Maintenance and Repairs

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1 SOCIAL AND STAFF HOUSING Maintenance and Repairs UNIT INSPECTIONS Yukon Housing inspects its housing units on a scheduled basis as follows: At the time of move-in and move-out One month after the move-in date Six months after the move-in date One year after the move-in date At least one time per year afterwards Your Housing Manager or Tenant Relations Officer will arrange a time to complete the inspection with you. REPAIR SERVICE STANDARDS AND EMERGENCY MAINTENANCE Generally, tenants are responsible for informing YHC of maintenance concerns, and YHC will follow up on all concerns brought forward by assessing and repairing damages based on priority and necessity. YHC will provide notification to tenants that their maintenance concern has been received, and where possible give an indication of when the concern will be addressed.

2 MAINTENANCE EMERGENCIES Emergencies are situations that could potentially cause a lot of damage to the building and/or create a significant inconvenience or safety hazard to you, your family and other tenants. Emergencies might include the following: There is no heat, electricity or water in your unit There is a threat to the safety or security of the tenant Your toilet is plugged and your unit has only one washroom There is a water leak or flood A window is broken during the winter You are locked out YHC determines what general repairs can t wait for the planned capital or maintenance projects. If you are having a maintenance emergency, please call the YHC after hours contact number in your community at anytime. The contact numbers are listed on the first page of the tenant handbook. NON-EMERGENCY REPAIRS Normal wear and tear on a home is to be expected, and in most cases you will not be charged for it. We encourage you to inform us about any non-emergency repairs that your home may need so that we can keep our buildings in the best possible condition and avoid more costly repairs later on. Non-emergency maintenance means it is not a matter of health, safety or security. When you call your Housing Manager or Tenant Relations Officer for a nonemergency maintenance repair, they will ask you for permission to enter the unit. YHC will try to complete the repair as soon as possible, usually within one and 14 days depending on the nature of the repair. We will let you know if the repair will take longer and why.

3 Basic Maintenance Instructions APPLIANCES Use a mild soapy solution for the smooth surfaces of appliances. A paste made of baking soda and water tackles grease and dirt well. Please do not use abrasive cleaning pads or chemicals these can scratch and damage appliances. Oven cleaner may be used, but please follow instructions carefully and ensure that any fumes do not escape from your unit into common areas or other units. BASEBOARDS It is important that you keep any belongings away from baseboard heaters and heating vents to allow them to function properly and avoid creating accidental fires. Please do not hang clothes to dry or put furniture or blankets close to heaters or vents. You should regularly vacuum baseboards to remove dust. To clean radiators, frequently vacuum the central grooves with the crevice tool of your vacuum. Periodically dust the inside of the radiator and be sure to take a look above your radiator at the same time: heat can cause passing dirt to attach to the wall here. Wash it off with a soapy sponge.

4 FURNACE Please keep a minimum three-foot clearance around furnaces and water heaters at all times. YHC maintains all furnaces in its units on an annual basis. Please do not tamper with your heating device. If your unit has no heat, please check to make sure the furnace power switch is in the ON position. Call your local YHC office or emergency maintenance line if your furnace is not turning on, or if you have questions. POWER SHUTOFF Locate your unit s electrical box. If a circuit breaker blows, disconnect or turn off the appliance(s) that may have caused the problem. Reset the circuit breaker by pushing it all the way to the OFF position, then to the ON position. The electricity should be restored. Please do not replace or attempt to fix electrical issues yourself, call YHC instead. PLUMBING You can help keep your home s plumbing in good condition by following these simple tips: Do not dispose of cooking grease or fat down the drain (keep a jar or other container under the sink for that purpose and run hot, soapy water down the drain at the same time if you absolutely must dispose of small amounts) Only flush toilet paper. No paper towels or baby wipes (even if the package says flushable ) Keep a toilet plunger handy to clear any blockages Do not flush an overflowing toilet (turn off the water supply valve at the back of the toilet)

5 MAIN WATER SHUTOFF The main water shutoff valve in a single or semi-detached family dwelling can usually be found in the basement near the water meter. It can be closed to shut off all the water in your home, and the water lines drained by opening faucets at the highest and lowest points in your home. Individual shutoff valves can also be found on some sinks and most toilets. Turn the valve clockwise to stop water flow and then open a faucet or flush the toilet to drain the water in the lines. OUTSIDE TAPS If you are living in a single or semidetached unit, you will need to shut off the outside tap and disconnect your garden hose when temperatures start to drop in the fall. You can usually find the outdoor tap valve in the basement ceiling area where the outdoor tap is located. Open up the outside tap so just a bit of water is flowing, and then shut off the inside valve to allow the water line to drain completely and avoid a burst pipe once it freezes. SNOW AND ICE REMOVAL YHC does snow removal for some units like apartments. Tenants are responsible for removing snow from their patio, decks or balconies. For single family homes and duplexes, tenants are responsible for clearing snow from their driveways and sidewalks in front of the unit. YARDS If your unit has a yard, you are responsible for maintaining it in a clean and orderly state at all times. Seasonal yard maintenance yard maintenance tasks include mowing the grass, raking and bagging leaves, trimming hedges and trees, and pulling weeds such as dandelions. We encourage you to compost any yard waste. In the winter, we ask tenants with yards to keep the sidewalk (including any municipal sidewalks), driveway, and steps clear of snow and ice. This includes any municipal sidewalks. Do not build outdoor skating rinks in the yard of any YHC unit due to the potential for flooding in the spring time. If you have a dog, you are responsible for cleaning up the dog droppings in your yard on a daily basis.

6 CONSERVING ENERGY AND WATER YHC is committed to energy and water conservation throughout its operations, including staff and social housing. With over 800 housing units, even small efforts like these can add up to big results: POWER CONSUMPTION Turn off lights in rooms that are not being used Use energy efficient light bulbs Use cold water to wash clothes WATER Report leaky taps and toilets to your local YHC office Turn off taps while you are brushing your teeth or shaving Take shorter showers OTHER Apply weather stripping to doorways Keep your refrigerator on a medium or low setting Sort garbage and use recycling

7 PREVENTING MOULD Mould refers to various types of fungi that are a natural part of the environment. Mould can grow indoors if there is too much moisture and cause a number of serious health issues including respiratory problems and allergies. Here are a few simple tips to prevent excessive moisture build up and mould in your home: Promptly report any leaks in plumbing and the building s exterior so that YHC can make repairs Use kitchen and bathroom exhaust fans when cooking and showering Do not turn off your ventilation system or block vents Avoid storing any moisture holding items (fabrics, wood, paper, food) in damp areas such as basements Be sure to completely dry any areas affected by an accidental flood Keep thermostats at 18 Celsius or more in the winter If you find small to moderate amounts of mould (patches larger than one square metre), you should: Wipe down the affected surfaces with a solution of four parts vinegar and one part water (best applied with a spray bottle) Wear gloves, goggles and a dust mask to protect yourself Get assistance if mould is on carpets or soft furnishings Try to identify the source of the problem and fix it Never use a dry brush it will only spread mould spores You should contact your local YHC office if you have a recurring mould problem.

8 Important Contacts WHITEHORSE ONLY Call 911 if you need ambulance, fire department or police YOUR COMMUNITY Ambulance Fire Department Royal Canadian Mounted Police Community Health Centre Security YUKON HOUSING CORPORATION Community Offices Carcross Carmacks Dawson City Faro Haines Junction Mayo/Pelly Ross River Teslin Watson Lake Whitehorse Emergency Repairs (after hours) Tenant Relations Officer/ Housing Manager Housing Advisory Committee OTHER CONTACTS Yukon HealthLine School

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