>myidtravel Staff Travel Management. Product Overview

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1 > Product Overview

2 >myidtravel The Standard Solution for Interline Staff Travel Enables 100% electronic ID ticketing Employing Carrier Ticketing (IET) Transporting Carrier Ticketing (NIET) Connected to 210+ customers worldwide All commercial alliances oneworld (10 out of 15) Skyteam (15 out of 20) Star (20 out of 26) All major reservation systems, including Amadeus Sabre HP Shares SITA Navitaire Supports various travel needs Leisure Company Business Commuting Crew Flight Listing only Enabled RES Adapter for other reservation systems Folie 1

3 >myidtravel Core Processes Transporting Carrier Ticketing Uses myidtravel myidtravel Issues ticket on YY ticketing system RES / GDS YY Ticket Travels on YY AA employee Airline YY Airline YY Credit card payment, which includes fare, taxes, and myidtravel fee, is made to YY Airline YY Chart 2

4 >Benefits of Transporting Carrier Ticketing Eliminates interline settlement process Ticket is issued in complete compliance with transporting carrier needs Ticket is immediately attached to a flight listing Same process may be applied for on-line travel Chart 3

5 >myidtravel Core Processes Employing Carrier Ticketing AA employee uses myidtravel Issues ticket on AA ticketing system Ticketing system myidtravel Travels on YY Airline AA Requires a commercial electronic ticketing link between AA and YY Credit card payment, which includes fare, taxes, and myidtravel fee, is made to AA Airline YY Airline YY Airline AA AA Ticket Interline settlement through IATA Clearing House Airline YY Chart 4

6 >Benefits of Employing Carrier Ticketing Employing carrier policies apply Employing carrier provides support and assistance Single, one-stop shop regardless of ticketing process Increased coupon volume = decreased myidtravel fee American s 2014 monthly average ~33K coupons Chart 5

7 > myidtravel supports both Employing and Transporting Carrier Ticketing Airline A NIET myidtravel Airline B NIET Airline C

8 >Add-On Modules myidlisting Customized Online Reporting Unregistered Traveler UATP (AirPlus Individual Use Card) Collection of APIS and Secure Flight data Commuter Travel Company Subsidized myidtravel Fee UATP (AirPlus Company Account) Allotment Management On-line Payment Services Automatic Refund Language Packages Chart 7

9 >myidtravel Core Functionalities myidtravel Core Functionalities Administration Booking/Listing PNR & Ticket Retrieval Additional Functions Master Data Setup Ticketing Ticket Handling Ancillary Features ID Agreements Staff Profiles Travel Conditions Special Fares Form of Payment Leisure & Duty IET&NIET Online & Offline Flight validation Credit Card validation Create listings Modify listings Cancel listings Automated full refunds Pricing & Taxes Online Reporting Master Access PCI Compliance Travel History Add-On Concept Chart 8

10 >myidtravel Commercials myidtravel Governance Model Idea: Establish community wide code of conduct and standard procedures Structure: Members & Associated Users myidtravel Board (5 elected representatives + LSY) Working Groups (Enhancement & Community Standards) Escalation Committee (VP level) Annual meetings Standardized procedures for change requests Community voted and funded enhancements Chart 9

11 >myidtravel Community Enhancements Automated Partial Refunds Phased roll-out by GDS Expected to complete 3Q15 November 2104: Amadeus June 2015: Sabre & Res Adapter August 2015: HP Shares & SITA Travel History Provide travel history to all airlines Standardize travel history display Implemented August 26, 2014 Codeshare Filter Exclude codeshare flights from flight schedule display Expected implementation 3Q15 Payment status indicator Advise end-user that payment is being processed upon submit Expected implementation 2Q15 Folie 10

12 >Sample Customers Americas American Airlines Delta Airlines Hawaiian Airlines JetBlue Southwest TAM Virgin America WestJet Europe/Middle East/Africa AirBerlin Air France Austrian Airlines Emirates Ethiad Finnair Iberia KLM Lufthansa SAS Turkish Airlines 210+ customers worldwide Asia/Pacific ANA Air New Zealand Bangkok Airways Cathay Pacific Qantas Airways Thai Airways Virgin Australia Chart 11

13 >What can you do to maximize the experience Clearly communicate policies and expectations to the end-user Use the ID Agreements section to explain your airline s travel policies specific to myidtravel Always include a contact and/or phone number for problem resolution Update and refer users to it when necessary so as not to duplicate information Refer your employees to their Travel History page Work closely with and communicate changes to your airline partners Do not add or remove PTC, fare types, travel types, or any other agreement conditions without first consulting the other airline Use industry standard Passenger Type Codes (PTC) Use of unique PTC can cause pricing issues for your airline partners Use EMMILy to communicate problems/issues to the myidtravel tech experts Participate in working groups Customer Maintenance/Standardization working group will meet in Denver on October 16 Chart 12

14 Folie 13 Likes & Dislikes

15 >Dislikes User Interface Labels Error messages Chart 14

16 >Likes Agreement management Reporting on demand Real-time visibility to individual transactions Travel History Fare and tax management Immediate communication to employees Multi language options Chart 15

17 >Wrap Up Please Contact! Jan Schubert Product & Sales Manager myidtravel Lufthansa Systems Business Solutions GmbH Phone: Mobil: Julia Holzner Service Delivery & Sales Manager myidtravel Lufthansa Systems AS Phone: Mobil: September 2014 Folie 16

18 Thank you for your attention! 30. September 2014 Folie 17

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