Parcel Post Compendium Online Deutsche Post AG. DE - Germany DEA PREDES V 2.0 RESDES V 1.1

Transcription

1 Parcel Post Compendium Online Basic Services 1 Maximum weight limit admitted 1.1 Surface parcels (kg) 31,5 1.2 Air (or priority) parcels (kg) 31,5 2 Maximum size admitted 2.1 Surface parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) 2.2 Air parcels m x 2m x 2m (or 3m length & greatest circumference) m x 1.5m x 1.5m (or 3m length & greatest circumference) m x 1.05m x 1.05m (or 2m length & greatest circumference) Supplementary services 3 Cumbersome parcels admitted 4 Maximum size admitted 4.1 Surface parcels 4.2 Air parcels Metres for any one dimension 2,0 Metres for length & greatest circumference 3,6 Metres for any one dimension 2,0 Metres for length & greatest circumference Parcels service features 5 Electronic exchange of information 3, Use a track and trace system Mandatory tracking events transmitted EMC Departure from outward office of exchange EMD Arrival at inward office of exchange EMH Attempted/Unsuccessful delivery EMI Final delivery Optional tracking events transmitted EMA Posting/collection EMB Arrival at outward office of exchange EME Held by Customs EMF Out of Customs/Departure from inward office of exchange EMG Arrival at delivery office EMJ Arrival at transit office of exchange EMK Departure from transit office of exchange Dispatch messages transmitted PREDES V 2.0 RESDES V 1.1 Pre-advice of international dispatch information - origin post Dispatch receipt information (response to a PREDES) destination post Ready to start transmitting data to partners wishing to receive data Other messages transmitted PRECON RESCON CARDIT RESDIT Pre-advice of international consignment origin post Response to a PRECON destination post Carrier documents international transport origin post Response to a CARDIT destination post 6 Home delivery 6.1 Initial delivery attempt at physical delivery of parcels to addressee 6.2 If initial delivery attempt unsuccessful, card left for addressee 6.3 Addressee has option of paying taxes or duties and taking physical delivery of the item 6.4 There are governmental or legally binding restrictions mean that there are certain limitations in implementing home delivery. 6.5 Nature of this governmental or legally binding restriction. 7 Signature of acceptance 7.1 When a parcel is delivered or handed over a signature of acceptance is obtained captured data from an identity card are registered another form of evidence of receipt is obtained 7.2 Ordinary parcels Signature of the addressee or his agent Signature of a de facto agent 7.3 Insured parcels Signature of the addressee or his agent Signature of a de facto agent Insured parcel service 8 Insured surface parcels admitted 8.1 Maximum insured value for surface parcels (SDR) Insured air parcels admitted 9.1 Maximum insured value for air parcels (SDR) 9.2 Maximum insured value when the provisions of the Parcel Post Regulations are not applied 10 Marking used for insured parcels CP 74 pink label used Page 1 of 23

2 Parcel Post Compendium Online 10.2 CP 73 label and pink insured label used 16 Consignment service by bilateral agreements provided Cash-on-delivery service for parcel 11.1 Acceptance of Cash-on-delivery (COD) service for parcels outbound COD parcels inbound COD parcels 11.2 Amount charged to the sender for the service (in SDR), in addition to postage charges: for ordinary parcels 7,67 SDR for insured parcels 7,67 SDR 11.3 Additional amount for the delivery of COD parcels Fixed cost SDR Value range or the value of the parcel (explanation on how the service charge billed to the addressee is calculated): 11.4 Methods of payment accepted upon delivery for the service charge billed to the addressee Cash : Credit card : Cheque : Payment by mobile phone : Other : 11.5 Methods of payment accepted upon delivery for the value of the COD parcel Cash : Money order : Credit card : Cheque : Payment by mobile phone : Other : 11.6 Maximum value accepted for an inbound COD parcel Express delivery service 12 Express parcel delivery service provided Parcels with advice of delivery 13 Admission of advice of delivery for 2825 SDR 13.1 ordinary parcels 13.2 insured parcels Parcels for delivery free of charges and fees 14 Parcels for delivery free of charges and fees admitted Fragile parcel 15 Fragile parcels admitted Consignment service Integrated logistics service 17 integrated logistics service by bilateral agreements provided Addresses for bilateral agreements 18 Contact details of the person responsible for questions concerning bilateral agreements Name: Function: Address: Mr von Schlotheim, Burkhard Senior Expert Deutsche Post DHL Headquarters, Charles-de-Gaulle-Str. 20, Bonn, Germany Tel: 1: (+49) : (+49) Fax: (+49) burkhard.schlotheim@deutschepost.de Admissible radioactive material and infectious substances 19 Radioactive materials admitted in 19.1 Air Parcels 19.2 Insured parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 20 Infected substances admitted in 20.1 Air Parcels 20.2 Insured parcels Supplementary charges - Customs 21 n-dutiable parcels Inbound parcels Outbound parcels Inbound parcels Outbound parcels 21.1 Threshold level below which parcels are free of customs duties and other taxes 21.2 Exemption threshold Local currency 22 and 45 EURO USD 22 Dutiable parcels 22.1 Customs clearance fee collected for parcels subject to import customs clearance Page 2 of 23

3 Parcel Post Compendium Online 23 Customs clearance fee collected for for all items declared at customs 24 Administration fees collected for parcels subject to export customs clearance 31.2 Addressee s address with collection of customs duties and taxes at the time of delivery 31.3 Delivery to the addressee s address after payment of customs duties and taxes 31.4 Over the counter at the local post office with immediate payment of customs duties and taxes 31.5 Other If the customs clearance can be done at the office of exchange, the delivery is made to the addressee s address. If the customs clearance procedure cannot be finished at the office of exchange, the parcel is forwarded to a local customs office. The addressee is notified and he has to contact the local customs office. Special charges - Storage 25 Storage charge collected on a parcel when it is kept beyond the prescribed period, or in the event of return to sender/redirection Special delivery charges 26 Delivery charges collected at the time of delivery in response to the advice of arrival Special charges Poste restante 27 Poste restante service provided Special provisions - Treatment of parcels wrongly accepted 28 Parcels returned to sender Delivery areas 29 Parcels delivered to 29.1 all addresses 29.2 specific areas only Collection 30 Collection of parcels at post offices provided for 30.1 all addresses 30.2 specific areas only Period of retention 32 Period of retention for parcels 32.1 rmal period 2 Week(s) 32.2 Exceptional period 2 Week(s) 33 Retention for parcels for which notice could not be sent or addressed to poste restante 33.1 rmal period 2 Week(s) 33.2 Exceptional period 2 Week(s) Parcels automatically retained 34 Office to which a copy of the CP 78 verification note should be sent Office name: Name: Function: Address: Tel: 1: (+) 2: (+) Fax: (+) Back Office Verification te Parcel Ms Service Center International Backoffice Verification te Service Center International 7260 Backoffice Verification te Parcel Frankfurt GERMANY Requests for withdrawal from the post or alteration, or correction of address 35 Requests for withdrawal from the post accepted Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which customs duty is payable 31.1 Pick up of parcel at the customs office Special provisions - Force majeure 36 Liability admitted in cases of force majeure 36.1 Liability admitted for insured parcels on board ships or aircraft used by designated operators 36.2 Addressee/sender's reservations admitted at the time of delivery Page 3 of 23

4 Parcel Post Compendium Online Special provisions - Customs declarations 37 Number of CN 23 customs declarations required for inbound parcels 37.1 Number of CN 23 customs declarations required for parcels in transit 37.2 Languages in which CN 23 customs declarations can be completed French English German 1 1 Languages French English German National Holidays 41.1 National holidays National holiday in 2016 Month Day(s) National Holidays - Description Special provisions - Method of dispatching accompanying documents 38 Documents affixed to the relevant parcels Service to designated operators 40. User of the Internet-based Inquiry System (IBIS) 40.1 Details of office(s) responsible for handling parcel post inquiries Office name: Name: Function: Address: Deutsche Post Customerservice Center Hamburg Ms Niloufar Taghizadeh Teamleader International Classic Deutsche Post CSC Weidestraße 122d, Hamburg, Germany Tel: 1: (+) 2: (+) Fax: (+49) CSINTREGNCSC@deutschepost.de 38.1 Documents attached to the parcels bill Service to customers 39 On-line tracking provided 39.1 Web site address to access information tab=1&skin=hi&check=yes&lang=de_en&xmlfile= Languages in which track and trace information is available English German January 1 New Year s day March 25 Holy Friday March 28 Easter Monday May 1 Labour Day May 5 Ascension Day May 16 Whit Monday May 26 Corpus Christi October 3 German Unification Day December 25 Christmas December 26 Christmas National holiday in 2015 Month Day(s) National Holidays - Description January 1 New Year s day April 3 Holy Friday April 6 Easter Monday May 1 Labour Day May 14 Ascension Day May 25 Whit Monday June 4 Corpus Christi October 3 German Unification Day December 25 Christmas December 26 Christmas Hours of service and days(s) on which the inquiry service is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 07:00-12:00 12:00-17:00 Tuesday 07:00-12:00 12:00-17:00 Wednesday 07:00-12:00 12:00-17:00 Thursday 07:00-12:00 12:00-17:00 Friday 07:00-12:00 12:00-17:00 Saturday - - Sunday - - Regional Holidays 41.2 Regional holidays Regional holiday in 2016 Month Day(s) Regional/Local Holidays Localities and description January 6 Epiphany (catholic parts of Germany, mainly in South Germany) August 15 Assumption (parts of Bavaria) October 31 Reformation day (protestant parts of East Germany) Page 4 of 23

5 Parcel Post Compendium Online vember 1 All Saints Day (catholic parts of Germany, South Germany and rdrhein-westfalen) vember 16 Penance Day (Sachsen) Regional holiday in 2015 Month Day(s) Regional/Local Holidays Localities and description January 6 Epiphany (catholic parts of Germany, mainly in South Germany) August 15 Assumption (Bavaria) October 31 Reformation day (Eastern part of Germany) vember 1 All Saints Day (catholic parts of Germany, South Germany and rdrhein-westfalen) Cancellation of fees 42 Fees cancelled when they concern 42.1 parcels returned to sender 42.2 parcels redirected to a third party 42.3 parcels abandoned by the sender 42.4 parcels lost or destroyed 42.5 parcels rifled or damaged Redirection within the country of destination 43.1 Redirection done without a request from the sender or addressee 43.2 Redirection fee charged 43.3 Amount of redirection fee (SDR) Miscellaneous provisions operation of the parcel service 44.1 Postal parcel services operated by the designated postal operator 44.2 Postal parcel services operated by a transport company or companies 44.3 Service provided throughout the country Office name: IMPC codel: Name: Function: Frankfurt (IPZ) Ms Schrimpf Annette Teamleader Address: NL Internationale Produktion SgL Import Annette Schrimpf Frankfurt Germany Tel: 1: (+49) : (+) Fax: (+49) DEFRAA AnnetteSchrimpf@deutschepost.de Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 05:00-12:00 12:00-21:00 Tuesday 05:00-12:00 12:00-21:00 Wednesday 05:00-12:00 12:00-21:00 Thursday 05:00-12:00 12:00-21:00 Friday 05:00-12:00 12:00-21:00 Saturday 05:00-12:00 12:00-21:00 Sunday 05:00-12:00 12:00-21:00 Observations/Comments Office name: IMPC codel: Name: Function: Speyer Mr Deimel Rüdiger Head of office of exchange Address: Deutsche Post - DHL Internationale Frachtstation Göteborger Str Speyer Germany Tel: 1: (+49) : (+) Fax: (+49) DESPEA r.deimel@deutschepost.de Localities Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Office(s) of exchange handling parcels 45 Details of office(s) of exchange responsible for handling parcel post Monday 05:00-12:00 12:00-23:59 Tuesday 05:00-12:00 12:00-23:59 Wednesday 05:00-12:00 12:00-12:00 Thursday 05:00-12:00 12:00-23:59 Friday 05:00-12:00 12:00-23:59 Saturday 05:00-08:00 - Sunday - - Page 5 of 23

6 Parcel Post Compendium Online Observations/Comments Office name: IMPC codel: Name: Function: Nuernberg (Feucht) Ms Friedrich Barbara Head of office of exchange Address: Deutsche Post DHL Internationale Frachtstation Feucht Am Tower Nürnberg Germany Tel: 1: (+49) : (+) Fax: (+49) DENUEB Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 05:00-12:00 12:00-23:59 Tuesday 05:00-12:00 12:00-23:59 Wednesday 05:00-12:00 12:00-23:59 Thursday 05:00-12:00 12:00-23:59 Friday 05:00-12:00 12:00-23:59 Saturday 05:00-08:00 - Sunday - - Observations/Comments Office name: IMPC codel: Name: Function: Leipzig (Radefeld) Ms Drehmann Susann Head of office of exchange Address: Deutsche Post DHL Internationale Frachtstation Radefeld Poststraße Leipzig Germany Tel: 1: (+49) : (+) Fax: (+49) DELEJB S.Drehmann@DeutschePost.de Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 05:00-12:00 12:00-23:59 Tuesday 05:00-12:00 12:00-23:59 Wednesday 05:00-12:00 12:00-23:59 Thursday 05:00-12:00 12:00-23:59 Friday 05:00-12:00 12:00-23:59 Saturday 05:00-08:00 - Sunday - - Observations/Comments Office name: IMPC codel: Name: Function: Hamburg Mr Ladewig Bernd Head of office of exchange Address: 1: Deutsche Post DHL Import office ISPS Hamburg Germany 2: Deutsche Post DHL Export office Rungedamm 37a Hamburg Germany Tel: 1: (+49 ) : (+49) Fax: ( ) DEHAMB b.ladewig@deutschepost.de Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 05:00-12:00 12:00-23:59 Tuesday 05:00-12:00 12:00-23:59 Wednesday 05:00-12:00 12:00-23:59 Thursday 05:00-12:00 12:00-23:59 Friday 05:00-12:00 12:00-23:59 Saturday 05:00-08:00 - Sunday - - Observations/Comments Office name: IMPC codel: Name: Function: Köln (Cologne) Mr Röttgen Armin Head of office of exchange Address: Deutsche Post DHL Internationale Frachtstation Köln Am Eifeltor Köln Germany Tel: 1: (+49) : (+) Fax: (+49) DECGNC Armin.Roettgen@Deutschepost.de Page 6 of 23

7 Parcel Post Compendium Online Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 05:00-12:00 12:00-23:59 Tuesday 05:00-12:00 12:00-23:59 Wednesday 05:00-12:00 12:00-23:59 Thursday 05:00-12:00 12:00-23:59 Friday 05:00-12:00 12:00-23:59 Saturday 05:00-08:00 - Sunday - - Office name: IMPC codel: Name: Function: Address: Lahr Ms Irene Maurer Head of office of exchange Tel: 1: ( ) : (+) Fax: ( ) DELARA Deutsche Post DHL; NL BRIEF Freiburg; Stationäre Bearbeitung Paket Lahr; Dr.Georg-Schaeffler-Str.14; DE Lahr I.Maurer@Deutschepost.de Observations/Comments Office name: IMPC codel: Name: Function: Regensburg Mr Hochmuth Thomas Head of office of exchange Address: Deutsche Post Paketzentrum Regensburg Robert-Bosch-Str Regensburg Germany Tel: 1: (+49941) : (+) Fax: (+) DEREGA T.Hochmuth@deutschepost.de Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 05:00-12:00 12:00-23:59 Tuesday 05:00-12:00 12:00-23:59 Wednesday 05:00-12:00 12:00-23:59 Thursday 05:00-12:00 12:00-23:59 Friday 05:00-12:00 12:00-23:59 Saturday 05:00-08:00 - Sunday - - Observations/Comments Hours of service and days(s) on which the OE is operating Opening Hours (Local) Day Opening hours 1 Opening hours 2 Monday 05:00-12:00 12:00-23:59 Tuesday 05:00-12:00 12:00-23:59 Wednesday 05:00-12:00 12:00-23:59 Thursday 05:00-12:00 12:00-23:59 Friday 05:00-12:00 12:00-23:59 Saturday 05:00-08:00 - Sunday - - Delivery standards See the annexes. Barcode 48 Barcode sample used on all outward international postal parcels. Observations/Comments Page 7 of 23

8 Parcel delivery standards - Air parcel OE Name Frankfurt IMPC Code DEFRAA Tel (+49) Fax (+49) Hours of operation Monday to Sunday: 00:00-23:59 From the airport of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-12:00 Wednesday Monday 12:01-23:59 Thursday Tuesday 00:00-12:00 Thursday Tuesday 12:01-23:59 Friday Wednesday 00:00-12:00 Friday Wednesday 12:01-23:59 Saturday Thursday 00:00-12:00 Saturday Thursday 12:01-23:59 Monday Friday 00:00-12:00 Tuesday Friday 12:01-23:59 Wednesday Saturday 00:00-23:59 Wednesday Sunday 00:00-23:59 Wednesday Definition of zones Zone 1: : to Whole country Zone 2: Zone 3: Arrival at office of exchange: 12:00 Customs clearance times: Page 8 of 23

9 Items subject to customs duty: Items not subject to customs duty: 24 hours 2 hours The OE operates 7 days a week with the exceptions of some public holidays Page 9 of 23

10 Parcel delivery standards - Surface parcel OE Name Koeln (Cologne) IMPC Code DECGNC Tel (+49) Fax (+49) Hours of operation Monday to Friday: 05:00-23:59; Saturday: 05:00-08:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-16:00 Wednesday Monday 16:01-23:59 Thursday Tuesday 00:00-16:00 Thursday Tuesday 16:01-23:59 Friday Wednesday 00:00-16:00 Friday Wednesday 16:01-23:59 Saturday Thursday 00:00-16:00 Saturday Thursday 16:01-23:59 Monday Friday 00:00-16:00 Tuesday Friday 16:01-23:59 Wednesday Saturday 00:00-23:59 Wednesday Sunday 00:00-23:59 Wednesday Definition of zones Zone 1: : to Zone 2: Whole country Zone 3: Arrival at office of exchange: 16:00 Customs clearance times: Items subject to customs duty: no customs Page 10 of 23

11 Items not subject to customs duty: 2 hours The OE is closed on weekends and on public holidays Page 11 of 23

12 Parcel delivery standards - Surface parcel OE Name Hamburg IMPC Code DEHAMB Tel (+49) Fax (+49) Hours of operation Monday - Friday: 05:00-23:59; Saturday: 05:00-08:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-15:00 Wednesday Monday 15:01-23:59 Thursday Tuesday 00:00-15:00 Thursday Tuesday 15:01-23:59 Friday Wednesday 00:00-15:00 Friday Wednesday 15:01-23:59 Saturday Thursday 00:00-15:00 Saturday Thursday 15:01-23:59 Monday Friday 00:00-15:00 Tuesday Friday 15:01-23:59 Wednesday Saturday 00:00-23:59 Wednesday Sunday 00:00-23:59 Wednesday Definition of zones Zone 1: : to Whole country Zone 2: Zone 3: Arrival at office of exchange: 15:00 Customs clearance times: Page 12 of 23

13 Items subject to customs duty: Items not subject to customs duty: 24 hours 2 hours The OE is closed on weekends and on public holidays. customs clearance on Saturdays Page 13 of 23

14 Parcel delivery standards - Surface parcel OE Name Nuremberg IMPC Code DENUEB Tel (+49) Fax (+49) Hours of operation Monday - Friday: 05:00-23:59; Saturday: 05:00-08:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-16:00 Wednesday Monday 16:01-23:59 Thursday Tuesday 00:00-16:00 Thursday Tuesday 16:01-23:59 Friday Wednesday 00:00-16:00 Friday Wednesday 16:01-23:59 Saturday Thursday 00:00-16:00 Saturday Thursday 16:01-23:59 Monday Friday 00:00-16:00 Tuesday Friday 16:01-23:59 Wednesday Saturday 00:00-23:59 Wednesday Sunday 00:00-23:59 Wednesday Definition of zones Zone 1: : to Zone 2: Whole country Zone 3: Arrival at office of exchange: 16:00 Customs clearance times: Items subject to customs duty: no customs Page 14 of 23

15 Items not subject to customs duty: 2 hours The OE is closed on weekends and on public holidays Page 15 of 23

16 Parcel delivery standards - Surface parcel OE Name Speyer IMPC Code DESPEA Tel (+49) Fax (+49) Hours of operation Monday - Friday: 05:00-23:59; Saturday: 05:00-08:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-16:00 Wednesday Monday 16:01-23:59 Thursday Tuesday 00:00-16:00 Thursday Tuesday 16:01-23:59 Friday Wednesday 00:00-16:00 Friday Wednesday 16:01-23:59 Saturday Thursday 00:00-16:00 Saturday Thursday 16:01-23:59 Monday Friday 00:00-16:00 Tuesday Friday 16:01-23:59 Wednesday Saturday 00:00-23:59 Wednesday Sunday 00:00-23:59 Wednesday Definition of zones Zone 1: : to Zone 2: Whole country Zone 3: Arrival at office of exchange: 16:00 Customs clearance times: Items subject to customs duty: 48 hours Page 16 of 23

17 Items not subject to customs duty: 2 hours The OE is closed on weekends and on public holidays Page 17 of 23

18 Parcel delivery standards - Surface parcel OE Name Leipzig (Radefeld) IMPC Code DELEJB Tel (+49) Fax (+49) Hours of operation Monday - Friday: 05:00-23:59; Saturday: 05:00-08:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-16:00 Wednesday Monday 16:01-23:59 Thursday Tuesday 00:00-16:00 Thursday Tuesday 16:01-23:59 Friday Wednesday 00:00-16:00 Friday Wednesday 16:01-23:59 Saturday Thursday 00:00-16:00 Saturday Thursday 16:01-23:59 Monday Friday 00:00-16:00 Tuesday Friday 16:01-23:59 Wednesday Saturday 00:00-23:59 Wednesday Sunday 00:00-23:59 Wednesday Definition of zones Zone 1: : to Zone 2: Whole country Zone 3: Arrival at office of exchange: 16:00 Customs clearance times: Items subject to customs duty: 48 hours Page 18 of 23

19 Items not subject to customs duty: 2 hours The OE is closed on weekends and on public holidays Page 19 of 23

20 Parcel delivery standards - Surface parcel OE Name Lahr IMPC Code DELARA Tel ( ) Fax ( ) Hours of operation Monday - Friday: 05:00-23:59; Saturday: 05:00-08:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-16:00 Wednesday Monday 16:01-23:59 Thursday Tuesday 00:00-16:00 Thursday Tuesday 16:01-23:59 Friday Wednesday 00:00-16:00 Friday Wednesday 16:01-23:59 Saturday Thursday 00:00-16:00 Saturday Thursday 16:01-23:59 Monday Friday 00:00-16:00 Tuesday Friday 16:01-23:59 Wednesday Saturday 00:00-23:59 Wednesday Sunday 00:00-23:59 Wednesday Definition of zones Zone 1: to Whole country Zone 2: Zone 3: Arrival at office of exchange: 16:00 Customs clearance times: Items subject to customs duty: no customs Page 20 of 23

21 Items not subject to customs duty: 2 hours The OE is closed on weekends and on public holidays Page 21 of 23

22 Parcel delivery standards - Surface parcel OE Name Regensburg IMPC Code DEREGA Tel (+49941) Fax (+) Hours of operation Monday - Friday: 05:00-23:59; Saturday: 05:00-08:00 From the airport/port/office of exchange of destination to the addressee Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Monday 00:00-16:00 Wednesday Monday 16:01-23:59 Thursday Tuesday 00:00-16:00 Thursday Tuesday 16:01-23:59 Friday Wednesday 00:00-16:00 Friday Wednesday 16:01-23:59 Saturday Thursday 00:00-16:00 Saturday Thursday 16:01-23:59 Monday Friday 00:00-16:00 Tuesday Friday 16:01-23:59 Wednesday Saturday 00:00-23:59 Wednesday Sunday 00:00-23:59 Wednesday Definition of zones Zone 1: to Whole country Zone 2: Zone 3: Arrival at office of exchange: 16:00 Customs clearance times: Items subject to customs duty: no customs Page 22 of 23

23 Items not subject to customs duty: 2 hours The OE is closed on weekends and on public holidays Last validation date: Page 23 of 23