list of the laptops connected to the interactive product Sharing Laptop Files from the appears in the LinQ Devices area of the Mobile Device Interactive Product Manager window. Press any one of the laptop names to either share its desktop on the interactive product or switch from one shared desktop to another. You can also stop a laptop from sharing its desktop using the Mobile Device Manager window (see page 27). LinQ Devices Area Configuring the Mobile Device Manager 15

20 To automatically view a shared desktop 1. Press the Mobile Device Manager icon in the interactive product s notification area and select Application Settings. The SMART Board software control panel and the Mobile and Wireless Device Settings dialog box appear. NOTE: If you don t see the Mobile Device Manager icon in the interactive product s notification area, you must first start the Mobile Device Manager (see page 2). 2. Clear the Prompt before viewing a shared desktop using LinQ check box. 3. Press OK to save your changes, and then close the Mobile and Wireless Device Settings dialog box. 4. Close the SMART Board software control panel. To automatically restrict a shared desktop 1. Press the Mobile Device Manager icon in the interactive product s notification area and select Application Settings. The SMART Board software control panel and the Mobile and Wireless Device Settings dialog box appear. NOTE: If you don t see the Mobile Device Manager icon in the interactive product s notification area, you must first start the Mobile Device Manager (see page 2). 2. Select the Prompt before viewing a shared desktop using LinQ check box. If you restrict laptops, the Mobile Device Manager - Sharing request dialog box appears on the interactive product when you try to share your desktop. Press Yes to share your desktop on the interactive screen. 3. Press OK to save your changes, and then close the Mobile and Wireless Device Settings dialog box. 4. Close the SMART Board software control panel. 16 Configuring the Mobile Device Manager

21 Changing the Interactive Product s Name You can change the interactive product s name if you need to more clearly distinguish the interactive product that laptops connect to. To change the interactive product s name 1. Press the Mobile Device Manager icon in the interactive product s notification area and select Application Settings. The SMART Board software control panel and the Mobile and Wireless Device Settings dialog box appear. 2. Type a new name in the SMART Product Name box. 3. Press OK to save your changes, and then close the Mobile and Wireless Device Settings dialog box. 4. Close the SMART Board software control panel. Configuring the Mobile Device Manager 17

22 Connecting to the Interactive Product After you install LinQ software on your laptop (or start it from a USB storage device) and configure the Mobile Device Manager, you re ready to connect to the interactive product. To connect your laptop using the interactive product s name 1. Double-click the LinQ software shortcut on your laptop. OR Double-click the LinQLauncher.exe file on your USB storage device. The Connect dialog box appears. 2. Type your name in the Your Name box. 3. Select the name of the interactive product you want to connect to in the SMART Product Name list. NOTE: If you don t know the SMART product name, you can locate it in the Mobile Device Manager window on the interactive product (see page 4). 4. Click the Connect button. The Connect dialog box closes and the LinQ Software dialog box appears. 18 Configuring the Mobile Device Manager

23 5. Click the Share Desktop button if you want to share your desktop on the interactive product. TIP If you don t see your interactive product in the SMART Product Name list, verify that you have started the Mobile Device Manager on the interactive product (see page 2), and then press the Refresh Product Names button to reload the list of interactive products. If you still don t see your interactive product in the SMART Product Name list, try connecting using the interactive product s IP address instead of its name (see the following). To connect your laptop computer to the interactive product s IP address 1. Double-click the LinQ software shortcut on your laptop. OR Double-click the LinQLauncher.exe file on your USB storage device. The Connect dialog box appears. 2. Type your name in the Your Name box. 3. Select the Connect using host name or IP address check box. NOTE: If you don t see the Connect using host name or IP address check box, click the Options button. Configuring the Mobile Device Manager 19

24 4. Type the interactive product s IP address in the <Enter host name or IP address here> box. The interactive product s IP address appears under SMART Product Name in the Mobile Device Manager window. IP Address 5. Click the Connect button. The Connect dialog box closes and the LinQ Software dialog box appears. 6. Click the Share Desktop button if you want to share your desktop on the interactive product. 20 Configuring the Mobile Device Manager

25 Changing Your Laptop s Name When you connect your laptop to the interactive product, you must specify your name. Your name appears in the Mobile Device Manager window on the interactive screen. To change your name as it appears in the Mobile Device Manager window 1. Double-click the LinQ software shortcut on your laptop. OR Double-click the LinQLauncher.exe file on your USB storage device. The Connect dialog box appears. 2. Type a new name in the Your Name box. 3. Select the name of the interactive product you want to connect to in the SMART Product Name list. 4. Click the Connect button. The Connect dialog box closes and the LinQ Software dialog box appears. 5. Click the Share Desktop button if you want to share your desktop on the interactive product. Configuring the Mobile Device Manager 21

26 22 Configuring the Mobile Device Manager

27 Sharing Your Desktop You can share your desktop by clicking the Share Desktop button in the LinQ Software dialog box on your laptop, or you can press your laptop s name in the list of connected LinQ software devices in the Mobile Device Manager window on the interactive product. To share your desktop using the LinQ Software dialog box 1. Connect your laptop computer to the interactive product (see page 18). The LinQ Software dialog box appears. 2. Click the Share Desktop button. Your desktop is displayed on the interactive product and a border appears around your laptop s screen to indicate that you are sharing it with the interactive product. To share your desktop using the Mobile Device Manager window 1. Connect your laptop to the interactive product (see page 18). 2. At the interactive product, open the Mobile Device Manager window (see page 4). 3. Press your laptop s name in the LinQ Devices area. Your desktop is displayed on the interactive product and a border appears around your laptop s screen to indicate that you are sharing it with the interactive product. Sharing Your Desktop 23

28 To change the size of your shared desktop using the LinQ Software dialog box 1. Connect your laptop to the interactive product (see page 18). The LinQ Software dialog box appears. 2. Click the Share Desktop button. Your desktop is displayed on the interactive product and a border appears around your laptop s screen to indicate that you are sharing it with the interactive product. 3. Select Menu > Sharing Options > Show Full Screen to display your desktop on the entire interactive screen area. OR Select Menu > Sharing Options > Show Windowed to display your desktop in a window on the interactive screen. 24 Sharing Your Desktop

29 To change the size of your shared desktop using the Mobile Device Manager window 1. Connect your laptop to the interactive product (see page 18). 2. At the interactive product, open the Mobile Device Manager window (see page 4). 3. Press your laptop s name in the LinQ Devices area. Your desktop is displayed on the interactive product and a border appears around your laptop s screen to indicate that you are sharing it with the interactive product. 4. Select Menu > Viewing Options > View Full Screen to display your desktop on the entire interactive screen area. OR Select Menu > Viewing Options > View Windowed to display your desktop in a window on the interactive screen. To coordinate the resolution settings using the LinQ Software dialog box If your shared desktop and the Mobile Device Manager window on the interactive product aren t the same size, or if your shared desktop doesn t display correctly, set LinQ software to Fit to Window mode to coordinate the resolution settings between the interactive product and your laptop. 1. Connect your laptop to the interactive product (see page 18). The LinQ Software dialog box appears. 2. Click the Share Desktop button. Your desktop is displayed on the interactive product and a border appears around your laptop s screen to indicate that you are sharing it with the interactive product. 3. Select Menu > Sharing Options > Fit to Window. Sharing Your Desktop 25

30 To coordinate the resolution settings using the Mobile Device Manager window If your shared desktop and the Mobile Device Manager window on the interactive product aren t the same size, or if your shared desktop doesn t display correctly, set the Mobile Device Manager to Fit to Window mode to coordinate the resolution settings between the interactive product and your laptop. 1. Connect your laptop to the interactive product (see page 18). 2. At the interactive product, open the Mobile Device Manager window (see page 4). 3. Press your laptop s name in the LinQ Devices area. Your desktop is displayed on the interactive product and a border appears around your laptop s screen to indicate that you are sharing it with the interactive product. 4. Select Menu > Viewing Options > Fit to Window. 26 Sharing Your Desktop

31 Stop Sharing Your Desktop You can stop sharing your desktop from either the LinQ Software dialog box on your laptop or the Mobile Device Manager window on the interactive product. To stop sharing your desktop using the LinQ Software dialog box 1. Double-click the LinQ software icon on your desktop. The LinQ Software dialog box appears. 2. Click the Stop Sharing button. Your desktop no longer appears on the interactive product, and the border around your laptop s screen disappears. To stop viewing your desktop using the Mobile Device Manager window 1. Open the Mobile Device Manager window on the interactive product (see page 4). The Mobile Device Manager window appears. 2. Press Menu > Stop Sharing > Stop Sharing <Name> (<Name> is the name of your connected laptop). Your desktop no longer appears on the interactive product, and the border around your laptop s screen disappears. Closing LinQ Software and the Mobile Device Manager To close LinQ software on your laptop, select Menu > Exit in the LinQ Software dialog box. To close the Mobile Device Manager window on the interactive product, select Menu > Close. NOTE: Closing the Mobile Device Manager window doesn t stop the Mobile Device Manager program. To stop the program, you must use the SMART Board software control panel. Stop Sharing Your Desktop 27

32 To stop the Mobile Device Manager program 1. Press the Mobile Device Manager icon in the interactive product s notification area and select Application Settings. The SMART Board software control panel and the Mobile and Wireless Device Settings dialog box open. 2. Clear the Start the Mobile Device Manager check box. 3. Press OK to save your changes, and then close the Mobile and Wireless Device Settings dialog box. 4. Close the SMART Board software control panel. The Mobile Device Manager icon no longer appears in the interactive product s notification area. 28 Stop Sharing Your Desktop

33 Interacting with Your Presentation File When you share your desktop, your laptop s video output travels across a network and appears on the interactive product. You can share your video output, but not your audio output. When you share your desktop, you can start programs and open files installed on both your laptop computer and the interactive product from either your laptop or the interactive product. You can also use SMART Board software Floating Tools to write with digital ink on the interactive product and save what you write. IMPORTANT The interactive product can t share its desktop on your laptop. Use Bridgit conferencing software if you want to create a more interactive environment between connected computers. Displaying Graphics in Your Presentation Because your desktop is transmitted over a network connection, the graphics files that you share between your laptop computer and the interactive product may not immediately display on the interactive screen. File size, network speed, screen resolution and color quality settings can slow down the speed at which graphics are transmitted from your laptop to the interactive screen. To improve the speed, lower your laptop s screen resolution. If your shared desktop and the Mobile Device Manager window on the interactive product aren t the same size, or if your shared desktop doesn t display correctly, set the Mobile Device Manager or LinQ software to Fit to Window mode to coordinate the resolution settings between the interactive product and your laptop (see page 26). Presenting from Your Laptop If you sit at your laptop when presenting, your audience can follow your presentation on the interactive product. If you move your laptop s mouse, for example, your audience will see your pointer moving across the interactive screen. Presenting from the Interactive Product When you move your finger on the interactive screen, you also move the pointer on your laptop, and when you write digital ink notes on your shared desktop, these notes appear on your laptop. You can also use the interactive product s mouse and keyboard to interact with your desktop. When you use the interactive product to present your files, you can also access programs installed on the interactive product, including SMART Board software. NOTE: Before you can access programs installed on the interactive product, you must first set your shared desktop to View Windowed or Show Windowed mode (see page 24). Interacting with Your Presentation File 29

34 Writing and Highlighting Your Presentation with Digital Ink You can write in digital ink on a SMART Board interactive whiteboard with one of four pen tray pens, and you can write in digital ink on a Sympodium interactive pen display using its tethered pen after you select one of its colored ink buttons. Saving Your Digital Ink Notes If you create your presentation file in an Ink Aware program such as Notebook software or Microsoft PowerPoint software, digital ink notes that you make on the interactive screen automatically appear in the Ink Aware program on your laptop. You must install SMART Board software 9.7 on your laptop before you can save your notes directly in the Ink Aware program. If SMART Board software 9.7 is not installed on your laptop and you want to save your digital ink notes, use SMART Board software Floating Tools (capture tools) to take screen captures of your notes and save these screen captures to a file format that your laptop supports, such as Microsoft Paint software. After you save your screen captures on the interactive product, you must find a way to transfer them from the interactive product to your laptop, because the interactive product can t share its desktop on your laptop. You can, for example, copy your saved screen captures to a USB storage device and later transfer them to your laptop, or you can use a webmail application to your screen captures to yourself. 30 Interacting with Your Presentation File

35 Troubleshooting You re Unable to Connect to the Interactive Product Look for the Mobile Device Manager - Sharing request dialog box on the interactive product. Press Yes to view your desktop on the interactive product. Verify that you have started the Mobile Device Manager on the interactive product (see page 2), and then press the Refresh Product Names button in your laptop s Connect dialog box to reload the list of networked SMART products. Verify that LinQ software version 1.2 is installed on your laptop and that SMART Board software 9.7 is installed on the interactive product. To find the version of LinQ software installed on your laptop, open the LinQ Software dialog box, select Help > About, and then click the Technical Support tab. To find the version of SMART Board software installed on the interactive product, open the SMART Board software control panel on the interactive product and press SMART Board Settings. Verify that no more than five laptops are connected to the interactive product. Try connecting using the interactive product s IP address instead of its name (see page 19). Verify that your laptop s firewall settings are configured correctly. If you re working on a Windows XP Service Pack 2 computer with the default firewall settings enabled, SMART product names don t appear in the Connect dialog box. Verify that you have logged on to your laptop computer using an account with administrator privileges. You won t be able to use all of LinQ software s features if you don t have administrator privileges on your laptop. If you re working on a wireless network, verify that your laptop computer is connected to the strongest available access point. Wireless connections may automatically connect you to the most recently used access point instead of the strongest connection.

36 The Interactive Product Isn t Listed in the Connect Dialog Box Check that the interactive product is connected to a network. Verify that your laptop is connected to the same network as the interactive product. Verify that the SMART Board icon appears in the interactive product s notification area. If it s not there, install and start SMART Board software version 9.7 on the interactive product. NOTE: An X in the SMART Board icon in the notification area indicates that the interactive product isn t communicating with SMART Board software. To resolve this issue, open the SMART Board software control panel on the interactive product and press SMART Board Connection Wizard. Alternatively, see How To > Connect SMART Hardware in the SMART Board Help Center. Verify that your laptop s firewall settings are configured correctly. If you re working on a Windows XP Service Pack 2 computer with the default firewall settings enabled, SMART product names don t appear in the Connect dialog box. Verify that your network supports IP multicasting data transmission. If it doesn't support IP multicasting, you may not see SMART products listed in the Connect dialog box. Ask your system administrator to verify and configure the IP multicasting settings. Verify that your laptop and the interactive product are connected to the same network, and that there are no more than two routers or switches between their subnets. The Mobile Device Manager and LinQ software default to a multicasting TTL registry setting of 3, and they don t work on networks with more than two routers or switches. You can run regedit in the Windows Run dialog box to change the default registry settings: Mobile Device Manager: increase the MulticastTTL value in HKEY_LOCAL_MACHINE\Software\SMART Technologies Inc.\Mobile Device Manager\1.0. LinQ software: increase the MulticastTTL value in HKEY_LOCAL_MACHINE\Software\SMART Technologie Inc.\LinQ\1.0. You re Unable to Share Your Desktop Look for the Mobile Device Manager - Sharing request dialog box on the interactive product. Press Yes to view your desktop on the interactive product. Verify that you re connected to the correct interactive product. If you re connected to the wrong one, you may be sharing your desktop on another interactive product in another meeting room. 32 Troubleshooting

37 You re Unable to Install LinQ Software Log on to your laptop using an account with administrator privileges before you install LinQ software. You re Unable to Change Your Language Settings Log on to your laptop using an account with administrator privileges before you change LinQ software language settings. You re Unable to Hear Audio on the Interactive Product LinQ software doesn t support audio sharing between your laptop and the interactive product. Troubleshooting 33

38 34 Troubleshooting

39 Customer Support Online Support Visit the SMART Technologies support site to view and download user s guides, how-to and troubleshooting articles, software and more. Training Visit for free training materials and information about our training services. Contacting SMART Technical Support SMART Technical Support welcomes your call. However, if you experience difficulty with your SMART product, you may want to contact your local reseller first. Your local reseller may be able to resolve the issue without delay. All SMART products include free online, telephone, fax and support: Online: Telephone: or Toll Free (Canada/U.S.) (Monday to Friday, 7 a.m. 6 p.m. Mountain Time) Fax: General Inquiries Address: Main Switchboard: SMART Technologies Inc Ave SW, Suite 300 Calgary, AB T3C 0M5 CANADA or Toll Free SMART (Canada/U.S.) Fax: Registration To help us serve you, register online at Customer Support 35

40 36 Customer Support

41 Index A Audio, 29 C Closing LinQ Software, 27 the Mobile Device Manager, 27, 28 Connect dialog box, 19 Connecting to the interactive product, 1, 18 to the interactive product s IP address, 19 Contact SMART Technologies, 35 Customer Support, 35 D digital ink, 1, 29, 30 F Firewall Configuration, 13 Windows XP, 13 Floating Tools, 1, 29 G Graphics, 29 I Ink Aware, 30 Install customize, 10 LinQ Software, 6 silently, 6, 10 Interacting with your shared desktop, 29 Interactive Product, 1 changing the name, 17 L Laptop Computer changing the name, 20 M Mobile Device Manager configuring, 3, 15 icon, 3 LinQ Devices, 15 Sharing request dialog box, 3 starting, 2 window, 4, 15 N network connecting, 1 IP Multicasting Data Transmission, 5 wireless, 5 Notebook software, 30 P PowerPoint, 30 R Refresh Product Names button, 19 Requirements laptop computer, 5 network, 5 Resolution settings, 25, 26 S saving digital ink, 30 Shared desktop, 1 automatically viewing, 3, 15 restrict viewing, 3, 16 Sharing Options, 24 Share Desktop button, 23 Show Full Screen, 24, 25, 26 Show Windowed, 24, 25 Stop sharing desktop, 27 Stop viewing desktop using the Mobile Device Manager, 27 Your desktop, 1, 23 Index 37

42 SMART Board software Control Panel, 2 SMART Board interactive whiteboard, 1, 30 SMART Product Name, 2, 17 Stop Sharing Desktop, 27 Sympodium interactive pen display, 1, 30 U USB storage device, 1 V Viewing Options, 25 Viewing a Shared Desktop, 23 W Windowed Mode Show, 29 Writing on Your Shared Desktop, Index

43 Index 39

44 SMART Technologies Inc Avenue SW, Suite 300 Calgary, AB T3C 0M5 CANADA Support or Toll Free (Canada/U.S.)

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