Life cycle services for protection and control relays Full support from start to finish. ABB 1MRS March, 2013 Slide 1

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1 Full support from start to finish 1MRS March, 2013 Slide 1

2 Full support from start to finish J-series Late 60 s SPACOM RE 500 Relion Partly supported products Fully supported products Over one million ABB protection relays of different ages are being used at electronic utilities and industries all around the world. ABB provides product support for the users throughout the products life cycle by providing high quality, global services. Relays that have gone through systematic life cycle service operations are today efficient and long-life products, and have become smarter and more ecological during the decades. 1MRS March, 2013 Slide 2

3 Optimize your investment The systematic usage of life cycle services for protection relays supports you to secure and optimize your investment in a predictable, safe and low cost manner. The positive impact: reliable and safe operation throughout the whole life cycle protection relays that meet the newest regulations protection relays that are modified and upgraded to meet customers demanding requirements protection relays that are ecological and convenient to use 1MRS March, 2013 Slide 3

4 1MRS March, 2013 Slide 4

5 Did you know that ABB provides continuous training for customers to help them get the best advantages out of their protection relays? programs for different needs programs for all user levels During the whole life cycle of the relay Close to the customer 50% of the time is used for practice and hands on exercises also carried out at customer s premises in local language Competent global trainer network services: Engineering, Operation, 1MRS March, 2013 Slide 5

6 Engineering training Programming and configuring of protection relays according to the customer s individual needs enhances the performance of the relay Provides information about the various advantages of the protection relay speeds up the programming process Especially designed for application engineers 1MRS March, 2013 Slide 6

7 Operation training for operating protection relays in use Provides information of the use and advantages of the protection relay Practical approach Especially useful when proceeding to a newer generation of protection relays and when training new employees Especially designed for substation operators 1MRS March, 2013 Slide 7

8 training Provides information what to do in case of product failure Provides information about the available spare parts Participants are trained for basic fault analysis and repair procedures Especially designed for maintenance engineers 1MRS March, 2013 Slide 8

9 Did you know that customer support is easily and quickly available for all of our protection relay customers, at all locations? Information on all levels To support purchase procedures, for everyday use and for maintenance Professional contact persons Knowhow and experience-based knowledge is reliably documented and is available 24 hours a day Availability not affected by personal changes Manuals and other documents of older protection relays also provided services: Product & application documentations, Knowledgebase, Technical support 1MRS March, 2013 Slide 9

10 Customer Support Product & application documentation Manuals, product guides and other documents Information about ABB protection and control relays Information about how to utilize the newest relay technology Support during purchasing procedures 1MRS March, 2013 Slide 10

11 Customer Support Knowledgebase Provides ideas about best use practices Online database with documented, detailed and specified information Practical step-by-step guidance 1MRS March, 2013 Slide 11

12 Customer Support Technical support Technical product support is provided for every phase of the product s life cycle Available worldwide for a very wide range of product generations Technical support provides link up to the R&D level Customer Local / regional expert = Level 2 R&D specialist = Level 4 ABB field engineer = Level 1 Product / application specialist = Level 3 Local ABB unit ABB product centers 1MRS March, 2013 Slide 12

13 Did you know that a systematic use of ABB s maintenance services is the best guarantee for smooth operation? Support in unexpected situations Quick delivery of spare parts Repair operations also on site For protecting your investment Ensures reliable production operations by minimizing interruptions Prolongs the life cycle of the product Services: Spare parts & devices, repair, preventive maintenance 1MRS March, 2013 Slide 13

14 Spare parts & devices Spare parts from older product versions to the latest versions Prompt and reliable delivery through our global logistics network In case of failure, only the affected module needs to be replaced Refurbished spare devices can be used as an alternative and addition for product repair 1MRS March, 2013 Slide 14

15 Repair Systematic repair procedure: thorough fault analysis, repair work, testing and reporting Highly qualified, experienced professionals Only genuine spare parts are used 2-year warranty for the repair work 1MRS March, 2013 Slide 15

16 Life cycle services for for protection and control relays Preventive maintenance Preventive maintenance concept for SPACOM and RE500 series protection relays Developed to ensure the flawless operation for ageing protection equipment Affordable solution to extend the reliable life cycle Guideline with recommended steps of service activities available from your contact person 1MRS March, 2013 Slide 16

17 Did you know that by modernizing older protection relays you can achieve advantages similar to what the newest relays have? Reduce maintenance and investment costs Uninterrupted power supply Long lasting products Additional safety features Better staff safety Minimize damages to affected equipment Environmental choice Services: Modifications & upgrades, replacements, recycling 1MRS March, 2013 Slide 17

18 Modifications & upgrades Possible to upgrade the existing system to the latest standards and technology New features or protection functions increase the feasibility of the existing protection relays Makes it possible to continue using the products even if protection requirements change Protection relays which have been in use for several years can also be upgraded 1MRS March, 2013 Slide 18

19 Replacements Replacements of active products, nonactive products and 3rd party products The existing relay can be replaced with an exactly similar relay or with a relay from the newest generation Mechanical replacement kits for smooth system retrofits Post-manufacturing service ensures the availability of protection relays that are not in active production anymore Post-manufactured relays are especially useful in extension cubicles and as spare parts 1MRS March, 2013 Slide 19

20 Recycling ABB offer solutions to satisfy environmental requirements which meet local legislation, regulations and public demands In line with these regulations ABB takes care of the proper disposal and recycling of installed or returned parts 1MRS March, 2013 Slide 20

21 Group March 19, 2013 Slide 21

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