ØSTERBRO KOLLEGIET (for map see Strynøgade 5-7 at

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1 ØSTERBRO KOLLEGIET (for map see Strynøgade 5-7 at This residence is located in Østerbro, a very hip part of the city, with lots of cafes, restaurants and take-out places. Søerne (the lakes), which run from Østerbro to Vesterbro, is a popular area for jogging, strolling and people-watching. From the north end of the area you can take a bike ride on Strandvejen, a beautiful scenic route that takes you north of the city, along the coast. Maintenance and inspection at Østerbro Kollegiet: Should go through the UCPH Housing Foundation. Available Monday, Tuesday, Thursday: 9:30 am 12:00 noon and 1:00 pm 3:00 pm. Wednesday: 1:00 pm 3:00 pm. Friday: 10 am 12:00 noon and 1:00 pm 3:00 pm. The inspector will not see to minor problems; like the cleaning of drains for hair etc. (for this you may use afløbsrens which can be bought at any supermarket); the changing of light bulbs (regular 40w or 60w may be bought at any supermarket as well); or the defrosting of freezers (you must remove all food and turn it off overnight while leaving old towels in the bottom to soak up the excess water). If you do contact the inspector about such a minor problem before having tried to solve it yourself, you may be charged a fee. The UCPH Housing Foundation holds all 103 rooms at this residence, which is newly renovated. Each room has a private bathroom and a kitchenette. In the building are also common facilities which have balconies, a lounge, and laundry facilities on the top floor. Østerbro Kollegiet has a roof terrace for common use as well. The following is the official letter of welcome from the Board, it contains all the practical information you should need for your stay at Østerbro Kollegiet: Keys: Upon move in you receive one system key which fits the main entrance door, your room door, your mailbox, and the padlock at the storage room. You may also have received an electronic key which you can also use to enter the main entrance. Both must be returned at the end of your stay. For security reasons you must look after your keys and make sure not to lose them. If you do need new ones they may be ordered via the UCPH Housing Foundation. New keys are required at your own expense and lost keys are a costly affair, as the entire lock frame must be replaced. Storage Room: The storage room is to be found at the underground car park. There is one for each of the residence rooms and the numbers match correspondingly. The individual rooms do not have light within them, but the general light in the underground car park is always on. You may ask the board member on the first floor, if you cannot find your own storage room. Please note that storage is at your own risk. Bicycle Parking: The parking facilities for bicycles are located in the basement on your way to the underground car park. It is the first door on your left come down the ramp. We advice against parking in front of the main entrance as it causes difficulties for passers-by. It is prohibited to park on top of the garbage chute cover, as it cannot, therefore, be emptied. It is marked in yellow on the pavement outside the main entrance. The Faculty of Life SCIENCEs, Campus Service

2 Internet: Østerbro Kollegiet has a 20Mbit broadband connection with TDC. The speed depends on how many uses the connection at once. In order to establish the connection, your computer must have a cable entry port (standard or USB) to be matched to the wall plug using a patch-cable. Make sure you plug into the WAN-gate. Otherwise you risk disconnecting the other users in the residence! The configuration on your computer must be as follows: Click on LAN-connection in the Network Configurations on your computer, make sure that Internet protocol (TCP/IP) is checked off to retrieve automatic IP-address. Door Phone: The phone in your room functions only as a door phone. The display must show P and not T when you need to let a visitor in: you lift the receiver for a connection to the entrance door and then you press 5 or *5 to open the door. The visitor must press # plus the four digits listed in the grid below. This code is specific to your room. Please note that previously the phone has been able to make internal calls and receive incoming calls but that is no longer the case. It is now a door phone only. You cannot use the phone for outgoing calls; however, Skype, via the Internet broadband connection, may be an alternative telephony. Please note that the main entrance door, as well all the outer doors, must be closed at all times so that only intended visitors are allowed into the residence. Østerbro Door Phone Codes The visitor presses '#' plus the four digit code. To let the visitor in, press '*5' - hold the '5' for a few seconds Room no. Press '#' plus these four digits: Room no. Press '#' plus these four digits: Room no. Press '#' plus these four digits:

3 To call the room from the street entrance: Press # plus the four digits for the room you want to visit: Eg. Press #4001 to call room 102. TV and Radio: Please note that there is on TV subscription included at Østerbro Kollegiet (2012). In the common kitchens where there is a TV-set you can of course use it to watch DVDs. Please also see page 13 for information about the Danish media fee, Licens. Heat and Thermostat: The thermostat must be set for level 3 which will maintain an average temperature of 20 C in the room. The thermostat in the bathroom regulates the under-floor heating and must be set for level 4 at a maximum. Many choose not to have this switched on, however. Parking Spaces: There are no parking lots allocated for the residence, therefore parking must occur on the designated areas on the street. Parking is free on the residence-side of Jagtvej. You may also use the underground car park by drawing a valid parking ticket at a set hourly fee. There is a DKK 610,- charge if you park as opposed to the set standards for Copenhagen Municipality (for further information view: Washing Facilities: The laundry room is located on the fifth floor of Østerbro Kollegiet. You may book an opening for washing, by signing your name and room number in the respective timeframe

4 Laundry hours are from 7:00 am to 10:00 pm every day. It costs DKK for a laundry cycle and DKK 3.50 for every 10 minutes of tumble drying. You pay for use by purchasing credits online; you use credit cards for payment (see below steps). The company Saniva administrates the laundry facilities at Østerbro Kollegiet. Upon arrival, laundry cards are issued from the UCPH Housing Foundation along with your keys. Remember to return the laundry card along with your keys upon departure; otherwise DKK 150 will be deducted from your deposit to replace the card. Please note that neither Saniva nor the UCPH Housing Foundation will refund whatever outstanding balance there may be on the card. You should therefore not deposit more onto the card than you are sure to use during your stay in the residence. If the card does not work, there may be old passwords attached to the card. In this case Saniva needs to reset all the information on the card so that you can use it. Call the 8-digit number that is on the card and ask the woman to please reset it (you give her the card number). When it is reset, the password is and you can choose another one yourself. It is important that you remember to clean up after yourself. Many people use the facilities and they must be presentable at all times. Please also make sure to empty the tumble dryer filter upon use. Information from Saniva: Go into the laundry room and load your card. Press my account and see what the user number and password is. When you go online at you can log in with these details. If you wish to, you can change the password following. GUIDANCE TO TRANSFER MONEY TO YOUR WASH CARD USING A CREDIT CARD 0. Enter: 1. Choose: Vasketur in the top menu bar 2. Choose: Strynøgade 3. Choose: Login in the menu to your left 4. Choose English by pressing the flag. - In the section Username you enter the user number ( Bruger Nummer ) printed on the wash card. - In the section Password you enter Thereafter you have to choose a new personal password. 5. In the user menu you choose Transfer amount 6. Choose an amount between DKK 100 and DKK 1000 Click on Go on to payment - 4 -

5 7. Choose: Credit card / Dankort 8. Enter card number ) Enter expiry date ) For Credit Cards / Dankort Enter control numbers ) Click on Make transfer ) 9. Payment approved. Click on Print receipt 10. Click on Close page. 11. The amount will be transferred to your wash card the first time you put it into the payment system in the laundromat. 12. Control your transfer by choosing My transfers in the user menu. Windows: The windows are secured with a child safety device. You unlock the device by opening the window just a little bit and then by pulling the window back towards yourself while pushing the plate at the bottom. The window is reversible for cleaning purposes. The fresh-air vent must be open and it must be cleaned regularly, to make sure that the air flow is cleared for passage. It is also important that you air out your room frequently to steer clear of fungus and mould on the premises. Fire Escapes: The doors that are located from the stairways to each floor are fire escapes. The doors that are in the hallways of each of the floors are fire escapes too. None of these doors must be blocked under any circumstances! The doors in the hallways must be open. In case of fire, the magnets that keep them open disengage automatically and close the door to contain the fire within a certain area. The buttons that say Dørtryk are for the testing of the fire escape mechanisms; they are for professional use only. Cleaning of the Common Areas: All residents must make sure to keep the common kitchens and the hallways clean. Residents are obligated to work out cleaning schedules between them on each floor and take turns in cleaning & maintaining the common areas on each floor. All share the responsibility that the residence hall is tidy and clean. The inspector sweeps and mops the hallway areas once a week. Make sure you do not leave shoes or clutter outside your entrance door. It is important that other common areas, such as the shared kitchens, are cleaned properly when used so that general hygiene is not compromised. It is also encouraging for a good team spirit that all areas are well kept. Garbage All rooms have a garbage bin under their kitchen sink. The bin holds bags for 15 liters maximum, and must be used for regular waste only. These bags may be dumped in the trash - 5 -

6 chutes. All cardboard, newspaper, and magazines etc. must be disposed in the containers that are located near the entrance to the underground car park. Glass must be disposed of in the designated container as well. Do not through any of the above items in the chute. The system depends on suction which may be blocked by these. Pizza trays are to be completely dismantled (using water, for example) before thrown into the chute. Pizza trays should not be disposed off as cardboard waste though, as food leftovers may attract rats to the containers. Numbers for Emergency Use: If a water pipe bursts, or you experience any other event that demands immediate resolution, you must call the respective technician right away. It should be underlined however, that you must only call them directly if the situation calls for it. If you deem that it can wait until regular office hours, you contact the administration instead and they take it from there. Plumbing: Kjærs VVS Electrician: PSPU Teknik v/ Per Ulrich Locksmith: For fire emergencies (police, fire department, ambulance) call 112! You can call this number from your house phone also. The Shared Kitchens: It is the responsibility of each floor that their respective kitchen is clean and tidy. You must therefore agree on taking turns in keeping the kitchen clean; all must take their part to encourage a pleasant atmosphere.. However, each individual tenant must of course clean the used area, the used dishes etc right after use. Remember to return all items that you may have borrowed from the kitchen. From your rent a small amount will be deducted to benefit the general maintenance of the floor. A floor-treasurer will be responsible for allocating these resources appropriately. Common Kitchens and Roof Terrace: It is a responsibility of all residents that the common kitchens and the roof terrace is kept clean and tidy. Be considerate towards all others who would like to make use of these areas as well. All common premises, including the elevators, washrooms, stairways and hallways, must be cleaned after use if they carry remnants from a party. It is prohibited to play music on the roof terrace, as this is disturbing to the neighbors. When there are social gatherings on the roof terrace please make sure you are considerate towards residents of the area and residents of Østerbro Kollegiet. Note that authorities dictate that there is a maximum limit of 50 people in a common kitchen. *** - 6 -

7 Mail pick-up Please put your name in the designated area on your door and in particular on your mailbox, otherwise you will not receive your mail. Shopping On the street level, just on the corner of Tåsingegade, is a Fakta Supermarket and at Jagtvej 223 is a Netto Supermarket. Østerbrogade has lots of specialty shops, cafes, bakeries, etc. RA Residence Assistant As we have many students living in Østerbro Kollegiet the UCPH Housing Foundation has arranged that two of the tenants will be appointed Residence Assistant and will coordinate information from the UCPH Housing Foundation as well as help all the tenants with finding out how everything works in the residence. The RAs are of course changing personnel when you arrive in your apartment, ask us who is RA so you will know where to direct your questions. Transportation To get to the Faculty of SCIENCE from Strynøgade, catch bus 18 from Jagtvej (at the Serridslevvej intersection), going towards Friheden Station, a 6 minute walk. Get off at Falkoner Alle (at the Helgesvej intersection), go down Sankt Nikolajs Vej, continue on Thorvaldsensvej and make a right at Grønnegårdsvej which is part of the campus of the Faculty of SCIENCE. For Nørre Campus take bus 18 as well and get off at Universitetsparken