PekaoBIZNES 24 QUICK Start. User Guide First steps in the system

Transcription

1 PekaoBIZNES 24 QUICK Start User Guide First steps in the system

2 INTRODUCTION Managing your finances may be really convenient. After completing the steps outlined in this document, you will join a big group of users of our online banking system PekaoBIZNES 24 the most advanced transaction platform on the Polish banking market. This guide will carry you through the necessary step initiating your activities within our system in a practical way and in an accessible form. Except the QuickStart Guide, we put at your disposal the complete system operating manual where you will find information about all functions of the PekaoBIZNES 24 system, including the advanced ones. Welcome! 2

3 STEP 1 CONFIGURATION OF THE INTERNET BROWSER In order to make use of the PekaoBIZNES 24 system, you need to have one of the following Internet browsers: Internet Explorer 8.0 and higher versions Firefox 6.x and higher versions Google Chrome Opera 11.x If you use the Internet Explorer browser, you need to configure the display of pages in the "Compatibility View. To that end: 1. You need to check whether the Menu bar is displayed in the browser window with the Tools option, i.e. (File, Edit,, Tools, Help). 2. If not, you need to activate it temporarily by pressing the left Alt" key on the computer keyboard or by clicking the right mouse button within the browser grey box and selecting the Menu Bar. 3

4 3. After that select from the Internet Explorer browser menu the item Tools, and then Compatibility View Settings 4. All checkboxes need to be deselected (blank) and if the website pekaobiznes24.pl is displayed in the list of Websites added to the Compatibility View, it needs to be deleted. The proper configuration of the compatibility view is presented in the window below: Other accepted Internet browsers do not require additional configuration. 4

5 STEP 2 INSTALLATION OF DRIVERS TO OPERATE THE READER AND THE CRYPTOGRAPHIC CARD If you have received the set for electronic signature, composed of the reader and the card, you need to install the software (drivers) required for the proper operation of devices. If you will use the key captured on a local carrier (computer disk, pendrive etc.) for the electronic signature, the activities described in this step are not required. In this situation go to STEP 3 First login to the system. NOTE: In order to install the software, you need to have the administrator s authority in the operating system. The following software is designed only for MS Windows operating system. 1. In the Internet browser go to the product site of the PekaoBIZNES 24 system select the Software tab, save on the disk the highest version of the BIOReady ComarchSmartCard software. During the software installation the reader must not be connected to the computer USB port. 2. Run the file saved on the disk you will start the software installation (as below). Confirm that you want to install the software selecting the Next button. 5

6 3. Accept the terms and conditions of the licence agreement and press Next. 4. The required set has been highlighted in the list of drivers for installation. Press Next. 6

7 5. Select the folder in the start menu in order to place shortcuts or accept the default one and select the Install button. 6. Once the software installation has been completed, select Next. 7

8 7. In the last one select Don t install Security Device (re the Internet Explorer browser) and press Next. 8. Once the software installation has been completed, restart the computer. 9. Now, you may connect the reader to the computer. After the correct installation of the software required for the electronic signature devices, you may go to STEP 3 First login to the PekaoBIZNES 24 system. 8

9 STEP 3 FIRST LOGIN TO THE PekaoBIZNES 24 SYSTEM Go to the PekaoBIZNES 24 system login site by typing in the Internet browser address bar: At the PekaoBIZNES 24 system login site, select the First login link. After selecting the First login, the following window will be displayed: In the box Starter kit number, enter the number received from the Bank by , and then click Next. Once the start package number has been entered and confirmed, a text message (SMS) containing the start password will be sent to your trusted mobile telephone number. The start password may be also communicated in the form of a safe envelope. Together with the envelope (start package), you will receive The start package receipt protocol. In order to activate the package sign the document and send it back to the fax number specified in that document. Once the package has been activated by the Bank, use for the first login the start package number (package ID) from the outer part of the envelope and the password printed inside the envelope. 9

10 On the following screen, enter the start password received in the text message (SMS) (or the password from the safe envelope). Once the start password has been correctly verified, you will receive the message prompting you to replace the Start Password with the Access Password. Enter your system Access Password in the boxes: Enter new password and Re-enter new password. The password must be consistent with the binding security policy which is presented below the boxes for entry of the Access Password. Approve the entered Access Password by clicking on Change. 10

11 Once those data have been entered, you will receive a unique User ID number. VERY IMPORTANT: Memorise the presented User ID. Together with the Access Password which has been entered earlier it will be used for subsequent logins to the PekaoBIZNES 24 system. Highlight the box: I remember the login number and I want to continue. Then click the Login Continue button. You will activate the PekaoBIZNES 24 system and go to the next stage. NOTE: When logging to the system, information messages from the Bank may be displayed. Read them, mark as read and accept. 11

12 STEP 4 INSTALLATION OF THE ELECTRONIC SIGNATURE COMPONENT In the following step, you need to install in the Internet browser the electronic signature component, i.e. the safe add-in supplied by the Bank, which will be necessary to authorise payments in the PekaoBIZNES 24 system. The installation of the signature component will require to confirm the messages displayed, and the installation course depends on the Internet browser used. In login based systems (such as Windows), you need to have the Windows system administrator s rights in order to install that component. The component installation for two most popular Internet browsers is presented below: The component installation in Internet Explorer When logging to the PekaoBIZNES 24 system in a situation where the cryptographic component has not been installed, or the installed version needs to be updated and the User account control has been activated in the computer, a message about an attempted Internet browser add-in installation should be displayed: After pressing the Yes button, the add-in in the form of the SignActivXPEKAO.cab file should be automatically installed. If the message about the need to install cryptographic card drivers is displayed, select NO (this message may be displayed in Polish): 12

13 In the case of a failed installation of the cryptographic component (e.g. the lack of administrator s authority of the Windows system s user), once you have logged in to the PekaoBIZNES 24 system, you should receive the following message: At the same time, on the bottom of the screen on its right side the relevant information about the uninstalled component will be displayed: If the component has been correctly installed, the message on the bottom of the screen may look as shown below: The signature component installation in Mozilla Firefox When logging to the PekaoBIZNES 24 system in a situation where the cryptographic component has not been installed, or the installed version needs to be updated, the following message should be displayed in the upper part of the Mozilla Firefox browser under the tool bar: Ignore the message shown above and do not click the Install missing plug-ins button. In addition, you will receive another message in the central part of the screen which needs to be approved by pressing the OK button. 13

14 In the following step, allow to install the component, as shown in the picture below: Your consent will enable the downloading of the component file from the Bank website: Once the add-in has been downloaded, a box will be displayed where you should press the Install Now button in order to finish the installation: 14

15 After the correct installation you will be asked to restart the browser in order to run the installed add-in: Similarly to the Internet Explorer browser, relevant information about the version of the installed component or the lack thereof will be displayed in the bottom part of the screen: Once you have installed the component, you may go the next step. 15

16 STEP 5 VERSION 1 GENERATION OF THE ELECTRONIC SIGNATURE KEY ON A LOCAL STORAGE NOTE: If you use the Internet Explorer browser, in order to carry out this step you need to start the browser as administrator. To that end click the right mouse button on the icon starting the Internet Explorer browser and select Run as administrator. In order to create the electronic signature key to be used to sign instructions in the PekaoBIZNES 24 system, select the Settings bookmark from the top menu bar, and then select Keys from the side menu bar. In the next step click the Generate new key button. 16

17 When the next window is displayed: select the key storage method Local storage, enter any name for your key (we suggest that you use only digits and letters without characters specific for the Polish language: ą,ę,ć etc.), enter and re-enter the key password (the key password will be used when signing the payment minimum number of characters is 6; memorise the password), click the Generate button. The following window will be displayed: In accordance with the message move the cursor within the displayed window so as to fill in the displayed blue progress bar. 17

18 Save the file containing your key in the following window. VERY IMPORTANT: Memorise the location where you will save the file containing the signature key. It will be necessary when signing payments. 18

19 STEP 5 VERSION 2 GENERATION OF THE KEY ON CRYPTOGRAPHIC CARD Once you have correctly installed the appropriate software and you have installed the signature component, in the next step you need to generate the electronic signature key. To that end: 1. Log in to the PekaoBIZNES 24 system. 2. Insert the processor card into the card reader connected to the computer 3. Select the Settings bookmark from the Main Menu and then select Chip card management from the menu on the left side. 4. After that select the INITIALISE CARD button from the working area. 5. In the next step, have PIN and PUK numbers to the cryptographoc card on the ready (PIN min 4 digits, PUK min 8 digits). PIN will be needed in the process of signing payments, PUK if you need to unblock the card. In the next step enter PIN and PUK in the appropriate boxes (the example refers to the standard signature card security without the use of fingerprint). 19

20 6. Once the card has been correctly initialised, the following message will be displayed: 7. In the next step you may go the proper generation of the signature key on the processor card. To that end select from the top menu bar the Settings bookmark and then select Keys from the side menu bar. In the next step click the Generate new key button. 20

21 Select the key carrier Chip card, enter your signature key name and press the Generate button. Enter the card PIN which has been determined earlier: Press OK and wait until the key has been generated. Once the key has been generated, the following message will be displayed. Once the key has been generated, you may go to the signature key activation procedure STEP 6 21

22 STEP 6 ELECTRONIC SIGNATURE KEY ACTIVATION Once the key has been generated, you will see the system window where your key will be presented. The key is inactive. In order to activate the key, contact PekaoBIZNES 24 Hotline or follow these steps for printing a key generation protocol. Mark the checkbox beside the key and click the CONFIRMATION button. Once the CONFIRMATION buttor has been selected, the message about downloading (or opening) the protocol (confirmation) necessary to activate the key by the Bank will be displayed. NOTE When the file is being downloaded, an additional prompt may appear in the Internet browser (as shown below). You need to accept the message, clicking the right mouse button on it and selecting the option: Download file. Once you have accepted it, the message about the confirmation file being downloaded will be displayed. Open the file (or save to open it at a later time). The document is prepared in the PDF format you need to have the Acrobat Reader software installed in order to open it. When you have seledcted the option Open, a window with the Confirmation of private key generation in the PekaoBIZNES 24 system will appear. 22

23 Print the protocol (or save the protocol on the disk to print it at a later time), sign and give it to your Relationship Manager. NOTE: Your signature should be consistent with the signature affixed earlier on the Authorised Person (User) Card. On the basis of the protocol, the Bank employee will generate your key. Once the signature key has been activated, you may actively use the system. You will be able to use the generated key to affix the electronic signature at all units you receive access to. In order to check whether the key has been already activated by the Bank - log in to the PekaoBIZNES 24 system, select the Settings bookmark from the top menu bar and then select Keys from the side menu bar. The status for the key should be displayed as Active. You may also activate the key by calling our PekaoBIZNES 24 Hotline. When you call the PekaoBIZNES 24 Hotline for the first time, before you are connected with the consultant, the lector will ask you to enter the User ID using the telephone keyboard. Enter the same User ID number which you use to log in to the PekaoBIZNES 24 system and which was assigned to you when you logged in for the first time. 23

24 STEP 7 GETTING STARTED WITH PekaoBIZNES 24 The following procedure paths are simplified. For detailed rules of use of the PekaoBIZNES 24 system see the PekaoBIZNES 24 Internet Banking System Operations Manual which may be downloaded from Files to download the link available once you have logged in to the system ( New PekaoBIZNES 24 bookmark). KEY OPERATIONS IN THE SYSTEM 1. Login to the system 2. The system desktop structure 3. Creation and sending of the domestic transfer 4. Viewing bank statements 5. Viewing operations on accounts 1. Login to the system In order to log in to the PekaoBIZNES 24, go to the system login site at and enter your ID. ID is a sequence of characters which was given when you have logged in for the first time. After that, when you have clicked the NEXT button, enter the password (only selected characters from the password) in active boxes. Once you have entered your ID, your password and you logged in to the system, you may use all PekaoBIZNES 24 functions available for you. 24

25 2. The system desktop structure We present below a general description of the PekaoBIZNES 24 system site. For details, see the system operating manual, available at the link Files to download. 3. Creation and sending of the domestic transfer Entering the payment Select Bank operations from the main menu, and then select New transfer from the menu on the left side. A window will appear where you need to select the transfer type (in this case domestic transfer ). 25

26 and then fill in all required boxes: In the section Principal data select the account to be debited using the link: change selection. Enter the required contractor s data and fill in the required boxes. Enter the payment title. Enter the amount ; select the execution date and the execution mode. Select the APPROVE button which will transfer you to the intermediate screen: 26

27 Select the SAVE button further activities relating to the signing of the payment should be carried out by the user authorised to affix his/her signature. Signing payments Select Bank operations from the main menu and then select Accounts from the menu on the left side and finally select the Orders review bookmark from the working area. After that, select the appropriate range of dates and click Display and you will see the transfer in the status entered (or, provided that it has been signed earlier by the first user the status in pending acceptance ). Tick off the check-box beside the transfer and select SIGN from the bottom menu. Select the signature key (from the location which was used when you generated the key) and click the Sign button. VARIANT 1 SIGNING WITH THE KEY ON A LOCAL STORAGE If the selected key is a key on a local carrier (disk, pendrive, etc.), the following window will appear: 27

28 Click the Get an SMS code button. The code to affix the signature will be sent to a trusted telephone number. Show the location of the file containing the signature key selecting File:. Complete the password to the signature key, enter the received SMS code in the right box and click the Sign button. NOTE: One SMS code may be used during a give session of the user, i.e. from the time you log in to the PekaoBIZNES 24 system until you log out. If the SMS code has not been used in a given session, you may use it in the next session within 30 minutes from the time of downloading the same. VARIANT 2 SIGNING WITH THE CRYPTOGRAPHIC CARD Once the key captured on the cryptographic card has been selected, the following window will appear: Enter the PIN code to the signature card. Once you have signed the transfer in the upper part of the working area, the message about the correctly signed order will be displayed. NOTE: If the transfer acceptance requires affixing two or more signatures, the aforesaid activities should be repeated by another user. Sending payments Once you have signed the transfer, in the list Orders review you will see the signed transfer with the status accepted. Tick off the check-box beside the transfer and select the SEND button from the bottom menu. By doing it you will send the transfer to be executed by the Bank. You may check the status of the signed and sent transfer selecting Bank operations from the main menu and then Accounts from the menu on the left side and finally the Orders history bookmark from the working area. Select the right range of dates and click SHOW. 28

29 4. Viewing bank statements In order to view/print the bank statement, log in to the PekaoBIZNES 24 system, select Bank operations from the main menu, and then Accounts from the menu on the left side and finally the Statements bookmark from the working area. Select the right range of dates and the account ( change selection option), and then click SHOW. The list of bank statements for a given account will be displayed. In order to view the statement click on the icon in the PDF statement column the statement will be displayed /downloaded in the form of a pdf file which may be saved or printed. 29

30 5. Viewing operations on account In order to view/ print the history of operations on accounts, select Bank operations from the main menu and then Accounts from the menu on the left side and finally the Operations history bookmark from the working area. Select the right range of dates and the account/s ( change selection option), and then click SHOW. The list of operations meeting the selected criteria will be displayed. From that place in the system you may print the confirmation of the operation completed on the account. For additional information call our Hotline: ; Bank Pekao SA June