Naputak za rješavanje problema slanja obrazaca uslugom e-regos
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- Evan Elliott
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1 Naputak za rješavanje problema slanja obrazaca uslugom e-regos U slučaju problema u korištenju usluge e-regos, u dijelu dostave obrazaca u sustav REGOS, kao što su: nemogućnost kreiranja datoteke kroz e-regos, nemogućnost slanja datoteka na obradu, nemogućnost potpisivanja datoteke, problem u potpisnom modulu, poslane datoteke se ne vide na pregledu i sl, probleme otklonite prema jednom od ponuđenih naputaka u nastavku. 1. Problem kod slanja datoteke najčešće kod upotreba Internet Explorer 8.0., 9.0. i Potrebno je napraviti slijedeće korake: 1. U Internet Exploreru otvoriti Tools 2. Otvoriti karticu Compatibility View Settings (na glavnom izborniku ili u Internet Options) 3. U prostor Add this website: upisati fina.hr 4. Kliknuti gumb Add kako bi se adresa (fina.hr) pojavila u prostoru Websites you`ve added to Compatibility View 5. Kvačicom označiti opciju Display intranet sites in Compatibility View 6. U Internet Exploreru otvoriti Tools Internet Options. 7. Otvoriti karticu Security 8. Maknuti kvačicu sa opcije : Enable Protected Mode (Reguires restarting Internet Explorer) OK 9. Restart računala 10. Pokušajte poslati datoteku u sustav e-regos
2 1.1 U slučaju verzije Jave 7 update 25 i slijedeće greške: 2
3 potrebno je napraviti i slijedeće: 1. Start otvoriti karticu Control Panel 2. Odabrati opciju Java 3. Odabrati karticu Advanced Security - Mixed code i kvačicom označiti opciju Disable verification 3
4 4
5 1.2 U slučaju verzije Jave update 17 Pored gore navedenih koraka potrebno je napraviti i slijedeće: 1. U Internet Exploreru otvoriti Tools Manage Add-ons 2. Kliknuti na opciju - Search Providers 3. Staviti kvačicu u opciju Prevent programs from suggesting changes to my search provider Ako postoji opcija Search in the adrress bar također treba staviti kvačicu 4. Restart računala 5. Pokušajte poslati datoteku u sustav e-regos 5
6 1.3 U slučaju upotrebe Internet Explorera 7.0 i 8.0. Pored gore navedenih koraka potrebno je napraviti i slijedeće: 1. U Internet Exploreru otvoriti Tools Internet Options. 2. Otvoriti karticu Security (Internet i Trusted sites) 2. Otvoriti karticu Custom level 3. U novom prozoru promaći Downloads postaviti Automatic promting for file download (označiti) Enable kao označeno. 6
7 4. Restart računala 5. Pokušajte poslati datoteku u sustav e-regos 1.4 Nije moguće dohvatiti HASH dokumenta 1. U Internet Exploreru otvoriti Tools Internet Options. 2. Otvoriti karticu Security 3. Kliknuti tipku Sites (ako je stranica već dodana u trusted zonu preskočiti na korak 4. Pod Add this website to the zone upisati pa zatim Add i Close 5. Označiti Trusted Sites pa kliknuti na Custom level 6. U novom prozoru pronaći Downloads te postaviti Automatic prompting for file downloads na Enable i File download na Enable 7
8 8
9 1.5 U slučaju problema u potpisnom modulu (biblioteka implementacije PKCS#11) Nakon prihvaćanja politike uporabe elektroničkog potpisa i klikom na gumb Nastavak otvara se ekran na kojem je potrebno odabrati biblioteku implementacije kako bi se omogućilo potpisivanje registracije. Odabir biblioteke implementacije Klikom na Pomoć otvara se ekran s objašnjenjem za najčešće lokacije implementacijske biblioteke: Najčešće lokacije implementacijske biblioteke S obzirom da korisnici koriste 32-bitne ili 64-bitne Windows operativne sustave te smart kartice (usb uređaje) različitih proizvođača (ActivIdentity, Aladdin etoken Zagrebačke banke), princip odabira i potvrde implementacijske datoteke se razlikuje i potrebno je postupati prema opisanim koracima. Preporuka je da korisnik prilikom korištenja aplikacije e-regos nema istovremeno uključena dva uređaja npr. smart karticu u čitaču i USB token ili dvije smart kartice u dva čitača. Ako korisnik koristi co-branding karticu/token Fine i neke od poslovnih banaka u kojoj je integriran odgovarajući Finin digitalni certifikat treba se obratiti na kontakte podrške definirane od strane banke (npr. u slučaju korištenja USB token-a naziv implementacijske datoteke za USB Key je etpkcs11.dll za etoken PKI Client Aladdin). U ovoj uputi opisani su koraci odabira implementacijske datoteke za Aladdin etoken Zagrebačke banke. 9
10 U nastavku bit će opisani detaljni koraci kako odabrati implementacijsku datoteku s obzirom na moguće kombinacije operativnog sustava i proizvođača smart kartice (usb uređaja): a.) 32-BITNI OPERATIVNI SUSTAV (Windows XP, Windows 7) SMART KARTICA (USB UREĐAJ - RBA STICK) ACTIVIDENTITY b.) 64-BITNI OPERATIVNI SUSTAV (Windows 7) SMART KARTICA (USB UREĐAJ - RBA STICK) ACTIVIDENTITY c.) 32-BITNI ILI 64-BITNI OPERATIVNI SUSTAV (Windows XP, Windows 7) USB ALADDIN etoken ZAGREBAČKE BANKE Ovisno koja se arhitektura operativnog sustava koristi (32-bit ili 64-bit), korisnik može provjeriti na sljedeći način: 1. Operativni sustav Windows 7 Start Control Panel System Opis u retku System type Prikaz specifikacije za operativni sustav Windows 7 2. Operativni sustav Windows XP Start Settings Control Panel System kartica General (opis u odjeljku System) 10
11 Prikaz specifikacije za operativni sustav Windows XP a.) 32-BITNI OPERATIVNI SUSTAV (Windows XP, Windows 7) SMART KARTICA (USB UREĐAJ - RBA STICK) ACTIVIDENTITY Klikom na gumb Pregledaj otvara se ekran gdje se potrebno pronaći i odabrati odgovarajuću implementacijsku biblioteku. Da bi se pronašla datoteka potrebno je proći sljedeće korake: 1. Na ekranu kliknuti na strelicu. Popis direktorija na korisnikovom računalu - ActivIdentity 32-bit 11
12 2. Klikom na strelicu prikazuje se padajući izbornik. Potrebno odabrati Local Disk (C:). Odabir lokalnog diska (C:) - ActivIdentity 32-bit 3. Odabirom Local Disk (C:), otvara se prikaz svih direktorija koji se trenutno nalaze na korisnikovom računalu na lokalnom disku. Potrebno je označiti (kliknuti) mišem direktorij Program Files i kliknuti na gumb Open. Odabir direktorija Program Files - ActivIdentity 32-bit 12
13 4. Nakon što se prikažu svi direktoriji koji se nalaze u Program Files, potrebno je označiti mišem direktorij ActivIdentity i kliknuti na gumb Open. Odabir direktorija - ActivIdentity 32-bit 5. Izvršenjem prethodnog koraka prikazuju se direktoriji i potrebno je označiti direktorij ActivClient i kliknuti na gumb Open. Odabir direktorija ActivClient - ActivIdentity 32-bit 6. Nakon otvaranja direktorija ActivClient, prikazuju se datoteke između kojih treba izabrati biblioteku naziva acpkcs.dll. Potrebno je kliknuti na strelicu kako bi se pronašla i vidjela tražena biblioteka. Nakon što je biblioteka označena, automatski se ispisao njen naziv u 13
14 retku File Name. Odabir biblioteke izvodi se označavanjem biblioteke i klikom na gumb Open, Odabir odgovarajuće implementacijske datoteke - ActivIdentity 32-bit 7. Nakon ispravnog odabira odgovarajuće implementacijske biblioteke acpkcs211.dll otvara se ekran za potvrdu odabira implementacijske biblioteke: Potvrda odabira implementacijske datoteke - ActivIdentity 32-bit 8. Prilikom svakog slijedećeg slanja datoteke ponovno se otvara ekran sa već ranije odabranom implementacijskom bibliotekom te je potrebno samo odabrati opciju Potvrdi za nastavak slanja datoteke. U slučaju neispravnog odabira implementacijske biblioteke prikazuje se poruka s upozorenjem. Nakon klika na gumb OK, potrebno je ponoviti postupak slanja datoteke u e- Regos i odabrati odgovarajuću implementacijsku biblioteku.. Upozorenje zbog neispravnog odabira implementacijske biblioteke - ActivIdentity 32-bit 14
15 b) 64-BITNI OPERATIVNI SUSTAV (Windows 7) SMART KARTICA (USB UREĐAJ - RBA STICK) ACTIVIDENTITY Ako korisnik koristi FINA e-karticu i na računalu ima instaliran operativni sustav Microsoft Windows 7 (64-bit), tada treba najprije pronaći implementacijsku biblioteku (npr. acpkcs211.dll sa Start->Search->For Files or Folders ili kako je opisano u daljnjim uputama) i ako se nalaze na C:\Program Files (x86) nađenu datoteku kopirati na lokaciju C:\. Ili radna površina. Tek nakon što se obavi kopiranje implementacijske biblioteke na C:\, moguće je koristiti postupak pronalaska i odabira biblioteke u e-regosu. Postupak je sljedeći: 1. Otvoriti My Computer i odabrati Local Disk (C:) Odabir lokalnog diska C: - ActivIdentity 64-bit 2. Odabirom Local Disk (C:), otvara se prikaz svih direktorija koji se trenutno nalaze na korisnikovom računalu na lokalnom disku. Potrebno je označiti (kliknuti) mišem direktorij Program Files x86 i kliknuti na gumb Open. 15
16 Odabir direktorija Program Files (x86) - ActivIdentity 64-bit 3. U direktoriju Program Files x86, potrebno je označiti mišem direktorij ActivIdentity i kliknuti na gumb Open. Odabir direktorija - ActivIdentity 64-bit 4. Izvršenjem prethodnog koraka potrebno je označiti direktorij ActivClient i kliknuti na gumb Open. 16
17 Odabir direktorija ActivClient - ActivIdentity 64-bit 5. Nakon otvaranja direktorija ActivClient, prikazuju se datoteke između kojih treba izabrati biblioteku naziva acpkcs211.dll. Datoteku je potrebno označiti i kopirati (desni klik na datoteku kliknuti na Copy). Odabir odgovarajuće implementacijske datoteke - ActivIdentity 64-bit 6. Nakon što je datoteka acpkcs211.dll označena za kopiranje, potrebno je otići u direktorij gdje će prebaciti. Preporuka je da to bude na C:\. Otvori se My Computer i desni klik mišem na Lokalni disk (C:). Zatim se klikne na Paste i kopiranje datoteke je uspješno obavljeno. 17
18 Kopiranje implementacijske biblioteke na Lokalni disk C: Nakon što je datoteka uspješno kopirana na C:\ potrebno je napraviti postupak pronalaska i odabira datoteke u e-regosu. Postupak odabira implementacijske datoteke je sljedeći: 1. Nakon prihvaćanja politike uporabe elektroničkog potpisa i klikom na gumb Nastavak otvara se ekran na kojem je potrebno odabrati biblioteku implementacije. Odabir biblioteke implementacije ActivIdentity 64-bit 4. Klikom na gumb Pregledaj otvara se ekran gdje se potrebno pronaći i odabrati odgovarajuću implementacijsku biblioteku. Na ekranu kliknuti na strelicu. 18
19 Popis direktorija na korisnikovom računalu - ActivIdentity 64-bit 5. Klikom na strelicu prikazuje se padajući izbornik. Potrebno odabrati Local Disk (C:). Odabir lokalnog diska (C:) - ActivIdentity 64-bit 6. Odabirom Local Disk (C:), otvara se prikaz svih direktorija i datoteka koje se trenutno nalaze na korisnikovom računalu na lokalnom disku. Potrebno je označiti (kliknuti) mišem biblioteku acpkcs211.dll. Nakon što je biblioteka označena, automatski se ispisao njen naziv pod File Name. Klikom na gumb Open potvrđen je odabir implementacijske biblioteke. 19
20 Odabir odgovarajuće implementacijske datoteke - ActivIdentity 64-bit 7. Nakon ispravnog odabira odgovarajuće implementacijske biblioteke acpkcs211.dll otvara se ekran za potvrdu odabira implementacijske biblioteke: Potvrda odabira implementacijske datoteke - ActivIdentity 64-bit 8. Prilikom svakog slijedećeg slanja datoteke ponovno se otvara ekran sa već ranije odabranom implementacijskom bibliotekom te je potrebno samo odabrati opciju Potvrdi za nastavak slanja datoteke. U slučaju neispravnog odabira implementacijske biblioteke prikazuje se poruka s upozorenjem. Nakon klika na gumb OK, potrebno je ponoviti postupak slanja datoteke u e-regos i odabrati odgovarajuću implementacijsku biblioteku. Upozorenje zbog neispravnog odabira implementacijske biblioteke - ActivIdentity 64-bit 20
21 c.) 32-BITNI ILI 64-BITNI OPERATIVNI SUSTAV (Windows XP, Windows 7) USB ALADDIN etoken ZAGREBAČKE BANKE Ukoliko korisnik koristi USB Aladdin etoken Zagrebačke banke i na računalu ima instaliran 32 bitni ili 64 bitni Windows operativni sustav, postupak pronalaska i potvrđivanja implementacijske biblioteke je isti obje vrste arhitekture (32-bit ili 64-bit). Klikom na gumb Pregledaj otvara se ekran gdje se potrebno pronaći i odabrati odgovarajuću implementacijsku biblioteku. Da bi se pronašla datoteka potrebno je proći sljedeće korake: 1. Na ekranu kliknuti na strelicu. Popis direktorija na korisnikovom računalu etoken Aladdin 2. Klikom na strelicu prikazuje se padajući izbornik. Potrebno odabrati Local Disk (C:). 21
22 Odabir lokalnog diska (C:) etoken Aladdin 3. Odabirom Local Disk (C:), otvara se prikaz svih direktorija koji se trenutno nalaze na korisnikovom računalu na lokalnom disku. Potrebno je označiti (kliknuti) mišem direktorij WINDOWS i kliknuti na gumb Open. Odabir direktorija Windows na lokalnom disku C: etoken Aladdin 4. Nakon što se prikažu svi direktoriji koji se nalaze u direktoriju WINDOWS, potrebno je označiti mišem direktorij system32 i kliknuti na gumb Open. Da bi se traženi direktorij prikazao na ekranu potrebno je koristiti i kliknuti na strelicu. Odabir direktorija system32 etoken Aladdin 5. Nakon otvaranja direktorija system32, prikazuju se datoteke između kojih treba izabrati biblioteku naziva etpkcs11.dll. Potrebno je kliknuti na strelicu kako bi se pronašla i 22
23 vidjela tražena biblioteka. Nakon što je biblioteka označena, automatski se ispisao njen naziv u retku File Name. Odabir biblioteke izvodi se označavanjem biblioteke i klikom na gumb Open. Odabir odgovarajuće implementacijske datoteke etoken Aladdin 6. Nakon ispravnog odabira odgovarajuće implementacijske biblioteke etpkcs11.dll otvara se ekran za potvrdu odabira implementacijske biblioteke: Potvrda odabira implementacijske datoteke etoken Aladdin Prilikom svakog slijedećeg slanja datoteke ponovno se otvara ekran sa već ranije odabranom implementacijskom bibliotekom te je potrebno samo odabrati opciju Potvrdi za nastavak slanja datoteke. U slučaju neispravnog odabira implementacijske biblioteke prikazuje se poruka s upozorenjem. Nakon klika na gumb OK, potrebno je ponoviti postupak slanja datoteke u e- Regos i odabrati odgovarajuću implementacijsku biblioteku. Upozorenje zbog neispravnog odabira implementacijske biblioteke etoken Aladdin. 23
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