NOUSU. AY-ALUE 22A / NLM Hietanen Eila. Operations/ AY-ALUE 22B. Corporate Business Development /NLM Kilpinen Tiina. Houdehold Business Development

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1 AY-aluejako / keskitetyt yksiköt Keskitetyt yksiköt RETAIL BANKING AY-ALUE 22A / NLM Hietanen Eila Consepts & Operating Modell 2086 Balance sheet Mgmt Fi 2343 Finance Baltics 2969 RB Planning & Control 2417 RB Nordic HR Fi 2556 Training & Development Fi 2763 Retail Banking HR 2503 Retail BankingManagement Secretariat 2623 Retail Banking Fi, mgmt 2962 Online Performance & Quality Fi 2537 Customer Experience Management Fi 2162 Mobile Development 2345 Websiten Development and communication Dk 2160 Advice & Sales Fi 2339 Daily Banking Fi 2551 Contact Centre Concepts Fi 2524 Sales Process Development 2302 ATM Fi 2112 Branch Network Fi 2587 Segmentation & Value Proposition Development 2338 Customer Insight & Market Intelligence 2513 Customer Insight Fi 2384 Banking Finland Operations/ AY-ALUE 22B Corporate Business Development /NLM Kilpinen Tiina 2219 Segmentation & Value Proposition 2287 DLP BSD FI 2602 Corporate business development Finland 2427 UP Applicatuion Receiver Services Houdehold Business Development 2501 Local Marketing Fi Business Analytics 2942 Business Analytics Fi

2 Processing Corporate 2313 APS Business development Fi 2871 User Support Services 2360 APS Customer Support 2713 Cash Services Operation Baltic Countries 2041 E-banking Baltics Cards 2309 Products issuing GM 2608 Products Issuing PM&I Fi 2611 Products Issuing Fi 2100 Corporate Sales Fi 2308 Merchant Acquiring Fi 2235 Mobile & Emerging payments Fi 2595 O&I Fraud, Risk & Compliance Fi 2173 O&I Schemes & Partner Mgm Fi 2059 O&i Business Analysis Fi 2262 O&I PS and implementation Fi 2101 O&CS Disputes Fi 2508 O&I P&CS Operations Fi 2229 O&I P&CS Fi AY-ALUE 22C Processing Corporate / Nlm Kirmanen Riitta 2360 APS Customer Support 2690 APS Debt Collection Fi 2474 APS Household Customers Helsinki 2684 APS Vault Finland 2940 APS Lahti 2240 APS Corporate Customers 2943 APS Household Loans Tampere AY-ALUE 22D / NLM Järvinen Pasi Varanlm Myllykytö Reija IT -Retail Banking 2110 Mobile Solutions Fi 2113 Customer & market insight mgmt 2212 RBIT Architecture team Fi 2400 Corporate Segments 2472 SOA Service Management 2566 NF Fi 2577 Loan Solution Fi

3 2578 Deposit Solutions Fi 2582 Netbanking Solutions Fi 2682 Netbanking Architect.& Infrastr.Sol 2764 Household Credit Process & Scoring Fi 2783 Master Data Solutions Fi 2819 Cards and ATMs Fi 2826 Netbanking Solutions Management 2958 BCIO NF 2959 Change Management Resources FI 2968 Lean IT Retail Banking 2977 SOA Service Management AY-ALUE 22E / NLM Kauppinen Sirpa Varanlm Paaso Kaarina Contact centres 2237 Contact Centre FI Oulu 1 Paaso Kaarina Haapamäki Päivi 2133 Contact Centre FI Oulu 2 Pentti Minna Tuomela Kirsi 2300 Contact Centre FI Helsinki 2 Rytkönen Riitta Sandström Sari 2312 Contact Centre FI Vaasa Dalkvist Tarja Piipponen Milla 2580 Channel Support Management Kauppinen Sirpa 2638 Contact Centre FI Helsinki 1 Kauppinen Sirpa Soini Vera WHOLESALE BANKING AY-ALUE 23A / NLM Ottela Liisa Varanlm Lindfors Sari 1595 Shipping, offshore & Oil Services, Fi 2213 WB Management & Administration Fi 2519 Segment CIB- Business Support Fi 2633 CIB Fi Team Corporate customers 2768 CIB Fi Team Financial institutions 2045 Segment CIB Mgmt 2543 CIB Mgmt 2620 CIB Fi Team Construction & RE customers 2621 CIB Fi Team Corp. and Inst. Customers 2629 Corporate Research AY-ALUE 23B / NLM Widenius Kristiina IB 2981 Advisory Finland 2634 Corporate & Leveraged Finance Finland

4 Equities FICC FRC 2027 Original Finland 2243 Fixed Income Finland 2824 Equity Sales Finland 2973 Equity Research Finland 2136 Equity Execution Strategy 2019 International Sales Hki 2706 Equity Trading FI 2079 Sales & Research Finland en bloc Fi 2067 Investment Solutions 2068 Communication & Marketing Fi 2080 FX Solutions 2096 Global Strategy Fi 2131 Commodities Sales Finland 2767 e-consultancy Finland 2248 Global Business Development Finland 2280 FX Advisory 2197 Advisory & Solutions 2719 Derivatives S&S 2282 Derivatives Sales & Structuring 2884 Tier2 Derivatives & Commodities Sal 2712 FX/MM Sales Fi 2714 FX/MM Products 2752 Institutional Sales 2726 Investment Products 2900 Institutional Sales 2653 Chief Economist Finland 2724 Marco Finland 2760 Business Development & Support 2549 GSR Fi en bloc 2281 Specialist Sales Representation 2283 SSA 2748 Sales & Distribution Baltic 2143 FC en Bloc 2089 FC PL Process Fi 2758 CRC Finalnd Widenius Kristiina 2107 Audit & Control Monitoring Fi 2141 FC Development & Production Support 2738 FC Finland Reporting & Controls 2228 FCCR Business Analysts 2148 Sales Income Control Fi 2255 FCCR En Block 2199 PC Cash Equity Finland 2196 PC Primary Investment 2680 Product Approvals & Non-Nordic coordinat 2228 Business Process Development 2665 PC Complex Derivatives & Bonds 2175 CORE Framework Fi

5 2176 Operational Risk Assessment & Reporting 2971 Trade Surveillance Fi 2668 PC Commodities 2722 Compliance sweden/finland CMP HR Finland 2756 CMP HR Partner Team Finland Ay-alue 23C / NLM Rautanen Tiina Varanlm Parker Henrik Capital Markets Services 2150 Analysis & Planning Fi Rautanen Tiina 2875 Clearing Finland 2204 Clearing Management 2839 Business Development Fi 2755 Business Support Finland 2747 Global Derivatives Operations Fi 2189 Listed Derivatives Fi 2200 OTC Equity & Commodities 2855 customer Operations Fi 2814 Business Development Fi 2619 Structured Loan Operations Finland 2207 Structured Loan Operations Fi Team Structured Loan Operations FI Team Securities Operations FI AY-ALUE 23D / NLM Parker Henrik Varanlm Rautanen Tiina 2001 Settlement Services Fi/NO mgmt Asset Services Fi & Business Support Man 2070 Client Services & Settlement SE 2072 Client Service and Settlement Fi 2076 Client Service & Settlement No 2077 Settlement Services DK/SE management 2078 Sub-Custody Services Mgmnt 2087 Process Development Fi 2088 Issuer Services Nordic Fi 2261 Marketing Fi 2334 ClientRelations & Market Support Fi 2590 Issuer Services Fi 2589 Sales International Clients Fi 2598 Client Services & Settlement Fi 2698 Client Services Parker Henrik 2227 Business support 2795 Product Management & Infrastructured Fi 2798 Sales Domestic Clients FI

6 AY-ALUE 23E / NLM Koikkalainen Mikko IT Capital Markets 2603 Safekeeping and Settlement Syst e-rates Koikkalainen Mikko 2190 Endur 2191 WSS Endur & Local Systems Fi 2705 Wallstreet 2185 Murex CI-Team Fi IT Wholesale Banking 2056 APM Global int. Banking & Corporate Netb 2832 IT WB Mgmt Fi 2834 DS Int. Banking & Corporate Netbank 2615 APM Finland 2675 DS Finland 2833 APM Global Infrastructured 2129 BCIO International aunits, CIB and SOO 2816 APM Global Integration Solutions 2526 DS Global Cashpool & Integration Solutions 2127 CRM Team 3 Fi Transaction Products CM-Sales & Solutions AY-ALUE 23F / Akyun Demi Chidem 2221 Sales team Helsinki City Center 2222 Sales team Eastern North Capital & Lapland 2223 Sales team Helsinki Corporate Center 2415 Sales team Western Finland 2416 Sales team Central Finland & Ostrobotnia 2419 Sales team Capital Area Northeast 2500 CM Sales Management 2147 Sales team CA Western & Trade Union Bank 2233 CM Wholesale Fi 2 AY-ALUE 23G / NLM Hietanen Eila CM Implementation & Support 2426 Connections, Fi 2554 International Customer Support, Fi 2588 Customer Support FI

7 2679 Implementation Projects Fi Hietanen Eila Salmensuo Helena 2887 CM Customer Migration Fi 2042 Cash Management Operations Ottela Liisa AY-ALUE 23H / NLM Hokkanen Sirkku Varanlm Lehtimäki Marianne CM Process Management 2348 TP Management Fi Hokkanen Sirkku 2540 Risk & Compliance Mgmt Fi Hokkanen Sirkku 2584 Payment Processing fi Hokkanen Sirkku 2554 International Customer Support, Fi Klose Thea 2626 TF Sales, Fi Lehtimäki Marianne 2631 TF Processing, Fi Lehtimäki Marianne 2412 CM Manual Operations mgmt Fi Hokkanen Sirkku 2410 CM Process mgmt Global Fi Hokkanen Sirkku 2965 Fraud Risk & Compliance Hokkanen Sirkku 2963 CM Process Development Fi Hokkanen Sirkku 2145 CM Solutions Fi Hokkanen Sirkku 2383 Business Support Fi Hokkanen Sirkku 2409 CM Process Maintenance Hokkanen Sirkku 2404 AFAC-Operations Fi Hokkanen Sirkku 2405 AML Solutions Fi Hokkanen Sirkku 2058 AOFP Fi Hokkanen Sirkku AY-ALUE 24 / NLM Kakko Maija WEALTH MANAGEMENT 2052 Sales 2073 Offerings & Product mgmt 2116 Online Business /FP 2318 Asset management HR Fi 2550 Life and Pension IT Solutions 2592 Operations and Local Systems 2458 Sales Services Management 2624 Strategic Investment Advice, Finland 2641 Sales Support Finland 2053 private Banking Operations 2645 Equity Advice Life & Pensions 2488 Nordea Rahastoyhtiö Oy 2465 Nordea Investment Management Oy Nordic Private Banking 1562 Private Welth Management, Helsinki

8 2268 PB Private Portfolio Mgmt 2270 PB Marketing, Communication & Support 2329 Private Banking Myyntiryhmä 2628 PB Legal Services, FI 2651 PB Private Sales Finland 2652 PB Solutions 2741 Private Banking Management 2743 Trust and Foundation services Kakko Maija Wealth Management IT IT Solutions Wealth Management Other Savings, Funds & Nordic Private Banking 2592 Operations and Local Systems Life and Pension IT solutions FI 2550 Life and Pension IT Solution Fi Private Banking 1710 Private Banking Lounais Suomi ja Ahvenanmaa 1711 Private Banking Etelä-Häme 1712 Private Banking Etelä-Pohjanmaa 1713 Private Banking Etelä-Savo 1714 Private Banking Kaakkois-Suomi 1715 Private Banking Keski-Suomi 1716 Private Banking Lahti 1717 Private Banking Lappi 1718 Private Banking Oulu 1719 Private Banking Rannikko-Pohjanmaa 1722 Private Banking Savo-Karjala 1723 Private Banking Tampere 1725 Private Banking Turku 1726 Private Banking Satakunta 1808 Private Banking Helsinki GROUP OPERATIONS & OTHER LINES OF BUSINESS AY-ALUE 25 / NLM Seljavaara Juha Varanlm Juden Tarja Group IT 2815 QA, Methods & Dev.Tools, Fi Seljavaara Juha 2214 SPMS Fi 2782 Project Academy FI 2203 Testing Services Finland 2944 IT Goveranance & Portfolio Mgmt Fi 2658 IT Planning and Control 2170 Mainframe Tools

9 2448 Midrange & Network Infrastructure 2571 Infrastructure Applications 2516 I & O Transformation Availability and Continuity Management Fi 2434 Availability and Continuity Management Fi Service Management 2435 IT Process Governance 2437 Infrastructure Security 2433 Project Managers 2438 Tecnical Design & Analysis 2818 Group IT Mng ITTS Fi 2164 IT Service Center Fi 2082 Performance Analysis & Shared Services 2091 IT Security Architecture FI 2092 Solution and Tecnical Architecture 2386 Baseline Management FI 2401 Odentity and Access Mgmt Fi 2431 RM IT Retail Banking 2597 Collaboration Fi 2063 Threat Management 2030 Integration Competence Center Fi 2023 Tool and Development Fi 2020 Platform Fi 2244 ITSS Platform Services Fi 2745 Risk and Compliance IT Group Functions 2774 IT GF Mng 2749 Development Mangement NBAB Hel branch 2957 Reporting NBAB, HelBranch 2585 DW and Finance Systems Fi 2561 GO HR FI 2773 Basel processes & Projevt manager pool 2090 IT Finance Mgmt Group Processes 2349 Group Processes Services Fi 2246 NOC Transition Management fi Group Services 2130 Risk and Compliance Mgmt Fi 2314 Internal Service and Support Finland 2520 Facility Management Finland common 2523 Supply Product Management Finland 2530 Executive Dining 2636 FM management Fi

10 2647 SCM Fi 2320 Procurement Services Fi Juden Tarja 2742 Supplier & Contract Management Fi Group Premises 2482 Group Premises Business Support, Fi 2521 GWM Fi staff 2532 Nordic Tools annd Processes Fi GROUP FUNCTIONS AY-ALUE 26 / NLM Kilpinen Tina Group Corporate Center Group Treasury Varanlm Turunen Tuula 2710 Group Funding Group Planning 2718 & Treasury ControlAnalysis Centre Group Finance 2607 Group Planning and Control Finland 2919 L & R R Fi - Team Helsinki 2670 HFM Productions 2527 Business Reporting Fi 2696 Business Development Fi 2695 L&R Fi - Team AM Group Operational Risk and Compliance European Affairs 2547 AML Finland GROUP RISK MANAGEMENT Group Credit 2245 European Affairs Finland 2039 GCR Retail Banking Fi CSU 2635 GCR Support Fi 2411 GCR Customer Projects Fi 2565 GCR CIB Fi 2403 GCR Process Fi 2406 Group Credit control Finland

11 2408 GCR RP Baltic countries 2601 GCR Credit & Industry Analysis Fi 2890 GCR Retail Banking FI Group Market Risk Management Group Capital 2622 and Security Risk Modelling 2865 Group Compliance Finland Corporate Social Responsibility Group Legal 2686 corporate Social Responsibility Secr FI 2528 General Banking Law 2544 Group Corporate Law 2947 Merchant Banking Law 2949 Securities & Asset Management Law Group Internal 2733 Audit Country Senior Executives Finland 2659 GIA (Wholesale Banking) 2661 GIA ( Retail Banking) 2666 GIA (IT ) 2873 GIA CAE/HR/QAD- QAD 2874 GIA (Wealth Management ) 2697 GIA ( Risk Management ) GROUP HUMAN 2807 RESOURCES GIA CAE Office 2174 HR Advisory & Support Fi 2557 HR Operations Mgmt FI 2504 Union representatives 2552 HR Partner Services Fi 2553 Performance Mgmt Fi 2559 Helsinki Occupational Health Centre 2612 Leadership Dev & TM, Fi 2788 Employer Branding Fi 2806 Payroll Fi GROUP IDENTITY AND COMMUNICATIONS 2617 Group Translation Finland 2960 Digital Corporate Communications Fi 2371 GIC Management Fi 2656 Communication content Finland

12 TYTÄRYHTIÖT 2481 Nordea Rahoitus Suomi Oy Pääluottamusmies Kylander Jaana Varapääluottamusmies Puha Nina Tukirahoitus Laila Karjalainen Sari Hiltunen

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