Field Services Increase efficiency and manage costs across technical infrastructure.

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1 Field Services Increase efficiency and manage costs across technical infrastructure. Introducing comprehensive Field Services available for the entire life cycle of electrical equipment, systems, and software.

2 What if you could improve productivity and peace of mind while optimizing budgets? Across the world, Schneider Electric delivers all the service expertise necessary to keep critical processes up and running effectively. Announcing Field Services for an installation s entire life cycle. Reduce expensive downtime risk and increase operational efficiency. Increasingly, requirements for financial results are limiting or reducing operating budgets. However, expectations for availability, performance, energy efficiency, and safety/security keep climbing. Aging technical infrastructure, combined with a loss of related expertise, is making maintenance, management, and long-term planning even more complex. How can you stay ahead of these ever-growing challenges, especially when downtime is not an option? Now there is a way with truly comprehensive life-cycle Field Services from Schneider Electric. Tailored for every sector of business, these services are available anywhere and anytime you need us. From the shop floor to the top floor, Schneider Electric delivers expertise for the entire life cycle of infrastructure assets. Our Field Services allow companies to bring maintenance costs under control. Now you can go from many agreements with varying costs to one Service Plan with one responsible provider. This makes management and budgeting easier by allowing for controlled, consistent costs without surprises. Along the way, we pledge to be a long-term, dedicated partner who brings extensive infrastructure knowledge and commitment to your success. Benefits of our life-cycle Field Services include: > Improved efficiency to reduce downtime, safety/security risks, and costs. > Simplified infrastructure management and budgeting to make long-term planning easier. > Extended life span of assets and tailored modernization solutions to optimize budgets. Optimize Renew renew my solution? optimize? Operate Asset Management Life Cycle operate and maintain? Renew: We help you define and implement the best solution evolvement, increasing performance and flexibility, while controlling aging infrastructure-associated costs. > Custom green disposal > Infrastructure enhancement to comply with the latest regulations > Solutions retrofit/modernization What are my options? Plan install and commission? Install Optimize: Our Solution Experts give you the proactive and tailored recommendations you need to reduce risk and improve solution performance and reliability. > Maintenance and modernization consulting > On-site reliability and safety/ security assessment > Remote Monitoring Services Plan: Schneider Electric experts help you plan, define, and design the right solution for your needs. > Technical feasibility studies > Architecture and design studies > Facility assessments Install: We help you convert your plans into an efficient, reliable, and safe solution. > Assembly/start-up > Commissioning > Project management > Site coordination > Software install and setup Operate: We help you maximize your solution uptime and performance, with capital expenditure control through a proactive set of actions. > Technical support > Software update and support > Operators training > Warranty extensions > Multilevel Service Plans > Preventative, predictive maintenance > Vendor management/facility operations/managed maintenance/ spare parts management Schneider Electric offers one-stop shopping for Field Services that meet specific needs at any point in the life cycle of technical infrastructure assets. 2 Schneider Electric Field Services Schneider Electric Field Services 3

3 Expect a steady return on investment. Ongoing solutions ensure peak performance and simplify daily operations to extend the life span of critical infrastructure. Schneider Electric Field Services provides full visibility into installed equipment and systems in order to reduce risk across the entire enterprise. This is achieved by anticipating issues and proactively avoiding them. We are a solution provider encompassing products, software, monitoring, and associated services. As such, we offer the best ability to secure application availability and provide the fullest asset life-cycle Field Services with the largest worldwide footprint. This is achieved by: > Regular communication and reports about site health and operations. > Expertise in evaluating data and full dedication to joint problem solving. > Plans that drive efficiency in asset performance, regardless of installed base product brands. > Detailed recommendations to meet technological challenges and increase the life span of systems. > Tools to aid in decision-making and budget optimization while hitting company goals. > Solutions for current and future regulatory compliance. > ROI estimates through cost optimization and productivity to support investment in our services. > Peace of mind with tiered Maintenance Service Plans to better control your budget. Maximizing technology with a human touch. We personally help our customers bring assets to an optimum operational level. Schneider Electric listens to and understands our customers needs. We seek to deliver the best customized efficiency solutions while creating long-term trust. We are quick to adapt and act with a flexibility that makes it possible to capture opportunities. Adding to this personal attention, which makes us easy to work with, is our expertise in infrastructure digitization and digitized services. Our extensive digital products and systems improve management and customer experience. Offers such as Remote Monitoring Service (RMS) can anticipate threats before they become significant while ensuring that equipment and systems are running at peak efficiency. On-site maintenance and repair can lower downtime and make spare parts readily available. Combining our personalized customer service with advanced products and expertise, especially digitization, makes our Field Services offer truly comprehensive. Expertise across the world and across industries. We are located wherever you need us. Schneider Electric has 140,000 employees in more than 100 countries. We offer thousands of highly trained team members: technical support, project managers, and Field Service Engineers (FSE) who have earned a reputation as trusted advisors in the many industries we serve. Major industries in which Schneider Electric offers experience and solutions: > Automotive > Building Management > Data Centers and Networks > Education > Electrical Energy > Food & Beverage > Healthcare > Hotels > Life Sciences > Machines > Marine > Mining, Minerals, Metals > Residential Market > Retail > Offices > Oil & Gas > Water More than 6,000 Number of Schneider Electric certified Field Service Engineers (FSE) available around the world, all trained directly by product developers to provide the most knowledgable assistance possible. More than 175 years of expertise > Automation and control > Building systems > Critical power and cooling > Electrical distribution > Energy sustainability > Engineering > Industrial maintenance and repair > Power monitoring 4 Schneider Electric Field Services Schneider Electric Field Services 5

4 Real-world success stories representing the Asset Management Life Cycle. From flawless upgrades to optimized operations to money savings, Schneider Electric customers meet their objectives. Plan Significant costs savings through maintenance planning. The City of Henderson, US, needed major savings so this 15-year Schneider Electric customer turned to us to plan and install Building Analytics cloud-based fault detection and diagnostics software. Through prioritized maintenance services identified, the municipality is expected to save significant energy and HVAC costs over its 10-year contract. Operate Renew Install Minimized installation time for the Eiffel Tower. With 6.5 million visitors per year, the Eiffel Tower in Paris cannot afford downtime. Schneider Electric installed four new programmable logic controllers (PLCs) for the East pillar elevators with minimal disruption and increased reliability and security. By testing the PLCs at a Schneider Electric site, the time to install was minimized. Service plans reduce drive failure from high to virtually zero. Nyrstar, a multi-metals business in South Australia, whose automation system works under harsh conditions, needed to upgrade and solve issues. Providing maintenance for 350 variable speed drives, we extended the mean time between failures and ensured availability of replacement parts. We also provide on-site training about operation, commissioning, maintenance, and basic repairs. Optimize Remote Monitoring Service (RMS) delivers peace of mind. Thirteen U.S.-based Microsoft Technology Centers use RMS. The Remote Monitoring Service provided by Schneider Electric has proven to be an invaluable tool. The immediate notifications and the maintenance scheduling help give me peace of mind that my facility is running smoothly. Christian Lavista, technical director, New York Microsoft Technology Center Let us demonstrate how we can optimize technical infrastructure. Schedule a personalized discussion and evaluation with Schneider Electric experts today. Schneider Electric is ready to commit to improving the efficiency, availability, performance, and safety/security of the entire life cycle of technical infrastructure assets. We ll provide peace of mind and help handle issues such as aging infrastructure and technological changes. Throughout the life cycle of infrastructure assets, we help plan, install, operate, optimize, and renew equipment, systems, software, and management solutions. We have direct experience in numerous business sectors, along with worldwide personnel to handle all Field Services anytime and anywhere necessary. Please contact us for a consultation about your installation s assets and learn about our customized plans. The maintenance program we have adopted has reduced failure significantly, which means our productivity has also improved. Maarten de Vries, senior electrical engineer, Nyrstar Upgrade project completed on time and on budget with no downtime. The Burwood Beach Wastewater Treatment Plant, owned by Hunter Water in England, needed to upgrade in eight weeks without interrupting service. Schneider Electric provided a single point of contact, technical expertise, and competitive pricing to migrate PLC hardware and software platforms while making the best use of existing infrastructure. A long-term relationship enhances ongoing support. For more information about these customer stories, please see www2.schneider-electric.com/sites/corporate/en/campaign/field-services.page Our relationship with Schneider Electric is far larger than a single project, and we ve developed a close partnership with them over the past 20 years. The team has a detailed understanding of our organization and the challenges it faces, which means they are well prepared to support us in complex project rollouts and ensure we get the best possible outcomes. Mark Mills, manager electrical and mechanical, Hunter Water 6 Schneider Electric Field Services Schneider Electric Field Services 7

5 Contact Schneider Electric TODAY for a personalized discussion about maximizing critical system availability, improving performance, and reducing management costs! Visit www2.schneider-electric.com/sites/corporate/en/campaign/field-services.page right now! Make the most of your energy SM Schneider Electric Industries SAS Head Office 35 rue Joseph Monier Rueil Malmaison Cedex- France Tel.: +33 (0) Schneider Electric. All Rights Reserved. Schneider Electric and Make the most of your energy are trademarks owned by Schneider Electric Industries SAS or its affiliated companies. All other trademarks are property of their respective owners. Design: Global Marketing, Communications Strategy, and Design _GMA-US

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